App is absolute garbage 1/5
****Shout out to Khalil C. AXS USA. Informed me that you can pick up your tickets at the box office with the card used and an id.*** Other than that, the other chat support person was useless. FIX THIS APP. Shouldn’t need to verify it 30 times.
No tickets provided for two different events 1/5
Twice I’ve used Axs to buy tickets to an event, and both times were a miserable experience. The tickets never arrive in my account via the app or website. Even after weeks of making the purchase. Support is difficult to locate on their website, and a response to a support ticket takes a long time. I find it irritating that when navigating the support options, I am constantly reminded to wait 48 hours for the tickets to arrive. Why isn't there an option for those of us (there have to be others with the same problem) to select if the 48 hours have passed or, in my case, seven weeks past the date of purchase?
Issue with log in 1/5
By julie and lacie
For some reason my account has been locked maybe the bot thing no one seems to know but have spent three nights now in chats to try to fix without resolution. Have been told to wait 24-48 hours for a reset which it has now been 24 The issue is I have concert tickets for tomorrow night and no one can help with other solutions or options since my account has not been updated or fixed
Disappointed that the issue cannot be resolved but understand it takes time but more frustrated that there are no other solutions/ options that could be identified.
Holding out hope that the issue is resolved tomorrow before I loose 4 tickets to an event
DOES NOT WORK !! 1/5
I installed the app today. Latest version. Using my iPhone. It will not even allow me to log on. It keeps saying “Oops ... something went wrong. Try again later.” I spent hours doing all the suggested fixes, including those suggested by an AXS telephone rep. Also anything I could research online. When reading online, I realized that there are LOTS of people who are having this issue. To the point where they are not even able to get in to see the shows they paid for. This is ridiculous. I will never buy tickets from AXS again. Better to stay home and watch the shows on the big screen. AXS takes all the fun out of it. Absolute scum bags.
Tickets are delayed. 1/5
Nobody will respond to my open ticket to help me get my tickets I bought. Please help.
By Insane Cooky
I have to log in every time and don’t have face id.
Error with selling in app and website 1/5
Have received an error trying to sell my tickets and have been given a runaround with regard to IT contacting me to assist
Does not sync with laptop 1/5
So frustrating 1/5
It won’t let me log into my account, won’t let me reset my password, and the chat options on their website keep spitting out the same unhelpful I formation. I wish venues would never use this website because it barely even works
AXS Smells Bad 2/5
$12 in "Shipping" fees...for a mobile ticket...do I need to say more?
Does not work 1/5
I bought tickets to a comedy show, and the only option was to download them on this app. I miss typed my email so that was my fault, but when I put in an IT ticket, it took them eight days to respond. They said they reset my access but when I use that it won’t let me login. I’ve spent $76 on tickets and there’s no option here, and no customer service. I will be calling the venue, and lodging in a complaint with better business and less this is rectified
Nothing but problems with this app. Unfortunately I have to use it as I have season tickets for an NHL team and they use this terrible app. I’ve complained to the team about the app and hopefully they switch to a different company. The app constantly signs you out for no reason and then you have to pray and cross your fingers it lets you sign back in. I constantly get a “opps something went wrong try again later” message. Support is also non existent and tell you the most idiotic things. Like are you on Wi-Fi have you signed in before. They are zero help. If you can use a different ticket platform I would recommend you do.
Browser is enough 1/5
By browser is enough
Just let me add my tickets to my apple wallet from the browser. Don’t force me to get an app I’ll never use besides getting into a concert twice a year.
Always at the front of the line resetting password 1/5
Every time we are forced to use this app it needs triple authentication to access after downloading and resetting passwords which ends up happening at the door to the venue as the show starts. Like.. Just email the tickets??
App doesn’t work, poor customer service to help resolve 1/5
Disappointed with this app. Bought tickets for an event through AXS which had an 18 dollar service charge on charged by AXS. One would expect that with such a high service fee, that their product (AXS app) would work smoothly to create a positive customer experience. Unfortunately no troubleshooting with customer service or online forums worked to get the app to work. Continually dealt with error message where the app would not load no matter what method connection was used. In addition, customer service until several attempts were made, did not offer any alternative to quickly resolve the issue. Would not recommend AXS if you can avoid it.
