Pro tec Review 5/5
By coily goily
Pro tec is absolutely awesome. I love it. It is the best thing that has happened to me. I have learned so much about my IPhone, and am enjoying navigating all the options it has to offer. I am thrilled to be able to call Pro tec and they can walk me through what ever problem I am having.
Retired Trucker 4/5
By Old dude 420
I was a Verizon customer until after I retired. I sure could have used this service back then. I would not have been disturbed while driving by B.S. calls. But I still like having it now, my phone rarely rings except for legitimate and personal calls. “SCAM” has apparently become the way of life for the lazy!!!!
It was challenging 5/5
By Nicknames arent easy
Love the folks at AT&T, great professionalism and smooth service for the most part. My first experience using the Assurion coverage was not at all a good one, although it was an unusual circumstance. IPhone 11, structurally the thing is just a slim chunk of glass. Mine fell into a concrete slab and shattered the back- - the screen was cracked as well... but it was still a functional device so they wouldn’t replace or repair the thing. I paid a cell repair shop to install a new screen when it finally gave up the ghost so there’s another 200$ spent. The poor thing was kept together for MONTHS before it finally lost too many pieces to function at all, just before a completed backup no less. Finally, since the phone wasn’t usable anymore I got a replacement sent to me for the surcharge of 200$.
I pray the ProTech is a more substantial alternative.
The gentleman who helped my husband was amazing ! Very knowledgeable and patient !!! I was so impressed with him !!!
By Baby Mia
I love this support app
By Dada/Mrs. Sum'aku H. Ali
Salaam I actually new how to really knew how too use it better I would give Pro Tech the highest score. But I’m but I’m learning
as I have time to do! So right now it one
of The Holy Months for Muslims Ramad-
and. Thank you allowing me for the
opportunity. 🙏🏿🕋. Dada/Mrs.
Sum’aku H. Ali
Great app! Awesome. Would tell anyone who had AT&T to make sure they get this. Thanks for making such a great app!!!!
ProTech offers great service and their answers are easy to follow 5/5
Try them out no matter what issue you have with iPad, iPhone and much more.
Ms AL 5/5
By Shorty L.
Love having Tekemarketer calls & Spam Risk shown on my iPhone. It is great not having to answer them since Pro Tech sends me a note. No waste of time listening to them!! Fantastic!!!! I love AT&T & thanks for Pro Tech!!!
Great to have pro tech, just a click away! 5/5
By Gma Nonny
My daughter gifted me this phone. With them not close to help me, I now have this great team to help me out! So patient and always respectful. I did not grow up with this technology and my grandkids can run circles around me when it comes to all of this. Thank you AT&T Pro-Tech. You have saved me!!
I phone 8 plus 5/5
Great protection package 5/5
I love the detailed info that’s clarifies coverage options. Att has outdone themselves
Good Job 5/5
What a joke 1/5
8 people put me on hold none of them finished the claim all for a battery replacement this stay at home isn’t working for them everytime they place you on hold someone else picks up and starts over. No joke this was a 2 and a half hour nightmare I finally hung up!!
Pro Tech 5/5
All I can say it’s excellent.
I’ve been trying to figure out how to fix my phone, and trying to message for some help but it keeps saying not available. It’s starting to get really frustrating. I’d call but that is what is not working on my phone.
My tech was excellent in all this craziness w this pandemic having not only this service but excellent service is amazing
By Kofa of PA
Customer service was horrible needed battery replaced in iPhone took way to many calls and extremely long hold times, they kept transferring me until I finally lost it and demanded to talk to a supervisor, entire event took 2 or 3 days
By Zoskie Zoskie
Good but expensive 5/5
By Diana Anglada
Nothing comes for free. It is a
Good but it comes with a price. Should be free.
New to ProTech 5/5
Just got ProTech app so I am a newbie. Had my iPhone for five years but I am not very adventurous. ProTech tip are changing that. Thank you ProTech.
Awesome !! 5/5
Awesome !!! For Real !!!:)
Super Hero Technicians 5/5
By Maurison Thomas
Always my go to support team. Trust me! They were able to reset a two-form verification gmail account, where the customer no longer had the device that she setup the account under. Great job.
