Time to get in 1/5
I could not park my car because I was not warned that there is time restrictions to arrive at the parking lot
Don’t park in NYC without it! 5/5
I’ve been using this app for a few years now and it has saved me quite a bit of $$$. Also, the incremental usability improvements have not gone unnoticed The most memorable experience is the time I forgot that I had pre-paid for parking, so I mistakenly paid TWICE. A quick call to customer service and I was refunded the full amount I paid at the garage(sent a picture of my receipt). No fuss, no hassle and a great customer experience.
One of the few apps I use regularly enough to give a strong recommendation.
I enjoy this App but would love it if it showed when Coupons were available
Walking Distance Bogus 1/5
Looked for garages near hotel in Baltimore. Distance from garage to hotel was < 1 minute. EVERY garage, regardless of how many blocks.
Best app 5/5
This is the best!
Parking instructions can be wrong sometimes
Saves time and money, and well-designed 5/5
Not only has this app saved me a lot of money and time, it’s a logically-designed app. Everywhere I look for something the answer is right where you’d expect it. “Where does it say... oh, right there.” “How do I... oh. Here’s the button.””Where should I... oh, I see.”
Wasted my time 1/5
Tried it out 10 days ago. Merely wasted my time. Entered all the requested information, including credit card. Kept getting error message--not logged in. Have since written a couple of times to their help desk. Keep getting the same automatic "so sorry" response, but no explanation.
Great app 5/5
This is a valuable, user friendly app. Thanks!
Prepayment option is a joke 1/5
I prepaid for parking, arrived at the garage entrance according to the directions, and the garage was gated, with no attendant. I could not find any mechanism to scan my pass. The parking instructions in the app indicated ‘guaranteed to be unobstructed’.
In retrospect, why would anyone ever prepay for parking, when the garage may be gated, or there may be no space available upon arrival?? The moment of time that prepayment might save is not worth the risk of discovering that one cannot redeem the pass they purchased.
Can you add a price filter? And also weekly pass? Or monthly pass? 4/5
It will be better to have a price filter.
Can you add a price filter? And also weekly pass? Or monthly pass?
Really a save 5/5
By Isaac Aaron
Great to know what to expect and app works great too
Updates took away best feature 2/5
The street parking options were great once upon a time. Now it’s gone and useless for looking up regulations on NYC streets. Bring it back
Currently the street parking filter isn’t working 3/5
The reason why this app is most helpful is the street parking info, and lately that option isn’t working. I appreciate the coupons but be sure to confirm the rates at the garage because they aren’t always up to date.
Fix the street parking info and I will definitely resume using this
Recent update breaking features 1/5
I use this app for parking in NYC on a daily basis and the most recent updates have broken my most used features. Choosing “street parking” used to show colors of where it is safe to park within the allotted timeframe you submit. Now after submitting a timeframe and choosing street parking, NOTHING happens. Please fix.
Prebook w/Tax Free Commuter Card 5/5
I often visit my Boston downtown office and I love the fact that I get the best rates and can pay it with tax free money.
Went from great to crap 2/5
Used to be a great app, not only found good rates but showed useful details (rate table, number of parking spots). Street parking details was a super useful feature. Now all that is gone, the map and current location does not auto update while driving, and the UI makes reading the map difficult. After several years using it his app, it’s time to let this one go.
App needs update 1/5
Street parking map doesnt work for NYC
Once was a great app is now terrible 1/5
This app used to save me hundreds of dollars a month when it simply was a grid of different pricing in your area of interest. Now it practically forces you to pay up front to get a discounted parking rate and half the time the lots won’t honor the voucher or the lot is full and you have to fight to get a refund. NYC lots are shady enough and this app just adds to it.
Well done 👍🏼
So easy to use. Parking booked and paid for in minutes!
App will not open on iPhone running iOS 10.3.3.
