Two week review 3/5
It is a little early to give this app a 4 or 5 star rating. However, two weeks in I am already noticing a decrease in the number of robo calls I receive. What a welcome relief! Keep up the good work.
Doesn’t work well 1/5
I paid the extra 3.99 per month and no difference. Still get lots of spam calls.
Still let’s many calls through 1/5
This has only recognized a couple spam calls, but still lets the call ring through without blocking it. I have to manually go in and block the call myself. This app is useless and does not benefit me at all. I have blocked a number and it lets it ring through again anyway. Don’t waste your money. It’s ridiculous that AT&T makes you pay for an app to protect you against spam callers that they probably sold your number to in the first place!! It’s their job to protect us against spammers and they are failing miserably. This app should be free!
Does not work properly 2/5
Had a call this morning that the call protect never even registered. It’s useless and quit working a month or so ago and allows all these random telemarketers to call my phone while I’m working. ANNOYING. No I don’t pay for the plus, was trying before I buy so I’m deleting this today as I am switching to android in a couple of weeks and will no longer need you’re non working service.
Call protect 5/5
A great service .Saves me time and frustration
Not perfect 3/5
I still get calls coming through that are telemarketers. But the volume has dropped substantially.
Could be a lot better 2/5
I have to update my review again. I am now receiving calls and they’re not even blocked through Call Protect they come through and I have to block them through my phone. Calls that even specify telemarketers are coming in and ringing. Why are they not stopped when they are already identified? Also unknown callers should automatically be blocked. The same is true for potential spam. I am receiving them all and they are driving me crazy and interrupting my day constantly. I automatically block these phone calls in my iPhone and then I block them in Call Protect. This is tedious and redundant. The only people that should be contacting anybody is who we wish such as in our contacts or businesses we are expecting calls from. Thank you for trying but it could be better. This app has not been updated in four months.
Used to Be Great 3/5
This app worked wonderfully when I first started using it, but it seemingly has quit working. In the last week my phone has blown up with spam callers, the app has not blocked a call in over a month, and yesterday allowed a call from Jamaica through.
Pay more 2/5
You charge me a lot of money for all my phones, and I have been a long time customer, now you want $3.99 to protect me. Shameful
Angel Montes 2/5
By Makina de chicle
I’m continue to be harassed by the same marketing site who use a different number every time and care less about getting you out of their list and when you ask who they are they hang ,this is good if they are using their own number but when they spoof your screw
Poor -useless execution 2/5
If a call is noted as Threat Sever or Spam Risk then why isn't it automatically blocked? and why foes the call even come through. You’ve identified the number shut it down and stop letting it bother me. Isn't that the purpose of this app? Yet, I keep having to manually block. Block these. I don't want to deal with them which is why I downloaded the app.
Take it to next level. 4/5
By hopeul user
Like app but it only Works on some calls. Would like to Block all calls that can’t be verified as accurate. How is it that most of these robo/spam calls use fake phone numbers. (If you do a call back get recording number not in service. ). Isn’t there some technology that could ID computer generated fake numbers? That would be great if someone could develop program to eliminate these obnoxious fishing calls..
You need to block these obvious crap calls at no charge!!!!!
Fail. Get Hiya instead 1/5
Upon initial setup, the app asks to verify your phone number by sending a PIN number via text. I’ve tried a dozen times over the course of the day, and and I never receive the PIN number. I understand it could take several minutes, but hours, and still nothing? Days, and still nothing?
What a waste of time.
Update: tried again a year later only because I’m an AT&T customer and recently came across this on their website, so I thought I would give it another chance... Nope, still can’t get past the pin verification because they aren’t texting me the pin.
Here’s the thing: AT&T should offer the Plus upgrade to customers at no extra cost. I pay about $300 a month between Wireless, Uverse, and DirecTV Now... and they want to charge $48 more per year for this service? Ridiculous! Potential customers, do your research, this service is powered by Hiya. I’m now subscribed to Hiya, which is THE SAME SERVICE AT&T IS SELLING YOU, but I’m only paying $15 a year for it. AT&T is gouging you by tripling the price for no significant reason. If ya don’t care about your hard earned money, then continue to pay more than three times the price for the same product... or be smart and switch to Hiya.
