Terrible app 1/5
Why is it terrible? Well when you create an account and you accidentally type in the wrong phone number, you can’t get a verification code. When you go back to edit the phone number, you’re greeted with a message that says an account has been created already. How in the world did they create an account without verification? Got me all messed up! Don’t waste your time with this third rate app for movie tickets. Go get them from the direct theater app.
They will steal your money and force you to use it
They will not refund anything to your credit card
Please just go out of business already
Trash customer service 1/5
The service itself is great, the convenience is nice. Price is acceptable and the experience is good but my number 1 with this business is their below subpart customer service.
I've been using the app for a little about a year and last week I bought tickets to a movie and realized later on that my friend didn't want to go watch the movie anymore so I tried to cancel the order but it wouldn't let me through the app and reject my attempt... I contacted the AMC theater itself to ask for a refund and they told me they had no problems issuing refunds at all but Atom was the one who charged me and had to give me back my money.
Long story short you're reading this 1 star review because this company had the audacity to tell me that they would CHARGE me a "convenience" fee for giving me back the refund they OWED me.
Needless to say I will never do business with this company again.
Convenient although... 5/5
I would be able to give it five stars if the regal unlimited membership I have could be linked with my account.
iPad Landscape Mode 2/5
I use my iPad more than my phone. It is used in a landscape position as well for most activities. I find it unbelievable that apps today are written w/o the consideration of landscape mode. It’s not 2010 any longer, add landscape mode!
Watch bank account after purchasing from the app over charged me on 3 tickets called 1800 number nothing they could or would do to fix it
Pretty Cool 4/5
By it is .. yaboi
A very easy to use app that populates all of the nearby theaters. It has its own built in review system, and stores the ticket information for you.
Then only issue I have had is when other users leave a review that also tells you what happens at the end of the movie.... jerks.
Such a glitchy app had to call the place because they said none of my payments went through but then charged me for 4 tickets. I don’t know but figure it out.
Best app I’ve ever used 5/5
Without exaggeration, this is the best app. It does what it does better than any other app I’ve ever experienced.
Wish it supported amc entourage 4/5
I love this app, clean and easy to use. However being an AMC A-List member, I often use the entourage feature to also book tickets for my friends that also have A-List, so we can make sure we sit next to each other and it just makes the process easier. Without this feature, each of us would have to book separately and choose seats separately.
Where to begin 1/5
I will never use this app again I have never had so much trouble with a movie app in my life I placed an order the theater decide to cancel so instead of getting a refund they switched the movie and so I had to switch theaters but I had to take the atom cash because they would not refund the connivence fee on there fault because they switch the wrong movie now I’m out 15 with useless atom cash because I’m never going to use it again and they can’t get me a refund with out the law
TLDR changed the movie I purchased not a refund can’t get refund because you lose fund unless want credit
Another Indy Killer 1/5
By Flux the empire
Atom ignores independent theaters that show the movies that offset juvenile dreck.
The Best Way to Buy Movie Tickets! 5/5
Been using Atom Tickets for almost two years now, and I’ve never been more satisfied with online ticket purchasing. While the competitors are good, this service is more easy, affective, and just works better than the others you could use. I’ve never had an issue, and look forward to hopefully many more years using this service.
Have been using Flixster for like 10 plus years and heard or say this app can’t remember exactly how but thought it could be a replacement but it’s just bad it doesn’t show all the movies or times that Flixster shows. Like whole groups are missing from the theatre I was looking at.
Had issues with using tickets and excellent customer service 5/5
By vivek bala
Ended up having to buy another ticket. Not sure why it did not work as I have previously good experiences. Customer service refunded and provided free tickets.
Policy change 1/5
I would’ve given Atom 5 stars until they recently decided to change their e-gift card policy. Previously you could redeem your gift card in the Atom app and it would keep track of the balance as well as apply the balance toward future movie purchases. Now they no longer allow you to redeem it via the app or online. You have to keep track of the gift card on your own and enter the gift card number and PIN every time you want to purchase tickets. Terribly inconvenient. Please revert back to the old policy.
Need improve 5/5
Atom is good, but i think the interface is little confused. Need to organize more in movie. The best way to do it is add one more tab for Comming soon Movie, organize follow Date release. Or Film’s name. Comming soon the most important.
Terrible app 1/5
Buyer beware. They eat overcharge you for using this app and customer service is pretty awful. You’re better off buying the tickets elsewhere because this is a bit of a scam In my book. Not user friendly or helpful in dealing with any complications.
Promo code abuse 1/5
I should not have to download the app to use a promo code. Manipulative and terrible business.
