Can’t place an order! 1/5
Update 7/2019: Re-downloaded the app and it still has the same issue of a blank screen when you go to complete your order. Different city so that isn’t the issue. You should fire your programmers. This is the worst.
I haven’t used this app for over a year because every time I went to order I’d get to checkout only to get a white screen. Fast forward to today and went to place an order and I get the exact same problem!! Come on BWW! Fix your app!!!
By Tee loves JB!
This app has not worked in almost a year. Always says I can’t order, there is no available order for multiple days. Not sure if it’s the app or the location. But it’s annoying that it hasn’t been fixed in almost a year
App doesn’t have options 1/5
I downloaded the app, tried to order, and when you have to pay, there is only 1 option. I have a gift card to use and apparently I can’t use it on the app. So I proceeded to try on the website, and same thing. Why offer gift cards if you can’t use them online? Makes no sense . There is t even an option to pay at pick up. Come on B -dubs, get with the program!!
Can never checkout 1/5
By Lost Art
Blank screen on review of order after hitting checkout. Can’t complete order
Constantly crashing.. 24/7
Absolutely Garbage 1/5
Imagine your tastebuds set on various flavors and your perfect selection is ready to be ordered...and then BOOM! You can’t even place the order because the app is trash, preventing you from reviewing/actually placing your order. Save yourself the trouble, and call it in.
waste my time 1/5
Worst app ever...
Fails To Complete Order 2/5
For about a year the app won’t allow me to complete the order from the cart. You can add items and delete items but the “submit” button does nothing.
Doesn't work at all 1/5
I love BWW and I used to love the app but it has not worked for MONTHS. I hate that it hasn't been fixed. I've contacted BWW, I've deleted and reinstalled, and I even tried doing an online order on the website but I've had ZERO luck either way. It always removes everything from my cart when I try to check out and it's conveniently just at the location closest to me. There's only one other location and it's pretty far, and I'm not a fan of calling in every single time. Please help.
I will change my review if this ever gets fixed.
Can’t use the app 1/5
This app would probably work really well but I can never get past checkout. Always gives me any error code. App gets one star because I literally can’t use it.
Adding a credit card 1/5
The app requires you put in your credit card info which goes to a blank screen not allowing you to complete your order.
Errors out when trying to place an order for pickup 1/5
Both of the last 2 times I’ve tried to place an order for pickup on this app (about a month apart) I get an error when I try to confirm the order. Their website does the exact same thing (both times). Get it together B-Dubs. Thankfully there’s a Wingstop just as close to me
Update: deleting and reinstalling fixes the issue with not being able to finalize orders. Very annoying.
Now when I go to order I get a notice that “no promotional items are available at this time” and, since this is the page where the wings are, I can only order literally anything except wings. Deleting/reinstalling does not fix this. It doesn’t matter if I choose a different restaurant or anything else. I just can’t order wings with the app anymore. The thing this place is named after. There’s no wings section when you go to “full menu.” This app is broken I don’t know why I even still try
Can’t place order 1/5
App does not let you place order still I either have to call in or go on the website which is pointless to have app please fix this issue
Useless app 1/5
Only good too look at the menu because trying to place an order is useless and apparently BWW does not care as this has been an ongoing problem
Fails every time 1/5
When reviewing your order the app shows a white screen and never progresses. Waste of time. Don’t download.
Shill 4.5 star rating? Has to be. 1/5
I’ve had this app for over a year. Multiple updates. The whole point is the ability to order via the app.
NEVER works. As hundreds of other people say here, thing fails at “Review Order/Checkout” EVERY TIME.
Question: how can an app that fails at its main purpose have a 4.5/5 rating? Makes you wonder.
Can’t pay at the store anymore... 1/5
Here I am trying to place an order and pay at the store (I want to use a gift card) and the option to do so is no longer available. I have to use a credit/debit card to pay for the order.
Well, I decided not to order. I’ll probably use the gift card some other time but once that’s gone, I’m done with this restaurant.
This app doesn’t work 1/5
Does not connect to the server
Do not use this app to order if you expect to save time 1/5
Twice in a row I placed an order, had to select a pick up time usually at least 20 minutes in the future, arrived at the counter (earlier than the pick up time) and only to be told the pick up time is actually the time they would start processing the order. Fix the bug please. It’s getting really frustrating.
By whar now ?!?!?!?!?!
You get to the last screen and fail no orders can be submitted.
6/13/19 app still not working 1/5
Read the reviews. Don’t bother with this app. Simply does not work.
