Love the app. However, lately it has been signing me out of my membership and won’t let me sign back in. Annoying. Can you please fix this issue. Thanks
Who Knows 1/5
Can’t even begin to tell you about the actual functionality of the app because it WILL NOT let me sign in. I checked the credentials and ensured they were entered correctly and EVERY time I clicked sign in it would just redirect to the home page.
Needs Improvement 1/5
It won’t even let me log in initially. It doesn’t say anything and just puts me back to the login page
Needs work 1/5
I don’t know what’s happened with this app but I can never login into it even though I can login on my nook and on the website so I know it’s not me. So why can’t I ever login? Please look into this app. Considering deleting it!
No longer able to log into the app 2/5
After the latest update, I can no longer sign into the app. I am redirected back to the sign in screen. I have tried resetting my password and deleting the app and reinstalling.
This is an app I use frequently and I am disappointed I can no longer use it.
So buggy! Impossible to log in! 1/5
It gets logged out each time and the. Doesn’t let me log in. I tried purchasing a book. It took soooo long to log in I had to close the app and then try again. Then it happens again. Impossible to log in!
Bookstores great, app not so much 2/5
Barnes & Noble bookstores are awesome… This app is not. It looks out of date, and operates on an iPad, as an iPhone app. That is to say it is meant to be used on an iPhone and using it an iPad is painful. I wish Barnes & Noble‘s will allow people to purchase eBook and magazines directly through the Nook app for iOS, which is a terrific app.
I think Barnes & Noble needs to scrap this app, and start again from the ground up. this app is certainly a conquer. But I still love, Barnes & Noble bookstores… and the Nook app.
Would be cool… if it worked 1/5
Like basically every other review, it won’t let me log on. I’ve uninstalled, re installed it… just takes you back to the log in page. The last time there was a big sale, I couldn’t get the app to work either. It’s so inconsistent and beyond frustrating.
I would spend more money if the app were better 2/5
Barnes and Noble is my favorite store. It is my happy place. I can’t always make it into the store so I try and peruse the app occasionally hoping updates would improve performance but it’s been years and it’s still not very good. I get logged out all the time, it’s very glitchy. I would probably shop more on the app if it were better.
Download, uninstalled and redownloaded. Still broken 1/5
Won’t let me log in. Tried closing and reopening and even uninstalling and redownloading. Just loss for half a second and takes me back to the log in or continue as guest screen.
Does not work 1/5
Have downloaded and deleted and redownloaded and this app will not let me log in. Hard pass.
Doesn’t work 1/5
Log in doesn’t work. Why have a non functioning app
Easy to use
STILL can’t log in 1/5
Have not been able to log into the app for weeks now after it logged me out.
Downloaded despite awful reviews….seems it’s improved 4/5
I was able to log in with no issue. Only thing I see that can be improved is the app is quite slow
Not great 1/5
This app used to be great, I wouldn’t get logged out every time I try to do something. I’ve tried reinstalling the app and restarting my phone to no avail. At this point I feel the only other option is to trash the app all together. It’s of little use anyway as it stands now.
Terrible app 1/5
Can’t log in 1/5
Just like everyone else I can’t log in this can’t access wishlist nor memberships. Tried reinstalling the app as well as restating phone but the app doesn’t work.
I didn’t believe it at first 1/5
I logged in just fine but it won’t let me change my number, my secret question wasn't saved from previously, none of my cards are on file and none of my addresses either. There’s nothing from my purchase history. It’s like it did a clean sweep and it has my named changed from my business email which I’ve only had for the past 2 years. My personal email is the only thing that’s on my file. My membership isn’t online either. I’ve had an account and have shopped on the website since 2014 so I don’t understand when I got the app it just erased everything
Can’t login 1/5
Every time I try to login it takes me back to the login screen. Seems to be the same issue with other reviews. I have stopped the app and rebooted my device and am still experiencing this issue. Several of your responses say the issue was fixed but clearly it hasn’t been. Better off using the website…
Can you guys just fix this app for once and for all? 1/5
I swear to god, I’ve never had more issues with logging in on ANY app than I have with this one. The app never remembers my password, even right after I reset it (which I’ve had to do several times over the last two years) and now when I try to log in, it just takes me right back to the log in screen (has now done this 5 times). I loathe having to try to search or order books from this app, because something always goes wrong.
App on IOS doesn’t let you sign in 1/5
The app lets you enter your username and password but when you tap enter it just takes you back to the log in screen. I have tried closing fully out of the app and trying again as well as uninstalling and reinstalling the app. It still doesn’t work.
Forget logging me out 1/5
By Female Sports Podcast Fan
The app will not even let me log in
This app needs work 1/5
I’m so confused about this app. It never saves my log in - nor does it allow Face ID. Frustrating since the website does. Since the update I can’t even log in - it just keeps returning me to the log in screen.
Another annoyance is when you order a book for in store pick up the option to add a proxy (someone to pick up you order for you) is not obvious- you have to click edit order before you click buy to even see it as an option. If you miss this because you are in fact NOT Sherlock Holmes, then there is nothing you can do. There is no option to cancel or change the order. If you try to chat with customer service they will also tell you there is nothing they can do - because they don’t have an option to change it - and if you call the store to let them know someone else will pick the order up … you guessed it! There is nothing they can do. So hopefully you can order it twice - and hope they still have a copy of the book you want in store.
