App crashes during profile creation 1/5
Avis is the best company, Hertz is arrogant and ungrateful! 1/5
LATEST UPDATE 3/24/19:
After writing the review below I was contacted by email to write an Avis Representative with personal information such as my Avis preferred plus wizard number, the rental agreement numbers that I had been charged for and never rented (!!), how I’ve rented 21 rentals since January, all for $100-$500 each rental agreement, and at my Avis Preferred Plus (they first send you coupons and make you feel special, but I spent over $8,000 on rentals since January of this year alone and I have not received one reward rental day! I also enrolled in the “Avis Drive Free Promotion!” - boy, what a joke! If you rent twice, a car intermediate or larger (for two days minimum) you’re “supposed” to get 1 free rental day - for each time you meet the criteria. Well I can tell you all that I’ve had 21 rental days in one month, (out of 30 days, aka one month!) and I haven’t received a single email or reward day since the program started in OCTOBER 2018. It was “extended” until April, and its all a scam. I would recommend several things to make sure you are not absolutely unappreciated as a customer as much as I am, and shame on Avis for treating me this way. I want to note that I wrote the woman Terry, who responds to reviews on the Avis app often offering “assistance” - well I’ve written her, my business manager, Avis customer service, and 3 other departments, and she stopped responding to me when I brought up these issues. I spent 3 hours writing her an email - I even included about 6 scanned images of receipts (one for example : 4 day rental, I redeemed 1400 points which gave me 2 of the 4 days free of charge (LOL anytime Avis makes you think you’re being recognized for giving you their business, think twice.) so i return the car on the 4th day as my rental agreement, and it wasn’t until I got my receipt by email that I saw Avis has not only redeemed my 1,400 points - they ALSO charged me for each of the 4 days! That’s one of over 15 stories I could tell you about.
Please, click “helpful” if you find this review stirring up and questions - if I see people are doing that I’ll post more information I know and try to help as many of you fellow victims as I can and I’ll write more!
If you need a one time rental - I’d *consider* Avis but go with Hertz or Enterprise. Sometimes people are fooled into choosing Avis as their rental car company because the app offers certain specific features that people find value in, that is until they actually try to use those options. Like myself. What they do is they end up promising you the world, I am a preferred plus top tier member with Avis and I am supposed to get a 1.5x multiplier on my “reward points earned for every dollar spent” - well, I am not receiving reward points at all from my rentals, let alone with the multipliers! I a.m. going to have to contact the Department of consumer protection in the department of motor vehicles to file a major complaint as my mother works in government. Just to keep it manageable, I presented in bullet format five individual issues I am having, and none of the five issues have changed or got fixed! I wrote them back again, and now no one will respond to my emails. what Avis has done is, create a mobile app that mimics the quality of service HERTZ provides.DONT BE FOOLED ITS THE SERVICE THAT COUNTS!
do NOT use Avis for Business, or,
if you have a large vehicle fleet need etc.. y
Your experience will be anything but straight forward. I get emails of receipts for rentals I rented 2 months ago (yesterday) and every time the CHARGE is different! Holy crap, I have to change my CC! I am treated so poorly that the one time a customer service rep actually helped me - he was angry, apologetic, and determined to help me. He contacted the district and regional manager at corporate because I booked a full size at $231/week, was charged $472 by “mistake”
Excellent service 5/5
By Olivier bouc
Personnel sympathique ( Hashim en particulier) et surtout Catrina. Bravo Avis Montréal !
Olivier B - avis preferred
Didn’t give me options to switch vehicles, noted plenty in garage.
By mk 2117
5 hertz buses so far and not one Avis. Typical.
Love this app! 5/5
By Mr Majestic
It’s just works!
Rarely works. 2/5
By M Go Blue!!!
Always malfunctions when I arrive at the airport. Can never select my vehicle.
Worst app ever 1/5
By youguysare nuts
Will not work at all
Pretty. Doesn’t work well 1/5
Looks great. Not functioning
Please Fix 1/5
Cant Make a reservation online with your earned points.
Would like to be able to use my points to pay for my reservation and add ons, next to the pay now or later options.
Best App Ever 5/5
Best App Ever
Trip going good 5/5
The truck was ready for me and ready to go Nice job
Less than worthless 1/5
By Las Vegas Desert Legend
The app crashes constantly and says I’m not a member, then it will recognize me, then it says to call customer service at some number full of mashed up symbols. The default is then to start a new account and you have to cancel out of that. Perhaps the worst piece of software imaginable. Avoid.
