So much better than sitting on hold only to get a CSR that cant speak English!!! Thank you ATT!!!
Customer Service was excellent 5/5
I have been using cell phones for a few years and the service technician part was very bad, until now. The text chats helped me out with my replacement phone(s), after a few attempts to connect, I was able to enjoy this phone and the app. I’m going to recommend it to all my friends within the service. Thank you so much.
The best phone app 5/5
Works wonderful with did slap your mama type of respect thank you so much
I’m very glad for ATT Tech Support!
I think it’s the best to have I had an issue with something on my phone and I got results with in 15 mins before I called apple and said they would call me back in 24-48 business hours and the ProTech helped me within 15 mins and I recommend it to anyone that doesn’t have to get it on your phone but you need the insurance on it in order to get the mpp
By pirate 71
Chatted with a rep about battery percentage. Very helpful.
Much better than customer service help 5/5
He knew just what to do!!
Very helpful 5/5
Have to learn more but very helpful so far
Insurance question 5/5
I had a question about what is covered on the insurance and the pro tech was very helpful.
Fun app love it.
Excellent service and responses 5/5
By HNC BASHERT
Needed help with something since this is my first iPhone and I wasn’t accustomed to everything just yet. Victoria was very helpful and polite. I need more help but didn’t have time to ask today. I told her I would check back when time allowed. She said anytime you have questions just send a message. I will use this feature again in future without any doubts. Thank you. HNC
Love this app! It has helped a lot
By Minis game
Chat system seems to work well. Hopefully call back will resolve other issues
No Sim 5/5
By Grandma from California
Great app 5/5
AT&T ProTech is awesome, Thank You!!
AT&T Directv Now 1/5
By att ticked
I’ve had AT&T for gosh knows how many years & Directv Now for about 3 years. I have never been so frustrated and disappointed in a company in my life. AT&T sells an idealistic TV plan with little to no way to contact them about anything. I spent my time this evening trying to connect with someone to get my SUPPER steaming TV service working only to be told that I would be called back in 30 minutes and after patiently waiting over an hour I try to contact them again. Surprise surprise they were closed for the night. I’m still without TV and satisfaction. I’ll be looking around for another provider of each service as soon as I can find someone to talk to.
With the app and chat I received help more quickly and easily than ever before from any customer support!
Telephone usage 5/5
By mister rawegg
As a retired adult who worked in a branch of communication for most of my work years I find the need to communicate arcane interests and this chat room provided by ATT pro tech solves most of my issues. Kudus to you folk. Mister RawEgg
Excellent Service 5/5
Excellent technician who explained everything I needed to do to solve my problem. This app is terrific and so easy to use.
Worst service ever. 1/5
I lost my I pad. And file a claim. The day I file claim I start to communicate with them every day 30 to 45 minit. To get the update. I did two weeks still I don’t get my I pad. At&t should find other agents to deal with insurance.
Great app 5/5
By Not to technical
My first time using the I was not to sure how this works after I submitted my questions the tec jumped right in and was a great help I gave this app 5 stars good job.
Yay support team
They are really helpful and super patient
First att app I will keep on my phone 5/5
Best support I have ever had
Love it 5/5
Can’t get enough of it
Very helpful 5/5
The use of this app is so easy and I find it better than calling the actual 800 customer service phone number and having to wait a long time for my call to be answered by an associate! All of the techs who have answers my chat have been professional, courteous and do their best to answer my questions in a clear easy to understand manner.
It’s been very helpful 5/5
I have had a cracked screen and been locked out of my email. They had easy set up to schedule an expert to come to you to fix your phone and worked with me while I was at work to assist with getting back into my emails.
No calling and waiting on hold for the next agent. They chat with you and stay with you until the issue is resolved. Can’t get much better than that!
This app is perfect for those who just need quick solutions to issues. The responses are quick and you can do it without having to wait on hold and having to go through the whole process of verifying account info when all you need is a simple solution.
Not helpful 1/5
So I ask the pro tech person how to get to Sire without the home button on my iPhone 10 and he said just push down in that general area lol
Hallelujah! AT&T just nailed customer service!!! 5/5
I wasn’t entirely certain about having to pay for yet another service that I wasn’t going to use...
I have never been more excited and overjoyed to be wrong! I’ve used this service three times now and it has more than paid for itself in time savings and knowledge gained (it’s a little more hands on than over the phone)
Everyone has been super knowledgeable, super helpful, super nice, and just plain SUPER!!! No hard to understand accents,(I apologize-no offense but some reps are hard to understand over the phone) no ridiculous wait times on hold, no dropped calls. I ABSOLUTELY LOVE THIS SERVICE /APP combo. 5 stars! Two thumbs up! Hip hip hooray! Thank you
First time user 5/5
By six horses
Like that I can ask any number of questions at one time.
Great assistance 5/5
Very helpful and quick response
Great customer service 5/5
I went into an att retail store to change my information from my broken phone to my new on. The person who swapped my SIM card for me told me there was nothing he could do to erase my personal information since the phone would not come on. I was not comfortable with sending my old phone back so I decided to use my pro tech app. I chatted with Jodi and was walked through what was very simple and he/she stayed on the line while I erased it. Very pleasant and very helpful.
Helpful app 5/5
Nice helpful app
Great Job 5/5
I love it so much it helps me through a lot in my day so the people of work for AT&T are going an amazing job thank you
New User 5/5
So far so good - support is above excellent!
Chat on demand 5/5
By RJ 1999
I love this Protech app and the chat on demand feature. Very convenient and fast!
Outstanding individual! Tech was an unbelievable rep! Tech walked me step by step and also introduced me to the
AT&T ProTech site and assisted me with loading the ProTech app AND explained it to me........Give this guy a raise then give him a promotion.
Great service 5/5
Techs are knowledgeable, fast and friendly. Could not be happier
Great app! 5/5
Fast respond from representative.
One of the best ideas AT&T call came up with
ProTech App is amazing. 5/5
Had some issues with the Photo Storage app and I used the ProTech and it was solved very quickly by Brandon!
This app doesn’t work 1/5
I’ve tried setting up this app for a month and it doesn’t work. Same error message all the time.
Non-sense which has no purpose 1/5
Removing this useless app that AT&T notified me by txt msg to download.
Does not recognize my subscription.
FAKE POSITIVE REVIEWS 1/5
By Pepper Jack King
There are reviews here that are obviously written by AT&T employees. One reviewer named DR DGK said he hasnt used the app long but he highly recommends it. What a lie. Another reviewer named Naduray said he loves the app. Obviously, an AT&T employee.
Love it 5/5
Faster, better than waiting hours on the phone.