The website is bad, the app is even worse 1/5
I thought BioLife’s website was bad so I tried the app and it’s not even worth trying. Don’t waste your time, seriously. At this point, I just call my center and make appointments.
This app always has issues 2/5
This app is great when it works... which it rarely works! Extremely frustrating when trying to cancel or schedule appointments.
Not very user friendly 2/5
It was difficult to get this to work on my phone and it seems to have SOME problem every time I log in. There is no way to remove a promotion once you’ve added a code, so make sure you find the best one before typing it in, this made me really mad! I’d like to ask the developer or someone to give us the option or a button somewhere to be able to remove the code from the account!
Login Page Not Working 1/5
By Loving life rhs15
I tried accessing my account by logging in. The first time it worked. Two days later now I’m trying to login and I’ve had to recreate my password TWO times and it’s STILL NOT pulling up with the app.
Works fine through the website, but the app login page needs to be updated ASAP for a much more positive experience.
Worst App In the Store 1/5
My dad and I are avid donators but this app makes it insanely hard. It’s single handedly the worst app I’ve ever seen. I would give it 0 stars if i could. i can never log in, reschedule appointments, or check my debit card balance. nothing ever loads or logs in correctly. this app SERIOUSLY needs to be reprogrammed or rewritten.
Super bad quality 1/5
I’ve always enjoyed donating at bio life but this app has just so many issues. The connection is awful, sometimes won’t even log you in, loses your appointments, doesn’t load up account balances, etc. Today I tried to go in to schedule an appointment and it logged me out, so I was back at the login screen that has two buttons as “current donor” and “new donor” tried tapping current donor MULTIPLE times and nothing happened. Exited out of the app and cleared my history, same thing. I even turned off and restarted my phone and tried again and it would let me in. I had to delete and re-download the app and IT STILL WONT WORK. This app needs major updates. Such an important cause should have reliable technology and software behind it. And this app is basically garbage.
Fix this, Actually, Not just for a day. 1/5
Been using this since it started. Use some of the money you make off plasma to fix the website and app permanently. The normal “fixes” seem to last a few days and same thing. Been happening for years now. Wish I could do 0 stars.
App is a mess 1/5
Please update your app! It is a mess. Should be a simple fix.
Garbage app 1/5
By Bobo shadaway
You’d think with the millions Biolife profits from our plasma they could at least invest in developing an app that works more than 10% of the time. Constant crashes, bugs, and issues. Can’t believe how terribly unreliable it is. I can’t believe their not embarrassed to call this their app.
Don’t trust the app call the center ahead of time. The apps scheduled an apt I go to center to be denied doe to donation too soon as well as app not working most of the time.
Please Fix 1/5
Can y’all please get the login issue fixed. Half the time it logs in automatically when I launch the app. The other half it asks for my password but says it’s invalid. I go to try and reset and it says my User ID is invalid. Close the app and open it back up to have it log me in automatically once again with my same User ID and pw I tried to reset lol! This has to be easier!
Getting worse every week 1/5
I really hope a new update is coming out soon. It took me 30 minutes to make an appointment the past several times I’ve had to make one. Super annoying! Also the app crashes right after you make an appointment and will not add it to your calendar. I’ve used the app for over a year and it is getting harder and harder to use. I’m going to have to start calling in to make an appointment before to long. It shouldn’t be that hard to fix and the developers clearly don’t care because people have been complaining about the same problems for over 2 years now.
Crashes nearly every time I use it... 1/5
As a parent of two toddlers and a teacher for nearly a decade and a half, I pride myself in having a lot of patience.
This app tests that patience more than any other app on my phone.
Without exception, this app crashes every single time I use it. At best, it allows me to schedule an appointment before it immediately crashes, but lately, it times out or has some other error before I can even progress past the main landing page.
Equally frustrating is that the website for the company is even worse, and is also constantly crashing or failing to load appointments times.
I can only assume that whomever BioLife hired to code this app did the absolutely bare minimum and then walked away from the project without ever providing bug fixes because these problems have been constant and persistent for more than a year now that I’ve used it.
My wife also has the app on her phone and has the exact same issues, so I am certain the problem is with the code and not hardware-dependent.
Please, BioLife, fix this app. I don’t even need a beautiful design. I just need to be able to schedule an appointment without the darn thing crashing every single time I use it.
