Not able to update... or use. 5/5
Love the app, but now it says I must update to the new version. Only problem is that update is not an available option in the App Store.
As of Jan 15th won't work 1/5
Can no longer place orders. When you open app a pop up tells you to Update before you can use ... but I can't because I'm on iOS10 so it just says OPEN in App Store... it won't let me order on app until I update app but App Store won't let me as I need 11 or higher... which will be awhile as I'm not able to back up current settings. Annoying.
Ordering the products I need from Amazon until bed bath beyond fixes.
Don’t bother 1/5
If you shop in the store it ok but ordering online or through the app it’s a nightmare.
Poor App Setup 1/5
First off, I cannot even place my order on this app because of some error message. Then when I try to get assistance through the app, the chat option is not user friendly. I spoke to one person who asked for the exact message but the second you leave the chat option through the app, it ends the chat. When I get back in, the second person I speak with does not try to help and tells me just to call the customer service number. I tried a third time to get some help and even though she tried to help; I would’ve had to exit out of the chat room again....
By Fluffy Bottom1
Took for ever without refreshing & had to wait to process again keeping fingers crossed not to be double billed
Easy peasy 5/5
By myrtle gyrl
Shopping is a breeze at my favorite store. I can send thingsto my family. Love it
App Doesn’t Load Just Crashes 1/5
This app doesn’t load, every time I try to open it the app crashes
Online App Convenience 5/5
By Bed Bath and Beyond Addict
The online app is super easy and convenient to use for holding coupons, ordering online and applying your discount from your coupons. I have been shopping at bed bath and beyond for over 18 years and this app has truly transformed how I shop.
20% coupon scanning issue 2/5
So the cashier scanned my 20% offer coupon & it still stays on my phone no matter if I signed in or out. Had the cashier scan the same 20% coupon 3x & it’s still on my phone. I don’t know if it’s the app on my phone that’s not updated but I know that the bed bath & beyond app does update. Never had a problem
like this before since I have the oldest iPhone version like a 5s. Guess I should’ve called bed bath & beyond customer service to assist me with it.
Cannot add to cart 1/5
I'm so confused.... on every product since the last update the add to cart button is totally gone!
Bed, Bath and Beyond app 1/5
The app needs works. Ever time I try to sign in, it won’t let me. The sign in button seems to be inactive. Even though I’ve deleted the app and restarted my phone it still doesn’t work. Which is a total inconvenience.
Pros and Cons of App 2/5
Cons: The biggest con and irritation of this app which actually hinders me from using it—and now that I’m actually thinking about it, causes me to use other apps and shop elsewhere is that it is EXTREMELY slow when using certain functions like: save for later, adding to a list, accessing your lists, and deleting items from your cart. I tried this from multiple devices to make sure it wasn’t the phone and it happened on all devices in varying physical locations.
You cannot write reviews or view photos of reviews from the app but you can do this from the website—MAJOR CON as photo reviews are a big part of my shopping and how I choose products, I also am a review writer.
Another HUGE con—which even isn’t even a word for it and I’m dumbfounded over is that if you have paid for a beyond plus membership you need to apply the 20% off your purchase and free shipping coupons to your purchase and you CANNOT USE ANY OTHER COUPONS. This includes the occasional $20 off your $75 purchase. I am baffled by this one. You are only allowed to use one or the other, even though you have paid for a year of 20% off, you have to choose. I sincerely hope BBB changes this because it is ridiculous.
Pros: Being able to see if items are available at multiple nearby locations without having to input each location. Info is right there along with the item. The ability to save for later, create lists as well as a registry is great. Overall it’s a good app but the processing speeds are a serious hindrance and as I said before, to the point where I will actually shop elsewhere to avoid the issue.
Add gift cards 3/5
I wish I can add my gift cards to use in my account. And the just take my phone to check out. Thanks
By Jeffrey Acosta Cousar
Best App ever. Linked it with my buy buy baby account and can apply my 20% discount on everything! Love it!!!
Just bad 1/5
You cannot log into your account from time to time and the coupon are hardly there
Great and useful app! 5/5
By Bayou mom
Great and useful app!
So convenient to have all my coupons at my reach!
