App Freezes 1/5
App keeps freezing and showing spinning wheel when going to orders. When it finally does allow you in the order shows up but cant be clicked so I cant view the ticket. Very jenky interface.
Never received email to reset password 1/5
Would like to buy tickets to shinedown never received email to reset password. Can’t get any help from AXE. what a joke this company is.
Worst Customer Service Possible 1/5
I have called and emailed this company multiple times because of an issue i am having. In two weeks I have not received one email reply or call back. I have sat on hold for hours just for the call to randomly end. I wish this company nothing but misfortune.
Horrible App and Customer Service 1/5
Every time I try to login to the app it says “Oops, something went wrong. Try again later” I can login on my browser just fine but can’t access my ticket barcodes unless I’m in on the app which is proving impossible. I’ve tried reinstalling and making a new password. I’ve tried to get on the live chat to sort it out but it just says I’m 99 in queue and my messages disappear after a couple minutes. Last night I had to transfer my tickets to someone else so I could get in. I imagine I’ll have to do the same tomorrow, really nerve wracking and stressful not to be able to bring them up on my own phone. Please fix this!
I have little confidence my tickets will be on my phone/this app when I’m walking into the concert venue… fingers crossed, prove me wrong AXS
By Caela C
I have concert tickets that I bought for almost 400 dollars. I cannot access them because I haven’t been able to make an account. I’ve tried every day for over two weeks and filed multiple complaints but I have yet to be contacted about how to fix the issue.
Nothing ever works! 1/5
I’m literally just trying to give you money by buying concert tickets. Never works.
Dumb app UNACCEPTABLE service. 1/5
I’m a 62 year old senior. I’m not totally ignorant about technology and apps. I’m no kid either. The tickets I was trying to purchase I did NOT think the purchase went through. The app just kept spinning 😵💫 I finally started all over. Unfortunately I ended up with 4 tickets. 2 sets of 2 tickets. I IMMEDIATELY tried contact them HAHAHAHA they are impossible to reach via phone. I tried their chat system. They told me they’d refund my second set. Guess what?? Right! They never did. This is a horrible way to conduct business. No customer service at all. I’ve tried chat 7 times. I’ve sat on the phone for over an hour. Nothing. No response. This is a horrible app and a worse company. Shame and Greed are their middle names. Big tech strikes again 🐉 I’d like my REFUND PLEASE
It ate my 80 dollars and never sent me my ticket.
App is trash BUY TICKETS ANY OTHER WAY 1/5
Bought tickets and created a login, so you HAVE to use your phone to get a barcode to scan a ticket but before that you need to verify the phone. It sends a email to verify then green light the device, all good right? Nope stuck in a unless loop of verifying and emails. I just went to the box office explained and show how the app is trash they took my confirmation number and printed me a ticket. BUY YOUR TICKETS FROM ANYONE ELSE STAY AWAY.
Unable to actually purchase tickets 1/5
I am entirely unable to purchase tickets using this app it is a complete and utter failure and a waste of time.
It’s not working properly 3/5
So I logged in and I have to refresh my ticket and the QR code shows up. But it doesn’t say the name of the band I’m going to see (which is tonight, so it’s frustrating). I want to make sure it’s the ticket but I have no idea.
Steals your tickets and blames it on you 1/5
My tickets disappeared and they refused to give any kind of refund. They told me they could see that I had purchased the tickets but that they weren’t valid. When I said they weren’t visible in my account they said they couldn’t help me. I spent 45 minutes on hold for them to tell me there was nothing they could do. Their customer service representative was extremely unprofessional and rude.
By AnnO Tate
I bought for Dan and Shay tickets with NO mandates in place and now 4 of us are being required to get a Covid tests and wear masks for this concert which was not what I signed up for or paid for and instead of being able to talk to an agent I am put through a barrage of automated messages I've put the tix for sale (at a financial loss)on the AXS site where on top of injury to insult AXS will double dip on fees...
