AT&T ProTech

AT&T ProTech

  • Category: Business
  • Release Date:
  • Current Version: 2.4.0
  • Adult Rating: 4+
  • Developer: AT&T Services, Inc.
  • Compatibility: Android
4.74556
4.74556
4,107 Ratings
$ 0

AT&T ProTech App

Help and support for your technology is just a tap away! AT&T ProTech provides premium benefits with your enrollment in AT&T Protect Advantage. * With the AT&T ProTech app, you will enjoy virtually unlimited access to our team of trained support experts. We can help you set up a new phone, get connected to your Wi-Fi, Bluetooth, apps, speakers, smart devices, car, and so much more. The answers to your biggest tech questions are right in your pocket. It only takes one click to call or chat with an expert today! Plus, you can free up your device's memory with easy access to AT&T Photo Storage! We’ll help you seamlessly and securely back up your device's photos and videos. To give you the best help possible, a ProTech support expert may ask to view your screen. Depending on your device, we may need to request administrator access to provide remote support. This access will only happen with your permission and will be disabled when the remote session ends. For continuous improvement of the ProTech app, real-time user analytics and crash reports may be collected. Reach out to a ProTech expert today. We’re here to help! * AT&T Protect Advantage subscription not required for limited ProTech benefits. Learn more at att.com/protech.

AT&T ProTech app screenshots

AT&T ProTech app reviews

  • Pro tec Review 5/5

    By coily goily
    Pro tec is absolutely awesome. I love it. It is the best thing that has happened to me. I have learned so much about my IPhone, and am enjoying navigating all the options it has to offer. I am thrilled to be able to call Pro tec and they can walk me through what ever problem I am having. Thank you.
  • Retired Trucker 4/5

    By Old dude 420
    I was a Verizon customer until after I retired. I sure could have used this service back then. I would not have been disturbed while driving by B.S. calls. But I still like having it now, my phone rarely rings except for legitimate and personal calls. “SCAM” has apparently become the way of life for the lazy!!!!
  • It was challenging 5/5

    By Nicknames arent easy
    Love the folks at AT&T, great professionalism and smooth service for the most part. My first experience using the Assurion coverage was not at all a good one, although it was an unusual circumstance. IPhone 11, structurally the thing is just a slim chunk of glass. Mine fell into a concrete slab and shattered the back- - the screen was cracked as well... but it was still a functional device so they wouldn’t replace or repair the thing. I paid a cell repair shop to install a new screen when it finally gave up the ghost so there’s another 200$ spent. The poor thing was kept together for MONTHS before it finally lost too many pieces to function at all, just before a completed backup no less. Finally, since the phone wasn’t usable anymore I got a replacement sent to me for the surcharge of 200$. I pray the ProTech is a more substantial alternative.
  • Excellent 5/5

    By koolkim26
    The gentleman who helped my husband was amazing ! Very knowledgeable and patient !!! I was so impressed with him !!!
  • Review 5/5

    By Baby Mia
    I love this support app
  • Favoritable 4/5

    By Dada/Mrs. Sum'aku H. Ali
    Salaam I actually new how to really knew how too use it better I would give Pro Tech the highest score. But I’m but I’m learning as I have time to do! So right now it one of The Holy Months for Muslims Ramad- and. Thank you allowing me for the opportunity. 🙏🏿🕋. Dada/Mrs. Sum’aku H. Ali
  • AT&T 5/5

    By Tncj1990
    Great app! Awesome. Would tell anyone who had AT&T to make sure they get this. Thanks for making such a great app!!!!
  • ProTech offers great service and their answers are easy to follow 5/5

    By Dabsntn
    Try them out no matter what issue you have with iPad, iPhone and much more.
  • Ms AL 5/5

    By Shorty L.
    Love having Tekemarketer calls & Spam Risk shown on my iPhone. It is great not having to answer them since Pro Tech sends me a note. No waste of time listening to them!! Fantastic!!!! I love AT&T & thanks for Pro Tech!!!
  • Great to have pro tech, just a click away! 5/5

    By Gma Nonny
    My daughter gifted me this phone. With them not close to help me, I now have this great team to help me out! So patient and always respectful. I did not grow up with this technology and my grandkids can run circles around me when it comes to all of this. Thank you AT&T Pro-Tech. You have saved me!!
  • I phone 8 plus 5/5

    By cristyarcangel
    Great support
  • Great protection package 5/5

    By Berrypair
    I love the detailed info that’s clarifies coverage options. Att has outdone themselves
  • Good Job 5/5

    By madella62
    Good work
  • What a joke 1/5

    By Saeulf
    8 people put me on hold none of them finished the claim all for a battery replacement this stay at home isn’t working for them everytime they place you on hold someone else picks up and starts over. No joke this was a 2 and a half hour nightmare I finally hung up!!
  • Pro Tech 5/5

    By kenny503
    All I can say it’s excellent.
  • Frustrating 1/5

    By mamalobo5
    I’ve been trying to figure out how to fix my phone, and trying to message for some help but it keeps saying not available. It’s starting to get really frustrating. I’d call but that is what is not working on my phone.
  • Wendy 5/5

    By LadyHardHat1019
    My tech was excellent in all this craziness w this pandemic having not only this service but excellent service is amazing
  • Al 1/5

    By Kofa of PA
    Customer service was horrible needed battery replaced in iPhone took way to many calls and extremely long hold times, they kept transferring me until I finally lost it and demanded to talk to a supervisor, entire event took 2 or 3 days
  • Zoskie 4/5

