Same as the customer service and delivery Bad Bad Bad Bad
Does what’s needed to be done.
Bad Best Buy 1/5
Best Buy is so bad
It is so easy to order one
Best servise 5/5
My fabority store
AR feature does not work on iPad 1/5
The touted "AR Feature" that allows you to compare the size of different TV screens in your viewing location doesn't work on the iPad. Very disappointing because the size of the iPad screen would make it much easier to get an actual feeling for what the TV screen would look like. The description for the app says it works "on this iPad", but only some of it works.
It works 5/5
It gets the job done. Even before this pandemic I do most of my shopping online through apps or websites. This app gets the job done and I’ve never had an issue with it.
Too Easy to Navigate 5/5
So far so good!
Fake sign-in with Apple support 1/5
By Mike ˊ_>ˋ
Although it “support” Sign In with Apple, after sign in, the app will block you from doing anything before you need to give whole bunch personal to Best Buy. Then, what is the point?
By Hyphy Rican$
These things are absolutely amazing! Anyone and everyone can benefit from using powerdot. I had a Total shoulder replacement and needed to get this and since I’ve been getting stronger and stronger.
Works great but on Phone... 4/5
The app is great overall and i feel comfortable using it but i use it on my phone and it will sometimes stop playing music and i would also like to to be able to report spam reviews on products.
New releases 1/5
By Golf Reward
My slow af computer has a faster time showing in stock items than this app, dissatisfied on how slow and useless this app is, don’t recommend getting this app if you expect anything out of stock to update.
Worst app doesn’t load up at times 1/5
Worst app ever would rather use the site then the app
iPhone 12 UI issue 4/5
This app needs to be updated to support “Display Zoom” on iPhone 12. On my mini, the app runs with black bars on all sides.
App Crashes 1/5
By Miles DB
Every time I try to go on it and look at something like a deal it just crashes without fail
Every time I log on to the app it doesn’t remember my log on or pw and I have to constantly reset the pw! EVERY TIME!! Why is this a constant issue! Please fix!! I’m running out of passwords!
Quality app 5/5
The Best Buy app always works. What else can you ask for.
Online Experience 5/5
Out of all the retailers that I have been trying to snap a PS5 from, BestBuy provided the most reasonable experience and I was actually able to get it.
This app is terrible. Trying to purchase an Xbox that was is in my cart and I was signed in and it made me re-enter my password and said it did not match. It made me re-set my password over and over again and by the 7th time I was done and of course the item is out of stock. It still will not me log in. Will not be purchasing anything from Best Buy I anytime soon.
Cancel my order 5 times 1/5
By 1635394 emkdbehsbf
If they can’t do it than don’t put an option to do it
By hasain baji
You guys are the best and that you guys have deals off every day
Dark mode 1/5
By P Adam
Still waiting for Best Buy to bring dark mode on apps. Too bright n too white to used at night even in low brightness.
Latest version stops iPhone audio 1/5
Rude behavior stopping my music/books/podcasts. I could go to annoying web pages for that experience.
I ordered this morning to be shipped, expecting to see it in a few days. Got it this evening!! WOW!!
Video ads 1/5
Get rid of the video ads or the app gets uninstalled, beyond aggravating when you're browsing and it stops your music from playing. I mean, taken on its own it's annoying but it's beyond abusive
Very good prices and easy to order 5/5
I love BestBuy and the way they coupled with PayPal and Amex
They have a wide range of goods from frying pans to computers to washer and dryers to Apple products. And its easy to return items as well.
Great app! 5/5
Easy to use love it!
Crashed iPad over and over 1/5
This app crashed my iPad over and over. Was able to pull it up on my phone and got it to work but deleting it on my iPad. Obviously some problem.
Apple Pay?? 2/5
Why did Apple Pay disappear after the most recent update?
Store pick up 5/5
Shout out to Mrs.Bertha and Mrs.Sherry Davis and Mrs.Rhonda! Love y’all
Horrible buggy and crashy 1/5
Constant bugs and crashes along with a horrendously assembled UI. Could be so much better
Cancelling my order?? 1/5
App keeps crashing 4/5
I usually don’t have any issue with the app but this week the app keeps crashing when I try to access my account information. I uninstalled and reinstalled the app, restarted my iPhone and the app still kept crashing. It’s starting to get annoying!
