Rental car Bliss 5/5
Doesn’t work 1/5
You can’t return a car via the app
Full tank of gas but dirty 3/5
Waited 15 in line for them to give me a dirty car.
Easy peasy 5/5
The app experience was great. I was able to easily review and modify my rental. No phone call or use of my computer needed. Cool app
Great Service 5/5
Oscar was very professional and efficient
Poor service / app 1/5
Avis is by far the worst rental car company we use. Nothing they do is as advertised! Awful
Every transaction we have had with Avis has been very smooth. Vehicles always great!
There seem to be issues with the App. Not able to easily login, access past rentals, etc..
I have to log into my web browser to do these things. App is fine for rental pickup at some locations, but not a good tool for account management.
Manager at Hyatt of lisle 5/5
By scout bwca trip
Jose is great! What a great representative for Avis
Always Good 5/5
I’ve been a preferred member for a while and I’ve only had issues once or twice. Favorite place to rent a vehicle.
Mr George Nalley 1/5
Terrible app. Preferred member and no information as to where my car is. Airport board is down.
Bad service 😡 1/5
101 west Fayette Avis do not have good service I asked for a different vehicle and I was told No we don’t have anymore cars I seen a lot of cars at this location.. the car I have is dirty dog hair everywhere stinks I had to get disinfect wipes to clean it a little car 🤢🤮I will not be renting from them anymore.. I didn’t want to give any stars but in order to wright this for reasons I had to give a start 🤔
By Chading Stat
Car had scratches on the trunk release and the center of the hood and did have a cigarette smell inside. Pick up was easy and car was ready.
Don’t use this app I am being overcharged 1/5
I made a mistake and used this app. My reservation was for premium. When I chose the car an SUV showed up as included. Now they are charging me for an upgrade!!! Never use it again
Terrible cars at this location 1/5
By Saved J.O.Y
This is the 2nd time I’ve rented a car from AVIS & EVERY car I’ve ever gotten has been run down. Today I picked up a car & rep said there wasn’t any damages to it. After getting into the car, not only did it have chips on the bumper but the drivers seat seems broken (I went back into the location to info rep. & he said there weren’t any more cars. The car is suppose to be an upgrade and it rides HARD like there’s a problem with the tires, it pulls to 1 side as if it needs an alignment, it rumbles & accelerates hard as if there is a problem with the transmission. I had to wait over 45 min. for the rep because he was cleaning cars. Waiting caused need to be late for some very important meetings. Therefore, I had no choice but to leave in this broken down car. The last car I rented was a nice full size car with lots of upgrades ( unlike this one) but, it was obvious someone had smoked in it. I drove it out of town by myself at night and I wasn’t sure the car would make it. When I got to Atlanta I had to switch the car out & it wasn’t any better. This will be the last time I will rent a car from AVIS until they begin to get newer & better fleets of cars.
Buggy and slow 1/5
The keyboard often won’t show up when you need to input information. The confirmation email hasn’t shown up more than 15 mins later, with multiple resend requests (it’s the correct email)
Can’t give a zero 1/5
By hell no avis
Customer should be able to extend rental without one speaking to a rep. The 800 number
Takes a long time to get a rep. And the location right now usually under staff so when calling to extend they so quick to get u off the phone to help the money standing in front of them.
Avis app 5/5
100 percent convenient. Easy to pick, pick out, and return vehicle without waiting in line. I rate this app 10 stars if there’s such ammout stars
Great App, great company 5/5
Keeps getting better! Join the club, get your corporate discount code, put your preferences in, and go!
Customer service 5/5
Manager Joaquin at Mia location very helpful as well as Johnny counter help
Happy happy 5/5
By Core James
The app never lets you return a car.
Can’t book reward reservation with points on it.
Pretty much useless...
Rented a Jaguar, Got an Escalade 1/5
It used to be that when you reserved a car on the app, you would get the car you reserved. Now you rent a car, and one gets a random car that is similar but not what you wanted. I was looking forward to driving a Jaguar. Why do you lie Avis to your preferred customers????
Horrible. I can’t even find an Avis location. 1/5
By Scotts Place
Bug bug bug.
Horrible. I can’t even find an Avis location with the App, So I can’t even make a reservation!
Higher prices 1/5
This app offers prices up to two times higher then AVIS website. Why bothering creating such a useless app?
Love Avis 5/5
By Sarah Michigan
Have always had excellent service with Avis as well as very friendly staff
By Crystal Dimock
Have 3 holds on my account
Called customer service and they said the holds would be released in 24hr
What they didn’t tell me, Is that it would take an additional 3 business days until I get my money back
Now I’m half way across the country with a negative amount in my bank.
App doesn’t work 1/5
This is the second tome in a month my selected car as not been ready and the app didn’t work. When I call the assistance number provided in the app I was sent to a reservation person who couldn’t help and disconnected me. Currently I have been in line for 30 minutes with about 10 other people in the Phoenix heat.
