Quite disappointed 3/5
By Kuma bear00
I love bed Bath and beyond but now even trying to write a review the app kicks me out. But I frankly have to agree with some of the other reviews about the fact that I apply my offers —take the time to put them into my wallet which yes is a great feature and then boom when it goes to process payment those offers have been removed. Now I don’t want to think that bed bath and beyond is sneaky I’d like to think it’s a glitch and it will be fixed because every time I’ve placed or try to order something it takes me a couple days because it keeps taking out the coupons and I get so frustrated that I just have to stop. Now for the last three days I’m trying to purchase the beyond plus membership and it either freezes takes forever or deletes all my information and I have to keep trying to do it. I am going to try one more time and hopefully I will not have any issues because I love bed Bath and beyond I love your coupons and I’m just so frustrated though with the app but hey listen technology isn’t 100% so if it’s the worst problem I have today it’s a good day
Not for me 2/5
Scrolling is terrible. Locks up.
Super slow, cannot use coupons as a beyond plus member 2/5
This app is SOOOOO slow and has been for the year plus I’ve had it. Adding to lists was improved as it was inaccessible prior. You cannot see photo reviews which is awful. You also cannot write reviews of products in the app which is ridiculous.
The most disappointing is that if you are a beyond plus member—a yearly subscription that gives you free shipping and 20% off all items—you cannot use coupons. Not even a $10 or $20 off your purchase. This is also ridiculous and very disappointing. BBB only allows “1 coupon per transaction” and considers being a beyond plus member and utilizing your 20% off as a coupon! It’s not a coupon, it’s a paid in full subscription service. This is appalling honestly and I’m not happy with BBB.
Why would anyone PAY to get a discount 1/5
Why would anyone pay to get a discount?
Went to the store and all they did was try and get me to sign up to PAY $29 to get a 20% discount! I reminded why I don’t shop here more than once or twice a year if that.
Every since they changed their return policy years ago.
Finally the manger gave me the 20%, after I told here to forget it I will shop somewhere else.
I still have not received my text coupon and it been over a month. Manager said it takes 24 hours. Do they even send coupons via text anymore? Have not received one in years!
Good but Needs work 2/5
By Patrick reviews
Frustrating that I can’t find a way to remove an item from an idea board. There’s limited selection with a lot of out of stock items and items with no customer reviews. There’s almost nothing Big & Tall size, primary searching for robes. Otherwise it’s a pretty nice app.
Coupon selection 4/5
By Grateful for amazing CSR's
Every time you proceed to checkout the system automatically deletes any coupons you’ve selected off. This is a know issue. It would be awesome if your It could proactively correct this issue. Other than that minor issue, Your in-store and call center customer service is phenomenal. I continue as a customer because and only because your team members are amongst the few stores whom still strive to provide outstanding customer service and assistance! Please take a close look at my last order (standing mixer and satin pillow case) and greatly reward that team member. She worked fast friendly and effectively and I truly appreciated her assistance!
Please let her know as I did but have a chance to do so! Please look up my contact information and feel free to give me a call should you have any other questions!!
No way to cancel order placed online 1/5
Calling customer service is Inconvenient. Need ability to cancel online.
Sick and tired of this app 1/5
Every other day this app is needing to be updated. I do not shop enough at B&B to keep up the hassle.
I have many apps and this is the only one that needs so much babysitting.
I will be deleting it.
I like that they have an app but 2/5
I love bed bath and beyond but I don’t want to set up Touch ID just to get the app
Gift registry 5/5
Annette at bed bath and beyond in Westbury was the most helpful person. She spent 7 hours between 2 days with us showing us everything and explaining everything. My fiancé and I couldn’t of asked for a more helpful associate! The store was clean and organized and so many options. For the few things we couldn’t find she found online for us. Even personalized things. If you are going to do your wedding registry ask for Anette!
App difficult to use 2/5
Beyond plus member here and it’s very difficult and disappointing to use the app and beyond plus membership. Often the 20% off and free ship doesn’t go through and it’s very redundant. Have to retry many many times to get both the 20% off and free ship. Have to also re enter my billing address multiple times even though all my info is saved. Very frustrating to use the membership.
Please add gift cards on the app 4/5
By BBB shopper
I have couple of e-gift cards which need to key the numbers at registers manually (the bar code doesn’t work) every purchase. Please add the feature of saving gift cards at my account which valid either on the app or online check out.