Fast and Friendly 5/5
Can’t ask for more! Smooth interaction and very much appreciated the sweet and friendliness provided at the counter.
By momager kia
These guys were more then helpful to me and I was last minute getting a rental from them. By accident I let the Avis I normally rent from close right before I picked up. So these guys helped quickly with a smile and even gave me a upgrade. I will definitely be using them again. Great service!!
Avis app 5/5
Love how user friendly this app is.
Picking your car 3/5
I don’t mind the app. I like the easiness if reserving cars and returning them. I also like I can access receipts. The only thing I don’t like is they give you an option to “pick your car now” when you arrive and Ive always been prompted to see the preferred desk. Out of the 6-8 rentals I’ve done, I’ve always had to go to the desk. So I just wonder how I get to pick my car from the app?
Using Points 1/5
Using points for Rentals doesn’t work on the App or if it does it’s not at all straightforward.
So easy 5/5
I love this app. Gives so many detailed pointers.
Welcome to AVIS!! 5/5
This was my first time renting from Avis. My flight was delayed, so I arrived at the counter at 1am, expecting whatever crumbs were left on the lot. The representative, Eric (SAT), was so gracious and helpful. He showed me the ropes as a newb and hooked me up with a great ride. Thanks Eric, and Avis for your hospitality and outstanding customer service. Looking forward to more adventures ahead!
App stinks 1/5
The app offers very little assistance. Simple things like rental car return address, hours office is open, local office phone numbers. Even the stupid nickname requirement stinks. Who thinks this stuff up? Not anyone that needs to use the app that’s for sure.
I’m frustrated with the app, I wanted to understand the time the car was rented so I know what time I need to return but I don’t see the information. This should readily be available as a source of info.
Beware of extending rental via app 1/5
The app can give the wrong price it quotes you at. Then you have to fight with CS. To get your $ back. Since most recent update if you try to modify the rental, it automatically extends the rental before you can confirm. Basically it authorizes your card just by choosing the day on the calendar. This needs to be fixed ASAP!
It hides things 5/5
I have to dig around to find offers I know to be there on the desktop but they are not obvious on this app. A phone is not a substitute for a computer terminal thus I use it as little as I can. It’s getting the job done and it’s better than trying to reserve by voice with a foreigner that can’t speak English. I don’t know what could be done to make it better because I hate all phone apps equally. I’m old and I’d rather live in yesterday where I can!
Modifying Reservations Too Difficult 1/5
By Bwana Dave
Anytime I’ve tried modifying a reservation, I end up either deleting and starting over, or calling Avis.
Today, my flight was delayed, so I attempted to change the reservation. I got all the way through to the end, when clicking the final button, a message popped up saying the car group I was trying to select wasn’t available. After trying about 4-5 different cars, I gave up and called Avis.
The app should only show what is available to rent, not the types of rentals Avis typically rents.
If you can’t pick up cars with a reservation why have an app? 2/5
Great for renting, bad for return 3/5
The app works great for renting a car, confirming car selection etc. my only complaint is that the ability to change credit cards for return doesn’t work. 1. I have personal and business cards entered into my profile, you would think it would let you simply chose “Personal Card” when returning, it doesn’t, you must completely enter the card information.
2. When entering the above information, the scan with camera feature doesn’t work. I get a complete green rectangle around the card image and the app just sits there. 3. Manually entering the CC data has never successfully worked for me. I get an error, yet presenting that same card at the counter always works. Would love for Avis to fix these things.
Poor Mgmt 1/5
By tired of poor mgmt in orlando
Where is space p01. And name not on board
Extremely Disappointed 1/5
Arrived in San Diego for a beautiful week of vacation to pick up my Avis Preferred PREPAID Premium SUV (Chevy Suburban) only to discover that they did not have the class of car and we would have to settle for a much smaller SUV (Dodge Durango) which would not accommodate all of our luggage and golf clubs and was only 3/4 full of gas. They did agree to reduce our rental by 100.00 but I consider that very little consultation since our friends had to Uber with all of their luggage.
