I grew up on Belk’s in North Carolina. Only department store for me! All, (well 90%) of my clothes come from Belk’s. I love to shop in the many stores and online. Belk’s just makes me smile.
Terrible app for a great store 3/5
I love Belk and shop here all the time. The problem is that their app doesn’t work except to look for items. But trying to check out is always a challenge! It never works on the iPad. I usually have to end up calling and placing the order. My 3 stars is close to zero for the app and 5 for the store!
My shopping experience 5/5
By Magnolia queen bee
I’m always highly satisfied with my shopping experience at Belk!
Coupon and belk rewards difficult to attach 2/5
On one page you have to get the coupon attached to your account, then in check out page you have to attach belk rewards and then manually add the gift rewards sent on email. It’s not user friendly at all. Too many steps to get the discount and rewards off.
Best store 5/5
By PPB's Mom
I love shopping on line with Belk. I am never disappointed.
Needs work 2/5
The Belk app could use work, especially with Belk being labeled as one of the “premiere” shopping experiences in the South. It reacts very slowly and times out way too much. I have even had the wrong total on the app vs the website. If other retail store can do it, Belk should be able to get it right.
Love it! 5/5
I love Belk’s. They have great sales!
Plus Swimwear 5/5
Thanks for your great selection of plus swim styles in stores and on line.
Wouldn’t let me add the... 2/5
Wouldn’t let me add the gift message it offered.
Unhappy with on line shopping 2/5
It was suppose to have a Memorial Day coupon and the website did not honor it!
I love your store. You have such good deals. I will keep shopping with you especially for my grandson. Thanks for the good deals. DianeClement
Like the app since stores have been closed. But app won’t save my payment information. Kind of a pain!
Absolutely love the app and Belk!!!
Not very user friendly. Every time I tried to check out I was redirected to sign in until I finally gave up and checked out as a guest!
Checking out 3/5
It was very long trying to check out. Finally after coming back into the app I lost one of the sales items I was interested in. I used PayPal to check out using the exact credit card I was using in the app. I love the product but hated the checkout out process.
Worst online store website 1/5
By Jan Ellen
Online site does not do these things:
1. Does not have a previous orders sections that customer can see what they have orders in past days,weeks,years.
A. There is a place where it says check in order but I don’t keep previously ordered numbers so they don’t you can’t do any further checking.
2. When type something in the search bar and then clicking on the “go” button right after it, you can’t go back to the search bar where you typed something in to check on another item in drop down list as their isn’t any.
3. Also, I sign in the first time I go to the picture of the house on the far left( on cellphone app) to check and see what percentage of sale items there is. Then go back to main page and click on shop.
And then I am forced to sign in and then go to the shop picture at the bottom pick out what I want and put it in bag then I should go be going to checkout but ohhhhh noooo, it makes you sign in again whether it is your account or guest or something else that I can’t remember.
So then I pick guest as it won’t let me use my account and then when I click on checkout it forces me to use PayPal ( which is the second choice)
Belks really needs to update their online shopping website very much.
Belk bucks 1/5
Couldn’t use with order. I have only 10 numbers 15 required. Major frustration!
Love shopping here! 5/5
I always have fun shopping here. You can get really good prices
Every time I try to order online I have a problem! 1/5
Your website/app stinks!!!!
You lose my sales every time!!!!
Great shopping at Belks 5/5
Always love the merchandise and good discounts.
Ultimate Shopping 5/5
By jack- shopping
I love shopping here because the selections are excellent and sizes I need are usually in stock. Easy shopping on-line!
When editing the shopping cart errors occur causing wasted time. To check out more time wasted due to trying to reach my personal account. Gets very frustrating.
Not a Smooth User Interface 2/5
Really glitchy, slow “Edit Bag” response, inaccurate search query results, glitching connection to Synchrony Bank.
The app would be great if it actually worked. Anytime I try to go under a certain category and put on filters it says connection error or unable to perform task. It’s not because of my internet because everything else is working. Please fix, very disappointed.
Store Pick Up 1/5
By Belk customer since 1972
Today, I was in the Belk store in Mt Pleasant, SC. I saw several items I wanted, 5 to be exact. I did not purchase them in the store because I had left my $15 Reward Bucks certificate at home. I decided to go home order them on line and use the store pickup service. Thinking this way I would pick them up tomorrow. Once I had put the items in my basket, clicked on check out, selecting “store pickup”, I received the message “item not available in Mt Pleasant store”. This message was not just one item but for all of the items in my basket. I find this very hard to believe since I was in the store just an hour earlier and there were multiple items of the items I was attempting to purchase. If it is too much trouble for the Belk store in MP to offer this service then the website should just state “store pickup service not available in MP”.
