Cancelled order 1/5
By esan marty
Placed order, then get a call from bite squad saying restaurant does not have what I ordered..so he lets me change my order.... and hour goes by and nothing. Check app and it says my order was cancelled. No call, no text.
If only I could give zero stars 1/5
Absolutely terrible customer service. TERRIBLE. They will not contact you or tell you why your food is late, takes them 30 minutes to respond to a question, and instead of issuing refunds for the cold food and terrible service they offer “credits” that are only $10. My meal cost $25 and you are going to offer me a $10 credit. This is the 5th time I’ve have issues with bite squad. I AM DONE!
Pass, again. 1/5
I rarely use third party delivery companies, mostly because of the horrible experience I had with bite squad in the past. But I thought, hey, it’s been well over a year, I’m very sick and I want chicken soup from my favorite place. So I ordered the soup, and chips with queso and salsa. Driver shows up with the chips and the queso. He thought the cheese container was the soup. A 6oz container being a full soup meal? That would be a terribly small amount of soup, don’t you think? But even giving the benefit of the doubt, if that indeed were the soup, what about the queso, the salsa, and the tortillas for my soup? I understand that drivers aren’t supposed to open the bags to check, but how about using a bit of common sense? Or asking someone at the restaurant if the order is complete? I don’t know, there are ways to avoid bungles like this. I can’t believe it’s been a year and a half between both bite squad experiences and they’ve both been equally bad. Maybe bite squad should change up their driver training a bit? Maybe add an I.Q. test to the requirements? I dunno. And the $5 credit is paltry and moot, since I am officially not using the service again. Neither should you.
Delivery instructions 4/5
My place isn’t easy to find apparently but when the driver reads the delivery instructions they always come straight to my place and say thank you for the directions the others drive around and then my food is either cold or the drinks are warm.
If the driver would read the delivery instructions it might help them and their next delivery.
Best food delivery app 5/5
Bite Squad is by far the best of the food delivery apps. The drivers are in uniform and look presentable, the order tracking is always accurate, restaurant selection is great in my area, and the food always comes hot! On the other hand, my food from Uber Eats and Door Dash is usually late and the drivers don’t look very professional so I wouldnt trust them to carry my food.
Tons of issues with app & company 1/5
Every time I try to place an order using the app I get an error that says to call customer service. It wants me to call customer service but doesn’t give a number for me to call. So I use the chat to speak to a representative in which they say there is a glitch in the app so I have to place my order from a computer. So go borrow a neighbors computer just to place the order and have no issues placing the order from a computer. This has happened several times now. Why have an app of you can’t place an order from it???? Then Bitesquad itself has a ton of their own issues. I learned after a couple times of ordering that they charge more for your food than what the restaurant charges when you go through the drive through or order take out and depending what the meal comes with you don’t get everything in the meal. For example no drinks from Zaxbys that comes with the meal I pay for, Bitesquad says they are not allowed to deliver drinks, however I can order multiple drinks from Sonics with no problem. Also every time I’ve ordered from Bitesquad my order is messed up. They say it’s the restaurants fault for not making it right however I’ve found out from the restaurants that Bitesquad has not given them my order properly. For example requests for things to be left off or added like lettuce, Bitesquad doesn’t tell them that information. They’ve not had drivers when placing my orders but haven’t told me or the Resteraunt so my food gets made and sits there until a driver arrives and then is cold when delivered to me and food is delivered over and hour after estimated delivery time (which that is about an hour itself) so it has taken over 2 hours to get food. I could go on and on about even more issues, with billing and unlimited services but you get the point. So basically when using Bitesquad you are charged more for a meal/food item, don’t get everything it comes with, pay a delivery fee, pay a tip, have the order messed up, delivered cold and hours after an order is placed so I recommend you use Bitesquad if you have no other choice and need to eat.
No accountability, door dash is the best, as well as Postmates 1/5
If the restaurant screws your order up or the app doesn’t communicate something to the restaurant, bite squads customer service is like “oh well”. The other delivery apps. Are so much better. I use all of the delivery apps and the only one I’ve ever had problems with is bite squad.