Problems at every turn 1/5
In theory, this is an amazing app. I love the rally which allows friends to vote on which movie and when works for everybody, but it won’t let one person select seats and everybody pay separately. When I invite friends to get seats next me, it only opens the web browser and not the app which does not allow certain promo codes. Once we finally got it all figured out how to get the seats together on many different phones, it for some reason won’t let one person pay (even after trying 4 different payment methods that should have worked).
Horrible company and app!! 1/5
Horrible company and app!!
Had app issues at first, but support was excellent. 4/5
As soon as I opened the app, I got a notification for discounted tickets with the discount “automatically applied at checkout,” When I attempted to redeem the promotion, no discount applied. I contacted support and they ultimately went above and beyond to resolve my issues. I ended up having a great experience and I will continue to use Atom to buy tickets in advance!
Convenience fee Scam 1/5
By Leo C. 00
Outrageously high convenience fee.
Will keep 100% of fee if you need to change your original purchase.
T-Mobile promo does not work 1/5
By E Smothers
This app does not accept the T-Mobile promo app. Thanks for wasting my time
Love it but Regal no longer supported 4/5
I loved this app when it supported Regal theaters, it was a lot easier to use
But now it’s useless for me since the app no longer supports Regal
Charges me twice!!! 1/5
I’ve use this app several times, and each time it charges my credit card and then says “there was a problem with your order” and doesn’t provide the tickets. I have to order again which makes a second charge before I get the tickets. I have to wait about 10 days before the first pending charges drop off. This happened on several different purchases. Not acceptable!
Update removed ability to store/save gift cards 1/5
Recent update removed ability to store/save gift cards. This is a total inconvenience and makes using the app with gift cards worthless.
Love it 5/5
Very good app. I bough tickets right outside the theatre because the line was too long.
Also I can refund the tickets within 24 hours for credit, love it
Triple check before clicking okay! 1/5
Had a coupon applied. Double checked all my information, clicked buy tickets for the discounted rate then app told me I needed to reselect the ready time for the food and so I did, and it took my coupon code out and ended up paying over $20 extra
Edit to Add:
I purchased tickets and snacks through this app. I ONLY used the app because I received an email from Shell/Fuel Rewards that offered a coupon for (2) $5 tickets. We happened to be going to the movies (We literally never do), so I decided why not? Everything was working fine, and I selected everything and input the coupon code then clicked through to PayPal to pay and came back to select the “buy tickets” button. It started processing but stop with a “sorry but the time you selected for pick up has passed please reselect” Okay, so it’s 7:02pm, and my pickup was scheduled at 7:15. The option was still available so I reselected it and clicked the button again. My price was still with the coupon code. Again I get the “sorry reselect the time” so I go back to reselect the time again and my only other option was 7:25 (10 minutes into movie time). I select it and go back to click the buy tickets button, but right as soon as I click it I realize my price has increased but I already clicked the button. There was no going back at this point. I went to see if I can cancel the tickets so that I could rebuy them again, but I wouldn’t receive a full refund, so I called BEFORE SHOWTIME. I spoke to Rene. He basically told me he could help me and to go enjoy my movie, and he will get back with me. After the movie was over I hadn’t heard anything, so I called again. I was met with “sorry I’d love to help you, but there’s nothing I can do.” The manager I ended up talking to gave me a (1) free ticket to use on the app again, but as I said to her & earlier that We don’t go to the movies often (definitely not again in the next 6 months before the ticket expires) and this was not an acceptable replacement, but she could do what wants. I have never been more livid in my life that a company would first make an app that would drop coupon codes (but NOTHING else) during the check out process, but then have customer service reps that lie to you, and get you off the phone before the problem is resolved so that there is NOTHING they can do after the movie starts. All I want is for the issue to be corrected, and to me, keeping my money and giving me a “free” ticket is NOT a valid correction, as it has no value to me.
Rise of SkyWalker - Seats got messed up 3/5
I bought these tickets the moment the tickets became available and reserved seats in the middle of the theater. The "theater sweet spot," like row 8 out of 10 rows since the first several rows are oddly clustered at the front.
I don't even buy tickets if I have to get the "neck breaker seats," I just wait for a different showing.
Anyways I reserved this with my friend and husband watching and approving the seats so I know I did not mess up. I show up to the showing today and found I am in a neckbreaker seat. Third row from the screen.
Thanks Atom. I've been looking forwaed to this movie all year and now I get to crane my neck for 2 hours because something in your app messed up.
Update ruins atom gift cards 1/5
Gift cards are now ruined. Can’t add to your account anymore. What’s the point
App keeps closing and their website keeps redirecting to this broken app 1/5
Decided to use this app but it’s not working. What a waste of time.
