Can’t get started 1/5
By Stephen M. Kelly
Caught in an endless loop of “what’s your phone number” then “verify with the pin” then “what’s your phone number” then “verify with the pin”
Fraud 1/5
By mike raso
Why do these calls come in and I have them blocked
Good app 1/5
By CherylAZBT337
Good App but crashes often 😩
Auto blocks desired calls 1/5
By zzzxxse
See above
Problems signing 3/5
By Carbonbreath
Lately I’ve experienced a lot of problems signing into app. Not even AT&T customer service been able to resolve my issues. This app used to be great.
Driving me crazy 2/5
By Wild Bill's wife
I have had the app for a couple of years. Although it does block Spam and Telemarking which is great; it also blocks a lot of other calls. Example: a repairman that was supposed to come repair my broken appliance. My doctor calling for a teleconference. Etc - any number not listed in my contacts gets blocked!! After a lengthy call today with AT&T and learning there’s no way to adjust the parameters or settings, I just had them remove this from my account. Very frustrating!!
It recorded my own phone # as “severe threat” 1/5
By LancasterPAMacUser
I’m not a spammer and don’t make any robocalls or solicitation calls of any kind. So why it would record my own phone number as being a severe threat and blocking it, is unclear but also very upsetting that others might think my legitimate calls to them are from some spammer or robocalls. I’m an ATT wireless customer and they should be able to figure this out.
So far it has worked great 5/5
By Tan être
So far it has eorkgreat
Warranty 2/5
By NeAehdub
There are a lot of car warranty scam calls that this does not stop.
Blocks all calls!!!! 1/5
By Loejtc
Used app for 6+ months. Worse well. Then it started blocking all calls even those in my contact file.
Deleted and reinstalled, no improvement. Had to delete. Never know when you’ll miss an important call because this app malfunctions
Huh? 1/5
By DoisneauX
So far it looks to be an ad for spending $4/ month for undisclosed benefits. A truly pathetic product by AT&T. I guess I expected too much from them.
Review : Don’t block all calls. 2/5
By R8842
This service doesn’t go far enough to block unnecessary calls.
No more anxiety over private calls 3/5
By ChanellyBella
Update 5/1/20 I have been using this update for over a year and recently the app has been very slow. Please update app.
After blocking someone, they are using an app to text me from different numbers and to call me from blocked numbers. They call back to back, sometimes 7 times in a row. I thought that I was going to have to change my number but I do not have to because of this app. It helps block the private calls. I do not mind paying 3.99 for peace.
Robo caller 2/5
By RobbieOKC
I still get a lot of calls from robo callers. Obviously they are using google phone numbers
Blocked calls 2/5
By 1948coco
Sometimes calls are blocked by mistake. My wife,friends and numbers that are in my contacts, and sometimes they get through.
Does call protect work? 1/5
By mamapapapekinsisterbrother
I setup call protect yesterday, I now received more unauthorized and unwanted calls than before ; it was set up. Help please! This is very annoying.
Concept is good, application fails 1/5
By Slammm
I’ve had the app and option on my cell phone service. Haven’t seen much difference. Still get a lot of spam
The FCC and the phone providers need to do more to stop the garbage and this app doesn’t help to that end
I stopped using it and just block the number
Att is complicit with the spammers 2/5
By Xennex
Why not show the actual caller Id, not the spoofed number?
Att just wants you to suffer until you pay them more money to get that feature.
And then who knows if it works.
Spam risk call 1/5
By emmscrcappa
Call was from a store that I use. Not sure why is was labeled Spam. Canceling the service.
Cell phone protection at its best 5/5
By bklynspade
Having call protect has given me piece of mind against phone hackers.
Giving this 1 star 1/5
By TX Engineer
For prompting me to rate it every 10 seconds
Works occasionally 2/5
By jimgz1
Works occasionally occasionally
Doesn’t block about half of the calls 3/5
By Dr. Trish.
This may be a problem with the whole system because scammers have a new deal: they actually have a name when calling but if you answer, it’s the same scam (this particular one is In Chinese). Perhaps they can upgrade their AI to make it better.
Another telecom racket 1/5
By =]]]
Call protect does not identify 90% of spam calls. After paying an arm and a leg for service, AT&T wants to charge an additional 3.99 for enhanced caller ID per line.
Awesome app 5/5
By pesterstine
Everyone should get :3
Feel free to try for a day. If you get a shut ton of calls like me
It’s good! 5/5
By miamedina
Very awesome
Doesn’t work 3/5
By HeithBar
My AT&T call protect and my AT&T Wi-Fi security has not worked properly for the past three weeks I have taken it into three different stores and no one will help me
AT&T’s only product is their hatred for their customers 1/5
By gobloxxx
I don’t get the point of this app. It doesn’t actually block scam callers but at&t still wants to charge you 3 dollars a month to use it? This app is just another way to express their pure hatred for their customers.