Going downhill 2/5
When I first started using this app, the food and delivery service was stellar. Then there were a few items missing from my order, to which I was told they wouldn’t deliver, and gave a $5 credit for my next order (which barely covers the missing items). Tonight is the 2nd time in a row that it has taken over 2 hours to deliver. Clearly this is the price for my laziness, for I could order and travel round trip in 45minutes max. Will probably try other delivery apps and delete this one.
Shrinking service area 1/5
Used to deliver to both my house and job, now unavailable to either. I only live in one of the busiest zip codes 10 minutes from downtown Austin Texas. Bite Squad must hate money. 🤷🏻♀️
Address Entry Failure 1/5
Address correction not working. Please allow folks to manually enter their info ... especially if you’re not going to allow the app to populate an entry.
Way better than Door Dash 5/5
Hands down ... on every level!
App is freezing 2/5
The app is freezing with a message that the promo is no longer available. Still not fixed after weeks of this happening.
Bad customer service 1/5
Don’t expect any help with customer service they have a long way to go to match any of the good service whether it be UberEats, Postmates or Grubhub. Deleted!
The owners and managers are evil people that do not care about employees. Bitesquad will fail.
I just waited 65 minutes for my order, then at my estimated delivery time I get a call from Bite Squad saying the restaurant closed early and they have to cancel my order. Now it’s too late to order anything else. I’m so mad and hungry. They said for my inconvenience they will add $5 to my refund.... what the hell is that gonna do for me now 😒
Foundational Oroblem 1/5
By Wayne Zawila
Here is the problem and it is applicable to all delivery services... no one takes responsibility!
I had a pizza delivered and there was a horrible mistake...UNO’s sent out an old pizza that was cold and smelled rancid. No one would take responsibility and I wound up paying $31 for garbage.
If I get delivery directly from a pizzeria they take responsibility ....but not when you use a delivery service.
The worst company 1/5
I wish I could give them 0 ⭐️. I’m really disappointed in this company. It really wasted my time.
Worst service ever 1/5
You order for and it says a time to get it and the timer moves and moves the time till it’s usually 30 minutes after or more. By then the food is cold. If you get the wrong food they ask u to send a picture of the food and even though it’s wrong tell u sorry for the inconvenience then end the chat without resolution. Drivers are ok but service is wack.
Great app 5/5
I work for a company that uses bite squad and it’s actually a little easier on us when those orders come in because all we gotta do is write the order down and send it to the back. I will say this because I see a lot of comments on the times of orders. . . It’s most likely because the store has a rush, And we’re trying to get through in store customers. This app works wonders.
Don’t use! 1/5
The prices are outrageous and customer service don’t know how to properly resolve issues. Just make your own food at home or use a different delivery service.
Why doesn't the app have a bookmark option for our favorite restaurants?
Do not Use, the other apps are better 1/5
They push you into trying a free trial for their unlimited service, then literally don’t have a way to unsubscribe from the app, so they can charge your card for services you never agreed to pay for.
Don’t bother with Bite Squad 1/5
Downloaded and subscribed to the Unlimited plan, because stepping out into a traffic quagmire burns valuable time in the day.
After an order I submitted was delayed 1.5 hours for the second time, I went into the chat to cancel the order. At 3pm (initial order made around 11:30) I get a call from a delivery driver wondering where I was. Told them I canceled the order, he replied with “Ok that’s fine, I’ll handle it.” He didn’t.
Check my bite squad account, find that I was charged, get on the chat app to figure out what happened. The person I was speaking to changed 6 different times while I sought out an answer. The 7th person told me it was me closing it out when I had my phone screen on and turned sleep off to avoid the issue.
In summary, if you want poor service from A to Z then go ahead. Otherwise, seek another vendor in the market.
Excellent service 4/5
By E 161555
First of all, I am located in Minneapolis, and I think those with critical comments should probably list their city.
I have had excellent results and customer service from the bite squad.
I should say that most of the time I place my order on the full web browser app on my iPad which is most convenient for me.