Car would not start then downgraded to compact vehicle with no explanation 1/5
Car would not start then downgraded to compact vehicle with no explanation. Car that wouldn’t start was also not clean on the inside. Felt like I was renting from a small private rental company. I’m a soon advanced preferred member given that I rent weekly. I would have thought the experience and car assigned would be better.
It’s great...when it works 2/5
By Weekly User213
I travel every week for work and I constantly have trouble with this app. When it works, it’s MAGIC. I just wish it worked more often.
Most recent issue: App lets you modify reservation. I pushed back my pick up time 2hrs. Now my reservation has completely disappeared from the app. I know I did everything write on my end because I called Avis support and they confirmed the change had been made, but the app shows nothing. When I asked for app support, they said their was no way of getting support...so posting here in hopes that it helps encourage additional investment into making this app as good as it could be.
Horrible! Horrible! Horrible! 1/5
I rent a car every week from Avis, mainly at DCA. Rarely does the app work. If on the off chance you are notified of the car’s location, it may provide you the opportunity to upgrade. If there is no upgrade or you press confirm, boom, the reservation is gone from the app and also does not appear on the board, leaving you to stand in line waiting for the rude and non committal attendants in the booth. Then the Return Var feature never works. I try it every week on 2 devices and it tells me I am too far when I am sitting in the car in the return line waiting for someone to come over and return the car.
So far so good. 5/5
Just picked a vehicle better suited for the weather while on the bus to the rental area. Gotta love that.
Waste of time 1/5
Horrible app. I’m an avid renter because of my line of business and most the time my reservations are not visible. Awful. Spend some money to hire good people who can build an app that works. Pathetic.
By billing - credit cards
The app will not let the user add or delete the credit card. I want 2 on file.
Buggy, confusing, embarrassment 1/5
Buggy. Poorly thought-out. Just a app skin for a webpage. An embarrassment for such a company. Doesn’t even find my current reservation.
Totally Worthless 1/5
I do not understand why this app exists as it does not work, ever. Complete waste of time, just like Avis’ call center. If it was not a corporate requirement I would never use Avis again.
Could they have made it any more user unfriendly?
Easy Rental Experience 5/5
Recently Avis has delivered a wonderful rental experience. Nice car waiting, easy to use App, easy car return.
This doesn’t support business partnerships 1/5
The app is only for Avis preferred or customers who are just looking to rent quickly, however, it does not provide options to customers who are signed up for the Avis Small Business Program.
Worst Experience 1/5
I reserved a car for pick up at 8am on 2nd March 2019. When I arrived at the Avis dealership to pick up my car, I was told that there are no cars available and I had to call the Avis hotline to find a new car.
When I got to the next location which is the Miami international airport, I stood in line for almost 30 minutes and when I got to the counter, I was told that the preferred guest office is on a different floor. There was no clear signs for preferred guest.
When I finally picked up my car, I was just given the location number and as I was pulling out of the garage, the lady checking me out was unable to find my reservation so I had to go all the way back to the preferred guest office again to have the issue resolved.
I basically wasted an hour and a half of my morning just to get my rental car which should be a very easy and simple process.
I have been an Avis preferred customer for over 10 years and lately the service has been really really bad.
Rude customer service reps 1/5
Rent from Avis all of the time. Needed to modify my reservation but drop off was not available so I had to cancel. Was. Charged $150 which I think is absurd for a rental I only booked 2 hours before.
Asked me to put in CC and drivers license multiple times 2/5
By So sad selfie
I’m preferred but system has me as both somehow. Had to fill out paperwork that normally preferred does not..
This app is garbage. 1/5
By Dave Lafleur
Just like the Avis. This app is garbage.
Do yourself a favor and switch to Enterprise.
I can never do an exchange in the app 1/5
This app is useless. I can never do an exchange in the app
Try harder 1/5
By Review orbit
Try harder, much harder!
Not very useful. 3/5
By sweet old bos
Can’t print info from the ap or email info.
Dirtiest car I’ve ever picked up 1/5
So disgusting I took pictures of it!!! I didn’t have time to go in and discuss this issue. The attendant didn’t walk out with me to the car no customer service at all called to complain the offered me 20$ off seriously I used this Company a lot not anymore
App issues 1/5
Every time I go to modify my profile or make a reservation it tells me it can’t complete and gives me a number to call. That number wants me to call another number. No thanks. I’ll rent with Enterprise.