Worst app a scam 1/5
I order something and they were asking for a picture my id and my card through some email and they canceled my order after I sent it and took all my money and still never gave it back don’t download
Great service 5/5
By Content in Florida
This is one of the most dependable delivery services in Gainesville!
I was more than pleased with my experience. I will definitely be using Bite Squad again!! The app is easy and everything was delivered on time with a smiling face!!
Great experience 5/5
Was very weary at first. Turned out to be a great experience. The app keeps you informed all the way. Sends a pic of your delivery person. I liked the full order detailed receipt. Thank you, we look forward to our next order.
I am in Melbourne Florida for Business, no grub hub, no door dash, no uber eats. Hotel told me about bite squad. Ordered from a local Indian food place. It was here extremely fast, and the food was very hot, delivery guy was very nice. Would love to have this good of service in Ohio. Much better than their competitors.
Love this service ! 5/5
Service is always great! Food still hot when it arrives . Would love to see more health conscious restaurants add themselves in Memphis.
Bite squad 4evr 5/5
I’m a flight attendant & just discovered Bite Squad. I have like four other delivery apps on my phone, and Bite Squad is by far the best. I like that the delivery drivers wear a uniform, and they’ve all been very friendly and delivery always happens way faster than the original ETA.
I can’t leave for lunch and often forget leftovers. Bite Squad is AMAZING! They offer so many different options and the staff is always so friendly!
Only on time 50% of the time 3/5
This app would be great if they could figure out how to tell time. They might quote you 45 minutes but then your order fits in queue for 20 minutes before they attempt to send it. Then you end up with an order that you have paid for already taking an hour & a half. They also forget items very often. They might credit your bite squad account for the missing item but they don’t fix the error. We actually order quite often but I would say only 50% if our orders are on time. Even less accuracy if I deduct the incomplete or inaccurate orders.
Awesome service 5/5
My driver was very polite and quick with my order delivery. Every 5 seconds the live map was accurately updating. Affordable fees.
Horrible Interface 1/5
Would love to use, but cannot get past putting in address. Says the address is incomplete so choose from the following list. Selected the address they recommend, but that one is incomplete as well. Cannot move on, been this way for months. Please fix your app.
I absolutely love Bite Squad!! 😍 5/5
I absolutely love Bite Squad!!! So quick and the food is always hot when it gets here. They have a great choice of restaurants and can’t wait to see who else takes advantage of this amazing opportunity to get their food out there. Will be using them quite often!!!
Really great!! 4/5
I only gave 4 stars because I went to order with them at lunch time while I was at work today (for the first time) and I had to choose a "booking time" and the only one left that was available was two hours later. I decided to give them another shot for dinner instead since both me and my husband got home too late to cook and it was phenomenal - they showed up earlier than the original estimated time, the girl was very sweet, and our order was correct and still hot! This is definitely a game changer for nights when you want real restaurant food without the hassle of going out!! Will be using again!
If only for a zero star option... 1/5
I have tried this company on 4 occasions. Only once did they actually get the food delivered. Each time they blamed the restaurant or the driver but never took any personal responsibility.
When ordering from the app, it appears they make no effort to see if the restaurant is open, willing to take an order, or even exists anymore.
This company only provides a middleman service. They don’t cook the food, and they don’t seem to interact with the restaurants doing it. But they can’t seem to complete the one simple task that they overcharge for (and take a portion of the driver’s tip for!!).
They’ve drawn me back with larger coupons but these are worthless if I can’t ever get a meal.
Great Service! 5/5
By mikey gold
Tried for the first time today. The delivery was fast and the food still hot. Will use again
Terrible App 1/5
The app is terrible. Just punching in my zip code it said to use the full length zip, suggested the zip, I tapped it, it added the zip, I tap send and it says to use the full zip AGAIN! 6 times I had to do it! Why doesn’t it let me use the cards stored in my Apple wallet to pay? I don’t want to save my card to your app, with all these info thefts going on. And tipping before knowing how service was is a terrible way to do things. If you do terrible service you get a terrible tip(but you still get one, I ain’t that bad) but if you do well, I want to reward you with a fantastic tip and I don’t keep cash around. If the $2.99 delivery fee isn’t going to delivery, how are the drivers paid? Do they get a percentage of food sale? Cause 10% on my $9.00 order sounds like what BiteSquad should be getting and the $2.99 plus tip(after service) should be going to the driver.
Excellent Service Mostly!!! Very Happy. 4/5
It concerns me when I read other reviews stating that the drivers are not getting their tips...So I will be paying those in cash from now on. Problem solved.
Also the fees CAN’T be based on distances, as I always order from one street over mostly (I’m Disabled), & the fee’s are Always the same as a much longer distance for my other favorite place...
My experiences with the this service except for once or twice, have been wonderful and I’ve been nothing but happy.
Yes, it is an expensive service, Esp. if you order a lot, but what I pay for in fees is saved in excruciating agony that I myself would be in,-if I had to go-; So to me it’s a trade I’m more than willing to nearly HAPPILY Make...
