Overall good app, but needs more personalization 4/5
By Allesandre G
I really like the idea of this app and it has a great foundation. I don’t think the goals are unattainable - I have a desk job and can easily meet the 650 active calorie goal by going on a short walk or folding laundry at the end of the day. I do put the watch on before I leave the house in the morning and take it off before I go to bed so I have all day to meet the active calorie goal and not just during my work out. I like how you get points for other things other than just meeting your active calorie goal, but I wish that the goals were more personalized. For example - I would like to be able to set a goal for my diet because I struggle more with eating healthy than getting in active calories.
Worst customer service 1/5
This app constantly does not work on the new iPhones and when I message the customer service all they say is to delete the app and reinstall. When I send them photos and tell them I have already deleted the app and installed it they just say to delete it again and reinstall. They do not read the messages of what I’m saying to them and it’s just like bots are responding and saying to delete and reinstall the app. Besides the terrible customer service I loved the app and I loved the activities that it gave me but never being able to actually access the app is a major problem
App forever loads 2/5
By Insulin Addict
App worked well and paired with Apple Watch Series 3 easily. All good stuff initially.
A couple months in, and now the app spends eternity loading (and won’t completely load/login). I’m using an iPhone 8. All software and OS are up to date.
The future of healthcare is technology. And a healthcare company whose tech does not work will not survive long.
Adjust the goals to match reality 2/5
The goals of 6 or 7 days a week are unrealistic. They leave me feeling discouraged rather than motivated. One Monday I hit 4 calories shy of my daily goal and then got the message “try again next week”. Why would a health app want me to fail on day one of the goal week and have no incentive to continue. When I called Aetna they told me I’d need to get a doctor’s note to change my goal. They also told me to contact Apple because they supposedly create the algorithm. Much like others, this has pieces that are good but the level of the goal doesn’t account for real people trying to improve their health.
Very good app 5/5
By KT Durant
Gives good tips and keeps me interested in trying new healthy activities. I have been able to accumulate lots of points!
Goal reached but no credit 1/5
I was supposed to get 2000 points each week if I reached the goal. However, when the goal reached it will just give me 10 points and said ‘standard workout’. It looks like it doesn’t want me to reach any goals and just want me to pay the money.
Just okay 3/5
I am not sure how their algorithm works, as I’ve read comments that people need to burn 500-600 calories a day to meet their goals, I have to burn 1,000! I am not sure if it’s because I have my move goal set at 800 on my watch, or if it’s because of my weight or what. But obtaining a goal of 1,000 is difficult to do, especially when the goal is to do it 6-7 times a week. My goals have not adjusted down, when I haven’t met the goal. It stays the same or increases still.
Other than that, I like that we are given points for answering questions every day, it helps offset the lack of accumulation when goals aren’t met. I’ve used the app for a few months and almost have enough for $25 gift card for amazon. Just wish my goals were more obtainable (I understand needing a challenge, but the bar is so high, it has the opposite effect).
1 star 1/5
For the first few weeks, it sets your exercise goal to 4 days a week. Then goes up to 5 and 6. 6 is tough but manageable. But now the goal has increased to 7 days a week. It’s not healthy to never take 1 day for rest
Yes goals are aggressive 4/5
So for me the calorie goal is good, because for most days I meet the calories it selected for me without purposely exercising. However, I am shocked that it expects you to meet those goals 7 days per week without rest.
Also, I didn’t get an Apple Watch as I didn’t qualify but I can earn rewards for gift cards. Luckily for me if I miss the goals I don’t have an Apple Watch bill staring me in the face. But, I would be horrified if I had to work out 7 days per week to get that. Reading other reviews made me realize that the attain app is not very reasonable to those they offered watches to.
I do like the app for me, but I had to take a star off for the 7 day goals they are expecting me to eventually meet. I am hoping that at some point they give you a rest day or two and it doesn’t stay at 7 days forever. If so then I suggest the developers change their work week to a 7 day work week without time for rest. Sounds unreasonable right?
App need work and a common sense check 1/5
Overall, this program seemed like a pretty good way to get people interested in being healthier. I don’t really share a lot of the concerns on here about sharing my data. My main issue with the app is their algorithm which adds a day to your required calorie completion whenever you have a successful week. Basically after a few weeks you’ll be expected to hit the 600 calorie goal 7x a week or you won’t get the weeks point bonus (which is the only way to actually pay off the watch using points.) It’s not sustainable. Rest days are part of any sensible workout plan. When I contacted support they sent me a form letter detailing how the algorithm works without actually addressing the issue at all. On top of that, every week I’ve had to email support (since starting about 2.5 months ago) to get credited for completing my daily goals because the app seems to mysterious drop days when it resets at night (even though the circles are filled and the Apple health app has my active kcal way over 600 for every day of the week.)