Live Support Rules 5/5
I prefer chat though getting a live person to walk me through an issue is a big deal! Thank You for having the option and having people on the other end of the phone with patience patience patience.
Just had a great experience and it’s made my week. Thank you!
Great service 5/5
Always there to help and so far you can always count on them to fix the problem
Technical support 5/5
I had a problem that I could not conquer on my own thru googling for information and many attempts to repair it.On February 19,2020, a very knowledgeable,patient and kind lady named “Dana” took me thru many steps to make sure my IPhone was working properly.I give her 5STARS! She obviously loves her job and I’m sure other customers, coworkers and supervisors are appreciative for her dedication and skills! PROTECH APP is great! Thankyou!
Nice but not necessary 5/5
By Cleopatra Amore
It is a great feature who aren’t tech savvy and you do learn new things. But it’s not necessary.. you can just YouTube your problems and go about solving like that
Great app 5/5
Always provides clear, easy to understand answers to any question I’ve ever asked. Simple, intuitive, well designed app.
Poor service 1/5
By Bch girl
Called me at appointed time with a robo call. Was on hold to music for 25 minutes and no one came to the phone. Very disappointed.
The Best 5/5
Pro Tech is truly the best App to prevent those annoying callers. Highly recommend it.
RuthAnn Porter 5/5
By RuthAnn Porter
I still have issues with my phone. How long will ProTech be with me?
Who knew??? 5/5
A great service that I was totally unaware of. Too bad all customer service can’t at least put forth this type of effort. Good job ProTech.
ProTech experience 5/5
Me Mars McGee was the best experience I’ve ever had with AT&T. He answered all my concerns with professional & knowledgeable enthusiasm. He is the epitome of what customer service should be!!
Thanks so much Mr McGee. You will be my go to guy if I ever have issues with my phone.
Program Director-Day Program for the Developmentally Disabled. 5/5
Eli from att protect was excellent ,user friendly and an expert . I am 71 years old school director and he save my day by helping me unfreeze my phone . Thank you !!!!
Awesome and timeless efficient 5/5
Excellent service 5/5
I am pleased with the ease of using the application. The customer service technicians have been polite and patient. I have truly enjoyed the services they have provided.
I didn’t try yet 4/5
By henry E paez
I didn’t try yet, will you please send me information about all you do and how to do it
Connection and app problems with iPhone XS 4/5
Thanks to Jasmine and Jesus for trying to help a out of date, burned out technology person. The phone itself is complex and could run a lot easier for old folks! We will get this thing running right!
Interesting articles but... 1/5
Since Asurion took over control of AT&T’s apps, they don’t work. I cannot even create a login or use my known credentials to use the PhotoStorage app. Cannot chat with a tech as the ProTech app has not worked right for the last few months. Am going to unsubscribe from the ProTech service because Asurion has broken everything that used to work. Providing this review might finally get their attention.
Does not work 1/5
I have the protection plan which was verified by att support but no one can get the att ProTech to recognize that I have the protect plan. The app continuously states there is a service issue. Been like this since October 2019. I am still waiting for their protech support to call me back.
Photo support 5/5
Kyle was the best!!! Worked with me for hours and finally resolved my numerous issues!!!!!
What Good is It 5/5
Have no idea how this app works or what it is supposed to do. Forget loading it. A waste of time.
By Great Dane215
Service is to the point and the customer service is wonderful and very helpful
Terence Zevin Latson 5/5
By zevin latson
App doesn’t work 1/5
I couldn’t even get the app to send me a verification code. After talking to representatives for an hour, they said I had to use and download the app. I downloaded the app and followed the instructions but I couldn’t get any further because I never received a text verification code. My text messages are working fine as I have been receiving other texts, even ones that weren’t iMessages.
Stop Communism! 4/5
Review anything that’s not Liberal, Hate Communism, saw first hand in East Germany how Russia and China stop you from being free !
I’m enjoying my new phone, just trying to figure stuff out but all I can is your the help tnks