Waste of space 1/5
By Jim ___
It’s another terrible app made by a parasite company that wants nothing more than to force you to download their useless app. Just email the tickets like a normal company. But no, they just want to take up space on your pocket computer so they can get your information.
Handy App 3/5
Easy to purchase tickets
Venues are easy to search
Not all previous purchased tickets are shown
Last search is always reset
Location services don’t find all AXS venues in a given area.
Have to frequently login.
The 2021 version is way better than than the 2019 version. But it needs help.
Garbage system 1/5
By Sullinator 07
Hate being forced to download their app to see a show.
I can not get a ticket I purchased transferred and made numerous attempts to reach out to company for assistance and received NO response.
Can’t get past Verify Order screen 1/5
All info entered, Step 4 Verify Order displays the Customer Information (my name and phone number) but no other data and no Next button; the rest of the screen is blank. Yesterday I had uninstalled and reinstalled the app for this same reason. My login works correctly. I’m on an iPhone 11 Pro version 14.6 and AXS is the latest version 5.02
US Open 1/5
Had to use this app to get tic To the open Did not get a notification that tickets were canceled Call before going to the course the agent said they would let us know that the tickets will come in the app No help from USGA or app
App not working 2/5
By RWB Rugby Bob
I have been trying to use the app for a week. I have an iPhone X, and the app would load and then just quit. I am hoping it will do better now.
This app is awful no customer service at all terrible response times I’ve been waiting for a ticket for two days because I forgot the password recommend not using this app
Bad online service 1/5
By Gabo T mobile
I bought tickets and got charged but my tickets never appeared on my app. The bank might reimburse my money but they sold my tickets and I can’t get them since they are sold out.
Updated: Crashing App 4/5
The app keeps crashing as soon as I open it. Can’t screenshot tickets to show. Virtually useless as a ticket vendor.
UPDATE: The updated App no longer crashes every time I open it.
Great App 5/5
App is awesome! It used to crash but they promptly fixed the issue!
Lost me money 1/5
Had three tickets that I bought. All through the app. All are gone and won’t show up on my tickets. Lost over $250
Women softball tickets 1/5
May 22, 2021 was trying to get 4 tickets said was 315.50. Went back should have been 129.00. Was changed 315.50 and again 129.00 trying to dispute with credit card. But ticketfulfl will not refund. Will not use the again 😡😡
Thanks for fixing. 4/5
Works fine. Have used many times for concert entry.
This app is unstable.
This app is probably the worst I have ever used 1/5
By dj mc scottish guy
Total piece of junk. Won’t link for 10 minutes at a time. Continually crashes. Disaster. Terrible times ten
My app won’t load ! I just wanna look at my purchase history and my current ticket holdings!
Crashes on launch 1/5
I’m trying to get onto the app to view the tickets I have for this Friday, but the app just continually crashes on launch. I tried restarting my phone, but it just keeps on crashing. Will be more of an issue come Friday if I can’t get this to open!
the app keeps crashing 1/5
every time i open the app it crashes and closes out. i purchased tickets and can’t view them :/
App is broken 1/5
Every time I tried to open the app it crashes. C’mon guys.
Trying to open app to retrieve my tickets 1/5
This app seems flawed. It closes within seconds of me attempting to open it. It has been doing this 90 percent of the time for the past 2 days. I’m worried that I won’t be able to access my tickets when I arrive at my event later today.
I was able to access the ticket scan code twice, but it has failed the other 40 - 50 times. The app just closes within seconds. I’ve tried resetting the app in settings. I’ve also manually closed the app and powered my phone down multiple times.
Crashes constantly 2/5
I can’t retrieve my “in app” tickets because it continues to nosedive
Keeps Crashing 2/5
App keeps crashing as soon as I open it
App continues to crash 1/5
Every time I open app in iOs it immediately closes
Unable to purchase tickets 1/5
My friend and I have both been trying to order tickets for Dr. Dog at the Ogden since they went on sale almost 3 hrs ago, at just keeping getting a message saying “your session has expired.” Now it’s finally bringing me to the page to select tickets but when I try to purchase them I’m getting a message saying “oh no” and that they’re working on fixing the issue.
