It’s a good app to use if and when you get to know what you need., it’s pretty easy an Ｆａｓｔｅｓｔ way to find issues and fix them as well, I highly recommend it .,
Pro tec Rep 5/5
By Kanto Mura
Great information. Omar was informative and knowledgeable.
Got my answer very quickly.....just not the answer I had hoped for.....but the problem of the application
Great Service 5/5
It’s like having an expert in my back pocket. Love it💕
Great service. 5/5
Pro tech was great. They walked me through my issue and it was resolved.
The Tech’s were there really quick to help. Great experience.
I Started In 1998 With Verizon And [email protected]
Bought Them I Stayed With [email protected]
Almost 20 Years With [email protected]
What More Do I Need To Write I Am Still With Them. I have Had Offers Of Free Phones Cheaper Rates But Bottom Line I Get Good Service
Even a panicky user helped 5/5
I checked in after days of frustration with a vendor that was resolved by changing key passwords. Which affected how my phone was working. No matter how calming the tech support rep was, I was determined the suggestion would not work. This tech was able to suggest a different way to approach the problem that helped me realize why the original plan was perfect. Good job with no frustration in the end!
Good News!!! 5/5
Always very helpful and clear and easy to follow directions. Probably the best app available for problem solving.
Great support 5/5
I have used this often and each time they provide excellent service. Extremely knowledgeable and fast with their responses! This is worth the money for this Service!
Good job 4/5
Thanks for the help the chat app worked well
ProTech app is the bomb... I love this app 5/5
By DeVine Photography
This is the best thing since chocolate cake! Uber easy... GREAT response time... and NO push this key for this department run around. Direct to instant HELP....
Dont Know the use but ok 3/5
The tech was fast and very knowledgeable. He told me exactly how to fix my phone. Thanks again. When I get my bill I will not second guess why I am paying for this service.
The technical support staff.. 5/5
The lady helped me with my problems,She was very helpful and professional..She showed me how to do things on the phone that I didn’t know how to do.We got cut off (my fault)She called me back.. I was so happy that she called me back because I didn’t want to start all over again with a different person..Alecia is her name and I am really happy that she works for the company that I have my phone service with..
Because I have talked with people from another company that were very unprofessional and they lied to me and when I tried to speak to someone over her it really became ugly.. I left the company and I had been with them for 4 years..Now I am happy that I changed companies..Thank You
App is working fine 4/5
Always helpful 5/5
I’ve had great experiences with this service. The techs are always patient, alway courteous, and always helpful.
I love 5/5
By Veyonce Ramese
Great help 5/5
Responsive and walk you through issues
Blue Banner 1/5
When I open ProTech there is a huge blue banner that obscures anything else and I have never been able to use it. If you have anything to suggest, please let me know. No way I can use it with that big blue banner in the way.
Very helpful 5/5
The representatives have taken the time to answer questions about everything I have asked. They even helped with the issues with software on my computer in conjunction with my phone.
By Gordon's Review
Great App. Thanks, Gordon.
Outstanding Pro tech 5/5
Love this app and service. Fast and professional outstanding support. Very happy with AT&T
Very great service
Tech support 5/5
As a person with limited knowledge of the tech world, whatever interaction I have had, it’s always been positive. Thanks
Great service 5/5
Lots of patience with us non techies
New I phone 6 5/5
Great assistance in transferring data from old I phone 5 to the new IPhone 6 I rec’d
Very COOL 5/5
They answered my questions very quickly and efficiently
Thank you 5/5
I just wanted to thank Esteban for the excellent call today. I called because I was switching over from an old iPhone to the new X-R
He far exceeded my expectations saving my old information to iTunes and getting it transferred to my new phone. Esteban was patient, creative with problem solving and a real asset.
Thank you Esteban!!
Great Service 5/5
By wombat 130
It is absolutely wonderful to be able to go to the source for answers to tech issues.
Keep up the good work.
Phone help 5/5
Helped fixing phone. Would call again
Very helpful 5/5
By DoriAn mommy
I had an issue pairing my headphones with my new iPhone. The tech figured out the secret button combo to pair them and saved me a trip to the store for help. Highly recommend.
Great service 5/5
Everything is OK now and it’s working fine. Technician did very well.
Ever since I downloaded app, I have received numerous follow ups to start and utilize the app to its fullest. I just haven’t had the time, but if it’s anything like it’s customer service, I’m sure it’s fabulous!
Satisfied with my help 5/5
I had a problem with the calendar on my iPhone and my iPads. I didn’t want some of the other holidays which were automatically added during the last couple of updates. I wanted to get rid of them to unclog my calendar and also because I don’t celebrate those holidays and I don’t care to have them on my calendar. But unfortunately Apple has forced them on these calendars. And unfortunately again, there’s nothing I can do about it. But the service was great the individual that helped me was very patient and very very nice.
By sugat momma assitant living
I like talking to the techs but, this protect worked out better! I was on the phone with a ProTech and we got disconnected and he didn’t call back! Sad! Glad my emails are coming in know
Very Helpful!! 5/5
This app is great ! They’ve always been able to help with any question or problem! Though I gave 5 stars AT&T should know that dealing with their insurance company Assurion is a nightmare... so I wish the ProTech app could handle claims!! Assurion was so unprofessional and AT&T techs are extremely professional!!!
Damian in Phoenix 5/5
I just had a great set up spot with Damian. I couldn’t find the screen to rate him so please note I give him a five🌟🌟🌟🌟🌟
The help I need 5/5
This provides the help I need without annoying my kids.
James e. Ivory , III 5/5
Very helpful, friendly, and accessible. Would definitely recommend it for the novice and the well initiated with smart devises.
Happy person 5/5
By Dee and Lucy
Thank you all for your help this evening with my WiFi. Everything is perfect now.
Dee Bender Dee and Lucy
By DJ mmorf
Carmaleta was extremely helpful today without her I would be out of phone service. Thank you!!! Dan Morford 913 702 4152
Great Support 5/5
They are always here to help. Great job guys.
My iPhone wasn’t working. 5/5
By gretta smith
Very helpful, I don’t have to wait forever. They got straight to the point and helped.
I’d be lost without it 5/5
Second time I’ve had to use Pro Tech, such a life saver. With today’s cyber age we rely heavily on our devices. It’s nice to know someone is there to help with the glitches.
By Willie Chandler
Solved the problem. Thanks!!
Great App 3/5
I really like to use this app when contacting customer service. However, the last two times they directed me back to their customer service calling station. They should be able hopefully in the future to resolve all issues through this app if they are offering it to the client as an alternative. That’s why I gave it a three out of 5 stars.
Excellent Service!! 5/5
In this world of technological interfaces it is so satisfying that I can reach a live person that I can understand to help me. The two minute call saved me hours of redirecting web links that ultimately frustrate me enough to give up.
I’ll continue to pay for this extra protection plan for all my devices because of the service that Elizabeth provided me today.
I feel safer and confident knowing that help is a phone call away.