Great app!!! 5/5
Very user friendly and easy to use!!!
I made a change from Citi AAdvantage to the Barclays AAdvantage. Barclays is marking it exactly difficult to like their service. The thing I miss the most about Citi is the ability to make a payment and have the funds available immediately. This is an awesome feature for a card like this being that it is mostly utilized for one reason; the ability to collect miles.
If Barclays AAdvantage is able to adopt this feature it would make for a superior card over Citi.
This app is user friendly and well designed to be intuitive.
Don't like this credit card because is only gives me rewards from apple and don't give cash 1/5
Credit Line Reduction 2/5
I have had both of my Barclays cards get credit line reductions without any notification and I have never been late nor have my cards max out!
Still no push notifications on purchase 1/5
This app does not offer push notifications when purchases are made. This is a regular feature from competitors like Chase and AMEX.
Nice layout 5/5
Easy to use
Special character limitations 1/5
Mobile doesn’t support all special characters allowed on website. Developers need to expand scope to include higher ASCII ranges.
This app is worthless 1/5
This app is grabage! Everytime I have to sign into the app it only remembers my username and not the password even though I opted for Face ID! It is very inconvenient for people who have multiple passwords to remember! & now I’m locked out! Garbage!
HORRIBLE CUSTOMER SERVICE 1/5
They deducted 2,500 points from my account for a gift card. 2 months later… no gift card… no points back. Very nonchalant to.
Primitive app 2/5
I got the American Airlines card so just started using this app. So far I’m not impressed at all. If you are used to the apps from Chase or Wells Fargo or Bank of America you’re likely to be super disappointed. It won’t remember your password, it won’t use face ID on the iPhone and it asks you the same security questions over and over and over again. It won’t even send you a code like a normal two factor authentication system would. I am thinking the only reason I will ever use this card is to buy airline tickets from American.
Customer service rude and knowledgeable unprofessional bad customer service representative 1/5
By King Rapel
Customer service I’m not knowledgeable they are rude Barclays credit card is not worth having after you receive the
Crashes every time I open it. Had to reinstall. Guess what?! I finally open it today (11/12/2021), and see a payment due on 9/18/2021. Laughably bad. DON’T use this app. I wish I could change banks.
Multiple payments needed to pay off balance. 2/5
If you have automatic repeat payments set up, you constantly have a “scheduled payment” pending for the next month. The app will not let you pay off your balance in full if a scheduled payment is pending. This means you either need to send multiple payments (your balance minus the scheduled payment amount + the scheduled payment itself) or you need to cancel ALL future automatic payments, pay your balance, and then re-enable auto payments. It’s not a show-stopping issue by any means, but it’s an annoying one.
I can’t even log in with my saved credentials because the app won’t load them. It’s all bugged out.
The Worst! 1/5
I’ve never wasted more time deciphering my way through the most cryptic app, only to find that I now have to find and remember more crap so I can answer my way into my own account through ridiculous amounts of computer data driven jargon just to access whats supposedly mine in the first place! Thank God for all this wonderful technology that has made our lives so much more complicated!
Update not launching on iPhone SE (new) 1/5
By Unstoppable Atheism Is
Updated app not launching on iPhone SE (most recent SE)
The website has a faded blue color. Those of us that have eyesite problems it is very difficult to see the letters and numbers.
FICO scores inaccurate 2/5
I don’t have a problem with the service but the FICO score feature is oddly off by 100 points. That is problematic on a lot of fronts and doesn’t reflect reality.
No help at all 1/5
No help with basic questions on a new account? On hold for 48 minutes before hanging up.
If you really care give me a call 540-969-8216
Update. Had to enter 4 different nick name
Poor Customer Support 1/5
I’ve tried hours today to reach someone and when I did they said they couldn’t help me until normal business hours. So I tried again and after an hour of waiting I didn’t get a representative to assist me since it’s the only way to fix the issue at hand. Don’t waste your valuable time with this service!
Excellent service 5/5
By Ms Jeanisa
I really like the payment option on Barclays. I think that having the App is great and very easy to do what I need to accomplish. I like the fact that I can make a payment in advance and also set up repeat payments, so as not to take the burden to know that I won’t need to call and make my payment each month.
Thank you Barclays for making this such an easy task.
A very satisfied customer
Password problems 3/5
It won’t save your password. You have to renter every time, even with fingerprint or Face ID.
Lowering Credit Line 1/5
They will lower your credit line with no prior warning or issues. I pay well above the minimum payment on time every month, and my available credit has dropped to $500 in the year I’ve had this card, which makes my credit usage look larger than it was. It’s ridiculous. I’m just going to pay off & close this account.
