No Face ID 1/5
I have to enter my password EVERY SINGLE TIME! No Face ID, no way to save the password. One of the reasons I rarely use this credit card is because this app is pretty crappy.
Worst banking app 1/5
This app has been the worst banking app I’ve ever used by far. Compared to over 20 other institutions. Faceid does not work and it’s a toss up on whether I’ll be able to log in at all. I’ve contacted their support several times through the updates and they claim nothing is wrong. Since I haven’t been able to log in my account consistently, I’ve used their cards less often and they closed one of them for inactivity with no notice besides a letter that was sent after the account was already closed. They would not let me reopen my JetBlue card, so I stopped flying on JetBlue as well
Just use the website 1/5
Every time I try to log in to the app, it says it can’t verify my info and directs me to the website where I have to enter ssn, birthdate and entire card number then get a code emailed to me. Logging in to this app is broken for me.
Difficult to use 1/5
I find it difficult to use or understand.
Great app 5/5
I love this app, makes it quick and easy to make payments every time.
Log in is terrible 1/5
Why do I need to keep answering security questions every time I log in? What is the point of the password and Face ID? I would think a company this big could quality check their app and afford a decent programmer to fix this. It’s not rocket science. I am embarrassed for this companies IT team.
Face ID 1/5
You literally didn’t listen …face ID still doesn’t work. UPDATE: still doesn’t work.
APR is MASSIVE 1/5
By Boogaloo Time
There are better credit cards and credit card apps 1/5
I have never been so frustrated with setting up my alerts to find out they weren’t exactly what they said. Even their employee when I called did understand them either. Not sure if the rewards are worth all the frustrations. I am pretty sure I will cancel it within the year.
Facial Recognition 3/5
Why, if I’m doing facial recognition, do I need to continuously add my security question answers before I can get access to my information. What’s the point of facial recognition if I have to enter a bunch of data to get at my account info? It’s almost easier just to add username and password.
Touch ID and Face ID don’t work on either of my devices 4/5
App works well once logged in, but Face ID won’t work with my iPhone 12 and the Touch ID won’t work on my iPad. When I tried to enter my password to confirm the settings it says wrong password, but it works when I first login from the saved passwords
THE APP NEEDS WORK!!! 1/5
I’m trying to make a payment and the app keeps glitching!! It’s a good card but the app makes it horrible!!! Come on Barclays if it keeps going like this then Im going to have to close this one down!!!
I like the card! Not the app!!! 2/5
The app needs to be updated. I don’t have an option to get txt messages, or see when my statements are due . This app needs work!
Terrible banking app 1/5
I signed up for this card to get a promotion and I can’t wait till the promo hits so I can cancel it. Their website isn’t mobile friendly at all, so I downloaded the app. There’s no option for facial recognition and every single time I log in (same phone), it prompts me to answer two security questions to view my account. The app isn’t mobile friendly either and recent transactions aren’t shown right away. I’ll stick with another financial institution. Not impressed.
Stalls trying to make a payment 3/5
Takes forever to load to make a payment and stalls for a long time needs to reset the app and does the same thing app needs an update on the payment stall part
Search across statements for a transaction? Nope. You have to search each statement period.
IF I WERE A BANK … Search would be the number one priority, period. Why? To help with fraud prevention. It’s incredibly easy to miss a transaction AND very difficult and time consuming to find one. Go ahead, search for $99.00 …
Scroll through each statement? Nope. Very easy to inadvertently click into a transaction while scrolling…
Ease of use? Everything on the Home Screen is repeated on the next screen? A lot of what is under the main menu is repeated in whatever screen you look, hence the overload of unneeded buttons & overall clutter.
This is UX vomit without real search. But the App Store itself isn’t much better… 1 star is the lowest rating and for an app like this that’s generous.
Aside from that: the website for Barclays is consistent with the app though: it’s just as bad.
Frustrating app 1/5
I had to enter information repeatedly to activate my new card. The final submit sends me back to the initial set up screen 4x. Why promote an app before it’s up to basic standards? I deleted the app and will rely on paper statements.