Essential App 5/5
By Ricky Kronberg
If there’s a more useful app out there I haven’t seen it. Perfect UI, incredible value. It’s a must-have for anyone who drives in NYC.
Surprise surcharges 1/5
Will not use this app again! Beware when prepaying in the app if your car is large, even if it’s not in the NYC standard list of oversize vehicles. We drive an older Odyssey, which is just under the height limit for regular size, and if you park a minivan in NYC you know that not all garages will charge the oversized fee for it. We prepaid because the garage page in the app did not charge the oversize fee, like some other garages do, and the posted list at the garage did not include the Odyssey. When we returned, we got hit with the $15 upcharge! BestParking refused to even try to get us a refund, first by misreading the oversized regs, and then saying it’s within the discretion of the garage attendant! Why prepay in the app when no one is going to stand behind the original posted price?
Can’t sign in 1/5
I have an account but for some reason I was logged out when the app updated. I click forgot password. Sends me an email to update by clicking button. But there is no button to click on. I’ve tried this several times.
Fabulous! Don’t go to NYC without it! 5/5
I totally rely upon the BestParking app when I go to New York City. It never fails to help me find on street parking areas garage parking if I’m staying overnight. The interfaces very friendly. Just love how it shows which streets are available for parking so you don’t have to try and read those crazy, confusing street signs in Manhattan as you’re driving around. I’ve recommended it to so many friends.
worked great in Chicago! 5/5
got parking for $17 by the Willis tower instead of $60+ they charge if just drove up! 5 stars from me
Disappointed long time user 3/5
I LOVED the OLD version of this app - it provided detailed info about every garage: number of spaces, hours, detailed rates for every day of the week, not just the time period being searched. This saved me time as well as money, which is important to my free lance work in NYC.
Unfortunately they changed the app. Boo!!! The little bubbles showing prices are too small, contrast between grey background and white text is very hard to read. Of course, they want you to book through them so they can make money. I can still find better priced garages, but I’m really missing having the detailed info about each garage. It makes it harder to make the best choice. There are even some garages I still use which are no longer listed on Best Parking.
Out of business garage 1/5
By Dbdkxn genkxhebxjmd
The garage I booked and prepaied was NOT THERE. It was OUT OF BUSINESS.
I have contacted best parking app help three times for a refund, still no answer!!!
I always didn’t like the prepay system, bestparking people better have to check if the garage even exists because it’s NOT!!
One star is not even worth it!
Emily is the best 5/5
By Lou B 21
She has helped me twice with great professionalism
Cheers to Emily Chet!!!
A MUST in NYC! 5/5
NYC is notorious for a lack of parking. This app helps you get the best deals possible. I don’t usually write reviews but honestly I’m so satisfied with the app that I wanted to give back in a way.
Please bring back the rate tables 1/5
The old BestParking interface was awesome. You could see not only the parking rates for your desired hours but also daily and monthly rates as well as early bird specials. That information has been lost in the UI reshuffle, which makes BestParking pretty useless now. Please bring back the rate tables!
Great App 5/5
No spot despite prepay 2/5
Nice app user interface and features but I was made to wait 5 to 10 minutes at 1500 Locust Phila. while staff turned away others only to find my prepaid spot was filled too.
Why prepay only to have to scramble for alternate parking at the last minute and arrange a refund ? Deleted app. Don’t trust the service, wouldn’t use it again.
Stay away (one star is too many) 1/5
I’ve used this app twice now and both times I was screwed. The first time the parking lot gate was closed so I couldn’t get in, short of illegally parking on the street and walking inside. This past weekend, I made my reservation which I pre-paid. When I went to check out the lot insisted I pay in cash, thus saving $5. Now I can’t get the money I pre-paid back... never again!!!
Best parking app by far 5/5
I always find the cheapest parking lots in SF through this app. What a lifesaver!
Garbage...still not fixed MONTHS later 1/5
The developer told me months ago they would fix the garbage map API they are using and still nothing. Nice job.
