Love this app! 5/5
So convenient to have all my rental details at the tip of my fingers!
It’s great 5/5
It’s pretty descent and very simple and useful.
Love the app 5/5
I love the convenience of using the app however when I actually showed up I could’ve had few more people working the counter specially on a Friday morning when it’s really busy just to help streamline the pick up process.
Cannot find Maui. Does not show me my points total or indicate how to use points 1/5
Very disappointed I look for my points I see a long list of my rentals but no total
I want to rent a car in Maui using points. App is unable to find Maui. My internet is working fine
For ever 5/5
I have been a lifetime customer of Avis. Avis has never let me down. Now that I travel more for pleasure than business, still a fan!
Can’t find anything 1/5
The website says I can set up skip the counter if I have the app, so far I have been on able to locate this feature to apply to my current reservation. It shouldn’t be this hard to fine.
Avis is great, but the App is terrible 1/5
By Moses Moses
I’ve never been able to book a car using their app. It always makes me go through the motions. I spend about a good 20 minutes picking out a car and filling out name phone number and credit card info.
But when it comes to press play it gives me problems and tells me to call.
JUST AVOID THE HASSLE AND CALL THEM DIRECTLY IN THE FIRST PLACE.
This is a scam. The W 54th street location in Manhattan NY told me that they couldn’t give me a price on how much the security deposit is. That she’d have to swipe my card day of to see how much it is. Then put me on hold for 20 minutes and then I tried calling back and it was busy. This is a scam.
Not User Friendly 1/5
I have the app for all of the major car rental companies that offer one. Avis is by far the worst of the bunch. I’m a Preferred Plus member which means I rent a lot of cars from Avis and I never use the app. It is so much easier to use the Avis.com website than the app. The app doesn’t show the potential discount deals available and the breakdown of charges amongst its failures of being user friendly.
Excellent customer service 5/5
Excellent customer service, picked up rental . The entire process was fast and easy !! Great experience, will definitely use again.
Not a good app 1/5
App does not always work. What good is it when vehicles are not ready. Also most places the exchange vehicle does not work. Avis and Budget are one of the worst I’ve ever rented from. They are the bottom of the rental company’s. That has to be why the company I work for uses them. NO customer service at all.
Horrible Service 1/5
The service at the counter was HORRIBLE! They serviced everyone except their preferred customers. Claudia Francis argues with me and was not apologetic. Need a new manager! Farrad Reid did not apologize. He defended his employee.
Rental Returns 3/5
Rental returns don’t get updated on the App on time.
The new release is terrible. There are annoying animations during the booking flow like when the date calendar pulls up to input the dates you want the rental the animation bounces around for a couple seconds and it’s frozen during the bouncing so you have to sit there and wait for it to finish doing its thing before you can select your dates. Also, huge problem, I’m not able to sign into my account. The option to sign up for a new account is clear and easy to find but when I click on the link to sign in it looks like I’m in the flow to create a new account.
Not user friendly
Peter Green 1/5
The sn’t worth a plugged nickle. Majority of the time I can’t pick car. Today is the worse will not let me confirm, which means no care ready, hour long line wait, and I am “Prefered”. Rent from somebody with useful tech. Call center is overseas, they have extremely long script, can make reservation, otherwise can not correct issues.
Where is the Avis bus? 2/5
So it’s 10:41pm and LAX is a zoo, but I’ve seen every rental car company bus but Avis!
25 minutes and counting and no red bus in sight! Yeah, there’s construction, but as I said — many other rental company buses have come and gone! C’mon, Avis!
Check the box to agree 1/5
By Freddo 107
My problem is there is no box on my mobile app to check in order to agree and book my reservation
Avis customer service Auckland New Zealand 1/5
I never had so much grief dealing with Avis in New Zealand. I rented a car for 3 weeks and had to extend it by 2 more weeks so I called Avis and asked to extend. Avis representative in Christchurch New Zealand was very nice and cordial and confirmed I can keep the car for 2 more weeks at the same rate. Few days after I returned the car I was shocked when I received the invoice. Avis doubled my rate from the day I rented the car. I called many times arguing with customer service in Auckland that I was told the rate will not change. A few days after, I received a very frustrating email for a lady (I still have her email on file) from Avis Auckland customer service letting me know the rate is the rate and my request has been rejected. She also added I need to provide her with the name of the person I talked to to validate my claim. She implied I was lying. Im used to Avis in the US which would never do that to any customer. But I guess outside of the US, customers are at the bottom of the list. I’m going back to National!!!
Error after recent update when trying to book 1/5
At end of a booking when trying to save the booking, it gives a message that “Please check that you have read and agree to continue” but there is no such option to agree to the terms. So, I am basically stuck.
Please help! 1/5
This an awful app. Logged me out and there is no way to log back in. I hit the “already have an acct” option and filled out the info. The message I got stated that I already had an acct and should follow the link I’d just hit. There seems to be no other way to recover my acct on the app.
Someday there will be a rental car company that gets technology and makes it easy to rent from them. Until that day renting cars will continue on with a process invented in the 80s. I’d say go to another company but they all seem to think the status quo is ok. More and more I just use Uber when traveling and pay the extra cost.
