Totally love the app! 5/5
By Jackie Donnelly
I normally do not rave about an app but this one inspires me to do so.
I love the layout, the colors, and the timely information. So easy to use.
Thank you so much for this app!
Needs Work 2/5
Sometimes difficult to log into. Face ID does not seem to work.
Can't get past login screen 1/5
I have had this app for quite a while and in two different phones. No matter what I do, it never gets further than me inputting my login into. It then just attempts to login, forever.
I use the webpage. Much less frustrating.
Case Manager 5/5
My husband has a lot of medical issues for many years now, so he was told about getting a case manager, so he did. We must say it’s the best thing we ever did. She keeps in touch with him at least once a week and brainstorms over his history, new Doctor appointments and what happened. She has been a blessing. 💜😊👍
Never sign in . Worst app ever built 1/5
Slow and clunky 2/5
It’s slow and does n not always work. It is mostly worthless when I really need it. Sits and spins
Contact section is practically useless 3/5
The app seems ok as long as you want to see, and agree with what is available. Trouble is, if you have a question, you can’t ask it unless it is a frequently asked question that will receive a canned response.
No option to email a question.
The chat questions are controlled by a computer with yes or no options.
I want to check on a reimbursement that did not show up as received. Absolutely no help received. Maybe they laid off workers because of the COVID-19?
App has basic information and is useful with one exception 3/5
It’s a little clunky to get to documents. But my main issue is lack of Apple Wallet support. It would be immensely helpful to be able to access my blue care network insurance card directly through Apple wallet without opening the BCBSM app. This would provide a very quick, no-contact way to display insurance cards in office or when requested.
Went to use the messages, they replied with completely off topic information that was none essential.
Great app 5/5
By Top Catty
This app is really great. I love it.
Permanent rotating circle of nothing I was 1/5
It recognizes my face and shows a brief check mark, then nothing. Just a loading symbol that never actually does anything. Would be nice to have an app instead of the website. Luckily the website works on mobile at least.
Crashes-will not even log in 1/5
By Phil the fireman
Ever since the update 3 days ago I have been unable to even login. It cycles between Touch ID and the login screen, and won’t progress or even give an error message. It either freezes completely or displays the “loading circle of purgatory.”
By The Ustad
Can’t get any help whatsoever. Trying to find a mental health therapist and the app and the offices I’ve called are useless. This is nonsense.
Takes forever to login. 1/5
Takes 5+ minutes just to open up.
Crashes on Launch 1/5
By Barakus of the Spice
Hey folks this app is crashing on launch every time. Uninstall and reinstall did not fix. Running iOS 13.3.1 on an iPhone Pro 11 Max.
Can’t open app 1/5
It’s shutting down every time I try to open it. Tried deleting and downloading again but no change. Pls help!
If it would only work 1/5
Every time I launch the app it just quits. I’m sure it would be a good app if it worked.
App crashes when launching on iPhone 11 Pro. Completely useless.
No coronavirus info.
Terrible app 1/5
This app never works for me. It literally won’t load even past the login page. It’s been months of this, what’s even the point of having the app??
Doesn’t work on my iPhone 11 Pro 1/5
Won’t open on my iPhone 11 Pro. It worked fine on my iPhone 6S. Very frustrating!
Does not work 1/5
Cannot register for an account and now the app is not opening up anymore.
Stopped working reciently 1/5
By Exit on true
Just opens and closes immediately. I tried deleting the app and re-installing. Killing the app and re-opening. Same results every time.
App isn’t really IPad supported 1/5
The app like many just full screens the mobile app. Disappointing and because of this the website offers a much better user experience.
Great tool 5/5
Easy to use!
Keeps shuttinf down 1/5
Every time i try to open the app if shuts down
App crashes when trying to open. Deleted and redownloaded and same issue. Only happens on iPhone. Can open on iPad.
Not working 1/5
By miss 20202
App isn’t working .. it’s kicking me out when trying to log in
Does not even open 5/5
Does not even open
Great-when it opens 3/5
The app keeps crashing on me whenever I try to open it. When it does open, the app is fantastic.
As far as I get is it recognizing my face at log in. Can’t get past that so there really is no point to having this app. It would be very helpful if you could fix that so I can actually get in to see my information. This has been going on for weeks and it doesn’t matter where I am or if I’m connected to WIFI or not. I have the I phone 11 which has recently been updated to whatever the newest version is. So not sure what the issue is but please do something.
App Crashing 5/5
The app is great when it's working. For some reason the app keeps crashing and will not open
It's too slow.for open all day
this App does not work
Won’t open 3/5
The mobile app sometimes won’t open.
iPhone 10 max, app crashes every time I open it.
If I could give this app zero stars I would. Since the moment I downloaded it, it has worked ONCE! Other than that the app is down or I click and it literally closes it immediately. It’s not helpful and extremely inconvenient. Disappointing when you pay so much for the service individually or as a company.
No longer works 1/5
They need to update this app or something. It never works anymore. It opens and crashes.
Crashes Constantly (iPhone X) 1/5
Every time I login or sometimes before I can log in this app will just crash back to my home screen. I’ve tried over and over again to get back in to the app but usually as soon as I hit my claims button it will crash for sure. Basically a waste of space on my phone right now. I liked using it before it was crashing all the time.
Doesn’t work 1/5
Well, I downloaded the app and it won’t even open. Clicked in support and it directed me to a phone number. I’m not calling you. That’s more work on my end than it will ever be worth. Hope your website works better than this.
Great app 3/5
By Big - DG
Great app, just wish it would work landscape. Too hard to read portrait
My doctor ask me for new card so I’m glad your sending me one
Does not work 1/5
By Love da G just not the app
What’s the point of the app if it crashes every time you try to open it? Yes I’ve deleted it and reinstalled it.
Continuously crashes on launch- negative 10 stars 1/5
Very unhappy with this app. It crashes immediately upon launch. IOS 13.3, iPhone XI pro
Tech support apparently does not read these reviews. The tech I spoke to, was unaware of any crashes, and needed my personal information to provide support or open an IT ticket.
Doesn’t work anymore.
Application Still Crashes on iOS 13.3 1/5
Hello. The application after the most recent application update still crashes. It will not launch. Also can you add the identification card to Apple Wallet as you do in some applications released by BCBS. Thanks!
Not os13 compatable 3/5
Os13 breaks the app, needs update
Crashes immediately 1/5
Crashes immediately. Deleted and reinstalled. Crashes immediately
By cst lady
I am supposed to complete Health assessment instructions in the book do not match The app The virtual assistant was no help whatsoever and there is no link to take the health assessment on the app. I will be deleting the app