Never told me that will charge by Mile 1/5
I booked the car and found out that I have to pay by mile. That is really ridiculous and it’ll end up costing me a lot than I expected. I’m not sure I would consider Avis again.
App issues 1/5
Every time I try to log on to the app it keeps telling me my account is locked. I have called numerous times and the person keeps asking me to reset my password. This does not help my issue. Finall got hold of someone and they told me that they can not help me.
Preview rental 2/5
I cannot add my points from my previous rental
Avis app broke and they won’t help fix it 1/5
I can no longer make or edit reservations from phone, since Feb. 2023. It just tells me to call. Worked for years. I’ve reinstalled the app. several times. I’ve called all sorts of numbers. One person said they created some sort of a help request. I’ve emailed them with a response they received my email, but no other help. Fortunately, the web address works. I’m not calling then. If so, I may hav to go back with Hertz or Alamo.
App useless 1/5
Has some good features, but incessantly repeats itself and you end up in a dead end. Forget calling. My call was dropped four times!!
Thanks for special assistance 5/5
By Thank you Worcester
Made a mistake on dates for a one-way reservation. Staff at Worcester Airport location was super in helping me get a last second rental. Being Avis Preferred certainly helped and price was very reasonable despite my error.
Hate this ap 1/5
Slow, inconsistent, can’t make it work!
Doesn’t show rental information while I’m renting the car
Rates to HIGH 1/5
By DuBose ll
All of the advertisement, but nothing on a real price to rent cars for four or five days the rate is really too high. There are better rates at other Rent-A-Car places preferred renting? It’s not real.
Best rental car app! 5/5
Easy to use,. Creating and mortifying a reservation has never been easier!
Pathetic service 1/5
Vehicle unavailable at the last minute and no intimation was done beforehand. Upon reaching, the car wasn’t provided although the booking was fully paid. When called to the customer care, they bragged about the company just locking the price and not promising the car availability. Extremely dissatisfied!
Never works 1/5
Supposed to be able to skip the line and pick the car, but when told to pick the car, I end up having to wait in line. Could be the app, could be the staff. 🤷🏻♂️
First time user 1/5
By Live laugh fashion
Even though it’s offering me cars to upgrade to on the app, it’s not allowing me to reserve them. I’m now having to stand in the long line for assistance.
Stephen provided great service. Thank you. He deserves 5 gold stars & a raise! 5/5
By Cat Willow 123
Stephen provided great service. He deserves 5 gold stars & a raise! Thank you!
Cumbersome to change reservation 4/5
Generally everything good. I needed to change date and return to airport, not city location. It was cumbersome and required passwords several times.
The best! 5/5
Accommodationing and the best! The TPA CREW THE WHOLE TEAM FROM GREATERS TO CLEANING CREW YALL ARE THE BEST!
Customer Service 1/5
By God’s Son 1984
Reached out to customer service 6x in one night. It’s been 3 hours after calling roadside for a flat tire and being transferred several times.
Price difference 1/5
By Sac Reader
Avis you all need to become more competitive with your car rental prices. I use to always rent my cars from an Avis that is local or at the airports when I travel out of town, but now I go to Enterprise because they are cheaper and don’t have the “Pay Now or Pay Later” expensive prices for their cars.
March 20 2023 1/5
By lga-msy traveler
Nobody at the preferred counter and my only option is a mini van
Avis app just ok 3/5
App would never properly link my reservation to my account forcing me to reenter my conf # every time.
Also app does not allow transfer of confirmation to Apple wallet
My rental did not show up on app 2/5
My rental did not even show up on app
Bad directions 1/5
By Happy Omahan
I get a text telling me to open the app and hit return now. So I open the app and search everywhere for return now and it never shows.
I really wish it did because your Charleston airport return was an absolute mess. People were dropping off their cars in the the parking garage traffic lanes and that backed up traffic for blocks.I dropped off the car more than an hour ago and I am still getting text reminders to drop off the car. You gave me a great car but this headache puts a big damper on that.
Weak security 1/5
By ye olde professor
No easily seen log out link
App and service not great! 1/5
By App doesn’t work!
I have been trying to update my Avis account for over 6 months now. I have edited when picking up a car, called and asked my wizard number to be connected to the reservation and edited and my last name both online, on the app and through phone and it is still not correct. Additionally, I reserved a car last week and my upcoming reservation continues to not show up on the app. So frustrating!
Country Code Must Be Required 1/5
By App needs work 2
No idea what this error means!
