I’m impressed with the Banfield app so far. The five stars are for the app, not the doctors.
Great app 5/5
By Sir Knight Stormy
The app does exactly what is was designed to do. I have not had a single issue in using it. I also would like to acknowledge the Banfield staff in Edison. We purchased insurance and use Banfield as our vet. The entire staff at our place is amazing. Being a long time dog owner I honestly think there is great value in their insurance plans. I know our Puppy bulldog is being well cared for.
Banfield IPhone App 5/5
I’ve been impressed with all aspects of Banfield, from Excellent Customer Service, Knowledge, Staff and the IPhone App. I have nothing negative to review about Banfield! The App is really great to access any records for your pet, see upcoming appointments, find ur nearest Banfield or to ask general questions and much more. Great overall!! I’m impressed!!
Error messages galore 2/5
Keep getting constant error messages. Won’t load my pet at all, even though everything has been set up correctly and worked perfectly in the past.
Everything about the app is Great!! 5/5
By Hoop lah!
The last time I was able to have a pet they didn’t have apps available like this through a vet or clinic. That may make me sound ages but I’m only 28. This app is easy to use- everything is pretty self explanatory, easy to find, and one of the best parts about it is that you can not only customize it with photos of your pet/s, you can have multiple pet profiles added to it!
The best 5/5
By Joe Magnum
My wife and me recently lost our last dog to illness and our son brought her a new dog. Since we were new to New Braunfels, TX we decided to go with a renowned company and were pleasantly surprised to get a veterinarian who understands our pet fully. The app is very convenient and its completeness is refreshing, since we travel a lot and having all the visit and vaccinations on hand anywhere is very helpful to get the vaccination reports.
Review of App 3/5
First- we love Banfield!
I do have issues with the app.
I need a way to print vaccinations info.
Taking dog to PetSmart for grooming and need proof!
Now why PetSmart can’t get records, with my approval, from Banfield beats me.
Happy Camper 5/5
I love BANFIELD! I think the idea of a monthly plan is amazing!! The staff are so I love with my pets and the Drs are amazing!! I’m very happy with Banfield. They just need to spread across the United States especially in rural places!
Where is my pets medical history? 3/5
I love my neighborhood Banfield! The staff is always very caring. I have used two Banfield locations over the years and always had great service, I think I have been using Banfield Pet Hospital for about 15 or 16 years.
Now about the app- why is so difficult to find my pets medical history? Why isn’t it just listed under “medical records?” Still trying to find her medical history.
That’s why I gave it 3 stars.
App is slow and doesn’t offer much. 2/5
I was a little disappointed in the app. I like Banfield but the app seems like it was created because someone said we need an app. Not all that useful.
Need a copy of her rabies certificate but can’t get it online 4/5
The app isn’t as robust as it could be, but it is nice to be able to see all this data at your finger tips. I can see when she had her rabies vaccine you just can’t pull up a copy of the certificate. Since its all electronic it would seem to be a relatively simple thing to do.
Pretty cool 5/5
The app seems to run flawlessly for me and i like that you can see test results for your pet without having to call or visit the vet again.
Unable to unlock account 1/5
By Athena Bear xXx
This app doesn’t have a function to unlock the account if you attempt to enter in your username / password too many times. Even over the course of months it doesn’t reset... not a useful app.
Needs Work 3/5
Not very user friendly. It’s a decent app but it could use some work. Let’s you assign a picture to your pet but it doesn’t always show until you’ve been maneuvering around the for a little bit. Also, it’s great you can make appointments in the app, however, if you need to cancel or reschedule you have to call. Now if calling was simple that would be fine but it’s not always convenient and sitting on hold for over 15 minutes just to reschedule, cancel, or just ask a quick question just makes me hang up
App is Terrible 2/5
Banfield service is great, but the app is horrible. I can’t make an appointment when I need to, both on the app or online. I can never get dates or times. Being able to see my pets info is great but it’s worthless if I can’t make an appointment. Calling in can be a hassle especially when they are overly busy .
NEED URGENT UPDATE FOR IPHONE X.
No support 1/5
Got locked out and no one will help me and I can’t get to my pets information.
Could be better 2/5
By gang_gang unit
I do not like the fact that I can’t edit my pets name to add a last name. I also do not like the fact that I cannot delete my pet when my pet passed away. In addition I do not like that it did not have a notification or a warning that my wellness plan was about to expire. I had requested and appointment never got a call back, request a second appointment got a response but the appointment never showed up on the app. Now my pet does not have an appointment because the wellness plan expired and they still have yet to reach out to me.
Great app for my fuzzies health tracking! 5/5
Great app, easy to use, love that all my pet's medical results appear in the app...
Doesn't let me log in no matter what. 1/5
Doesn't let me log in no matter what.
Username look up, password reset, client Id already in use. The database knows my email. Knows my id. Simply won't let me log in
Wasted my time 1/5
There is no obvious link to lab results
Awesome App 5/5
I love this app and I love Banfield. This app allows me to book appointments. I am able to print out my dog's vaccination records. I have not experienced any problems. It's easy to use. I use the notes section to make note of any issues my dog may have or note any questions I may have for the doctor. Awesome app.