Glitchy A F 1/5
I donate 2 times a week and as of late this app has went from bad to horrible! Multiple tries to set appointments and good luck trying to reschedule. Beyond frustrating that this is my only means of setting appointments. Almost makes me want to stop donating
Bugs prevent ability to schedule appointments 1/5
By Aka brow
Been trying for a few days now but the app has stopped working all together. Nothing will load.
“Something went wrong :( ...” 1/5
...would be the most accurate name for this app. But it’s not just the app- their web portal is frequently useless, as well.
Please have an expert fix this app and website. 1/5
By Coco wisk
I’ve been donating at biolife for 3+ years and have had the app since it came out. Nothing but problems ever since it came out and they have done nothing positive to fix it.
- Takes about 10 error messages before I can log in (sometimes it doesn’t let me at all)
-when scheduling an appointment it takes about 1-2 min before the schedule loads.
-when I do schedule an appointment it kicks me out of the app instantly.
I ask biolife to please revamp or completely redo this app. It is horrendous and like others, I have been unable to fix appointment times and have missed out on donations.
Nice layout but it’s infested with bugs and glitches 1/5
The idea of this app was great but it’s so poorly put together. It took me 10 minutes to make an appointment with a 5G connection. The app constantly logs me out and always displays error messages. Developers need to get their act together and fix how many bugs are on this app. It’s literally the most buggy app I’ve ever seen.
Terrible app 1/5
This is for sure the worst app I have ever used ever! It’s constantly logging you out and crashing. Most of the time it fails to show your funds and future appointments. They know it’s bad and never fix it.
Bugs galore 2/5
Every time I try to load into this app I have a problem. I’ve been trying to schedule an appointment for the last 3 days, and still it times out. Even the website scheduler is messed up. Can we get a fix soon?
Poor development 1/5
This app is extremely buggy. Every time I try to log on it tells me ( oops sorry something went wrong) after trying multiple times and finally getting into the app if I go to schedule an appointment is then kicks me out of the entire app and I have to go through the long process to get back in. Developers please fix your app it is not up to par and could be better
Very quirky...bad! 1/5
Ive had many issues with this app...after I confirm and appointment, it closes down. I can’t get the calendar I’ve chosen to get an appointment recorded. The calendar I choose changes from what I originally selected or just stop posting appointments to it. Many times it says it cannot login.
Just disappointing and no changes for over 12 months.
Slowest app ever 1/5
I was going to just make an appointment on my phone instead of weight for the woman at the front that books it wrong. Constantly won’t load WiFi or not. Tells you no appointments and they have lots when you try it again. Literally took two hours to try to get my next two set up.
Worst app in the App Store... 1/5
I can honestly say this the worst app in the entire App Store. Funny thing about the app being so horrible is the fact that it’s used to provide plasma and save lives. I’m not sure if a monkey programmed the app, or if the company runs the app off of one server that was made in 1927. I can’t even tell you how many days I didn’t go and donate because I tried to make an appointment for 2 or 3 hours and was never successful. And that’s just the donation days I have missed, imagine everybody else that donates. That total amount of missed payments is enough to say that the so called team that made this app should never be allowed to step near a programming software ever again... think I’m going to find somewhere else to donate....
App is trash 1/5
By Dawn Keiballs
App constantly drops connectivity, won’t log in, has to be uninstalled and reinstalled just to schedule an appt etc.
This app has serious problems 1/5
This app needs fixed. It’s loading time is horrendous, the amount of errors is unacceptable, and having to load in 100 times just to schedule an appointment is ridiculous. You cant see your balance half the time and sometimes it wont even register my password when i try signing back in. Biolife you need to fix your app.
NEVER connects 1/5
By Concerning for the youth
This app easily could be 4 or 5 stars if it would respond. I never know what to expect when I open the app... Half the time it doesn’t even load, and when it does load, I’m lucky if I’m able to get to the function I need to. It’s not consistent and rarely responds. The fact that I could check my card balance and schedule appointments makes this app perfect, but it doesn’t matter if I can’t get a response out of it.
One star is too much 1/5
One star is honestly too high of a rating for this app. It is a flaming pile of garbage and I wish I didn’t have to use it to set up an appointment. What should be a 2 minute process sometimes takes hours to accomplish because of this apps poor performance and I have missed many donation opportunities because the app crashes and/or performs poorly. Sometimes the app just doesn’t work at all.
Terrible app 1/5
By Cooper 2015
This app has been nothing but problems. It never connects and when I do get into the app it says oops, something went wrong.