More unblocked than blocked 3/5
When I first got the app I enjoyed the fact that it blocked most unwanted calls. Now, it only blocks a few. Many more get through than it blocks. Disappointing.
Don’t recommend 1/5
Does not block crappy app spoof calls still coming through nice waste of 3.99
Not bad. But could be better. 3/5
Do I have leave this app running for it work ? It doesn’t seem to warn me as much now or perhaps the database of spammers are not as good ?
Paid version. 1/5
What good is a paid version of this app if I block a number and 2 minutes later a call rings through from the EXACT SAME NUMBER!?
The first call showed a name on caller ID. The second time it showed the number. Both showed the calls coming from the same place. I manually blocked the first call, sending a report as I did so.
Before I even put my phone down, the phone rang again. I answered and it was a different person but from the SAME TELEMARKETING PLACE.
I was rather rude to the person and got him to hang up whereupon I ran a number search on the first call to find the second call had come from the EXACT SAME NUMBER I HAD JUST BLOCKED!
I’d like a rebate for my first month please. I will keep trying with this blocker but it’s already proving to be ineffective.
I just downloaded and set it up yesterday.
I’ve used it before and had cancelled it and tried others before coming back to this one after seeing it had been updated and “bugs fixed”.
Apparently, it’s still got a lot of bugs.
Rebate my first month, please.
Excellent protection 5/5
Love how I’m warned as call is coming in and can report calls that make it through undetected to help protect me in the future as well as others
Love It!!! 5/5
I tell everybody about this app. The more that use it, the better it gets.
Incoming call 3/5
By automatic updates needed
A call just now come through that I believe this app should have stopped
For 3.99 a mo it is supposed to block unknown calls and it does NOT! All unknown and private calls come through and are not blocked or sent to VM.
Despite calling Att and having call protect I’m still getting numerous calls even from peoples parties I have no connection with. I would like to receive “0” unsolicited calls.
Doesn’t work 1/5
Multiple soliciting calls a day! As soon as my free month from ATT is up I will cancel.
App has some major glitches 1/5
By Just Laing
Since downloading this app which works well at allocating calls and blocking the necessary ones within the app, it has also deleted and prevented me from having a outgoing call log on my device.
I can see all the incoming calls in the app but the call log on my iPhone is empty. I am not able to see any outgoing calls nor incoming calls. Which is a nightmare if a number I’m calling is not stored in my phone and I need to redial or save it.
Update: Dialed into my voicemail and had over 18 messages. This app completely disabled visual voicemail and all voicemail notifications.
I have since cancelled my subscription (which should be a free service considering I’m a AT&T client and already pay a hefty monthly bill) and deleted the app.
Update: I thought that after I deleted the app my call log would come back. I have reset my device back to factory settings, I erased all content and settings and reinstalled my backup and I still have no call log. Even though I deleted the app the subscription will not expire until 12/16. I will repeat all these steps again and see if that makes a difference. There is no support number for the app everything just takes you back to the main website and call att just offered assistance with my phone not the app.
Disappointed so far 1/5
By Raymond In Coppell
Not stopped a single telemarketing call. Won’t show what they think it is. Go into app, it tells that it’s a telemarketing call. What’s the benefit?
Just get hiya 1/5
I thought this app might be something useful from [email protected]
but it turns out to be powered by Hiya. Sounds like it’s a paid feature to block calls, that’s free on hiya.
Helps some 3/5
This apps helps some but I still get a good number of telemarketing calls and even though I have blocked some numbers, the call still comes through. I wish AT&T would address this problem without having to pay for a better app.
I know it is called call protect but what does it do? 1/5
Concept is great but in practice this does nothing. Nothing is blocked and I keep getting more calls even in numbers that I have manually in the app blocked before or does nothing. So what does it actually do other than take space on my phone?
Not identifying Robo calls 1/5
App is populating the unknown number names but identifying the robo calls properly
Robo calls 1/5
The calls never use the same number twice so it makes this app useless. When will this ever stop???