    By Zoskie Zoskie
    Zoskie
  • Good but expensive 5/5

    By Diana Anglada
    Nothing comes for free. It is a Good but it comes with a price. Should be free.
  • New to ProTech 5/5

    By zyxSamcba
    Just got ProTech app so I am a newbie. Had my iPhone for five years but I am not very adventurous. ProTech tip are changing that. Thank you ProTech.
  • Awesome !! 5/5

    By BeyaRod2018
    Awesome !!! For Real !!!:)
  • Super Hero Technicians 5/5

    By Maurison Thomas
    Always my go to support team. Trust me! They were able to reset a two-form verification gmail account, where the customer no longer had the device that she setup the account under. Great job.
  • Review 5/5

    By kktKathy
    Superior assistance!
  • Live Support Rules 5/5

    By KathyWithaK_
    I prefer chat though getting a live person to walk me through an issue is a big deal! Thank You for having the option and having people on the other end of the phone with patience patience patience. Just had a great experience and it’s made my week. Thank you!
  • Great service 5/5

    By titan775
    Always there to help and so far you can always count on them to fix the problem
  • Technical support 5/5

    By luvk3
    I had a problem that I could not conquer on my own thru googling for information and many attempts to repair it.On February 19,2020, a very knowledgeable,patient and kind lady named “Dana” took me thru many steps to make sure my IPhone was working properly.I give her 5STARS! She obviously loves her job and I’m sure other customers, coworkers and supervisors are appreciative for her dedication and skills! PROTECH APP is great! Thankyou!
  • Nice but not necessary 5/5

    By Cleopatra Amore
    It is a great feature who aren’t tech savvy and you do learn new things. But it’s not necessary.. you can just YouTube your problems and go about solving like that
  • Great app 5/5

    By Frdstgbjug
    Always provides clear, easy to understand answers to any question I’ve ever asked. Simple, intuitive, well designed app.
  • Poor service 1/5

    By Bch girl
    Called me at appointed time with a robo call. Was on hold to music for 25 minutes and no one came to the phone. Very disappointed.
  • The Best 5/5

    By Blondeemom
    Pro Tech is truly the best App to prevent those annoying callers. Highly recommend it.
  • RuthAnn Porter 5/5

    By RuthAnn Porter
    I still have issues with my phone. How long will ProTech be with me? RuthAnn Porter
  • Who knew??? 5/5

    By 156mew
    A great service that I was totally unaware of. Too bad all customer service can’t at least put forth this type of effort. Good job ProTech.
  • ProTech experience 5/5

    By razorbacks4me
    Me Mars McGee was the best experience I’ve ever had with AT&T. He answered all my concerns with professional & knowledgeable enthusiasm. He is the epitome of what customer service should be!! Thanks so much Mr McGee. You will be my go to guy if I ever have issues with my phone.
  • Program Director-Day Program for the Developmentally Disabled. 5/5

    By DlCorpuz
    Eli from att protect was excellent ,user friendly and an expert . I am 71 years old school director and he save my day by helping me unfreeze my phone . Thank you !!!!
  • Awesome and timeless efficient 5/5

    By vlwilkins
    Awesome
  • Yes 5/5

    By VQZGQXSPGJLEXaDU
    Greatest
  • Excellent service 5/5

    By Hubbydaddy
    I am pleased with the ease of using the application. The customer service technicians have been polite and patient. I have truly enjoyed the services they have provided.
  • I didn’t try yet 4/5

    By henry E paez
    I didn’t try yet, will you please send me information about all you do and how to do it Thanks Henry
  • Connection and app problems with iPhone XS 4/5

    By lizzardt55
    Thanks to Jasmine and Jesus for trying to help a out of date, burned out technology person. The phone itself is complex and could run a lot easier for old folks! We will get this thing running right!
  • Interesting articles but... 1/5

    By UMAppleMan
    Since Asurion took over control of AT&T’s apps, they don’t work. I cannot even create a login or use my known credentials to use the PhotoStorage app. Cannot chat with a tech as the ProTech app has not worked right for the last few months. Am going to unsubscribe from the ProTech service because Asurion has broken everything that used to work. Providing this review might finally get their attention.
  • Does not work 1/5

    By Aleeya2782
    I have the protection plan which was verified by att support but no one can get the att ProTech to recognize that I have the protect plan. The app continuously states there is a service issue. Been like this since October 2019. I am still waiting for their protech support to call me back.
  • Photo support 5/5

    By addes'
    Kyle was the best!!! Worked with me for hours and finally resolved my numerous issues!!!!!
  • What Good is It 5/5

    By ATwasteoftime
    Have no idea how this app works or what it is supposed to do. Forget loading it. A waste of time.
  • Service 5/5

    By Great Dane215
    Service is to the point and the customer service is wonderful and very helpful
  • Terence Zevin Latson 5/5

    By zevin latson
    Love it
  • App doesn’t work 1/5

    By jnicks5
    I couldn’t even get the app to send me a verification code. After talking to representatives for an hour, they said I had to use and download the app. I downloaded the app and followed the instructions but I couldn’t get any further because I never received a text verification code. My text messages are working fine as I have been receiving other texts, even ones that weren’t iMessages.
  • Stop Communism! 4/5

    By tweker
    Review anything that’s not Liberal, Hate Communism, saw first hand in East Germany how Russia and China stop you from being free !
  • Survey 5/5

    By 671Islandee
    I’m enjoying my new phone, just trying to figure stuff out but all I can is your the help tnks

AT&T ProTech app comments


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