Purchased the spot, however, the parking lot was full. Person who worked there didn’t care about I booked the spot or not.
Booked other spot from the app and contacted the customer service to ask refund what I couldn’t used, but keep replying the email with weird questions. Still pending the refund.
By Some Guy from space
I love this app.
Disappointed in updates 1/5
When I first downloaded and began using this app I could click on a parking lot/garage and get details-hours they’re open/close, address, clearance height, rate, contact info, who owns it, how many spaces, and much more.
NOW it just gives shows photo, Rate and address. Searching by time doesn’t work as I know at least 2 garages near work are open when the app says they’re closed cause you can access them after hours. As it is now I’ll have to drive from garage to garage to find out IF my car fits, IF they’re really open that early, and IF they have room!!!!
Poor design on the part of the app designer. Sad. I used to recommend this. I won’t be any longer. I’m beyond angry.
With this app you’ll be deceived and pay more to park 1/5
I generally in the past have used this app to find a parking garage in various cities while traveling. Until recently I never reserved and paid for a garage through the app. I had a business trip in NYC for 3 days so I decided to park near the venue and prepay, The app quoted me $79 for an 8 hour day or $71 for 24hrs, so of course I kept the car in the garage the full 3 days to save some money. My total was billed at $213
However when I went to pick up my car, the cashier took my parking ticket and rang me up at $168. While my scanned parking pass showed I prepaid, I also was able to learn I overpaid by $45. Not cool and won’t be using this app again
Canceled reservation 1/5
This was a good app....no longer. I setup a 'reservation' via this app. The lot turned me away because they were full. I called Best Parking tech support- the tech referred me to another lot that was also full. She directed me to a 3rd lot but would not honor the price that I paid for the 1st lot. This app cannot show the user which lots are full. If you need to make a reservation, you need to call the lot - don't use this app.
Missed a meeting because of this app.
By Beter Barker
I loved the old Best Parking. I don’t love the new Best Parking. I don’t know how to work it. It asks for an address, but what address are you supposed to enter? It should accept addresses that are NEAR your destination. I don’t know the address of every parking facility are use and I don’t like arranging for a parking space once I am in the neighborhood of the parking lot. I also hate paying in advance. In summary, I detest the new Best Parking.
Best parking app! 5/5
Super simple to use. Great customer service if you ever run into any issues.
Lots not available! 1/5
Twice I reserved parking in advance, in San Francisco, and both times the lots were not available. The first time the attendant told me my payment via this app was not valid and wanted me to pay again. The second time there was no one at the lot, just a machine to pay double the amount I paid to reserve the spot. I got a refund the first time, I’m requesting another refund for today. I’ve learned my lesson now! I won’t be using this app again!
DO NOT USE! Cancelled at last minute!!! 1/5
Do not use this parking app!! I made a reservation the day before I needed a parking spot in Charlotte North Carolina and receive the confirmation and parking pass on my phone. Five hours before I was supposed to be able to park in a particular lot, I received an email and message saying that my parking was canceled because they couldn’t accommodate me. This also happened to two other people who purchased spots. I called to complain and they hung up on me! How do you take someone’s money and give them a confirmation 24 hours ahead of time only to cancel five hours before?!?!?! 😡😡
Great to find discounted parking 5/5
By A mom that loves her kid
I love to pre-purchase parking at a discounted rate! It’s great to put in an address where I will be and see the prices pop up. I often choose the cheapest one nearby - even if that means I walk a few more blocks. It’s a GREAT APP. I recommend it often.
Where did the street parking options go? 1/5
Oh come ON - where did the street parking maps go?
Great app, one suggestion 4/5
I LOVE this app! I’m not from NY but temporarily here for a few months. This app saves us a ton every time we go into the city! The only complaint I have is that they don’t show reviews on the app, at least not that I can find. What you have to do is go to their website to get reviews and while the app is seamless, the website it not! It is slow and clunky. That is the only reason I have it 4 stars, otherwise great app!
User Beware 1/5
I paid $17 in advance for parking in sfo. When I got to the garage they refused to take the BestParking voucher. I shrugged my shoulders and went to lunch. When I returned and paid a second time, it was only $12.49.
