Wouldn’t get me past sign in 1/5
Kept asking to verify my phone number, would say “your account has been verified” and then nothing happens! I don’t have Facebook or Google+... so I guess I won’t use your app! ✌🏽
Best movie goers app! 5/5
Best movie goers app by far! With the ability to add all of your rewards programs with this app and push tickets to every recipient in your party is awesome. A must have over Fandango or AMC that I used to use!
What happen to Regal? 1/5
What happen to Regal cinemas ??? Why is it no longer in the app ????? I guess it will be time to delete this app
App is not working at all 1/5
I keep getting this error message. Why is the app not working?
“We’re sorry, there was an issue just now. Please try again”
I uninstalled and reinstalled app. Same problem
I have iphone 6s, os version 12.3.1
No longer ticketing with Regal 1/5
I’ve loved using Atom, it’s much better than other movie ticket apps. But Atom no longer supports Regal which is the only theater within an hour of me. Unfortunately, I have to go back to using Fandango.
Does not work 1/5
Atom was good until they stopped using Regal theaters. We don’t have any other theater around here.
What happened???? 4/5
By Not Atom
Umm... Cinemark Theaters are a fine addition however....Who and what possessed you guys to drop Regal Cinemas. Very bad move and very disappointed. Atom may not b the go to ticket app going forward. Regal needs to be picked back up ASAP!!!!!
Order issues 1/5
So this app was recommended but I think I’ll delete it. I’ve been trying to buy tickets but it keeps say there was an issue try again. I give up I’ve been trying for 30 min. I’ll stick to buy direct from the theater.
Theaters Removed 1/5
I've been using Atom for sometime now with my Tmobile deals and just today all my Regal theaters are no longer participating locations. Hoping this will be resolved soon or Tmobile needs to bring their business elsewhere. I am on Oahu so we only have so many theaters on our island.
Can’t Buy Tickets!!! 1/5
I used to love this app and would always get movie tickets but recently it won’t let me buy tickets at all! Now I’m using the movie theater’s direct app. Goodbye Atom.
Full screen forced ads 1/5
NO ONE wants full screen trailers once they open the app. I'm sure if you turn them off, no one will want them back.
I only use this when I have to for a T-Mobile Tuesday thing. I make sure not to get concessions in the app since that's where you get money. Will change that when you stop with the full screen ads.
Regal movie theaters removed? 1/5
Why were the Regal movie theaters in my area removed from this app?, I had them saved as my favorites and now they don’t even shop up anymore when searched, this app just keeps going from bad to worst. Time to start looking for another movie app.
Cool Idea, Theaters need to get on board. 3/5
By KLR's Husband
Wish this existed when I was a teenager, so perfect. Hopefully this social element will encourage studios and theater chains to embrace dynamic pricing soon, just like every other industry out there already has.
In theory, ordering concessions ahead of time is awesome, but when I get to the concessions counter, the people behind the counter seem a little clueless. Occasionally, they don't start making the concessions until I arrive at the counter. It'd be nice if there was actually someone dedicated to incoming atom concessions alerts. Currently, theaters in Portland don't prioritize those alerts. Sometimes they'll serve all the regular customers before coming over to the atom lane to serve me.
At the Regal Cinemas Bridgeport Village or Lloyd Center (Portland, OR area), to be specific, they treat the concessions piece of the experience like an after thought... it’s a bummer because in theory this idea is super cool.
Have to tap into a movie to see ratings 1/5
Why do you make the user tap down into every movie to see ratings rather than surface the ratings at the list of movies so it’s easier to decide what to see?
Why make me tap down into a movie to find out everyone hated it? That’s a waste of my time.
Otherwise good app, but this makes it unusable for my needs. Hope to see it fixed in the future and I’ll give it another try.
Supporting smaller companies 2/5
By Diana 😋
I’m all about supporting small/less known companies, but after Atom removed the option to get tickets at our favorite theatre we are done doing business with them.
Also removing the rewards for loyal customers was a disappointment as well. It’s fine, we will take our business with a over saturated company.
DO NOT BUY FROM ATOM !!! 1/5
Worst company ever. The tickets cost more booking through their app and website. Never buy from atom tickets, they won’t refund you for any tickets even though they say they do. I had a terrible customer service rep who wouldn’t do anything to help. Better to buy from movie theater directly and never through atom!!!
