Very pleased! 5/5
Thank you Bite Squad for making it so easy to take care of a dear friend who is out of state staying in the hospital with her child. Your site was easy to use and the food delivery was very prompt. She sent a picture of her food, 5 stars!!!
Best app I’ve ever used to order food! 5/5
By far the a best app that I’ve ever used to order food. It’s so convenient and I control what I wanna order. Since I’ve used this app I’ve been a happy customer. The drivers that deliver to our place are nice and very professional. It has all the favorite restaurant that I frequently visit. Now, it’s all in this app. No complaints whatsoever..
So sad for Little Rock 1/5
Ever since Bite Squad bought out Chef Shuttle their service has gotten progressively worse! The new updates to the app make it even worse. They’ve always snuck in extra cost under “taxes and fees”, and now they automatically add a 20% tip or a flat $4.00, whichever is higher. This is despite the fact that their drivers get lost 75% of the time and then deliver cold food! Their solution after a driver takes 45 minutes to bring you cold food is always the same... have a $5.00 credit. Thanks but no thanks... money I have, hot food delivered in a timely manner I do not!
They often do not have drivers available so your wait time will alway take much longer than the app shows and the point of such services is for convenience... this place is an inconvenient headache 75% of the time! If you don’t mind cold food, late deliveries, or bad customer service then Bite Squad is for you! Otherwise... time to jump over to Uber Eats, Grubhub, or go back to pizza delivery because you will not have a good experience... certainly not in Little Rock!
Simple and easy to use platform. Quick and hot food delivered. Pleasant driver. Would definitely recommend it to others and I would use it again and again.
Worst customer service 1/5
Ordered through this guys and they completely missed the sauce for my meal (without the sauce the meal is a waste) we contacted them and they wanted to fix my problem with $5!!! I don’t want the money lady! I want you to send me what I paid for... yeah they don’t do that. They asked me to send an email to the support team???? WTH? Are they going to send me the sauce that I paid for??? This company took Over Chow cab in this town. Needless to say, Chow cab was way better in all aspects. #worstcustomerservice
Updated app fail 1/5
New app is a fail. Have to keep signing in and the tracking is unreliable and laggy.
Super convenient and easy to use 5/5
I like being able to track the food through the app! No issues as of right now.
Updated app is great! 5/5
I love bitesquad. The app works so much better with the update. And for $5/month I get unlimited free delivery within five miles of my location. And they send $5-off coupons from time to time which make for even BETTER deals!
Excellent app and service 5/5
The app worked great and the service was on point! I was able to get continual updates on my order/delivery in the app.
Delivery times are not even close 1/5
If you want to wait 4 hours for cold food then this is the app for you. They always blame the restaurant but we’ve ordered several times, always with the same result. Can’t wait for my food to get here so I can delete this app.
DO NOT USE, THEY ARE FRAUDS 1/5
By Badge us use subsdubdd
Ive made multiple orders i mean over 30 orders and they have taken my money out my card then cancel the order but never put it back on my card then when i call bite squad services they say its because i need to send them an id and my credit card side by side for PRIVACY FOR THE CUSTOMERS, N saying so frauds wont use kt but the “fraud “ can srill use my name , ive lost over 100$ to this company n they said i needed an id and card side by side to work but ive used it before n it delivered right to my house had my food n everything but now its just taking my money , n canceled my order n just daid send an id and card side by side for privacy like wth
This app has gotten to where it’s so quirky it’s not even funny. Two of the last three times I’ve tried to use it, it was so slow to respond that I canceled my order and the other I was double charged. I won’t be using this app anymore until they fix the issues.
Something seems shady. 1/5
By JD Naples
Got a junk mail coupon sent to my address. Then I spent about ten minutes putting together an order. It said the coupon was not for my city. Pretty shady bait and switch for a company to save $4.99 and waste 10 minutes of my time.
Fast service-accurate food updates 5/5
A big improvement from takeouthero. Food updates are fast and accurate. Our food is hot and at our door quickly. Really enjoying it so far!
Great food delivery service 5/5
Great app very easy to use. Not many restaurants have delivery for my area, so it’s really handy not to have to drive to pick up food. The app keeps me updated with the progress of my order, and also has the name and picture of the delivery person.
Couldn't even put an order in without the app crashing 4 times. Deleted immediately
Worst app and service of all 1/5
I accidentally placed an order coz the app didn't ask for confirmation. I tried calling and cancelling the order within a second. I got message saying some agent will be there shortly. I send 100 messages, finally they said the order is on way so it cannot be cancelled. This a terrible combination of the app features and customer service.