But here’s the kicker. I wrote to BestParking two days later and asked for a refund. They asked me to send my receipt or the bank charge. I sent the latter back that day because I couldn’t find my receipt.
Today I get another email asking for the receipt. It’s now 4 days later and I have still paid more than double for parking.
Here’s the thing folks: if your app blows the task then issue a quick refund. Don’t hassle the customer, or we will delete your app and go elsewhere.
And don’t overcharge. It’s really skeevy.
There is no dispute over the fact that they refused the voucher.
Time is up for you to refund me.
I will dispute the charge through my credit card.
Waste of time 1/5
By Kimo VG
It used to give more info before merging w/ Park Whiz. Also used to have many more filters than it does now. This used to be my first stop before leaving the house, now I’m taking it off my phone! Waste of time!
Used to work 1/5
By Mighty Power
This used to be one of my favorite apps. Ever since they changed the application and upgraded it doesn’t work as well, every time I park on the street because it tells me I can I get a ticket. Parking rates around the area are way too high so when you go to the application of the parking lot they actually have coupons and it’s much cheaper that way, you used to this application and would tell you there were coupon available and get savings but now because the seam to be marking up parking spaces and make the difference they don’t show any discounts or coupons
Great app and customer service 5/5
I like to plan ahead and know I have a guaranteed parking space for a discounted rate when parking in NYC. Pre-paid parking has worked every time. When I emailed about a problem parking at a location where a road closure prevented access, I got a personalized response within hours and a full refund.
Easy to use 5/5
Great app. Love saving $ with it. Should show car height allowed maximum for those with large SUV’s.
Love this App! 5/5
This App is so convenient and is saving me a lot of money when it comes to parking. I love the fact that I can view parking prices and reserve parking spots wherever I am.
Tried to charge us for an SUV when it was not 1/5
We had a car registered as a car and they tried to charge us for an SUV. They would not give our car back until we paid extra. Horrible service.? I will never park here again!!!
Time to get in 1/5
I could not park my car because I was not warned that there is time restrictions to arrive at the parking lot
Don’t park in NYC without it! 5/5
I’ve been using this app for a few years now and it has saved me quite a bit of $$$. Also, the incremental usability improvements have not gone unnoticed The most memorable experience is the time I forgot that I had pre-paid for parking, so I mistakenly paid TWICE. A quick call to customer service and I was refunded the full amount I paid at the garage(sent a picture of my receipt). No fuss, no hassle and a great customer experience.
One of the few apps I use regularly enough to give a strong recommendation.
I enjoy this App but would love it if it showed when Coupons were available
Walking Distance Bogus 1/5
Looked for garages near hotel in Baltimore. Distance from garage to hotel was < 1 minute. EVERY garage, regardless of how many blocks.
Best app 5/5
This is the best!
Parking instructions can be wrong sometimes
Saves time and money, and well-designed 5/5
Not only has this app saved me a lot of money and time, it’s a logically-designed app. Everywhere I look for something the answer is right where you’d expect it. “Where does it say... oh, right there.” “How do I... oh. Here’s the button.””Where should I... oh, I see.”
Wasted my time 1/5
Tried it out 10 days ago. Merely wasted my time. Entered all the requested information, including credit card. Kept getting error message--not logged in. Have since written a couple of times to their help desk. Keep getting the same automatic "so sorry" response, but no explanation.
Great app 5/5
This is a valuable, user friendly app. Thanks!
Prepayment option is a joke 1/5
I prepaid for parking, arrived at the garage entrance according to the directions, and the garage was gated, with no attendant. I could not find any mechanism to scan my pass. The parking instructions in the app indicated ‘guaranteed to be unobstructed’.
In retrospect, why would anyone ever prepay for parking, when the garage may be gated, or there may be no space available upon arrival?? The moment of time that prepayment might save is not worth the risk of discovering that one cannot redeem the pass they purchased.
Can you add a price filter? And also weekly pass? Or monthly pass? 4/5
It will be better to have a price filter.
Can you add a price filter? And also weekly pass? Or monthly pass?