Update isn't "updating". Just sits there. Other apps updated fine. 1/5
Convenience for who? 1/5
So we now do the work of the ticket seller. And when all is added up this app has the audacity to charge a convenience fee. Wow. As if ticket prices weren’t already high. Not paying it!
The BEST movie App!! 5/5
Literally the best movie app, I’ve never had a problem, it’s so convenient.
Good but my location doesn’t support concessions 4/5
My family and I loved using atom app when going to the movies because we could order food and have it delivered to our seats. Sadly, I’ve discovered that all movie locations in Hawaii no longer support this feature. This helped out greatly because we have several young kids and carrying food/drinks for everyone is not easy. The app is still cheaper than others when ordering tickets so we will continue to use it.
Best ticket app ever
Concessions options? 3/5
Awesome app and easy to use but...
The one big feature that made use Atom instead of other apps was the ability to order concessions with my ticket. I’m not sure when this happened but this is no longer available.
Not sure if I will use this app for future movies.
This app is useless!! The promotion they advise for getting the app is useless! Every theater I’ve chosen, every sign in I’ve chosen, the app continues to say, “That promo doesn’t work with this vendor” so if the promo at the beginning does not work, how the rest of the app suppose to work. USELESS!!!
No fee’s for buying tickets 5/5
It is so nice not to have to pay a fee for buying tickets. I was relieved and happy to have found this on FB. Thanks for making this easy to use and affordable !
Could easily be the best around if... 3/5
The app is great in all aspects besides the cost. I use cinemark the most and a member of their rewards, atom doesn't let me use my credits and there is a convenience fee that is waived on cinemarks app. I know they have their own thing going and thats why I give 3 stars instead of 1 because I understand they need to make money too. Just be wary as this app is really only useful if you aren't a member of any movie chains rewards or you are going in a group and need to plan accordingly.
Cannot purchase ticket beyond showtime 2/5
By Can in Am
Nice to split ticket fees with friends. But you cannot purchase tickets even if 1 minute is passed the showtime because it will disappear from the app. Why would one show up on time if you have 20 mins of commercials to sit through? Competiting appa allow you to get tickets beyond the showtime so do that if you need them right away
Where’s concessions? 3/5
Since last update I can’t find where to order concessions.
Ambiguous Reward Terms 3/5
I joined Atom because it boasted of a reward program where I could earn a free ticket for every 4 movies. What they meant was every 4 movies, regardless of the amount of tickets purchased. Ok... fine. Once I earned my ticket after seeing four movies. It expired within 30 days and I couldn’t even use it anyway, as the next time I purchased tickets was about 49 days after earning the ticket. At another instance, I was purchasing tickets through Atom, using a gift card to AMC, which it did not accept. I called customer service and they confirmed they were currently not set up for that. I believe I used fandango instead that day. This occurred 6 months ago and they may or may not have corrected this. I don’t know.
The entire time I used this app in lieu of Fandango or THE REGAL APP ITSELF, was with the understanding I would earn a ticket. There is also a feature that allows you to purchase snacks either while purchasing tickets or when you arrive late and can’t wait or when there are long lines at concessions. While I was happy to use this part of the app that allowed me to bullet to the front of the line during Avengers: Endgame, I didn’t get to my seat any faster because the workers were so busy with the lines, it did nothing but make me feel stupid while I waited for someone to notice I was waiting to pick up my snacks that I paid full price for, instead of being able to use my rewards through Regal, and taking them away from customers who had been waiting in the line.
The app itself functions ok. You can send the tickets to you friends if you ordered a bunch and don’t want to wait for them outside. But Regal does that too. Overall, pretty underwhelmed by my invested time using this app. The convenience fees are the same. Fandango might be more or less. I didn’t compare their fees. But in short, I will probably go back to fandango and the Regal app.
What happened to chronological movies 1/5
Before in the app you can see the movies coming by month to month even into the next year. Where did that go??? That was the best part of the app!!! Not sure ill use atom anymore please devs respond
Phone number required 3/5
Nice app. It seems like a great alternative to Fandango. I like how Atom has tickets for Landmark movie theaters.
Although I don’t like how they make you give your personal phone number at sign-up. For that reason, I decided to delete the app and go with Fandango.