Best delivery 5/5
This is the best and fastest delivery I’ve used in gainesville . I love that they predict the arrival of our meal and have added a map to our house, assuring accuracy.
Impressive Service 5/5
By Canadian Buffalo
Third time now that we have used this and all three times our food arrived hot, delicious with a friendly Bite squad server. Hoping more and more restaurants join... then I’m likely not to cook but a few times a week! This is fabulous
First and last time 1/5
I ordered for delivery using this app to a near by restaurant, followed instructions and the even the app asked me for additional delivery instructions... almost 2 hours later... after unsuccessfully trying to connect with someone using this app, I connected from a computer to life chat who told me I ordered for pick up and no one will deliver my order, and I must go to pick it up myself!
Why would I order for pick up through a DELIVERY SERVICE SITE!?
Let’s keep things simple, call your favorite restaurant, order your favorite food and if you have to pick it up do it yourself!!
Charged for what? 1/5
I never intended on buying this app why was I charged???
Great delivery and driver 5/5
I used this for the first time this evening and my food was amazing and the driver Wesley was very nice and professional!!
Bite Squad 5/5
Not only was the food great as usual from Rolli’s but the delivery was ahead of schedule!!!! Thks Bite Squad!!!
Marlene (happy belly)
Terrible support service 2/5
App always seems to be busted. No direct immediate support. No way to contact driver. No customer service number to call.
Thank you so much for servicing smaller towns like mine! As far as I know , this is the first food delivery app in my area, so thank you for realizing that we want food delivery too!! The app is easy to use and the service was great!
Uber eats WAY MORE PROFESIONAL 1/5
By Jase alcime
BITESQUAD steals people money!!!
Extremely disappointed 1/5
What used to be a GREAT service when it was CitySpree, is completely a scam now. TONS of extra fees. What used to be a $30ish order from the same restaurant when it was CitySpree, is now over $40. Way to ruin a great service with tons of fees. I know you negotiate a discount from restaurants also. Terrible service, terrible customer service.
Great service, friendly drivers, and easy to use! Love the convenience ❤️
If you’re in Greenville SC, Charles will save the day. My house is super confusing to get to because GPS sends somewhere else. Even with my treasure map directions he was knocking on my door when it said my order would arrive. Thank you again Charles. 😁
Awful but they bring me food 1/5
The customer service for this establishment is awful. They used to be very friendly, attentive and accurate.
Now, I’m lucky if my order even makes it to the restaurant. Customer service could care less. They throw you a $5 or $10 credit like that makes up for you missing an entire portion of your meal when you’ve paid a 20% tip in advance AND their $6 delivery fee. I’m more than fed up.
The drivers are also awful because they don’t check the orders. I’m missing food or extras every time I order. The customer service doesn’t care - they just want you off their chat.
I’m more than fed up. I keep telling myself I’m not going to use them anymore but then I get desperate. I’ve started using Uber Eats and I can’t wait for them to get more places. I’ll stop using Bite Squad as soon as they do.
Amazing customer service! Every time!!! 5/5
Not once have I had a bad experience with bite squad. Even if the restaurant is out of an item, I’ll receive a call immediately to inform me that I have to change my order/cancel/receive store credit. Notifications are also spot on! Keep up the good work!
Great app and service 5/5
My local service started as chow cab and bite squad recently bought them out. It’s a great service, great app. Very easy and convenient. I’ve tried other food delivery apps and this one seems to be the best
Ripped me off 1/5
By km 090
Ordered got confirmation my order had been placed. An hour goes by still no food. I call the restaurant I ordered from. They didn’t know anything about my order. Bite squad still charged me $15. I tip well too. I am now using grub hub.
Not happy 1/5
By Me to you!
Very unprofessional company. Not impressed at all. There are so many food delivery companies and you would think they would be on their A game but really disappointed with their company.
The app could be modernized but the service is great 4/5
I am sure having to display menus and options from a variety of restaurants is complex, but the UI could use some improvements. The service is excellent though and I think it is awesome to get my favorite restaurants delivered.
Glutton for punishment 1/5
By Ronda E
I don’t know why I keep thinking maybe this time it will be better. It never is. In the Little Rock area I’m not sure if they can’t keep drivers or what, but it always takes a ridiculous amount of time to get orders. And I don’t mean large, complicated orders from restaurants far away. I mean simple orders for one from restaurants within 2-3 miles from the hotel or office I’m ordering from. And they automatically add the tip, which I’m not sure how they calculate, but sometimes it’s more than 20%. You can change it, but you have to be looking for it or you’ll miss it. I haven’t had any issues with the drivers, but I wish there was another choice for food delivery in this area.