App doesn’t have all features 3/5
I like the app, but it doesn’t let me unlock/lock, flash, or find my car on the app like it’s display. The app is always being updated, so it doesn’t work half the time. customer service is either rude or foreigners act like they don’t understand what you saying to them.
By GM disaster
I am adding a day and to change the return from JFK to LGA they wanted to charge me an extra $200 for a “one way rental”. It’s the same city! I called and they wanted to charge me more! Then they offered a partial refund of the excess in 5-7 days. 25 years as a preferred member but I’m done with Avis for good after this rental. Disaster!
Redeeming points 2/5
By obt. jffj
I have found it difficult to apply my membership points to my rental. Please design the App so this is easier. I’d like to be loyal but will go elsewhere if I am unable to redeem my points.
Pick a car...I’m sorry, this service isn’t working now 1/5
This is the second time it wouldn’t let me select a car and I ended up waiting in line for an hour, It’s either the app...or DFW not knowing how to upload cars for the app. Either way, time to start finding another rental program
Best Customer service so far thank you 5/5
Above and beyond is the standard here 5/5
By The "1K"
The Avis location in New Port Richey, FL is like no other location I’ve been to anywhere else in the country. The owner and staff here are always so courteous and knowledgeable. Most important they are honest with you! Most rental locations answer around the questions you ask. These guys give you the truth and options! Most important they go above and beyond the call of duty to make sure you are a satisfied customer.
Keep doing what you’re doing Jose!!!
Dirty car 1/5
By Phelan, Bob
This place staff are horrible
A little pricey on extending 4/5
Rented for $50 a day
Way over that price when I extended
Avis app does not update rentals online 2/5
I have been renting a car from avis over 5 wks straight! There’s no updates on this site plus I’m not receiving my discounts through my amazon membership which is linked to avis online app. They even called for me to return a rental which I had extended for another week through this site. I called customer service they couldn’t find any information on my extension that I made online, so I brought the car back and had to rent another one. Now this issue with my “supposed discount through Amazon” no one seems to know how that works! But yet my Amazon benefits is linked to Avis’s online app which you would think it would automatically come up? Hmmm! I guess that’s not the case... Now I’m looking for my current rental information online which, is not there! None of my car rental information is there except for the very first initial time I rented a car back in May 2020. With today’s technology anything that’s done through computerization should be accessible through their online Avis app and it’s not. Too much confusion, because I had been on the phone with customer service over an hour explaining the situation to no avail and you can hardly understand what they’re saying. Idk, if it wasn’t necessary for me to rent a car at this time, I don’t think I’d want to go through this again. Avis, get it together, I mean “EVERYTHING!”... Good company, reasonably rates but all the representatives should be on the same page and not guessing.
Middle of the road...
Not able to choose a car 1/5
I’m a preferred member where I’m my name was supposed to be on the board to pick up my car. When I went to choose my car, no cars were available. Not only that we have 50 people in line bc Avis is taking budgets customers. Biggest BS Ever. I’ve been in line for 2 hrs now. Changing rental agencies after this trip.
XM Radio & E-Toll Don’t Work 1/5
I picked up the car and was instructed to give the XM Sirius radio 30 minutes to reboot. I gave it one hour and got on the road. Came to my first toll booth and found out that E-Toll did not work and the XM Sirius radio still didn’t work. Contacted customer service and they reset the radio only for it not to work again. Tried to call customer service again I could not get through and finally gave up. Very disappointed in Avis!
Ella at the counter in Jxn I’tnal airport is a great rep for Avis
Can’t extend res in APP 3/5
App is okay but could be significantly better on the more important things. Working with and adjusting current reservation is very difficult, not clear, and often can’t make the changes needed. Can’t do their phone support either...b/c it’s terrible (not counter, the people at the counters are consistently good). Avis, if you are going to go cheap on phone support, okay...but at least spend 2more nickels to ensure that app can do all those things...ask SWA how it’s done if you can’t figure out yourself
Dirty Car really dirty whatever in car allergic reaction 1/5
By weekly Uber Renter
I’ll ask his name on my next visit, but there’s one agent who provides excellent service, and goes above and beyond when I’m fortunate enough to get him for my weekly rental.
Amazing Service 5/5
Only place I go or refer others to for a rental. Best customer service in Springfield!!
Great for pickups, terrible for reservations 2/5
I have used the Avis app to pick up cars at the airport and it works fine. But try to make a reservation ... disaster. It won’t even let you search for nearest pickup points, you have to enter an address then search on a map manually. Lots of failed searches owing to office hours; why not tell me that up front?
App not functioning 1/5
App not working! Won’t allow login.
Extending an existing rental by an additional week: 1/5
Tried and found it could not be done on the mobile app;
Tried and could not achieve any results on the Website;
Long, long phone wait times before connecting by phone;
Call center agent could not help me.
Hertz, you’re not perfect but here I come!
Excellent Customer Service! 5/5
Excellent Customer Service!
Very satisfied customer! 5/5
By quiet storm 87
Great customer service! Fast and efficient with reliable vehicles!!!