Barcaly app 2/5
By Uncle Fuu
It would be perfect if they could send a alert via text message of whatever amount the card is being used, like all other bank/card apps ...
They send it by email but it doesn’t show you the amount it was used,so I have to log in the app or website to check what was processed anyway 😐
Very bad app 1/5
- cannot pay current balance
- login takes 60 seconds sometimes
- extremely slow
- Alerts do not update when changed
- “service is unavailable try again later”
- cut paste broken for password
Overall bad execution of what could be a very simple app. Other cards do it much better.
Poor app 1/5
No real time push notifications for purchases.
Waste of time 1/5
This app is the worst banking app I’ve used. If I can’t log in because my account is locked then you forward me to the browser to sign in , then what’s the point of the app? Just use the site if you need this. It’s a mess.
Always getting errors 1/5
Always getting errors
Ok card but useless app 1/5
This app is useless to me because I can’t login at all. I enabled TouchID a long time ago, but that only worked once or twice. I recently changed all my passwords to unique and impossible to remember strong passwords, so I have to rely a password manager app. But this Barclay’s app doesn’t support pasting. That’s right. You won’t be able to use this app unless you have an easy to remember, and hence easy to guess, password on your account. I see that there have been many review complaining of these same issues for months. The developers of this app obviously don’t care. They’re not going to fix these issues, so just stay away from this app.
So slow to load now 3/5
By San Remo Sole
What happened to this great app? It used to load quickly, now it loads slowly on iOS devices. Would be 5 star again if you fix this issue.
Password input terrible 1/5
I use a password manager and a very long secure randomized password so I require the ability to paste my password into the login screen. This app doesn’t allow that so I've literally never managed to login. Finally just uninstalled it.
Painfully slow and irritating to use 2/5
I never thought I’d say it but this app actually makes me prefer to call customer service - it’s that bad.
First, it’s painfully slow. It’s very pretty, sure, but no attention has been given to performance and screens can take a full minute to load regularly.
Second, it asks for repeated credentials like security questions far too often, sometimes daily, even when you have set up Touch ID. No other bank app is this bad, including other big names like chase and Bank of America. It’s infuriating.
All in all, a frustrating experience that makes me question using Barclays at all.
Stop Resetting Touch ID!! 1/5
It happens daily. So frustrating. I have to set up Touch ID over and over again. Other apps make me do this from time to time, but this is allllll the time
The app is ok and I like that I can look at my FICO score on the app. However, what’s the deal with constant asking of my password? What’s the point of using Face ID if I have to enter my password “for security”? Isn’t the Face ID security? I would rank better if I didn’t have to log in after I log in every time I use the app.
Password input 1/5
You can’t paste your password into the password input. And anytime the app leaves the foreground the input is erased.
So if you have a long random password that you haven’t memorized (aka a secure one), then you won’t be able to log into the app. Unless you look up your password on a different device and then type it in, character by character.
So they’re encouraging you to have a password you can remember (aka an insecure one). So annoying that I’ve stopped using the app altogether and just use their website.
MVP (Minimally Viable Product) 2/5
This app has minimal use and some very annoying defects. The only real benefit is the ability to check your balance and transaction history, but even that is delayed.
Perhaps the single most annoying issue is that touch-ID “forgets” your fingerprint periodically, this drive one to using a simpler password so it can be retyped when touch-ID forgets who you are.
Also note that there are Facebook and Twitter hooks in this product, why?!
Two stars is generous for this app, stick to the website...
Soooooooooooo Slowwwwwww 1/5
AND WHY DO WE HAVE TO ANSWER OUR SECURITY QUESTIONS EVERY TIME WE LOG IN
Very slow keyboard response & bugs bugs bugs 2/5
Apparently some jeenious who managed to get hired as an app developer by Barclays decided to heap his or her incompetence upon the latest version of this app. The usual crapola about having to reenter my password (for security reasons ha), but now it doesn't interact with the iOS password manager OR 1Password properly and as a result it took me over 10 minutes to get logged back into my account. On top of that reenabling Touch ID is another nightmare. If you are a Barclays customer be very aware of the problems with the app and plan to have some free time if you have to log in again.
Unbelievably slow login 1/5
A tortoise could run a mile faster than this app takes to login. So feature deficient when compared to competitor apps by Chase or Amex. Please hire more competent developers and fix what should not be issues with any app in the year 2019.