Thank you technology! 5/5
Excellent! My favorite thing is the fact that I️ can track the location of my order in real-time.
Love it! 5/5
1st time user & I thought it worked great. App was easy to use. I requested something different than the regular menu option & I got what I asked for. :) I followed the time estimate & it kept getting longer & longer, however the food arrived when originally estimated so no biggie. Food was still warm & driver was pleasant. No complaints from me!!
Great Option 5/5
By Bella Angelique
I hate going to restaurants and want to enjoy the food with the convenience of never leaving my house. This great app offers me peace of mind! Great food! Drive was fast with no delays from the time stated when I would receive my food after order was placed.
Mostly Great Delivery Service 4/5
By Bella Carol
Our experience has been very positive 4 out of 5 times we’ve ordered. The drivers are usually prompt and courteous. On the one occasion we had a problem, it was over an hour, and they still hadn’t put the food order in, because they didn’t have an available driver. I contacted chat support to cancel the order, and they gave us a $5 credit towards the next order. The next order was very fast, hot, and awesome!!
Vero Beach poolside 5/5
Ordered for our pool get-together and we were so pleased. Fresh food, delivered fast and friendly...so happy to have this available on the Treasure Coast.
REALLY FAST! 5/5
These folks took over chow cab in my area the app was a bit glitchy during the sign up switch over process eg my address “wasn’t complete” even though it was auto filled and all the fields were correct had to restart the app twice. But after that it was fine. My only other suggestions would be to ask for customers to upload or provide photos of some of the meals offered from each restaurant. Also had an issue with a driver not being able to find my house (certain GPS) give strange directions, they called but from a blocked number and I couldn’t call back and was having a hard time trying to find a contact # but the driver ended up calling 5 min later so it wasn’t an issue but the ability to contact the driver to help is important so they can work on that. As far as service is concerned they are VERY fast (average 30 min) and reliable the drivers have all been very nice. The other service would take an hour or more to deliver and often times were even later than the hour plus the company said it would take. I’m ultimately extremely happy with the change over and hope they stay in our area.
Customer Service is the Worst 1/5
The app itself works well but the customer service in our area is simply awful. 90% of our orders have been incorrect. They don’t do refunds and if you’re lucky you’ll receive a credit for $5 or $10 on a $40-$50 order that’s wrong. On weekends it can take over two hours to get an order, food comes cold. We’re done using this service and have wasted so much money on it.
App has features missing from website 1/5
Used the app once, but never again. There was no place to enter a coupon code and no way to split a tip between kitchen staff and driver. Finally, the app has no way for me to rate my driver’s excellent service. Deleting the app and going back to the website.
Pretty good! 4/5
Would like be to see more food options but so far, it’s a great app and a more ch needed service in my area!
Great value/ a bit less enjoyable to look at 4/5
I LOVE the unlimited feature. 4.99/month and no booking fees for deliveries. Having to tip before the delivery is a drag, because if they do a bad job and you tipped well, you’re out of luck. Map is a bit pedestrian and can’t keep up with uber eats. Overall great value though and my order was right!
First time user 5/5
I am truly impressed with bite squad.... On time. My dinner was still hot!!! I will use again and will recommend to friends and family! ❤️
Not the best but not terrible 3/5
This app has potential but they have a few things to work out. The most recent time I used it the estimated delivery time was 20 minutes off from what it actually took. It seems strange that they ask you to tip the driver before they even place the order also. The GPS to track the driver isn’t very good and doesn’t update their location often enough. Lastly, they need to figure out a way to contact the driver directly. I put delivery instructions in the notes for the restaurant in hopes that they would relay the message and I also submitted it to the help desk but I doubt the driver got that before the delivery. Basically, take some pointers from Uber eats because although their service isn’t perfect, it’s much more user friendly.
Great Service 4/5
Great, professional service.
Love the app!!
My only suggestions for the new app would be:
Allow the user to collapse sections of each menu so you can go directly to Dinners, for example, and not have to scroll past each appetizer, salad, etc. offered on the menu.
Give the option to sort restaurants by name, wait time, or cuisine instead of “preferred”.
Keep up the great work!!
Life saver! 5/5
Very efficient and reliable! I have order from many restaurants and every time is a success.