So in my opinion, the nice drivers, the correct order, and faster service than most other delivery places, makes this my number 1 go to place for when I just Can’t Go Out! I definitely recommend it. Hope this helps...
Worst food delivery service by far 1/5
I would not recommend Bite Squad to anyone. I have used them several times, and 90 percent of the time I am missing something that I ordered. I do not blame the restaurants for getting my order wrong... I blame Bite Squad. I am paying Bite Squad for a service, and it is there job to make sure my order has been correctly fulfilled. Bite Squad does not seem to have a quality assurance plan in place for their employees. I recommend a different delivery service.
Bitesquad is the WORST! 1/5
By Confused Riot
EVERY SINGLE TIME I make an order with them something is ALWAYS missing from my order, and don’t make the mistake of a redelivery because it will take forever! Also don’t make the mistake of trying to get the item taken off because they will make excuses about how the it’s the “restaurant’s fault and not Bitesquad”
If you’re going to partner with restaurants you are just as much responsible as they are. Don’t make excuses give solutions....CITYSPREE is SO MUCH BETTER! Bring them back! They always made these situations right! NO EXCUSES & did so without having to contact corporate.
I’m not a hard to please person, but I do not like paying for a service that was not done right. I pay good money to have my food delivered & tip well also. I deserve the same in return in food & service.
I hate to be this negative, but this is aggravating.
Love it 4/5
Got to the submit order screen and it didn’t do a thing. Otherwise great app
So far it’s great 5/5
By Say Mó
I couldn’t believe the plethora of choices of restaurants! Wayyy better and cheaper than uber eats. I was thrilled at how quick it was and also how HOT my food was.
The girl was so professional and came right to my door. I will DEF be ordering again. I think this is awesome for ppl who don’t have a car, like me at the moment.
More delivery options now 5/5
Thanks to the app we have more options when we want to stay in and have delivery. The app at times while trying to make an order had some glitches and wouldn't go to the next step but when it finally went through its great. You can see when the food was ordered, when it's being cooked, and even shows you a picture of the delivery person and their gps location during the delivery. Will definitely be using this app more in the future.
Bad experience 1/5
By kim drang
Yes I understand the food won’t be as hot when it gets delivered, but I ordered from a restaurant I have ate in person at and the portion size was half that. The delivery time was also 25 minutes late- it’s safe to say this was not a good experience.
Bite squad 5/5
Amazing food , amazing service. It was very quick and that’s what I like . I will for sure be ordering again.
Terrible Compny 1/5
The food options on the app aren’t good, and the customer service the company offers is abysmal. They will randomly charge you extra fees without your knowledge once you put your credit card in; they literally won’t even refund charges that were THEIR mistake. DO NOT get this app. I recommend any other food-delivery app over this one. Try Uber Eats, it’s 100x better.
Love These Guys!! 5/5
As a night shift nurse, it's hard to find good food at work... Always ordering pizza and Chinese food (only places that deliver to the hospital), but since Bite Squad came along, the night shift has come to life lol ... I've placed a lot of orders with this company and only had two issues... Neither problem was on bite squad's end but they did make both issues right for me... I really appreciate them calling and keeping me updated on issues that come up.
Frequent delivery issues- no customer support 1/5
Bite Squad has gone dramatically downhill since I started using the service two years ago, to the point where I would strongly discourage others from using the service. In the last few months I have had multiple mistakes with my order, lost / extremely late delivery persons, and / or cold or spilled food. Customer service has been very slow and not helpful in resolving these problems. As an example, I ordered four entrees of Indian food tonight each of which were supposed to come with rice. When the food arrived, it did not include any rice at all, essentially rendering the food inedible. After sending several messages to Bite Squad, they finally responded with an offer of a $10 credit, which was less than 1/7 of my entire order cost. Amazon Prime, Uber Eats and others are much more reliable.
Customer service went downhill 1/5
Bitesquad used to be a solid delivery service, but with late deliveries becoming more and more of a problem, they are going downhill.
The breaking point for me came with an order delayed by more nearly 90 minutes from the initial estimate where the customer service rep lied to me and was rude... and to top it all off, only offered a credit for about 13% of my order total.
Food delivery 1/5
Very unsatisfied!! Delivery was quoted at 65 minutes and it took 120 minutes!! By the time food arrived it was extremely cold and hard and very late. The time frame they give you on their meter is totally wrong... when you try to cancel the order if it’s running that late you can’t..
Terrible App and Service 1/5
They always over promise on delivery time and then adjust. They blame restaurant but real reason is lack of drivers and support. Avoid this app. DoorDash and UberEats MUCH better apps. Better service
I love this app!! 5/5
In my case, I ordered from a deli nearby and I thought the place’s actual website would be faster and better than anything else. When I got on, the website was messed up and they did not list all of the items the sell. However, I was pleasantly surprised at how bite squad has every menu set up (and also how accurate the estimated delivery time is)
Great delivery, quirky ordering 4/5
Not sure if it was the restaurant we chose, or the actual app, but the ordering process was difficult and I had to go back several times to get the right products. But tracking the driver was awesome, and the driver himself was polite, professional, and friendly! Will give it another go w another restaurant.
