Not reliable: Use the website 1/5
The app does not reliably apply benefits (such as Amazon benefits) to your account, even when they are applied. And Avis will not rectify the problem unless they have a printed reservation/receipt that shows your benefits. Use the website and save a copy of your reservation. Don’t use the app for booking, though you can use it to review the basic details of your bookings.
Horrible service 1/5
Been sitting in the preferred line for nearly an hour. They are so poorly staffed and overwhelmed. They can only handle one person every 15 minutes. Employee just standing around - no leadership around! Horrible! Just Horrible!
I expect another 2 hours of this at the current pace!
Car smells like fast food 3/5
Car smells like old fast food. Airing it out as best as possible.
Poor experience 1/5
Arrived at OGG, car not ready at preferred, only 2 resources at counter, 20+ people in line. Have been waiting for over an hour...still waiting
Horrible. I've been using this for years. Just tried to book a car in London four times in the last hour. Each time it shows a rate of $120.30 or $102 pay now. But when I click Reserve it pops up a note that I need to check a box that doesn't exist.
I call mobile app assistance and get disconnected from the first representative and the next two quote me rates more than DOUBLE what I'm seeing on the app. They say they can't see the app rate even though they are the mobile app representatives.
Over 20 years with Avis. Never again.
Cars not that clean 3/5
By Laurel Touby
Service is good, but I have noticed that the inside of the cars are not cleaned well.
Long wait to leave lot 1/5
20 mins to exit the parking garage, totally BS
New “Split My Bill” feature does not work 1/5
This app is normally awesome. However since the 12.9 update. I haven’t been able to access the new feature “Split My Bill”. It does not work at all. I hope you guys can fix soon. Would like to see how it works
I tried to reserve a mustang GT on the app. It would not give me the option. It did however say Mustang with no real details. I arrived at the site and in the spot was a regular Mustang. I went to the counter and asked why I wasn’t given a GT or the option to rent a GT. They said they could do it but it was going to be 1000 dollars more expensive. And they were giving me the car I requested. I explained this did not happen the last time I rent or the time before. And that I never was given the option for the car I wanted even though it was there. The counter clammed up and said take itnor leave it. All while telling people cars were coming and having no one was receiving a vehicle. The last time I rented I got the vehicle I was looking for with great service. I was expecting to have a certain vehicle for Memorial Day and felt like I was taken advantage of. I excepted the vehicle that was there and left highly disappointed in the whole Avis preferred experience in Denver.
Unsatisfying experience 1/5
By Eric Noland
I used Avis for the first and the last time last week. No points are available if you have your travel department book the rental even though it was under my name and credit card.
They have a fuel service program that they don’t tell you it’s $9.99 per gallon. I wasn’t told or asked about any fuel options.
App is just ok 3/5
By MLG Oklahoma
App doesn’t tell me my points, nor let me choose to use them when renting. It’s adequate but not exceptional.
Price difference 1/5
It’s so much more expensive than going into an avis location in person
Edward Hall 5/5
By Eddie MSix
Great service friendly and was easy to work with
App bug 1/5
Updated app requires box to check to accept terms and conditions. But it doesn't provide the box. So rental is impossible. Useless update
No Past Rental Receipts! 1/5
I was very disappointed to find no past rental receipts in the app
Bug when booking 1/5
This new version bugs... at the last step of the reservation it shows an error message saying it cannot be done at the time... so I have to go on safari on avis.com and do my reservation... and it works well on avis.com... making the app useless...
Can’t log in 2/5
Difficult to log in and use.
Horrible mobile app 1/5
By will not let me submit this
Usually easy to use - but as of today, will not let me access my profile- instructs only to set up a new account- then tells me I have an account- recognizes me as logged in but will provide NO access to my profile fields! What a waste of my time!
Vehicle switched again!! 1/5
Once again my prepaid vehicle has been switched by Avis. Unreal. No reason to pay to hold a reservation because Avis doesn’t follow through.
There is always a problem with what the app indicates that I’m being charged versus what I’m actually charged when the rental is complete. Even though it says “prices include taxes and fees (airport fees are ridiculous and unclear),” I still seem to receive ADDITIONAL charges. Furthermore, it doesn’t give me an option to use my accumulated Rewards Points to reserve a rental. I always have to CALL. There are plenty of ways this app and Avis are taking advantage of the customer, this is just one example.
Sort of works 2/5
You can see your car, you can reserve your car but try to modify your return, see a receipt for a past rental, look at your rewards points, use your points to reserve a car - forget it
Pointless app 1/5
By Mato M
Can’t check in vehicle using app unless at parking garage where there’s no mobile signal.
