Useless junk 1/5
What happened to the older version with all the useful information especially my dog’s medical chart? Now it has nothing but to chat with vet who will only tell me to bring in my dog for a visit. Visit detail is NOT accessible from the App. My dog has been on Banfield’s most expensive plan and now you are giving me this crappy app? This is not acceptable!
6/16/2019 cant log in app now...did you guys hire a 3 yr old developer to write this app?
AppleApp: please delete this embarrassing app from your store. Thank you!
Latest update not usable 1/5
I loved the old app - everything I wanted regarding the status of my pets was at my fingertips, particularly their weight charts. While I like the complete rundown of their lab results, I would rather have the app look like the mobile website with the various categories available for me to quickly glance at their vaccines, weight, last appointment, etc. I haven’t even used the other new features that are supposed to make this version better because I end up just going to my browser instead. If an update restores what the features I used to use, I would be happy to use the app again!
Log in log in! 3/5
I didn't think all the changes to the app were necessary since it was pretty good before. Truly annoyed at having to login each time I come out of the app. It doesn't remember and touch is not available.
Bad update 1/5
What happened to being able to track my puppy’s weight as he grows? Some of the new features and interface are nice, but the features I miss from the old version outweigh these.
New version removed too much 1/5
The new version of this app removed so much information. I really loved having all of my dogs’ information from all past visits so easily accessible. Now I can only see our past 3 visits. I can’t see what my dog weighed on a particular visit, and the information that I can see is pretty minimal. It’s also not nearly as user friendly.
It’s very frustrating to see an app that I use fairly regularly change so much and a lot of the functionality removed.
If I could give 0 stars... 1/5
By Tree Pollen
This new update is worthless. You removed all the pertinent information. I could care less about chatting w/a vet or making an appointment. Please bring back all the features (weights, previous appoints, labs, vaccines, vets, hospitals, etc) you deleted. This app was a great resource to use in an emergency situation. Also, I detest signing in each time.
App not working 1/5
By Rambo the Shepard
Downloaded the app and set up my account, but my dashboard and vet chat forum will not display. I keep getting and “error” message.
This app doesn’t load at all !
New app is not good! 1/5
This app makes chatting with your vet and making appointments easy. If you want to keep track of your pets health, there is nothing in this app. The old version had a weight tracker and a clear list of all the vaccines/meds your pet needed and when they’re vaccines expired. It graphed your pets healthy history so you could easily see how your pet was doing, now you can only open up an invoice of each visit, which is exactly what they give you during an office visit. POINTLESS.
Previous version so so much better 1/5
Most apps with time add to their functionality, not take all the useful functions away. This current app is absolutely horrendous, I use to be able to track everything for my pup - her weight, her achievements, when her vaccines, heart worm prevention, wellness exam, etc were coming up or the date she had them. I needed this for when I board her. Please bring back the previous version & reload the information you removed
Slow to load/Old Pet Info 2/5
Just use the website version. Slow to load and pain that you have to type username and password if you need multiple logins. I have 4 pets and if I exit the screen I have log in again. Just not worth the hassle. Vet chat is cool.
Not happy with this version 1/5
I’m so sad they changed their app. I liked the 1.1.0 Version more.looked better, easier, love the journal , etc. I wish I have never updated it.
Latest update 2/5
This app was great but then they updated it and I don’t like it now because it doesn’t have the items needing attention anymore. That feature was helpful so I know when to get a new appointment. Now I have to log back on to the website to check.
Update/new layout blows... 1/5
I liked the old version better where the vaccines, weight chart, etc were all accessible. This new version is horrible. The layout looks modern which I know you guys have to keep up with, but maybe use the modern look with the old features. I’m not the only one who feels this way it seems.
The worst 1/5
This app is horrible. I saved my receipt from the last visit to use the client code they told me to use and I immediately got locked out of my account before I even got to create an account. There is no place for the client number. It looks up your info and then gives you bogus options for verification that take you no where. Streamline your process because this is super unhelpful. Zero stars.
