Non-existent Customer Service 1/5
Restaurants that will not fulfill the order correctly is the first problem. The bigger problem comes into play when you try to contact Bite squad about being charged $25 for items you never received, they do not reply. Crickets...🦗
Grubhub has an awesome customer service. Any issues I’ve had through them were handled immediately. Unfortunately, they make mistakes as well, but they try to make it up to their client. Not ignore them.
Our driver stated that he verified the order was correct at the store before leaving with it. If he has access to what I see as my order on Bite Squad, then he could clearly see 1 item missing from the guest check the restaurant handed him. Furthermore, there was still one missing item from what was written on the guest check!
I know the drivers cannot open your food to verify it’s all in there. They just have to take the servers words for it. Unfortunately, Bite Squad not having a sense of urgency when dealing with customer complaints allows the emotions to boil a bit longer. They could have put this to bed in a matter of minutes, but they have chosen to ignore their client.
I’m taking my guest check by the same restaurant today to have them add up the total. I will make a point to not order food delivery from them again, they are the ones that allow food delivery services to get their product out. Why would you set that delivery driver up for failure?
Too expensive 1/5
Commissions and charges raise up too much the total, you’d rather to go and pick your order.
Scary experience 1/5
By Stephanie Pankey Hall
I used to use this app several times a week. Then I had a male driver deliver food to me, and then a few hours later he added me on Facebook. There was not much dialogue between the two of us when he delivered to make him think that was okay. I am a firefighter wife and mother. I am home 24 hours at a time with my child alone. My husband was home when this guy delivered the food so he knew I was married. It just reminded me these people deliver to you, know your name, and where you live. I felt it was inappropriate to add me on Facebook and freaked me out he took time to search my name on Facebook. I stopped using this app after this happened.
Service is horrible 1/5
They could have the best App in the world (they don't), but the service is horrible! Before ordering, estimate was 30 - 40 min, ordered and was estimated an hour. An hour later the estimate was another 30 min. Called the restaurant, not backed up. Food arrived cold, soggy and inedible. Tried to reach support and just pinwheeled (so App is definitely not good). $100 down, ruined kids sleepover and evening, will never use this service again!
Corporate and Live Chat - Horrible 1/5
I spent TWO HOURS trying to sort thru an issue. It took I’ve six people to even understand what I needed, along with had people blaming me for the issue, and speaking down to me, only to end up realizing what my issue was. I would be appalled if I worked for upper management with this company.
Excellent app. 10/10 use this over doordash. Plus people seem to be friendlier
EXTREMELY DISAPPOINTING 1/5
By uh maze en
I thought we were finally getting an amazing delivery app. As a first time user I had a cart of food and accidentally hit order, it was not the food I had wanted. I quickly clicked on support to try to get someone to cancel the order and it took 2 min for someone to respond. They asked me what they could help me with and I told them I wanted to cancel the order I have no intention on getting that particular food for $60. The representative told me because the order was placed two minutes ago they were already making the food and I should have contacted them earlier. Yeah, ok. I then proceed to call the restaurant and try to cancel that was. They stated that no food was being prepared yet. But on BiteSquads end they were still telling me it was too late. Well it’s probably too late to keep me as a customer to bitesquad at this point. Truly disappointing.
Don’t waist your time. There is a reason there are a ton of 1 Star reviews. Wait times are crazy long and customer service is a joke.
Poor Service 1/5
I’m upset because I had ordered food from a restaurant and because my food wasn’t cooked all the way(undercook still red) that I would receive a refund. I have not received a refund or an apology from the restaurant. That is poor customer service I’m no longer doing any type of food delivery with bitesquad AGAIN!!!!!
Spams your phone with ads 1/5
Decent enough service, have used it a couple times. But the app has started spamming notifications about “specials”.
Deleted the app since there are other delivery services that don’t spam me.
Hope Your Order Arrives Correct. 2/5
After a “glitch” during the first 5 minutes of my chat with them which caused me to wait on hold for 20 minutes until i typed a ? and reopened it (I had to argue with Majed and show screenshots that I never left the conversation). I was told the best the could do for my completely horrible order was a $2.50 refund. I order through them all the time from a different restaurant and have had orders late without ever complaining. Which apparently that is something they will refund for. Today it was the wrong item and the food was subpar. Well Majed made sure to give me the most attitude he could while telling me the best that could do was $2.50. I couldn’t believe the amount of attitude I received. He even tried telling me the refund isn’t a customer service issue and that’s a restaurant issue. Well I will gladly use Postmates now. I gave 2 stars only because my sushi order was usually on time and right but this was a really low blow for me. A customer never deserves an attitude.
