Bad bad bad 1/5
By DR MB
1 It never remembers my PW
2. You cannot buy Nook books from the Nook or B&N apps. Seriously????
3. It’s very slow
4. The “live chat” person was pleasant but about as helpful as my grandma.
Overdue Update 2/5
Halfway through 2018 and there is still no iPhone X update. I’m beginning to think Barnes and Noble doesn’t have an IT team.
Loads faster. But please bring back the store availability option. Loved it because I knew exactly what store had what I was looking for and I vould put a hold on it all from tbe app. Thank you
Overall this is a great app. When I first downloaded this app, you could purchase books directly from the app. Now you can’t and I find it inconvenient to exit my nook app and go to the b&n website for purchases.
Get With The Timed... 2/5
Hey Barnes & Noble, an update to your app for the iPhone X’s screen sure would be nice...
Especially since it’s been a little over 6 months since the X was released...
Better never than late?? AmIright??
Never works! 1/5
The most frustrating app ever. It’s SO slow & 9 times out of 10 you get an error 404 anytime you tap on anything at all! PLEASE fix this app.
I have deleted the app several times bc it doesn’t work. I have re-downloaded it several times, i have kept my phone updated, but it doesn’t work. I click on a book, it spins and spins, and never comes up. I am an avid book buyer and member of bn and it is highly disappointing that no care has been taken to fix the mobile app. I often go over to Amazon instead bc it is easier. This wasn’t always the issue- I have usually been able to get it to my cart and then go to my computer when I am back to it, bc a myriad of issues/error messages have often kept me from completing the order on the app. Ridiculous that I even kept that up so long.
Log in every time 1/5
By Millville NJ
Barnes and Noble needs to fix their app. It’s too hard to navigate. It doesn’t seem to keep log in credentials. Thus it requires that I need to log in too many times, making it very difficult to use on the fly if you have to remember the password every time. If a log is going be required every time I load the app, then the app needs Touch ID.
I suggest looking at other retail apps to see how good ones work. Ones like: Lowe’s app or even Target’s app are very good retail apps. Not mention Amazon.com’s app.
I want use the BN app but it not usable. Fix it.
It barely works 1/5
If you have no patience, don't bother with this. I've been waiting ten minutes between page loads.
Slowest loading times I’ve ever seen for any app
Is there a quality business out there anymore 1/5
Crappy online job. The app won’t even load for me. Crappy Business big time. Not even shopping at the store anymore after they messed up and sent me the wrong order not once not twice but three times in a row. Wow it doesn’t even deserve one star to be honest.
App needs updates 1/5
I used to use the Barnes &Noble app to order books, but several months ago it would not allow selecting the payment option, and now barely works for searching or looking at product details. The mobile website isn’t any better. I am now forced to use the website on my desktop computer to place orders. Please fix the app, as I’d rather order books from Barnes & Noble than from Amazon.
Could be so much better... 1/5
This app is basically the B&N mobile website without the functionality necessary to navigate it. For example, on some screens it’s difficult to go back to the previous screen. There are also a lot of glitches. It would be great to have an app where the B&N account could feel more personal and accessible than the regular website.
Incredibly Slow 2/5
So sad that a company this big would have such a terrible app. It is incredibly slow and glitchy.
Great app 5/5
Great to use to search for books. I prefer going to the website or searching deals via other book sellers. Never had a problem. I'd give it 5 stars!
App does not store my log in information 1/5
This app requires my email address and password EVERY TIME I open the app. If the doesn’t store my information, then there’s no point in using the app—it’s inconvenient.
Terrible app in every way 1/5
Slowest, non-user friendly app. Hard to believe they’d allow this to be distributed.
How do you use this app? Going to just use Amazon instead 1/5
I just want to search for a book at my nearest barnes and noble. How do you do that? Tried searching for the nearest store and found it. Tried searching for my book and found that but is it in the store? I tried clicking on the book I wanted and it brought up an ad in safari. What is going on here? I guess I'm just gonna have to order them from Amazon then.
App is slow as f*ck. Just put it out of its misery already. Deserves 0 stars but Apple won’t let me give it that.
By Colin McCammon
Absolutely love this store and it’s app!
Terrible order tracking 1/5
The order did not show up in order history. Phone rep says to reorder and we ended up with 2. Contact seller, they said to return 2nd package unopened. No refund 2 months later. Worst site ever. I’m done with Barnes & Noble.