Not Listening to the reviews 5/5
By Matt Hunz
This is now my second review. Why are you the only card that doesn’t give purchase notifications other then emails or text messages. Push notifications would be very useful, helpful and more convenient to the consumer.
UPDATE: I stand corrected you can get push notifications for every purchase. It unfortunately isn’t located under “notifications” but it is possible by going to “tools” then “control your card.”
By Stephonline SC
App no longer shows transactions. Pretty lame No error codes. Just no longer shows transactions with the explanation "no billing periods" Will no longer load previous monthly statements Idiotic customer support people who say they have no support for mobile app. Disappointing
Finally - weeks after I reported the issue, I did receive this note from the development team:
Thanks for providing additional information. We are aware of this issue having resurfaced recently & would like to reassure you that we are working towards a fix on priority. Please ensure you are updating to the latest version of the app to avail of fixes and new features. Many Thanks.
Horrible since the update 1/5
The last update ruined this app. I can’t get anything other than the launch page to open. Can’t make payments or check activity because the pages never open. So frustrating especially when you don’t have access to a computer and you’re trying to conduct business
App is terrible 1/5
Every time I try and use the app to make a payment it just cycles and eventually times out. I have called and explained the problem and apparently they just don’t seem to care about that customer experience
I have been using this app for a while and it has changed a lot. Constant updating is great making it user friendly.
When there is a software update you are prompted to input your password I find this extremely annoying. Software updates can happen once or twice a week it’s got to be a better solution to this issue fix it!
Cant paste password? 1/5
This is a completely ridiculous feature. What about those of us that care about our account security and have a VERY complex password and will not save it in the app?
I have a 30 character randomly generated password. I can no longer paste it from my password manager.
This is literally enough to make me switch card providers completely. If i cant use the mobile app your card is worthless to me.
Worst credit card issuer 1/5
This might be the worst bank you can possibly get your credit card from. You’re better off not having a credit card than their card. I own multiple credit cards and this company by far has the worst customer service and will make it a mission to ruin your credit rating.
App Crashes 1/5
By Chops 00
App crashes after it asks me to confirm my details. Hitting save or skip causes crash.
The app is amazing 5/5
Nice app with latest features
No help 1/5
By Alicita 101
The customer service number doesn’t even work!
WAS an amazing banking app 1/5
Idk what happened but this app takes FOREVER to load my information. I have been trying for TWO days to see my balance and recent payments. Just keeps loading. I uninstalled the app and reinstalled and no changes. Please fix this ASAP. It once was a quick and easy app to use. Now it’s really HORRIBLE.
Fix it 1/5
The app keeps closing on me and hate a late payment because of it! Extremely frustrating
Where’s the Print Button? 3/5
One of the things that an app ought to be able to do is allow printing of the statement. I looked all over the screen for such a button or icon. Not there. That means if I want to print my statement, I need to open the website on my computer. Please fix!
Horrible. Signs you out constantly. 1/5
This app is basically useless.
To use it you need to be logged in, obviously.
But it signs you out after a few weeks over and over.
Have it set to remember your password. It doesn’t matter it will log you out and forget it.
Want to use the Apple password manager. You won’t find it there.
Want to use fingerprint and fave if. You will still get signed out.
I have a dozen other finance apps. None log you out like this.
I have 100 other non finance apps. Again none log you out like this.
I rarely use the credit card because the account management because I don’t want to hassle with logging in every time I want to check a charge or pay my balance. And no I don’t remember my password off hand. Any decent security requires a different password for each site / app. If you have dozens or hundreds it’s impossible to remember them all.
Maybe if you have to re log in once, maybe twice a year find whatever. But every few weeks over and over all year. It’s just simply not usable if it takes you longer to log in than to quickly check a chafe word pay a bill.
It would be good if you could take me back to the Home Screen or payment activity after making a payment. It’s difficult to tell if my payment was scheduled. Once I log out and log back in, it tells me that my payment was scheduled on the Home Screen.
The app id not working anymore 2/5
After the updated, when I open the app it closes itself and I am not able to use it!
It has been working good until the update.
Unstable and not user friendly 1/5
By Microfiche reader
I’m happy with the card but ready to switch because this app is essentially useless, especially when compared with other financial services apps. Locks up, doesn’t remember account info/Face ID, and isn’t intuitive to use.
