Don’t make me download an app to get my tickets 1/5
Don’t make me download an app to get my tickets
Not a great app 1/5
Tried to send tickets to my sister and didn’t get to her email so I tried to revoke them on the app. Got a weird error message in which I emailed about and it’s been few business days that i haven’t received a reply. Won’t use this app again
This app is awful. We ordered tickets weeks ago and they never arrived. We almost missed our show and no one at AXS was answering the phone. Fortunately, we were able to eventually track our tickets down using a different app and customer service at stub hub. AXS is a scam.
I can’t seem to get my money 1/5
It’s been over 12 days since I sold the tickets online and still have not got the money in my account. I’m so frustrated with the entire process.
Terrible customer service 1/5
Sent an email 3 days ago regarding issue with selling tickets. Received automated response so I know they received it, but still no contact from anyone to resolve the issue. Will NEVER purchase AXS tickets again!!!!
HLSR tickets at NRG stadium 1/5
By Hector Mores
Purchased tickets for two performances Luke Bryan Feb. 28 and Santana March13
Only one of the performances was verified
“Luke Bryan”. Second one “Santana” did not complete. Also - when purchasing for the second event “Santana” I had to enter a second/different card number because a message would pop up saying I could not use the first card due to it was already being used for another purchase. ???!
After I used a second card and submitted payment I never got verification of the purchase so I tried again to purchase the tickets and got a pop up saying I was unable to make the purchase because the second card was already in use. Why. The “ Santana”purchased tickets are not in my events ticket list WTH is going on. Sorry but AXS had ample time to prepare for the consumer rush to buy tickets. In my opinion this makes AXS a Lousy site to buy event tickets. I’m very disappointed in AXS. Because of your error messages, credit card already in use issues and no confirmation of purchase for Santana I did not get my second concert tickets.
I waited in line on the web and followed all of your instructions and still didn’t get my tickets
What a sorry sight. You owe me Santana concert tickets in the 126 section
Convenient and simple to use 4/5
It’s easy to use. Only downside is it doesn’t list all the events for my specific venue.
App is terrible. Customer service is non responsive. 1/5
I purchased tickets for an upcoming show. I can’t log in to the app. I’ve tried multiple times. Changed my password to try to get in with no luck. I get a strange error message about authentication. I sent in a customer service request via my desktop. The company has not responded. I’m afraid I may not be able to attend the show.
Great app 5/5
I love it!
Worst experience 1/5
By dont u wish u knew
App glitched and I was double charged. When I requested a refund on one set of the charges they refunded me for both charges and took away the tickets one week before the show. The show was sold out and tickets were 3x for resale. I contacted customer support but got no response to date.
DONT BUY THROUGH AXS 1/5
Delivery options are crap, you get locked into your tickets and when you try to resell them, AXS doesn’t even list them
Transfer tickets failed to work 1/5
I got in a motorcycle accident so I tried to transfer the tickets to a friend of mine. I’m out 60 dollars for tickets but I didn’t want them to goto waste. Tried to transfer them to my buddies repeatedly and they won’t appear in his axs app.
Best ticket app 5/5
By Bboy Myles Styles
I’ve used a handful of ticket apps and this one is the easiest to use. And easy to buy and sell tickets.
TCP connection reset by peer 1/5
I tried so many times to log into the app and it would tell me “tcp connection reset by peer” , I do not understand why this is happening and I have tried to log in with my Facebook and still get the same response , this issue needs to be fixed , I need my tickets
Asx app 1/5
Very unhappy with this app but forced to use it with my LA Kings account
UI is horrible 1/5
Can’t change or update the credit number. The usability is clunky and very limited. Needs a lot of work.
Worthless App 1/5
The app has endless issues and even worse is the separate ticket app they try to use for delivery.
Was kicked out of line after waiting because I had to log in again and “time elapsed.” Sold flash seats for a venue that does not accept them. Still don’t have access to tickets. Crappy service.
By John Prytulka
If you sell tickets to Canadians on your web site and then REQUIRE use of your app to use the tickets, then you should have your app in the Canadian App Store.
