Auto sign in 4/5
Love the app but for some reason it won’t let me sign in with touch. Even when I select the option. It does not save. Is that a big?
1 stop shop 5/5
All I need to solve my rental car needs.
App is now broken 2/5
Upon starting a reservation with my iPhone 6s and iOS 11.2, everything works as expected until I choose to complete my reservation. Then the app states I have been log out due to in activity. Clearly this is wrong as I am using the app step by step to complete my reservation. It then tells me I must log back in to continue. With this version there is no Working login screen for existing users. It says to click here for existing users and then enter your wizard number and password but then it just tells you you already have an account please login instead. I still can’t find the login button. The app used to work.
App works. Can’t add Visa card 3/5
The app works fine.
Only issue is that I can’t add my Amazon Visa. All other cards work fine. Frustrating
The changes have been needed and it’s much more user friendly now.
When it works it’s great 3/5
By Kat Maths
This app is great when it works but seems not to all the time. Why do sometimes I get alerts about cars and other times not. Why sometimes can I change reservations and others not. (And I don’t change anything!). But when it works it’s great and so convenient
Ongoing errors 2/5
By Disappointment sadly
The app has improved over time however it continues to lose my Preferred information with every update. As a company Avis is quite unorganized and their call centers are unable to help with anything it all about renting the car. Have a problem? Good luck getting help after 5pm.
Reduce rental not functioning 2/5
Unable to reduce the length of rental on my app.
Cannot process 2/5
By waiting on the app
It may SAY “simply tap RETURN in your app” but what it really means is “waste you time in the app”. It would be nice if the technology that created the reservation would somehow get the info to the app. But it doesn’t. Instead it “simply” says “cannot process.”
Terrible service 1/5
Only suggests minivan as options though lot is filled with cars, agent is taking 15 min to deal with person in front of me and couldn’t wait so stuck with crap car. Poor app car selection and service
No way to report an issue with current rental vehicle 2/5
By Andy B CACO
The Avis app does not provide any way for the user to report problems with their current rental vehicle. I’ve reported issues to the agents when I’ve returned cars, but have no reason to believe they actually note those issues or get them investigated or corrected — the agents have not written down or recorded on their pads the issues I’ve reported while I was there. It would be nice to be able to report the problems with the car in the app, so at least there would be a record associated with the correct car.
Avis/budget in Alexandria, 1/5
Two weeks in a row, there were no cars available. They had to clean a car for me. I waited one hour on January 7 and waited 45 minutes in January 14. On the Jan 7...there were 18 of us waiting for a car. This week, there were 6 people waiting for cars. The lady at the desk was delightful but stressed.
I will be coming here for the next several weeks and question if Avis should be my car rental vendor.
Broken business model. 1/5
App still blackmails you into granting it location services and now Avis has done away with select and go. Now you have to play car roulette. No option not to offer “non-free” upgraded options that limit the variety of offered cars.
Sufficiently Appy 5/5
By Ryan W McK
The Avis app is an app, or application. Previously called “a program”. You can use it on your phone. It allows you to rent cars. As such, it fulfills the purpose of its development. If you rent cars, and if you also use Avis to rent those cars, it makes perfect sense to use the Avis app.
Doesn’t work 1/5
The app wouldn’t even load my info. Classic Avis.
App often won’t show rental till after pickup 2/5
By Mike 2check
Often times when making a reservation the app does not show the reservation unless you search by confirmation number from your email. Once you search by confirmation number it may or may not populate the reservation despite the reservation being valid. This app doesn’t serve much purpose.
Car not at the designated spot 1/5
My car was not at the designated spot
bad place 1/5
bad behave she use bad Language dont want to work on my Reservation on my
Go Lucy B. 5/5
I was in line awaiting my turn at the counter at the Atlanta rental car center. There were approximately 6 people in front of me. It was taking unusually long for the people at the counter to get their cars. I thought they were just too chatty. Finally when it was my turn, Lucy greeted me with a smile and told me that it may be a few minutes because the my car wasn’t ready. They were running a little behind. In the mean time she encourage me to download the Avis app and since I was already a member, to update my profile. She made waiting pleasant with a big smile a great customer care. Lucy when your boss sees this, you have some explaining to do! ;-)
The worst 1/5
Never rent anything from them . Worst company and worst service
The worst 1/5
Despite touch enablement you still need password. Does not easily allow you to switch personal and business where most folks have Yao different credit cards
Horrible app 1/5
Not at all user friendly. Signs me out every time I leave the app. Tells me to choose a car, but if a car is already selected for me it only allows me to confirm
App fails with iPhone XS 1/5
Haven’t been able to use this app for a week. Keeps thinking it is not connected to a data network even when other apps work fine. Don’t waste your time.
Good but does not stay logged in 3/5
The app works fine but it does not keep me logged in. I have to log into my Preferred account each time I use the app. The thumbprint method does not work.