No number spoofing protection! 1/5
I paying $8.00 per month to have two phones protected and still spoofed numbered callers get buy trying to sell me medical braces for Medicare! It hasn’t blocked a single number yet. I must block callers manually. This is no different than the iPhone manual call blocking already part of my phone’s iOS. This is just another AT&T money shakedown...just empty promises of what they should be doing for free 🤨. I intend to cancel it after another month of poor performance😖
It should be free 1/5
By Wall-E Breaker
This in itself is a scam. These micro transactions are what’s wrong with providers today. You pay for service and then to stop the spam calls you have to pay more monthly fees. It’s an awful system and company providers should offer these types of service free. It’s trash.
Worthless app unless you have a soul contract with the devil, um I mean AT&T. Unusable if your number isn’t with them.
AT&T are liars, cheaters, and this app is just further proof of their business ethics!
Totally surprised by other reviews 1/5
This app has filtered close to zero calls for me. I guess it works for others but I’ve found it to be utterly useless. Dropping this and going back to leaving Do Not Disturb on all the time.
Call Blocking 5/5
I’ve been receiving these calls for months now And finally I decided to do something about it
So I decided to call you and find out what could be done about it,,,,,
It’s not really blocking any spam and spoof calls on my phone. I think it caught and stopped three. Out of dozens, over almost a week. It identifies spam and spoof on hubby’s phone, but lets some of them through. And there’s no way to adjust settings. You have to block after the fact most of the time. NOT as advertised.
Doesn’t Block Much 2/5
It tells you what you already know — you’re being spammed. All it needs to do is respect your desire to block the robo callers and telemarketers it sometimes successfully identifies. But it doesn’t let you block them, so I fail to see the point.
Call protect Pro 1/5
Totally agree with another reviewer:
$3.99 per month to provide scam free service is robbery! This should be AT&T RESPONSIBILITY. They have my number and should PROTECT it from unwanted calls.
Tons of telemarking call 1/5
By best to avoid
I downloaded this app and all of a sudden my wife and I are getting 9 to 10 telemarking calls a day. Coincidence. Maybe. It takes your contacts info.
Not registering all calls 1/5
I have numbers that call in that are nothing but spam- I go into call protect within 5 minutes of the call and they do not show any call coming in.
The phone calls are still coming in with Misleading names, how can they falsely use names and the people are not aware that there number is being used to call someone with miss leading info !!!
Worthless app 1/5
I went from 4-5 spam calls a day to over 15+ when I downloaded this app!! Total crap! DO NOT DOWNLOAD!
Worked Amazingly Well 4/5
I’ve loved this app since I installed it on my iPhone 6s. It worked amazingly well. Since I upgraded to the iPhone XR, numbers that I show as Blocked are coming through. I’ve uninstalled and reinstalled the app but that didn’t fix it. If the app will actually block all the numbers I’ve blocked, I would rate it 5 stars.
Blocked calls still coming through 4/5
I have no complaints but all’s still getting through. Some with only a nine digit number. I am okay, but if I block a number how is it getting through.
Not the best 1/5
By I fly Rc
Still allows lots of unknown numbers which could be scammers.
