Professional technician 5/5
By great grannyx4
I’m a senior citizen n not really computer knowledgeable. Since getting my iPhone I’ve use ProTech twice each encounter was easy n stress free. Each time my issues were resolved. Thank you!!!
Great Service 5/5
I needed help with my phone on saving battery life and Chris was amazing with the things he showed me along with other features that I was unaware of I was happy to learn more feature about my phone. Thanks Chris for the help you provided me with. Keep up the good work
You need this service 5/5
This service is like having a personal assistant that is tech savvy. If you don’t have this service you are missing out.
Less stress more resolve 5/5
Thanks to the use of this app I found my problem to be resolved stress-free thank you thank you ATT
Extremely well trained 5/5
By BeHereNow Workaholic
Folks I’ve interfaces with have been great: friendly, efficient, effective.
Unbelievable GREAT 5/5
By Libby the old woman
I’m almost 70 years old & before I go ProTech I was very nervous using my cell & other devices. But the Gus are always there, very patient & extremely helpful. Now instead of worrying about what to do I just use ProTech. Thanks to ProTech I’m actually using my devices to make my world better
AT&T Pro App 5/5
So far it looks like there is a lot of good information there. I hope they can solve my problem
Excellent Client Services 5/5
Tech support from Victoria 5/5
I’m glad I was directed to this helpful service!
Great app 5/5
By Felicianna Parrish
I’ve used this app twice to get a solution to issues I was having with my iPhone. Both times my issues were solved. Staff is extremely helpful and even called me to assist further. I recommend this app for everyone
Great service lots of help for your customer 5/5
Pro tech is awesome! 5/5
Just found out about this service when my daughter and I switched from sprint to AT&T for cell service. I really like that I can go here to solve my IT problems vs. being on hold with a rep that takes forever. Love this program!
Better than Microsoft Support 5/5
Every time and whenever i have a question I ask ProTech and they always respond in a timely manner with knowledge and insight. By far the best Support App for any phone.
Again, they are better than any Care Support!
Quick reliable answers 5/5
By Just Maguida
Quick, reliable solutions to problems.
Good Service 5/5
By Jamie GA
Fast response time. Great service. Answered all my questions. Their competitors need to be nervous. This company is definitely stepping up.
Oma with a phone 5/5
Every time I’ve had to chat the techs have been very helpful and right on the mark at solving my questions
Absolutely wonderful 5/5
By Lynn R.L.
I texted on Sunday, Mother’s Day. No wait time. Lelda was great w me. Sooo patient. Answered all my questions. Resolved all my issues. What a great service. Thanks.
Quick response 5/5
Unable to use app 1/5
By quad 4 life
Error Id 71003 keeps popping up. I Downloaded the app after I finished my claim. But I never got to set up the app because of the error ID 71003.
Very helpful 5/5
Easy to you!! Patient and responsive. Solved my problems quickly!!
AT&T Pro Tech 5/5
Fabulous customer service by knowledge and communicative techs!
Great support by Joshua 5/5
ProTech does the JOB 5/5
I got the help I needed within minutes. It’s like texting a tech on the spot or a handy helper in your pocket. I definitely recommend it.
Was able to provide information without any hesitation. Thank you!!
AT&T ProTech app 5/5
By Educated Idiot
It’s great for answering any question.
My phone wax so slow 😭‼️ 5/5
By S. ATL
Jessica was so patient with me resolving my issues.
She took me step by step to work with my phone, while only texting together!
Very knowledgeable and friendly.
I love this service 👍🏻👍🏻 !!
By lady cougar 63
Did not have to wait for someone to answer it was really quick. I enjoyed the chat with Shelly very professional and patient.
Help when you need it 3/5
By My Tmobile
Awesome on so many levels
Good job 5/5
Rep helped through out the whole task and was really nice
By El Grandé Papa
This app provides a great deal and wealth of information for me. It appears that it’s read my mind on things that concerns me as customer. It’s great customer service without the human aspect. No offense to the employees who work for AT&T 😎. Thank you for serving me.
Easy to use and gives you a piece of mind with another layer of security. Excellent customer service as well!
iPhone ♥️ 5/5
I love Pro Tech service. The chat texting is very convenient.
Easy to use. 5/5
I was pleased with customer service. I was out of town for a couple of weeks when my watch stopped working. That alone was stressful, but really need it in airport. The customer service rep had the best attitude, and stayed with me, because we had to wait a couple of times for reset. I wish I could remember her name, so I could let her manager know that she does a great job.
Some other things I am not happy about (like last year my Apple Watch stopped working two weeks after warranty was out. My phone was a year old, bought same time as watch. Was told if I bought a new Apple Watch, wouldn’t work with my year old phone......so I bought a new one. This year it is acting up after 14 months. It seems they are throwaway items.....use for a year and discard).
Back to service.....I was very pleased with that. Having a pleasant experience makes it easier to call again when need arises.
Satisfied customer 5/5
By Dunkin Girl
I have always has great results when using Pro Tech. Quick responses and v rly helpful. Thank you
Alex was assigned to me a few minutes ago..... 5/5
By diagnostics iphone
This young man worked so hard to help me resolve my issue and I pushed the wrong answer to give him a great rating on the survey!
He truly went above and beyond to try to resolve my issue and needs to be rewarded for that!!!
Please tell him I send my most sincere thanks for everything he did!!!
Black Ace of Reviews 5/5
By black ace of reviews
Exceptional in store customer service
AWESOME APP! 5/5
this app is very useful, convenient, easy, and so helpful for Everyone.
the technicians are BRILLIANT and very Knowledgeable.
Every time i’ve used this app i’ve been Completely SATISFIED.
Thank You AT&T!
This is why we have had you for or service provider for 14 years give or take.
I was helped by the most patient man. He resolve my issues and took me step-by-step through what I had to do.
Very sad 1/5
By Mz Brownsuga
This app is not working
Great Customer Service via text 5/5
By ej Siguenza
Much easier to use than waiting on the phone
Att ProTech 5/5
Nice that a simple chat can be so helpful
SIGHTM paired and very helpful 4/5
By JAX mermaid
I am site in paired but this site is always very helpful to me for that reason because I can speak with someone and they always walk me through I actually like AT&T very much they are vision impaired helpful
Unexpected plus 5/5
By Dee C7
Very pleased to have the app & support so handy.
Love this service!!! 5/5
Would give it ten stars if I could!
Good help! 5/5
They really helped me out with a charging issue. N0JSD
Mrs Txx 5/5
By Mrs Txx
Very informative and fast, top rated, Thanks Tanner
My confidence has gone up. 5/5
By Red Alert5678
I just recently purchased a new phone and because I was able to contact AT&T’s ProTech, I don’t worry about problems with this phone. It’s because they have the technical understanding that allow me to be confident. . My expectations of a good technological staff has been met.
Thanks, keep up the good work.