App doesn't work - try to charge you double 2/5
This app doesn't work. They try to charge you double ($7.50) for fries
Could be GREAT! 5/5
Best Burger I have ever experienced! Would be really Great if we could experience it in Westchester Country NY!
I love to come to BBP 5/5
Hi guys! God bless the hole team. In the name of Jesus, I pray!
Love Bobby burger 5/5
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By Tsuneko Popley
This is one of the best apps i have found till now. Appreciated your hard work.
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Double charges you 1/5
We used the app because of the new user $5 off promotion. Not only was the app frustrating to use and counterintuitive, we were double charged (one with the $5 off and one without). On arriving at the restaurant, the staff were unclear about how the app worked and how to actually get the $5 promotion. We thought we were simply ordering ahead, still intending to dine in but were given take-out bags (in which my grilled cheese and fries had already gone soggy and like-warm). The manager offered us a refund on both charges but weeks later, only one of the refunds was processed. Despite follow up calls to two different managers, still not resolved and the restaurant staff appear to be equally helpless and frustrated because they don’t have access/control over what’s processed through the app. Will never use this app again and unfortunately the stink of it clings to the restaurant which used to be a Las Vegas fave.
BBP App 5/5
By manboy 10/022002202020
Enjoy saving money
No rewards 3/5
Find a way to add on rewards points!!!!
Cut quality raise price
Excellent app that I use all the time and the food is fantastic.
BBP Rewards are great 5/5
By Raven my team
Just got the app and right it easy to use and earn rewards
Awesome!! We are frequent patrons.
App keeps crashing 1/5
The app keeps crashing on me.
I have a reward and I am unable to see it on the app. I also get No Network Reachable.
Best Burgers 5/5
By Head Rascal
These burgers are the best. We can’t eat a burger anywhere else after having Bobby’s burgers!
Reward System 4/5
I love Bobby’s but the reward system isn’t great.. I don’t think you should have to spend $100 just to get $10 credit.
Awesome food 5/5
By m&t 123
The food here is great!!!
Best burgers 5/5
Best burgers,fries and shakes. Love trying the burger and shake of the month. My son is now addicted to the bacon cheeseburger crunch burger.
5 stars all the way 5/5
5 stars all the way——- jack from freehold
Great food at Bobby flays 5/5
By Husson W.
The food is delicious and fresh all the time.
Losing me 2/5
The app keeps clearing my default restaurant. In one instance, I had to call a restaurant hundreds of miles away to cancel my order.
Great burgers!! 4/5
Really enjoy the burgers& the service!! Visit many times only problem a couple times level up was broke. Thanks!!
By LT-Long Island
BBP is awesome enough said!!
Best Burgers Ever 5/5
I’ve been going to Bobby’s Burger Palace for more than five years and I have never been disappointed with their burgers!!! I have to drive over 45 minutes to get to Bobby’s but it is all worth it in the end . The burgers of the month are always a special treat and they are always filled with great flavors.
Burger crave !!!!! 5/5
By Dances with Demons in the pale moon lite
Great burgers, staff is always friendly.
By Toga Fan
We love Bobby’s place, we’re big fans of all of the Burgers on the menu. One detail we really love is the Saratoga bottled water. Bobby is a legend at the SPA and look forward to seeing him up there and enjoying the burgers at his restaurants. #WeloveBBP
Best Burgers and Rewards 5/5
BBP have the best burgers I've ever eaten, I don't usually eat burgers because I know it's fake and unhealthy but even though here I know I'm not getting the healthiest option I know I'm eating real food which is quality and gourmet so it I well worth the time and money to go eat food you will enjoy! If you are a picky eater and don't like to take risks with food I recommend the palace classic burger the other burgers are implanted with lots of flavor but I gotta say the palace classic is by far the best! I normally eat turkey meat or chicken which are by the way amazing they taste so good and it's a healthier alternative and for sides I recommend sweet potato fries they are amazing and flavorful so if you are deciding between BBP or Burger King I would highly recommend BBP even if it cost you 5 more dollars
THE BEST BURGERS!!! 5/5
I love the Philly Burger 😋 (Turkey) it comes with Provolone Cheese, Sautéed Onions, Red Hot Peppers. Then I add Let&Tom and I get it CRUNCHIFIED!!!!
Lost points 2/5
The food is great! The food is a little pricey so I look forward to getting my discount. But after the first time I used it to pay... I haven’t getting any points since. And now it gets error messages at the register.
One of our favorite places 5/5
We love going to bobby burger palace, the food is great and the service is fast!
Monmouth mall store NJ 5/5
We just love this place!
Of course the burgers and fries are delicious but the staff makes it the best. The young managers are so customer oriented. They are always working hard and continuously making sure the customer is happy.
The training of the staff keeps the place clean and efficient. From the chefs to the servers they do their job well and are pleasant. We always say if Bobby Flay showed up there he'd be proud.
Sincerely, Paulette & Bob
App is Terrible 2/5
App is terrible. Keeps telling me I can't get a connection. Also, I should have a free burger coming to me for when I signed up, but it is not reflecting. Also, since it never connects, I can never get credit for when I am there. Worst loyalty program ever.
The app is ok. Nice to be able to order ahead. BUT, just because you order ahead doesn't mean you'll get hot food on arrival. I've used the app several times. Mostly because they incentivize you by adding a few dollars on your account or a free burger. But then when I arrive to pick it up at the time the app calculates, my food(mainly the fries since the burgers are wrapped in paper then in a box) is consistently just Luke warm. Why even offer an app when a store have have the ability to manage remote orders in the store. Today my fries were barely warm. In fact, they were setting in the counter (not under a heat lamp) when I arrived at the K Street, Washington DC store. Cold. Again. & I'm pretty sure food not under heat lamps is a violation of the health code. Don't offer an app without the ability of your restaurant staff to adequately support it.
My loyalty card won't load to receive my $10
Best burger place! 5/5
I eat here once a week and it's always perfect! Staff is amazing and friendly as well! Thank you Bobby!
Very cool 5/5
Does Not Work 1/5
By this is my opinion
Dadeland Miami Location
Love it!! 5/5
Order ahead feature rocks! Entire app is super easy to use and I really love the referral program.
Great Food, Swift App 5/5
By NYC's Love Child
Great food, great service and fun environment!!! Improved Order Ahead feature is gimmick free!
Like paying with phone but no ordering ahead 2/5
It can't find any locations near me to order ahead but paying with my phone is nice
Doesn't work. 1/5
The app doesn't find any bbp locations.
LOVE IT !!!! 5/5
BBP is my favorite place to eat and now it's so much easier to order/pay in advance. Super easy to use. Awesome app. Thanks Bobby Flay!
Poor customer service 1/5
My loyalty card won't load. I emailed the company three times and only received an automatic response saying someone will get back. Almost two weeks nothing.
Worked like a Charm 5/5
Not ready at launch 1/5
The app is a good idea but it's broken. The order ahead feature doesn't work at all, as the app is unable to find any BPP locations, even if you're standing right in front of one or type in an exact address.
Love BBP, but this app is broken. 1/5
I am unable to log into my rewards account. The sign in button goes straight into the sign-up interface.