I enjoy shopping with you guys.
I could not login. I kept getting errors for over 2 hours!! The chat room was absolutely zero help!!!! I would never recommend this company to anyone else. Poor website, poor operations, poor customer service!
I been in college for a yr now still can’t get my discount
Long-time Customer turned former Customer. 2/5
I was addicted to Asos. Never hesitated to make a purchase instead of going to a mall for clothing. Was my one-stop shop for a long time. As soon as I decided to brag about Asos to a relative, Asos let me down. I bought 2 pair of shades. I was given a delivery date. All of a sudden, my package was being held at a secure facility because I was unknowingly being charged a “Custom Fee” of $36.90. Asos could’ve at least informed me of this fee at checkout, or somewhere on it’s site/app. As a result, I could’ve decided to proceed with my purchase or decline. I felt blindsided and robbed of almost $40. They refused to issue a refund for the inconvenience. Not good for business.
Size Suggesstion 5/5
I’ve been shopping at ASOS for about 5 years now and the new added size suggestion feature is amazing. It definitely helps me choose the correct size and guarantees my confident in my payments
Where is my refund 1/5
I only ordered from this store twice, the first order went well and the product was beautiful.
The second order didn’t go so well, I received the wrong item and still have received a refund.
This is said because the item that I ordered was for my engagement photos so I was saddened that the company didn’t make sure that the item matched the product sticker.
I took photos of the wrong item sent and the product sticker, which you can clearly see that the item sent doesn’t even come close to the item order.
I’m still wondering where, where is my refund??
Student discount is pointless I can find better discounts on clearance and I can’t use the discount on clearance items how is this helping anyone whose trying to shop smart
Placing an order was as pleasant as going to the dentist. 1/5
By mar kerr
It kept telling me because I live half year in Puerto Rico and other half Ohio eve I put my cell number in it would t take it. Took me over an hour to order 2 items trying to get order completed. All I have to show for it is a sore neck and clothes I want delivered here to go to Ohio even tho they ship all over the world.
Great service and merchandise 5/5
Love ASOS app really reliable
Premium delivery 3/5
As a faithful customer, I want to know why premium delivery isn’t available in US anymore...
i love everything about this app 5/5
By piisson ivy
its so amazing and Comfortable to use + its so stylish!!!
Customer service 3/5
I have a lost package. Customer service has not been helpful in trying to locate it. I have had to place a new order for different dresses because the original ones are no longer in stock.
Worst delivery service ever! 1/5
Don’t be fooled by free worldwide shipping if you’re in Peru, the packages don’t have tracking number, the company doesn’t know where your package is ( Which doesn’t make sense imo) therefore, they don’t give you ANY information about it, they just tell you to contact your local post office and/or sit down and wait. They make you wait 45 DAYS to be able to place a refund. Such a waste of time!!! They lost a customer here!!
Soo customer friendly!! 4/5
I love shopping on this app! To begin, I love their products and brand in general. They have a large range of sizing, including a petite section that has a wide variety of products and styles. I find this cool as it is hard to picture myself wearing some things when I know the model wearing it is nearly a foot taller than me. Also it is rare to find a store that has a petite section with common styles and variety. But the app in specific is super user friendly! Online shopping can be hard due to different brands sizing but their size guide is more helpful and advanced than any other website/store I’ve ever seen. You can choose your size in certain brands and it helps you figure out your right size for their products! And it works because I’ve ordered from both petites and general sizing and loved everything. Also their shipping is amazing!!! So fast and easily trackable! I had express shipping on my last order for only $7. I never use express shipping because normally its ridiculous! The only thing I would suggest to improve the store and make the experience even better is to create some kind of rewards program! Urban outfitters has a decent one and since I’m a frequent buyer from ASOS it would serve me well! :)
Love this app, much easier and faster!
Free shipping 1/5
What happens to free 2 day shipping
Customer Service 3/5
By Justin 205
Asking about a service I have paid for, but it takes forever to receive a response.
Bring back xxxs please !
Not best anymore?? 1/5
By ProF GeeK
I changed my mind for one reason
Unbelievable Selection & Quality 5/5
I LOVE ASOS selection of midi length dresses, tall length dresses and swimsuits in 36 G. You cannot find this merchandise anywhere else!!! I bought my first bikini separates in years - a 36 G white string bikini top and matching size 12 string bikini bottom! I never thought I would wear a bikini again, especially a string bikini. My fiancé thinks it looks totally HOT. Best of all, I think it looks fabulous and I feel beautiful in it! I AM going to be 58 years old in June! God bless ASOS designers who know that curves do not just mean plus sizes - but old-school curves. The string bikini top is so sexy but with proper coverage for a full bust! THANK to ASOS I am going to be a HOT BABE on the beach at 58 - not foolishly so - but like Helen Mirren!
