Great Service 5/5
By Reginald Nelson
Excellent service! Easy and fast.
Shipping got expensive 1/5
There’s only express deliveries now and it costs way more than what we buy. Not recommending shopping at ASOS
Never got my clothes 1/5
By Bobingo bob
They kept saying they delivered my clothes but every time I checked they were never there and I still couldn’t get a refund cause it’s impossible to get in contact with anyone.
I love the app, delivery and variety of clothes! The size assistant helps for the most part. And if needed, the returns are easy to do!
Not good 2/5
always mess up the order and send the wrong sizes
Could have better deals for consistent buyers. And they could also make it easy to find the discounted things.
No Refund For Me 1/5
I bought a new pair of jeans, paid thru PayPal. The jeans did not fit so I returned them. In the meantime, I had to close my PayPal account due to security issues. Since that account was shut down, I asked ASOS customer service to please give me a store credit instead. Even though I carefully explained how it was not possible, the ASOS rep still argued with me that the return was processed to my PayPal account (which closed before I even shipped the item back), and I was left out to dry. I like ASOS fashion a lot, but they straight up, 100%, stole my money, so... 1 star...
Easy App 5/5
By Accokeek Coffee Fan
The app is super easy to use and the alerts keep me updated if sales. I am fairly new to Asos but I really like the clothes and quality.
Great to shop 4/5
By ten Bryan
So many varieties to choose and love to shop
I just love everything about this app and the store
Pretty Good 4/5
Mostly user friendly app but they need to get rid of the feature where you swipe right to return to the main search, or somehow make it less sensitive—I got accidentally booted back to main search while trying to scroll through results so many times that I got frustrated and left the app.
Great app! Even better store!!! 5/5
By Phil Bilderback
NEVER ORDERING FROM THIS APP AGAIN 1/5
I bought a pair of pants and i returned them a day after i got them and it’s been 4 days and i still haven’t got the money put back on my card
Awesome clothes 5/5
I love the fit of their clothes, I’m a pretty slim individual and I always find something that fits perfectly on here and for only $19.99 a year for express shipping I can’t say anything bad about them
Clothes 5 stars, App 1 star 2/5
Your clothes are really nice and decently priced but your app is terrible. It seems to have a lot of issues and glitches. I was about to spend $250 on clothes from you guys but the app signed me out then told me my password was wrong 4 times(it wasn’t) then made me reset my password that’s 10 or more characters. At that point I gave up and just found similar clothes on another app
Asos gets all of my money 5/5
By Danielle 22222
Too easy to use 😩😩
Always the best clothes and different styles !! Love the diversity
A M A Z I N G 5/5
I absolutely love this app! Great deals, the quality of the clothing is great and the sizes are very Accurate. I couldn’t be more happier!
Seriously the best retail app ever! 5/5
Best filters & sorting. Such a smart, enjoyable shopping experience
Nothing works 1/5
Endless capcha loop. Nothing works
ASOS is amazing. 5/5
By Jessenia Marrero
The size chart and fit assistant is amazing and extremely accurate. Their variety is awesome. Style, great. Overall, I love them!
The worst customer service I have ever met .. I returned my items and never got my money back..I tried to contact them 10 times..last one was successful and customer service representative keep asking me same questions 2-3times and still there is no answer on my question..It’s been 4 day we are in contact and I am struggling to get the answer from them.Deeply disappointed on Asos!!! Do not recommend to buy from this shop and the app is not comfy at all too.. Live chat never works..
APPLE PAY 5/5
main reason why I always by at asos is bc they have Apple Pay. No need to get out of bed to get my card.
Pretty solid, lots of brand option 5/5
There are a variety of clothing style and brand you can choose from. However, just be wary with sizing as it is very different with each clothing company making it quite difficult to know your own size.
Primera compra 5/5
He realizado por primera vez una compra con esta aplicación . Ordene zapatillas , polo y blue jeans . Nada de lo que ordene se parece a las fotografías que observe .
1 . Zapatillas será por que no tienen el filtro adecuado luce demasiado mal .
2. Ordene un polo talla pequeña . De acuerdo a la talla que siempre uso . Me llego un polo súper pequeño demasiado apretado . En los brazos . Y el cuello no asimétrico grande comparado con el resto de del polo . Además que irse un color diferente .
