Doesn’t function 1/5
Says I don’t have mobile data, but I do. No support from AT&T to troubleshoot. Turning off Wi-Fi doesn’t solve the problem. That was obviously the 1st thing I tried…
Does not allow me to add email address 5/5
The app doesn’t allow adding email addresses with two underscores. I’ve had this email address for decades an am not changing it. AT&T, please take note and update your validity check for emails to allow two non-consecutive underscores in the email address.
Please fix major bug!!! 2/5
The only feature of this app that I really want on my iPhone 12, sending non-contact calls to voicemail, constantly resets to “allow” any time I navigate around in the app, such as simply viewing the call log. Call Protect worked great in this regard. Yet another example of, “If it ain’t broke, don’t fix it!!” The key may be to never again open the app once the feature selection appears to have stuck.
Won’t Load 3/5
By FA in NY
Only brings up title page and spinning progress meter but won’t load
Updated to 3 stars—app will load if I turn off the VPN. Seems buggier and more complicated (and more expensive) than Call Protect.
Not effective. 1/5
By Tawd phx
You get a noticed of snap a few minutes after the call. Glad they don’t charge for this product.
Voicemail for unknown numbers 3/5
This option will not stay on voicemail. It continues to switch back to allow unknown calls when you close the app.
Not setting up 1/5
Week 2. Not setting up still. I don’t think you should remove the call protect.
Call Protect vs. Active Armor 1/5
As a long time user of Call Protect and now having to switch over to Active Armor, I must say that I prefer Call Protect. At least CP would allow me to unblock a number. I thought that as long as a number existed in my contacts, it would not be blocked just as it always was for CP. AA does not respect that setting and all number must be manually unblocked only you have to block the number manually in order to manually unblock it. Who has time for all of that? No way would I ever upgrade to the paid version when the free version has these bugs in it. Call Protect was so much better.
Missed so many calls 1/5
Horrible! I’ve missed so many important calls because of this app! Do not recommended downloading.
Awesome concept, needs fine tuning 3/5
Features are great and all that, but I found out the app blocks certain contacts when they call. I haven’t found a fix online but am aware that this is a common issue with users and has been around for several months. I had to uninstall it because I was missing important contacts’ calls and I had no idea of it until I checked Active Armor’s call log history. This is a bug that should be fixed as soon as possible.
Needs Fixes 2/5
All incoming calls get sorted to the “Other” category no matter what, even for identified calls.
This app is not working. It keeps blocking my callers and the app has access to my contacts.
Not working 1/5
I tried to put this active armpit on my new phone. When I click on it a round circle goes around and around. I’m being charged monthly for something not working?
Bad performance 1/5
By Jambalaya in Avoyelles
Extreme difficulty opening the app.
Blocks contacts 1/5
Terrible app that acknowledges calls from contacts as unknown calls and auto-blocks them.
AT&T Active Armor 4/5
Parts if it work well ! But it says that my VPN wasn’t activated and I was possibly exposed to a nonsecure site! But I can’t click on it! It says use the App but it shows it’s turned off! How do I turn it own! I don’t like to let unknown callers go to Voicemail because I get calls from everywhere !! I should be able to block unknown callers when I see fir not the apps makers!!
Uber fail 1/5
By fmr Plyr
Not a value add if it doesnt work. Stuck on setup “this shouldnt take too long” and the says service unavailable. Try again later. Been trying for a month. Obviously this wasnt tested and isnt a service att is serious about. Stay away from this garbage
Can’t Choose Free Version 1/5
With latest update, I cannot select the free option. Radio button won’t click and “continue” only selects $3.99 per month option.
Worthless app 1/5
One star is above the performance level thus far. I “upgraded” to this app from the former AT&T app for managing spam two months ago and it has yet to actually work. I haven’t been able yo get past the subscription page. While the app a knot I’m subscribed, all I get it “notify us by email” which has yet accomplished nothing. I get a response email , suggestions that I run the update, then crickets. For the record I’m up-to-date on both iOS and the app.
I’ve done the email route twice now with no luck, but by gosh the collection process works because they keep the monthly fee coming out of my account.
Maybe AT&T needs to upgrade the tech staff. This one clearly is not working.
An app that shouldn’t exist 2/5
It works most of the time, but that isn’t the point. AT&T control their own network and could close the various entry points these spammers use to spoof phone numbers and so forth to call you. Instead their solution is to release an app that works modestly well “for free” and tried to extort $4/mo out of you for it to maybe work better. Like a mobster, “it would be a shame if you kept getting spam calls. I’ll be back next month for my money, okay?”
Give me a break. Fix your network because it’s the right thing to do, not because the FCC/fed will eventually make you do it. You aren’t fooling anyone.
