No problems now 5/5
By The Great Whitey
I know AT&T isn’t the least expensive option, but outstanding customer service is practically priceless.
Great support 5/5
This is a great way to get help
Pro Tec Fantastic service 5/5
By CHAUI CHI
I have an iPhone X and I won’t going to details but it wasn’t working. Protech sent me out a new phone but advised me to plug my old phone in anyway. I plug the old phone in and it worked so I sent the new one back. Two days later my iPhone X got real hot and was stuck in one screen and I could not turn it off or do anything. Protec assisted me in the phone and it finally did work. However, Even though they did not see the original new phone back in the office yet, they sent me a new phone. This is to replace my phone which they say may be damaged since overheated. I was only charged the deductible one time. I praise the staff at Protech for their excellent customer service and assistance. Two days before all this happened I was going to take my insurance off my phones, Watches, ipad mini and iPad Pro. I will never take off the insurance on these items. Thank you pro staff again for the wonderful customer service you provide.
My watch. By Tyler in Sherman. 5/5
By Skitzzer 420
Took 2.5 hours today to straighten out my messed up issue. Admittedly some tech guy somewhere fixed the issue but Tyler at the corporate store in Sherman Tx kept the ball rolling and was enjoyable to talk to. I’m sorry but avoid the Gainesville Tx store as I was initially sold the whole hog there with the DirectTV scam.
Internet Issue 5/5
Bruce was very helpful. Had good follow up!
Pro tech support. 5/5
Quick to respond, usually resolves issues and/or questions fast
IPhone transition help was excellent! 5/5
Fast, easy and thorough! What more could you want!?
So awesome!! 5/5
Everyone is friendly and professional. Really necessary after switching from an android to an iPhone. This app made the transition painless!!
Great app 5/5
Great app. Friendly and helpful staff. They always try to do what they can. Only complaint is the wireless and home internet is slow.
Great app 5/5
This app is awesome it is very easy to use and it is fast.
Quick response and help as needed 5/5
My representative was quick to help and stayed with me all day until I followed up in whether my phone was working properly. For people like me that are not gurus this is a great service because my job keeps me busy and I don’t have time to call or go into a store. This is at the tip of my fingers and so convenient.
Great service 4/5
Very effective love this app it’s very convenient
Love it! 5/5
I love not having to wait on the phone and being transferred to multiple people to resolve an issue. It’s so great to have them work through your issue with you and stay connected until it’s resolved.
The are always there for me promptly 5/5
Any questions, confusion or problems I have about my phone are always promptly answered by a tech assigned to me. It seems like they know everything and are always able to answer my questions and help me out. I also appreciate their patience and respect and General kindness. I will highly recommend them.
Excellent App 5/5
Easy to use app and the techs are patient and knowledgeable in providing support. Great service.
Super easy 5/5
I’m so glad I got it. Now when I need help it’s just a few clicks away
Resolved quickly 5/5
The tech gave me three easy ways to transfer my android photos to my new iPhone! No one at the store could, but Nigel rocks!!!
By yosemine sam
Got no problem with phone now good bye
Resolved new phone issues immediately! 5/5
Resolved new phone issues immediately!
DK saves the day! 5/5
Awesome support. I wasn’t getting access to LTE so was completely offline when not on Wi-Fi. Technician DK worked with me in a couple of solutions and then ultimately recommended I do a network reset. He gave me specific easy-to-follow instructions for how to do it and voilá, my LTE connection was reestablished. Saved the day.
Great help 5/5
EXCELLENT HELP... appreciate the help so much... Linda and Don McKay
The app is very helpful! 5/5
This app is so convenient to help me get answers when I don’t have the time to go to the actual store!! Definitely will use again when I need answers!!
So. Many. Questions. 5/5
By So. Many. Questions.
It’s so good to be able to have a question answered quickly without having to try to google an answer (most of those were answered by people waaayyyy more tech savvy than me and thus weren’t always broken down so I could understand.) Or, I sent a text to my nephew who worked at the Apple store while in college, and I just hated to bother him. This app is amazing; Thank You!
Hmmm, could I also use this app for questions about my Mac desktop?