Terrible app 1/5
I rarely used bite squad, I used waitr and now that they are merged, I can’t see why. I can’t schedule donuts from a place that opens at 5am until 11:15am. There is only ONE donut shoppe available in bite squad. Where waitr has a plethora of options.
The bite squad people had to call me just now to tell me that the restaurant was out of apple fritters, go figure, it’s almost lunch time! They are terrible, the app is terrible. I can’t even get the in app chat started to tell them about anything. I’m going to be finding a new food delivery service. RIP Waitr, you will be missed.
Food is always wrong 1/5
If you order more than one meal, the other meal is always wrong. Awful and no support. Never trust this service
Horrible customer experience 1/5
Most of the time there was no issue. My home is in a weird spot but I mean there’s a dot on a map where I am.
It got to be half the time the driver asked me to walk down to the road to get my food.
The final straw was when the driver left my food just sitting on someone else’s doorstep. I was livid.
I tried calling, their Indian support people could do nothing but tell me to email. I emailed a few times and never got a response. Ever.
Just avoid them.
USE DOORDASH 1/5
The food was horrible and I was instructed by the restaurant that bite squad would handle the refund. Instead they gave me a $10 credit which wasn’t even a third of my order. Very disappointed. Will not be using this service again.
Do not use 1/5
I wish I could rate it zero stars I have gotten my order wrong 8 times in a row and when I talk to customer service they went under my order and changed everything so they can save their drivers
They delivered to the wrong house 1/5
They delivered to the wrong house and I sat on the phone with the customer service while they did basically nothing. They called the driver and he never answered because his shift was over. I never got my food and all they gave me was a refund. There should be some kind of punishment for this level of incompetence. You over pay anyway because you have to order everything separately anyway. A waste of money.
Bite Squad 1/5
Terrible of fixing the Missing Food Items. And the Response Hotlines takes too long to get back to you.
Late...cold food....leaving half of the order at the restaurant... 1/5
By delet app, Disappointed
I didn’t expect much, so they failed on a pretty low bar. Appalling.
Not the best 2/5
I work in a restaurant and we have bitesquad, I’ve used it a good amount of times to know I do not like it. The drivers are rude and it takes an absurd amount of time to get your food. I have seen drivers pull up to my restaurant (while the food had been ready) and sit in their cars for at least like 10 minutes. All the other fees and such make my food come to double the price sometimes. Just not worth it!
Confirmed delivery time is a joke 1/5
Ordered food 2 times, waited over an extra hour & food arrived cold both times. I was told by customer support “Don’t believe what the delivery time in the confirmation email”.
I’m not too thrilled anymore. 1/5
It was good at first. The restaurant ever seems to get things wrong however, the customer service is kind of sub par. I’ve had a driver be rude to me because he couldn’t figure out how to open the gate to my neighborhood...with the code given to him. I’ve had to contact these people several times to get my phone number changed and it is STILL wrong. The chat keeps ending over and over again. I’ve had plenty of drivers who can read the gate code I put down and get in. Recently the drivers tell me the gate code is incorrect. Which isn’t true because that’s the same code I use to get to my home. I don’t know what kind of people you’re hiring that can’t read a simple string of numbers but this is getting ridiculous...about to switch to Uber eats.
I’m a delivery driver 4/5
I’m a delivery driver, and I've ordered delivery a few times. It’s a great app, easy to use, drivers are very friendly, BUT the spot to tip your driver is kind of hidden. As both a consumer and a driver this is very frustrating, I want to tip my driver like I do with anything else.
In order to tip your driver you have to click on the service fee tab which then brings you to an option to leave a tip for your driver. I hate how this is hidden because it shouldn’t be a hassle to give your driver a tip.
So please use this hack and go tip your drivers like crazy 😊
Did not deliver my full order 1/5
By crooked bite squad
I used your app while on vacation and you did not deliver my full order. I requested a refund and they said they would $5, but they never did. After contacting them they then said they would credit me, which I don’t want since they do not deliver in my hometown so that is useless for me, but they also didn’t credit me either. This is a horrible company that will never get my business again.
Long delay 3/5
App took 45mins to send order to restaurant. Almost 2hrs to get food because of that.
Can’t change email address on an account 1/5
By Snow White 52
I live in a technologically advanced 21st century, yet I found out today that Bitesquad has no way for me to update the email on my account. They told me to start a new account. I have my history and my credit balance on this one. How about becoming current and allowing a mobile society to be mobile and change email addresses as life changes? The other food delivery apps let me change my email.
