It’s a scam 1/5
By JØVĘÆR
I saw a Auntie Anne’s booty in person with a sign that says “Download the app for FREE pretzels”. So I said “Who am I to turn down free pretzels”. I downloaded the app and went up to the cashier. The lady at the register then proceeded to tell me that I would not get my free pretzel until I gain 250 points on the app (getting points requires real purchases). This is a total scam and I was very upset about the whole thing.
Auntie Anne’s 5/5
By DGMDZ
Deliciousness in every bite!
Auntie Anne’s W store 4/5
By Tristan Espinosa
food is good. i like it. app is good too. W company.
Wonderful customer service. 5/5
By c06713b
The employees at the colonie location are always friendly and handle even the busiest days with professionalism.
Auntie Anne’s Pretzels 5/5
By Big Pretzel
I love Auntie Anne’s Pretzels regular pretzels without butter. They’re so much better that way!
Woodfield Illinois first floor, auntie Annie’s store front noted 1/5
By fhhyjbcdt
Slow service. Period would not honor AARP discount. The cashier would not let me speak with the manager.
A!!! 5/5
By jgffhkkgygcn
Delicious as always
Amazing service! 5/5
By Fe Pure
Such a great store and the employees are wonderful!
Recommended 5/5
By Sunshine TT
The customer service was awesome! Server Aallayah H. was very nice and efficient with the order.
Auntie Anne’s App is a Must 5/5
By Jesse & Priscilla
Just used my app for the first time. FREE pretzel tastes so delicious! Don’t show up without yours 😎
App not working 1/5
By blah $$$$$$
Application keeps saying error in validating basket.
None 1/5
By nastii-Nas
We should be able to pick what we want with our points
Possibly the worst app I’ve ever used 1/5
By Jrabch
The app doesn’t cache any data, so when you go between the different tabs you have to basically restart what you were doing every time. Pair that with the garbage way they handle applying rewards/discounts make using this app incredibly frustrating.
Terrible service 1/5
By Hhnorotay
This app screwed over my payment method causing me to opt in for a 15 dollar order I wasn't available to pick up when I picked the delivery option several times over then it had no refund option for me to disable this error which is taking unneeded money out my pocket
Concord Mills Store 1/5
By MrVCP
Be on the lookout if you are a rewards member. Concord Mills Mall store will give you a receipt with a bar code so you won’t be able to earn your rewards points. Shame!
Best Pretzels 5/5
By Harris829
Love love the cinnamon pretzels or nuggets.
Cinnamon Pretzels 5/5
By miraclemarian35
Yes, I love the Bucket Cinnamon Sugar Nuggets and the Sweet Glaze. The nuggets are always hot and fresh. Go eat them and you won’t regret it!!!
Great experience 5/5
By letuschatforabit
Yummy pretzels and nice people!
Horrible Log In Issues 2/5
By CaliGirl 70
Because you use a different company to log into the account, my password saves in my phone and never works. Punchh is also used for other rewards programs and trying to use them at different times causes me to have the forget password and reset every time.
You should fix this.
Good food & service, but this keeps me from doing catering orders for the office.
Solano town mall fairfield ca 3/5
By Cawoolf
Not sure why the app doesn’t bring up this location. There are advertisements all over their kiosk for using the app yet their scanner doesn’t work. I went there twice and I ask the young men ringing me up to put the receipt in the bag and nothing was there when I got home. I asked her for it today to be handed to me. Ha I know better now. Food excellent.
Super Awesome. 5/5
By Brother Numcee
Vivian and Marquis were simply amazing. She took the time to assist and show me how to properly use my app. This was only after she herself used a discount code for my son’s free nugget bites.
Fresh, hot, delicious 5/5
By Atunador
OMG I love the pretzels
Nice & Hot 5/5
By Gotstabeme
Got my hands on a fresh pretzel right out of the oven
Bad food & bad customer service 1/5
By MK17***
Not friendly no help very lazy
Exceptional Employee! 5/5
By M. Patrice
Destiny went out of her way. We called ahead to see if the Sweet Almond pretzels were available and they were waiting for me when I arrived. Destiny C. Was very kind and friendly with a beautiful smile greeting me upon arrival. She made my day!! Thank you!!