No way to set location 1/5
Despite the fact that I’m in Bakersfield the app keeps insisting I shop the store in Valencia. Useless
Didn’t use offers 3/5
It said offers could be used at checkout but I couldn’t find it. Was unable to use my 20% off.
Great app!! 5/5
This app makes it so easy to shop or just browse. Sometimes, I want to go to the store and not order online, and the app tells me if the store near me has the items in stock.
We have a sleep number bed, and the selection of twinxl sheets at BB&B far surpasses other retailers.
The fee to belong to the BB&B site is well worth it. Just last week I downloaded the app while at the store and was able to save $80 on my purchase, so the app paid for itself in one visit!
Keep up the excellent work you folks are doing! You are recognized and appreciated!
Let's you think you've applied the coupon then removes it upon check out 1/5
I applied two coupons. The only reason I was buying from this company. When I went to check out and hit complete, I noticed it says two offers available instead of applied. I applied them in the previous window. It was too late after I submitted my order. Thanks a lot!
Love This App 5/5
All functions work as they should. What a joy! I still like going to the store. And the app makes that a better experience for me, especially when it comes to managing the coupons. They are just a snap to enter and always accessible.
Love it. 5/5
Very convenient. Perfect for wedding registry
Offers are worthless will not apply to purchases 1/5
By Lousy App??? Needs fixing
My offers are not being applied this is a problem last time I will shop here.
Bed Bath & Beyond is a place where shopping is made fun a memorable. Friendly staff and items to cook your favorite meal, purchase a lovely wedding gift or get that “as seen on TV” item you always wanted.
Forever loading 2/5
None of my orders are showing up. It just takes me to the screen where the wheel spins forever and freezes.
Love the App, but scanning “my offers” falls short 4/5
I love, love, love, the idea of scanning and getting rid of the paper! However, your app could easily improved by including BOTH sets of expiration dates. I like to see the dates that my coupon is going to reduce to 10% so that I can stop at the store before it does. Until then, I still have to carry the paper coupons! When I can see those change over dates and throw out the paper, my review will change to 5 STARS:)
Super easy to look up merchandise. Easy checkout!
Works great 5/5
I tried the BB&B app years ago, and it was junk. The app currently works great. It’s easy to order and keep track of coupons. Thanks!
Very frustrated 1/5
The app will not allow set up of store of choice without location services being set to on. That is not going to happen. I don’t want pop up adds every day as I drive by on my way to work. I want to check the store inventory to determine if what I want is in stock. Nothing more. Not a bunch of email adds, not giving you my email either, not a bunch of tracking. Simply does my store have inventory. Just installed and will probably uninstall.
By Moma Rosa
I wanted to pick it up in the Dayton Store where it was available and it did not give me the option and now I will have to wait 8 days for it, not happy!
Can’t use coupons or you have to pay shipping! 1/5
By Taeko O
So, you can’t use coupons or you have to pay shipping. Example you put $39 in your cart for free shipping then you add your coupons now you’re no longer eligible for free shipping because it discounts the items. Big mistake! Losing a lot of business this way very sneaky
iPad now fully supported! 5/5
Finally the iPad app is written for the iPad and supports the native full screen resolution and screen rotation. Nothing worse then having to run iPhone apps on an iPad. Thanks BBB.
Complete junk 1/5
Trying to find status of item in store and app completely freezes - junk
can’t search items 1/5
i opened the app to look for vacuum cleaners & got zero hits due to my “filter,” so i changed it to show what’s available in store. i entered my zip code and no stores came up w/in 50 miles, but i know for a fact there are at least 3 stores w/in 50 miles of me. this app is useless.
Literally have tried to order things for the last couple months with this website and now the app, and I always get some error message. Don’t you want our money?
Wrong way 1/5
By Black Bart 07
It seems that your update was written for a phone as it is only available in portrait form. Have stopped using it. Spend a few$$$ and get fixed.
Almost a 5! 4/5
By still impatient
Just needs auto fill for address:)
I like that my coupons are always there! 4/5
By Andrea Bennington
I also like the program of always getting 20% off and free shipping. I have bought several items because it was faster to have them shipped than taking the time and having to drive into Denton to go to your store (I live about a half hour away in a rural part of the county).