By Auralux 1 fan
Stop sending me notifications and “deals” to go pick up food. I use this service for delivery, knowing you raise the food prices to compensate. Why would I ever spend more to go pick it up myself? Greedy.
Love it 5/5
Fast, easy to use and always on time. Friendly drivers every time. It’s a savior at work, I work at a gas station and can’t leave for food. So it’s always nice to see them. 10/10
Orders Never Checked 1/5
They don’t assure the order is complete. The last 5 orders 4 have had missing food. Their Chat is terrible and not helpful when things go wrong. Unfortunately it is the only delivery option we have.
Don’t make a mistake or you’ll pay for it 1/5
I accidentally placed an order while trying to clear out my cart and simultaneously tried to cancel, mere seconds later. I was told the food was already in preparation stage while I was watching the app say it was transmitting the order. Ridiculous. Horrible customer service and now I’m waiting for food I don’t want. If this is the way Bite Squad has to make their money, it’s not worth it. I’ll never order through this service again.
Delivery times 1/5
The expected delivery time got later only after it was too late for me to cancel the order. Over $17.00 for a $7.50 meal; I shouldn’t have to wait almost an hour for it to be delivered. Won’t be using this service again.
Love the detailed updates! 5/5
I’m lazy about writing reviews, but I’m a huge fan of how detailed the updates are of each step in the process. I tend to worry about whether or not my food has been sitting before it’s picked up, and Bite Squad gets that. They say they don’t even call in the order until a driver is available. Then they give details on what might be taking extra time, such as if the food itself is taking longer than expected, but that the driver is there and waiting. All this transparency gives me peace of mind. So I just wanted to leave this review saying I appreciate that!
So far so good in all other areas as well. I also haven’t had ANY driver call me with questions I’ve already answered in my detailed directions. This is a big deal to me and has in the past been a source of frustration with Uber Eats.
The pictures are also great. They do something with them to make them look even more appetizing, and I love it. Great work all around, Bite Squad!
Love the app, just one thing... 5/5
Please, please, add this app on Apple TV! It would be so convenient to have this app on the Apple TV, instead of scrolling around on my phone. Thank you!
By S Chaiks
This company is a bunch of thieves. I ordered from them, and what arrived what the topping of tofu that should have come with my full lunch. I immediately reached out and Andrew G told me I would have the cost of my food credited back. Which should have been about $14 (apparently they keep the $4 tip for the person that incorrectly delivered my food). I was fine with that, a week went by and nothing on my credit card. I contacted them again and chatted online with Kathy N, who told me I needed to contact my bank and then an email at Bite Squad. When I said it was ridiculous that I now had to write and email, she told me she could help me, then accused me of not letting her help me. What?! She gave up on helping when she told me to contact the bank and the email at Bite Squad. I then called the number and spoke with Jose, who also couldn’t help me and told me to write an email. I then asked for a supervisor, Cynthia the supervisor finally looked to see that Andrew G never made it clear that the credit he was giving back to me was in a Bite Squad account not my credit card. She finally gave me most of my money back and kept the tip for the driver. I will never use this company again. Horrible
No dinner 1/5
Tried for the first time, submitted order at 4pm for a 6:30 delivery. Asked for an update at 7:30 and was told the order hadn’t even been sent to the restaurant. On a Saturday night with no guarantee it’ll even be filled let alone how late, I cancelled my order. Hoping my pending credit card charge disappears.
Horrible service 2/5
It’s very common for food to be missing and orders to be incorrect. The drivers never check the order before delivering it and the customer service is horrible. I can’t tell you how many times my order has been incorrect and never got properly refunded for it.
Rude customer support 1/5
Driver was fine. My order was wrong and customer kept switching me to different people who wanted me to keep taking pictures of my food over and over again. Then didn’t like how I took the pictures or wanted me to retake it with everything together and then everything separated.
Cancelled order 1/5
By esan marty
Placed order, then get a call from bite squad saying restaurant does not have what I ordered..so he lets me change my order.... and hour goes by and nothing. Check app and it says my order was cancelled. No call, no text.
If only I could give zero stars 1/5
Absolutely terrible customer service. TERRIBLE. They will not contact you or tell you why your food is late, takes them 30 minutes to respond to a question, and instead of issuing refunds for the cold food and terrible service they offer “credits” that are only $10. My meal cost $25 and you are going to offer me a $10 credit. This is the 5th time I’ve have issues with bite squad. I AM DONE!
