Bad customer service and bad refund/exchange policy 1/5
By Julie C?
I decided to try and request an exchange because I saw better seats available. I got NO response. I went so far as to reach out to them in Twitter and got a preliminary response but I got no resolution. So Horrible customer service.
AXS is crashing 1/5
I have tried to buy Luke Combs tickets all week with various presale codes and in the queue as soon as I could and “currently no tickets available” is continually popping up and the one time I got through it crashes and I lost my tickets. I buy concert tickets all the time from various sites and AXS is the only one I’ve ever had this issue with. Very unhappy with this service👎🏻
By mike zuniga
no apple wallet support 1/5
how difficult could it be to add apple wallet support, such a useful and easy implemented feature supported by every other ticketing app?
not letting me sell my tickets 1/5
what j just said ^
Why is this like this 3/5
Ive had the app for some time , bought tickets from it , and each time i try to log in it claims my password is incorrect. I reached out to support , who told me to uninstall and reinstall the app. I did. It worked for a minute. Now im trying to get back into the app , as the concert date is approaching and i will need the tickets soon , and it is doing the same exact thing. I clicked on “forget password” in which they said theyd send me an email on how to change it , and I have not received a single email. I need my ticks, fellas. Pls.
Not what you want. You want the flashseats app. But they didnt send you that link did they? WHAT IS WRONG WITH THESE STUPID COMPANIES!?!? DO THEY NOT USE THEIR OWN PRODUCT!?!
Print tickets?? 2/5
I sure would like to be able to print my tickets and bring them with me. I have seen people not be able to login in order to access their QR code. Is there any possible way?
14-15 days for ur money 2/5
Well here is the kicker! I usually always praise but this app had me going on the negative side!
There is no disclaimer anywhere stating that you will get your money back in 14-15 days! If you buy or sell tickets ! So if you have 400-600$ dollars that you are waiting on! Good luck ! That is a very long amount of time! If I knew I wouldn’t have used this app!
Horrible System 1/5
Trying to buy tickets to Pacquiao Thurman. There is no explanation or interactive seat map that shows what sections are what price. Total guessing game as to whether you are getting the best seats available in a particular price range.
Where are my tickets? 1/5
By Humpty Dad
I recently purchased tickets using this app. It shows that the tickets were bought, however, it will not allow me to print them nor do I see the tickets that have the scan bar on them. Contacted customer support but still have not heard anything back from them.
Can’t sign in 1/5
Shows in an hour
Very unhappy with this system. It doesn’t make anything easy.
Ace family charity event staples center June 29th 2019 1/5
By Artashia mother
My daughter has been waiting for this event since May and as her mother I got the tickets as soon as they went on sale. Fast forward to the incident, I got to the door and figured out I had the wrong tickets and they told me all they could offer was a refund and no transfer😢. We have used the app before with no issue but this time it was not a great experience. I don’t know who to reach out to on the issue and I seek resolution through this review.
Hopefully I’ll hear from you soon,
A angry mother!!
Michael Buble 1/5
Purchased tickets and the title of the concert showed on my purchase history but tickets either were not sent / and nothing happened when I clicked on the concert name.
Purchased tickets don’t even show up in app and it’s easier through a web browser. Literally useless.
I absolutely love axs. I always am able to find tickets at the lowest prices through them and they are incredibly reliable tickets as well. Not to mention the axs app makes it so much easier to purchase and use tickets. Thank you axs!!
The worst! 1/5
Continually logs you out, almost couldn’t get in to a show because I couldn’t remember my password! The absolute worst way to ticket events in my opinion!
No me enviaron el Ticket 1/5
By Nico Lintozzi
Nunca pude abrir mi ticket
Add ticket to Apple wallet 3/5
This is a feature other ticket apps have.
Not loading 1/5
Downloaded the app and all it says is it’s gathering information I keep getting prompted to download the app to see my account but how can I do this without the app working
Axs is horrible. They make you download the app to use tickets, bad customer service, and ridiculous markups on ticket prices.
Every time I try to access my tickets the app crashes. I have an IPhone X with the latest operating system. I uninstalled and reinstalled the app and same problem. DO NOT BUY TICKETS FROM AXS.
By M Snake
I hate that I have to use the app to access my tickets. Just email them to me.
Forced to use 1/5
Instead of just emailing me the stupid tickets, now AXS forces me to download their subpar app. Terrible.
