New version difficult to use and does not work 1/5
By new york city girl jd
I used to love this app and used it frequently. It was easy to use the map to find a parking garage and then reserve it. Now map function is useless. Typing an address sometimes works but frequently brings you to the wrong place. Bring back the old functionality please.
I’ve used this app to park in a couple different cities. It’s cheaper than paying on site. It really is easy to use and makes planning ahead a breeze.
Awesome app 5/5
Super easy to use app to find great deals on parking.
Horrible experience 1/5
App allowed me to book a parking lot for Sat parking and Sunday departure for a lot that is closed on Sundays!
My car was locked up and I couldn’t get it.
Update is terrible! 1/5
By Tivos Mom
I’ve used this app for four years and recommended it to many others, but now it’s almost useless to me. Most of the useful information about garages that was easy to see at a glance (rate grid, photo of entrance, capacity, hours...) now appears to be gone, as is the ability to see choices in a sortable list. So disappointed.
Fantastic app for scheduling parking 5/5
Used this to schedule & pre pay for a trip to Lincoln Road Mall in Miami where parking is notoriously expensive & always pay parking, paid $12 even though the deck said $20!!!!! Make sure you’re parking in the deck you paid for!
Monthly parking info no longer available. 1/5
Hope they bring it back. It was very useful.
New app is terrible and customer service is pathetic. 1/5
By Lens lover
If first lot is sold out and u look for another lot they automatically change the times you put in to what they first suggested which is 3 hours beginning immediately so be very careful when you book. Customer service was useless. I wouldn’t use them again.
5 Star 5/5
By Jay Petro
Simple, easy, reliable, and I saved 60%. Driving is now cheaper than the train, I will use this every time we go to NYC.
Regret upgrading 2/5
Been using previous version for past 3+ years and it was great, not a single issue. Upgraded thinking it needed updated iOS support and now it’s way less than ideal. App is several times slower, user interface is terrible (many more steps required), and often it doesn’t display the street parking info you really need. I so regret the upgrade. Will likely remove app and try something else. Sorry developer and customers, upgrade doesn’t cut it.
I m deleting the new version 1/5
The update is not working. All usefull information are now gone, like photo of the parking lot, rates, ... the new version is either not working or absolutely useless.
Where are the e-coupons?Please bring back the old version! 1/5
I don’t like reserving spaces and prefer generating coupons as you could do with the older version of the app, which I’ve used happily for years!!!! New York garages don’t always have spaces even if you prepay for them. I’ve been burnt too many times !
Not a fan of the update 2/5
Old version was better
Aternate side parking 2/5
Don’t rely on this app for ASP. They are not accurate. But the other features are pretty cool.
I loved this app, used for years. But often would find street parking. Now, anyway to cancel? No clear directions, seems you have to commit to reservation.
Great for Parking 5/5
This app has been wonderful getting the best parking around town!
Would have been 5 Stars before the update 1/5
Used to love this app and site. I park in nyc on a daily bases and really only used this app because of the fact that I had the OPTION of making a reservation which more often than not I chose to have the coupon code sent to me. There were plenty of times that I had to be flexible and change garage locations or bypass a stop for another. It was no big deal because I could just have another coupon code sent. Now, you are forced into pre-paying for a garage; which was already the case on the app but at least on the website you could still get a coupon code. I found the fact that I had to take that extra step a bit annoying but I dealt with it because it worked so well. That option has since been removed from the website now as well.
With this change, this app really is no different from any of the others out there. So I really can’t give anyone a profound reason to go with this app over any of the others. Really is a shame. This app used to stand out and is now another sheep.
I really hope they bring back some of the old features.. specifically, the coupon code option.
It used to be a lot better 2/5
By Iq Interest
You could get coupons before. Now the coupons are quite a bit worse, but even when so, you have to prepay. I'm sure they have changed the business model because advertising wasn't enough I guess, but for me as a user this is an experience far less useful. Will stop using app and look for alternative options.
Terrible. Stealing your money 1/5
With the update I now have to book a space in advance— now where doesn’t say that. So when I went to park my car for where I was suppose to pay only $17, I ended up paying $39!!! The garage just charged my card and Best Parking didn’t want to reimburse me for their f*ck up. Worthless app now-
Bring back the coupons!! 1/5
By Limi W
This is useless!! Don’t force me to make a reservation!! Bring back the coupons and the street parking info!!!!
