Best way to shop at Best Buy.
Great app problems with saved items 4/5
Love this app!! So convenient and easy to use too Only problem is with the saved items. How do I remove them from the list?
Very convenient 5/5
I enjoy the sales alerts and the ability to do do store pick up. It’s great that I can keep track of my rewards points and store methods of purchase. The location settings work like a breeze and the search filters are magnificent.
Chat and in store experience 5/5
By Rick D W
Hello, I had a chat on the app yesterday on my lunch break. The person was very helpful. I decided to visit a local store. This morning I visited the Owensboro Ky Store as soon as they opened and was approached by a very friendly associate that seemed very eager to help me. His name is Dakota. He helped me choose the perfect items for a Christmas gift, helped me apply for a Best Buy Card and also helped arrange for the installation of both items. Had I not had such great service on the app and in the store this morning I would not have made the purchase. Thank you to the person I chatted with and Thank You Dakota in the Owensboro Ky Best Buy for providing me with such outstanding customer service!!!!!
Crashes when I tap on a deal or a catalog
Good App 5/5
Rarely ever have issues with it. 10/10
Amex payment doesn’t work w safekey 1/5
American Express SafeKey doesn’t work well
On an iPhone w this app
Worst customer support 1/5
Not bad I think this will work for me
App is false bravado 1/5
By Alan Joseph
Piece of crap app doesn’t allow you to view your balances for bb credit card and when you click to manage your certificates it says can be applied at checkout but never does ask. I selected my payment method and hit Apple Pay and it never asked me to use my certificates. I hate this app. It acts like it’s user friendly to the consumer but misleads you.
Don’t buy here 1/5
I ordered a tv and they didn’t sent it me, and they don’t track your package and I need to reschedule my delivery day. Bad store to buy.
Great App! 5/5
I love this app for lists for christmas which is coming up and my birthday! What is easy about it is that you can just order online and have it picked up at the store within the day unless they do not have it in stock at your local BestBuy. It is great how you can search for anything in BestBuy, since right now I am trying to get a PC for cyber monday that is $300 off!
Easy to maneuver love how quick you can order an
Best Buy IS always the Goto 5/5
123... no comparison. Name says it all...
By Sean spelled the right way
Simple and updated
iPad app is trash 1/5
The layout and navigation of the ipad app is utter garbage.
Simple and effective system.
Worst sign-in process of all time 1/5
Hate trying to sign in to account and/or pay with Best Buy credit card. Thank goodness they take Apple Pay.
It’s very easy to mange and find what your looking for!!
Too easy, and you can have it same day! 5/5
Love AtoZ but you can buy online, save the fight AND have it today!
QR scanner is doo doo 1/5
By BDB Dragon slayer
The QR scanner only takes you to a link to download the app....THAT’S what I’m using to scan it
Best Buy App 5/5
So far is good, makes ur life easy to shop, cancel and save future items u might wanna purchase.
Waste of time !!! 1/5
By iPhone 4S.
I will never step in anymore at Reston,VA location, horrible customer service and poor management!!! Purchased online 2 Ecco dot devices and one of them came with a free tp-link smart plug. Went there and they weren’t able to give me the smart plug just because in the timeframe of 24 hours they changed the offer so I can’t have . Showed them screenshots and confirmation email but NOTHING, didn’t care at all. Obviously I canceled everything and walked out. Same was 2 months ago when I went to purchase a HP printer. Asked 4 times for assistance but had to do a 20 min research on my own...still no one showed up after calling several times and kept saying someone will come help you. Wasn’t the only one...2 other customers where in the same situation!! They just don’t give a f***k. Well this is how you start losing clients and lowering your revenue.
Online Order 5/5
Love Best Buy!
Difficult checkout 1/5
By Brenton Fields
It was very difficult to checkout using Apple Pay, it required me to add a phone number for Best Buy and half the screen was cut off. I had to make a contact on my own phone of myself so I could insert to be able to check out, then once I clicked pay it just shot me back to the search in the Best Buy app, I’m not even sure if my payment went through.
Payment never works 1/5
I’ve tried to use Apple Pay twice and it never goes through. Even trying to enter in my Apple card manually the app tells me “self service is unavailable”. Waste of time. Card used several times on amazon same day, no issue.
Good store to buy 5/5
The refund should be more fast 😑its take 15 to 20 days
George Johnson 970 Aurora Ave Boulder 1/5
By Buckhead Boy
I ordered and paid over $700 on Nov 20 and a Samsung 55 inch tv was delivered to me on Nov 22 which is faulty with a vertical line splitting picture in two. I have called and spoken to a Best Buy representative 3 times. Today my son went into the store and was told that they have never heard about this from me. In fact one of my conversations was with Gina who seemed very concerned that you had delivered a faulty Samsung 55 inch TV to me on Nov 22.
I have called 3 times this afternoon and was cut off each time. No one answered the phone.
Please respond and bring me a new TV
970 Aurora Ave
Boulder, CO 80302
Great deals 5/5
By Sajin cagin
I love Best Buy! We got great deals on our electronic accessories!
Best app ever 5/5
It’s the best app ever to shop in. There deals are incredibly good. Keep up the good work!
On-line ordering was a nightmare 1/5
What should have been an easy experience turned into a revolving loop of failed attempts to enter a shipping address over and over. Total waste of time
Apple Pay 2/5
Apple pay is no longer an option at check out which is a bummer since when I use apple pay I get more cash back with my cc. Would’ve bought over $500 in merchandise if that was working during this black Friday weekend.
Great app! 5/5
One of the best shot
Bad checkout 1/5
Couldn’t apply rewards using Apple pay
Great app 5/5
The app is great for searching and placing orders! My only issue was that it took several days to get notified that my order was ready for pickup...for an item that was available in for in store pick up.
No Search Bar on Every Page 2/5
I don’t know what UX person decided to not have a search bar available on each page. Probably the business people wanted us to suffer hitting back multiple times because some study shows it has a higher chance of making people buy products.
Guest cart and login cart issue 3/5
Your guest cart is not merging with logged in when I bought my laptop. I had to remove the item and re add after logging in to the account.
Great App!! Love me some Best Buy!!
They now offer Apple Pay but... 3/5
Best Buy now
Just simple 5/5
App crashed in searching sku
Best place to buy Best Buy 5/5
Love the store spent over $2000 this year love them and their deals and products
Not Price Matching 1/5
No Price Matching This Week They Say... Kind of a dumb thing for them to do at the holidays I say.. I am an elite member which just means I actually liked shopping at Best Buy. Kinda dumb to lose a customer at holiday time over about 20 bucks. Oh well I guess I’ll join the crowd at Amazon!!!
Good but not up to date system 3/5
It’s fairly good app. I miss not being able to zoom on product images, specially when using smartphones where the screen size is already so small.
Most importantly it seems that the system in the store is not as up to date as app. So for example, if you’ve made changes for pickup person of your product, it is reflected on the app and website but their own store system doesn’t reflect changes immediately.
It’s more of store system lag than the app itself but figured they should run in sync.
Worst Payment Service - Best Buy 1/5
Worst payment service and order management. Get some level of improvement here or shutdown the online sales please.
Fast Honest Dependable 5/5
Make your appointment
Ready in a day to 3 days
Bestbuy app 5/5
This app is very convenient and accurate
Makes purchases easy 5/5
Easy to use & allows u to make purchases quickly