Great camera, horrible app 2/5
My husband and I bought an Arlo camera for our first child to put in our nursery. We are using it as our primary baby monitor. The Arlo baby camera is great, but the app is absolutely horrid. I’ve had nothing but problems with it. Actually connecting the camera was challenging enough and requires multiple restarts of both my iPhone and my camera. Then the app continues to crash, making it completely unreliable as a baby monitor. This app needs to be completely overhauled. I will unfortunately be returning this camera.
Needs updates 2/5
Firmware is terrible. One minute it works fine, the next minute, nothing works
App is generally poor 1/5
Simple tasks are complicated or not possible. For example, activity zones cannot be deleted from the app (on iOS).
Good until recent update 3/5
Everything seemed to be working flawlessly and since Most recent update with push to talk, live streaming is not working on iPhone only desktop and iPads. Please fix!!! Thanks
Have to run from the App Store ! 1/5
Still works find on my iPad.
However, for the iPhone, it no longer opens directly.
Phone will not even find the App.
I have to direct the phone to search the App Store.
Once at the App Store - it shows as installed. Then I can press the open button.
Very annoying !
Software needs work 3/5
I have the Arlo baby monitor. The hardware is amazing. The night vision, HD video, air quality sensor, humidistat, night light, etc are truly amazing. This will become an indoor security cam when my baby gets older. The software has some quirks that don’t make a lot of sense though. You can grant access to someone having a guest account. This is great! BUT!! They should get their own settings and my setting shouldn’t carry over to other peoples guest accounts. For example, when I’m at work I want to turn off notifications for audio and movement because I’m not home. If I do that it turns off those notifications for my wife’s account as well. That seems silly. We often forget to turn the notifications on because of this. Secondly, why is there no way to turn off email notifications for low battery? I don’t need a push notification and an email notification. I only have the option to turn off notifications not select which I want. These are glaring oversights.
No 90 degree rotation. 1/5
For years now the Arlo customer base has been asking for 90° rotation and Arlo developers continue to ignore this simple software request. Avoid this product. Nest is far superior.
Love the camera, but the app needs work 2/5
Cameras pick up motion and have good night vision. My problem is with the app and the inability to control notifications.
new update HORRIBLE-wrong video date & time!!! 2/5
Since the new update, when downloading videos to the iPhone 8 gallery they reflect the date and time downloaded, NOT the actual date and time of each video. This has been happening all week on two different phones. Whether I try one video at a time or several days’ worth they all show the exact date/time of the download. So now several dozen videos from Monday-Sunday have the same date and time. This is a HUGE bug. Such wild inaccuracy is ridiculous and unacceptable. Please fix!
Needs two factor authentication 2/5
There is no excuse why this doesn’t use two factor authentication. It’s 2017 let’s go. Often records after the fact and not at first movement. Great concept. Software is lacking though.
Now it’s 2019 and still no two factor authentication for security.
Update iOS notification sound
Must be nice that all those folks with 4K cams are getting all the love, but us old PRO and PRO 2 folks are just out here like Hey We Exist 2. Also it seem that the motion functions aren’t working correctly any more and it no longer reports correctly to SmartThings.
Very satisfied 5/5
Occasionally lose connection with 1 of 3 cameras but happy overall.
Wishing you could be more like Alfred security app 2/5
By Jane Cantsee
If you go on review this app it has a lot of nice features that would benefit Arlo. It includes fast forward when reviewing a video, it stops the thumbnail on a subject in the video. Check it out and get some ideas to update your app.
Best wireless cameras 5/5
I love my wireless cameras but I love that Arlo listens to their customers even more. I've submitted several pieces of feedback on the app and how it could be better, everything has been implemented. Thank you Arlo!
Motion Detection Stops Working 1/5
Motion detection stopped responding 3 months after purchase. After a grueling 32 mins on call with support (23 mins on hold), I decided to return the defective equipment. RETURN POLICY IMPORTANT
DO NOT PURCHASE 1/5
Weird... my previous review got deleted. Anyhow, I personally DO NOT RECOMMEND anyone to purchase Arlo. As I previously mentioned in my now-deleted-review, each time Arlo releases a firmware or software update, something breaks. At this moment, my Arlo Pro 2 cameras do neither detect motion nor record.
If you visit Arlo’s community forums, there are so many frustrated users regarding Arlo products, from cameras to doorbells. Arlo, honestly, seems like they do not do real world tests before releasing software or firmware updates. Yet, they continue to release new products before fixing their older models. At CES, they announced HomeKit will be available soon. I really doubt it will work properly. HomeKit is very finicky, requiring attention to detail. Given Arlo’s record, it will probably take several updates before it will “pass” and work.
If you have money to burn and love to be frustrated, then go ahead and purchase Arlo products. Otherwise, I would recommend something else. If you’re just starting out, I suggest getting a Wyze camera and see how you like it.
Before purchasing any “security” cameras or products, do extensive research, visit the company’s forums, browse reddit, read product reviews, etc.