One thing I don’t like is why do so many items on the website not have any reviews? I am not rich enough to buy cheap things, so when I purchase something expensive (to me), I want verification it is of good quality. You usually do get what you pay for, but not always.
Bug during the account creation process 3/5
By Robby Delaware
Hello. There are a couple minor bugs during the account creation process with the iOS app. You cannot enter in a last name like “O’Connor”, even though the app says in an error message that apostrophes are allowed.
In addition, when you click inside the “Last Name” input box, the iOS keyboard give me the option to select my saved email addresses. Shouldn’t this keyboard option appear when I click inside of the “Email” input box at the top of the screen? Mildly frustrating!
This new app is SO slow. I’d put several things in my shopping cart that I’d spent a long time deciding on (searching for comparable quality, size, price) and when I logged back on to buy they weren’t there anymore.
Apple Wallet Coupons 1/5
Apple Wallet Functionality needs to be added for coupons
Love Bed bath and Beyond 5/5
I’ve ordered many times from BBB. Each time it’s easy and I can apply my coupons easily! Love all that you do to make it easy to order.
Very Disappointed 3/5
Love local BB but when signed up for $29 for year long discount made an error by leaving out one letter from my email address. So have two id’s with BB, with one with the first letter of last name and another for $29 that I can’t use because of original typo leaving out the one letter of e-mail address. Have spent four hours on phone with BB and another three hours with store personnel. I finally said take the $29 and have a party, (ok was a little more graphic) I’m done with stupid games and incompetence of corporate idiots, local store staff tried and tried to fix several times. So still shop in store but have extreme anger for corporate idiots and lack of success to fix what should be easy piesy problem. Corporate = 0 Local store = 4 for effort. Boise Idaho
I have problems with this app. 1/5
Am I the only problem with this app? Logins are not, they're incredibly slow. If I try to put the item I want in the cart, I don't put it in the cart. And sometimes the price on the detail page is different from when I search by item name. If you're just trying to search for something, the app keeps saying that it's a network error and doesn't do anything.
Frozen Shopping Cart 1/5
After using this app successfully for many months for online shopping at BB&B, the Shopping Cart somehow “froze” with the last 5 items ordered permanently stuck in the cart. The order itself was completed and delivered even though the Shopping Cart never emptied. The quantity of each item can be changed but not to “0” and the Delete Item function doesn’t work. The Checkout function doesn’t work either so I can’t reorder these items, even if I wanted to. I’ve been assigned an incident number by BB&B Customer Service, for all the good it does. The first contact involved 3 weeks of e-mail messaging with an “Expert” who asked for screen shots she forwarded to a Tech Team who were supposed to contact me in ”several days”. We repeated that process twice before I switched to Online Chat with another “Expert”. He said he would try himself to clear my Shopping Cart and contact me. Never heard from him again. Tried another online chat a few days later with another “Expert” (you get someone different every time and they don’t have the ability to connect you to the last “Expert” you talked to). Today I repeated the routine with yet a 4th “Expert” and for the 4th time was told that the Tech Team will contact me. This has been going on for 6 weeks! Each of the “”Experts” has referenced what is apparently a known incompatibility between Safari and the BB&B website although I’m not sure what that has to do with this app. I run into the same frozen Shopping Cart whether I’m using the app or accessing the website via Safari OR Windows Explorer. This app and the BB&B website are useless to me as long as my Shopping Cart is frozen.
Great items at your fingertip 5/5
I like to shop at Bed Bath & Beyond website. However, they can do much better in the packaging department.
Some times my items are sent in a box with no support. So yon can imagine when I receive some of the items of the delivery truck!
Other than that, it’s fine.
Update Ruined App 1/5
This app was always so slow but at least it worked. Now I cannot checkout!!! It keeps signing me out during checkout without notification that it is doing so.
Too Difficult 1/5
I have a 20% off coupon but following the directions on how to redeem do not work. It’s associated with my cell phone number and my cell phone number is listed in my account information on the app but it does not apply it. It says to put the mobile number in on the payment page but there is no place to do that.
Please make a proper iPad app!! 2/5
Please please please make a proper iPad app! Zooming in on an app meant for an iPhone is not going to cut it in 2018. Get with the times! Don’t worry, I still love you though.