Can not pay for orders on app with gift card 3/5
App needs more work. Online ordering isn’t available half time. Lastly you can not pay for order with a gift card.
BAD INFORMATION SAYS “RESTAURANT IS NOT ACCEPTING ONLINE ORDERS” IT’S A LIE!! 1/5
Verified with the restaurant that they take online orders with the app. This is not a smart app, but a dumb app or a—. Been going on for years!! Get your information correct!!!!
first order on app 1/5
i placed my first order through the app for two chicken sandwiches (meals). asked for WITHOUT honey mustard on one sandwich. seems like it came with extra. asked for NO tomato and NO mayo on the other. again, came with tomato and seemingly extra mayo. apparently ordering through the app doesnt provide for accuracy. VERY disappointed.
Deals discounts are working again! 5/5
Hadn’t ordered from Arby’s in over two months because of the issue. Just noticed they’re working again. Rejoice, LOL!
Love my App 5/5
Love this App!
Dine in pick up only??????? 2/5
Somebody please explain to me why you would bother having convenient online ordering but you have to go in to pick up your order??? And why wouldn’t you make that clear before we order??? please make it make sense. also while we’re at it why are there never any deals in the deal section and the majority of your login features do not work????
Can’t use in the drive-through 2/5
Can’t use in the drive-through —not sure if this is just my location or not, but it would be nice not to have to park and run in
Palmyra, PA Arby’s 🤢 1/5
The place was dirty, there were no napkins and the people were wandering around aimlessly. Ordered pick up through the app, my order was there, but it wasn’t marked, so I had no way of knowing if it was mine. I will not be back.
Can’t Use 1/5
Won’t find my location and I’m literally 3 minutes from an Arbys
App problems 1/5
By Squeeky Lea
I was ecstatic to find out that Kewanee Illinois was getting an Arby’s two years ago Arby’s finally came and I have been so happy except for the app has refused to acknowledge that Kewanee Illinois has an Arby’s so I cannot use it for deals or coupons. Arby’s is my favorite fast food I haven’t been able to use my app for two years now I wish you would please get this problem fixed I would sure buy a lot more Arby’s food if I could only get some deals little too expensive for me right now I am on a minimum wage job and don’t have much extra for food let alone fast food. please fix the app to include all of your newer restaurants or at least update the app to include everything a lot of changes have been going on in two years. Thank you for listening.
App doesn’t even pickup nearby local Arby’s 2/5
By Keo S
I wanted to use the app to order and the location I want to pick up from doesn’t even show up so, can’t order- lost business
Deals aren’t working 1/5
If you try to redeem a deal on a mobile order, it will not show up, even when all criteria has been met.
I ordered through the app and made my way to the drive through waited for ten minutes in line to get to the speaker just to be told I have to come inside and pick up my order when I asked if they could hand it to me through the window I was told ( na cause everything will get outta wack) really….. handing me my food was gonna cause Chaos
Account Deletion 1/5
By power lawyer
The delete function on the app still doesn’t work after update. Able to login to account after requesting account deletion several times.
No breakfast 2/5
At this point I’m irritated because I downloaded this whole app and set up an account so I could order breakfast and have it ready in the morning. You can’t even look at any of the breakfast items on the app. Extremely irritating
Complete the Process Please 1/5
Being handicapped, I use restaurant apps to order allowing me to just drive up, announce that I have a pickup order, drive to the window and get my order. I regularly order from Wendy’s, McDonald’s, Burger King, KFC, Hardee’s and Subway. I tried Arby’s, announced that I had a pickup order and was told that I needed to come inside to retrieve my order that was on the pickup shelf in the dining room. Sorry, I’ll stick with the restaurants that do make the complete process easy.
Deals don’t work 2/5
I can log in and place an order, but I don’t. That's because I can find and apply deals to my order, but I always receive a message saying: "Heads up, your order does not meet deal criteria." This happens with every deal at every restaurant. Food is great, but not worth it when I can go somewhere else that does apply deals *and* offers reward points. If deals actually worked and rewards were offered, I would have no issues.
This Kingston Pike location is great
By hfhfh we hrh
It’s Sauln’ time
Touch of a Button 5/5
I Love how I can place my order and it’s ready at the time I would like it to be. Then I don’t have to wait in the drive thru as well. You should download the app and place your order, plus you earn free food as well. I am enjoying my app.
Good but 4/5
it’s pretty straightforward and useful I just wish they would put an option for drive-through or pick up inside.
The lower of the fast food apps 1/5
I have most of the fast food apps. The deals are too too bad but when matched with quality, I expect so much more. I used the $.99 cheese sticks coupon and they were solid. I wasn’t given a receipt because after waiting 30min for fries, I guess they knew not to give me one. My husband worked fast food and doesn’t understand how you have people waiting in line for 30 min for fries and then they receive rock hard cheese sticks.
Waste of space 1/5
My nearest store is right outside of Seattle and yet doesn’t support mobile ordering.