I book a reservation at a parking lot. The lot was full. Nevertheless, best parking refused to give a refund. Make a reservation at your peril.
Solid app but focus too much on prepay 4/5
By Mr. West Coast
I love this app I’ve been using it since day one. When they used to pay users to take photos of and report garage pricing issues.
The app is simple to use, the prepay feature is nice but I’m finding more and more the garages with non prepay options pricing to be off.
Used to be good 1/5
Why does the app no longer allow us to see available street parking? It cant even find the address im putting in, what do you think itll do for my parking. Complete joke of an app now
Go back to coupons 2/5
The update looks aesthetically pleasing and somewhat simpler. the map looks more accurate, however, I really do NOT like the pre pay and reserve option. I rather go back to the emailing the coupon and paying upon arrival. I wish I did not update the app and still had the old one for that reason
No Space...AGAIN 1/5
Last night was my second time using the app that resulted in me frantically having to find other parking availabilities in NYC. When I got to the garage listed on the pass I pre-purchased for 5 hours of parking, I was told the app does not keep track of parking that is available and there was no space for me. I then emailed the help center listed on the company website about this issue, and instead of truly being apologetic I was asked if I knew if I was at the right address? As if I don’t know how to read signs and that me showing up at the wrong address was the issue. There was no responsibility taken and I’m still waiting for my refund. Worst experiences in NYC with this app. DO NOT USE IN NYC. App is not accurate.
Amazing App!!! 5/5
By Djakamon Topsi
Fan “Freaking” Tastic App!! Easy to use straight to the point. I almost never leave reviews on anything but this app deserves high acclamation! Highly recommend this App! 🙌🏾🙌🏾🙌🏾🙌🏾
I liked the old system better 3/5
I liked the old system better
Seriously disappointed in their customer service. Used this app for several years mostly for New York City. Generally they have been good with refunds when my plans have changed. However I recently had to change plans in Boston on what was an higher parking rate than usual. I went through the motions of canceling in the allotted window. Apparently the cancellation did not go through, and now they will not make good on the refund even though it’s clear that the pass wasn’t used. I tried to explain especially that I’m traveling and plans change quickly. No response. So now we all have to deal with a dispute through Amex, and the loss of a customer (me) who probably would’ve spent much more over the next few months than the 53.00 they are stubbornly not willing to refund. I will be deleting their app and opting to use a competitor for future parking needs.
User Beware 1/5
I downloaded this app while visiting DC about a month ago. Figured it would help me find nearby overnight parking since it seemed like all the street parking near where I was staying had a 2 hour limit. With the help of this app we found a parking lot nearby that cost $30(I’d figured it would be at the very least $20 for overnight parking in a big city so $30 seemed understandable). We paid it and dropped off our car. In the morning when we go to pick up our car, the lot has signs all over saying that the parking rate is $10 daily. At the time that we’d dropped off the car it was fairly late in the evening and most of these extra signs had been locked up in the little office and nobody was working there that time of night. So when we’re there in the daytime to pick up the car we asked the attendant about the price difference and he says he doesn’t know why this app is charging so much more. Literally triple what the lot is charging. I emailed customer service and was told that it’s only $10 certain hours. I responded saying that there’s absolutely no hours listed on the signs in the lot and sent pictures. The customer service representative tells me that she’s messaged the company that runs the lot about their misleading signs. Um.....no. The signs aren’t misleading. You’re just stealing people’s money and blaming it on the parking lot. The attendant at the lot told me it’s always $10 a day and they actually work there.
They killed the best parking app 1/5
Used for years but now in an effort to monetize the app they’ve ruined its usefulness. No longer shows all garages and forces you to book thru them. Horrible.
Love this app 5/5
This app works great. It’s nice to reserve a spot in advance then just pull in & show your reservation. Convenient & time saving.
I want to choice to use coupon and pay on site 3/5