Barely works 1/5
By Create nickname girl
Slow, barely works sometimes
Forces you to download the app in order for you to view tickets even tho they could’ve easily just sent them to my email in the same email saying you have to download this crap
The worst app EVER 1/5
AXS charges so much in fees just to have an app that never works… a true joke.
App problem 1/5
Horrible trying to reset password
Keeps saying device not found
And it’s done this 5 times trying to retrieve tickets
Fury vs Wilder 1/5
I can’t list my tickets to expire after start time??? This is a scam!!! Vivid Seats upgrade me . AXS stiffs the customer!!! Not me anymore!!! 🤬
Terrible app, lazy coding 2/5
Want to sell your tickets? Great! Get ready to try over and over again as the app refuses allow you for reasons not previously explained, and without explanations for how to fix them! Who doesn’t want to complete quests in order to sell tickets as if playing the world’s worst video game. Best part? No save option! But the good news is you’ll know a lot about where you live and the details of your concert!
Avoid this App 1/5
Do not purchase from this app. I purchased boxing tickets through the app and was directed to the app to retrieve my digital ticket and was unable to login. The message directed me to customer support. The only support was a bogus chat support that didn’t work (stayed on for almost 45 minutes with a queue of 99) then got kicked off. So I tried email. I got a generic email directing me to change login. I changed the login and same thing happened, I was not able to login. Endless loop. No phone number to call. AXS is worthless. I called the TMobile arena and they were able to see the purchase and will help me produce the tickets. Avoid this app.
Poor customer service. Impossible to contact after the sale. 1/5
Impossible to reach a human, links on site don’t work, customer service voicemail is a loop. Ridiculous
By tennis indian
I purchased 2 loge tickets but it didn’t transfer over…wasted my $80 bec I wasn’t able to get in the stadium to watch the game
Transfer does not come through. 1/5
By BNP waiing
I have had 2 transfers and I got emails that they transferred. But I cannot find them anywhere on the app. So no bar code.
Hope I can get into the stadium with the email. It is not my fault but a glitch in the app.
AXS - please fail soon! 1/5
By Tizzay in the Hizzay
Every time I encounter AXS, my blood begins to boils. It seems everywhere I turn in Denver, there they are.
I have to buy all my tickets through them. Every major show and venue will not sell tickets through a box-office. Whoopsie! Looks like the growing service charge is here to stay.
It seems one in every… three or four times I buy tickets, the AXS site will fail somewhere along the ticket buying journey. Time to log in? NO, you need to submit a ticket because you are locked out of your account. Just got to the front of the queue? NO, page fails to load.
Oh my! AXS mobile ID? You mean I can’t have a pdf QR code for tickets anymore? I have to use your proprietary app that doesn’t let me log in? *SWOON* Hurt me more, daddy AXS!
I can’t wait for the attorney general to step in and hold AXS accountable. Lord knows I’m getting the word out to them, the BBB, and praying to the almighty God herself to strike down AXS before they buy every venue and booking service around.
Wouldn’t let me buy tickets after I got through the waiting room 1/5
By Timothee Stallion
I’ve never written a review for an app, but I’m passed off right now so I decided to write my first. I planned my whole morning around getting LCD Soundsystem tickets the second they went on sale. I got through the waiting room, selected my tickets, and watched as the clock counted down from 5:00 minutes to 0, when I lost my tickets. I was never given the option to purchase them! It just sat there in a white page with the order total, loading, and simultaneously counting down while not allowing me to do anything other than watch my tickets go away. Of course, the show is now sold out. F*** this app.
Read everything 1/5
Make sure you read everything before you use this app and purchase tickets. They will not refund for any reason.
Waiting, waiting 4/5
By C in Iowa
I have all my confirmation numbers and verification they were paid for, yet 3 hours later no tickets
Love Love the app … GKG 5/5
Had the pleasure to have beers with Luc & meet Mrs. Anshcutz 💜🤠🏒
Unhelpful app and customer service 1/5
By from iPod
I am not able to get past the verification step of the app even after verifying through the email link multiple times. The customer service chat just sends auto messages and does not help with the issue.