Worst experience 1/5
Having over 30 people in line at the preferred desk. I went to the regular counter with no line and was told that I’m stuck with the preferred counter.
40 minutes wait is not a preferred customer treatment.
Cannot even find a login button 1/5
It just keeps asking to sign up an account, which I already did. If I re-entered my member and other information, it says I already have an account. Please sign-in. And there is no way to sign in.
Long wait for reserved car 3/5
By frank travel
Why am I waiting for a reserved car at Savannah airport?
Chris Sultemeier 1/5
By chris sukte
Terrible. Not connected to other services. Does not update profile. Follow up poor. Terrible experience.
The Big Lie 1/5
By Wildix RC
When you rent a vehicle and they tall you your rental will cost $176.00 but you get your bill and you have $76 in Fees and taxes. The taxes we understand but the fees are made up random ways for the rental company to earn more money on the rental without disclosing the true cost to the consumer. Avis is the biggest culprit.
Customer Service is a joke at your company. 1/5
Savanna-Airport. Waited 1 hour and 45 minutes for my car - and then was told I had to wait another 20 for them to clean it. Lines were unbelievably long and my Preferred Status just let me stand in an equally long line as those without preferred.
Can’t access points balance 2/5
The app is not so user friendly. Even though I was logged in, it was still pressuring me to create a Preferred account.
I couldn’t find out my points balance in the app.
Great app 5/5
By Satish Nalluri
All my info is gone again. 1/5
All my info is gone, but it says I’m logged in and forcing me into a circular death spiral of failure. Testing is a real thing that should be done with apps.
Not working 1/5
Pick s car did not work until I picked a more expensive car
BOS worst Avis station in the system 1/5
The app offers me cars and says not available. So i wait in line and wait. App vehicle selection feature rarely works.
Airline partner not being recognized 1/5
My wizard ID has been active for years and while my profile work information may have changed the Alaska Air member number has not. I just completed a rental in Jacksonville yesterday and now need to return because my som is in ICU. Trying to get a reservation online or over the phone has been EXTREMELY difficult and customer service is telling me they cant use my profile. This makes absolutely no sense to me whatsoever. What happened and why cant I use my wizard ID?
This is very disturbing...
Pretty terrible app 1/5
Pretty simple: it doesn’t work.
Need More Options When Rental in Process 3/5
If feasible please add the option to change payment methods before drop-off, to avoid another stop at the front desk. Also, being able to extend rentals past 30 days would be nice.
Better than customer service 5/5
I wanted to extend my car rental by a few hours due to a flight time change. I tried calling customer service first but was told the only way to change was to cancel the existing reservation and rebook at a new rate. I hung up and got this app and changed my reservation in a few seconds. It couldn’t have been easier. Love the app!
Tenting with points 1/5
It took me 5 minutes to figure out how to rent using points, i gave up
Dulles Avis Customer Service the worst 1/5
There is no information on this app that tells someone coming into Dulles for the first time how to get their car. First, walk outside in the rain. One doesn’t know if there is an office in the terminal and then the bus to the lot, or if the office is st the remote lot. The bus drivers are no help. The absolute worst Avis experience I’ve ever had. And the app was zero help.
Loyal customer but not for long 1/5
Nothing like showing up at 10PM after flying across the country with my kids to the preferred counter to find out that I have no car. What’s the point of making a reservation?! I feel like I’m trapped in a Seinfeld episode. Picking your vehicle on the new and improved app also a bust. Nothing but error messages. Highly considering switching my loyalty. My last few rentals with Avis have been horrible.
App doesn’t always acquire the car during your choice 3/5
Needs better communication with Avis database
You need to make it easy to add a second credit card in the app so we can manage between work and leisure rentals easily
The company has for different types of "preferred" I'm apparently not the right kind despite the app telling me I am.
Also poor design.
Very Dissatisfied 1/5
I have been using this app for the past year have still not been able to complete my “Preferred” profile in the app. My status says preferred but it still prompts me to “complete my profile” every time I log in. I’m now trying to use rewards points which have never been provided because of the app not acknowledging my status or rewarding me for previous rentals. I called the customer service and they even could not fix the issue “at that time” and told me to call back later. As previously stated, VERY dissatisfied!
Impossible to book using this app 1/5
At the end of reservation process, app keeps saying “please check that you have read and agree to continue”, but there is no checkbox or anything to read.
Wont let me find the car I want 2/5
Some how it put my preferred vehicle as economy so when I was looking to rent a Jeep Wrangler it didn’t even show that as a possibility. I was actually about to book with Sixt when I found if I abandon the app and go to Avis on line I could rent a Wrangler. I went back to the app and found the place where you change the vehicle preferences but it was greyed out and I couldn’t change it. I don’t use the app anymore.
Whys this location still open 1/5
By Fergie Ferg II
The Avis car rental at the South Bend Airport is absolutely the worst most unprofessional rental business with the filthiest vehicles I’ve seen. The customer service is, well I have no words.
Couldn’t choose car 1/5
I prepaid and the app kept only giving options for an upgrade. Trlls you to call a number for help and the number can not provide help