No Caller ID details 2/5
By Curr999
The full caller ID is not displayed.
HELP 1/5
By 1Word Reader
CANT RECEIVE A CALL I AM TEYING TO RECEIVE!
Prior to Covid-19 the app was much better 2/5
By Crushed50
I was really beginning to trust this app to block calls based on their knowledge base and alert me to the level of the threat. I’m having to do far more research for Robocalls, soliciting, Telemarketer’s and political calls that are getting through than I did toward the end of 2019. If I’m going to continue to pay for the upgraded app, I would like it to block more calls without me having to report then block.
Update: AT&T is still allowing way too many Robocalls, Solicitors and Scammers to get through. I have to research, report and block. I should not be having to expend this much effort for an app I’m paying monthly for. If it were a free app, then I get what I pay for. Shame on AT&T. They certainly have enough resources.
Does not block spam texts 1/5
By 5).38!
There is also no way to customize text block since, in this case, one word is consistently used in the spam text.
pay to block calls 1/5
By kalboo
just do it for free you already took billions od dollars allowing these jerks to use your systems to scam old people and idiot of there money. your just salty because they moved there scams to other voip systems so you cant be held liable for allow them in the first place.
Used to be great...now just freezes 1/5
By Raddoc2009
I used to use this app all the time to block telemarketers, and report spammers. It was awesome and I gave the app 5 stars for trying to make a positive difference against spammers and scammers. About a year ago, I started noticing it would freeze every time I opened it and wouldn’t allow you to click on phone numbers to block them. I thought it might be due to my phone’s age, but have noticed the same extreme lagging/freeze issues even after upgrading my phone. Highly disappointed. Finally uninstalled it today after trying to block a number and having the app freeze yet again.
Overworks 1/5
By jrmansd1
This App blocked several of my Saved Contact (Work) numbers and reported them as High Risk Spam. Being that my job is on call it’s caused me to miss almost $1000 in pay this morning and I’m not happy about it AT ALL!!
Please Beware of this App!! You can miss a very important call and won’t even know it.
Unwanted calls 4/5
By CJ5068
All unwanted calls and blocked calls continues to come through, please stop the call from coming through. If not this app is useless.
Do your job 1/5
By Costco maven
Too many calls have no caller ID.
Review 1/5
By wishing I hadn't
This app is blocking all my calls indiscriminately. It advertises that it will allow those on my list of contacts to ring through but it doesn’t, it just blocks all calls.
Thanks 5/5
By HaroldF
Work find..badly needed.
Call protect 2/5
By Lugagh
Something is wrong
Not impressed.
The app is blocking my husbands calls to me. He is in my contacts, and in my favorites. His calls don’t ring.
Somehow my own number is blocked. I noticed it when trying to use the google maps while driving. The step by step voice directions wouldn’t work after downloading AT&T call Protect . I looked at my phone and the app was showing my number as blocked.
I see the responses from At&t are only replied to the positive input.
I have been an AT&T customer for over 20 years
I have 3 cellphones on my plan. My phone bill is right at 300 a month . One would think that paying that much monthly and being a long term customer, some discounts on products would be available. No.
The app doesn’t alert account services, fraud, telemarketing.
No. The app blocked my husbands phone number
I’m at a loss, I don’t know why I even have the app on my phone.
I tried deleting the app and reinstalling with hopes it would help my issue but that didn’t work
I’m at a loss rights now.
Total waste 1/5
By Rtw42
I subscribed to this app and the robo and spam calls did not slow down AT ALL. I still had to go in and report and block each phone call just as I did before I subscribed. You’d think a high tech cell company could identify if a call is from an active phone number or a scammer. I do not recommend this app!!!
Just another inferior At&T P.O.S. 1/5
By Unsatisfied Occasional player
Read the title!
Never works 1/5
By Daylilly:)
Would be great but after a few months, it just stopped working. Can’t even open it up ☹️ Hey AT&T, why are you not fixing this ? ☹️
Technical glitches in sign-up 1/5
By s-2019
I have tried to sign up at least two dozen times after downloading the app few days ago. I receive the pin, input it in the app, accept the privacy terms, then keep waiting for the death spiral to finish until it times out. Funny that the message says "it should not take too long". Been only couple of days of wait now
Not working well 1/5
By martind81
Hasn’t blocked a single spam call for me so far
Needs Updated!!! 3/5
The app has been working great until recently. I have to keep going into the app and turning on send unknown callers to voicemail a few times a day. It did not use to do that. I would rate it 5 stars except for that issue.
Terrible app 1/5
By tucanman1
This app locks up every time I use and is worthless. You would think att would test their apps before publishing. What an embarrassment for att. Previous post says the subscription doesn’t work either. What a disaster.
Blocking 1/5
By 2WasteX
Blocks wrong calls
Robo calls 5/5
By james82jmp
Just love it it has saved me aggravation of answering annoying calls