Lost the vaccine summary feature? 3/5
I used to be able to pull up a summary view of vaccine history for my dogs that I used to check to make sure they were up to date. I also used it as a reference for groomers, daycares, and boarding facilities who need proof of vaccinations. The new app is slick and all, but that summary view was the single most valuable feature for me. Now I have to go back to remembering to get a print out of vaccine history or open each record in the timeline one by one and I’m not sure what the logic is in the new app for how far back that timeline goes.
App not working 1/5
Wonderful idea too bad the app does not work. Would love to actually use the chat a vet function!!!
Bad update 1/5
Give one new feature and take most of the other good ones it already had out does not make for a good app. I want my pet info back, vaccines info, weight info + graph, everything that made this a personal place for my pets.
All this app is good for now is see when my next appointment is, I have a calendar app for that already.
I read you’ll be adding these features again ‘soon’. Should’ve never released an app that is clearly not finished.
It was a good app before the update. 2/5
I know I’m not the only one that used the this app for the vaccine history. They took that out and now this is basically an app to set up appointments which could be done by phone. Please bring back the vaccine history.
New version got rid of every reason it was great 1/5
I loved this app so much. You could see so much. Biggest thing was you could see (and screenshot and send to your groomer/boarding place) all their pupdated shots. You could see what’s going to expire and when. Now you see nothing. My FAVORITE thing of seeing their weight from when they were 8 weeks old until current IS GONE. Which makes seeing my dogs weight loss progress (not only gone) but harder to track. I not the person who doesn’t ever do updates on my phone.. I do them happily. BUT I have never wish so much before that my auto updates were turned off.
I’m so disappointed Banfield. I actually just recommended another corgi new to the area to you- mainly of course because one of your vets - but also because of this app.
I decided to write a review PRAYING you would fix this. Please, bring back the old version. Or at least bring back all the items that were available to us and keep your new format.
Ugh... I have no reason to even use this app now
2019 Update is Horrible 1/5
I love the new vet chat feature and that’s it. This app is now always crashing and you can’t access your pets vaccine history from the app anymore
Horrible Update 1/5
This update has made it to where the app is dang near useless. I can no longer see what my pets are due for in terms of vaccines and pills, can barely schedule appointments, and it seems that the only thing this is good for is linking me to the website. Absolutely ridiculous.
Very disappointed. Can not believe this.
Update is terrible!!! 1/5
The new update for this app is horrible. It pales in comparison to the previous version. Bring back the old version! It was user friendly, contained much more info about my pet, and I didn’t have to sign in every time (could use touch). I’m deleting this app and creating a shortcut to the website. It’s bound to be better. Bad move with the update!!
New update is worthless 1/5
The update to the app has rendered it completely worthless. You are only able to see your most recent visits. Accessing lab results is very confusing and you need to know the dates to find the information easily. You can no longer track your pets weight, which is a vital piece of an animals health. The previous UI may have been outdated, but it was user friendly, intuitive, and provided easy access to wanted information. There is zero reason to keep the app with the new updates.
Update is terrible 1/5
The new update is terrible.
Please go back.
No weight tracking, no shots list, no point to having the app anymore
What a nightmare! 1/5
It’s so unfortunate that they’ve released an app that wreaks of such dysfunction. I’m not willing to spend my time detailing how every step of the experience had problems.....but as a business owner myself, I know how important that first impression is - and now I just wish I hadn’t paid in advance for a full year over my dog.
I wish I couldve given this a zero star. The update is horrible. I wish I could go back to the original. This new update doesnt even show his shots. No type of information is given on my pet unless I went to the doctors recently. Give back the original app.
Wish I could give zero stars Worst update ever more like a downgrade. So inconvenient all the info I need it not there anymore. Weight tracking, lab results, vaccines, notes etc. the app is so basic
No Weight History 1/5
With the recent update, I’m no longer able to see weight records from previous visits. I’m focusing on getting my dogs slimmer and healthier and it was nice to see the history.
Medical records 2/5
I’m so disappointed in this new version as I can no longer see my pets medical records like shot history, lab results or weight history. What’s the point in the app if I have to login to main website to see this information?
App could be better 2/5
I don’t care for the new app. It doesn’t give you the same information that it used to give like the weight and more details about the visit
Update provides less info about your pet 2/5
The new update needs to go, I like the older version because it get better information better organized this new one seems streamline and very boring. I like when apps are updated to add stuff, this one just murdered itself, and really is a downgrade from previous version.