There have been so many appts that I’ve wanted to add or reschedule but I can’t because it never loads. I can get into the app about once every other week. It does the same thing on all of my devices and my computer. It is clearly an issue with the app not the devices like the previous responses have stated.
This app crashes roughly 10 times during one use 1/5
This app is terrible. I have to sign in roughly 10 times every time I schedule an appointment.
Fix this app! 1/5
By Highwayman Bades
If I could give it zero stars I would. This is the most troublesome app I’ve ever used. I cannot log in with the PW I’ve been using since November, nor can I use the “forgot my password “ option to create a new one because it doesn’t recognize my email address. I can’t believe this company doesn’t have a reliable app, being that this is the only way to set appointments!
It was working nicely 1/5
Have only been using this app for two weeks,and now it won’t let me log in. Tried to put my email in for new password and it doesn’t recognize my email now. So where do I go from here!! Frustrating as heck!!
Horrible App 1/5
You can’t login ,or even change password , it even saved my email address then tells me it’s not valid as a user name, I go to website and no customer service number just generic message of high volume traffic. I love the center but can’t stand the app or website for this company.
App doesn’t work half the time 1/5
By Big shortty
I love the idea of donating plasma! I definitely will continue doing it, it feels good knowing you’re helping other people and getting paid isn’t to bad either. But this app has to many problems. I’ve literally spent all day trying to make an appointment and it just keeps telling me error and to retry or sign out. A bunch of loading just to do it again... and again.... and again. Literally have tried multiple hours from this morning to late this evening to the same problems. Tried signing in to there webpage to schedule an appointment.. again more loading. Tried calling my facility and guess what.... nothing. Soo I’m not too impressed with that lol fix you’re app!! I’ll keep donating if it works lol
Seriously horrible app.
IF you can get it to work it’s fairly intuitive.
I cannot believe a company this big can’t fix the ONLY way they will let you make an appointment.
I love the idea of convenient scheduling through the app, but it’s laggy, glitchy and usually takes about 3 crashes/re-logins to schedule an appointment.
If I could give this app 0 stars I would 1/5
It constantly logs you out or doesn’t let you in, it’s inaccurate constantly, and if you are lucky enough to schedule an appointment you run the risk of it canceling the session. I’m sure a lot more people would donate if the app wasn’t so impossible to use. Too bad that biolife doesn’t care enough to make these fixes
Worst App 1/5
Without a doubt the worst app I have ever used. 95% of the time you are trying to make an appointment for 30+ minutes, if you actually get to make your appointment. I’ve missed out on multiple donations because I was unable to make an appointment for it. You’d think a multi-million dollar industry could afford to make an app donors can actually use.
Horrible app 2/5
This app is the WORST! It hardly ever works yet you need to use it to make appointments and check balances. It constantly says “something went wrong” and won’t let you on or the calendar doesn’t come through. Absolutely awful.
Can’t register 1/5
I saw a coupon online for new donors and I downloaded the app and I couldn’t even register myself and get further into the app.
Home button 1/5
By TK -
When are you going to fix the home button?
Ever time I schedule an appointment, then hit the home button it kicks me out of the app.
Please do an update to fix this app! 2/5
I like this app, it works well for me, but it crashes all the time! Please do an update and fix the bugs!
Constantly crashing 1/5
By my name 77
When it works is ok. Problem is it takes ten minutes (if you’re lucky) of open-crash-open-error-open-crash.... rinse, recycle, repeat.... before you can get into it. Then it might randomly crash when you try to do anything beyond the home page.
Seriously, fix it.
App rarely logs in 1/5
I hardly ever use the app because it tells me “Unsuccessful login attempt”... I never have issues logging in to the website, so I have that saved as a shortcut now instead. About the only thing I can’t see without the app are current promotions and my status. That’s when I wish the app would actually work.
ABSOLUTELY AMAZING! 5/5
I’ve been donating with Biolife for a while and I just have to say, they make it so easy and comfortable to donate plasma. Never once have I seen such great attention to detail, friendliness, or even just simple attentiveness to the donors comfort. I highly recommend using Biolife to give to others in need!
Worst app I own 1/5
Unbelievably and unbearably glitchy. Shockingly bad. Almost worthless.
Barely functional 1/5
Hardly works, constantly requiring one to sign out and in and again, constantly crashing
So so 3/5
Every time I get on the app, it logs me in, but then I try to do something and it says there was an error try again, so I have to log out and then log back in, every single time I go into the app. After that it’s fine but it’s incredibly annoying.