Update - Issues Fixed / Want 2 More Features Please 1/5
Update: ~2 years later I still would really really really like for this app to have a unique notification sound so when I hear a notification due to motion detected I know it’s Arlo and not one of the other hundred apps on my device that uses the same notification sound. This leads to missing Arlo notifications that could lead to missing something potentially bad happening that could have been prevented. Hence...the main reason for buying security cameras. Please give Arlo a unique notification sound. Reducing stars.
Original review: Installed in mid-Dec 2016 and happy with cameras. App had an issue with saving rules for modes but a couple days after a call to Arlo Support they released an update and fixed the issue. That update created a minor issue with cams being duplicated but was resolved with another update shortly after. Considering this was just before Christmas and just after New Years I'm impressed with the quick updates to fix issues with the app.
2 features I would like desperately: first is the ability to block out zones for motion detection. It would be nice to run a higher motion sensitivity when there is a tree limb moving in the wind by blocking out that area by having motion detection zones. Second is to have the notification sound be something unique. Currently when a motion detection notification comes through it uses a commonly used sound that many apps use for notifications. After awhile when you hear the sound the notification gets ignored because most of the time it's a non-critical notification. Having a unique sound will immediately make you aware that one of your cameras picked up motion.
Overall happy with the cameras so far.
Love Arlo! Would love to see new updates and features 4/5
I love Arlo and give a 4 star. I think if they had a feature or updates so that you would receive notifications with audio, say at night time if someone is in your driveway , you would wake up and be alerted . Looking forward to new features and updates! Way to go Arlo!
Stupidity on steroids 1/5
By Kleber Maia
Some idiot removed the option for activating the siren when motion / audio is detected. Meaning: is an alarm system without a siren.
Please fire this whole team!!!
Super confused 1/5
By B. Ambers
This app is not allowing me to FaceTime iPhone contacts through a stored name because Arlo is launching instead of giving me the option to face time and I’m about to uninstall the app all together
Fix the app!!!! 1/5
Can’t loan the app view it show like its streaming but it’s an still image the camera goes pink from time to time!!!
ACTIVITY ZONES don’t OPERATE 1/5
Glitchy app with no support whatsoever.
The Activity zones areas setup is corrupted. You can setup up to 3 of them. However you can’t remove them? Can’t change anything, either they are setup to be ignored or designated.
How stupid is that?...
FIX IT ASAP!!!
It takes a minute, 60 seconds to notify and see the recordings of the motion.
App crashes all the time.
The recordings have blank period of times in them. How does it even happen?
Geofencing still doesn’t work 1/5
When using two iPhones, geofencing still doesn’t respond to the second phone entering the home zone by disarming the system. I have spent several hours with tech support to try to fix this issue, but there is a bug derp in the software. If Arlo management doesn’t fix this, then they are going to lose their market share, because other competitors have figured it out.
Can’t log in. 1/5
Just keep saying it can’t connect to the WiFi. I’m doing everything correctly. It just keeps loading... for the amount of money spent on this the system I would expect to be able to use it. I maybe returning it. Everything worked great for the first 4 days.
So many bugs to fix!!! 1/5
Arlo continues to disappoint..they not only ignore the current issues but every time they do an update they remove something that was actually helpful for instance before you were able to see all cameras live at once and now you can’t (which is pretty stupid) or their arlo smart notifications to which you can only get specific notifications such as animals only, person only or vehicles only if you like and totally does not work!!! Not surprised. The cvr subscription is a joke has gaps in timeline with no recording or lag and no audio so you must restart whole system which is frustrating because this equipment is expensive and not living up to expectations for that kind of money investment. YOU NEED A NEW GROUP ENGINEER TEAM TO FIX ALL PROBLEMS THIS SYSTEM HAS!!!
Very bad product 1/5
Motion detection does not really work that well. I moved my car out of garage, closed garage door. Motion detection started to work When garage door was half way down.
The worst part is not the camera, it’s the app that freezes every time i turn on the live camera. I have to reboot my phone. How much worse could this be?
Yes, the app is up to date of course and phone is new.
Waste of money for a piece of junk.
App crashes constantly 1/5
Idk if I am a rare case but this app is the most temperamental, unreliable app I have ever used. This is also one of the most critical apps as it is used to monitor our child. I am not sure if I can return this product but I will look into it.
Terrible app 1/5
Never loads when you need it to. Extremely frustrating.
CAN’T SET UP ACCOUNT!!! 1/5
Trying to install my first Arlo camera. App reports that my email address is already in use. System does not send me mail when I use the ‘Forgot Password’ button. Can’t log into community for help without password. Can’t figure out how to contact support. Returning camera to Amazon tomorrow morning. Infuriating!
Arlo offline and troubleshooting isn’t working! 2/5
We’ve had the Arlo for about a year and it was working fine until power surge shut it down! I’ve tried everything to get it back online and working. It’s become VERY frustrating with no EFFECT support! I take care of an Alzheimer’s patient and it’s really important for the Arlo to work...so dissatisfied!