Really a save 5/5
By Isaac Aaron
Great to know what to expect and app works great too
Updates took away best feature 2/5
The street parking options were great once upon a time. Now it’s gone and useless for looking up regulations on NYC streets. Bring it back
Currently the street parking filter isn’t working 3/5
The reason why this app is most helpful is the street parking info, and lately that option isn’t working. I appreciate the coupons but be sure to confirm the rates at the garage because they aren’t always up to date.
Fix the street parking info and I will definitely resume using this
Recent update breaking features 1/5
I use this app for parking in NYC on a daily basis and the most recent updates have broken my most used features. Choosing “street parking” used to show colors of where it is safe to park within the allotted timeframe you submit. Now after submitting a timeframe and choosing street parking, NOTHING happens. Please fix.
Prebook w/Tax Free Commuter Card 5/5
I often visit my Boston downtown office and I love the fact that I get the best rates and can pay it with tax free money.
Went from great to crap 2/5
Used to be a great app, not only found good rates but showed useful details (rate table, number of parking spots). Street parking details was a super useful feature. Now all that is gone, the map and current location does not auto update while driving, and the UI makes reading the map difficult. After several years using it his app, it’s time to let this one go.
App needs update 1/5
Street parking map doesnt work for NYC
Once was a great app is now terrible 1/5
This app used to save me hundreds of dollars a month when it simply was a grid of different pricing in your area of interest. Now it practically forces you to pay up front to get a discounted parking rate and half the time the lots won’t honor the voucher or the lot is full and you have to fight to get a refund. NYC lots are shady enough and this app just adds to it.
Well done 👍🏼
So easy to use. Parking booked and paid for in minutes!
App will not open on iPhone running iOS 10.3.3.
Essential App 5/5
By Ricky Kronberg
If there’s a more useful app out there I haven’t seen it. Perfect UI, incredible value. It’s a must-have for anyone who drives in NYC.
Surprise surcharges 1/5
Will not use this app again! Beware when prepaying in the app if your car is large, even if it’s not in the NYC standard list of oversize vehicles. We drive an older Odyssey, which is just under the height limit for regular size, and if you park a minivan in NYC you know that not all garages will charge the oversized fee for it. We prepaid because the garage page in the app did not charge the oversize fee, like some other garages do, and the posted list at the garage did not include the Odyssey. When we returned, we got hit with the $15 upcharge! BestParking refused to even try to get us a refund, first by misreading the oversized regs, and then saying it’s within the discretion of the garage attendant! Why prepay in the app when no one is going to stand behind the original posted price?
Can’t sign in 1/5
I have an account but for some reason I was logged out when the app updated. I click forgot password. Sends me an email to update by clicking button. But there is no button to click on. I’ve tried this several times.
Fabulous! Don’t go to NYC without it! 5/5
I totally rely upon the BestParking app when I go to New York City. It never fails to help me find on street parking areas garage parking if I’m staying overnight. The interfaces very friendly. Just love how it shows which streets are available for parking so you don’t have to try and read those crazy, confusing street signs in Manhattan as you’re driving around. I’ve recommended it to so many friends.
worked great in Chicago! 5/5
got parking for $17 by the Willis tower instead of $60+ they charge if just drove up! 5 stars from me
Disappointed long time user 3/5
I LOVED the OLD version of this app - it provided detailed info about every garage: number of spaces, hours, detailed rates for every day of the week, not just the time period being searched. This saved me time as well as money, which is important to my free lance work in NYC.
Unfortunately they changed the app. Boo!!! The little bubbles showing prices are too small, contrast between grey background and white text is very hard to read. Of course, they want you to book through them so they can make money. I can still find better priced garages, but I’m really missing having the detailed info about each garage. It makes it harder to make the best choice. There are even some garages I still use which are no longer listed on Best Parking.
Out of business garage 1/5
By Dbdkxn genkxhebxjmd
The garage I booked and prepaied was NOT THERE. It was OUT OF BUSINESS.
I have contacted best parking app help three times for a refund, still no answer!!!
I always didn’t like the prepay system, bestparking people better have to check if the garage even exists because it’s NOT!!
One star is not even worth it!
Emily is the best 5/5
By Lou B 21
She has helped me twice with great professionalism
Cheers to Emily Chet!!!