App is now useless 1/5
Boycott this useless app.
New version is awful 1/5
New app is awful. Don’t update. No way to see rates any more. Can’t click on garage to see details. Doesn’t default to current time. Really awful and virtually unusable.
First time user, already wasted money 1/5
By Downtown tourist
Not good for a tourist like me. Found much cheaper deal thru Google. Will delete the app.
EZ payment 5/5
I have to say that using the new. Eat Peking app is pretty easy
From start to finish
I forgot I had a username already and they sent me a link
Instantly to reset password
Captain of a small world 5/5
By Dog Fight Sam
Very good app. Good support. Always fixes mistakes mine or the parking garage quickly. Like it a lot. Very useful. Good discounts. Makes the trip into NYC a lot easier. Other cities also.
Update changes business, ruins app 1/5
Best parking used to be an indispensable app, providing full transparency for parking prices in major cities. With this update, it’s just changed into an app to book parking online, similar to spot hero. Obviously the developers now want you to book parking through them and not directly with the garage, there must be more money that was. So now you’re forced to make a prepaid reservation, and have no idea about the rate if you book at the garage directly. I don’t want to make reservations, the whole point of driving into a city is to maintain flexibility. Funny, at least for now, if you use the web version you can still access the old garage into, but I assume that will be gone soon. This is an awful update to what was a unique and useful app. I hope someone else copies what best parking did so successfully in the past.
Don’t upgrade to version 7.2.4 1/5
If you have an earlier version, you won’t want to upgrade to this one.
A big step backwards, most importantly, coupon discounts don’t appear. You have to reserve a spot to see any discount now.
Previously, a truly great and useful app.
Look at the response to my earlier comments.
Two thoughts come to mind:
The person who responded does not actually read the comments they respond to.
The person who decided to remove coupons does not actually use their app. If you have ever driven in Manhattan, you know what traffic can be like and the need to be flexible where you drive and park. Nobody is going to make two or three parking reservations but previously one could easily request two or three coupons.
Bring back the old app! 1/5
I used to LOVE this app when I could get coupons. Now that I have to pay ahead (and pay huge fees for an SUV) I will be deleting it, unfortunately. There are other apps out there that are easier to use when looking for and paying for NYC parking.
Went from Best Parking App to Trash Parking App 1/5
Old app was useful, provided maps, pictures of garage but best of all the option to either reserve or purchase a parking spot.
App now is cumbersome to use especially in a hurry and to make matters worse the garages are not honoring the purchases and you have to request parking management to get involved and a lot of time is wasted.
What? I’m not making airline reservations! 1/5
The cheapest price shown for the Austin City Limits venue at 3:00 was $10 and at the “W” Hotel showed $18. At 4:30 the same spots showed $30 and $81. Gave up and went to another app that showed a ton of parking all around the venue and showed it at $10, granted you could not pre-purchase but you didn’t need to. I will be deleting this app as I found it lacking information. I am hoping they were just inaccurate and not simply trying to grossly take advantage of their subscribers.
was great now total crap 1/5
i used this app since its beginning... it WAS fantastic, good UI, easy to navigate and get the discount coupons. Now it’s the exact opposite awful UI impossible to navigate and you must sign up to their app with CC info to get the discount. if you want to find parking with BestParking use their website or Icon’s parking app. these are much better and don’t require you to give up your privacy
Once the best, now the worst! 1/5
This new version is totally useless. You should not force the user into making the reservation through the app just to be able to export the directions into google or apple maps. That is extortion and a money grab. This app is an exact copy of Parkwhiz. If I wanted that horrible user experience, I would have downloaded that app. I had been using the old BestParking app for over 4 years now in NYC and never had any problems with functionality. It’s like these developers have never even tried to use their app for its actual purpose. Listen to your users! Bring back the functions of the old app. You should be able to get directions to a garage without having make a reservation in the app. Things happen - construction, accidents, the president being in town, all these things can totally screw up your commute and prevent you from getting to the reserved garage. Reservations should be optional, not mandatory! Add direction functionality to all garages with or without making a reservation. Thank you.
Terrible experience - careful with surprise fees! 1/5
They charge a $5 processing fee and I got charged a $30 “oversized vehicle” fee that was not made readily apparent when I booked — then they refused to refund
Best app! 5/5
By mochas mom 513
This app always saves us money. We always use it as an alternative to expensive hotel parking when we travel.