Not happy 1/5
There’s no help when needed
Customer Service 1/5
By Christian Her
Your customer service is a joke and is extremely unhelpful and rude.
Clunky behind the times and Avis Budget Group will soon be left behind 1/5
Their systems are disparate of each other. Probably due to a poorly executed business merger from the technical team. I reserve on the app however; upon arriving to a pick up site, no reserved vehicle in the app. However; you can search by a conf# number and that will almost get you there. Further, after renting, no history of the rental in the app.
Come on guys- 2023 is here…
All you can do is make reservations. But then it doesn’t remember them. Had to search for it from the reservation number from the email. Can’t check in when you’ve found it. What is this app good for?
By Riddel me this
What is the point of making reservations and being a preferred customer if you can’t get them when needed. You have to sit and wait in the preferred customer line still! I thought the point of being a preferred customer was the reason why you would have quick and easy access to get your car in and out. This is ridiculous!!!!!
Mostly does not work 2/5
Trying to upgrade and get error message. Try to change car and get error message. Try to contact customer service and get error message. Most of the time I cannot get a description of the car rented but sometimes. Often a challenge with international travel but have had issues with domestic as well.
Used to work better in the past but updates of late seem to have created issues. Too bad too as the look/feel of the app is pretty good. The functionality needs help.
Trying to get curbside drop off… called and told had to get app.. got app, said I needed wizard number. Got number and can’t find any info on curbside drop off… totally ineffective!
Can they ever get the rental right? 1/5
By Disappointed and Dubious
I’d like someone to explain how a prepaid rental made months in advance results in the completely wrong size car being offered, and a whole lot of effort to get what I already paid for. Avis used to be great - time to start looking elsewhere for my next rental.
Does not provide choice for van rental
Suggest alternative not available even your service rep can not even help
Needs improvement 1/5
This app really does not function well. Not intuitive, does not locate existing or past reservations, asks me to enter wizard # to keep track of my reservations on the app but when I go into settings, it’s already entered. I have to renter the confirmation number every time I open the app. I am supposed to be able to go straight to my car but I have not yet successfully been able to do that. I end up wasting time going to the garage and end up having to go back and get in one to talk to a rep, who processes everything then tells me I could have just gone straight to my car.
Worst app I’ve ever used 1/5
It is super inconsistent, confusing and doesn’t work for most requests
Stop Logging Out 3/5
Overall the app is pretty well designed and does its job well.
Unfortunately, it’s rarely there when you need it, as it has inevitably logged itself out when you get to the counter
You did not give me the car I ordered (full size SUV - Tahoe)
Avis app 2/5
By CPW 1964
Not happy with the app.Very hard to manage rentals and returns with the app. It gives no details of costs. If you make a change and no phone number of any want to call it appears whatever you do will cost you more money and you won’t find out until after you’ve been billed.
The best 5/5
They provide best service.
Good clean cars
Fast check out in car service.
Cars are new and amazing choices.
Really fast phone service.
Rewards program kinda long and tough to get
Definitely earned 5 stars 5/5
This is the best app ever made for rentals it’s fast and easy you don’t even have to deal with a real person
Avis Representative 5/5
By Disney lover 24
The women who helped me was extremely professional, kind, and knowledgeable answering my questions. She had me on my way with my rental in no time at all. Definitely great overall service.
Staff overcharged 1/5
By send a reply
I rented a vehicle with Avis on 1/31/23 for 7 days to drive for Uber. Yet on on the 6th day the vehicle’s engine light started to display in the dash, so I contacted Avis, who instructed the return defective vehicle for replacement. Yet upon return of rental vehicle with keys to the Avis staff, yet they didn’t end the Rental, so Avis charged for a extra week in duplicity.
Terrible experience - can’t even leave a review. 1/5
App is so broken
Worst app and customer service ever! 1/5
What is the point of an app that doesn’t know the current innovatory? Never again will I rent Avis!
Can’t Redeem Points Via App 1/5
This function hasn’t worked in so long. It defeats the purpose of having points and not being able to redeem them via the app, so I would have to call an agent every time I want to book a reservation. Please fix this!
Can be difficult 2/5
By Feathered wrench
App never allows me to choose a car. 1/5
Every few weeks I rent from Avis and the app never works for express pickup. Instead you have to stand in line for an hour.
Even better the app gives you a pop up and Tells you to call and when you do they say just see an agent.
Ridiculous when you want to modify hyoid reservation because your flight time changes and you lose you car! So stupid. Same date just a few hours late/….. not in the 3 hour Wi so so so I lose my car??!!!