I used to order and pay at pick up. Now I have to enter a credit card every single transaction. Garbage. It might be less useless if I could at least save my payment method. Your loss, I don't need wings that bad.
One week later and the app is still garbage. I appreciate your lack of progress and response.
Awful App 1/5
By Dissappinted User :-(
The app doesn’t work! I wish it would because it was great a long time ago!
You can’t complete the order 1/5
When you get to the checkout it does nothing.
Was great 2/5
I’ve used it a couple times recently and was loving it. I always pass with cash but now I can’t place an order online unless I add a card. Don’t know what happened. Fix it and I’ll be ordering more again.
Great App 3/5
I love this app for its convenience! Only problem I’ve had is when it comes to placing the order. There’s always bugs that stop the order from being placed.
Don’t waste your time! 1/5
I don’t know why they offer an app to order. IT DOES NOT WORK. I forget and try to use it the next time and end up with a blank screen. I must then go to the website and start over. I’m just going to delete the app so I’m not tempted next time.
Really a waste of time and space on my phone!
THE BALLWIN LOCATION IS AWESOME. The service is great and the workers are fantastic!! I love going there...
App is okay 3/5
Ordering takes forever to load. Sometimes rewards don’t show.
App is garbage 1/5
2 years....still can’t place an order with this garbage app.
Easiest food ordering app ever 5/5
Super user friendly makes me love B-Dubs even more
How can a company be this inept? 1/5
I have repeatedly come back to this app over the last couple of years hoping that it would be fixed. Nope. Same blank screen at the “review order” stage. Does this app work for anyone? What is the point repeatedly releasing updates for a non functioning app? Is this psychological warfare by the North Koreans? I’m baffled.
Can’t order from the app 1/5
Still can’t order from the app. It stalls out at the review order section of the checkout. Frustrating.
Don’t bother 1/5
App has been broken for a while. You cannot check out, there is always a problem...and now the same problem is on the website. Given all the customers reporting issues, and that this is still a problem after months, is difficult to understand.
Pay with card doesnt work 1/5
By Omer Sakarya
Them software engineers did a sloppy job on this one.
Waste of time 1/5
Have had this app for a couple of years - maybe more. It works great up until the point you check out your order and then gets stuck on a white screen. I’ve never been able to complete an order within the app. I always end up calling the store. I’ve been optimistic to think BWW would care enough about this issue to fix it but now I’m done - I’ve just deleted the app.
Waste of time 1/5
You fill out your order on the app then click to review and get a blank white screen.............good job B-Dubs..... fire your tech person
Place order button doesn't work 1/5
By freq customer
Review order function in the website failed like 5 times. Switched to app. Place order button does not even work.
Can’t Sign in 2/5
Error message says cannot connect to server. I have to order as guest every time.
UPDATED MAY 2019: STILL CAN’T CHECKOUT!!! 1/5
What is the point in having an online ordering app if you can’t check out? This problem is over a year old if not more. I don’t know what the app developers are doing but somebody really needs to lose their job over this.
Review order still fails!!!!!! 1/5
Been two years. Still can’t order. Unbelievable.
This app never works! 1/5
This app continues to fail for me every time. I can put all the items in the cart and hit checkout and then it always hangs on a blank screen at reviewing the order. I never get it to work or process. Somethings gotta be up with it. I have deleted, reinstalled, closed restarted. Never fixes it.
Ordering Through The App 1/5
I have a hard time believing that this app has an average of 4.6 stars, given that I have tried using this app for years, and I’ve never successfully been able to order through the app. It’s 2019, ordering food through an app is the norm, and BWWA needs to get on board and figure out how to roll out a successful app for their brand.
Useless app 1/5
Unable to place order, kept stuck at review order
Is anyone going to fix this? 1/5
This is the absolute worst app. It just doesn’t work. I’m shocked it hasn’t been fixed to at least function over the years.
Can’t checkout 1/5
Every time I try to order I can never get to checkout pay or review my order.
I update the app & it’s still the the same problem.
Please fix. There’s always an update but it doesn’t fix the issue.
App is broken 1/5
Unable to place order because review order is just a white screen...
Always says “There’s a problem adding your order to checkout” 1/5
Never works. It has maybe worked twice in the 20+ plus times I’ve tried it. Waste of a good app. Fix it and I’ll fix my review.
Cannot Actually Check Out 1/5
The app is great until to actually want to buy your food. It gets to checkout and just sits on a white blank screen for forever (in my best Sandlot voice). I have never once been able to actually order food with this app. Never. I just call and go pick it up. Completely useless.