Redundancy 1/5
By lilnepotiz
App does not have options for international transfers
Had to enter the airport’s address for place to stay in Canada.
App asks you to type in information
And the. Upload the same information
Entry Form 5/5
By bobby arnie
Easy to use and very explanatory.😀
User Friendly! 5/5
By LizTrav
I was pleasantly surprised how easy the site was to navigate! Great mobile app!
Flight delayed two days 4/5
By Tree238
ArriveCAN thought I had already arrived because I completed forms before I ended up delaying two days. When I logged in it thought I was already in Canada. I couldn’t edit it so I called the help number. Very short hold. What I had to do was start a brand new form with a different email address and entered my info again and was able to get my ArriveCAN receipt! Helpful call line.
Good app 4/5
By NewPkmnMstr
Wouldn’t let me input the correct arrival time
Not user friendly 1/5
By pthread1
I have been trying to get my husband and mine completed for 4 days. His is completed but not mine.
Am not staying 1/5
By Nwfitch
I am going to airport and back to the US same day. Forced to enter Canadian address where staying which is not correct. Found no way to by pass
Wowzah 5/5
By Jedediah Zeller
Really impressive IX
Nice app 5/5
By BMPMIUSA
So easy to enter all data. Love it.
Great app 5/5
By meet first
Took only a few minutes to fill in.
Passport scan 5/5
By chet mattis
Passport scan does not work
Time- 3/5
By jc3641
Can not pick correct PM time
Nice Job 5/5
By Capt Clemson
Outstanding, straightforward app. Great job!!
Thank you 5/5
By Chubec2022
Thank you so much “ARRIVECAN” for making the trip easier for your customers. Hope Others will learn from you guys.
From Nashville Tennessee
Arrive app 4/5
By Unsatisfiediam
It isn’t too difficult and is common sense. There is one small glitch I found. When uploading a photo of the vaccination card it would not advance. I have ALL my info on ONE card, and it’s all on ONE side. I had to put the SAME photo in the second picture slot to make it finally go on to the next step. So if you are stuck, just put the same picture in the second spot like I did and it will finish up. Someone needs to fix that so it accepts just a single photo and not force you to add a second if it isn’t needed like me. Or, put a note below the uploader that you must use both photo squares to make it work? Example:
“You must fill both the photo squares. If your vaccination card has all info on one side, submit the photo twice.”
Thanks
On manageable app 3/5
By vandaman4
My partner tried to download the app. She made a mistake in the process and now she’s locked out and Can’t proceed further.
Easy to use 3/5
By LJOncRN
Not difficult as I am fully vaccinated. HOWEVER, you CANNOT enter your info until it is <72 hours before your flight’s arrival! The site makes it sound like info must have submitted at least 72 hrs before arrival which the app does NOT allow.
Need to tell folks to continue until they get code 2/5
By Anyusr42
User error or bad design? Either way I had to renter 3 times.
Sad reality 1/5
By Lucas Derraugh
To believe that you simply needed a birth certificate to cross the land border in my lifetime. Now, Canada is sadly run by tyrants. Unfortunately needing to cross for a sick grandparent who I haven’t been able to see for almost 2 years. I won’t be crossing more than I have to if they keep this up.
Great and Easy to use 5/5
By Gbajee
Seamless
This App is very poorly designed and dysfunctional with port of entry data 1/5
By Thos os stupod stuff
Thanks.
Form is very simple to fill out 5/5
By sushi connesseur
Looking forward to visiting Victoria, Canada even if it is a short visit
Thank you
Difficult to use scanner 3/5
By rsharrell
It was very difficult to position a document for the camera to scan it. I’ve never had so much trouble taking a photo on an image using an app. Everything else went smoothly.
Seamless 5/5
By Brooklyn 311
This is the fastest, most seamless COVID entry app I’ve used to date. Have tried them all over Europe, Central and South America, and the Caribbean.
Not updated 4/5
By Idaho Kat
It asks you were your point of entry is, but it does not have the locations updated with the newest Covid rules. (There are more open but the app does not list them) It also wants a physical address of where you’re staying, even if you’re traveling by boat and don’t have one.
Easy to use 5/5
By lonelylifter
App is great. We’ll laid out.