Update 3/24/18: Got my refund via PayPal after attaching correspondence with 3rd party seller. NEVER GOING TO ORDER ONLINE AGAIN WITH BARNES & NOBLE.
Redirected to a 3rd party site via this app. How? 2/5
By Yo comprendo español
1. It’s annoying that you have to go to the B&N app to buy ebooks before you read them on Nook. If B&N fails as a company, that is bc Apple has the sense to allow you to buy ebooks directly on the iBooks app.
2. The app is slowwwwwww.
3. When the app finally loaded, I was redirected to a site that sells kitchen gadgets. Don’t get me wrong. My kitchen could use some things, but I originally came to the B&N app to buy an ebook on abandonment issues since I can’t afford a therapist. The fact that the B&N app took me to a 3rd party website is not helping with those issues. I feel abandoned by B&N. I do not feel safe anymore using this app.
How is it possible to have an app THIS BAD? This thing so rarely works and every time I want to load it to shop, I have to close an reload it five or six times. Despite the app’s shopping feature, it defaults to opening a browser to shop if you try to shop from anything other than the search bar. What the heck was the app team thinking releasing this?
Just use the website, guys. It’s easier and quicker.
What’s the point of this app?!? 1/5
I’m standing in the store and I need to find a book on card games. I open the app and try searching, it asks me to use my location - fine, it finds a couple of books - great point me in the direction...but no, it can’t tell me where in the store to find the book. I try the reserve in store option with fading hope and the app ASKS FOR MY ZIP CODE!! I’m standing in the store and I allowed you to access my location and you still can’t tell what store I want to search in? Useless!! 7 min fiddling with the app and I had to go to the help desk to ask a VERY grumpy woman where to find a book of card games and she types that in and says I don’t have any book by that name!! I explained I wanted a book OF card games... the app is as incompetent as the staff. It’s like they want me to shop at Amazon.
Frustrating as HECK 1/5
I dearly want Amazon not to be the only US retailer of books, but sweet iguana on a stick, this B&N retail app is all kinds of bad! Please B&N, just sit down with Amazon and B&N apps, side-by-side on the same iPhone, and see how different the experience is!
Most frustrating is just logging on (almost every other fill form on iOS has either a default or remembers what was last used), but close seconds are when the app launches a web browser to access coupons, pop ups and side-sliding windows and panels for no good reason, and the extreme difficulty involved in using a gift card from the iPhone interface. It’s slow as molasses too!
Please make this app more usable! It deserves your continuing efforts! You are losing money and customers every day, with this app as it is.
Please fix the online experience I am becoming very nervous. 1/5
I no longer have the confidence to order from Barnes and Noble .
My order was placed and nothing was shown in order history.
I loved Barnes And Noble for years going to their physical store,
with the internet buying experience it is a different story.
You need major upgrades for your system!
B&N does not want apps 1/5
Looks like B&N think that 2018 still doesn’t warrant too much dedication to online availability and presence for their customers. The app, even though it is much needed for B&N Membership members since they can only get discounted prices online, is of no productive use since (1) it logs you out every single time you close the app, (2) if you check your order shipping status by tapping the link provided, it opens within the app the usps site and then you cannot go back to the B&N app page, therefore forcing you to close and re-open the app and re-enter you email and password, a real problem when you have multiple orders. Finally (3) no maintenance to the app to improve it. Oh, and best of all, (4) if you tap the ‘App Support’ link for this app within the AppStore, it takes you nowhere, only to the main mobile version website of B&N, so no help from them either.
I love buying book, and not the electronic format, and spend a lot of my time and money in B&N. If they want to compete with Amazon and not go obsolete like Borders, they need to get their business together when it comes to mobile access for their customer, which is all that its about nowadays.
Needs work 2/5
Password must be re-entered too often. Sometimes, it even says you gave the wrong password but I did notice that once in a while during the password check an extra dot in the password box appears and doesn’t allow sign in. How about fingerprint ID? Improve your password processing, it’s a joke!
Frustratingly Bad 1/5
Slow. Takes forever to start up. Often crashes. Requires a login every time one opens the app. It’s easier to use the mobile site.
The app says it cannot connect to the network. So I couldn’t even get on!! Please fix this.
Why So Slow? 1/5
By Jim Stanson
The app takes forever on searches. I can search elsewhere, order, and receive an item by the time a B&N search finishes.
Horrible App 1/5
It’s ridiculous that you can’t purchase Nook books through the app.