The absolute WORST APP! 1/5
Tried getting Houston Rodeo tickets. It kept hanging up. I would finish my “Waiting” in line, pick tickets, then it would kick me out of the APP. WORST 40mins and still didn’t get any tickets!!!
Tickets not showing despite receiving email that they were delivered to my AXS account 1/5
First time leaving a review ever, too many issues I felt the need to now.I purchased tickets on December 13th and had to wait until 4 days prior to the basketball game to receive a confirmation email that the order had been processed. With the game being less than 24 hours away, the tickets have yet to appear in my account despite receiving an email that they had been delivered. I received a missed call a from AXS but they didn’t leave me a message not sure why. Every time I visited their website, I had to reenter my login and password information. I have been given different instructions on how to access my tickets either by the AXS mobile app, the Laker app, or Flash Seats app. TERRIBLE!
Great stuff right here!!!
Easy Peasy 5/5
Not amazed 3/5
Can’t find my event or modify location to not use my current location. Kind of wonky, keep having to close it out and reopen.
Missing ticket 1/5
I purchased two e-tickets. There was supposed to be a delay in delivery until May. However one ticket is appearing already and not the other. I have already been charged for the two. I emailed the support 11 days ago and haven’t received any response.
Still didn’t get my playbou carti rescheduled ticket 1/5
carti rescheduled for the national and my ticket still not popping up, i need that
I should not have to have an app to get my tickets. And your app is not user friendly.
I go to sell tickets. Get an error that “I have no credit card on file”.
Anywhere to enter a credit card? Nope.
Check the website. Nope.
I’m sure someone will respond that I should use a desktop browser, but seriously, build this stuff into the mobile app. It’s 2019
I like the app but I just have a concern, me and my friend got tickets for a concert on March and we ordered them on September. We got an email saying the tickets were already transferred to her account but when we check in the app they are not their. Is that suppose to happen?
Credit card update 3/5
By photo gymnastics
Site is not easy to navigate.
I could not find where to update credit card info.
Stole money 1/5
I resold my tickets here and axs never gave me my money nor made it anything but impossible to speak with customer service.
No tickets in the app but email confirms 1/5
I have email confirmation from AXS that says I have tickets available in my app but when I go to the app the tickets are not there...🙄
Tickets not showing 1/5
By Florence Nightinhell
My purchased tickets are not available to view.
Great app 5/5
The app is very easy to use and the “ best seat “ selection is a great plus.
Minus one star 1/5
The Ap provides inaccurate information- shows I bought one ticket instead of the multiples I did purchase and no in-person customer support to correct the problem. The order information is not detailed enough either- doesn’t show price per ticket, number of tickets, etc and no email receipt. When there is so much competition in buying tickets, this doesn’t warrant one’s business.
Doesn’t work 1/5
The tickets I bought on the website are coming up as “null” on the app, I’m worried I won’t be able to get into my event
Best Available Tickets 5/5
I love this site because AXS partners with sports teams directly to sell their seats. Fees are super low too.
I have transferred tickets and the recipient still has not received them and I have tried to contact someone with axs and have not gotten a response.
Pointless app 1/5
Downloaded the app because we bought tickets through Stubhub. When trying to transfer tickets from one account to another, they never arrived. Tried multiple times, and checked email addresses, too. Tried logging in multiple times. Tried to contact help through online support and Twitter, but no response. No link in email to tickets is ridiculous, as is the idea that I need to download an app that could be solved by using existing Wallet. Step 3 “and the tickets are yours” is not at all accurate and very frustrating. I now have to swap phones with someone so that I can go to the event.
Email address for recipient accepts anything 1/5
By islands fanatic
So I pasted an email address that had “mail to:” in the receiving email field and the app accepts it. No error, ticket was gone from my account, and no recovery possible. I had to contact customer service to find this out. Bad programming practices. Fix your bugs!
Sooooo bad and customer service is totally unresponsive 1/5
Terrible but have no choice but to use it.
Need someone 1/5
To contact me
Tickets transfer 2/5
Took over 24 hours for the tickets that were transferred to me to show up. Only after calling AXS did they finally get released. No email stating they were held up or why. This caused a lot of stress.
Awesome app! 5/5
Using the AXS app is simple and reliable. So awesome.