Add website featutes to the app already! 1/5
You still can't edit prices on your listings in the app like you can on the site. What do these outrageous fees go to? Quit being lazy and add website parity to the app!
Unable to access account from app 1/5
I cannot sign in on my app, I’m using the same credentials on my laptop and not having issues
Horrible app. bought tickets in 2020 and they were finally delivered today (the day of the show). The app wouldn’t let me see the tickets, just kept saying “something went wrong” and to refresh. I uninstalled the app, and now it won’t even let me log in. continues to say “Oops, try again later”. I tried logging in on different browsers, all of them won’t load. i’ve reset my password, i’ve done everything i can think of and I can’t access my tickets or reach anyone. awful experience.
Keeps signing me out 1/5
Stop signing me out
Not a good way to get event tickets when the app keeps going down. Never again
App is trash 1/5
This app is trash and the website is trash. I would give it a negative star rating if possible. I can’t get online to see my tickets through a computer and when I log in from the app it’s a hit or miss on being able to log in on my phone. Would definitely not recommend this app. And on top of that they won’t provide a contact number to call their support.
By Lainie 44444
I ordered over $600.00 in tickets and now all I get is…….there has been an error logging in!!! WTH? The concert is coming up & I need to access this site!!!
Cannot log in or do anything in app 1/5
I get some sort of error message whenever I try to log into the app. I also cannot load any of the other features of the app, such as viewing other events in my area — I get an error message! I am worried because I have a concert this Saturday and I cannot access my tickets. I already have tried redownloading the app. Can you please help?? This in incredibly frustrating.
Day of Concert, the App Locks Me Out 1/5
By Trevor L5 S1
This app has only given me problems. “User Session Timed Out”—with no solution for timing back in. “Cannot load new data” for four weeks—no explanation. Sign-in rejects password saved on Apple Chain.
Also can’t hold tickets in my hand 1/5
Also why can 4 year old purchase tickets for your website only adults or teenagers should have access
Can’t view my tickets can’t reset my password, have to rip off an arm and leg to contact the company. Still nothing a couple days till show time.
When I have a problem getting your transferred tickets it’s so hard to get the help , I have yet received help for my tickets and the concert is in 2 days
Won’t work 1/5
By Watter Family
Won’t work on my phone, but should.
I’ve been to around 100 concerts in my life and this is by far the absolute worst company. Period. You can’t get into your account on the app or online. Customer service is a joke. They don’t give you a service or ticket number and delete your chat completely whenever the agent considers your conversation done (even if you’re still trying to get help) and they don’t send you an email. So there’s no record of your conversation anywhere. They don’t call or email back after the chat agent claims they submitted a ticket. The same issues occur numerous times. Frankly, if you have to use this company to keep your tickets for paperless shows, don’t even bother buying tickets. You’ll never see them or your money back.
Garbage app 1/5
I cannot log in and support is a joke. They only send canned messages and the phone leaves you on hold forever. I have a show at the end of next month and I’m not even sure if I’ll be able to access my ticket. The only proof i have of purchasing the ticket is my email. The ticket purchase doesn’t even show up on their website. And it wasn’t on the app when i was actually able to log into the app. I better be able to see Blackpink. I hope i never have to use axs again. The company and the app developer should be ashamed.
I was supposed to receive some tickets that were bought and transferred from Ticketmaster and never worked. Contacted with support team many times, and no help. I lost $170 on tickets and could not see the concert, which was a bummer.
This app is a fraud 1/5
By Paulina YOUR app is a JOKE
I bought 2 ticket for a concert in Las Vegas. I sold the tickets and the app never deposited the money in my bank account. I emailed them 10,000x on the situation and never got results. Buy your tickets from Ticket master better. They never answered my phone calls. So I quit trying and ate the lost money. Disappointed how fraudulent this site is.