I love it 5/5
This barnes and nobles app is great! If you’re a lazy person and want a quick access then this app is for you. Its very easy for ordering stuff and very nice. You can even use it to scan prices while you’re in the store!
If I could give 0 stars, I would 1/5
The B&N app is by far the worst app you can have. Obviously B&N does not want online business because you cannot do anything in the app. Any item selected goes straight into an hourglass freeze. Removing the app and buying all my books on Amazon from now on. 🙄
Unable to purchase books on app 1/5
I used to purchase Nook books through this app. I no longer can make purchases. Why even have an app?
Don’t bother downloading 1/5
Doesn’t allow for in app purchases. Don’t waste your time, data or memory space.
The app is pretty slow 3/5
Barnes and noble as a store is a nice place to go with varied selections of books. The app however is lacking. The app tends to run slow on my phone which isn’t very old, and one thing I’m most annoyed with is the lack of an lgbt book section which the physical stores have. If the app can have an erotic fiction aisle, then why not general lgbt content?
By Legendary princess
Worst app ever. Even Ebay functions better than this. I tried ordering a book but it wouldn’t let me track the package. But luckily my app doesn’t crash. This only problems I have with the function is slow and sometimes wouldn’t load up. I have to re open the app in order to have it load.
Could be great but... 1/5
This app has the potential of being great but it’s DECENT AT BEST. Maybe a tier below DECENT.
My complaints are primarily:
1. Ridiculously slow
2.No BACK button or arrow that takes you back through all the authors and books you’ve searched for. For example say you look up an author who has written many books with multiple additions, than you find the best edition, you click it, choose the format such as hardcover, decide to read a review before buying. BUT THAN AS YOUR GOING TO CLICK PURCHASE YOU ACCIDENTALLY CLICK ON AN ADD OR B&N COUPON. Your now forced to do the search and 3FILTER3 all over again
3. The filter is only useful if you want to search for the new/old releases and High/lowest cost. I don’t like 4ebooks5
4. If you click book on the filter it doesn’t filter ebooks out.
5. A general search consist of way to many ebooks. It’s annoying having to change the format AND ESPECIALLY INFURIATING TO FIND A BOOK YOU REALLY WANT OR THAT ATTRACTS YOUR INTEREST TO FIND OUT IT IS only available in ebooks.
Pointless app 1/5
Doesn’t allow purchases for digital download
B&N MARKETING PLEASE PAY ATTENTION! 2/5
It’s quite slow! I tend to give up and just exit the app and just use the web browser instead or end up going elsewhere (legit that’s how slow the app can be). And it needs and iPhone X update!!! It would be every book lovers best friend!
Just downloaded the app 1/5
And nothing has happened, all I have is the main screen with the throbber spinning for five minutes. Deleting it.
This app never. works. 1/5
It doesn’t matter how perfect your internet connection is, this app won’t work. It just won’t. But if it did, it would be great, which is why it’s so frustrating. I loved that you could look up if a book was in stock in a specific store and what section it was in, so you could grab a book quickly. I feel like a large successful business like Barnes&Noble can create a decent app! Come on guys!!
Going crazy! 1/5
I thought I was going nuts as I could not buy an e-book on the app. Thank God others posted. What a joke/disgrace. I went to the full website to get what I was looking for...but now shopping for a Kindle. If this was an intentional change, shame on them. I'd be more forgiving if it is an app problem they are resolving. Guess it's time to research before I raise a ruckus!
So so frustrating. 1/5
How can an app in this day & age be so “incompetent” to quote another reviewer?? I keep going back, wanting to order from B&N and to give a company other than Amazon my business. They, you B&N, make it so hard to want to continue. One needs to wait much too long a time to reboot when clicking on an item I’m interested in. I go back to other things or to find the item elsewhere. When will you B&N be fixing this???
WHAT App?! 1/5
I can't even get past the first image, and it hasn't been updated since March 2017! Come on, Barnes & Nobles - do you WANT business?! you got to do a better job!!
By Becky Katie tut
Please fix your bugs or something
Could be better.... 4/5
Not sure if it's because my IPod touch is outdated, but it seems to work decently well. Pretty slow but not 5 minutes slow. Needs a significant update which I hope will come soon.
Barnes and Noble is unable to access this app 1/5
I keep getting a pop up saying “Barnes and Noble is unable to access this app (About) on the phone.” I tried placing an order and spent 4 days emailing back and forth with customer service before the problem was resolved(it took my gift card but didn’t place the order).
A simple search results in error. Stunningly incompetent app.