Continually having to login 1/5
Continually logs you out of your account or forgets your preferences.
Horrible selection of cars - most cars have higher mileage 30k+ and show lots of wear. Very long lines consistently in Dallas - even if you are preferred (many times times will assign a minivan or a car that is too small). Avis is a consistent miss.
Don’t annoy me with 20 alerts the day of my flight on how I can change my vehicle then tell me I can’t when I arrive.
Awesome Atlanta 5/5
By Kokaine city
App update 4/5
By Still dissappointed
I love all of the new features. Would be a 5 if the app would l let me enable Touch ID. It appears there was a change in the last upgrade that doesn’t allow the app to remember me. It would be great to have that fixed so that I can quickly access my rental information. It is slightly inconvenient to have to enter my password every time and often with my hands full with luggage while traveling.
Excellent App 5/5
Very user friendly
By TJ Kohler
Where do I start. I tried to add a credit card online, but it wasn’t accepted and I was told to call Avis. I gave the information over the phone, which didn’t work either. So I was transferred, two times. The new card finally showed up online, not as an additional card as intended but as a replacement, after which my new reservation no longer showed online. I entered the long confirmation number from my email receipt into the search box and got only a pop up warning that the pick up location does not exist. So I moved on to check my points. The box showed Plus, above Preferred, above the total, but the box below it said Plus would be achieved after 25 rentals. I counted 21 rentals in my online history. So I have no idea whether I have Plus or not. I know I should call again, but I don’t care to waste another hour.
Worst app ever 1/5
It never actually works. Constantly comes up with errors. A pretty app that doesn’t work is useless, and that is what this app is.
Rental car return 4/5
By rental fll
When returning our rental car today, there was 1 person working the counter on the busiest travel day of the season. After waiting over a half hour in line, the employee called the next person in front of us and told him the system was down. They never said anything to the rest of us in line. The gentleman in front of us told us about the system so we just left the rental the way it was instead of paying on our preferred credit card. For being a preferred customer this was very bad customer service and was totally unacceptable. Hopefully our return rental will be better.
Terrible customer service 1/5
By upset craig
When arrived at small airport, they did not have our reserved size. They downgraded us to smaller vehicle, while still charging the same rate. After discussion with customer service we drove an hour to trade vehicle only to be told they could not get their system to accept the vehicle exchange. Terrible experience for a long term customer.
Long waits, dirt and damaged car 1/5
Waited over 2 hours to pick up our car and when we finally did you could barely see out of the dirty windshield, didn’t have time to clean it as we were rushing to make the last car ferry. Since we picked up the car in the black of night, I was shocked to see the damage to the car in the morning, scratches everywhere, dents and missing trim pieces.
So far so good 5/5
By hot cars only
So far so good
No car 1/5
Car is not in my space
Managing my account 2/5
I am signed on already but to manage my account it is asking me for my wizard d number, dL or credit card. That’s a pain
There is no provision to log off or send comments. There is no reward status prominently displayed. Too many clicks needed to navigate and make transactions.
Great, when it works 3/5
Love the car swap feature (when available) at the airport. That said, the app is super finicky. If you make the mistake opening the app without an internet connection (eg airplane WiFi just shut off), it dumps your credentials and forces you to log in again. Also, I used to get notifications to use the app on my rental return, but those don’t pop up 90% of the time, presumably because the app is not logged in? Nice features and UX when it works.
Car lot 1/5
Can not find car lot
Not reliables 1/5
Booked using the app and it’s was just a set of confusion... this were all over the place and had to waist 2 hours at the counter to get it all going!!!
December 23, Avis preferred, car not ready, long line, 2 hours waiting, not a good experience. The agents were nice though.
This app is terrible. 1/5
The app constantly sends me incorrect txt instructions. It constantly send me conflicting information. It was very hard to log in and sync my account to anything. They shouldn’t push people to use this hunk of garbage.
Need more info 4/5
To choose cars. Horsepower, all wheel vs rear wheel, and a photo of the interior.
Michael kozloski 1/5
You have now frustrated me for the final time.
I rent from your company and spend probably in excess of 10.000
Dollars per year.
Keep your points I will no longer rent from your company.
Your apps do not work
I have to call every time I require a receipt.
The receipt is supposed to be emailed to me it never is.
Your app won’t except a known and used every time credit card.
I spend more time on the phone waiting for a rep than I need to.
Your system is unorganized inoperable and very frustrating.
I from this date on use other rental companies that have operational systems.
Avis preferred customer
Location, Location, Location !!! 4/5
The app is easy to navigate and I like most things about the app, but it could have a better way to locate Avis locations. Even using a zip code, or something, I ended up calling the app support number and they were not helpful, they didn’t get that I was going to be in Winter Park Colorado, and that I could not walk to the location in Boulder Colorado 100 miles away. That was frustrating.