Nook books 5/5
How unfortunate that Apple drives what Barnes and Noble can offer on their App AND won’t allow B&N to have the feature to buy books directly from the App. Market Monopoly illegal much? I'm converting away from Apple because in these types of corporate power plays. I REFUSE to go to Amazon or the Kindle because they are so much of the Walmart mentality. Barnes and Noble will have me as a customer always. I’m okay ordering books from their website.
glitchy isn’t the right word.... this app is terrible 1/5
I just spent a half an hour on the Barnes and Noble app trying to pay via PayPal and getting continuously bounced out of the payment/checkout process because it couldn’t manage the paypal two-factor process. If you’re just gonna make the app the mobile web interface wrapped into the app, at least test it enough to know where the errors occur.
Don’t waste my time buying items for pickup I could buy and have delivered from your bookselling supercompetitor in about 1/10th the time. Good luck!
Aggravating to navigate in 1/5
While browsing, When I hit the back button it goes back to the home page instead of back one page. Then I have to start browsing for my item all over again instead of staying within the category. Basically it’s a chore to use
The worst 2/5
Everything takes ages to upload. The Search option is so specific and un-user friendly - unless you know EXACTLY the title, the spelling, the exact way it’s listed by B&N, you can forget it. It’s so hard to believe that a store as big as Barnes and Noble would have this bad and this dysfunctional a website. Use Amazon. It’s 100x’s more user friendly and customer oriented. Do not bother downloading - unless you’re extremely patient and enjoy a challenge equivalent to a scavenger hunt.
This app hardly ever works. It will have alerts but won’t launch. It’s just a crappier version of their website. Only you can actually get their website to work on mobile unlike this app most of the time.
Oh, come on! 1/5
I wanted to buy a nook book, but that can’t be done from the nook app. So I log in to the separate B&N app, only to be told that it doesn’t support the purchase of digital content. GRRRRRR.
You know who DOES support digital content? Apple and Amazon. That’s where I’m headed now...
Just use the website 1/5
This app is literally just the mobile site, but it loads at 1/10th of the speed, and doesn’t save any of your information. Every time I go to open it, a minute later, when it’s still on the loading screen, I just close it and open barnesandnoble.com in my browser and it loads instantly. Just go to the mobile page, you’ll be much happier
Use the website not this app 1/5
I thought this app would be good for purchasing stuff from home from Barnes and Noble... I was wrong. This app is complete crap. Half the stuff they show when you search for something has nothing to do with what you were searching for. Then if you do happen to find what you were looking for and try to checkout the promo codes don’t work, and it takes forever to load. You’d have better luck ordering from the website or just going into the store. For a big book company like B&N you’d think they could spend the money to develop a better app.
Slowest App on My Phone 1/5
I really hate this app.
First off it asks literally every time I use it if it wants to use my location. Why? Just remember “My Store” don’t adjust to my current location.
But the main reason I HATE this app, is because it’s so slow. Like, as if it’s using dial-up internet. That’s how slow it is. And based on other reviews that I’ve read, this is a common problem. For the love of all that is good and holy, fix the app and make it run with modern smartphone speed.
Will not download E-book 1/5
I have brought many e-books in the past. Now I can't buy none on Barnes &Noble or NOOk! Not a happy customer.
There is way too much going on on the app and website. Who in their right mind thought that this was fine? It’s 2019 and nothing has improved. I’ll just have to go to a barnes and noble bookstore because the app and website are excruciatingly slow. Visuals can be appealing, but when there’s too much, it’s just unappealing and irritating.
Lousy app 1/5
Barnes and Noble need to take a lesson from Amazon. Amazon app works beautifully. Barnes and Nobles hardly works at all. Takes forever to load. Best to set it aside while it loads and give it a few minutes. Been like this for a long time and I don’t understand why they don’t fix it.
Worst retail app 1/5
This is a genuinely terrible app, and B&N is losing online sales from me because of it. They must be banking on in store sales because this app is nearly unusable, and their web site is not much better.
Inexplicably horrible 1/5
By amen brother!
