By Sacto Kathy
I am new to this service, fine so far!
Love Love this app!! So helpful!
Abdur Rahman 5/5
By Rock Deals
These guys are awesome!
Fast and Informed 5/5
I need help after a spam call so I started a chat in this app. After a few minutes someone came online with me, was polite and helpful. I even popped over to another app for a minute with no problem getting right back. Very easy & helpful.
The Best👍🏼 5/5
By Flying high 53
I downloaded ios12 an couldn't use my phone after that so borrowed my friends phone an spoke to Gilbert what a brain😃he not only fixed the problem but also advised me to things I never knew... about my iphone7plus.. Thanx Gibert keep up ur good job🙂☮️.
Even a panicky user helped 5/5
I checked in after days of frustration with a vendor that was resolved by changing key passwords. Which affected how my phone was working. No matter how calming the tech support rep was, I was determined the suggestion would not work. This tech was able to suggest a different way to approach the problem that helped me realize why the original plan was perfect. Good job with no frustration in the end!
Questions on phones 4/5
Spoke with Bruce and very helpful and patience.. and set up call to get WiFi working..
Very quick response 5/5
Just completed the chat with a tech rep… Very helpful and all my questions were answered… So far I’m please with this service.
Great Service 5/5
By Ole Doc Thumper
Was having a really bad day. My phone was destroyed and had to be replaced with a different model and you fine folks helped greatly with getting me all set up again. Awesome service which is not that common anymore. Keep up the great work!!!!
A Must Have! 5/5
Even if you’re not great with mobile phones, your experience with ProTech and the app is a must have! My concern was resolved, and I learned something new about a phone I’ve had for years!
Nice helpful app 5/5
Nice app to get your tech queries resolved
My new purchase 5/5
I bought my first Apple iPhone recently and I was totally stressed on how I was going to set up everything. I sat in the AT&T store for two hours and came home still not knowing everything. Once I found out about Protech my life changed! I love everything about the Apple phone now and will have no other product!
Handled my problem!! Thanks! 5/5
Fast and easy way to get solutions to issues
SUPER HELPFUL 5/5
By Jared Marquez
First time using it and already super relaxed after Alex helped me solve an issue with the directv app. So stress relieving after stressing with a sucky app hehe!
Rebecca was great. 5/5
By Rÿáñ Túçk
Unfortunately the myATT app is no longer compatible with iOS9. Not her fault, though it seems she couldn't get rid of me quickly enough.
Wouldn’t be without it! 5/5
I am older but I do use a smart phone. I am not tech-savvy and what seems instinctive to my children is totally foreign to me. I probably use Pro-Tech 3-5 times a year when I need help figuring how to do something. They are patient, knowledgeable and always helpful. They helped me when I couldn’t get data while out of the US. They helped me get photos from my phone to the computer. They helped me when the phone wouldn’t ring. I cannot say enough kind words about them.
Great service 5/5
By Burrberry Kid
No complains A+ service
Excellent app! 5/5
I really appreciate your help. I needed urgently for an important call. Your help was awesome.
Great service 5/5
i was promptly accommodated, great! hats off to nick and bre
Great app, I love it.
Wonderful help 5/5
Even thou I had the wrong department to get an answer to my question they were friendly and gave me the information I needed. Thank you so much.
AT&T Pro Tech - great service 5/5
By sand in shoes
Was having an issue and in 5 min the problem was solved! Must remember to contact them immediately instead of trying to fix it myself
Michael Radford 5/5
Super service people and great service .
By Lollie B
This was a real neat experience especially for a Great Grandma , so enjoyed all the helpful info that was given to me by Ferragi!!keep up the great work!! Was so patient with me as I am only a 1 finger text person, cannot go like the 2 hand texting!!
PRO-TECH, this review is for the TEAM! 5/5
I’ve been a loyal client of AT&T for over a decade and in the beginning my relationship w AT&T was like any relationship, it was based on nurturing a good foundation of Trust and Partnership. Somewhere along the way that happened and everything was great and then it changed, severely, things went downhill, quickly, but since the inception of PRO-TECH, I couldn’t be happier, though it’s all part of AT&T, the way the agents from PRO-TECH treat their clients have been superior, even if my calls (emphasis on calls) the agents here are stellar, professional and more empathetic than any other departments with AT&T. During my recent ordeal an agent Delila promised to call me to check in, and even though my calls didn’t have anything to do with tech issues, she called me twice and left messages just to check in to see how I was doing w my issues and if there was anything her department can do. That is customer CARE, my EXPERIENCE w PRO-TEXH has been nothing but positive, if not for PRO-TECH I would’ve already been gone, THANK YOU to this amazing CORE group of amazing agents. PRO-TECH, the rest of AT&T agents can take lessons, keep up the amazing job you do, even if the call have nothing to do w tech, you were there for me, listening and being empathetic is key to great customer care! KUDOS!
The texting a tech is a really nice feature. Great job!
Must get this app 5/5
This is the BEST APP EVER!!!!!!...my job takes me to different cities around where I live and whenever my phone starts to act up especially the email I go straight to the ProTech app and they immediately help me find the problem/s and fix it ASAP
Love this app when activating new phones
Patient coach 5/5
I needed to deal with the photosissue. Done!!!!
Amazing app 5/5
Great service it a perfect app
Love it 5/5
By Shay DI
Let be the app i was able to get tech support without leaving my homE and they even scheduled a follow up call with me to make sure everything checked out well
ProTech is so convenient and helpful, I love that they are a text away. They resolve any issues I may have with my phone or service, so glad I have this app and service.
Great App 5/5
Love the help on get from ProTech!
By half foot
Great job helping with internet problem. He stayed with me explaining each step of the way.
Amazing clear help! 5/5
By DR DGK
I haven't use pro tech too long, but I'd highly recommend it to everyone. I respect their time and hope others do too.
Great service 3/5
Cheri helped me make some changes and she made some too and she looked at other settings
I really wasn’t aware of that I had this type of service available to me until I got mad one day and said I
Today’s phone support 5/5
Technician is very helpful and knew exactly how to help me. I am impressed. Thank you.
Tech Support 5/5
This app is awesome! Dnt hv to be on hold, tlk to some automotive machine, get disconnected, bounced around from depts., etc.
I’ll compare it to like back when a “live person” would answer their phones when you’d call businesses.
The app is a close second 🤣
AT&T Pro Tech 5/5
By blackbeards roost
I have had a number of problems in the past that I didn’t know how to fix them I contact you guys and I have always had my problems fix and the tech have all been so kind . I am glad that I have a place to go that is so helpful to me Thank You so much .
So Convenient! 5/5
By Makayla Roach
I think this app is really great because you don’t have to listen to the automated voice trying to direct you to the right department. And you are not put on long holds. I use the chat a lot and it’s so easy to send them a quick question about something. It really comes in handy if you are at work or something and not in the position to talk on the phone, you can just start a chat and get immediate feedback.
The tech was very helpful.
Att tech support rocks. 5/5
By Kool Kat Studios
Had a few issues and tech support helped me get my phone back up and working.
By Kneading Nana
Very easy and convenient. Techs are top notch
Trouble with Apple ID 4/5
Handled the problem quick and made it simple follow.
Response time 5/5
I am really pleased to the immediate response time and very quick assistance with a technical problem... resolved in a few minutes.
Very helpful 5/5
I had trouble setting up my voicemail and they responded right away and were very helpful he was also really nice
Excellent help 5/5
Lindsey who I spoke with was absolutely stunning in solving my phone issues, she simplified everything and streamlined the process to make it simple and quick in the stressful time.
By Ed M2