Would be 4 stars if it would quit locking my account 1/5
Literally every time I try to log in it says “for security reasons we’ve locked your account” and sends me to their website to verify my account and change my password. Only after doing that can I view my account IN SAFARI - not the app. If I try to use this new password to login to the app, the process repeats. Locked account, verify on their site, etc.
Could be better 2/5
At least once a month I have to track down my password and log back into my account on my app. Seems great at first blush (for security reasons you know), but this thing is compatible with face scanning, and fingerprint scanning on my last phone. With this tech I shouldn’t have to remember a really long password with caps, special characters, etc. Mine is actually quite long and diverse, as it should be. But it has to all be typed in at once - no flipping to other apps to read a section and then type that in. And of course copy and paste is disabled. So I’m left with writing it down and reading from that. Not a very good way to stay secure. There’s a lot of good with this app, but this ruins all of it.
Cumbersome and slow. 1/5
Very slow. For no reason stops using facial recognition as log in and always when you’re no where near where my very complicated password is stored. They can’t seem to produce an app half as good as the other credit card companies.
Not sure what they did but this is so slow now it times itself out about 75% of the time. Learn yo write and test your code
Can log in on Safari but not through app.... 1/5
I was just logged in via Safari, couldn’t find a way to quit monthly statements from being received via email, so I decided to download the app. Tried logging in and I got locked out of my account and needed to verify my account. What kind of pathetic is that when I was able to log in seconds ago on Safari? Huge glitch and disconnect in the system/app. Inconvenient to customers; I’m sick of calling in EVERY time to customer service to get my password reset because of this frustrating ongoing unresolved issue.
Can’t even login 1/5
This app doesn’t allow you to paste answers to security questions. The answers to my security questions look like this:
I’m not going to type that in. So I just can’t login to my account. Real life answers to security questions are a TERRIBLE idea. And no other authentication factors are available on my account - I’ve asked.
Looks nice, but buggy and light on features 1/5
I’m lucky if Face ID works even half of the time - no clue why it fails and requires password so regularly. Basic functions like transfers from external accounts missing (and on mobile web as well). Must use a desktop to do these basic functions. Sad.
Face ID log out, can't paste password 2/5
I just want to echo what others are saying about forced Touch ID/Face ID logout. Periodically, for some arbitrary-unknown-to-me reason the app say I can't log in with Face ID for "security reasons." I'm using my face to login. No one else has my face but someone can steal a password. Doesn't make a lot of sense. So when I'm forced to enter my password, I can't copy and paste it from my password manager because this app won't allow pasting in a password. So I have to go to my computer, open the password manager, open this app again on my phone, and manually type in the 20-something random characters that make up my password. It's so irritating.
SO BAD!! 1/5
PLEEEEEEEEEASE hire some people that can actually write an app!! Of all the financial apps I use this one is exponentially worse than any thing else out there!!
Consistent Issue 2/5
By Unknown person from anonymous
There’s definitely a theme developing within these reviews… my only gripe is the fact that every now and then, I can’t use Face ID to unlock my account and I have to remember my password. I have all my passwords written down on my notepad, but what if I don’t have it with me (which happens often)?
If Bank of America, AMEX, and other banks don’t require passwords intermittently to access my account, then why Barclays? I find it hard to believe that it’s because of “security reasons” — especially when Face ID is more secure than a password anyways.
To be fair, the app layout is very easy to work with (for the most part) and it is designed more beautifully than other mobile banking apps, but the negatives outweigh the positives.
This app deserve 0 star 1/5
FaceID doesn't work. After I logged in, the app asked me do I want to use FaceID. I accepted. Then it asked me to enter my password to confirm. Ok.... I just entered my password few seconds ago. Fine, I entered my password, then it gave me error that my username or password is incorrect.Seriously? I've been trying to enable this feature for few months hoping this issue get fix. This issue is out there few for months, and it doesn't get address. I contacted customer service through chat, they told me to call customer service number. 😳😶
Touch ID no longer option 1/5
By NY GEM
App keeps kicking me out then manually added password now no option for touch id at all. You cant even edit your information. There is no navigation and the help section is weak at best.
worst app to use so far and terrible customer service
How about in-app ability to view/print pdf statement 3/5
The app is okay. It would be even better if I had users had the ability to view/print a pdf statement in-app. This feature is available in other apps that I use, so it shouldn’t be too hard for Barclays to include.
