Very cool tech 5/5
I like how I can share my screen with ProTech agents in my iPhone. Helps to show them what I need help with. They cannot take control of my phone which is good to know. The tech chat was super fast and easy to use. I also didn’t know that I could download the photo backup app they have. Another nice touch.
Setting up my new phone 5/5
We worked with Kasandra, Logan, Kenya, Maurice and Ward and enjoyed great service and education. I will have great confidence going forward that I will enjoy great help and support. 🤓
Have been dropped twice during a session 1/5
By Central Texas Sports Fan
Don’t waste your time, worthless.
Poor service 2/5
Did not respond to my online question. Also the tech support phone number you provide is not tech support. After much waiting each time and the same series of questions each time. I was rerouted 4 times and finally got a foreigner that was hard to understand and that person tired me out running back and forth doing the same testing over and over. Finally they decided I needed a repair man. He was great. Fixed the problem right away and checked all of the equipment to make sure it was working properly.
Update took twenty minutes to transfer over a 50 meg connection.
Chat works again, but photo access prompt is a bit suspicious 4/5
By Ted E. Bear
So the chat function which was one of the bigger reasons I pay for this feature is now working again, so that’s good.
But the first thing the app does when you launch it is ask for access to your photos, to be able to check on how much storage is being used apparently??
I’m not sure I’m too convinced by that (or even if it was true somehow, how it got approved for the App Store) but the app seems to work fine even if you deny this access.
Easy to use 5/5
This is soooo much easier than calling. I’ve used it a couple of times and have had my questions answered quickly. Some things require a call but for a quick answer this is the way to go.
Pretty useless 1/5
Have contacted them about several issues. They can’t seem to ever be able to help me with anything other than to refer me to AT&T or Apple customer service. This service is a rip off.
Claim form 5/5
I was helped to understand details of how to claim. Thank you.
Reviews have to be fake 1/5
Get error codes no internet. Can’t setup . Errors no support.
Pro Tech Rocks 5/5
Always receive great service and concerns resolved quickly
Protech app review 5/5
very helpful and efficient !
Jessica, it took a while to locate where I put my app. Thank you so much for your patience and have a good day
By Boss Diva from NJ
It is awesome the people that come and talk to you are a big help they are wonderful and always on time
My name is Gayle Murigu. I am 63 years old and not that up on technology are use Protech all the time and they have helped me and they have taught me so much, they have always been so patient with me when half the time I couldn’t even see what they were talking about because the little abs are so small and my fingers just couldn’t get them to tap for some reason I have done a lot of work with, Believe me I have done a lot you can’t imagine how many times I’ve had to call ProTech and they’ve helped me every time! I depend on them to help me because my own children don’t have the time to help me. I Call them every day for months because my phone was dysfunctional and they kept trying to help me over and over and over again they finally sent me to Apple Apple couldn’t help me and I had to fight with them for a new phone and finally I had to put my foot downAnd get a little nasty with them but I did get my new phone!
Shannon Dolander 5/5
By Shannon Dolander
Apple Watch 5/5
Excellent customer service with pairing my Apple Watch to my new iPhone XR.
Protect Support 5/5
I love this app. Easier than waiting forever to get someone on the phone
Top notch customer service. 5/5
I was just looking into getting a replacement phone because my phone wouldn’t stay connected to WiFi. I have called ATT tech support before with no resolve. I stumbled upon this app ( didn’t know it was apart of what I was already paying for). Reached out and the rep immediately fixed my problem. It’s been 6mths at least maybe more I’ve been dealing with this issue and using all my data. Throughout the whole morning the rep was always there and even updated when he would be away. This is an amazing service. Hands down!! Keep up the excellent customer service.
They where really friendly 5/5
Very friendly service and happy to help very professional with you in mind I had a very wired problem with my service not running like it should but they seem to fix it
It’s a great app with a lot of benefits it’s a must have.
On the phone experience 5/5
By Alyson PA
I just talked to Melissa on the phone and she was very helpful and direct so it made my experience easy and quick
Love pro tech 5/5
By Ginette 65
I have never had to use this app without getting an answer immediately! Am 65 and not especially tech savvy and have just started with iPhone two years ago and they have solved every question I have ever had , and guess what , never put on hold and never have to be transferred to someone else !! I have been an AT&T customer for at least forty five years and would never try anything else because this app is AWESOME !!
Great support 5/5
Very knowledge and professional.
Helpful Information 5/5
I check the app regularly to learn new tips some of which have helped me save money, storage space and battery charge... not to mention tips on cyber security.
Problem solved 5/5
Brian helped solve my problem, very fast and efficient. Very satisfied with this service
Online help from Tech Pro, Nicholas. 5/5
By Missing Leia
I accidentally hit the wrong button at the end of our conversation, so was unable to say how good he was, but wanted to say here that Nicholas spent literally hours trying to resolve my issues and we got there in the end. He was very professional and nice!
Wanted to make sure he gets credit for this.
Protech awesome Service 5/5
By Michael Aloysius Worthington
Protech is a very professional very well organized super helpful they help me to transfer my new phone very helpful always willing to add additional support when you call them no long wait just what do you need when you need it totally awesome !!
Amazing app!!! 5/5
This app is really good for if you just bought a new phone from at&t or you have any questions you need to be answered by tech pros from AT&T
Easy to use 5/5
Friendly, helpful technicians. Easy to use.
Pass word recovery 5/5
They were quick and accurate
Simply said 5/5
Simply said the associates are no hassle, no excuse, problem solvers.
Lost contacts 5/5
Kam was very helpful but it required a total reset. Please figure out a way to transfer Groups along with the contacts. She was able to retrieve all my contacts
Customer Service Support By Marshia 5/5
ALL TENS FROM ME!!
Love it 5/5
It’s great 5/5
By Drayvin knowles
The people are good and it’s very helpful
By stuckin these walls
I pushed the correct tabs no response! Also called her by name! No answer!!!! Linda
Quick & Easy assistance 5/5
The chat service was quick and very helpful.
AA&T App 5/5
Awesome if I could give 6 stars I would
First ProTech encounter pretty good 5/5
So I was sold the Qualcomm 3.0 wireless charger — which has to be plugged into a wall to work, which means it isn’t wireless in the important way, and you still have to plug something in. Because there’s no user info it’s hard to figure this all out. But Brianna, my tech, was patient and helped me through it. The outcome is that I need to return the “wireless” charger, but it’s all 5 stars for Brianna. AT&T? Not so much for selling me something that isn’t really useful.
Works great so far 😀 5/5
Great phone service and useful information service is awesome! Thanks.!
ATT ProTech Easy to Use 5/5
Love this ap! Was connected to an expert right away who resolved my issue quickly 😁
Dee 66 5/5
By mary the. irse
Excellent - patient knowledgeable - don’t know how I got along without them as a baby boomer that did not cut my teeth on a computer !
Multiple user. 5/5
Super pleased with every experience.