Pass, again. 1/5
I rarely use third party delivery companies, mostly because of the horrible experience I had with bite squad in the past. But I thought, hey, it’s been well over a year, I’m very sick and I want chicken soup from my favorite place. So I ordered the soup, and chips with queso and salsa. Driver shows up with the chips and the queso. He thought the cheese container was the soup. A 6oz container being a full soup meal? That would be a terribly small amount of soup, don’t you think? But even giving the benefit of the doubt, if that indeed were the soup, what about the queso, the salsa, and the tortillas for my soup? I understand that drivers aren’t supposed to open the bags to check, but how about using a bit of common sense? Or asking someone at the restaurant if the order is complete? I don’t know, there are ways to avoid bungles like this. I can’t believe it’s been a year and a half between both bite squad experiences and they’ve both been equally bad. Maybe bite squad should change up their driver training a bit? Maybe add an I.Q. test to the requirements? I dunno. And the $5 credit is paltry and moot, since I am officially not using the service again. Neither should you.
Delivery instructions 4/5
My place isn’t easy to find apparently but when the driver reads the delivery instructions they always come straight to my place and say thank you for the directions the others drive around and then my food is either cold or the drinks are warm.
If the driver would read the delivery instructions it might help them and their next delivery.
Best food delivery app 5/5
Bite Squad is by far the best of the food delivery apps. The drivers are in uniform and look presentable, the order tracking is always accurate, restaurant selection is great in my area, and the food always comes hot! On the other hand, my food from Uber Eats and Door Dash is usually late and the drivers don’t look very professional so I wouldnt trust them to carry my food.
Tons of issues with app & company 1/5
Every time I try to place an order using the app I get an error that says to call customer service. It wants me to call customer service but doesn’t give a number for me to call. So I use the chat to speak to a representative in which they say there is a glitch in the app so I have to place my order from a computer. So go borrow a neighbors computer just to place the order and have no issues placing the order from a computer. This has happened several times now. Why have an app of you can’t place an order from it???? Then Bitesquad itself has a ton of their own issues. I learned after a couple times of ordering that they charge more for your food than what the restaurant charges when you go through the drive through or order take out and depending what the meal comes with you don’t get everything in the meal. For example no drinks from Zaxbys that comes with the meal I pay for, Bitesquad says they are not allowed to deliver drinks, however I can order multiple drinks from Sonics with no problem. Also every time I’ve ordered from Bitesquad my order is messed up. They say it’s the restaurants fault for not making it right however I’ve found out from the restaurants that Bitesquad has not given them my order properly. For example requests for things to be left off or added like lettuce, Bitesquad doesn’t tell them that information. They’ve not had drivers when placing my orders but haven’t told me or the Resteraunt so my food gets made and sits there until a driver arrives and then is cold when delivered to me and food is delivered over and hour after estimated delivery time (which that is about an hour itself) so it has taken over 2 hours to get food. I could go on and on about even more issues, with billing and unlimited services but you get the point. So basically when using Bitesquad you are charged more for a meal/food item, don’t get everything it comes with, pay a delivery fee, pay a tip, have the order messed up, delivered cold and hours after an order is placed so I recommend you use Bitesquad if you have no other choice and need to eat.
No accountability, door dash is the best, as well as Postmates 1/5
If the restaurant screws your order up or the app doesn’t communicate something to the restaurant, bite squads customer service is like “oh well”. The other delivery apps. Are so much better. I use all of the delivery apps and the only one I’ve ever had problems with is bite squad.
Going downhill 2/5
When I first started using this app, the food and delivery service was stellar. Then there were a few items missing from my order, to which I was told they wouldn’t deliver, and gave a $5 credit for my next order (which barely covers the missing items). Tonight is the 2nd time in a row that it has taken over 2 hours to deliver. Clearly this is the price for my laziness, for I could order and travel round trip in 45minutes max. Will probably try other delivery apps and delete this one.
Shrinking service area 1/5
Used to deliver to both my house and job, now unavailable to either. I only live in one of the busiest zip codes 10 minutes from downtown Austin Texas. Bite Squad must hate money. 🤷🏻♀️
Address Entry Failure 1/5
Address correction not working. Please allow folks to manually enter their info ... especially if you’re not going to allow the app to populate an entry.
Way better than Door Dash 5/5
Hands down ... on every level!
App is freezing 2/5
The app is freezing with a message that the promo is no longer available. Still not fixed after weeks of this happening.