FAKE POSITIVE REVIEWS 1/5
By Pepper Jack King
There are reviews here that are obviously written by AT&T employees. One reviewer named DR DGK said he hasnt used the app long but he highly recommends it. What a lie. Another reviewer named Naduray said he loves the app. Obviously, an AT&T employee.
UPDATE - July 6, 2019
Nothing has changed. They’re still a farce. None of their agents have ever truly helped me. Plus, their random popups are annoying.
High Five 5/5
Pro Tech has always been there. It’s easy, no hassles and keeps the phone up and running. Fed five stars.
ProTech is ‘the bomb’! Awesome help 5/5
Haven’t used the app a whole bunch yet but from what I’ve seen so far, I think it’s just fabulous. So much info at your fingertips!
❤️ this app 5/5
I’m new to the smartphone genre and the techs are always patient & easy to work with 👍👍
Weak Service 5/5
Unfortunately getting service in quite a few places is weak.,always dropping calls or having to resend me a signal at least once a month. You need to find out what Verizon is doing because you get service EVERYWHERE with them. Sorry to say. Maybe build more towers? Something needs to change . We figured going with AT&T would be a no brainer since you’ve been around for decades. Not the case your rated #3 you need to get to # 1. Lets see what you can do. Thanks and you asked.
Enjoy this service 5/5
Very efficient, responsive and friendly. Thank you!
Spam help 5/5
By Rainbow p
This app is awesome is so helpfulgetting on my phone it really Has been a life saver
Awesome app 5/5
By Nosy body
I love using this app it’s a amazing app to use
Horrible service 1/5
I’ve been with att for 15+ years I have 2 iPads and 4 phones in service else last year my phone broke iPhone 6 so I paid 100 insurance and they sent me a new phone but the phone they sent me was defected and had no volume so I bought earbuds then something else went wrong and I needed a new one they charged me 150 and sent me a new phone two months later I phone 6 would not hold a charge so they said it was under warranty and sent me a new phone three months later (today) this phone does not work Bluetooth and WiFi do not work so they tell me I’m lucky because although it is not under warranty I still have insurance and all I have to do is pay . Not to mention all the time spent on the phone with these agents every couple months I looking for o new provider
AT&T does not deserve my business and by the way I’m also going to change my internet service and cable
Att tech 5/5
Very good 5/5
I love this app it helps me answer everything and there is an associate always there to talk to!
Great help for those disabled :confused: unsure 5/5
I have Multiple Sclerosis and need more time to process and remember . I am so relieved and comforted with having this help always available. Thank you for the kindness from strangers . I hope it always returns when you need it most .
Pro Tec 5/5
It helps screen out unwanted marketers!
By another busy mom 2019
Great service esp when trying to multitask & can’t have my ear on phone constantly
Great help and assistance resolved issues for me very good service high recommend
Like it 5/5
By D chumley
This app is so cool you can talk to a rep right away and they answer all of your questions.
I give this all 5 stars 😍😍😍
Great service😊 5/5
By cleopatra braveheart
I am amazed by the knowledge of your support people. They did a great job and answered my questions immediately with out transferring me !
AT&T ProTech 5/5
By Analiz S.
Wonderful! I placed a claim because my phone kept saying ‘Searching’ in the top left corner and I could only use the cell phone under WiFi. I placed the claim at about 10pm, I woke up at 6:30am the next day and the problem was fixed.
No email. 5/5
Dana walked me through all this mess with ease! Very professional and helpful!! Thanks to all of you!!!
At&T pro tech app 5/5
By Ms. Meka79
This app is amazing. You can do everything right from the app, and don’t have to wait to speck to anyone.
Great customer service and fast service
Helpful and easy 5/5
I just got a new XR and due to the differences from my previous phone, I found this app extremely helpful. Everyone who I’ve “chatted” with has gone out of their way to help and ensure I get the best experiences. They make me feel imprtant and my questions equally so. I never feel like I’m intruding or wasting their time.
By Richard danford
The representative that helped me on the phone was very patient, and made sure that I understood everything I needed to know. He even went a step further and schedule a callback for some issues I had at the time. So, from my end there was 100% satisfaction.
AT&T ProTech 5/5
By Crafty galore
AT&T ProTech app 5/5
Very easy to use! I’ve always had great customer service