3 . Blue jeans . Soy talla 28 . Pero parece que me llego talla 26 .
By Hashtag zero
Easy app to use, fast application never freezes when scroll thru items or at checkout
Great quality. Size was perfect
Costumer service is very very poor! Is very hard to get in contact with them. I returned 3 orders and I tracked them and they received it. Is been 20 days and no one has contacted me about the orders or putting my money back to my card. Im very disappointed and upset. Is been almost two months Now and I haven’t received my money from the return of my orders. I wont buy ever again.. and I don’t recommend this store to anyone.
very convenient 5/5
beautiful app design, also able to find something I want. almost makes me want to delete!!
My Favorite Shopping App shoes and all true to size as well
Excellent service and quality products. The best!
App refusing to open 2/5
After updating my Asos app to the latest update it refuses to open....
Where did customer service go? 1/5
I used to love ASOS so much! I don’t know what has happened but the returns system is all messed up. Tried to chat with customer service and the website kept looping back to the same page...very frustrating!
SHIPPING TOOK TO LONG 1/5
There shipping takes SO LONG you can pay like 10 dollars extra to get it faster but I don’t like doing that
Best Online Store 5/5
It’s almost been a year since I first downloaded the app, and let me just say that my closet is pretty much all from ASOS. I’ve been able to transform my wardrobe, and discover new styles! I also love that I can watch a video of the products being modeled, and makes it sooooo much easier to shop online! Anytime my friends ask for a good place to get clothes, I always say ASOS!
Best app 5/5
So easy to use and great user experience overall
By Hayvn Makenna
Great pieces of fashion!
Refund only? 3/5
Seems like an outdated concept that items are only returned and then you have to pay for shipping again to get the correct sizes or items? This was my first time using ASOS and I’m honestly not sure that ill use it again. I just like to have reassurance if I get the wrong sizes or I don’t even receive a certain item that was processed in my order...other than that they have a great selection of items and you can talk to customer service through Messenger!
Weird return policy. 1/5
I ordered a pair of sneakers. They sent a wrong size. I returned and asked for the right size. They said - no replacements on return orders just refund. Despite it was their fault. I didn’t get even an apology from them. Horribly long processing of the refund. Like to put a money on hold for couple weeks just for fun.
Love this app 5/5
Great layout, fun to browse, easy returns
Literally , the BEST app for shopping !!! Love it
Great store! 5/5
By Ashlyn Marie
Always able to find great deals! Love this app
Downhill service 1/5
Service is a representation off the app and the many functions it lacks.
My favorite online store! 4/5
This is my go to store. So many fly clothes and overcoats at affordable and bargain prices. And the clothing is high quality, stylish, and well made. There are two glaring shortcomings that is preventing ASOS from being a 5 star shopping experience. 1) Too much additional searching is required to find different colors of the same shirt. I should be able to click a turtleneck, and then click another box to see all the additional colors offered in that particular turtleneck. However, on ASOS, it does not work like that. One has to manually type in the item, and search for additional colors offered. This takes too much time to do and needs to be corrected. 2) They don’t restock sold out items. There are clothes that I have been waiting for 3 months or more to restock! This makes no sense from a business sense. If an item sells out that means it’s popular, so the next step should be to replenish the item to make more money. Only when a item doesn’t sell does it make sense to not restock that item. Aside, from those 2 glaring shortcomings, ASOS is the truth. They’re far superior to Fashionova, and I will continue to buy my clothes and overcoats from here. The fit assistant is a great feature as well. I was going to purchase my clothes in large, but after entering in my details, it recommended a medium. And sure enough the shirts and overcoat I purchased fit me perfectly! The ability to upload photos of clothing, and have the system find comparable items is a great feature too. Keep doing what you do ASOS, just eliminate those 2 shortcomings I listed, and you guys will be 5 star company!
By STL- 314
The best app ever! So easy to use and get frequent updates on things I want to buy that were sold out! Great job ASOS!
Great Shopping site 5/5
Love this site so much. Everything is of great quality!
Makes my online shopping experience super easy to navigate. We have to stan
Great app, selection, and prices! 5/5
I use Asos as my primary way for clothes shopping. Asos has every style from formal, athletic, to casual, and they have a lot of brands to choose from.
I use their unlimited 2-day shipping, as it’s only $20/year.
The app has gotten so many improvements and is as good of an option as the website!