App crashes 1/5
App worked fine to buy tickets. Now that I have them it crashes as soon as it opens. So how do I access my tickets now? Absolutely stupid.
Had tickets transferred to me a few days ago for an upcoming show and I still can’t get the AXSAop to work so which I need in order to use my tickets I can view the tickets online but that doesn’t help me use the tickets. I’ve tried contacting AXS customer service multiple times with no luck….Ridiculous!!!
Can’t open the app 1/5
By 2Hand Taquito
The app tries to open then just crashes. Pls fix.
By Bob 108
Koe Wetzel sold out in under two minutes, which means you morons sold to many tickets in private presale.
Not Working 1/5
The app will not load and keeps kicking me off. I want to preview my tickets and potentially sell them. However, I cannot gain access to the app. I have updated it and it still fails to load.
APP KEEPS CRASHING 1/5
By Izzy Balle
I can’t access my tickets because this app continues to crash no matter what I do. I am updated, and I’ve restarted my phone.
By Brad1975 13
I haven’t been able to open anything on this app. It crashes constantly. I can’t view my tickets, see my account, or anything. It had me reset my password successfully. That’s all I can do with this app. Every time it tries to load any information, it closes itself down. It has been a complete waste of my time. It simply does not work. At all.
Can’t see my tix 1/5
I sent e-mail to Vivid and Help request to AXS and received NO response!!!!
App keeps crashing 1/5
App keeps crashing. Can’t stay open.
App crashes 1/5
After verifying email, which logs you out of app just to re login, then changing my password and having to login, the app crashes every time on logo screen.
Crashes !! 1/5
App is crashing on iPhone 12 Pro Max 2/5
The app keeps disappearing on me and sending me to my iPhone home screen. I’m worried I’m not going to be able to get my tickets! I’m on iOS 14.6, which is the latest version.
Poor business model 1/5
Ax’s and SeatGeek have the worse customer service and business model I’ve ever dealt with ever in all my years as a consumer. Customer service is essentially non existent. There is zero ways of communicating via phone. Also in order to have a live chat which I’ve attempted multiple times is a joke. As soon as a persons number gets low enough to actually chat the line goes dead. You’ve made it absolutely impossible to get reimbursed for a concert that has now been postponed for greater than 2 years. And the date you’ve given me will be greater than 3 years from My purchase date. No company with an ounce of ethics would do this. And it’s not like these tickets were 20 dollars. I spent 392 dollars in which you will not refund, because of course the concert got postponed not cancelled. To say I’m disappointed is an understatement.
Crashing on startup. Not super useful.
Poor Rain Delay and Other Updates 4/5
There were two rain delays and I had to watch ESPN to get updates for these events. Real-time updates are a basic expectation with a mobile App. I paid over a $1000 in processing fees. I deserve updates to attend the event I paid for you to deliver.
App crashes 2/5
Just bought tickets and your app keeps crashing and closing.
Worst service ever 1/5
I purchased tickets and created an account and downloaded this app but the tickets never connected to the account. I contacted this service multiple times with no response and spent over a hundred dollars on two tickets just to never get them. SAVE YOUR MONEY, TIME, & SANITY. DO NOT DOWNLOAD THIS APP.
No tickets 1/5
Bought tickets never showed up in my account
App keeps crashing 1/5
App keeps crashing upon start up. Please assist.
App crashes with latest update 4/5
The latest update (v 5.0.1) causes the app to crash when I try opening it.
I was able to open it once, I signed it, I verified my email on my device, and since then have been unable to open the app.
Help not easy to obtain 3/5
I have WCWS Softball tickets and 2 sessions appeared with TRANSFER on them. It looks like I can not put them up for sale or use them and can not get answers.
Great access 5/5
By softball star 17
Very easy to use and convienient
App crashes 1/5
How do I get access to my tickets if the App keeps crashing?!?!
Bad communication and CS. Never available 1/5
I have to tell you .. AXS should rethink everything, no online chat, no rep s available if you have questions or concerns, tickets missing it’s a nightmare