The mere fact that you REQUIRED me to create an account, download an app, and link it to another site I’ve never previously used all before I could access my tickets is the only reason I need to NEVER BY TICKETS FROM YOU AGAIN. If yours is the only outlet for tickets, I’ll skip the event.
Love my AXS! 5/5
The WORST CUSTOMER SERVICE IVE EVER HAD. 1/5
I sold tickets through their flash seats service almost 2 months ago. I’ve had the 300$ sitting in my seller balance ever since then because they are doing everything to have excuses as to why they can’t send it. Never again will I use this service. Scam artists!
The Mavericks at The Agora Cleveland 5/5
The Mavericks rocked the Agora Thursday March 14 2019. Their rockabilly and Latin vibe filled the venue with high energy! What a party!
No Stars? 1/5
I would give this app no stars if i could. do not use this app to sell tickets. The absolute worst and most unprofessional app i have ever used. Their customer service is also by far the worst i have EVER experienced. I was on hold for over an hour and one of their representatives hung up on me so i emailed them and then called back immediately after and was on hold for yet another hour. The email response i got didn’t answer a single question of mine so i sent a response asking for them to actually answer the question that concerned me and they neglected to respond. Save your time, use a different app. They also neglect to send you confirmation emails so you have no idea what is going on with your tickets when you buy them and when you sell them.
UPDATE: received a developer response that pretty much blamed me for their negligence. I checked every folder in my email because i assumes that for sure they would be more professional then that, but again, I received no confirmation email and then my intelligence and common sense was questioned by the developer because of their negligence, again, DO NOT USE THIS PLATFORM.
it’s a great ticket app, my favorite for sure
Can’t find my tickets
And nobody will respond to my e mails
I just want my tickets 1/5
By Jon Ben
Decent app. If only they didn't force me to download it to access my concert tickets.
Uncle acid 5/5
Easy peasey with tix from these guys. No issue with checking in.. all good!
Ticket Purchase 3/5
It is frustrating when it shows there are tickets available but then when you select the link it does not move to the next page to purchase.
Sale of tickets 1/5
I tried to transfer my tickets after selling them for a same day show and the tickets stayed pending well beyond to start time of the show in turn I had to refund the person their money since they never received them!
Tried calling and stayed on hold for an hour and never heard from anyone.
Horrible customer service!!!
Added ticket to cart and disappears. 3/5
By Lisa #TexasStrong
Usually seamless transaction, but today can’t complete the transaction after signing in.
Keeps crashing 1/5
Crashes all the time. Can’t even see tickets.
Way to long to pay after sale 2/5
By Freddy Rich
They tell you they will transfer your money after you sell tickets in 2 to 3 days. When you email them because that didn’t happen they tell you it will be 2 weeks. That sounds like bad business practice. I always find it interesting that companies want they’re money immediately but want to take weeks to pay you. Come on people this is 2019 you could have that money sent in seconds. The reason I give them two stars is the rest of my experience was positive.
Needs work 1/5
I don’t normally do app reviews, but this one frustrated me. The app communications are confusing. First, after requesting to transfer two tix to the person I bought them for, I got an email saying “[Firstname Lastname] hasn’t accepted the ticket you transferred...” But the name it listed was MY name, not the person to whom the transfer should go. The next day I got the same email twice simultaneously. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? Does my friend have to accept each ticket separately? When my friend did accept the transfer, I received an email saying my friend had “claimed the 1 ticket you transferred for the following event...” Wait a minute, I transferred TWO tickets. Why does the email say “1 ticket”? Have no fear, there’s a link in the email where I can view the completed transfer. Ugh! After several tries, the link DOES NOT WORK. But wait, there’s a phone number in the email you can call for help. Tried it. On hold forever while I worked in the kitchen. I finally gave up on that. That’s not all! The app currently states that the tix were transferred on March 14, 2019. Not true! That’s the date I requested the transfer. They weren’t actually transferred until my friend accepted the transfer two days later.
The tix I purchased were not cheap. I would expect the venue would use an electronic ticketing system that’s not so confusing and confounding. Two thumbs down.
no apple wallet support 1/5
apple wallet not supported. ticketmaster, ticketfly and eventbrite all support this fairly basic feature...
Worst customer support ever 1/5
Purchase tickets and no way to print. They do not have a phone number to call. Tried emailing no help. Wasted $450 and upset one of my top clients. Avoid using this company at all cost.
Do not use this app! 1/5
By axs suxs
I would give them 0 stars if possible. My mom transferred me tickets thru the account. Well tickets never made it to my account she called waited 45 minuets for one of these idiots to answer and tell her the tickets are in my account from what they can see but they weren’t. I’ve called twice first time I waited 25 minuets 2nd time 15 minuets and never made it thru to anyone. This app and whoever is running it is a JOKE! So now 6 tickets to the rodeo are a wash cause of these idiots! Use a different app not this one!!! Highly disappointed!!!!