The app is frustrating! 1/5
This app is so annoying!! I wanted to get a seat next to my friend and it requires the whole process of signing in and by the time I finally signed in, the ticket was gone! It’s really frustrating having to sign in and buy tickets.
Great app 5/5
Everything works well and is as advertised. Additionally I love the feature of being able to buy snacks from the app overall it's a great experience.
Great App 5/5
I have been using atom app for over a year. I have never had any problems with it or getting tickets to a movie. I would highly suggest anyone to use it, if you haven’t. They make it that simple.
2 for customer service 2/5
I went to see the avengers movie the day it came out and order tickets through Atom, i was offered a free post for about $9 for shipping. What said it would take 7-15 business days took exactly 7 weeks to arrive. I kept calling after the third week then forth then fifth and they kept constantly telling me it will arrive soon, it will arrive in 3 days or 4 days. I was so frustrated until the last week i was told it hant shipped sorry for inconvenience it hasnt even been printed, it has been in processing status all this time. oMG i wanted an immediate refund but they said they dont offer refunds. Thats the last time i use this app. Sticking to fandango or amc app.
You will be charged for convenience fee of $1.50 per ticket for using this app. So the discount you get for being a Tmobile customer will only be passed to this app. You will actually be paying more if you’re buying more tickets. So, why use this app?
Seems to be working now 4/5
After almost a year of having issues with this app and customer support contacting me after I posted my initial review, it looks like the issue has been fixed... Hopefully it doesn’t happen again and if it does, I hope it won’t take another year to get it fixed.
Atom App 5/5
I love this app. I use it every time I go to the movies. Great rewards and very easy to use. Love the fact I can see if a movie is sold out and reserve my seats. Everyone should try this app.
needs update 4/5
add Touch/Face ID login
Very user friendly app. I like it’s immediateness and easy cancellations.
Easy to use and perfect app. They gave me a free movie ticket too. I appreciate that everyone at Atom.
great but revert some changes. 4/5
By quannie da bae slayer.
atom is a great app. i love the convenience of it. but the one thing i hate they changed is that you can't add movies you've seen that you didn't get to purchase on atom or if someone else buys tickets for you on their atom account. can this please change back? my ocd is killing me on this one..
Horrible App 1/5
I used this app a few times in the past and my transactions were successful. Tried purchasing a movie ticket this weekend and I kept getting a pop up screen telling me couldn’t process payment try another card which I did. Funny thing is I encountered this problem a few years back and called Atom they claimed the account was reset and I wouldn’t encounter the issue anymore... lies! Called them again this weekend and I’m still waiting for a resolution. If you happen to have more than one credit card on the account it gets tagged as fraud which is ridiculous. Because the name on the account and cards are the same, at least thats what I was told by the customer service representative.
Ignored at Atom Concession 2/5
The only reason I used the Atom app was to avoid long lines at the snack bar. It completely backfired.
I was ignored by the concession workers until the other non-Atom lines were served.
Ordering my snacks ahead of time not only cost me more time in line but was confusing to the concession workers adding even more frustration to my experience.
I cannot recommend this service to anyone.
Awesome and Easy too use 5/5
By Heri pc
Dear,Atom developers if you can please add Santikos as reward loyalty that would great.
No bueno. 1/5
By Guziec wielki
App keeps crashing. Can't buy tickets or anything. Trued trough facebook, amazon, email login and nothing works. Have updated the app, restarted the phone, I mean everything. It keeps telling me, Sorry there was an issue right now. This issue has been happening for the past 4 days. Pretty useless app if o can't use it.
Good option 3/5
The app is great for securing tickets early for opening weekend movies, however depending on your local theater’s functionality, it may not be any different than buying tickets out right at the counter. I bought 3 tickets using the app, but still had to go to the counter to get my tickets printed out. To me, that defeated the purpose of buying early if I can’t skip the line. If your e-ticket can’t be scanned by the ticket taker, save your money and avoid the convenience fee.
Why do I not get notified 2/5
I was thinking the app would auto save the ticket to my wallet and have it link to my calendar as other apps do. Ticket was purchased much ahead of time and I ended up missing it because it basically got lost in my inbox.
BUG: Location Search Not Functional 3/5
The theater location search seems to be broken- any city or zip code I enter returns “We could not find any results to match your search.“