Great app 5/5
I get coupons all the time for them lowering the price and amazing food with an amazing app even though I had to catch the app automatically giving them a $20 tip which I was not happy about
Still no gift card option 2/5
It’s frustrating that we can not do curbside pickup when ordering in app and paying with giftcard. Please add the ability to pay with a gift card.
My BJ’s 2/5
By Weight Helper
Not listed ? Pasadena Maryland
By Dave Lafler
Excellent service. Appreciate the wearing of masks and gloves. This makes us feel more secure in eating out. Keep up the outstanding effort. What you are doing is unprecedented as we have tried other options and they are not all following the same level of protocols.
Great to use ahead of arriving 5/5
I like adding my name on the wait list and keeping track of my rewards using the app. I have not completed a mobile order yet using the app.
Almost everything is good. 4/5
The only area which I wish this app was better is using gift cards to pay. Maybe I have not found the right area but I have had issues paying on the app at the table and and ordering a delivery. Hopefully it can be fixed.
Super restaurant 5/5
Service was great and the food was awesome
Bjs mobile app 1/5
App should get less than zero rating. It is frustrating and won't let me 1- access my club,2- let me out of restaurant option. When I finally received notice I had an account my clipped coupons were rejected and I was messaged No Account. I give up for now. It's too annoying. worsethanplague
Great experience! 5/5
I have used the BJ’s app for ordering meals for my home and office in Waco for years. It always saves me time and trouble, the menu is easy to navigate and make special orders, and the food is always ready and delicious, and the staff are consistently friendly and error-free. This app and restaurant is my best experience with a restaurant and is my top go-to.
Love BJs Hate the App 1/5
One of the most dysfunctional apps ever written. Fails in multiple ways every single time. Great examples are select topping for a pizza, press confirm. No toppings selected. Ever. Have to write toppings in special instructions and that field has a character limit. Try to pay. Fails more times than not. Hire a skilled programmer and actually test this app. For goodness sakes.
Charged me then failed to place order 1/5
The BJs mobile app charged my Apple Pay then told me that the location near me was not accepting orders at this time. That should have been the first thing it told me. Now I have to figure out hire to get my money back.
UPDATE: spoke with local restaurant turns out they were slammed (Mother’s Day) so they turned off online ordering. The mobile app so let you go through the ordering and checkout process, charged me, then said ordering was not available at this location. Waiting to hear from BJ’s payment department. Local restaurant could not issue a refund since I used Apple Pay, but they did send a coupon for my trouble.
Can’t update my email address 1/5
By Pomona College
You allow me to change my name but not my email address?
They can’t get their specials and promo days along with ability to redeem correct.
Easy for this senior to navigate 5/5
By bald grampa
Only thing missing is Jambalaya, which I understand can’t be made totally safe during this pandemic. I love it though.
Terrible Mothers Day!!! 1/5
By Brownie Bo
Placed our order, showed up, waited 30 minutes, then someone came out and said ‘system went down, order got lost’, BS, then tried taking our order, out of this, out of that, we left, what a joke, won’t be coming back here anytime soon. Get your S**t together, or close up shop
Arrived at 6:40 and called the store to let them know I was there, didn’t get my food till 7:52 pm. I called the store twice and they told me they would have the manager come out to my car and they never came out. When I get home the food it was barely warm and it only took 8 minutes to get home. Very poor service would not recommend them.
Issues with Pizza options 1/5
If I remove a topping then the price doesn’t go down but after removing if I add a new topping the price goes up.
Multiple deals are not allowed on the app
Free Pazookie offer not through app 3/5
By lutz patron
I placed a delivery order that was well over the required $9.95 minimum, but the app did not make the adjustment. Before I checked out I called the restaurant and after being transferred 3 times and placed on hold for over 20 minutes, I gave up and just deleted the pazookie from my order.
If the restaurant advertises a special offer, the app should allow us to take advantage of it.
Loyal Customer 5/5
By Simone B23
Went to BJs in Valencia and fell in love with their crispy jalapeño burger. So when I got back home in Apple Valley I went there and had another one. I can honestly say I have never had a bad experience with dining in or take out.
Doesn’t work 1/5
None of the functions on the app are currently working. I tried to place a takeout order and it keeps giving me an error.
Continually buggy, and now I have to cancel a charge 1/5
I’ve been giving this app a chance for years now, and always end up having to open a laptop when the app bugs out.
Unresponsive buttons, incorrect screen rendering, random errors are par for the course but today I just had to leave a review.
Everything was actually working today, right up until I completed Apple pay. The transaction went through but then the app errored with “we apologize, we don’t recognize a valid form of payment in your passbook”.
My order didn’t go through, and now I have to contest the charge.
Store didn’t receive order 1/5
First time using app. Placed order. Received email confirmation. Went to pick up and store had not received order. Then took 55 minutes to “rush” the order. No compensation offered.
Ordering made EASY 5/5
Get the app, don’t hesitate! The app is fantastic! Everyone should make ordering the easy!!
Thirty minutes 1/5
We ordered tonight for dinner. The app gave me a pick up time of 6:25. I ordered at 5:40. Then I get to the store and wait another thirty minutes. To top it off, our order was missing the dressing and and plastic ware and napkins.
Good service and order correct & ready 4/5
If there was one thing that could be improved it would be the ability to place an order without sales tax being added if you pay online. I realize only a small % of customers are tax exempt but I am one of them. I realize that I could just wait & pay at the restaurant but that slows down the order & pick up process.