It’s ok for a little motivation to workout every day, though It’s very unlikely that you’ll be able to get the points to get the watch for free.
(update) Adjusting the star rating again for their ongoing refusal to address any of the major issues with the app.
Apple Watch Required 1/5
Not everyone wants an Apple Watch, nor do they have the ability to wear one during all exercise. I was excited about the program only to learn that I cannot participate without being lured into monthly payments for a watch that I do not want.
App is glitchy and doesn’t always record progress. 2/5
I had been using this app for a few weeks and it was fine. Then it stopped recording my daily progress and so I missed out on points for three weeks. I just had a week where I reached my activity goal 7/7 days and it didn’t credit my points. Shows I only met the goal 6/7 days. Disappointed with the inconsistency of this app😡
They make it hard to meet your weekly gioal 2/5
Like other reviewers I am frustrated that after a few weeks my activity goal was moved to 7 times a week! At first the app was really motivating and I was consistently hitting or exceeding my weekly goals. It motivated me to increase the number of times I worked out each week. But then my goal got moved to 7 times a week which is really hard to meet!! It doesn’t account for a day you forget to wear your watch, or a day spent on travel, or a day that you’re sick, or just a day that you need to rest. And as soon as you miss one of your daily goals what is the motivation to hit any of the other daily goals that week?? You already know you won’t get the weekly bonus. To maintain motivation the reward program should be modified. What if you got points for every day you met your goal and then another bonus for meeting all 7 in a week? Then at least there is still motivation to meet daily goal even if the weekly bonus is out of reach. The all or nothing point system for weekly goals can be defeating. As it is I feel like I just got suckered into paying for an Apple Watch. I hope Aetna reads these reviews and finds a way to modify program so that it sustains enthusiasm and motivation.
It drops my weekly met goals from 7 to 6... 1/5
I checked the Sunday night, it met 7 days for the week, rewards not come. I thought I need to wait for the next day for it to process. The coming Monday I checked, it dropped to 6 days! Lier!
Don’t get point for goals achieved 2/5
App started working ok but I have met the weekly goal several times but wasn’t counted or given the points for it. More complicated apps work better than this one.
Awful, doesn’t work no matter how hard I try
Simple but worthy goals and challenges 5/5
The goals and challenges are so simple but are the things which are essential for everyday health
Continuous requirements to log in 1/5
Again and again. Why won’t the app retain our login information? This is incredibly annoying and seems to come with every app “fix “ as well as at other random times. Unbelievable.
Cool concept, but incentives are pathetic 1/5
Considering how much profit Aetna pulls, you would think that they would up the incentives a little bit. Healthy people bring their costs down. It doesn’t matter if you blow their goals out of the water or just scrape by...you are capped with your potential point accumulation. Don’t be so stingy, Aetna. You collect hundreds (if not thousands) of dollars a month in premiums from each of us, but give us 4$/month if we display habits that save you money. Oh gee. Thanks.
Love this App 5/5
By Cheeto girl 16
For the life of me I can’t understand the negative reviews . It’s meant to make you exercise for health reasons not sit on your butt and earn goals. I love it really has me pushing to get my goal in plus some. If the end goal is better health and prizes I’m cool with it.
Does not work 1/5
I cannot get past the locating account screen. Just spins. I have uninstalled and reinstalled with no avail. The app would be a great idea if it worked.
Don’t dare to lost your password 1/5
I got locked out because I forgot my password, they do not have an in app way to recover your password, I keep getting this message about calling customer service just to recover my password, that is crazy, are we back in the 90’s or what? This happen to me right before redeeming my points.
App did not work 1/5
I could not get the app to work. You open it, click on the “get started” button, and then nothing happens. Tried deleting the app and re downloading it, turning Bluetooth/WiFi on/off, just generally playing with it for a few days and nothing made a difference. Don’t release an app if it doesn’t even work!
Attain: growth encouraged 5/5
Reading the other reviews, I thought Attain deserved some recognition for the goals they place. I’m fully supportive of the increased goals Attain encourages, as they are striving to help you make changes. I have not hit my goals weekly, but it adjusts to my previous history, decreasing my weekly goals if I’m not meeting them.
The app rewards attending the doctor, getting flue shots, meeting with a dentist, etc... I’ve earned 28,000 points over a the last 4-5 months (about $28) which I’m using to buy Nike gift cards to keep my fitness goals moving. Getting paid to take healthy actions and exercise? Yes please!
