It's ok 3/5
The new app looks great. Only think that is still not working is the Automated AC schedule set up. It doesn't lower or raises the AC at the times i tell it to lower or raise. I've disable it because it doesn't work. Manually it does work great. needs more work.
Does not work. 1/5
Update fails completely on iPhone. Cannot log in. Goes blank when you try to open it. Not good.
upgrade doesn't work 1/5
My app yields a blank white screen now, completely unusable, security support team unable to offer a solution. I now have no app functionality.
My BHN App does NOT work 1/5
BHN App like the rest of Brighthouse it doesn't work!
We have an outage and the app is suppose to report this condition, and guess what it doesn't, and when reported, their response "sorry about that", this like the rest of brighthouse sub par, and if you are like me, they have a monopoly, in my area their it :(
User Friendly - works great 4/5
Once in a blue moon this app doesn't work properly. For the most part, it works great. Being able to arm remotely is a nice feature.
Needs a lot. 1/5
This app sporadic all works. It'd hit n miss. You always gotta go back and make sure it armed. Or even worse, it won't disarm and alarm goes off.
Very useful and efficient! 5/5
This app is easy to use and a great way to set the alarm while on the go. If you forget to set the alarm and are out when you remember, it's easy to start it wherever you're at and be worry free.
Can't login 1/5
Login only works on browser. Not on app. Useless to pay bill and monitor account.
Very poor 1/5
This app is so bad I'm thinking of getting Dish. That's bad.
Brighthouse is back in the game! 4/5
Thank you for fixing the app! It is finally corrected and logs in much faster. Great app again!! Well done!!
App not working? 1/5
Why can't an important app like security be down so long? I am very disappointed in Bright House. Such a large company should have this fixed within 24 hours not 24 days or more!!!!!!!
Just doesn't work 1/5
App doesn't work since last update. Brighthouse blames on apple and says they can't do anything about it. I wish I could change my entire service right now. Ridiculous!!!
Brighthouse security 1/5
No matter how many times I install, and then ultimately uninstall, this app is stuck. Bright white screen telling me I can not log in. Completely unhappy with this completely useless app. PLEASE FIX IT!!!!
Problems with app 1/5
Once I changed my bright house password I can't get back into the app because it won't let me login with my new password.. Bright house said apple has known about this problem for awhile and still nothing is fixed. Wish I could use a different company right about now.
Really Bright House 1/5
I called about the username/password problem WEEKS ago. This apparently is not a priority for Bright House to satisfy their loyal customers who chose them over other alarm companies. I know a 15 year-old kid who can fix this for you, Bright House, if your tech people are that incompetent. App is useless; unless of course you want an app that does nothing but show a white screen that says "invalid username and password." Disappointing and amateur stuff.
Love the app. Love the cameras has come in handy. Love the system and the rules section. Keep up the good work.
Trouble with trouble codes 4/5
I love the app, no issues other than one I can think of... Trouble codes, I've had a thermostat battery low on my app forever now and I just want to be able to turn it off or acknowledge it from my phone as I can from the touchscreen so it's not there when I look at it. Please make it happen
Not working with iPhone for the past week. 1/5
After updating passcode the iPhone and iPad do not work. Called and they said it will be fixed in the next update, however, they don't know when it will be released.
The app is awesome but there is one thing that needs work with the camera can you guys or gals make the speed to normal speed guys it goes slow
Update doesn't work 1/5
Before I updated the app, it worked great. Now the updated app will not allow me to log in. It states the login information is incorrect but won't allow me to input anything. Instead, it gives me a blank, white screen. I've tried to receive support from Brighthouse but with no luck.
Problems after upgrade 1/5
By Sister Tai
The app was working fine until the upgrade. Now there is only a prompt for "invalid username or password" then a blank white screen. I have deleted and reinstalled the app with the same result. What happened???
Works great,please make app for apple watch 5/5
App works great. I would love to see an option to allow Touch ID to log you in the app. Also make an app for the Apple watch,easily arm and disarm and view status of alarm system right from your wrist.
Fantastic upgrade! 5/5
BHN continues to provide a great app for such a cool product. I love pinch to zoom is back!!
Works, but it's slow 2/5
By Spider-Man 76
Camera response and general connection has a much bigger delay now.
Decent ui,but the lag is just annoying.
Need more work 2/5
Need better UI and link with the HomeKit, need additinal created edit or delete rule and warning, need a/c need 7day and hours setting and locked panel control no be modified manually. Oh! All you security home device is really expensive.
Not working 1/5
Currently not working. App won't login ... Just getting that dreaded spinning circle. Usually 5 stars, but not until it's fixed.
Not a Good Update 1/5
This update makes several pages hard to see. The main page is hard so see and navigate. The thermostat page was easy to see and change temperatures, even on multiple devices. Now it's hard to see and adjust.
In this case change is not better!!
Does the job 3/5
Very straight forward controls. I'm excited to see what's next. Looking forward to controlling light switches and having more apps on the touch screen. Please bring back the photo frame. I would rate higher if you fix the app covering the iPad menus bar. They overlap
New update gives false data 1/5
The new update will state that the system isn't armed , even after I've armed it. The history even shows that it armed. This is causing issues with being able to arm/disarm via the app.
Terrible update !!
Ridiculous that this app still has that ios 6 look. It has not been updated in ages. Thermostat is super slow to read.
Won't let me log in 1/5
Doesn't get a good rating until it's fixed
Quicker camera 5/5
Camera switching and buffering seems much quicker.
Anticipating no issues with the iOS7 launch.
Would be great if it ever worked. It never works away from home and only works 50% of the time when I'm trying to use it at home. Connection and network issues are endless.
Works great but... 4/5
App is wonderful and convenient but since the update I can no longer see the pictures taken. Please fix. All I see is a black screen but online it's perfectly fine.
TRIED AND TRUE 5/5
I have been using this app for quite a while and it is fantastic. Always able to take command of my homes security system and check in to see what activity there is at home. From watching the pet to letting the Bug Man in to spray, supervising him as he works, then rearming the system when he leaves. I am notified of any condition change instantly by IM. The apps are always kept up to date by the best in class Bright House Networks Home Security.
When It works... 2/5
Great app...when it works. I get it to work maybe 50% of the time. Rest of the time I have to try over and over again. Hope BH gets off there butts and posts an update soon!!
Great when it works 2/5
Unfortunately this app is very "temperamental". Sometimes it works great, and then lots of times I get "command errors" and I am unable to arm/disarm via app. Very frustrating. I hope it gets fixed soon.
Doesn't work 1/5
Cannot get the app to load get's stuck on the logo screen. Either fix it or delete it.....bad press for Bright House
App for iPhone 5 1/5
By Brian hJ
App has not worked properly since upgrading to the iPhone 5, not happy about this.
Minor issue 4/5
Unable to arm night mode via app.
other then that, works as advertised.
Great app for a great product 5/5
If I forget to set the alarm, this app lets me do it from anywhere. And the live video feed lets me keep tabs on my aging schnauzer. I can even set my thermostat and turn my lights on and off remotely. This is the most useful app I have!
Work great! 5/5
Perfect app excellent product GO BHN😃!!!
Awesome service 5/5
Works well. Have some troubles with it taking a long time to login. Also when you arm or disarm it will do it but the app locks and says connection problem.
Indy Evi 1/5
Not user friendly. Also have trouble with Itunes on the music side.
Brighthouse App 5/5
By Justin Nicolai
Brighthouse hasn't released information on the new security & home automation services yet. This app will work in the future
Could not get it to work