can’t even login 1/5
By Caylin Taylor
keeps saying a system error
I Don’t Like To Ever Give a Bad Review With 5 Stars And I Shouldn’t Have To Go Through What I’ve Gone Through The Past 10 Years Of My Life With My phones n Phone Numbers. I’ve Known What The Problem Was N Took AT&T Decade To For Someone There Saw What I Saw and My Phone Line Was Locked The Entire Time And AT&T’s Commplementaries only Left Me With Unbroken Statements Because I Never Received a brand new phone Only To have to call back again an Spend Another Emotional Dreadfull Hours On The Phone Or Online Chat To Have To Repeat Myself Time After Time To Hear That Yes There Was An Order And To go Through The Process Again To Receive A Refurbished iPhone 7 Which As Before The First Order That was Recognized had been lost undetermined I don’t know. My Phone Had Been Locked For My Entire Sons Growing Stages And From Pursuing My Goals To Nothing But RoadBlocks N Health Issues And when Your Watch can’t even monitor you for a simple heart rate because of the phone and number associated with that phone is absolutely blocking the most important daily lifestyle activities not able to retrieve Data Has Taken It’s Toll n when it comes to not being able to reach out for help if I was alone for emergencies due to heart issues n other issues become extremely scarey especially when you don’t have health insurance let alone no one could call or reach me anyway because I was BLOCKED FROM MY OWN PHONE!!! I HAVE THE PICTURES TO PROOVE IT!!! The Only Thing That I want to say is That
I have proof of the year n with my phone number ONLY out of 3-5 Phone Number Lines including My cellular watch ON PAPER WITH A HIGHLIGHTED LAST 4 DIGITS ONLY JUST MYN!!! FOR A REFUND FOR SOMETHING THAT IS TOTALLY NOTHING TO DO WITH ROADSIDE SERVICE HERE!!!!! MY PHONE HAS BEEN LOCKED OKAY WHAT DOES THAT HAVE TO TO WITH THE ACCOUNT HOLDER AND ROADSIDE SERVICE REFUND BECAUSE IVE MADE IT CLEAR IN REPORTS BEFORE AND I WILL NOT STAND FOR MY ABUSER TO BE REWARDED FOR SOMETHING THAT IVE BEEN NOT ONLY BLOCKED FOR MY PHONE IVE BEEN BLOCKED FROM HAVING A HAPPY LIFE AND MISSING OUT ON BEING THE PARENT I COULD HAVE BEEN MY POINT IS NO ONE WILL BENEFIT FROM WHAT THIS HAS CAUSED ME BECAUSE OF IT. I DONT HAVE ANYONE BUT MYSELF TO STAND UP FOR MY RIGHTS AND I JUST THANK GOD FOR GIVING ME THE STRENGTH THROUGH OUT THIS WHOLE MESS AND POWERS THAT SHEILDS ME TO BLOCK THE EVIL FROM ALL DIRECTIONS FROM DESTROYING ME AND THE COURAGE TO HOLD ON NOT FOR A SECOND NOT FOR A MIN OR JUST A DAY BUT A DECADE N GIVING ME THE PATIENCE TO GO WITH THE FLOW EVEN WHEN TO ALMOST DROWNING N THE WISDOM YOU GAVE ME LEAVING ME WITH THE KNOWLEDGE THAT YOU GUIDED ME THROUGH TO HAVE THE FAITH TO NEVER GIVE UP HOPE NO MATTER HOW HARD THIS HAS BEEN FOR MY LIFE AS A HUMAN BEING AND I THANK FOR THE CONFIDENCE OF WORDS THAT I SPEAK NOW THAT SOMEONE SOMEWHERE WILL FIGURE THIS OUT BEFORE HEAVEN CALLS FOR ME!!!! I also wanted to say that no matter the account holder or the service I’m the victim here n the funniest thing about all of this is the account holder is being rewarded a refund from the year my life stopped for roadside service with my phone number line???? Need ANSWERS
P.S. THE THE SADDEST PART OF ALL OF THE IS THAT YOU AT&T MADE ME LOOK AS IF I WAS CRAZY N I THANK GOD FOR GUIDING ME THROUGH MY OWN INVESTIGATION ABOUT MY OWN IDENTITY NOT BEING ABLE TO CONFIRM ANYTHING THAT WAS MYN DUE TO AT&T’s EMPLOYEES NOT LISTENING TO ME N HAS BECOME MY WAY OF LIFE 😓😪🤧😮🤔😠😷😴💔 ITS BEEN NOTHING BUT A ROLLER COASTER CRASHING INTO ROADSIDE BLOCKS OF MY LIFE EVEN BLOCKING PEOPLE TRYING TO HELP ME N NOT ABLE DUE TO MY PHONE BEING BLOCKED ANYONE FROM CONTACTING ME!!!! DUE TO ROADSIDE SERVICES THROUGHOUT A DECADE AGO???
HELLO!!! I’M HERE IM NOT JUST A PHONE LINE!!!
By Thank goodness it was free
This worked great at first. The calls have started back. Now it looks like they want me to pay for extra protection. Why not fix the app?