Great App 5/5
Love the Belk app! Every easy to navigate and find exactly what I’m looking for. Love the feature to scan barcodes for price and other information. In app coupons are very helpful for online and in store shopping! Very impressed with this app! Thank you.
Great Help 5/5
First time using reward points on line. Representative really helpful, and nice!!
Slow site 1/5
Slow site, has difficulty moving screen to screen, now auto adjust order except to cancel and start over. Very troubling!
Bras today 5/5
I shop Belk a lot. I buy a lot of my clothing for myself and my family here. There are some items that I am not so crazy about but it doesn't keep me away from one of my favorite stores from clothing all the way to bedding to my bath kitchen and much more. Oh not to mention the beauty department that I spend tons of money there, can't seem to find that one kind of perfume that I just can't seem to live without. So I buy a selection of kinds that like and so that another downfall of mine. I may have to ask you guys to add a building department so you can add to my closet for just my shoes to have their special place. My husband has really enjoyed your store is closed, because it has kept me home more. Thank you for a really nice place to come to shop. Very nice customer service for the customer, they are a very big help when needed. Also thank you for all the different clothing for all ages and selections of clothing for all to shop. You make it a very nice place for families to come and so a all in one shopping day. Thanks for all you do.
Using the Belk app is fast and easy to use!
editing shopping cart is a pain. 1/5
By sherin lal
if you edit the shipping or pick up preference you are done. the app keep duplicating items in the cart. and dont let you delete or change anything
Awesome App!! Check price of items in store 5/5
Love being able to check price of items in-store with app!!!
By the deftiant one!
Great prices will buy again
Rotate the app 1/5
By Use browser instead
Why in the world do you not allow the app to rotate. Every other app for tablets rotate. This is enough of an aggravation to stop me from shopping at Belk.
Also please allow opening photo to change. I am tired of seeing the same model.
I know you will not see this but I had to try.
By Jay's number one wife
Easy way to shopping!
Customer Service 5/5
By Pat Carson2018
I love the curb side service. Should do it more often for people who shop on line to pick up at store. Keep up the great service!!! Thank You!
First purchase 2/5
By A Sweet Success
Although I ordered what I wanted the first purchase coupon they sent me would not work. That 10 dollar savings would have been nice.
Bells kids 5/5
I love the variety and quality of the children’s cloths. I always find what I’m looking for at a great price as well.
Easy to use app. Prompt shipping! 5/5
By MLee W.
The Belk app is easy to use. My order shipped and was delivered in 4 days. Just placed another order. Thanks Belk!
App needs work 1/5
App is slow at times and the checkout process is not very clear.
Belk Customer 5/5
Belk is my favorite store! I purchase my family, & myself! I’ve become an Elite customer & love free shipping. I would like to see free shipping for returns if they don’t work out. I’m disabled limited to go out shopping. Very happy customer 😊
Curbside pickup 5/5
Wonderful experience. Quick and easy order and pick up.
By cathyfrom mayberry
Easy to use.
Best store ever!! 5/5
By cookie cutter2
Belk is one of my favorite stores, I always find something that I love whether on-line or in the store. I prefer to shop in the store; however, COVID-19 has forced me to start shopping on-line, but I have the assurance in knowing that I will receive the same great services because its Belk. I can’t wait to open my new purchases, whenever I wear something new, my friends know that its Belk. At work and at home, I am known as “the Belk shopper” and I consider this a great honor. Marietta Lofton
on-line ordering 3/5
The web-site ordering is awkward. Belk is a great place to shop in-store. However, on-line shopping is not user friendly and always takes longer than any site I use. Coupons should be applied automatically and item descriptions should be displayed without a search. The format and sorting is awkward as well as the sign process to accounts.
Security flaw within app for IPhones 3/5
Since the last few updates, the Touch ID (IPhone) feature no longer works! The app loads and opens without using Touch ID as a security measure. Please work to restore this function.
Credit card 2/5
By Ideal Ivy
I am tired of having to enter my card Three digit number every time I place an order
Order problems 1/5
Not able to place order. Using both rewards mc and Belk rewards dollars and order is not going through
Trouble checking out 1/5
The app would not let me use my account to check out. I had to check out as a guest.