Hijacked phone 1/5
Today the app hijacked my phone! The app wouldn’t let me exit out of the app or switch apps or do anything until I gave them permission to my location. I had to accept and manually turn off location services for this app. One star for Avis, fix this.
Reservation Not linked 1/5
My reservation was not linked after TWO separate calls to reservation.
Got to the airport and the smallest of small “Standard” SUV was there.
This car would only possibly fit 7 people if they were mini people.
Terrible customer service at MCO by a person who could care less about my satisfaction or requirements.
AVIS TERRIBLE JOB.
OUTSTANDING CUSTOMER SERVICE 5/5
By Antonio Kitchens
To whom is may concern.
My Experience today at the Dayton International Airport was Amazing
After reserving a a car from downtown Dayton location (RN20562303-US-6)I proceeded to location. Upon my arrival I was told that they didn’t have my class car available and directed me to take a Chevy Cruze and drive to the airport location and request a swop.
Once I arrived at the airport (about a 8 mile drive ) I noticed that the fuel and mileage were both incorrect according to the contact itself.
Once at the both there was a Representative there trying to assist me but there was a bit of confusion/misunderstanding. He gave ma a few car choices (non of which were what I reserved and paid for ).
When I arrived at the both a Mr. Priyantha Rajaguru was there to assist and without hesitation he understood my frustrations of traveling from overseas (I’m an Active Duty Marine) and wanted to simply get what I paid for and be on my way.
Mr. Rajaguru took Great care of my concerns and I departed a HIGHLY SATISFIED Preferred Customer.
By Mise Rable
You’ve made renting a car so much more difficult than it has to be. The old app, while it had its flaws was much more user friendly. I’m out.
Business traveler 4/5
By Credit card holder
When it works, it works well. Very glitchy though.
This app never works. Crashes when searching for reservation #, and never recognizes a log in.
Not worth it 1/5
After over a year on my phone and not once finding a reservation number I’ve searched I have decided to delete this app. Just search Avis and sign in online.. Much more efficient.
Minus 5 Stars 1/5
By Traveler in the US
The app has removed the ability to reserve a car. The app has been turned into a car delivery service. In order to reserve a car, the reservation central must be called. Very frustrating. Not a smart move, in my opinion.
Bummer the ap asked if I wanted to change the car and then wouldn’t let me. And your stupid nickname deal is a waste of time
Smoke smell car 1/5
By BLM 49
Yesterday I rented a car from Avis. Signs all over Nothing but smoke free rentals. The car was just horrible. Our cloths we were wearing smelled and even our change of cloths smelled.
My wife had a sinus headache and my sinuses were all messed up.
I tried calling customer service to file a complaint and after being on hold for 10 minutes I get an agents phone to ring and then got hung up on. Not once but twice.
I would check the car out before leaving the lot.
I guess with a dirty car with bugs all over the windshield should have been a warning.
I’ve use the Avis app for many years, however, recently the app crashes every time I use the bottom menu, so that the iPhone reboots.
2hours delayed 1/5
The delayed at the counter took around an hour and one additional 1 to get the Car. Horrible experience today!!!
Useless App 1/5
Can never do what I want to do with this app. Promises I can select vehicles and check in and never works right. Causes more problems than solves.
New app just plain does not work 1/5
By wake up avis
When something ain't broke, I why try to fix it.
The new look app does not work. The previous one was fine.
It doesn't remember your login information and gets worse from there.
Doesn't support my phone anymore. Arghus! 1/5
By Cool Beanz!
Why Does This App Add Uneanted Coverages 1/5
This app adds coverages I have not requested nor do I want to pay for coverage I already have thru my own insurance & credit card. Unable to cancel this erroneous reservation & neither can Avis!
New app 4/5
By Door knobs
I like the additional/new features of this app
New Braunfels location 5/5
By steve in NB
They are the nicest, most accommodating people. They have worked to ensure I am a very loyal customer.
New App 👎🏻 1/5
The new app is a step in the wrong direction. 👎🏻
Makes travel so much easier! 5/5
Eliminates lines and cuts down on time at the airport.