Easy to use
Really bad 1/5
By Tim de
This app is very bad. It’s clunky in its user interface and the system of tickets changing every minute makes every sporting event a real hassle. Shame on axs I hope I never have to use this app again.
App needs work 3/5
Easy to use as far as the electronic tickets go at events. User friendly to transfer tickets as well. For selling tickets, however, some updates to the app need to be made...while the selling fees are far better than other sites I’ve found, AXS needs to have a link to PayPal for easier automatic $ transfers AND notifications need to be set up for push alerts when tickets sell. I have notifications turned on but no push notice is sent when tickets sell...you have to continually manually check. I’ve also found no way in the app to transfer my proceeds; you must login to the website to do so. Not efficient. There also needs to be an option to change the list price on tickets without deleting them completely. The app would be great with these tweaks otherwise it is just ok and I find other apps easier to work with even though they charge more in fees.
So far not so good 1/5
When I purchased my seats I have to admit I ignored the whole Flash thing. Having used StubHub before not sure why FS is there. So per AXS and Flashseat my tickets are available per their apps the tickets are not there. When you pay close to $400 for 2 seats as a gift kind of makes you nervous when things don’t appear as they claim. Still waiting. Will come back and review once I see the tickets
So far not so good. Neither app sent an email to verify my email so hopefully that isn’t the hold up
Not Keen On This. Disappointed. Expensive Commissions. 2/5
By Harlans MacBook Air
Sold some ATP 2019 BNP Paribas tickets. App not that user friendly. Additionally, transferring the funds to a designated bank takes some more time that what I had thought. And, won’t allow a second transfer until the first one goes through!
Why do people love this? 1/5
I couldn’t even register successfully from the app. It couldn’t understand what a fully formed email address looked like and puked weird errors. Had to go to the website itself.
Now it doesn’t show my tickets that are in my flash seats app. Also, the axs app signed me out of the flash seats one. Now I’m in limbo with two apps and none showing my event tickets.
Who thought that this was a genius move? Just let me print my tickets already.
Poor service 1/5
Had 4 tickets in my cart, checked out, only 1 showed up in the app. Went back to buy the other three, sold out. Was able to get 1 recouped somehow but now we will have to pay a ton of $ for our other two friends
They (event organizers) make you sign up for this crap. Screw that
Transfer Does not Work at all 1/5
Transfer Does not Work at all.
This is an electronic convenience App right? Instant transfers right?
This appears to be a “Nada, no way, won’t happen, broken app”.
There was a message that said That says transfers can take up to 24 hours.
Bad bad bad bad 1/5
They make it impossible to get paid. Use stubhub.
AXS is Great 5/5
Great app and platform
Sold my tickets on your site and never received my money into my bank account
As a consumer this app is superfluous. Why do I need another single use app just for ticket delivery? I would much prefer a delivery option that allows me to add the ticket to my wallet. Smaller productions do it, hell my local movie theater does it.
TERRIBLE: Login, transferred tickets, notications 1/5
I missed the gifted concert given to me because I couldn’t find the transfer...
I accidentally ordered tickets to a concert in the wrong city and have sent THREE emails to get an exchange, but no response in 2 weeks!
Works Great 5/5
This app worked great for me in buying and selling tickets. I went in the concert fine and I got my money for the ticket I sold fine. I don’t see any problems at all maybe I got lucky
The worst of all of the ticket apps 1/5
The app would not accept my password. I tried to reset it, but they never sent the email.
Absolutely the worst!
Terrible customer service 1/5
I bought tickets for a concert a month ago and still have not been able to access my tickets. I have called numerous times to inquire about my tickets and been on hold forever with no response; I even requested a call back and received no call. I will not use AXS again and have already told friends not to.
Not able to open tickets I bought. 1/5
I bought tickets this weekend and it still says to check back later and my tickets will be available in a few hours. Is there a way to just have the tickets emailed to me instead?
Great app 5/5
It is really easy to use. I had to sell one of my tickets and it was really easy to transfer the info.
HTX SOLD 5/5
By HTX SOLD
Great price for tickets. I wasn’t able to go to the concert. Easy to sell the tickets ...
Revoked Tickets 1/5
Your app wouldn’t let me transfer my parking pass and when I attempted to revoke it and try it again I’d get an error message every time. When we attempted to contact customer service, we were told it’s not their problem. Thanks for nothing!
Terrible app 1/5
I sent a ticket to my friend an hour before the show started. Long story short, what was supposed to be a convenience ended up being an hour-long nuisance. He never received the ticket. I kept getting error messages of different types. There’s no real-time customer service that I could find. Last time I use your service, if at all possible.
Great app 5/5
By Karaoke Man
Simple to use
Lost me tickets 1/5
Very happy with their QR code ticketing system 5/5
Pretty simple to use