Having the app not working is one thing but their website not being a stand alone is dumb.
Used to be good 2/5
By becca grin
I used to use this app all the time to get the buy 5 movies get 1 free. But now none of the theaters that I used to go to don’t work on it anymore and it’s very upsetting
Atom is my go to app for movie ticket purchases. They never let me down!
T-mobile Tuesday codes 1/5
I got a code that I thought would work great and it will not accept it. It says sorry the code has expired but I have till the 16 to redeem and it’s only the 12th. Last time that I used this app it never gave me the discount for The Addams Family movie. So disappointed.
Impeccable customer service !!! 5/5
I originally downloaded this app last year through a t-mobile promotion. The app is easy to use and convenient. Recently, there was a glitch within the promo codes that t-mobile offered customers and I reached out to Atom via Twitter. The issue was resolved in less than 30 minutes. Thank you Kimberly!
Can not refund your entire money 1/5
Is that for real you cannot have your entire money back if you want a refund? That is total insane if you just can have the cash on the app LOL. That is why I prefer Fandango!
App works only sometimes 1/5
I keep getting this error message. Why is the app not working?
“We’re sorry, there was an issue just now. Please try again”
I uninstalled and reinstalled app. Same problem
I have iphone 6s, os version 13.1.3
Why is the app so unreliable? Is there any efforts to fix this issue so that app works all the time and not give issues like these in between
needs update 4/5
add movie trailers & previews
Hawai’i not atom supported 3/5
So sad it’s not available on hawaii now.
LOVE THIS APP!! 5/5
I have had a great experience using this app! It used to be such a pain using the theater app. I would have to sign in, add my cc # and security code every time! And if I had a problem I would have to go to the theater to fix it. I have been using Atom for about 6 months now and have absolutely LOVED everything about it! No more signing in or adding my card number...it’s stored in the app. Plus my rewards with the theater are automatically added! Today I had to call customer support because I had accidentally used one of my free monthly movie tickets for a $5 discount movie instead of the evening luxury ticket I usually spend them on. They were very friendly and canceled my order, then had me add it back again while I was talking to them so I could get the same seats using the mega pass for the more expensive movie. For me, the $14.99/month is totally worth the price because I go to the movies weekly with my mom plus twice a month with my husband. The seats I choose to use the two free tickets on ore usually worth around $18-23 Plus I get 15% off concessions. I am also able to cancel any time before the movie which makes it less stressful to pick a showtime for several people without worry. My only advice would be that if you don’t want to use your free monthly ticket on a cheap matinee like I did, make sure to toggle off the “use megapass on this purchase” for EACH ticket you buy.
Wish they’d bring back Rewards 4/5
When I first joined Atom, I loved that they had a Rewards Program where every 4 tickets earned a free one. The smooth transactions and use of my AMC Stubs was an added bonus. However, I am sad that they have not brought back some form of Rewards program. I have been ordering most of my tickets through Fandango as they do a “Buy 4, get $5”.
I do appreciate when Atom does run specials such as the recent “Get $7 off when using Chase Pay” but having a dedicated rewards would bring me back.
Was (is) great... 3/5
But the theater I always bought tickets for, using this app, is suddenly not supported by the app anymore! I have to go in to the actual theater to get the tickets now to see the special fathom events I like going to... :/ Absolutely love the app’s accessibility tho, otherwise.
Full screen terrible ads for garbage movies 1/5
I always hesitate to open this app because I can’t turn off those spam ads for movies I will *never* see. I’ll keep one starring until it’s fixed. No one would miss them.
There are a few bugs when trying to use it to buy tickets with chase pay for the first time.
Excellent customer service 5/5
This app now works at the theater near me and I am so glad it does. Considering my theater cannot seem to get any of their automated ticket kiosks to work in months Atom is a timesaver. You no longer have to stand in lines for tickets or concessions. And when you need help which I did this past time they are just a chat away.
Good App but issues loading gift card 4/5
I am unable to load multiple gift cards purchased from Costco into the account. This used to work fine before the updated app. Now I need to remember which gift card was used and what is the current balance before using for the ticket purchase.. Would not purchase Atom gift cards if the feature to load multiple gift cards is not available.
Be careful 5/5
Overall this is a very organized app! I did have some issue with a refund for a cancellation on some tickets. Once I spoke to a representative they were able to resolve my problem. I am so thankful for the customer service I received and because of it I will continue to use the app!
Wrong gift card balance 1/5
made a mistake to update the app, wrong gift card balance and no way to load multiple gift card from Costco in my account now!