However, I often check on the orders with either the android or iOS apps. All three work together seamlessly for me.
I’ve had 17 deliveries, with only one poor experience which was 20 minutes late. In all cases the food arrived properly and delicious. All the rest of the deliveries arrived within 10 minutes of the time.
I suggest to those having problems that they try the browser app, order from nearby restaurants, and pay attention to the listed delivery time. Keep in mind that delivery from distant restaurants will probably be a less good experience.
in Minneapolis, this appears to be the best delivery service for restaurant food currently.
Can’t get delivery :( 1/5
I’ve had probably 50% or more of my orders cancelled by bite squad. Not sure if it’s because they don’t have enough drivers, but I’ll be using UberEats from now on.
By Tee Y 1980
Thank you so much for taking the time to let your customers know how different restaurant employees treat the delivery employees. I’m even more appreciative of you for sharing that drivers are never to open or come into contact to any food orders. This has always been a major concern of mine when ordering pizza. Can you please share what the response is for food that is not prepared correctly and the customer is not satisfied? Does the customer take it up with the delivery service or the restaurant? How are those types of issues resolved? Again, thank you for trying to inform your customers about the expectation of the delivery provider.
Worst customer service ever! 1/5
I’ve never bothered taking the time to write a review because why waste my time.... but this company is ridiculous! Mistakes happen, people mess up, and sometimes things just go wrong! I know this because I am a business owner... I also know that whenever something goes wrong you make it right!
This “company” does anything but! I have had numerous mistakes, delayed deliveries (over an hour & 20 minutes once after the driver left the restaurant that was .07 miles away!), missing items, and completely wrong items... and Bite Squads resolution is to offer a $5 credit!
The people who use this so called “service” are willing to spend $5 for delivery, $5+ for tip, and whatever the taxes and “fees” comes to that you conveniently sneak in all for the convenience of delivery! We have money and you can’t just throw $5 at us and expect it all to be okay!
Tonight was the last straw as I ordered three meals, none of them correct, all of them missing items, and yet instead of just refunding me my money for the missing items they wanted to just give me a credit for a service I will most likely never use again! They do not care if your order is correct and it’s their “policy” to just keep your money instead of refunding it and offering you a small credit so you’ll have to use their sad excuse for a service!
DO NOT USE THIS APP! Go with Uber Eats, Grubhub, Door Dash, or even some generic Jim Bob’s Food on Wheels before letting these people rip you off!
They said my card didn’t go through but still took the money out my bank account and no one was responding to me in the support chat
Driver always loose my order and I need to connect staff and wait about 1hour again...without any apologies and explanation.
Just awful 1/5
Down hill... 1/5
By Flying lurks
About a year ago I started using Bite Squad. At the time, it was the coolest thing since Uber. Out of all the food-ordering apps in the area, they had the widest selection. Even better, they had great and immediate customer service. That is no longer the case. We were missing half of our order tonight. Additionally, it took close to an hour to get in touch with customer service. We’re going to start using Waitr or Grubhub.
Horrible customer service. 1/5
Don’t recommend using them if you want anything right. You ask them about the problem and they don’t say much besides sorry.
Customer Service is Non-Existent 1/5
Used to exclusively use bitesquad until postemates came to my area. I will never use bitesquad again after a recent experience where it took the driver over an hour to deliver my order. When I started a chat on the app with a customer service representative, I stated my concerns and mentioned the driver had been stagnant in one location, opposite direction of restaurant and my house, for over 30 minutes. According to the customer service rep, the driver could not locate the restaurant and could not use google or other means to find the restaurant. The driver remained stagnant in the same location for over 20 minutes after the customer service rep gave the driver the address. The customer service rep then offered a measly $5 credit for the inconvenience.
First impressions not good 1/5
By zeek g
They sent the food to the wrong person even though the address was correct.
When I asked for a refund I only got refunded for the food.. not the booking fee or the service fee.... this is honestly why I like Uber eats more.
Never again bites quad..