This is thee slowest app ever. Sooo frustrating. Never saves my info. Checkout takes forever because you have to enter all kinds of information as if you haven’t done it multiple times.
Keeps Sending Me To Cart 1/5
I put items in cart. Closed and returned to the App- it kept sending me to the cart.
I won’t even list everything that doesn’t work or is clunky. I tried for 10 minutes and deleted the app.
Barnes & Noble listen to your customers and fix your app! It’s slow, it’s frustrating & it’s not worth the hassle.
So so 3/5
I love the company, but the app is exceptionally slow. It takes too long to load any and all pages.
The app is extremely slow and very outdated! It really needs a massive update
I just want to know if they will ever wake up and give us an app that actually works.
Impossible to remove items from the “My Saved Items” list 1/5
It is impossible for me to remove books that i own from my “My Saved Items” list within the app. I can’t add them to my cart from the list either. Other than that its good. I will change my review when this gets fixed. Also the app runs very slowly taking sometimes up to 3 whole minutes to load a single page. Often times i get stuck on a page with no way to return to the main screen and have to close out the entire app. PLEASE FIX THIS APP
Needs an update 2/5
This is the slowest app EVER!!! I use this app at least three time a week because my daughter reads six - seven books a week . It takes too long for the app to load and when you search or add something to the cart . Please fix it !!
Buggy, takes forever just to load. 1/5
By Nancy Pho
This is a terrible app. It’s so slow and when I click on a link, sometimes it will work. Sometimes it never will. The worst part of this app is that it’s hard to look at the best sellers list
B & N, get your app working!
Driving Me Nuts! 1/5
I wish this app was good because I love Barnes and Nobel. This app is extremely slow! I’m ready to delete if it’s not fixed.
Every time I try opening this app all it does is sit in startup with a continuous arrow circling. It’s never actually opens up. I ended up deleting it and just go to their website on phone.
No digital content? 1/5
What’s the point of having a digital app that doesn’t allow the purchase of digital content? Otherwise, this is just the website on replicate. How the hell is the book and B&N apps useful if I can’t buy content on the go?
THE WORSE APP EVER 1/5
By pau monsalve
It don’t show me the book I ready pay for it and I CAN’T READ because is just completely white!!!
This app takes forever to load. I know it’s not my cell service because everything else on my phone loads good and fast, but this app does not.
Please fix this.
Really need update 1/5
This app updated 2years ago??? Really need an update to this app to use any longer
No landscape mode for iPad??? 1/5
I can’t believe you don’t have the ability to put it in landscape mode. Makes using this app on an iPad very difficult.
This really is an awful App. It takes forever to load, it doesn’t store my login information, etc
No personalization 3/5
Why doesn’t the app suggest new books by my favorite authors and genres? Instead it just pushes best sellers and book lists. I have to search by author for something new to read.
This whole app is a total embarrassment. It’s not even a real app. No, you cannot add the membership card to your apple wallet; no, you cannot use apple pay to buy books. It’s just a crappy old port of their crappy old website. Sad.
The slowest app EVER 1/5
If I could give this app a half star I would, so slow in every way possible it’s 2019 why haven’t you guys updated this in 2 years I don’t understand the problem here. FIX THIS APP.
The app is horrible. When signed into your account, if you want to check an order, it makes you sign in again. There are two ways to chat with them about orders they screw up, but the “chat through Messenger” option isn’t actually a chat and you can go hours with no response. When you chat with them, after the chat is over there’s no way to close the window, so you can’t go back to the main site. This app makes me never want to shop at BN again.
Just Use Your Phone Browser 1/5
By Vworrrp Vworrrp
This literally just serves as a portal to the B&N website. It’s slow, cumbersome, and much less efficient than just using your browser. By far one of the worst apps - please fix!
Sad: my fave bookstore hasn’t updated its app in 2 years 1/5
I foresee this last chain bookstore closing shortly. You guys haven’t updated this app in 2 years. Honestly, one reason i’ve given up on trying to support your store is that you guts aren’t even trying to support yourselves. This app smacks of laziness. It’s almost like you guys are telling us “even WE have given up on ourselves.” Why are you guys trying to jettison your own company. It’s all very sad. I say this as a formerly loyal cuztomer. It’s just easier using Amazon, and you guys don’t seem to even care.
