FAKE POSITIVE REVIEWS 1/5
By Pepper Jack King
There are reviews here that are obviously written by AT&T employees. One reviewer named DR DGK said he hasnt used the app long but he highly recommends it. What a lie. Another reviewer named Naduray said he loves the app. Obviously, an AT&T employee.
Love it 5/5
Faster, better than waiting hours on the phone.
Question answered fairly quickly. 4/5
By LD or TB
So although it is different for someone who’s been set in their ways to try and chat on an app, it turned out how are you been a quicker solution then me having to call in or go into the store at AT&T. So for that, I gave it a thumbs up! Of course, voice recognition speed things up a lot faster than my typing!
Doesn’t work. 1/5
By Jason Simpson
Quite simply, this app tells me “service is temporarily unavailable.” It’s been 3+ months, that’s not very temporary.
In demand tech support. 5/5
Need help connecting your device? Done. Need a person to guide you through your new phone? Done. They do it all, patient kind. I love this app!!
Amazing clear help! 5/5
By DR DGK
I haven't use pro tech too long, but I'd highly recommend it to everyone. I respect their time and hope others do too.
Very helpful 5/5
I had some concerned about some apps and they were very helpful thank you
Good laugh 1/5
So I got this app yesterday as part of the multi device protection plan. The tech guy tried to set it up with me, but they couldn’t get the six digit activation number to me for some reason. He said try again tomorrow. I try today and I get a message saying service is temporarily unavailable and to try again later. Hahaha lol. This is a funny app indeed. Maybe their tech people should hire a help desk to help themselves.
Helpful app 3/5
Nice helpful app
Nice Scam 1/5
Got their update on my iphone6, then got notifications that my battery needed serviced.
I had one payment left and my $650 iphone6 would paid off, looking forward to a cheaper bill, being paid off. I was told by Apple and AT&T that instead of a $79 battery, they would send me another iphone6, (refurbished I’m sure) and I had to send mine back to them (headache) I had to do a claim, that cost me $112. And now I’m hearing they offer a new battery for $29 and would solve all the issues?? They knew all along what they were doing! I believe you owe me a $83 Credit.
By Bill Newton
I DONT ACCEPT!
Worsted app 1/5
By Big T2014
Ask to enter verification code I enter code and it say lock for 24 hours guess they don’t want it to be used way to go AT&T another app that does work
Worthless and Redundant 1/5
By Vision 20/10
I’m so glad that they took a perfectly well functioning app and turned it into two apps complicating the whole process. Obviously they are unaware of the concept KISS. Now you need to have access to a computer to verify that your contacts are backed up. A $1000.00 for an iPhone and I can’t do that without using a computer.
This company and app is a waste of money. Wouldn’t ever use them. If you have an iPhone use Apple care not asurion.
Nice UI and easy to use 5/5
Nice UI and easy to use
Helped me set up my roku 5/5
By Dizzie fishie
I recently got a roku with my direct tv now service and I used this app to ask a question about my roku and they helped me very quickly. From chatting in the app they were able to call me to tell me how to set it up.
Non-sense which has no purpose 1/5
Removing this useless app that AT&T notified me by txt msg to download.
This app burned 12 gigs of data in 3 weeks without a warning. 1/5
I had no idea this app was using cellular data at an alarming rate. It burned up my monthly usage without notification or warning. Do not use this app. Make sure you turn app data off if this is on your device.
Att apps and service 1/5
By Money Maker 1
Not just the app, I was called by att to get directv with the Sunday NFL Ticket and all there goodies. Again they called me I didn’t call them. Then when they installed the directv. I stayed on the month of September trying to get it right but talking to them ruins your day. It’s one of the companies that will bait and switch you, or whatever they can do to fix things, instead they try to get you more att products, the worst company for service I have dealt with PERIOD.
Doesn't work 1/5
I haven't been able to use the app because I have continuously receive the error message since I downloaded the program. I am about to delete the app and do without it.
Service is temporarily unavailable. We're working quickly to resolve the issue. Please try again later."
Worst App, garbage & useless 1/5
I downloaded this app and thought it could be used to fix my software on my phone, settings, or my services with AT&T. Boy! I was wrong! This app’s main purpose is for you to either chat or call AT&T support (nothing more) and there’s a kicker ... the feature doesn’t work. Today, I tried to get a hold of AT&T using this APP and I couldn’t. No one responds to the chat. I couldn’t call using this APP either. Don’t think this APP is similar to Sprint’s version.