Street parking, back on, yay! 3/5
Glad the street parkings back
So far, so good. 5/5
By RogerB in PA
Used app for first time yesterday, and booked parking for the full weekend on E. 46th in NYC—for $54. DAILY rate in midtown is usually $50-$80. Arriving tonight...will update this review after check-in at garage, if necessary.
By Gffjj hdmi
Update: I downloaded the app again and the free parking info is back!
The company sold it's soul to solely generating revenue. The new update only shows paid garage amounts so they can take a cut of the profit. NO MORE STREET PARKING INFO!!
Please bring back coupon code 3/5
I used to love this app. You had the choice to pre-pay for a spot, or get a coupon code. They changed it though and now you can no longer get the coupon. This makes it tricky if things change because you are locked into the spot that you’ve already paid for. You can cancel the pre-paid but only up until the start time not the time you actually park. The coupon code was ideal because you could still choose not to park in the particular garage should things change. Life happens, and it’s nice to have the option to change your mind.
Ruined the app 1/5
ParkWhiz bought off Best Parking and ruined it
It does not have the list anymore
Missing many lots
We need a new parking ASAP
Someone could make good money
Last update ruined app 1/5
Since last update, you can no longer obtain parking coupon without making a reservation and paying in advance. For me, that completely takes away functionality of the app. I was give this reason by company:
“Hi there. We’ve taken the best of coupons and reservations and combined them into a single product. Coupons will no longer be supported on the Best Parking app. However, you can now book without a $5 reservation fee.”
Nothing like fixing something that ain’t broke. I’ll be deleting app now. Oh well.
Bring back the map view 2/5
It’s easier for me to use this by scrolling through the map rather then putting in an exact address and then scrolling through the map
Gave it a second chance. 1/5
By Holdin' Fast
I have used this twice. Both times it was a waste of money. One of them made me pay the rate. Another place said that me QR Code was invalid! With something like this, if you can’t be reliable, don’t risk it.
New app is commercial and useless. (Updated) 1/5
I used this app for years. Bought and gladly paid for the premium version (which appears not to exist now). This app now only shows the big corporate garages (Icon, Edison Parkfast, etc) with massively inflated rates. It uses the same database as a few other popular parking apps. There are garages in NYC that I’ve used for years and found on the original app that no longer appear as if they never existed. Some of these garages were a flat rate of $15 to park for 12 hours, and now the only garages that show up are the big management companies that charge a minimum of $25 — most are in the $40-60 range for only 6 hours of parking. The website is still up to date!! These garages still show there, but no where in the app which is now rendered completely useless because of this “update”. Extremely disappointing.
Update 6/10/18 after developer response:
Unfortunately, the “new and improved” updated version of this app does not include the same features as the former paid version. They’ve taken my money and run, quite simply.
I’ve had dozens of friends indicate to me the exact same frustrations that I’ve expressed previously — mainly that everything has increased in price significantly (by 50-150% in many cases) and that all garages aren’t showing up. For example, do a search around the Upper West Side in Manhattan or Midtown in both the app and the website and you’ll find drastically different and BETTER prices without the commitment of having to reserve in advance. Part of the original paid app showed me a garage’s normal rates in a chart — now that feature is removed. One used to be able to sort all garages by price — again, feature removed. But still, the largest offense is that BestParking does not list the same rates on the website and is no longer providing the “best parking” options for New York City — only mainly those that require reservations for 10-45 more dollars than what it used to cost. I hope BestParking takes a serious look at how they’re running their business. I would happy to return and use their service, but until then, I’ll be looking elsewhere.
street parking is back! 5/5
street parking map is again available in latest app.
By Some Guy from space
I love this app.
New version does not work 1/5
Simply not working. Deals do show map... does not take addresses. Really bad.
Used to love this app 1/5
Hate the new version. Instead of a coupon that you could or not use in case your plans change, now you have to pay in advance. No thanks!
Service I awful!! 1/5
By I hate morons
All of a sudden, this app changed ownership. I just paid what I normally would have for parking without using the app, no longer discounted and you must pre-pay, no more coupons. Customer service stinks, stay away from park whiz!!
Stress Reliever and Money Saver 5/5
I LOVE using your app as it saves $ and takes the stress out of finding parking when I book in advance. These days, it’s an increasingly rare case of tech making life simpler, not more complex.