Total Crap.... 1/5
Can’t even get the app to open. I’m very disappointed in Barnes & Noble for even allowing something like this to be put into production.
A fossilized pile of garbage 1/5
This company and its app are fossils. I was going to buy a book via the app to pickup in store before you go out of business but I got tired of looking at the hypnotic spinning wheel and will buy from AMAZON instead. And gladly. Please do yourself a favor and shutter your doors so people that actually can sell books can continue doing so.
Needs to be updated. 1/5
This app seriously needs an update. All around redesign to be honest. It crashes frequently, slow, and with iPhone X, XS, and XR models out, the app doesn’t fit the screen and has those ugly black bars on the top and bottom making everything seem zoomed in and large.
This compares to the Nook App tells me they should be able to update this without an issue. They obviously haven’t put any time or energy into the app considering the last update was 2 years ago.
In today’s day in age, convenience is everything. I think this app could be great if they simple updated it and fixed the issues.
Needs Updated 1/5
By Jessica Goller
I would love to have an app for b&n but this one will just continuously load no matter how many times I’ve tried to get into the app. Hopefully the software company decides to update it or make a new one that lets me see what books are available in my nearby stores or I can at least shop online from. I just want a b&n app that works :(
What is it good for?? 1/5
You cannot purchase digital material from this app. What is the purpose of this app?? The amazon app lets you purchase digital content, which loads to its reading app and to your kindle. How can Barnes and Noble, which only sells books, not have an app that you can make digital book purchases from?? Get it together B&N!!! You’ve got one product to sell. You should have the best of everything book related.
Why, why, why?!?! 1/5
Why did you guys have to go and ruin a good thing?! I have been purchasing books through my nook app for years now and all of a sudden I am unable to. I downloaded this app to try and purchase the book that I really want and it tells me that I am unable to here as well. I sent an email to your support staff and I hope that I receive some answers and a resolution to this problem otherwise I will be forced to stop using an app that I love so much. Please fix this issue.
This app is TERRIBLE!! DUMP the company that made it & completely redo it!! 1/5
Ok, this is the CLUNKIEST App I have ever used..If B&N is struggling to boost sales & keep customers, then this app is totally WORKING AGAINST THAT GOAL..DUMP the company that made this horrid SLOW & CLUNKY AS HELL app & completely redo it!!
Terrible App 1/5
I love the store but I hate this app. It’s difficult to use and it doesn’t get any better despite the ‘bug fixes.’ No stars.
No updates in 2 years, and it shows 3/5
So much promise. Love your stores, but your app is another story. It is responsive web wrapped in an app case. Some screens show their age and experience is inconsistent. I know you can do better than this.
Runs sideways on iPad, useless! 1/5
Seriously, how hard can it be to make the B&N app run in Landscape mode? This is coding 101 stuff, every other shopping app on the planet does this except B&N who must think everyone runs it on an iphone in Portrait mode.
Why does this matter? I have a large iPad Pro with attached keyboard that I normally use in Landscape mode, like a laptop. Since the B&N app only runs in Portrait mode, I either have to use it sideways with my head tilted 90% left (causing great pain), or unplug my keyboard, physically rotate the screen to Portrait mode, and replug/re-rotate when done, no thanks! So have to use the B&N website in a browser instead, meaning this app is completely useless for iPad.
Not worth the space 1/5
Half the links within the app are broken, and every time you try to access the shopping cart, it asks you to sign in. Then brings you to the regular page, you click on the cart, and repeat the same process. Would give zero stars if I could.
Piece of crap along with the website on mobile 2/5
Ahh, do you think you can keep a person signed in thru out their purchase session you idiots?
Do you have any technical ability over there? Unusable on mobile device both the app AND the website via browser.
I DONT want to have to open my laptop to buy a book, fools!
YES, COOKIES ARE ENABLED!