Waiting time 1/5
Unaccurate ETA for every single order. I ordered at 8pm and it said it will arrive at 8:40. Ten mins later it changed to 8:45, then 8:36, then 9:00, then 9:30, then 9:15. Bottom line, it was 9:35 and I ended up canceling my order. Playing with my time. Enough of bitesquad
Worst customer service ever 1/5
This was my message to them:
You guys are the worst at customer service and the last three times ive ordered with you guys i’ve had my orders messed up (juice was spilled all in my bag and the driver ran away), cancelled my order when i specifically said that my boyfriend was allergic to peanuts (the item had WALNUTS), then my boyfriend ordered from you guys today and he placed the order at 5pm and never got his food until 7ish. Blaming my boyfriend for having the incorrect address is unacceptable because our adress is 100% correct and the address you guys said was correct was 2601 sw williston ave. Which is not even an apartment complex. Its a patch of grass next to another apartment complex, next to campus lodge! You giys are honestly the worst because you kept blaming my boyfriend for the wrong address. Never again will I ever purchase from you guys again!!
By Zoe Matura
I have ordered from BiteSquad a few dozen time and only 2 of those have been less than perfect, and due to no fault of the company. Best food delivery service I’ve used!
Love it! 5/5
I’m currently on bedrest for my pregnancy and this service is very convenient and fast! I love it!
This App is awesome. Always on time and my food is hot. Thank you Bitesquad.
poor restaurant selection 2/5
Bite Squad bought out our local delivery service City Spree then cut most of the restaurant selections. Fees and delivery times are still good though.
Great experience 5/5
Excellent food service! Came right on time. We forgot to update our address and the driver managed to take the extra time to come to our new address! Great experience on multiple occasions with Bite Squad. Thanks!
Easy and efficient! 5/5
This was excellent, easy to select a restaurant and order online. Our food was delivered earlier than expected, it was great.
Good idea, bad execution. 2/5
The app is simple, put you credit card in, then order your food. When it works it’s a good service, just a little expensive. The issue is when it doesn’t work. I ordered a fair amount of food for my family of 5. When the driver arrived (45 later then estimated) she only had one small bag with 2 out of 6 items. She apparently only picked up our order and delivered the bulk of it to another customer. Since it was getting late we cancelled the order. We were offered a partial credit for the order(no refund for the fees or other charges) Not great customer service.
App Needs Menu Improvements 3/5
On CitySpree, there were a lot more options than the current Restaurants and Menus. We couldn’t find drink or desserts from the place we ordered from last night, and that takes money out of the restaurants hands... Please ensure all Menu’s have all items the restaurants have to offer. I had a $15 off coupon code, which kept me from changing our minds about ordering from the app last night... The delivery did come about 15 minutes later than the app originally showed, not a big deal but a notable one...
So happy we found Bite 5/5
We come to Gainesville once a month and are very happy with Bite, they are courteous and efficient. I love how they let you track from placing the order, cooking the order, picking up the order and watching the delivery person's route on the app. It's fun.
Note: after reading a few reviews, I will from now on pay the tip with cash. I didn't like reading that they were dishonest about the tips. I hope that isn't still happening.
Slow delivery 4/5
The original delivery estimate was off by more than an hour. We ate later than we wanted, but the food was hot and packaged well. We will use again, but we will order earlier.
Becoming a fan.... 4/5
First experience the order was wrong and not as warm as expected. Contacted the service and they went beyond expectations to make things right. Since then every experience has been great. Just wish the app offered the full carry out menu for each restaurant they have available. Keep up the good work and keep prices down.
Some catching up to do... 3/5
My food was here and my app said it was still being checked. I have 2 dogs who i like to put up before the driver comes to the door. So, I hope the app will get this big fixed so that I know next time, in time, to do so. Other than that super easy to use.
First time user. 5/5
Great service. Delivery time as stated. Very friendly delivery service! Can’t wait to use it again.!
Life is so busy and this app allows me to get food from my favorite places - delivered. No other app has the range of restaurants. At least in JAX, this is the best delivery service in town.
Bad deal 1/5
They took my order and my money. The did not deliver. I contacted them and they said that the restaurant I ordered from did not do delivery’s tonight. That was an hour after I ordered. I had to contact them to find out dinner is not on the way. They gave me 5 dollar credit and said they would refund the money. Now I am hungry and have to wait longer to get food from some other delivery company. This is the second time this has happened in 2018. Good luck I hope you are not hungry.
Good Experience 4/5
This was our first time using Bitesquad. The ordering process was fairly simple. The food was delivered faster than the estimated time, and came nice and hot. The young lady who delivered our food was nice and friendly. She also wore a shirt that identified her as a Bitesquad employee. I really appreciated that because we knew exactly for whom she worked.
I have two problems with Bitesquad.
1. They need to add more restaurants to the list.
2. I would like to have a choice of payment instead of the cost being charged to a credit card. I don’t like using my credit card for this type of service. I would prefer a choice between credit card and cash. When there are several people ordering from the same restaurant, it’s just easier to pay with cash as opposed to one person’s personal credit card.
Thanks for asking!