Buying tickets experience is terrible 1/5
Please fix the purchase process, I don't understand, that's the most important part of this app, why is that the worst experience? I should not put in credit card info only to be redirected to a blank screen and then have to start over. Update: Support is worse than the purchase process. That has to be the worst chat bot I have ever encountered.
Update 2: Venue says to go to AXS to buy parking. AXS has no parking tickets listed. Attempted to chat with support. Support agent tells me to go to AXS.com to buy them, I say I'm there already and can't find them and asked for a link. I get back "No I don't have a link" Is this really the best you can do? It's no wonder Ticketmaster is dominating the world, it's not that hard when companies like you provide service like this.
Fix the freeze 5/5
Have had to re order tix 4x still no luck fix the glitch
If you have the app is just scan and go.
Unable to transfer 1/5
Unable to transfer my tickets now I have to wait outside after the venues begins to let me brothers come in with me. So unfortunate…
Shoddy app & no customer support 1/5
Bought tickets through SeatGeek and they were mobile transferred via AXS. I downloaded the app and created an account using the email address I purchased the tickets from. Per the instructions, tickets should have been mine at that point, but they never showed up in my account. Seller tried transferring the tickets 3 times and I still haven't received them. Because the tickets are showing as “accepted”, the buyer can no longer send them to me via another avenue. Customer care basically told me they can see the tickets aren’t in my account, but they can’t do anything to help me because I bought the tickets through SeatGeek. This is in spite of the fact that the tickets seem to be lost somewhere in AXS’s garbage system, not SeatGeek’s.
Terrible service or no service I should say 1/5
It’s been a constant struggle trying to get someone to answer at customer service. Can’t change my password to log in. Can’t pull up tickets on my app or on the website. I haven’t been reimbursed from a show cancelled a year ago. They owe me over 300.00. I’m over it.
If I could rate this app a zero I would. Having the worst experience getting tickets transferred. Would not recommend if your venue is using this site for tickets !!!
Cant event sign in :/ 1/5
Im trying to get into my account but each time I try to send a link to reset my password it says “Please visit our help page or contact support for assistance” So i contact support. (Which is hidden and hard to find). The only support available is in the UK and cannot help me with US events.
Customer service 1/5
By $213 lost
I have called, tried to chat, emailed, submitted a ticket. Everything I know to do to get them to help. No help so far.
What a pain 1/5
Completely unnecessary app. Also, if you sell tickets you won’t use they say the money will be in your account in 7-10 days, but they’ll actually send you another email in 7-10 days confirming the transfer that then says it will take another 15 days. I will always pay more for will call/do anything to never have to use this service. As soon as my money transfers I’m deleting this sketchy nonsense.
Deplorable - Buyer Beware! 1/5
Zero stars! The app developer for this should be fired. If I hadn’t received the email I would think I was scammed. I just paid for the December 3rd show to see Babyface and I received the email that says I paid for the ticket. I download the app and it won’t let me in and gives me an error message. I reset the password three times and it still won’t let me in. I call 1-888 number to only sit forever listening to goofy hold music and not a soul answers. Anything offered through this service I won’t bother with ever again. I better get into this Concert come December or I’m taking this experience to social media and warning customers of how deplorable AXS is.
My head aches 1/5
Every time I try to use this app it takes forever to login I have to reset my password and it keeps giving me an error. I don’t know what’s wrong with this thing I have tickets for this weekend and I have been working on this for over an hour trying to get logged back on this thing is ridiculous
Michael Buble Concert 1/5
By Star Anis
On the day of the concert, i couldn’t get my ticket they the AXS app.
Unsatisfactory CS & Crashing Web 1/5
Had difficult time buying ticket and finding a solution with 2 customer service agents regarding my ticket.
Terrible app 1/5
Can’t login. Can’t see the tickets anywhere but on the app. You can’t even go on the browser to see them. It HAS to be in the app that is dysfunctional. Terrible app and terrible system to coerce people to download the app. At least ticket master and stub hub have multiple options to view tickets you pay for. I’ll never use this axs thing again.
No option to add to wallet? 3/5
5 stars with that option