Updated is terrible! 1/5
I HATE!!! The new update. I loved the old one. It allowed me to put in notes for my puppy so that when I go to the vet I can talk about things I may have forgotten. It’s almost too simple. I would rather have the old one back. No bueno 👎🏾👎🏾👎🏾👎🏾😡
Older version was better 1/5
I truly appreciate the ability to chat with a vet at any time, however I’m extremely disappointed that the weight tracker, personal notes, vaccine schedule, and all pet history records are gone with the new version. These were the most useful parts of the last version.
What the [email protected]#! Happened in the Update?! 1/5
You decided to update this app and take away every useful feature?! History: gone. Journal notes: gone. Vaccination due dates: gone. Pet weight: gone. Absolutely ridiculous...revert to the old version.
New app is really good!! 5/5
I love that wellness plan clients can use the new app to speak with a doctor 24/7. All need to upgrade to use this new feature!!
Latest Update 1/5
I hate the new update of the app. I can’t see my pet’s vaccination due dates and history anymore. Most of his visit history has been removed. I can’t see history of his dental cleanings. All of this info was pertinent to making sure he was current with all of his medical needs. I want the previous version back.
CANT SEE INFO!!! 1/5
I’m soooo upset about updating the app! I can’t see any of my dog’s info whatsoever!!!
New app version is not user friendly 1/5
Last version used to have a lot of features. I was able to check my dog medical history, medicines, etc, without looking to hard, but now I can’t find anything.
Don’t update!!! 2/5
Strongly recommend avoiding this update. I have the older version on another device, and I will not update it to the May 2019 version. Although there are a few nice bells and whistles, the gutting of the available data makes this app *far* less useful than it had been. The good news is that, at least for medical histories, the old app still has access to all the data (not just three visits—and the old app is more up-to-date as well). Reality is that the old interface may have its problems, but it’s functionality is far better than this “improved” version.
What happened with this update 1/5
I can’t find any of my pets data now. Where did the weight charts go? Why can’t I see when my pets next appointment or vaccines are do? When did you remove everything useful about the app?
Features missing 2/5
With this new app version you can no longer see when vaccinations are due and I can only see her last three visits. Other features also seem to be missing like my pet’s medications. Previous version of app was slow but had much more useful information
App Deteriorated 2/5
Rating the app a 2, not the care at my local Banfield Hospital. Weight and vaccine history seems to have disappeared with the latest version...
Absolutely terrible 1/5
I’ve been using the app happily since 2016 and since one of the last updates, you can no longer see what your animal is due for or when. The app basically refers you to the website for anything beyond seeing your animals chip id number. Pointless is a great way to describe it now. I got the app so I don’t have to call or visit the website. Now that you’ve updated it and I can no longer do anything without going to the website, I no longer need the app. Great job. Slow clap for the developers, everyone. Do us and yourselves a favor and put the app back the way it was. Too bad there’s not a way to give it less than one star.
Please bring back many of the old features 4/5
The new update is certainly more visually appealing, but I used the journal to keep track of one dog’s seizures and another’s breathing rate, so if there’s a way to recover that information it would help a lot.
I also appreciated the weight over time feature, which helped me visualize my pets’ progress over time.
I understand you may have wanted to declutter the app, but those were useful functions. At least have a way to recover the old journals.
Miss old Banfield app 2/5
While I like the design and user friendliness of the new update, I miss how I am able to add notes, check his weight trend, and all the other features that was on the app before the update in May 2019. I used to be able to do everything on the app and now I have to keep notes on my iPhone instead of it being all in one location. The update has taken away a lot of features. It’s weird they would go backwards instead of forwards. I will still keep the app as it is convenient as times now it’s just not AS convenient anymore.
New upgrade is terrible 1/5
The app is not very user friendly at all. I can’t find my pets list of shots or meds. Very frustrating. Will probably delete the app and just start calling the vets office to get the information when I need it each time.
Big report 3/5
The app still has bugs. After entering my name after verify my pet, a blank box pops up with cancel and ok