What’s the point of this app?!? 1/5
I’m standing in the store and I need to find a book on card games. I open the app and try searching, it asks me to use my location - fine, it finds a couple of books - great point me in the direction...but no, it can’t tell me where in the store to find the book. I try the reserve in store option with fading hope and the app ASKS FOR MY ZIP CODE!! I’m standing in the store and I allowed you to access my location and you still can’t tell what store I want to search in? Useless!! 7 min fiddling with the app and I had to go to the help desk to ask a VERY grumpy woman where to find a book of card games and she types that in and says I don’t have any book by that name!! I explained I wanted a book OF card games... the app is as incompetent as the staff. It’s like they want me to shop at Amazon.
Frustrating as HECK 1/5
I dearly want Amazon not to be the only US retailer of books, but sweet iguana on a stick, this B&N retail app is all kinds of bad! Please B&N, just sit down with Amazon and B&N apps, side-by-side on the same iPhone, and see how different the experience is!
Most frustrating is just logging on (almost every other fill form on iOS has either a default or remembers what was last used), but close seconds are when the app launches a web browser to access coupons, pop ups and side-sliding windows and panels for no good reason, and the extreme difficulty involved in using a gift card from the iPhone interface. It’s slow as molasses too!
Please make this app more usable! It deserves your continuing efforts! You are losing money and customers every day, with this app as it is.
Please fix the online experience I am becoming very nervous. 1/5
I no longer have the confidence to order from Barnes and Noble .
My order was placed and nothing was shown in order history.
I loved Barnes And Noble for years going to their physical store,
with the internet buying experience it is a different story.
You need major upgrades for your system!
B&N does not want apps 1/5
Looks like B&N think that 2018 still doesn’t warrant too much dedication to online availability and presence for their customers. The app, even though it is much needed for B&N Membership members since they can only get discounted prices online, is of no productive use since (1) it logs you out every single time you close the app, (2) if you check your order shipping status by tapping the link provided, it opens within the app the usps site and then you cannot go back to the B&N app page, therefore forcing you to close and re-open the app and re-enter you email and password, a real problem when you have multiple orders. Finally (3) no maintenance to the app to improve it. Oh, and best of all, (4) if you tap the ‘App Support’ link for this app within the AppStore, it takes you nowhere, only to the main mobile version website of B&N, so no help from them either.
I love buying book, and not the electronic format, and spend a lot of my time and money in B&N. If they want to compete with Amazon and not go obsolete like Borders, they need to get their business together when it comes to mobile access for their customer, which is all that its about nowadays.
Needs work 2/5
Password must be re-entered too often. Sometimes, it even says you gave the wrong password but I did notice that once in a while during the password check an extra dot in the password box appears and doesn’t allow sign in. How about fingerprint ID? Improve your password processing, it’s a joke!
Frustratingly Bad 1/5
Slow. Takes forever to start up. Often crashes. Requires a login every time one opens the app. It’s easier to use the mobile site.
The app says it cannot connect to the network. So I couldn’t even get on!! Please fix this.
Why So Slow? 1/5
By Jim Stanson
The app takes forever on searches. I can search elsewhere, order, and receive an item by the time a B&N search finishes.
Horrible App 1/5
It’s ridiculous that you can’t purchase Nook books through the app.
I love it 5/5
This barnes and nobles app is great! If you’re a lazy person and want a quick access then this app is for you. Its very easy for ordering stuff and very nice. You can even use it to scan prices while you’re in the store!
If I could give 0 stars, I would 1/5
The B&N app is by far the worst app you can have. Obviously B&N does not want online business because you cannot do anything in the app. Any item selected goes straight into an hourglass freeze. Removing the app and buying all my books on Amazon from now on. 🙄
Terrible order tracking 1/5
The order did not show up in order history. Phone rep says to reorder and we ended up with 2. Contact seller, they said to return 2nd package unopened. No refund 2 months later. Worst site ever. I’m done with Barnes & Noble.
Unable to purchase books on app 1/5
I used to purchase Nook books through this app. I no longer can make purchases. Why even have an app?
Don’t bother downloading 1/5
Doesn’t allow for in app purchases. Don’t waste your time, data or memory space.
The app is pretty slow 3/5
Barnes and noble as a store is a nice place to go with varied selections of books. The app however is lacking. The app tends to run slow on my phone which isn’t very old, and one thing I’m most annoyed with is the lack of an lgbt book section which the physical stores have. If the app can have an erotic fiction aisle, then why not general lgbt content?
