Terrible service 1/5
By Butta BaBee
Bird and the government have partnered to make this the worst experience I have ever wasted my money on. I spent 30 minutes on one of these god forsaken scooters thinking there was a problem only to find out that the area I was in was a “no-ride zone” Why would you put your scooters on the road for purchase in a no ride zone? A better question, why would there be a no ride zone if you are legally required to ride in the street. The more I type, the less this business structure and service make less sense. Big thumbs down for me.
Smoothest ride in Atlanta 5/5
Thanks, Bird. Made me a scooter snob. Now walking extra to get to Bird.
I love it and it saves the pollution and like I always say be part of the solution not part of the pollution
Watch your credit card 2/5
By Fuzzy Jackal
Months after using a Bird scooter they charged my credit card $20 without warning. Reversed it when I called customer service, but this is a shady business practice. Use with caution.
Sucked so bad!!!
I don’t want to load up an amount because I don’t always use bird and it may not be here when I get back. I want to be charged per minute.
Keeps forgetting my payment options 3/5
Hi, a couple times now instead of using my card on file I’ve been required to enter a new credit card from scratch. Odd.
Force to charge 1/5
Force you to turn on balance auto update and it’s NON refundable, not easy to remove your credit card
Pretty much everywhere is A no-go zone 1/5
By Mikey Br
Turns out my house where I live in a community of 70 homes is a no go zone. It’s a no go zone about 3/4 of a mile before I get there. Bird is guaranteed to leave you stranded. Never again.
By shaun 0628
Charged me twice 😡
THIS IS F*CKING AWESOME 5/5
By great app for creative minds
Good transportation. 5/5
I needed to go to the bathroom in my hotel room. So I hopped on a scooter 🛴 an run. Thank you Bird for saving me. 💩
I like bird BUT.. 5/5
I was the hardest time finding one that wasn’t damaged! I love the feel of the bird scooters but so many are damaged around Southend Charlotte!
Super fun! 5/5
Great thing to do to get from place to place or just joy ride!
First time riding it, loved it. Felt like I was a kid again.
Low battery 4/5
By Eneleh 22
We rented two on my Acct card,she had to change twice cause of battery, how do you know if the battery is low? Thank
Literally useless 1/5
I walked 20 streets in Virginia Beach and could not find a single functioning scooter. Every single one that I came across (15ish) was either damaged or the battery was drained. Only 1 actually seemed like it was going to work but actually didn’t and instead only took my money. What a complete waste. I had high hopes for this app but was sorely disappointed.
BSG (Bird Scoot Gang) 5/5
Kinda slow 3/5
My scooter was weirdly slow
complete crap 1/5
a. the birds don’t work b. they sneak the balance renew automatically and it’s happened twice. no i don’t want a 20 dollars auto payment c. the app is buggy and won’t let you end rides
Miss Mariah’s + Toads Birding Adventure 5/5
By Road Magic
Riding the Papago trails was a beautiful day! Had an amazing experience hope to enjoy becoming a bird charger ASAP! 🥰😜🤓😎🤩😚😚😋😆🤣
Terrible customer service. 1/5
By The forbidden name
For some reason it keeps your credit card info even though I want to take it off. The only way you can take it off is if you contact there costumer service that still hasn’t gotten back to me after 4 hrs. Actually I got a response 9 hrs later but when I replied they said nothing and my problem still isn’t resolved
By daddy drid
Today is the day I come to life!!!! 3/5
By Ernest W. Somerville
A quick ride when you need it!
Great ride 5/5
I’ve never had a problem with bird super safe ride and way cheaper than Uber
Absolute stinking pile of crap 1/5
Unfortunate that such a great concept could be so absolutely bumbled by inept developers and nonexistent customer service.
Connection errors, broken scooters, and no response from the in app help function.
This is in contrast to other applications like Lime and Uber Jump who seem to be on top of their customer service game.
I suggest you look into competitive apps, delete this one. I will be disputing all charges as a result of non-functional rides and no customer service.
Easier and more comfortable then lime scooter!
Recreation or Extreme Sport?- 5/5
Love it. Send me my chargers already.
By leonardo ⭐️
Too expensive!!! 5/5
By Alicante Bog
Bird vs line 5/5
By Turi P
I ride both lime and bird. Love the bigger wheels on bird. It’s less squirrelly. Felt easier to ride
Hard to find a working scooter but once you find one it is amazing
Fast & Easy set up & ride! 5/5
App was super easy to set up, we saved a ton of time riding instead of walking!
Two scooters wouldn’t go but I was still charged.
Brakes were locking up. 3/5
Had to manually unlock brakes. When unlocked there was very low brake force. Other than that, the scooter was quick and easy to use.
Better suspension?!? 5/5
By Isaac LV
Cool way to get around, but be aware of pot holes and rough roads. The tires are small and the suspension almost non existent! Great experience other wise.
Hated it 1/5
This app will let you put any card information on ring or right instead of it determining that’s not correct try again like how Uber detects it lets you just enter whatever then it doesn’t even give you the option to delete the information you have to contact customer service who has me waiting for longer then 10 minutes all the while I’m standing in the sun pregnant then it’s 10 scooters in the red zone and one all the way down to the block not in the red zone like that’s so irritating to find a scooter you can actually ride then the free ride never showed up what a waste of 30 minutes in the baking sun I deleted the app I’m over it what a horrible experience NEVER AGAIN.
Confused about pricing 1/5
I was told it was $5 for the first time ride, but it came out to be around $21. Though I did enjoy the Bird experience, the app was misleading regarding pricing.
Not working 1/5
By Judie - Choose Don't Excuse
Bird not working
Payment set up is HORRIBLE 1/5
By charlie is neat
Absolutely horrible. Have people pay $10 (or whatever denomination) ahead of time to ride? That’s ridiculous. Glad I have $3.66 revolving around your pockets. Why not do ride share like everyone else and charge per ride.
Will never ride bird again!
Meet Bird! 5/5
By MI - HI Craw
Great app, solid and reliable equipment, fun to ride and well worth the minimal cost.
Cobble stones 5/5
Some of these European cities the scooters could use some of the more robust wheels and tires
Buggy app 1/5
Lag lag lag. Can’t end ride. When you think you’re done and reopen the app you’ll find the meter still running.
Map locator is also buggy. No rides near by.
Love riding Byrd, app has bugs 4/5
Byrd is so convenient and fun! However, I’ve experienced trouble in the Byrd app when adding Apple Pay, and experience other bugs.
Too expensive 1/5
More expensive than a Lyft or uber