Looks good but doesn’t work 1/5
By StephPierrot
The app design and app layout looks great. But when trying to place an order it doesn’t work at all. How can I get rewards for placing orders but the app won’t even let me check out.
There’s no such thing as a free pretzel 1/5
By ......12................
when I downloaded the app, they didn’t give me my free pretzel and now I am very upset
Can’t download 1/5
By Anarow23
This app won’t let me download with a cc attached
Why???
Great wait 4/5
By Mealstone
I literally stood in line for 15 minute only to be told that I would have to wait an additional 7 minutes because they hadn’t anticipated
selling any sweet almond pretzels.
Still these pretzels are great.
Order always wrong 2/5
By Rene Strong
They can never get my order right I love the mini dogs. They never have any cooked
Rewards 5/5
By Candice Peppers
Love pretzels!!!!!
Scanning the rewards on the receipt doesn’t work 2/5
By Sarahgracesings
It always seems like there’s an annoying glitch every other time I use it
Complain 1/5
By dagupqn
There was a hair follicle on the pretzel
Delicious 5/5
By ajs1531
Pretzels are hot and ready. Super friendly staff!
Barely works 1/5
By XavierNeko
Literally just want to order pretzels and it errors so much, this app needs a complete redo
Ro 5/5
By Nimitzcvn
Love Auntie Anne’s pretzels
Wont let me create an account 1/5
By Punkskaterdude
you get stuck on the page where you fill out your info, because the info boxes don’t even tell you what to type in, and i have to put my friends email info too?! so extra and dumb.
Broken app 3/5
By Jay_dubs89
This app is broken. It used to work fine. Just tied opening it, it would load anything. Tried deleting and reinstalling and now it won’t even get past the main screen. FIX PLEASE.
App doesn’t work 1/5
By Why is he this
Fix your app
the worst 1/5
By kphanmitch
if you’re expecting this app to work like other apps where it saves you time standing in line, dont download it. you still need to wait inline and they dont make your order until you get to the register. i made the order 20 minutes prior to arriving and i still had to wait. others who were in line received their order before me. and its fine but to advertise that your digital order will be picked up in a timely manner is false and honestly a waste of time
The worst service I’ve ever seen 1/5
By KingSilver1
Not only does their delivery system not work properly, they don’t even call you if they can’t find your address.
I spent $30 on an order, only for this man to show up to the wrong house, and didn’t even bother to call me when he couldn’t find my address. You can’t contact the store in question, and DoorDash won’t refund this sort of issue either. This app is a joke.
Very Confusing 5/5
By 1975 A
Poor layout and almost impossible to figure out how to order and/or redeem rewards.
works fine for me 5/5
By Danidoesdiva
it works well for me, order was ready when the app said it would be.
What a joke 1/5
By Just gettin my Gold
The “skip the line” is a complete joke. Even with a line in place, people who order from the cashier and waiting in line is still faster than ordering it via the app and then waiting for them to make the food. Literally defeats the whole purpose of this app. Waste of customer time, waste of company time, and a utter waste of investor’s money. Learn to run your business a little better.
Doesn’t work 1/5
By clurissa
Can’t get past the launch screen. I even tried deleting and reinstalling the app and still all I see is the nice salty pretzel from the launch screen and it never shows anything else. Is this even a real app or does it just display an image?
Horrible ! 1/5
By Annoyedxs2
Worst app ever . Have yet to use because it crashes every single time. Can’t use rewards because system error. Give me a break
Cant use app 1/5
By deadend0
Won’t let me enter my information to get past the first “detail confirmation” screen
Costs Money to Order 1/5
By Nash141198
Only App I know of that charges you a $0.35 to place a pickup/order ahead. Shouldn’t be charging me extra to give them extra business & streamlining their restaurant orders.
Please fix this 1/5
By haidzkek
I'm currently on my iPhone 6 Plus running iOS 12.5.5., and every time I open the app it freezes for a few seconds and then a popup says "App cannot be launched" and then it crashes. How do I fix this?