It was crashing, then it stopped. 4/5
By Jonny #5
It was repeatedly crashing, even after restarted and closing all the apps, nothing helped, then an hour later, it all works again. Uhm… ok
Since last update the app crash 1/5
By Ilario _4
The app start and that’s it as you select something it crash and close
Latest Version Keeps Crashing 1/5
Latest software version as of 10/24/21 doesn’t allow for facial recognition login or manual password input login. Upon authenticating, the app attempts to load yet crashes before loading main home page.
Please fix this issue as this app is currently rendered unusable.
Works great 5/5
I just downloaded and worked great
To many steps to get set up.
I need customer service in the United States. The language barrier is frustrating 1/5
I need customer service in the United States. I hate calling and not understanding the customer service representative because the call is answered in India. I will no longer use this card.
Worst bank app of all time? 1/5
Congrats Barclays, your app is trash.
Fraud by this credit card provider 1/5
By Unhappy 830 FICO customer
More than once, my confirmed automatic payment setting was deleted by the card provider so my payment was late and they collected late fees and interest. I am now taking action on this bad faith behavior with the FTC and Banking commission.
Horrible app 1/5
By cc guy hhjkkhtgghh
I hate this app it is not easy to handle
POOR SECURITY: SIM Swap Hacks 1/5
Susceptible to SIM Swap hacks because they STILL use SMS 2FA (text message two factor authentication) and provide no alternatives. Unless you trust your mobile carriers customer service department with your credit card, you may want to save yourself the trouble.
Latest update makes app unusable! 1/5
I used to use this app all the time. Now every time I try to use it it crashes if I click on virtually anything! I can see just the main page with my balance and maybe a tutorial page about the app, but if I click to check on anything about my account (detailed balance, rewards, etc), the app just quits! Completely useless!!
Worse banking app ever 1/5
This app has lot of issues. Current issue- they have bug in their app. After I login, I can’t open any tab in this app it directly closes my app. Initially as well the finger touch or face recognition doesn’t work. Hire better engineers please.
Please fix 3/5
Worked on iPhone 11 Pro. Crashes repeatedly with iPhone 13 pro. Opens and crashes as soon as I touch any tab.
App stopped working 3/5
Updated the app a few days ago, was hoping to see maybe a different interface but overall the apps ok. Today I can no longer log into it. Once the app opens after Face ID it shows an ! then closes itself
App has been crushing 1/5
Seriously? I have been using this app for few years and this is the first time it has been crushing on me to unlock my card. Fix it please
App not functioning 3/5
Ever since the most recent app update the main page loads but if you try to click anything else the app force closes, frustrating since I need to make a payment
By first responder cdcr
App keeps crashing
Difficult to use 3/5
This app is very hard to use. The print and text is so light I need a flashlight and magnifying glass to use the app on my phone. On my iPad the type is big enough but it is so light I still need a flashlight. Would you please consider black type.
The repeat payment was difficult to set up and even after many tries I’m still not sure if I really have it set up to pay the balance in the account on the the same day each month.
I hope I will grow into it or I’ll find another card.
Completely Worthless Junk App Now 1/5
By Retro Daddio
This app was good for checking credit card activity. For some unknown reason it no longer allows touch id. Now I have to look up my long hard to remember password everytime I want to check it.
How is that convenient?
Next it logs you out after 10 minutes and, you guessed it, you have to enter your password again. Why do I need this trash app if it won’t work like it used to? Huge fail!
Please add running balance 3/5
I generally like this app but you can’t see your running balance with each transaction. So when you make a payment you have no way to accurately understand what is outstanding. Then, as others have pointed out, you are unable to completely pay off what is remaining on the card.
Thank you for the response but all I’m asking for is a running balance. So for each transaction show what the new balance is. This seems a basic request.
Numerous missing features 2/5
What’s there seems to work, but many features need to be added and they are years behind. Need the option for push notifications for charges. Immediately, not days later. Need to see charges from authorized users organized by card, with separate alerts and limits. App is generally among the weakest of all the credit card apps I have used. Email notifications are delayed or never arrive. Pending charges are not showing up reliably.The developer responded that there is a setting in the app for push notifications for charges, but in fact there is not.
Wish your payments would effect total balance 1/5
The current balance amount doesn’t reflect new payments. So I never know how much I’ve paid or what my current balance really is. If I have $1500 balance, and I pay off $1000, it still says I owe $1500. It’s a crappy system.
I’m going to start using my other cards just so I don’t have to deal with their app.
Automatic payments 2/5
My account got switched to Barclays my
TERRIBLE NON INTUITIVE 1/5
it’s very difficult to use it’s not intuitive and then it tells you the features not available try again later not good