Was ok app until update 2/17 2/5
Just download current update. I can’t get the app to open. So frustrating.
WASTE OF TIME! 1/5
By fedupwiththus bs
This was a waste of time! I downloaded the app and ordered extra stuff with my vacuum cleaner to get the 20 percent off coupon on a $29.99 item. Instead it applied the discount to a cheap shampoo and gave me a $2 discount. I was not allowed to change it and apply to the 29.99 item.
I may or may not go to the store at this point. I wasted an hour at home that I could’ve used to get the item in person.
Please do not ask me to waste more of my limited time to email you and go over this again in detail. That would just be an insult.
Get a better IT team to design your app.
Doesn’t work with earlier versions of ios on My iphone 5 1/5
Doesn’t work with earlier versions of ios 11 My iphone 5 is at its lastest level 10.32 and it will not load. So useless.
Easy to make orders 4/5
I love the app because make my life easier when I’m making a purchase online and add items to my birthday registry , I recommend this app
Horrible experience 1/5
Used this to order new sheets for our recently purchased bed. Ordered two different sets of sheets on Dec 2nd, 2018. One order came right away. Second order, which showed it was in stock, had a delivery date of March 2019. Tried to cancel it several time but the app would not let me. Called customer service 5 times and while some reps were trying and were very nice, no one could cancel the order. Finally the order was delivered the first week of January as someone finally got the order expedited. After we received the order, I deleted the app. I recommend you go to a store near you. It’s worth it not to get the hassle through online purchases. BB&B is still a good store but their online web site and app are just horrible.
App irritation 2/5
First, let me say this review is on the app itself and not on Bed Bath & Beyond. I’m using my iPad trying to look at different size stock pots as a gift for my mother-in-law. I started trying to use just the website through my iPad but only one row of pictures were loading. So I thought OK I’ll download the app maybe that will be better. Nope, no such luck. I download the app do a search for “stock pots”, it loads several rows of results with pictures this time, but the filter feature is totally useless! I am looking for a large soup pot, something over 10 quarts, and the only choice is to sort by are 5-10 QUARTS, 10-15 OUNCES (really?), 25-50 OUNCES (again, really?!), up to 5 quarts, up to 5 ounces.
So I’m thinking, OK maybe it’s accidentally missed labeled and the 10 to 15 OUNCE category is actually quarts. NOPE! One result returned for a 15 OUNCE pot!
So now basically, I have to open every stock pot returned in my search to figure out if they’re actually the right size. First, I really hate that I have to download another app when I should just be able to find what I’m looking for on the website. And second I’ll be wasting my time going through results when I should just be able to search and refine what I’m looking for.
So, BBB app designers, you just sent a willing customer to Amazon. Good job!
Love it! Great for registry! 5/5
By Doutora Su
Love love love this app and this store! They have been so phenomenal helping me with my wedding registry. This app makes it so easy to add, remove, edit items in wedding registry.
App is horrible 1/5
The app will not list store locations. Which means you can’t see what is available in which store. Please fix.
Joan Marinelli 5/5
By angel 3212
I absolutely love everything about Bed Bath and Beyond !♥️
Checked Out 4/5
I hope this new update also corrected checking out. Recently tried to make purchase online using coupons before they expired and was unsuccessful. Kept getting “NO CONSUMER AUTHENTICATION RESPONSE”. Had to call customer service to place order.
No longer opens. 1/5
I order stuff all the time on the Bed Bath and Beyond app because it is way faster than their clunky and slow website, but now it says "update required" but there is no update to download on the App Store. Will change rating to 5 stars when I can use the app again.
Not able to update... or use. 5/5
Love the app, but now it says I must update to the new version. Only problem is that update is not an available option in the App Store.
As of Jan 15th won't work 1/5
Can no longer place orders. When you open app a pop up tells you to Update before you can use ... but I can't because I'm on iOS10 so it just says OPEN in App Store... it won't let me order on app until I update app but App Store won't let me as I need 11 or higher... which will be awhile as I'm not able to back up current settings. Annoying.
Ordering the products I need from Amazon until bed bath beyond fixes.
Don’t bother 1/5
If you shop in the store it ok but ordering online or through the app it’s a nightmare.