Stupid Level of Security 1/5
This is the most annoying ticket app I have ever used. If you buy tix, you are forced to do everything within the app. They will email you but any link to your ticket info expires within a few hours. You can’t print, you can’t email ... only thing you can do is sell or transfer. I transferred to my friend bc I got sick and couldn’t go. Upon transfer all info completely vanished. Neither one of us can see the ticket price so she can pay me. Beyond dumb. If a customs buys a ticket THEY OWN THE TICKET.
Great app, still have not received souvenir hard copy tickets from a show that happened a mont ago 4/5
I had bought electronic tickets for a disco biscuits show at Red Rocks Amphitheatre at the end of May. I decided to spend the extra money to get the souvenir hard copy tickets to remember the experience. It is now June 17th and still have not received said tickets. This is an all around great app to use for purchasing your concert tickets and finding out who is playing near you but this was the only bad experience I’ve had.
Terrible App 1/5
This is the required mobile ticket delivery app and sales app for some venues. It is awful. So many glitches. Long waits for IT support. The solution was to use a browser and was no better. Feh.
Where are my tickets? 1/5
I listed 2 tickets for sale & I cannot find them listed anywhere. No customer service to help answer my questions. Are my tickets on sale or not?
Cheap Tickets! 5/5
By Mystic Esmy
Tickets on here on way cheaper than other websites/apps! They also 100% work! :)
You can sell tickets for way over what you paid them but not under? No wonder every show is a rip-off. What a racket!
Needs to be more user friendly 1/5
AXS advertises that you can resell your purchased tickets - not so in my case. I was only provided a transfer option. And this for a concert that was sold out! According to AXS, this was the venue’s decision. But, AXS has no way to give you access to a pdf version of the ticket which makes reselling it tough. Be forewarned.
Takes too dam long to get any confirmation 1/5
By who cares 876
Exactly what it says in the title, takes too dam long to get the tickets or even a email confirmation. Tried emailing them a request for confirmation and still never heard squat! Horrible service.
Clunky app 1/5
This app needs some serious UX updates. In the same app session I’m asked to pass the “I’m not a robot” check each time I initiate a search; once you’ve chosen a seat section if you tap back it kicks you all the way back to start of process rather than prior screen; extremely slow to load content on an otherwise fast connection. Why not take some of those excessive fees y’all charge and actually spend it on improving your product!!
Wrong email 4/5
Hi I bought two Alec Benjamin tickets but put the wrong email in. I’m scared and not sure how to fix this please help!
Never respond to customer service .
By john the phoneman
The app is very frustrating to use. I can’t transfer my tickets to my Apple Wallet. The whole thing is very confusing.
Worst thing ever 1/5
By big red hand
The most frustrating app I have ever seen. Period.
This app will waste your money 1/5
By Ian in Norwood CO
I purchased tickets to an even in western Colorado, but lo and behold, the tickets were processed at a venue in New Jersey, even after having my location for my profile located in Colorado. Terrible ticket purchasing system, if you ask me.
It’s not working 1/5
Trying to get ticket for the concert, link is not opening app is loading for days. Waste of time
Can’t buy my tickets 1/5
Keep trying to buy tickets for George Lopez and can’t
Sketchy facebook login in the app. They might be stealing your credentials 1/5
When I sign in with Fb in other apps I usually get system’s prompt to allow access to my Fb account. Or it launches the Fb app where I’m already signed in and prompts to allow access there.
Can’t access my tickets 1/5
Every time I click the button that has my tickets on it the app shuts down. I’ve tried this 10 times now. Trying to transfer tickets and this is making the experience terrible for both The seller and the buyer.
What a scam 5/5
By isabel keti
Very mad at the situation so far I haven’t gotten my money back for the 2 tickets i sold. This is nothing but a scam I swear
So far, not impressed. 1/5
Purchased tickets, have not arrived to AXS or Flash Seats, even after receiving the email saying the tickets had been transferred over 24 hours ago. Called and spent 45 minutes on hold without speaking to a representative. Email sent to customer service more than 8 hours ago and still waiting on a reply.
Hoping for a positive resolution soon...luckily the concert is three weeks away...
Awesome App! 5/5
I was able to list my tickets and have them sell within hours. I then was able to easily buy new tickets and transfer my sale balance over to my bank. This app took all the stress out of selling and purchasing tickets!
Terrible service. Very confusing! Will never use again 1/5
By Janie Boyle
Terrible service. Very confusing! Will never use again
By tenzin 123
Most Inconvenient and Stressful Experience I’ve Ever Had 1/5
Spent 3 hours trying to access my purchased tickets. I “chatted” with 5 costumer service people (AXS doesn’t have a number you can call) NONE were able to help me and one left the chat before my issue was resolved. Shoutout to FlashSeats for actually finding my tickets. This app had me swearing and screaming into the air.