The app never has any deals. Therefore it’s a waste.
If they had deals as often as Taco Bell it would be worth keeping on my phone
Decent app with a few improvements needed. 4/5
On the soda selection, it would be nice to have the ability to choose no ice.
Can’t find stores 1/5
By lol errors
The app cannot locate any stores therefore making it impossible to make a purchase
Can’t login 1/5
I can’t login on my iPhone. I’ve tried everything. Deleting the app and reinstalling, creating a new account with a different email, removing pop up blocking… nothing works. I don’t know what I’m doing wrong. It’s the only fast food app I can’t access on my iPhone. Maybe it’s because the login takes you to a webpage? I can, however, access my account on my desktop. In fact, I can login to all three emails I tried using on my phone. Weird huh? And, no, I’m not going to try using my Apple ID or my Facebook to login, I don’t do that. And, why should I? It should work with my email. It should work just like literally every other fast food app. And yet, it doesn’t. I guess I’ll just have to print my deals out on paper and bring them in to an arby’s and have them just look at me like I’m stupid or something. Or maybe Arby’s should hire a different app developer.
Way too complicated to make any changes! 1/5
If you forget to change the pickup location of your order, there is no way to cancel it without calling corporate (even if it was just placed). There are also a number of options lacking (one being default sauces that you can’t change). Do better, Arby’s.
No prices. No online ordering. Lame. 1/5
By Pajama Superfly
The app doesn’t do much. At least not in my area. No prices and no online ordering. It’s pretty lame. I don’t think any other fast food in my area doesn’t allow online ordering. This app is like something from 5+ years ago.
App seems good. Do we earn rewards? 4/5
By Jeanette Lois B
Do we earn rewards?
Almost good 3/5
Nice user experience, easy to order. However, I can never use those coupons / offers. Always pops up a message states my order didn’t meet the deal criteria. Bugs on the coupon / deal and check out section.
Can’t choose location 1/5
Been waiting weeks now to be able to select my local location. It used to say “online ordering not available at this location”, but now I just don’t see stores. Please fix the bugs, it’s not that difficult to do.
Location doesn’t work at all. If location doesn’t work, the app is useless. Can’t place an order or see deals without location working
Can’t order from the app 1/5
The app shows you can order from the menu for pick up and apply deals. However, it does not allow you to order from the app because it thinks there aren’t any Arby’s locations near by even though I’m sitting in an Arby’s.
System Down at Restaurant 1/5
The system was down at the restaurant. However, the mobile app was not alerted. I went to the restaurant and received rude remarks from the one of the workers and managers!!!
Pointless App 1/5
When you enter your location it says “No restaurants found”…even if you’re sitting in their parking lot.
So…useless unless you just want to stare at food you can’t order.
Great service! 5/5
The restaurant was nice and clean! The temperature inside was nice and cool, v very refreshing from the heat! The orange cream shakes were delicious ll!
Won’t let me pay 1/5
I had my order ready and it denied my card then I put it in a again and had another error and with every error it still charged my card so thanks.
Location is horrible 1/5
The location doesn’t work on the app. It continually tells me there are no Arby’s near me, even when I’m sitting in Arby’s parking lot.
So behind other fast food apps 2/5
Doesn’t load half the time, deals don’t actually work or apply.
App not showing Locations 1/5
I live in the Denver area and have an Arby’s literally a block from place. When searching for the nearest Arby’s using my current location, the app claims there are no Arby’s nearby. Using my zip code, city, or even neighboring cities gives me any locations and therefore I cannot order online through the app. Completely unacceptable and broken app.
Refunds hard to receive 1/5
The app takes orders for items (such as shakes when the machine is down). They won’t refund locally. You have call customer service then wait over a week for a refund. This has happened 3 times and now I have to call the local store to see if they have certain items or if machine is down before placing an order now. So inconvenient!!!!
LOVE YALL!!! 5/5
THA BESTTTTTTT!! xx
This is why Arby’s is about to go under 1/5
By The awestar
1. you can’t even find all of the locations 2. You can’t even order through all of the places that are finally listed 3. you can’t even order through the app TRASH
Bottom of the fast food chains 1/5
Ordered some sliders from Arbys. The employee was irritable, buns were hard, and meat tasted like it was on a warmer all day. 👎🏽
The app can’t find a single restaurant in my entire state. It does so for others, but not here. If I look it up on Apple Maps there are several Arby’s restaurants within 20 miles of me. Fire whatever company is making this app for you.
App is just a menu 1/5
I live in Denver where there’s an Arbys in every neighborhood. 1 within walking distance, Yet every time I use the app it says no restaurants in the area consider moving.. what are you guys doing?
Online order doesn’t work 1/5
By Mr Specktor
The app doesn’t work to find restaurants manually and when I enter my zip code it says there are no locations nearby when I know where there’s a location less than 2 miles away… I’m not sure most Arby locations could handle extra business that online/app order would provide based on past experiences. I enjoy the food, but this app is a let down.