Use Ticketmaster 1/5
If you want to be greatly disappointed use this app. I tried this app since it was on the artist website. It was a little back and forth to verify your email. I kept going because on the website it seemed that the prices were significantly lower then Ticketmaster’s. At the time I tried to make the purchase the app crashed multiple times as i kept on refreshing the app. I ended up going back to Ticketmaster only to find the price for the tickets I wanted had gone up by twenty-four bucks. Oh well, we live and we learn and hopefully are able to save people some misfortune.
Horrible ability to contact 1/5
By dig Fe dd do n JC
It’s almost impossible to figure out how to contact you and get a response
Tickets not showing up 1/5
I purchased my tickets days ago! The purchase of my tickets still have not shown up in the app. Not really satisfied or liking this new app!
Horrible service 1/5
No one answers phone… no one replies to chat… no one has responded to emails.
WORST EXPERIENCE 1/5
I literally have never written a review for an app in my LIFE. I have a concert to attend tonight - I can’t login to the app. Can’t login via Safari. I chose the AXS mobile delivery for ticket delivery BECAUSE IT WAS RECOMMENDED and WHO prints anymore? And I can’t access my tickets now. I’m LIVID. NO ONE is answering LiveChat or the customer service number. What is this?????
Annoying to sign in to website 2/5
By Momma Mia
Every time I sign in to the website, I gave to verify the device. So darn annoying. One reason I removed the app and avoid the site but tickets were transferred to me
Theory of a Deadman 1/5
This concert was canceled over a month ago and I still haven’t received my reimbursement.
Terrible experience 1/5
I have not been able to logon and there is no one responding from customer service. Worst experience with an App I can remember.
No traffic 1/5
No customers for resale and tickets cannot be posted on other sites. Buy and have to cancel and your stuck
Can’t sign in to app to verify tickets purchase 1/5
Purchased tickets for Tool and trying to verify in app but when I sign it keeps saying “new device” and to “verify” via email. After the first 10-15 times yesterday, I thought I’ll just try tomorrow (which is today), and I’m getting the same messages!
Got the place of the event and the tickets weren’t valid 1/5
I bought the tickets. They took the money from my account and the tickets weren’t valid. I called and they found out the mistake and They never made a refund.
Customer service is absent 1/5
Terrible customer service.
Tickets never sent to mobile device. 1/5
Terrible service. Customer service did not help. Never received tickets on app. Will not use axs again .
Keep logging me out and say it’s new device 1/5
So frustrating!!!! I’ve entered the login info like 10 times and verified them 10 times but still no luck
I am trying to buy tickets and I can’t change my payment method and then once I proceed to check out with the card I don’t want to use it just stops at step 5.
Also, I bought tickets this week for an event and they never loaded to my app, I had to go to the box office and get paper tickets.
Not a great experience so far with this ticket company. I have used Ticketmaster, Live Nation and Stub Hub for years with ease.
I’m taking away stars off the simple fact that you can’t even share that you bought tickets because the app is so unaestheticly pleasing to look at. I just wanna share my ticket I paid $100+ for to my friends & socials😂
Needs some work 1/5
By Great Greyhounds
This app needs serious work.
One, Every time I open the app, I have to reverify my email every, single, time. Even trying to use the web page, I have to reverify.
Two, once you get the app to load your tickets, you have 60 seconds to show the QR Code. I’d the venue has poor cellphone coverage, you’re screwed.
Three, there is no way to copy the tickets into Apple Wallet.
Buying tickets 1/5
Been trying to use your app to buy tickets and it’s not letting me past selecting a ticket.
No ticket no support 1/5
Paid, not receiving ticket. Spent hours with support issue still not resolved. They are a terrible company don’t waste your time or money on them.