Missing the little details 3/5
Like MANY people, I use a password manager. The app periodically asks you to re-enter your password which is fine but doesn’t have the ability to paste in a password. For those of us using password managers this is a seemingly small but actually very frustrating detail. Can this please be added? It seems pretty simple to do...
The Barclays App for iPhone 8plus not working 1/5
I have tried everything with tech support and nothing seems to work
Doesn’t recognize me? 1/5
By Mr app junky
The app stopped working. Won’t let me login with Touch ID. Or even when I try to log in with use/password. Please update the app to be more stable.
Worst bank app 1/5
This is the worst financial app among all my credit card apps. I can't copy password, don't get notifications, not obvious FACE ID. Notification is serious thing that I want to know charges on my card immediately. It's high time Barclays takes the feedback seriously as otherwise people will stop using their products. Waiting for my card renewal and I am cancelling this.
App forcing the use of terrible passwords 1/5
I’m always stunned that large banks appear not to understand simple recommended security practices; like avoiding simple passwords. Of course, that is what you have to use since the app currently doesn’t allow pasting or password manger pop up integration. :/
Use a password manager? Forget it. 1/5
You can log in, but you can’t paste in the made up 64 character passcode to the security question.
Not compatible with Password Managers 1/5
This app has a poor security implementation by not allowing you to follow the security best practice of using a third party password manager like Lastpass or 1password. The app forbids you from pasting in your password, meaning you would have to write down your strong password and then manually type it in. Typing in a password is far less secure (and not realistic for strong passwords) versus pasting from a secure password manager. This app is unusable for people who care about password security and strong passwords.
Decontented, just like the web site 1/5
Actively making it more complicated to pay off your current balance is some shady stuff. Every other credit card site and app make it easy to do this with one click. For some reason, not Barclays.
This App is the worse financial app I have 1/5
By Frustrated BT
It just never works! I have uninstalled it and reinstalled it. It is a big fiasco!
New versions don’t save login password 2/5
The app used to work just fine with saving your password and fingerprint login. Lately I have to manually type in my password ever time I log in, even when the ‘save password’ option is turned on. SO ANNOYING.
Password input is broken 1/5
Copy/paste doesn’t work. It doesn’t work with password manager, and it says the password is incorrect even though i can sign into the website with the password!! I have a complicated password with many symbols. The website will accept it but the app must not like the symbols.
Add Current Balance at Payment 4/5
As others has stated. Please place current balance on the payment screen. Otherwise the app is far beyond other bank/credit card apps.
Never saves my password 1/5
I keep entering my password but after a few days of not logging on, my password doesn’t get saved and I can’t use Touch ID. Please fix
Touch ID turns off at random 1/5
I’ve had to reactivate my touch id repeatedly for the Barclay iphone app but have never had to do so for 2 other bank apps I use. It seems the app randomly turns off my Touch ID leaving me unable to access my account without retrieving my password from the secure list that I keep at home. That’s pretty tough to do when I’m traveling. I thought the point of Touch ID was to have a pretty secure way of accessing my info without having to repeatedly enter my password.
Terrible app 1/5
By Mark in Toledo
I use my mobile device to pay all my bills. This is by far the worst. You can’t just pay your current balance. It’ll let you pay your last statement balance and even a minimum that is higher than the current balance. You have to toggle back and forth to know the amount you owe. When you do submit the payment, you are returned to the same screen so there’s no indication you’ve done anything. I submit the payment and then go to my email to see if I did it. Literally every other credit card app is better than this one. I’m removing this as my default payment for my Apple store. It’s too much hassle. Back to PayPal.
Not able to paste my password 1/5
I use a Password Manager and can’t paste. Also lost functionality to use fingerprint ID
Not able to paste my password 1/5
I have a password manager and the app will not let me paste my password in. So looks like I’m never using it again.
Face ID does not work 1/5
The app allows me to sign in with my username and password but when I go to turn on Face ID and it asks for my username and password and I put it in it tells me it is wrong.
No password paste 1/5
This would be five stars, that is if I’m able to input my password to log in. See the review below from Okira (sp?). Reenable pasting guys!