No Nutritional information listed 4/5
By Techie 99
The feature to view nutritional information does not work. Nothing is listed.
App is solid! 5/5
Pay in store with options! Well done!
Pre-Ordering Issues 3/5
Got some technical issues. App used to work great, but past 3 times we've come when doing order ahead it hasn't gone through and have had to reorder, wait for food, and then have issues getting it tied to rewards account. Old app used to work great, major growing pains however so we don't come to BJs as often because of that. Help out, let us know when the system is fixed, and we'll be back. Thanks for listening and hope it makes a difference. Glad to update this review when all is back in order.
Unusable app. Will not allow me to sign back in using number, email or Rewards account to log-in, instead returns with a message stating account cannot be found.
Check your bill 3/5
Downloaded the app, got a free pizzooki- cool. Bill came, added the offer to my bill to deduct the $7.50, looked like it took, but didn’t. Charged for the free pizzooki-not cool. Probably better to pay with the waiter....
Menu ideas 3/5
Wish there was a way to see things like peanut allergies or gluten free options
The app needs refinement 2/5
By Blak One
Just about every time I’ve used the app, there are some kind of issues. At the restaurant. At home. It doesn’t matter. Did it get my card? Is it charging me twice??? Fix this please. The idea is good but the execution leaves much to be desired.
Excellent Service! 5/5
By B,s Sister
I frequent Bjs & try to get Lanie for a waitress, she is the Best waitress I have ever seen in any restraunt!! The food is pretty good just wish they would add to menu . Lanie is always on the ball!! Pleasant & knows the menu!!! She Rocks!!!! Short Sue
Plug in my points 1/5
By Energy customer
After enjoying a great meal, I attempted to plug into the system to log in my rewards. The app defaulted to 3/7/2019. Today was 5/8/2019. No one at your restaurant seems to know how to fix this...
Southern fried chicken breast? 3/5
I got the southern fried chicken breast lunch only to find out that it was just one
big chicken nugget not a chicken breast at all. I felt there was more breading then chicken. Will not order that again!
Worse than useless 1/5
By Play Steam instead
The amount of “lost” or useless orders here is mind boggling. Staff is either not trained or this app is just a gimmick to make you think they will have your order ready when you get there... actually probably both.
Seems like the San Mateo chain is the most poorly run chain in the country... so YMMV. Staff turnover is off the charts. But the amount of times I leave this restaurant saying “I will never go back there again” makes me think I’m a glutton for punishment every time I return.
Above average for restaurant apps 4/5
Extensive menu features and good payment design. Rare connection issues but it’s gotten much better in the last six months. Makes getting credit on your BJs card easy, especially if you’re using the bar.
Great app. Great restaurant
Check out when you’re ready! 5/5
Love love the convenience of this app! We always sit at the bar and when we’re ready, we just open the app, add our table number and we’re done! Love the tip calculator and the online ordering. I wish every restaurant app was this simple! Great job BJ’s!!
The app? 1/5
Is there no way to contact BJ’s restaurant?
I have spent over 1/2 an hour trying to submit my receipt. It says not found in their system. Really? I know we were there, I have the receipt & have entered everything at least 4 times. Guess I don’t get any rewards! 😭
App FAIL 1/5
We were on the waitlist. Upon checking in they found us. All good so far! However......The manager “put in a wrong number”..... from there on out we continued to be on the waitlist. Couldn’t fond our ticket. The poor server Austin kept going back and forth to get it straightened out. Finally found our ticket. It said it was connected to another account!! So we couldn’t pay. So we paid with our credit card. Austin said we should get the rewards because he had us linked. NOPE! No credit for this visit 😫😫😫😫
Lost points 1/5
Lost my points today and then discovered that my account didn’t exist! It has somehow been deleted. We shall see if I get a response from corporate.
Worked fine but then all my point disappeared 1/5
Had almost 250 points earned and the next time I went in to a restaurant all my points were gone and I never redeemed them! Lame....
Phone app 1/5
By Sandra Sks
I downloaded my app I entered all the information from my receipt it would not let me put the date that I was there it only would show the day before it would not let me add my points I deleted the app I reinstalled it I tried to add my points again this time it let me do the date that I was there but this is the next day I tried to do my points said it could not be found I still have not got my points my app is not working properly
Carry out 3/5
By cip island
We ordered a burger and a flat bread.
Burger and the service was great but the flat bread was not edible!! It was like throwing $10.00 in the trash
Great service 5/5
By Dr. Mattie Klare, D.C.
Super service, excellent beer 🍺
Food is great usually as well.
Preorder before seating is great.
App is functioning perfectly.
Worked One Time Out Of Two 1/5
Not much to say. Nothing about this app worked. I presented my rewards I’d when seated. At no point could it link my table’s check to the app. After the staff spent time trying to get it to work, I just gave them my credit card.
The meal and service was good, but the app is a sad disappointment.
Good for what it was meant for. I can check in and they have a table waiting for me. And I can pay without needing to wait for the server.
My first visit to BJ’s Lexington mall 4/5
My first visit the waiter was amazing and we got the ribs and tri tip steak and it was amazing.....I have to say I did not like the siracha cheese dip tasted little like cheese whiz but the ribs and steak i highly recommend. Look forward to trying other things on my next visit. Valary
Does not work mobile pay 1/5
Try mobile pay and it never gives you the ability to enter the table nbr. Completely useless. Even the staff at my BJs hate it.