Bite squad is garbage. I rider an hour ago and then they changed it to make it an additional hour. I’ve also run into wrong food being delivered and then being contested for a refund. I won’t be using this food delivery app anymore.
Terrible customer service 1/5
I had a terrible experience using the app, the driver picked up my food at 5 pm and I didn't get it until 630 pm, the restaurant I was ordering from was only 2 miles away. When I contacted them about this issue they told me there was nothing they could do and continued to ignore me after that. Never using this service again
I hate the delivery 1/5
I usually just use BiteSquad for pickup. They NEVER think about any kind of driver availability when estimating delivery time. The majority of my delivery orders are never received or takes double the time to send to the restaurant. I get it, it’s not an exact science and not the drivers fault. It’s the stupid app. I stopped getting delivery and the first time I did in over a year the same crap happens
Great delivery options but TERRIBLE support. 2/5
Out of all the delivery apps this one has the best options for my area but don’t even bother if you have an issue with the app, the order, menus or anything. There support is the absolute WORST. They won’t even try to help you, they just say they’re looking into it and leave you waiting until they can ‘timeout’ your chat session. If you call they’ll tell you to use the chat. I ended up ordering from DoorDash and getting my food while waiting for BiteSquad’s support to give me an answer.
Terrible service in Johnson City TN 1/5
By Drawing queen 77
Tried to order tonight and my order was canceled without notice!! Two weeks ago got a delivery that wasn’t even ours. Tonight can’t get an order delivered! Drivers are always kind but this company is not reliable!
Bite squad has the worst customer service ever. If you need help with anything all i have to say is good luck. After using my free delivery code and waiting for over an hour my order was canceled because they were fighting with the restaurant. I was never even another free code. The wait time are also alot longer then your told the wait is.
BS!! And unfair 1/5
I order $50 worth of food and this guy Jabrane M. In the SarasotaFL area was 20 mins late and my food was extremely cold I reported it to Bite Squad and they said all they can do is credit me $5 😂
Worst food delivery 1/5
By Mamdiuh Amal
Do not trust this application they refuse to refund my order claiming that the food was delivered!! No one contacted me and they said my phone rejected calls !!! This the last time I order
booking fee? 1/5
my food was $12.90 & my total came to over $25 mostly due to a jacked up booking fee that was waaaaay more than it should have been. not worth it.
ABSOLUTELY TERRIBLE 1/5
By Haelee B.
THE WORST DELIVERY SERVICE ON THE FACE OF THIS PLANET!
Maddening to set up! No Apple Pay! 😡 1/5
I went to set up the app for a food delivery. Have a bad cold and need to get supper.
None of the fields when setting up your account support Apple’s Autofill, and there NO APPLE PAY to pay for your transaction!
Worse yet, once again, it doesn’t even support allowing your credit card info to be pulled up by Apple.
Just a sloppy, non-user friendly app. Start using the features that make iOS so much easier to use!
First and last time using bite squad 1/5
Food came cold af the driver was late and my order was wrong tried using the customer service chat and barely got a response! Never using again! Really wish I could get my money back !
Run Away 1/5
By Mitchell Pash
F rating from the BBB
If something goes wrong awful customer service 3/5
So as long as everything goes correctly it’s nice to be able to order food from anywhere and pay in advance, but if something goes wrong and you need help to correct or fix something you pretty much screwed. If you call the day yo go on the app and it hangs up on you. When you go to the help on the app I have 4 times the que is so long you could drive to a restaurant, order food, eat it, pay your bill before someone helps you. I’ve paid for food I never received, Ive got food delivered to the wrong address, I had one order for just a sandwich like 1/4 away from work take almost 3 hours to get delivered. That said I use the app a lot and besides the 4 times it usually works out well. I just wish you could call and speak to someone to resolve an issue and not wait in a hour que starving in the mean time.
Bad Service 1/5
By Mz Armstrong
My child worked for this company so I know that they are supposed to check the tickets. I called the restaurant and they did not read the ticket to check my order, customer service never responded back to me when I messaged, and my order time got pushed back forty five minutes from the already hour estimated time. None of the other delivery services does this.