I’m not sure why it’s so hard to make a user friendly app - or to provide customer service that helps problem solve. Especially since you are raising membership from $25 to $40.
Logs you out and Doesn’t let you log back in 1/5
By Alexson Faith
I’ve tried logging back in after it’s kicked me out every time I close the app. Then when I try to log in , it kicks me back to the Home Screen every time. I know I’m not the only one with this issue. I was able to get on through the website however it wouldn’t let me put anything in my cart it would just bring the pop up daunt it was added and not show in my cart even after refreshing and logging back in, there would be nothing in my cart.
App won’t work 1/5
App used to work ok but now it logs me out and after the last time it logged me out it just crashes every time I enter my info and takes me back to the login screen. I’ve deleted and re downloaded the app and nothing changed. Had to end up using my browser.
Useless if you can never log in 1/5
By JP Moore
After multiple attempts to log in with a valid BN account and password failed.
I gave up. Useless app if I cannot log into it. I am sure Amazon will continue to enjoy taking my book purchase orders. It’s a real shame.
Unable to log in 1/5
I’m unable to log into the app ever since I downloaded it for the first time when it came out. It keeps taking me back to the log in menu. It’s not a password or username issue either as they work on the website and the app does not show any error when log in information were input. There was only one instance where my log in work and that’s about it. Currently unable to utilize the app at all. Will be uninstalling to save space for the time being.
Not with the time or energy 1/5
I have been fighting with this app for over a month now and still have yet to be able to log in. I have followed others advice-deleted the app and reinstalled (too many times to count), powered down and back up and changed passwords. I was really hopeful that this would make using the premium membership worthwhile, but at this rate it seems pointless to have the premium membership when I have to use the website which is difficult on a phone. I hope this gets fixed.
Can’t log in 1/5
By Melinda C K
I have to enter as guest😫
Great accessibility for users, terrible functionality. 1/5
The app worked just fine when I first got it and I was rather surprised by all the bad reviews, until I downloaded it myself and used it for about only two days before the app stopped working completely.
No matter how many times I sign in with the correct information, uninstall/reinstall the app, or do ANYTHING, the app does still not function at all. So until the app gets fixed, the rating still stay at a 1 star.
Log in? I think not! 1/5
The app literally does not log you in no matter what troubleshooting you do with it. I would recommend fixing the login issues multiple users report as soon as possible.
will not let me login 1/5
thought it was an issue w my connection or did i forget my login credentials… No. it simply won’t let me log in. Frustrating asl especially when i have my card connected 😒
Please fix the app!!! 1/5
It won’t even let me sign in. Hahaha!
Horrible app 1/5
Was able to log in one time. Logged me out and can't sign back in even though username/password are correct (can sign in to website via browser only). Don't bother with the app.
Horrible app 1/5
This app is ridiculous! Now, I can’t even get into my account to order books. So I deleted app and I can’t reinstall the app. Plus they took away the teacher discount and membership is now like 40 dollars a year. This could be a sign that I am now done with Barnes and Noble. I guess Amazon will be getting my business all the time now.
Fix your app 1/5
Barnes and noble app keeps logging me out or doesn’t log me in at all. Come on, you guys are a big company hire someone that can fix your app seriously?!
App doesn’t work 1/5
I’ve tried unsuccessfully to sign into my Barnes & Noble account from this app. It just brings me back to the login screen every time. Have tried deleting the app and downloading it again. Tried changing my password. Nothing works. Completely useless app.
Faster for sure. Can tell whether things are in stock or will need to be ordered.
No matter how many times you try to log in, close the app, reinstall the app, no go. Kicks you back out/restarts.
Can’t check out as guest either, no gift cards, can’t link membership or really any other function that requires login.
Maybe I am doing something wrong, just doesn’t seem like using an app should be this involved.
The Barnes & Noble app has always been terrible, once it was remade I had hope and it did seem to be working properly for a bit. Now, it won’t let you log into your account and keeps kicking me out of the app. Please fix your app and make it actually possible to use.
Can’t log in 1/5
I have tried to log in several times. I am always redirected to the sign in. I have updated the app and also redownloaded it, I still can’t log in. I am able to continue as a guest. I can’t use my own account, or update my membership through the app.
app not working 1/5
literally won’t let me log in, it glitches and everything
Can’t even log in 1/5
By zelda 18
I tried deleting the app and downloading it again, but nothing I do let’s me log in
Can’t sign in 1/5
I can’t sign in to the app. I have a premium membership and I can only use the app as a guest. My username and password are fine because I can sign in on the website.
Not functional. 1/5
By App User 6839572
Can’t sign in. Hit login and just recycles me back to the sign in screen. App is completely useless. 3rd time I’ve downloaded it, third time I will have deleted it.
Log in issue 1/5
By Lover of books16
I wanted to open the app today to look at books that i want to read but it kicked me out and I’ve been trying to log into the app. It keeps taking me back to the start of the app where it says sign in or continue as guest. I just want to look at books!
Can’t Login 1/5
Since the update, the app will not allow me to login. Goes back to the login page over and over after trying. I can login successfully using website.
Poor Quality 1/5
The app does not stay logged in, in fact I have not been able to get it to log in at all recently. Every time I think of a book I would like I end up not purchasing after several attempts to log in and use the app.
Can’t log in 1/5
Can’t log in, been happening for a week now. I’ve uninstalled and reinstalled and restarted my phone and tried logging in on several different internet connections.