I should not have to choose a star. Got an email ad for tax day 1/2 off pizza with free delivery and no service fee. Ordered my pizza went to check out ... NO DELIVERY AVAILABLE IN MY LOCATION. I live 4 miles away. Ordered takeout instead....pizza is now REGULAR PRICE. Restaurant and it’s app are PREPOSTEROUS. Tried calling....phone rang for 20 MINUTES....NOONE ANSWERED. YOU ARE HORRIBLE!!!
Great app especially to pay bill 4/5
I love this app. The first time I used it to pay the waiter chased me out the door assuming I forgot to pay the bill. The only thing keeping it from being a 5 star app is that at times it’s slow to respond. But in all fairness that could have something to do with the Wi-Fi at BJs.
App is slow. Food’s pretty good. THE PIZOOKIES ARE BOMB.
Lemon Thyme Chicken was great! 5/5
Mixed it up tonight cause burgers are always good. The lemon thyme chicken was great.
Service at bar is super.
Mobile App 1/5
Mobile app limits how much you can write for specialized instructions . Super annoying and inconvenient .
Never disappoints 5/5
By Singing Sox Fan
My husband and I travel full-time in an RV and frequent BJ’s whenever we can. The service is always excellent, the food is consistent with each location, and the app makes the experience easy. I add us to the waitlist and we receive a warm greeting. I also use it to pay the check. BJ’s is on top of the game. In case you’re wondering, we’ve been to 11 BJ’s. 😁
DR. R 1/5
Actually, if zero star rating was an option, this would be a “no star” rate. I placed a take order. I arrived at the restaurant and my order was ready. However, the server did not have the ticket and said her manager, Kim would have to assist and check me out as “Kim has the checkout stub.” Literally, I had to wait 30 minutes before I could pay for my order, and this was not without my asking if someone else could f/u w the manager, and/or if someone else could assist instead. The worst thing is, the manager Kim never showed up to check my order out. Three of her staff said their manager Kim “was in the bathroom.” The whole 30 minutes? I asked again if someone else could help check me out, and one of the other workers stepped up and finally figured out how to check me out so I could pay for my order and leave the restaurant. Needless to say, the food was cold when I finally made it home. I told my husband I will never order from the Del Amo BJ Restaurant again, and I won’t take any of my friends or family members to this restaurant. I will further tell my family never to give me $$$$$ gift cards for BJs. For a long time restaurant lover of BJs who won’t go back to BJs Restaurant, this should give you an idea of how bad the manager treated her customer- me (I should add the manager never showed her face to apologize even). Though this was the worst experience w BJs, I feel really bad for those servers under her management!
It works 4/5
Sometimes it's a little slow but that could be due to the cell/WiFi service. Sometimes it's a little buggy when trying to add points/discounts to your bill but that can be fixed by the waiter. All in all it works.
5 Stars 5/5
Very user friendly!!
One of the better restaurant apps i have used 5/5
The checkout was easy and rewards come fast. Better than most restaurants I have visited.
Insanely amazing 5/5
First off I am celiac and I need to maintain a strict gluten-free diet. BJ’s app makes it very easy to order from their gluten-free menu, including their wonderful gluten-free pizza with the ability to customize the toppings. You can pay with points or with dollars, and charge to a credit card or Apple Pay.
When ordering, you can specify whether you want delivery, dine in so your food is ready when you are seated, or pick up.
Great app 4/5
My only problem with the app was not having enough room for instructions, otherwise everything went perfect, I just called the store and asked them not to put the ice cream on cookie since it’s a to go order, she was very sweet and said “oh yes ma’am we do separate everything on to go orders”
I’ve been to BJ’s SO many times and I’ve never had a bad experience- EVER! They are the BEST. - from the greeter at the door, the server, food deliverer, the FOOD, drinks, EVERYTHING!!! HIGHLY recommend!!!
Outstanding Food and Service 5/5
By Big AC 4321
Outstanding food and service.
Wonderful service and the app makes things way easier than they should be! I love it!
BJ’s HB is Awesome 4/5
By MK from 92660
I am really into the entire digitally supported experience at the restaurant now.
From earning premiere check-in, through name recognition at the table and mobile pay at the end where you can simply use Apple Pay, it makes the overall dining experience modern age. This of course is in addition to Chicago style food for the family!
Awesome app, one complaint 4/5
For such a complex app with so many options it’s really well put together and easy to navigate. Just one complaint. There is no section for gluten-free or other allergen options and there should be.
Good Place 5/5
Food was good and service was better!
Stellar service and even better food! 5/5
Always good, always a treat.
Love BJ’s College Station 5/5
By Sew Fran
Dine here frequently. Great restaurant! Friends must feel the same way as I often see people I know. Love the food selection and service!
BJS app, great service 5/5
By 3-2 Know
My server, Ricky was very prompt and attentive. My turkey dip was awesome and the whole experience was flawless. Love the app and ability to pay my check on it.
BJ application 5/5
I thought it was very easy to setup and use. The payment option is great and fast.
Love bj’s for life 5/5
By bj 4 life 🍕
The bj app helps me order ahead and pay for the check it is a great way to do things simple and easy!
Tried to use a different card 3/5
We tried to use a different card than what was previously entered. Tried twice, no luck. Then we tried using the one stored and it asked us to enter the card #. Waitress didn’t understand it either. We ended up paying via the waitress, NOT the mobile app.