Having trouble 1/5
By sharonste
I have been ‘trying to access this ap since last Sunday. It appears
to be frozen. I tried get get it today.It’s still frozen. Please assist.
Only issue 5/5
By jealch
The app was easy to use except if hare just planning to drive through the country and not stay over night. Should have an option for a day trip or traverse the country.
Ridiculous app! 1/5
By John W from Lockport
We played around for hours! If you tell it you’re returning home and don’t put an address in Canada where you are staying, the app won’t let you go any further! To complete this application, we had to make up an address where we will be staying! Dumb.
What a pain!! 2/5
By Crix9675
You have to REALLY want to go.
Glitchy app!! Canada do better 1/5
By Lola Britawater
No wonder all the boomers are struggling. The date and time entry section is glitching. When you enter your arrival time it doesn’t let you enter any times in the PM. We gave up trying to enter the correct info and just let the app declare an arrival time for us. I’m beyond computer savvy and if we are having a hard time working this app I can’t imagine my parents doing it. Do better.
Piece of Cake! 5/5
By Laertes22
Easy to understand, use and submit, despite first-timer’s hesitancy.
Edits 1/5
By Dee's disappointed
Not all edit functions working. Create review name on app not friendly. Every name already taken, really?
ArriveCAN 5/5
By abbses
My second attempt to use the app was very simple and fast. The first time I did not know I had to go one more step to get the receipt number for Canadian Customs. I did it right this time and I have a receipt number in hand
Easy 5/5
By marky0522
Easy and efficient. Answers all the questions you need about Covid restrictions and uploading information
Completing family info to travel 5/5
By Nadeem Khan - Ashburn
Awesome site. User friendly and easy to use.
😱 what a pain 1/5
By 1curiouscat
Needs clarification for returning Home if not Canadian citizen
Canada is Asshoe 1/5
By Cuba Trudodo Bird
Canada has fallen, no longer free.
B2traveler 5/5
By B2traveler
I found the app very easy to follow. Information provided by the drop downs help for finding everything I needed to fill out the spaces.
Entry into Canada 1/5
By KTH 507
The app spelled my middle name incorrectly. The app thinks I'm flying in when i told it i will be driving. I don’t know what will happen when i get to the border.
ArriveCan Form 5/5
By DTB&MGB
The form was fairly easy to complete with the step by step instructions.
Touring address 3/5
By 8974306
Easy to fill out initially but not sure what to do if staying in Canada for 14 days but in different locations camping or hoteling.
Fabulous App 5/5
By Dallassite
I hadn’t planned on visiting Canada, but decided on two day trips due to this app making it easy to apply for the border paperwork I wasn’t sure of
Self Explanatory 5/5
By White caftan
Easy to navigate and self explanatory
Easy Form 5/5
By datakeepr
All straight forward and easy to navigate
Pre trip preparations: 5/5
By #thumbsup
Very easy to use and helpful. We will see if it all plays out as easy as it sounds!
Connecting Flight 1/5
By Elkman36
I’m only making a connecting flight but there is no choices for this
Simple 5/5
By Bob Nickell
Very simple and easy to use
Wasted time 1/5
By msusparty2000
I filled out the arrive can app on the morning of our planned entry to Canada but it would not let me progress past the “address upon arrival” field. I began to type the address into the street address field which the app then used to auto fill the remaining fields on the page. But I could not progress past this page and it didn’t highlight or make note of any errors in this page. When we arrived to the border crossing we didn’t have the needed receipt from arrive can, had no access to internet service or any assistance to find our mistake and were denied entrance to Canada and sent back through the very long line to re-enter the US. We rechecked every bit of info in the arrive can while waiting in this line and guessed that perhaps the postal code wasn’t complete as it listed only 3 letters/numbers, though it did match the code on the address sent from our rental accommodation. It was only after searching through Canadian postal codes that we found we were missing the last 3 digits and finally found them doing a post code search. Recall- the address in the app was auto filled by the app! Once we entered the complete postal code we were able to generate our Arrive can receipt and then able to enter. Please fix this glitch in the app so that it either auto fills the correct info (it also incorrectly auto filled my sons name after I scanned his passport, but thankfully I caught that error- or we probably would be been denied entry again, once again without explanation or assistance) or at least alerts you to the error. Or perhaps have someone at the border that could help! Looking forward to our stay but not a very nice welcome to Canada