App doesn’t work. 1/5
Couldn’t get past the set up phase. I was really looking forward to this to help me stay active but I can’t even register.
Series 3 or 5 2/5
Why can’t I get a series 4? Basically there is no incentive to get a series 5 because it charges you. For $100 I can get it myself and not deal with Aetna
Does not open 1/5
By Regina iPhone
This app is useless. I have tried numerous times to open the app and it will not open. It just goes to a white screen. I am deleting this app.
Scam - 0 star 1/5
Don’t be fooled by the premise of free watch. It will not be free. They will make you pay at some point since the goals they set will be impossible to meet. The way it works is they start you off from 3 days all the way up to 7 days a week goal. Only if you meet the weekly goal, you can get the bonus point. You are supposed to get 11000 points to pay off the watch each month. If you miss even 1 week, you would have to pay $2.75. Even if you workout, you only get 10 points which is ridiculous given how the app is supposed to reward you for being healthy. The only way to get points to pay off the watch is to meet the weekly goal which is 7 days a week. It’s very unhealthy. If you read previous reviews, they claimed they wanted to fix this but a month passed and still nothing. I called and talked to a lady who explained to me how the algorithm works. All those explanation is only confirming my suspicions. This program is not about getting you to develop good healthy habit. Rather, it’s a bait to get you in so they get your personal data at your own cost (paying for “free” Apple Watch). They will make it harder and harder for you to meet your goals. I doubt anyone can complete the 2 years contract with not paying for the watch at all. I am appalled at Apple for even allowing this to happen. I don’t recall having this kinda feeling when phone service provider used to subsidize iPhone by making me enter into a two years contract.
Not a Member? 1/5
I put in my user name and password. Aetna said I have not been a member for two years. But I have a card and they pay my bills. I used it yesterday. ???
Doesn’t work on 13.2 1/5
Just a white screen on iOS 13.2. Got to get that Dev beta and get things working, guys.
App won’t load 1/5
This has been such a frustrating experience. I received my watch 3 weeks ago and it is paired with my phone correctly but the app/my Attain account doesn’t recognize that my watch has shipped so I am unable to complete any of the activities. Aetna has claimed to have expedited this issue twice, however there is still no resolve. I can only earn 10 points a day if I workout which makes it impossible to earn enough points to cover the watch payment. Very disappointed
Concept is great, when it works.... 2/5
App often doesn’t give the credit you should have earned from your weekly workouts which is discouraging after doing what it has asked of you! Still is too buggy...
Can’t attain 3/5
This is a great concept and I really enjoyed it at first...until I was required to burn 500 calories 7 times a week. I stopped achieving the weekly goal the second week I had to meet the daily goal 6 times a week. Now it’s up to 7 days a week. I need a break once in a while. These are completely ridiculous expectations. I get maintaining a balance but if I can’t even meet the 6 day a week goal why would it get upped to every day of the week?!
Keep getting errors 3/5
I keep getting an error saying there is a problem with our servers. Redone loaded it and now it’s making me wait 24 hours.
App routinely misses days even though goals hit 1/5
This App needs to be fixed. You hit your goals (and the daily activity readout says you did) but something in the app does not align and give you credit. You need to constantly provide feedback to get the credits due. Now the app team is asking for multiple screen shots from the Attain app and the Health app on the iPhone to research and give credits. It’s hard enough to hit the goals 7 days a week. You should not need to jump through hoops to get the credits you earned.
Please someone fix the app.
And if you have a someone repeatedly having issues - pick up the phone and talk to them.
Decent but still glitchy 2/5
The main complaint I have is that sometimes I achieve a goal for a given day and the app reports that I haven’t achieved the goal. Eventually it syncs but it can be a full week later and often times I have to use the “get help” feature to get it corrected. For someone trying to track progress this is a bit confusing and disheartening. This has been happening at least once a month. There is also no way to see how many calories the app thinks u have burned which would be nice.
Pretty great as long as you check everyday 4/5
I’ve had Attain now for about six weeks. The reviews that comment that the number of days you need escalated quickly are spot on—Mine started with 3 days a week at first and went 3-3-3-4-5-6. So one week each at 4 and 5 before it jumped up.
This hasn’t been much of a problem, however, because Attain offers these little facts and challenges worth 25 and 400 points, respectively. This far, the points you can earn by, for example, agreeing to sleep in a dark room or meditating for one minute can equal a full week’s worth of points IF you remember to check the app every day. The app doesn’t give you notifications when these point opportunities arise but there is one pretty much every day. Also worth noting that I got 3,000 points for getting a flu shot, or a little more than one week’s points.
The pattern seems to be that if you can meet the goal three weeks out of the month and do the point opportunities every day, you’ll hit your payment for a month.