Trouble with App 2/5
By Tx Sally B
I have had the oldest ProTech App. It has consistently given me trouble. I have had at least five different technicians promise that my ProTech would be fixed to back up my contacts, videos and pictures. It still does not work.
The only reason I am giving this App two stars is that the service technicians have attempted to be helpful even if the problem was not resolved.
Can never get the app to install!! 😡 1/5
I have tried several times to download & install the app but unsuccessful. Really frustrated at this point!! Will this ever be resolved??? Keep getting reminders to get new app but it never works! Ugh!!!!
Doesn’t work 1/5
By University City MO
Have called in and have gone to a corporate store. AT&T agents had no idea a replacement app was just launched. No one knows how to fix it. They have no direction from management. Ready. Fire. Aim. How they roll at AT&T. Why am I paying for this?
It’s ok... 4/5
Please please update the mark the spot app... been a year+ since last updated...thanks
Please also make this app accessible to iPad lines... I tried enrolling my iPad in this service but couldn’t because iPads don’t get confirmation text messages, they only can get iMessages
Totally agree with the review I just read. Just make what u have work and stop coming out with more things that r a joke
-10 Stars 1/5
By Albert 1956
Had it downloaded on previous phone and got a new phone and it won’t let me set it up on the new iPhone- keeps saying contact customer service and they have tried but no luck- needs lots of work to make it work
Tried it again- Still Doesn’t Wor🤬🤬
No way am I going to use an AT&T app. I’m sure it is a waste of space. 3/5
Code not sent. locked my account. 1/5
the app didn't send a verification code. then it locked my account for 24 hours!
Don’t Waste Your Time 1/5
Received an email from ATT about how good this app is. Followed the link, downloaded it and waited for a verification code to activate it. Ended up resending the Verification several times to no avail. ATT needs to fix the kinks before they go public. Don’t waste your time downloading this app and taking space on your phone.
By Bobby Morgan
Doesn’t send the code!
Won’t verify 1/5
So I downloaded the App. The first thing it asks is for your phone number to verify. No matter how many times I enter my number, no verification code is sent. Waste of time.
Why are they constantly cancelling apps and services 1/5
How many cancellations are we doing this year? First you sell me all this protection and data backup and then i am told its no more that i have to retrieve it because you cancelled that App. Now we are moving another service to a new app? And its even worse than the other. And a data breach on top of it that you shun any responsibility for. How did Experian get hacked and how did my data that at&t had it. Your poor employees must love dealing with us. Please fix your products instead of selling more new stuff
My one star rating is not for the app. It's for the app's sign-up which after five attempts has yet to text me a verification code. Did anyone at AT&T test this app before releasing it? The answer sure seems to be "NO."
Verification code 1/5
Same thing. App won’t send the verification code. For giggles, i entered my wife’s number and no surprise there, no code. I then entered a few random numbers in there, mostly Texas areas codes some Vegas and California. If you are one of the random people that belongs to one of the numbers I entered and you happen to be reading this comment, please leave the code in the comments below so I can get this stupid app going. Thanks in advance.
What’s the problem???? 1/5
I am trying to set this app up on my husband’s phone....not getting a 5 digit code text to his phone!
Obviously there are some bugs ...FIX THEM!
Couldn’t get to start 1/5
Download went fine. Got to where you enter a verification code and system would not provide the code. Deleted and downloaded app twice again and still couldn’t get a code. Deleted app and will not download again.
Fix the app 1/5
By Mc. ATTACK
This app doesn’t work att all! I can’t even connect!!
I kept receiving notifications to use this app but it says I don’t have a package. Whatever! Useless!
Tried five times... 1/5
By mama dragon
Still couldn’t get my verification code! Still needs some work.
Literally trash 1/5
Keeps crashing. Unable to start a claim.
Missing features 2/5
By An Amazing Highschool Student
1. I think there should be a Spanish version of the app.
2. I wish there was an option to share content cards to Facebook, Twitter, etc.
Can not connect 1/5
If I could, I would give this app negative stars. I worked with a live AT&T tech on the phone while activating my new phone and transferring data. She was amazing! She suggested I download this app and use it for future. This is Day 4 and I am still getting error messages that they are experiencing difficulties. Don’t waste your time. Very sad.
Works great 5/5
By Robin (bird)
Nice clean new look!!!