No card for wallet.
Can’t see vehicle details until I get the key, by which time I know what car I have.
By Great Alarm Tone
It’s almost impossible to rent a car by utilizing my accumulated rewards. I have tried by using this App and unfortunately it does not provide this option. It’s very disappointing
Vehicle issue at pickup. 1/5
Vehicle has a low windshield washer fluid warning. Customer service rep told me to go buy some.
Easy and seamless! 5/5
From start to finish, this rental is been fantastic. The vehicle was ready. The app couldn’t be easier.
App needs improving 3/5
By preferred renter
The new app is difficult and kept trying to give me a 12 passenger van for my intermediate rental. It displayed a car for confirming, then stated not available three different times. Don’t offer a car if not available.
Website outdated 1/5
It’s pretty ridiculous that I cannot add my wizard rewards number to an existing reservation. Instead I have to call Avis, which is only open during east coast business hours. Super lame. Not impressed. Hertz has a way better program that is current in their technology.
Choose my car NOT WORKING 2/5
Frustrating!! Keep choosing car, keep getting error. Lock my choices long enough to let me choose, ok? Needs to be fixed ASAP. No patience for this crap after long day on the road.
Best Rental Place Ever 5/5
I never have to wait, Alton is always on top of everything and always answers my questions. He is very knowledgeable and very helpful. The help that he has at the desk is also exceptional, she was very nice and helpful and welcoming! I will not rent it from anywhere else but Avis no matter where I am in the world! The app makes things so easy and smooth. When I rent from the airport I can skip the desk checking in and out!!
Excellent App 5/5
The Avis app is intuitive, very easy to use, and saves time.
I love Avis preferred! Simple easy and hassle free!
Slow in Savannah 1/5
Waiting in Savannah. Over 20 in line for regular service and 7 in the preferred line. 2 people trying to service everyone. Pathetic service
I have input all the information I know to input and make sure that it was all correct. But after I get to the end of my reservation it says I cannot complete this transaction and to either cancel or call customer service. Not very pleased about not being able to make my reservations on the app which I know that is what it’s for!
Fort Wayne is great 5/5
I always find it easy to pick up and drop off my car in Fort Wayne. Dawn is always helpful and pleasant to work with.
Never have the vehicle ready. 1/5
Why reserve when you have to wait into additional lines when arriving at the facility? Always having to wait and never having the vehicle originally reserved.
Avis is the best 5/5
Not only do they have some of the best car selections.
Service is friendly and if there’s any problems they fix it immediately
Never disappointed always satisfied renting here
Better off walking 1/5
After trying to use the app and it failing several times, I tried customer service. They offered three different prices for the same vehicle, and after wasting nearly an hour of my time they disconnected me. What a waste of time. Ugh.
Excellent app: User friendly and fast! 5/5
I love it
Waste of time 1/5
What is the point of this app if I have to wait in a long line to get my car. I have to wait for people who don’t have reservations or cars before I get mine
Cannot access account details 1/5
Every time I attempt to view my profile by clicking on the profile icon, it only takes me to a page to “sign up”, despite already being a preferred member. There is no way thru the app to ever see my account details. If I click “sign in”, it just says “you already have an account”. This is exhausting and really needs to be fixed.
Great apo 5/5
Very easy to use, it is great that you can choose your car, and save time!!
Rates in app way higher than booking online 1/5
I’ve been researching rental rates for a future trip. The app consistently shows a rate $300 higher for a rental than the same rental being booked via a web browser.
Prepay option 1/5
The prepay option for this app is not operational and should be looking into updated software
Quick and simple 5/5
By Mz Shirley
Steven is so informative and cool I’m sooo glad I decided to rent my car from here!
Garbage app 1/5
You can’t do anything with this app! No ability to update your CC info or any other profile info - complete garbage.
Buggy and lacks any useful functionality 1/5
Most of the time the app doesn’t see my reservations even though I’m logged in
When it does it rarely lets my pick my car, which is always sedan.
It always assigns me some awful suv even though I never want an suv.
In the rare event I can change my car, it’s for an suv or minivan I don’t want
The app doesn’t make it clear if I prepaid for gas or not
The app doesn’t make it easy to contact support. There is no chat, message or email option. Call only and sit on hold
Useless app with false promises of grandeur
Not sure if it’s the app or the tech it has to interface with but I am not impressed.
Avis though is still my preferred car rental company.
App keeps crashing 1/5
By Nicole W..
No idea why. I have space on my phone, have restarted the app and even the phone and yet it crashes every time after just 30 seconds or so. Can’t even finish typing my password in.