I only had one day where my watch had a glitch and I had to restore it using a backup from a few hours earlier. I lost a lot of calories that day (I had hit my goal but got put back under it with the glitch) which was annoying but I did a few minutes of jumping jacks and got where I needed to be without contacting support. That’s been the only issue and I didn’t lose everything—just a few hours. Other reviews on here seem to indicate their experience with support was iffy—I took a pic of the watch showing the calories I had before it was restored and repaired with my watch in case I needed to contact them but, as I said, didn’t wind up needing to.
Not accurate 3/5
Several times I have surpassed my daily active calories, yet the app does not account for them. Also, several times it raised the standards without any type of notification. There is no way to check averages or daily calories.
Supper bummed out. 1/5
I was so excited about this program, I signed up immediately! During the sign up process I was asked to participate in the Apple Watch program, I selected the watch, put in my payment information and *bam* the app crashed. The charade showed up on my card and never cleared, thus the finalization of the transaction was never finalized. I called the customer service number for Attain and explained my situation, apparently there is no way to rest my app, or do the order by phone, or now participate in the program. My only option now is to go buy a full priced Apple Watch, which defeats the entire purpose of Signing up to earn a Watch by being more fit. I wish there was a way I could get my app reset and join the program.
What happened to my weekly goal 3/5
The app had been working great for me but when I checked it Monday morning I didn’t have a weekly goal for bonus points. I’m confused as to why this is the case and when it will come back. Other than this issue I love the app.
Aetna deleted my review. 1/5
I wrote earlier how Aetna Attain lowered the discount of their base price from $260-$280 for the base model (the then Series 3 with the series 4 at $399) to only $200 off the Series 3) and only $200 off the new series 5 even though the series 5 was at the same MSRP as the series 4 at $399.
Aetna is multi billion company and they are cheating out on their customers by reducing the discount. Not only that the Attain format of achieving your daily goals for 7 consecutive days after continuously netting your weekly goals for 3+ weeks is just ridiculous and unhealthy. The incentives are misleading in this app because they progress at an unreasonable rate therefore I would call this incentive program a fraud. The app randomly deletes your points and doesn’t work half the time. —> see all the other 1 star reviews
Not counting my days 1/5
The app updated and it isn’t counting the days when I have met the goal. For example says 2 of 6 met but 4 days completely filled in.
Unreasonable exercise expectations 1/5
The beginning was great! I went from never working out to meeting my 3 day a week goal. Super motivating app! THEN it increased to 4 days a week. I can do that! But alas, I didn’t quite make the 4th day that week. I’ll do it next week! NOPE. Next week was 5 days to meet your goal. I couldn’t do 4 so why an automatic increase to 5?! 100% killed the awesome motivation I had in the first 4 weeks. Sad to say but I haven’t worked out since.
Fix the program!
Can’t go back to options to buy a Apple watch 1/5
I was very excited to enroll with Aetna, especially knowing the fact that I can qualify to get a Apple watch which I never had one. So yesterday Thursday October 10th, I downloaded your app Attain by Aetna. I created a accounted and everything needed to be enroll to the program. I was looking at the options to get a watch and prices. But for some reason I accidentally clicked on the option that I had an Apple Watch, in which I really don’t and will like to go back to the option to buy one. It’s not like I don’t want to buy one, because if that was the case I won’t be writing this review. I bet there is a lot of people out there with the same problem, that will like to go back in the app to purchase a Apple watch. Please help. Thanks
Very upsetting 1/5
I had registered and I was accepted to order a watch. Then I mistakenly click on I have a watch. It wouldn’t let me go back and change the option. I called customer service and there was nothing they can do. So no watch for me 😫.
Fantastic engagement program! 5/5
By Attain fanatic
A great app that not only tracks my activity against my own target, but also gives me tips and challenges I can use my Apple Watch for. And I also get rewarded for working with the program. Can’t wait to see what’s next!
Not Healthy 1/5
At first the goals were 3 or 4 days a week which is reasonable. Then it went up to 7 days and never went back down and that’s just not healthy. No days to rest. Disappointed with the app
This app is completely horrible. The incentive program is set up for members to purchase an Apple Watch. However, in setting the app up it glitched. In doing so, I no longer have the option to purchase the Apple Watch and customer service has yet to do anything to resolve. Unfortunate that a great incentive program as such inhibits members due to a poor functioning application that Attain is not taking action on.
By Laura Anne Murphy
I definitely like checking to see if I’ve achieved my daily active goal, it would be nice if it gave you a bonus for achieving your goal 7 days of the week! It’s fun and keeps me motivated.