Took money from account without an order 1/5
Attempted to place an order on the app, checked out, all seemed fine. I even received a receipt from BJ’s and a payment confirmation from my credit card. Arrived at the Bj Restaurant to pick up and was told there was no order. Was told sometimes the app messes up when there are too many orders and the order fails.... but didn’t fail to charge my credit card? Still trying to get a manager to assist with a refund!
Robust App but needs work 2/5
The app is very powerful but you have to learn how to use it. It makes the whole process of delivery easier. After this time I will be hesitant to use it again and call the store.
When I placed an order today one of the entrees had an error for “no brown rice” at checkout and when I tried to substitute or remove the rice I inadvertently removed everything else so I only received chicken and was charged full price for the entree. The full menu is not available on the app- I love the pork chop!! But not available...some coupons are also not honored on the app.
Used first time 5/5
Works great! Impressed! Will have to do it often!
Easy to use 4/5
Easy to use... pick items,pick pickup time, pay and go. There is always room for improvement
Sluggish and clumsy 2/5
The app loads ok but the set up is a PIA. Credit card won’t scan, and it took 7 tries to get it input manually. I hope that we won’t use this app too often
Best in Towson circle 5/5
By Seventh 22
The foods really great here sum of the best monkey I tasted ever hands down... I didn’t like salmon until I ate in Towson at bj’s just a really great place to eat even during this time with covid going on
Best burger 5/5
I ordered from BJs and had the best burger. Perfectly done, great condiments. Haven’t had such a great burger in ages. Thanks.
By Rachael V
App is clunky and not intuitive at all. It is glitchy and repeatedly makes you enter the same information over and over. Utensil line doesn’t save information. Waitlist signup doesn’t transmit data to restaurant.
email + app 4/5
They always email me giving me freebies but when I check the app they are not there. What can I do?
The app AND the restaurant have problems 1/5
I always have problems with app orders. Something gets left off. I suspect that the Aurora CO staff have become vindictive about it. Last order was for delivery. No app notification, but my order was updated to delivered. It wasn’t. I called the restaurant and was told by the manager that they had no idea who picked up order taking zero responsibly for how they track what the sell or the services of their delivery subcontractor. Grub hub and Door dash had no clue about my order. BJs made me responsible for finding the food I paid for them to make and deliver. Never got the order working on get my money back. Utter bs.
Absolutely terrible 1/5
If they offered negative stars I would rate it negative all the way , not on the food but on the service, and on the delivery option that isn't worth the thought of it.
BJ’s app 4/5
App was goo until it came to payment. No matter what we tried payment would not go through. Even tried reordering. Finall had to call in order.
Big-T & BJ’s (15yrs of greatness) 😎 5/5
Thank you for providing Las Vegas residents with options during the stay at home order. We have had the opportunity to dine in over the last 15yrs and today we dine in at home using your free delivery service. The food and service are just as good as always and the 5 happy stars are well deserved.
Peace, happiness & health to everyone.
Needs improvement 4/5
My only suggestion is for the restaurant to send a notification to the app when the order is ready for take out. That way we will get a notification when the order is ready and not have to waste time waiting at the restaurant.
No good 1/5
By Beverly Sayee
I ordered on the app, it charged my credit card, I went to pick it up, they said it would be right out. I waited a half hour and then called. They said sorry we ran out! I called later that night to get my credit card cleared of charges and the manager said he would fix it the next day and contact me. Well, no contact, so I called again in the afternoon and he said he took care of it. I’ll believe it when I see it!
By twee hedwig
This app is absolute trash. I just wasted 45 minutes trying to place an order in a group order that I was added to and wasn’t even able to order because the app just kept closing on out me.
Completely messed up order 1/5
By messed jp
Ordered a veggie pizza with the right half no mushrooms, left half no tomatoes. What I got was a pizza with half all-veggie including both mushrooms and tomatoes, the other half only mushrooms and tomatoes. Totally inedible. And it was 30 minutes late from when the app said it would be ready. Very disappointed.
Great $6 meals 5/5
Downloaded app and ordered 4 different $6 meals as well as steak for hubby. What a deal. Food was delicious. Warm greeting when I arrived and everything was ready upon arrival. Awesome!!!!!!!!!!!
By bu fun
When I ordered online I placed my order before rush hour for a delivery. As time got closer to delivery we were not hearing anything. Called the restaurant and they informed me that the third party in charge of picking up deliveries was not picking up orders! I feel a call should have been made instead of me having to reach out to find out this information myself. I eventually decided to pick up my order and when I arrived they tried to serve me a stone cold pizza. So I waited 45-60 minutes for my ordered that I ordered online two hours before I wanted it.
Zero Stars 1/5
The app allows you to order delivery, and charges you a delivery fee, but doesn’t actually set up the delivery. It basically stole $32 from me. Just use DoorDash.
Awesome and easy to order great food!!! 5/5
By Mari Mary Bernadette
We have always loved BJ’s food and service and are very happy to be able to pickup curbside the same great food!!! Yes, we love supporting our local restaurant community during this COVID-19’s closures in the community. Thank you BJ’s for still providing your awesome food!!!
Still hungry 82 2/5
By still hungry 83
Ordering online was not that easy. The boneless and salad was good. The pizza was the worst we ever had and we have had lots of pizza!
Great Restaurant and App 5/5
By EJ Crowley
I only had one problem one time and the Manager was so sweet and refunded me for the mix-up plus gave us a free pizookie. The food is delicious here and the app is so convenient. You can save all your favorite orders, too. We love the curbside pickup. You can pay in advance. It’s truly the best all around.
Sad App 1/5
This can’t even find the store using my current location, let alone my e-mail address used to set up. This site is a loser!