Poor App Setup 1/5
First off, I cannot even place my order on this app because of some error message. Then when I try to get assistance through the app, the chat option is not user friendly. I spoke to one person who asked for the exact message but the second you leave the chat option through the app, it ends the chat. When I get back in, the second person I speak with does not try to help and tells me just to call the customer service number. I tried a third time to get some help and even though she tried to help; I would’ve had to exit out of the chat room again....
By Fluffy Bottom1
Took for ever without refreshing & had to wait to process again keeping fingers crossed not to be double billed
Easy peasy 5/5
By myrtle gyrl
Shopping is a breeze at my favorite store. I can send thingsto my family. Love it
App Doesn’t Load Just Crashes 1/5
This app doesn’t load, every time I try to open it the app crashes
Online App Convenience 5/5
By Bed Bath and Beyond Addict
The online app is super easy and convenient to use for holding coupons, ordering online and applying your discount from your coupons. I have been shopping at bed bath and beyond for over 18 years and this app has truly transformed how I shop.
20% coupon scanning issue 2/5
So the cashier scanned my 20% offer coupon & it still stays on my phone no matter if I signed in or out. Had the cashier scan the same 20% coupon 3x & it’s still on my phone. I don’t know if it’s the app on my phone that’s not updated but I know that the bed bath & beyond app does update. Never had a problem
like this before since I have the oldest iPhone version like a 5s. Guess I should’ve called bed bath & beyond customer service to assist me with it.
Cannot add to cart 1/5
I'm so confused.... on every product since the last update the add to cart button is totally gone!
Bed, Bath and Beyond app 1/5
The app needs works. Ever time I try to sign in, it won’t let me. The sign in button seems to be inactive. Even though I’ve deleted the app and restarted my phone it still doesn’t work. Which is a total inconvenience.
Add gift cards 3/5
I wish I can add my gift cards to use in my account. And the just take my phone to check out. Thanks
By Jeffrey Acosta Cousar
Best App ever. Linked it with my buy buy baby account and can apply my 20% discount on everything! Love it!!!
Just bad 1/5
You cannot log into your account from time to time and the coupon are hardly there
Great and useful app! 5/5
By Bayou mom
Great and useful app!
So convenient to have all my coupons at my reach!
No way to set location 1/5
Despite the fact that I’m in Bakersfield the app keeps insisting I shop the store in Valencia. Useless
Didn’t use offers 3/5
It said offers could be used at checkout but I couldn’t find it. Was unable to use my 20% off.
Great app!! 5/5
This app makes it so easy to shop or just browse. Sometimes, I want to go to the store and not order online, and the app tells me if the store near me has the items in stock.
We have a sleep number bed, and the selection of twinxl sheets at BB&B far surpasses other retailers.
The fee to belong to the BB&B site is well worth it. Just last week I downloaded the app while at the store and was able to save $80 on my purchase, so the app paid for itself in one visit!
Keep up the excellent work you folks are doing! You are recognized and appreciated!
Let's you think you've applied the coupon then removes it upon check out 1/5
I applied two coupons. The only reason I was buying from this company. When I went to check out and hit complete, I noticed it says two offers available instead of applied. I applied them in the previous window. It was too late after I submitted my order. Thanks a lot!
Love This App 5/5
All functions work as they should. What a joy! I still like going to the store. And the app makes that a better experience for me, especially when it comes to managing the coupons. They are just a snap to enter and always accessible.
Love it. 5/5
Very convenient. Perfect for wedding registry
Offers are worthless will not apply to purchases 1/5
By Lousy App??? Needs fixing
My offers are not being applied this is a problem last time I will shop here.
Bed Bath & Beyond is a place where shopping is made fun a memorable. Friendly staff and items to cook your favorite meal, purchase a lovely wedding gift or get that “as seen on TV” item you always wanted.
Forever loading 2/5
None of my orders are showing up. It just takes me to the screen where the wheel spins forever and freezes.
Love the App, but scanning “my offers” falls short 4/5
I love, love, love, the idea of scanning and getting rid of the paper! However, your app could easily improved by including BOTH sets of expiration dates. I like to see the dates that my coupon is going to reduce to 10% so that I can stop at the store before it does. Until then, I still have to carry the paper coupons! When I can see those change over dates and throw out the paper, my review will change to 5 STARS:)
Super easy to look up merchandise. Easy checkout!