Good so far 4/5
Just purchased Arlo yesterday. Easy set up and no problems. So far I think it will meet or exceed my needs.
Bought the 4 camera pro 3 solar panels. Excellent 30 days in. My only issue is keeping the rain off the face and freezing rain in the winter! Overall great system.
Useless on XS Max 1/5
Playing a video locks the phone up for several minutes.
Nightmode please! 4/5
Great camera, the app was a little confusing to use at first, but easy enough to figure out. The one thing this app really could use a more user friendly interface and there’s also a dire need for some sort of nightmode option in the app...There is no way to change the bright grey/white background, and when I want to check the camera in the middle of the night, it’s way too bright and hard to see what’s going on in live view.
iPhone XS Max issues 4/5
Unable to recover from landscape orientation on iPhone XS Max. Also noticed while using device utilities to position cameras and adjust motion, I am unable to switch between the two without closing out the app.
This app is a joke as far as geofencing is concerned 2/5
By One star for now
It used to work but stopped working months ago. The geofencing showed inzone/outzone incorrectly then unavailable after having tried the tricks suggested on the Arlo community. Hire some good developers!
Very good 4/5
Had a hard time setting up the camera, but once that was all figured out it has been great! I love that you can turn on music from your phone, it notifys me when there is sound so I know when my baby is waking up! Great little camera.
Terrible video player 2/5
It's hard to believe how awful the video player is in this app. After years of development, Netgear has really neglected this key feature. Attempting to accurately pause at a particular moment or to rewind a few frames are often exercises in futility. Other ridiculous playback bugs too.
Also, I'm unable to turn off geofencing alerts—app says they're off, but I still receive them and it's annoying.
Good, but could use some layout work 4/5
For those of us that own multiple cameras, give us a better layout that just a horizontal camera list! Give us the options on how we want to view our camera layout (a square of 4 cameras for example.)
Having to scroll down to each device is annoying. That’s really my only gripe that can easily be updated PLEASE!!!
Push Notifications don’t work on iPhone XS Max 1/5
Push notifications for motion and detection from this app do not work on my iPhone XS Max. They work just fine on my wife’s iPhone X. Support says they are working on a fix but have no ETC. This is a key feature for security that a system that is very expensive, along with a monthly fee. Ridiculous. Do your research before you buy.
Enough is enough 1/5
It is constantly having my camera go off just by wind blowing. I’ve spent so much money on batteries upon more batteries and now a yearly subscription. It doesn’t pick up when I’m home or not home on a regular basis. I’m going back to a DVR that is reliant and I’ll save money!!!
New update messed up activity zones 3/5
The activity zones use to be red or green so you knew what they were doing now it just a square. Having trouble adding a second one now also. Still lots of room for improvement, it’s like they are reducing the free options. The app is getting worse with every update. Cameras are kind of glitchy also. Had to reset one that kept going black and white during the day time. Had another that the battery will not charge, put in a new battery and it is fine now.
Modifications Needed 3/5
There are a few things I’d like to see with these cameras and/or in the app. First, when you use the app, I’d like to not have to log in every time...only log in if you had previously logged out. Also, when you enter the app, I’d like to have all camera playing live footage right away...not have to push the play button on each one to see live feed. And, I’d like to have away/home options individual for each camera. This way, when I’m home, I can choose to not have the notifications from indoor camera but continue to allow notifications from the outdoor cameras.
This app required ios 10 or higher.
If you have an older iphone ipod ipad devices. You can shvit up yrs and
Buy a new one.
Never works when you need it.... 1/5
It seems like a great idea but when you depend on it the most - it lets you down. Depending on the app to show you why you door camera is triggered? Four restarts, WiFi on or off and no go - useless.
Trying to see who is at your door if you are stuck in a doom with an infant? Gee now it’s not responding.
Wondering why you’re not getting alerts? Base station is offline and needs to be reset.........with no explanation or reason.
Nice in theory but irritating when you need more than a novelty.
Not at all reliable 1/5
Got it to monitor our baby. False alarms that she is crying constantly, except when she is crying or moving. Then arlo does nothing. The motion and sound settings are constantly turning themselves off. Connecting to the device is spotty at best. When I go in our babies room bc I hear her crying without any notifications from arlo, it starts badgering me with movement and sound notifications. Do buy this if you want to detect yourself and wake up baby up further with constant notifications. Do not buy this if you actually care about your baby and are looking for a monitor you can anyway depend on. Also the battery life is garbage but that is the least of arlo’s problems.
Geofencing Never Works 1/5
Don’t waste your money on an Arlo camera. The geofencing never works no matter what you do. I’ve followed the advice in online forums and even called tech support for help. The geofencing still doesn’t work. Therefore you have to remember to turn on your camera every single time you leave your house, otherwise it’s worthless to have the camera. Don’t waste your money. Buy a home camera that actually works from a better company.
Causes iPhone XS to restart 2/5
This app used to work well but now it’s making my iPhone XS shutdown completely when I try to view a recorded video after getting a motion alert.