It used to be my favorite shopping app until 1/5
It used to be my favorite shopping app until they raised the shipping fee from 5$ to 30$, I uninstalled the app and now i use Boohooman instead
Fire app 5/5
Best clothing app ever !!
👍🏻💯 I Love ❤️ 5/5
By Denis Pc
Chemicals causing birth defects 1/5
When I went to submit my order, there was a glaring notification that some of the items in my cart cause birth defects, but it didn’t say which one. I also find this alarming considering everything in my cart in maternity wear. Can you please clarify which do cause birth defects and which don’t?
Love everything by far.
love love love 5/5
asos is the shhh🤫
Could be better 3/5
By big bang theory howie
There needs to be a way to filter out plus size and maternity clothing, as well as a way to review stuff.
The clothes are dope but took almost a month to get delivered to my house. Forgot I even ordered anything.
Very Easy! 5/5
I’m new to the ASOS app and it’s very easy. I like that you have the option to save items and then add them to the cart! Most sites only allow you to add to your cart and discard items after the expiration time.
Kept moving items for bag to favorites 2/5
Whitest I was still shopping, the items kept being automatically removed from my bag to favorites.
Too easy to lose spot 3/5
Love that there’s an app but it’s too easy to lose what you looking at when you accidentally click the back button one too many times! I also wish you could tell how far you are to the end when you’re viewing 6000 items.
Too slow and just spins 3/5
Too slow and sometimes it just spins for up to 5 minutes when purchasing which does not give me confidence as a consumer
ASOS app is great. Easy to use. Great deals. Just love it❤️👌🏾
Bring back free 2 day with membership 3/5
I loved this store and ordered all the time but they took away the free two day for shipping to the states . Now I don’t order as much. Bring it back please
LOVE ASOS 5/5
Honestly ASOS is the easiest app to shop for me plus they have the cutest and trendiest clothes for reasonable prices. And just recently I talked to one of there customer service chats to get my student discount and it was less than 3 min which was AMAZING. LOVE ASOS. mwuah.
Number 1 5/5
ASOS is my go-to, my number 1 place for unique and beautiful fashion! They also ship fairly quick! I love ASOS!
This is the second order I’m placing... very happy with my first purchase. Quality of item was 5 stars, size was true.I’m looking forward to receiving my second order!
Great deals 5/5
Great deals all the time
Can’t recommend enough! 5/5
Easy to use and navigate with a great selection of items. I’ve been on the hunt for a dress to wear to a wedding and was able to put in a lot of different criteria on this app to find a great dress! Highly recommend!
Best shopping app ever 5/5
I love this app, I shop here at least 4-6 times a month. Only thing I wish is when you save items and they are about to run out of stock you would get an Alert so we know and can act on it. I've missed out on some major picks because I didn't know it was out of stock. But other then that love you guys.
Great app 5/5
User friendly app. Easy to navigate👌🏻
Great online shopping! 5/5
Never had any problems with ASOS! Always on time when expected win the delivery. Also, a variety of different outfits which i love!!!
Love site! 5/5
By Sammi is my name
But hate new taxes!
He’s tall y’all 5/5
I love ASOS! My husband is very tall and I can always find items that fit him perfectly in the “Men’s Tall” section for a great price.
Happy customer 5/5
Good clothing I love this app
SCAM !!!!!!! 1/5
By ASOS SCAMS SHIPPING FEES
Don’t do express shipping complete total rip off the date estimated at checkout changed as soon as they took my money and refused to refund my shipping cost won’t be doing business with them again straight scammers !!!!!!!
Premier delivery 1/5
Apparently is not working in the US right now... incredibly disappointing.
Great app/brands, but the current shipping delay for the US is ridiculous. 3/5
The app is wonderful, the full model video display for shopping is fantastic, but the current shipping delay for the United States is ridiculous. it’s been over half a month, things should be back to normal. especially being a two day premier delivery member/it being rendered useless during this is extremely frustrating. I’m sure I’m not the only Customer in the United States who feels this way. The addition of Nike to the brand list is great, but horrible causing the delay at the expense of long time customers who buy frequent.
By Scarlet Lee
Plz bring back PREMIER!!!!