The worst credit card app 1/5
By k bro .
Not only the worst credit card app, the company itself is still running on the 80’s process. While ever other credit card you can send secure messages, upload documents, make changes, barclays only has two ways to make changes.... FAX or Snail Mail. you must log into safari if you need to send a message. And that’s inconvenient. Keep up with the times barclays you’re literally outdated
Had this card for over 4 years now, never missed a payment, kept below half my credit limit (below 30% is better) one day out of the blue I get a letter saying that they took over 3k credit limit away from me. This messed up my credit score and caused me problems and for what? I called to ask about what the reason was and they said if I have a problem I can send in a dispute but nothing else can be done unless I want to agree to them giving me a hard inquiry on my credit to check to see where I’m at now and possibly give me a little more credit back. I said NO! Needless to say I’m done with this creditor and moving to a better one. Don’t waste your time with these people. Your not gonna get anywhere with them. I had to find out the hard way unfortunately.
What the charge? 2/5
By Roey M.
I use this card daily. Two days later I get an emails saying I charged x amount of $$. Not helpful. Send an email but with the name of where I charged. Please. Other cards always provide the name of where charges occurred in their email alerts.
Requires FULL SSN to activate 1/5
By Common Sense Mom
The app asks for full name, date of birth, full SSN and other identification that is easily hacked. I stopped when I saw FULL SOCIAL SECURITY NUMBER REQUIRED and deleted the app. You should too.
Can’t pay my card due to error message 1/5
Please fix this problem so I can do this basic transaction. Awful.
Bad GUI 2/5
Bring back the old app, the new app is very bad. I’m a retire programmer and I could do a BETTER job.
idiotic authentication WITH 2FA TouchID 1/5
This is why I resit updating apps. This app is now dead weight on my phone. I have TouchID enabled. THAT is my 2FA. Stop making me do this idiotic confirmation EVERY TIME I UPDATE THE APP on the EXACT SAME PHONE.
Geez. This is not that hard.
App is so Behind the Times 1/5
The Uber Card is good, no complaints. But the app is so unhelpful. If you make less than the minimum payment, it says “X is less than the minimum” rather than telling you what is remaining. I make several payments per month, so it would help to know what I owe in order to cover. The payment system is the worst I’ve seen. You have to select every possible option (amount, payment date, payment account etc.) Why do I have to select “pay today” when I’m making a payment, just assume I want to and otherwise I’ll specify. And let me choose a default account so you don’t have to have me choose it every time, I’ll specify if I want to change it. There is also no spending summary, where I spent my money by category and what % of credit I’m using etc.. The Chase app gives a credit tracker allows you to do almost anything you could get accomplished in the bank. It’s seriously so behind the times.
Legacy bank in modern world 2/5
You can tell how behind the times this bank is with their app. 1) You got notified by a daily email for charges, and not a text immediately after it occurs. Not helpful! 2) it periodically forces you to enter your password even with FaceID activated. Because your face will change? Dumb.
App not opening 1/5
Trying to use the app, I get a message app not supported and have to update. But no update available
Delayed notifications 4/5
The app has improved over the past couple of years. However, where other cards notify me via text and email the SECOND a card is used, Barclaycard doesn’t notify me for 2-3 days. That leaves plenty of time and opportunity for fraudulent use of my card. I understand I’m not responsible for fraudulent use of my card, but I’d like to be able to nip it in the bud.
It let me log in, so rating increased to 2 stars 2/5
You'll wind up calling anyway. Calling is faster than waiting for the app and website. [Update: I've been on hold for more than 7 minutes. Fail, Barclay. This app and organization are garbage.] Attempts to login result in incessant spinning, trying in vain to load, displaying "system unavailable" error. Other apps login, so it's definitely the clowns at Barclays, as the 1 star reviews show, not the internet. Time to clean house in the developer and IT departments.
New update causing more lag 1/5
By I Scare
The app was working fine before the update. With the new layout, everything is slow. I tried to make a payment and the screen kept thinking and thinking…..
Useless app 1/5