It works sometimes 3/5
There times where the app is slow when loading pages. One thing I notice is when you do a search for products the in stock toggle seem to show that everything is in stock and then You un toggle to show what is actually in stock. It’s like the toggle button is flip showing the wrong side of the stock inventory. Also when browsing for products that are available at the store and when you try to order there no longer at the store. Not sure but feel like a waste of time with in correct inventory. The your store tab should be at the top 🔝 for easier info and know how quickly to contact store or mapping it out.
Never shopping at BestBuy again 1/5
Bestbuy is in continuous decline. I bought a TV and HDMI for curbside pick up. There is no parking so I cannot go inside. I waited on hold for 45 minutes trying to talk to someone at the store who is supposed to handle curbside. I spent 45 min with the live agent chat trying to get them to help. The app is useless as my order is not coming up. The “support” people I spoke to either did not listen, just cut and pate the same answer, or were too inept to understand as they constantly suggested “going into the store’ when I said I could not leave my car and said to use the app which does not work. So sick of this like of big business not caring about customers. This is why people use Amazon since stores do not care and do not help when you need it after they take your money.
Love it 5/5
I love this app! Everything is here, right at my fingertips
Best Service Out There 5/5
It’s not about who did it first, it’s about who did it best. Best buy clearly is one of the best stores that have qualified employees that are very helpful and honest. I’ve most definitely received great and easy deals with each item I purchase. Thank you.
Samsung Tv. 5/5
By Gama juju
I LOVE Best Buy. Last night I bought a new TV on the app.
It’s just after noon and it was just delivered. The gentleman was very kind, got here quickly. I hadn’t heard of Roadie Delivery but it’s definitely wonderful.
Thank you Best Buy. Well done.
Yo dawg I heard you like progress spinners 1/5
An awful wrapper for an awful website. Best Buy leadership should be embarrassed by this.
Note that the app hijacks all best buy links so there's no escaping it. Avoid at all costs.
New app is an outrage 1/5
By even this part is insane
Don’t need a new way to buy stuff, need tech support, duh ?
I love that I can pick up within one hour. 5/5
Won’t remember zip code and incorrect inventory 2/5
I don’t give Best Buy access to my devices “Location Services”. I keep having to enter my zip code under the “Stores” section. This app is frustrating as it does not retain the last zip code entered. Please fix.
I’ve ordered multiple appliances listed as “in-stock” via the Best Buy app. Neither was actually in-stock and neither have shown up yet despite passing each delivery date at least once. App showed a wildly incorrect “delivery by” date.
WHO DO YOU THINK YOU ARE?????? 1/5
Seriously who do you think you are?? you’re an electronics company that depends on customers and now you wanna play politics and cut off anybody who doesn’t agree with YOUR communist China views I will NEVER use Best Buy again and Will encourage every single Republican On every single platform in every single group and all corners of the Internet to also do the same! Great way to alienate the majority!
Curbside Pick-up 2/5
I arrived at the store and entered my curbside pick-up spot number. The app said it was expected that someone would be out within 3 minutes. After 3 minutes, it said someone would be out soon and gave no further updates. I had to leave to go pick up my daughter, and the app did not have an option to cancel the pick up and come back later. I also tried calling the store, but they did not answer. They called back later, and I said I would come later in the week to pick it up. I later saw the order had been marked as picked up when it had not been. Please update store procedures for pick ups to not mark something as picked up if it has not been picked up. Please add an option to the app to return later for pick up if needed.
Face recognition, PLEASE 3/5
I use the Best Buy app to check my Best Buy Visa transactions. It would be so much more convenient if Face Recognition was available when checking account information through the Best Buy app because I don’t want to install the stand alone Citi Bank app.
Waiting and waiting and waiting and... 2/5
By Dr Who Loves Me, Who Loves Me Not.
This app is not very optimized. Going directly to the webpage is much better than this app. 6 sign in attempts failed after downloading for the first time due to server response. What in the world is it doing in the background? Lol. I clicked my account tab and the page showed the loading/spinning circle for more than 4 min. My network is not the issue and I am on an iPad Pro. Get this app fixed! Apps are supposed to be about convenience and speed, not 10x more time to load over a browser page. Pitiful.
Best Place 5/5