By Legendary princess
Worst app ever. Even Ebay functions better than this. I tried ordering a book but it wouldn’t let me track the package. But luckily my app doesn’t crash. This only problems I have with the function is slow and sometimes wouldn’t load up. I have to re open the app in order to have it load.
Could be great but... 1/5
This app has the potential of being great but it’s DECENT AT BEST. Maybe a tier below DECENT.
My complaints are primarily:
1. Ridiculously slow
2.No BACK button or arrow that takes you back through all the authors and books you’ve searched for. For example say you look up an author who has written many books with multiple additions, than you find the best edition, you click it, choose the format such as hardcover, decide to read a review before buying. BUT THAN AS YOUR GOING TO CLICK PURCHASE YOU ACCIDENTALLY CLICK ON AN ADD OR B&N COUPON. Your now forced to do the search and 3FILTER3 all over again
3. The filter is only useful if you want to search for the new/old releases and High/lowest cost. I don’t like 4ebooks5
4. If you click book on the filter it doesn’t filter ebooks out.
5. A general search consist of way to many ebooks. It’s annoying having to change the format AND ESPECIALLY INFURIATING TO FIND A BOOK YOU REALLY WANT OR THAT ATTRACTS YOUR INTEREST TO FIND OUT IT IS only available in ebooks.
Pointless app 1/5
Doesn’t allow purchases for digital download
B&N MARKETING PLEASE PAY ATTENTION! 2/5
It’s quite slow! I tend to give up and just exit the app and just use the web browser instead or end up going elsewhere (legit that’s how slow the app can be). And it needs and iPhone X update!!! It would be every book lovers best friend!
Just downloaded the app 1/5
And nothing has happened, all I have is the main screen with the throbber spinning for five minutes. Deleting it.
This app never. works. 1/5
It doesn’t matter how perfect your internet connection is, this app won’t work. It just won’t. But if it did, it would be great, which is why it’s so frustrating. I loved that you could look up if a book was in stock in a specific store and what section it was in, so you could grab a book quickly. I feel like a large successful business like Barnes&Noble can create a decent app! Come on guys!!
Going crazy! 1/5
I thought I was going nuts as I could not buy an e-book on the app. Thank God others posted. What a joke/disgrace. I went to the full website to get what I was looking for...but now shopping for a Kindle. If this was an intentional change, shame on them. I'd be more forgiving if it is an app problem they are resolving. Guess it's time to research before I raise a ruckus!
So so frustrating. 1/5
How can an app in this day & age be so “incompetent” to quote another reviewer?? I keep going back, wanting to order from B&N and to give a company other than Amazon my business. They, you B&N, make it so hard to want to continue. One needs to wait much too long a time to reboot when clicking on an item I’m interested in. I go back to other things or to find the item elsewhere. When will you B&N be fixing this???
WHAT App?! 1/5
I can't even get past the first image, and it hasn't been updated since March 2017! Come on, Barnes & Nobles - do you WANT business?! you got to do a better job!!
By Becky Katie tut
Please fix your bugs or something
Could be better.... 4/5
Not sure if it's because my IPod touch is outdated, but it seems to work decently well. Pretty slow but not 5 minutes slow. Needs a significant update which I hope will come soon.
Barnes and Noble is unable to access this app 1/5
I keep getting a pop up saying “Barnes and Noble is unable to access this app (About) on the phone.” I tried placing an order and spent 4 days emailing back and forth with customer service before the problem was resolved(it took my gift card but didn’t place the order).
A simple search results in error. Stunningly incompetent app.
great store, bad app 1/5
Unfortunately the app is buggy, glitchy, and extremely slow. Every time I click on a book to learn more about it/go to its information page, the loading icon appears on my phone screen for ages, and never redirects me to the actual information page! I can’t even look at the summary or price of the books I want to buy. Please fix this. Barnes and Nobles is a lovely store but that does not translate into its app!!
By Hotrods fan
Could be better
Very poor app 1/5
Can’t search for anything w/o getting a message saying “Barnes & Nobles is unable to access this app (About) on the phone”. Perhaps an updated version is in order?
Horrible App 1/5
First of all, I tried Barnes& Noble’s web app through a browser. I couldn’t even get to a product. Second, I downloaded this app. This time it locked up while logging in to my account. (Yes, I changed my password.) This app is, perhaps, the worst shopping app I’ve ever TRIED to use.
By Nova alien
Just doesn’t work
Very disappointed 1/5
I love Barnes and nobles so I decided to download the app. I had the app for less then 10 minutes and I receive a notification while the app saying “ this app does not connect to this phone” and the app is going very slow. I was so excited to use it, but now it doesn’t even let me. Very disappointed.