Would not give a single star, but had to give a star to rate… App doesn’t “connect” to my account. Worked great on my Samsung 22 Ultra. So much for call protect. AT&T fix your app.
Active Armour 1/5
Dont waste your time and money, the identity monitoring doesn’t work and the app is worthless!🤨
App not working 1/5
I had to uninstall the active armor mobile security and reinstall it. Now it won’t allow me to re enter my phone number. I have the advance plan and have had it for several months now. Just in last couple weeks it was freezing up and not working so I uninstalled and reinstalled it. Pls help me fix this issue. Ty
I never could get it to make an account 1/5
I was having security issues AT&T told me to download this program and that it was going to be no charge to me. Well I couldn’t even get it to download and open up and make an account and then come to find out I got charged 3.99 on top of it so I don’t know if this is a good deal or not. You might want to check it out for yourself before you get stuck for 3.99.. sounds to me like they were just trying to sell me some more crap that I don’t need. They are the most expensive carrier there is and they say or do anything to get another dollar out of you.
Still stuck 1/5
After waiting for months and multiple releases that claim to fix the issue of getting stuck at the level of service page. It still gets stuck. Useless.
Almost great 3/5
Would love to rate this app 5 stars except for one significant problem. When using VPN my Reolink security cameras are unable to connect so I can’t see the video feed, which is a very bad thing. I have to disable VPN so I can connect and see the video after getting a pop up notification from any of my cameras. It is a shame I can’t use the VPN protection given the problem I experience using it. Would love for you to come up with a fix for this.
All the other features of this app are great though.
No longer works 1/5
Just crashing and freezing after IOS 16.1 update. I keep downloading in the hopes they fix it but no such luck. Now I am canceling the premium plan AT&T adds on to get this crap app
Spam calls not blocked 2/5
Older version worked. This new AArmour has let 10 spam calls through last few days.
Will not authenticate 1/5
I have been trying for a month now to use this app and it will not authenticate my account. I have done all the troubleshooting and spoke with AT&T and it still does not work.
APP IS BROKE, AGAIN 2/5
Keeps telling me it’s setting up my account and then tells me the network is unavailable. I’ve tried deleting and reinstalling, same result.
Does what it says 3/5
Without a doubt, the app works. Blocks who it’s supposed to. However it’s slow and doesn’t load all the time. Lots of bugs.
Loading issue 1/5
Not loading now - it is updated
Constantly crashes 1/5
App constantly crashes or you can't log in.
This app is HORRIBLE! It takes forever to load, it doesn’t give you an option to allow certain calls, & it’s way complicated! The Call Protect app was way better.
Caller ID IS GARBAGE!!!!!! 1/5
Bring back the way you guys screen calls on call protect. Ever since the migration over to this app the caller id/screening has been complete trash!
Cannot set up 1/5
Made multiple attempts to setup without success, kept receiving an error message.
By Itiitated Daddy
This app epitomizes att for me, useless. As with the previous “security” apps it says unable to register please try again later. We’ll later happens many times with nada changes…
Is not for free! 1/5
ATT says you can use this app for free but the free option is not working and you are forced to pay $3.99 if for the premium… so sad
Doesn’t work on iPhone 14 Pro Max 1/5
By wished it worked 4
I just upgraded to the new iPhone 14 Pro Max and downloaded all the apps I had on my previous iPhone 13. The Active Armor doesn’t work and now I am dealing with a host of robo calls daily.
Needs improvement 2/5
App crashes and freezes a lot and in the call log there needs to be a way to unblock callers and see that they have been unblocked.
Download the app and can’t press continue go figure?
Haven’t been able to get in the app for like 2 days. Just constantly loading
What is the point of this app? 1/5
Takes forever to open or crashes..
Caller ID not working. 1/5
Caller ID not working.
App is broken. Please fix it.
Why do I keep having to set this up? It works for a little while but then I start getting spam calls again and when I open the program it has lost all the settings and I have to set the blocks for every call type again.
I use it for the reverse number search primarily. However, I rarely can the first time because the app has long lag times, it freezes and it crashes like crazy. I’m using the latest version of the app on a iphone 14ProMax 512Gb, it’s not my phone. I have other reverse search apps that are much better at giving me the callers name. The app also is slow to block nbrs. I’ve had nbrs come thru and afterwards the app tell me a spam call is coming thru. Move the reverse lookup to the top of the main page, improve app stability and overall features and performance. The only thing that works really well is the VPN service but I already have a vpn service anyway
Very very slow to open 1/5
This app takes a very long time to just even open.
I’m using the iPhone 13 Pro Max with iOS 16.2 installed. So you can’t blame it on the phone.
Complete disaster 1/5
I regret downloading this app as it’s unreliable and useless. Causes more problems than it fixes.
Blocks everything 1/5
Do not download this trash unless you wants all calls blocked including ones in your phonebook. Trash app.