Good info, bad appointments 3/5
Scheduling an appointment on the app is close to useless. The office calls to tell me the time is not available every time
I Hate This App 1/5
For some reason if you dont log in to this app often (once a month about) the app wont let you log in. The app constantly says the password is incorrect, even though it isn't. Then if you redo your password, it still wont let you log in with your new password. I have this issue every time I need to go into this app to check my pets appointments or info, which is about every 5 months. I completely hate this app! I am never able to check my pets info and end up having to call the vet instead. Which is a pain because you always get that one receptionist who never lets the vet know what information u need. I end up having to call all day or all week. If this app worked better than i wouldn't have this issue.
Where's iPad support? 3/5
Doesn't even support rotation of the app, so I'm stuck using it in Portrait mode all the time. Overall, the app works, but it just seems a bit clunky and harder to customize than it should be on iOS.
I love this app and all of the info it gives you about your pets!! So informative and allows you to make appointments and check on their last ones with ease! Love!!
Never remembers login 3/5
This app never leaves me logged in and never remembers my user name and password even though I ask it to! So every time I want to use the app I have to recreate a new password because I can never remember which one I've chosen. Other than that the app is convenient and easy to use
Nicely designed app 5/5
Great to have medical records and easy appointment scheduling at my fingertips. The app is cleanly designed and works well.
Unable to load status center 1/5
This app worked great with no issues up until about 2 weeks ago. Everytime I open the app it automatically populates the status center page, and says "Sorry we were unable to retrieve your status center. Please try again later." This comes up every single time and it's just not a very useful app anymore. I've relogged, re-downloaded the app, restarted phone.... Please look into this.
Love it !!!!!!!!!! 5/5
I love this app. it's easy to use, straight forward. anyone could use it. It's simple and Good picture quality.
The best decision for my puppy ❤️
Banfield App 3/5
Not user friendly regarding changing account information.
This app is just as bad as there services.
In love for years! 5/5
I have been taking my pets to Banfield for at least 5 years. When I found out about their app, it made my life a lot easier. I was able to request an appointment, check my pet's lab work results, view her medical history, and so much more. The only problem I have is appointment setting. You are able to request, but it isn't guaranteed. I feel they should display only available times and dates. Minor fix. I still highly recommend this app.
Wish I could rate it zero.
Love the notes feature!
Love it! 5/5
The app is easy to browse thru and understand. It gives you all the information will ever need about your pets appointments. It has all of their past medical history, visits, and records. In other words it's awesome!
Love this app 4/5
I love this app! It's extremely user friendly. And being able to view vaccinations and when they are due is super helpful and useful! There are a couple glitches that happen when uploading pictures but other than that the app is wonderful!!
Processing Error!! 1/5
What's with the processing error? Unable to use app. Added photo and info and now gone? NOT a very user friendly app if it doesn't even work. I think an update is in order....
Great App! 5/5
So convenient when I need to search for my dog's information.
Just what You need! 5/5
The app is easy to use! It's nice to have my pets info all in one place!
It's my first time using the app and so far everything is going well, I cannot complain. I love how all the medical history is on file and gives me options to make appointments.
Vey Useful App 5/5
Vey Easy to make an Appointment, Nice and organized way to have track of all of your Pet's Records and you can customized it as well which is a huge +
App never works 1/5
By Thesaurus not
Every time I try to open my dogs stats page it always gives the check back later error. Ridiculous this hasn't been resolved in four months since I started using this app. Or let's put it this way attempting to use this app
No problems 4/5
It works great and has 'everything' you could need to monitor your pets health, it is kinda basic as far as it goes but I do like what they've done with it. Doing great keep up the good work :)
Banfield your app and even your website is inexcusably slow. It's not even usable some days. Fix it
App Broken after upgrading to iOS 10.3.1 1/5
App no longer brings up pet data.
5 stars x 2 5/5
I was skeptical about using Banfield at first. I NEVER would have considered bringing my pets to Banfield. After all, it's not your neighborhood vet; Banfield is a subsidiary of PetSmart - a "chain"-type business. Luckily my wife ignored me & went to Banfield per a few recommendation. To my surprise, the cost/value of their healthcare programs & the quality of their veterinarians & pet care are excellent! We have been w/them for 4+ years & are very happy. So, what's the likelihood that they would create a great app? Again, my expectations were low, but they did it! It's a stable and basic, but mostly comprehensive app - find closest Banfield, keep basic healthcare records, setup appointments & get reminders, keep a journal, & other features. If you bring your pets to Banfield, don't hesitate using this app. If you are in need of a veterinarian hospital, consider Banfield.
Could be better 2/5
I love the idea of this app to have all health records easily looked up but I cannot change any account information, change payment type or even make a payment.... WHATS THE POINT?!
Just wish I could change my dogs birthday 5/5
Other than that I'm glad to have the app. Maybe if it updates by its self after appointments. That would be cool. But otherwise I'm glad to have it!!