App is terrible 1/5
Almost everything in this app is poorly designed. It doesn’t keep you signed in, it’s hard to find anything, it doesn’t remember your preferred store, it crashes repeatedly, and the layout is terrible. Just go to the store; it’s more convenient.
The Worst 1/5
This may be the worst app I have ever used. The website is terrible and the app is even worse. How is this place still in business?
Id rather use the dewey decimal system to find a book instore then this app. Endless blue circle not doing anything. Freezes. Crashes. And a waste of megabytes on my phone.
Poor App Design 1/5
By Vishal Mistry
Basically they just use the mobile website as their app. Inconsistent user experience. No support for iPhone X.
Speed Sells Books. 1/5
Speed sells books in the information age.
I’ve emailed this before, so I’m going public in the hopes of saving & strengthening a powerful multi-tiered book- and information-selling platform.
Skip to C. for app-specific suggestions.
A. Consider shifting B&N’s business model to subsidize brick-and-mortar stores, from online/shipping sales.
B. Consider, the store should also be viewed (financially) as an advertisement.
C. Please hire a competent IT firm. Write down everyone’s complaints. Correct them.
Fix these things specifically:
App takes an inordinate time to open home page. Re-code to open home page swiftly, if at a reduced capacity.
App logs out, regardless if the “Keep me logged in” box is checked. Recode not to rely on browser settings, but return *secure* app information.
App utilizes spinning “thinking cursor.” Spinny thing of death on an app!? This is not the 90s. Recode, utilizing native platform “thinking” icons. -Typically a horizontal set of three well shaded pips (specifically an ellipsis, to signify more is coming soon) which successively appear then fade.
Furthermore, recode to return information swiftly, thereby mitigating spinny-thing-of-death usage!
Correct Boolean search capabilities: Adding an extra letter to an author’s unknown name returns a null value. Offering suggestions will not slow down a competently written program. Rewrite the program to return suggestions.
—Please don’t Blockbuster this problem. Rather, Barnes & Noble this. We love you. Make this happen.
Slow, Needs Improvement!!! 1/5
I was using this app just to browse for books and stuff. Regardless if I’m using the Wi-Fi or cellular network, this app is running super duper slow like it’s doing nothing. This app is acting worthless and someone needs to step in and fix up all the issues with this app.
Beyond Expectations 5/5
By Chris J from LA
I don’t understand why there are a lot of problems with the app. But if there is, I haven’t stumbled upon any of them.
I simply downloaded the app in order for me to check if a certain book is currently at a specific location or to check when a new book will be released.
It’s no Amazon, so I don’t set high expectations to an already superior book store. Barnes&Noble is the best of the best.
I hope this is of help to anyone looking for an honest, frank, and sincere opinion.
The app is VERY slow. 2/5
A web browser posing as an application 1/5
If you attempt to use this app on iPhone right now, the menu doesn’t work, the page is filled with code. The app is unusable and I’m attempting to break away from Amazon, as their customer service is the worst.
I hope this gets resolved soon.
Coders, test your code. This should be an embarrassment.
Worst App Ever 1/5
By Bawk bawk 19
There comes a point when bad service can no longer be tolerated. I've held on since this is the last bookstore to offer variety. Recently I put books in my cart, go to browse and come back to my cart to find it empty. I have tried everything to resolve this issue. The only thing I can do is no longer purchase from this establishment since they obviously don't want to make the app usable.
Very slow 1/5
Most of the time when I search for a book it loads for an entirety and I have to reload the app. I would suggest they make some improvements so it’s actually useable. The real life stores are fun to visit like a readers toys r us. So the app should at least live up to it a little.
This app is not good 1/5
Installed this app, then deleted it about 5 minutes later. Navigation is terrible. I tried to dismiss it by thinking I could manage through it somehow, but the final straw was not being able to select my state in drop down menu to add shipping address. You just lost a purchase.
So bad , so slow. Just go buy in eBay , so much cheaper.
Poor Ap 1/5
Doesn’t recognize my security question answer. Doesn’t recognize my email. Screen freezes so deleted the ap and reinstalled. No change. What’s up with this? Frustrated. Will stay with ordering from Amazon.
Don’t Like 2/5
Downloaded the app and logged in just fine, but the problem I found was, I kept getting this message stating that “Barnes and Noble is unable to access about in the app.” I’d be fine with having the alert once, but every time I search or go back gets annoying.
I love their stores but the app makes me want to never shop there again. It fails to load at least 2 of every 3 visits.
Guys! This “me too” attempt is making you look bad.