Poor experience and missing features 2/5
By Mato M
No membership card for Apple Wallet
No reservations for Apple Wallet
Proximity return does not work even when in the line for returns at location
Current reservations disappear from app
Car pickup confirmation does not work even when at location
Only thing worse than the app is the car you get from Avis
Missing basic features 1/5
No intuitive way to log out and log back in. After app updated, it lost all my reservations and when I searched by confirmation numbers, I get a session expired pop-up and should log back in. But where???
Why has Avis changed its app? This new app is complete trash. Im preferred customer. This app cant keep my profile logged in which it makes go through filling all my info, credit card, address every f... time. Very often is out of service, cant load info from avis stores, and its layout, when compared to the older version, is a downgrade. The older version app was functional, its layout intuitive and fast. Never had problems with login in and accessing through fingerprint. Whoever approved this change should be fired.
Long long wait one agent 1/5
One agent on a busy Saturday in Rochester. Terrible
European offices don’t recognize RA numbers! 1/5
I use the app to reserve cars in Italy but you can’t call their Helpdesk with the RA number. Sort it out Avis!
App crashes 1/5
The new version crashes when I choose “My Car”
The same issue occurred with the previous update. The app worked fine 2 versions ago. I thought this would fix it. Right now it’s not usable.
iPhone 6+ with IOS 11.3.1
New app function 2/5
New app does not function well. I like the old one more.
This is terrible. 1/5
I can’t reserve a car. App completely disfunctional
By J dubs
Need to allow multiple cc so you can adjust between personal and business cards
By app 09876
Login does not work and profile cannot be updated
New update = boo 1/5
The app was great until the most recent update. Now every time I try to use it it crashes.
Efficient and full of features 5/5
I really like the new “choose your car” feature. AVIS app makes it so easy to book and reserve a car (including with any discount or corporate codes). App shows image of car and space where located. It took a little getting used to but now even better than the “Preferred” digital display board that’s been used for years (which had been great but app even better). Well done AVIS app development! I’ve been a long time AVIS preferred customer.
I use no other
By bobby prefered
I loved the previous app. This new one generates tons of errors and makes it a nightmare to book a car!
By TV Bee
Tapping the My Car shortcut at bottom will crash the app. Please fix.
New design is terrible 1/5
By Con's Mac Pro
I used to love the Avis App, it was so fast and easy. Now with this “new design” it takes so many more clicks to reserve a car and then the returning of the car is a nightmare. I’ve used it, or tried to, 4 times. It worked once, the other times it said that I wasn’t at the rental facility even though I was and my GPS showed me in the correct location. If you drive less than 75 miles DO NOT return through the app as even if you have a receipt you have to go to the counter to get the charge taken off your bill. Avis, why did you brake something that was so good before???
Won’t pick up my rental 5/5
I have a number of confirmed rentals and the app doesn’t show them. I wish they would debug their technology before forcing it on us when it doesn’t work.
Half the time the car is not in the stated space. Waste of time. This app is garbage.
Thanks Avis 5/5
By travel'n ted
Great Service for three decades!
Very easy, convenient and great smart website,-)
What a crappy update !
Why can’t I type in a location instead of waiting for the app to load up a map, then typing in the details, then waiting for options to appear ???
Very useful 5/5
Just seems to work!
Worst app since update- does not work 1/5
By LE trainer
I have been a preferred member for more than 10 years. My app used to work until the latest update. My app is now all screwed up. Can’t see any of my upcoming reservations. All my information had been wiped out. Could not make a reservation change, I had to skip the app and go to the internet site to get it done.
Late information 1/5
Gave me update 12 hrs later.
Avis calls me looking for cars I already returned 1/5
Not good. Can’t get a receipt from app either.
Needs work before it’s ready for prime time 1/5
Getting a cryptic 14020! Error every time I try to upgrade my rental... Try harder.
You can’t see your deposit account in your folder. There is no detailed account information. I have to call customer service to see my account.
App doesn’t load my account 1/5
After the update, the app doesn’t load my preferred account and also cannot open reservations. No place to login.
Old app better 3/5
By avis boyz
Liked the old app better
Nice update 2/5
Update- ok there is a big issue with your new update. Why does the app signs me out after every 3days? Could you fix this up?
Love the new UI, so much better than the dull old UI. The new UI did have issues, but I uninstalled and installed it again and works fine now.