Rewards account 1/5
No one ever answers my emails through contact us in regards to resetting my email address to see rewards. Emailed three times. No response.
Not quite there yet 3/5
Prime rib included a free pazookie. When I ordered it from my phone the server said that it didn’t go through. Then when I pulled up my bill later it was charging me for the pazookie. I was unable to pay with my phone.
Always works! 5/5
As long as you pay attention toHow you’re getting your order, delivery is perfect. And the Staff is hospital and Professional and fun. Food is awesome, and a fantastic selection of adult beverages!
Great app! Order then go pickup!
Great app 5/5
One of the best food ordering apps around. Easy to add or remove items and to substitute other sides.
Not user friendly 3/5
Really slow and not user friendly
Excellent App 5/5
One of the best restaurant apps I have encountered.
I like the app but still glitchy. Tried to redeem $5 off and app said unable to redeem free pizookie. Bartender said something about free burger on my account. He fixed it.
Love BJs, wish the app was functional 2/5
First, the app is ugly. It looks like a first draft and has not adapted to modern design standards over the years.
I’d love to do more with this app to streamline my dining experience (placing orders from the table to alleviate waitstaff workload, for example), but various bugs and inefficiencies make this an inconsistent experience at best. Please give this app a modern overhaul.
The app is somewhat buggy. Can’t always find table.
Love this App! 5/5
As a septuagenarian I get a kick out of how easy it is to use. All facets. Love it!
It’s the APP 2/5
Food great, service great- the app does not let leaving a tip easy nor using a partial payment with Apple Pay and a credit card possible.
Love it! 5/5
The app was very simple to use, gave me the 20% off for using it and with PayPal it only took a matter of seconds to check out! It was great!
Service and food was terrible 1/5
By never agsin!
My daughter and I dine frequently. She has a gluten allergy. We were the first people in the restaurant. We ordered 2 Pepsi’s to start. I asked for a burger patty only no bun no vegs well done not burnt with mash potatoes. My daughter got grilled chix with 2 sides of mash. Other people started coming in. Our food took forever. The people behind us who came in 10 min after us got their food before us. The food comes my burger is burnt. So I’m stuck eating mash potatoes which I ate about 1/4 of. My daughters chix was so tough she could barely cut it. She ate most of it cuz she was hungry ate none of her mash. Our server never checked on us. My daughter didn’t have a drink. He finally showed up I asked for a container for the mash potatoes n 2 drinks to go. He takes forever. Meanwhile the manager comes out. I explain the situation. He says well I took care of the chix n burger for u. I said we never even got checked on. We had horrible service. He said sorry about that. Have a nice day and walks away. He didn’t care at all. So I get home and call and ask for the general managers phone number. They won’t give it to me. So we will Never be back
Order for pickup 5/5
This is my first time to use the App to order for pick-up. Loved how easy it was and the way the menu items appear. Also I had a $5 coupon because it was my first use. Can’t beat that!😊👍
You need a different developer. 2/5
It is a very buggy app and you never get a new version without new bugs or, sometimes, the return of old bugs.
Love it 5/5
I love eating at bj and love having the app it is easy and Using the Apple Pay makes it even easier. So everything is payed for up front all I have to do is pick up my food I still haven’t used the options for dine in or delivery, but so far I love it!
By Karisa iPod
Love this app! It’s a lifesaver and so easy to use!
Poorly Set Up 2/5
I keyed in the wrong email address when I initially set this app up (typo). No way to fix it, can’t change email address. Can’t re-enter new info since it is tied to my cell phone number.
App double charged me 1/5
The app double charged my card and there is no way to get tech support. They have a “feedback” function (buried way deep in not-obvious menus) but no one responds to it.
I had the most delicious steak and service was excellent ! I can’t wait to come back.
No issues 5/5
Love the app and the perks you get from using it. No complaints.
Doesn’t work half the time. Can’t get my points. 1/5
Before the upgrade and change in BJ’s reward program the app worked beautifully. Now it’s terrible. The server can’t enter my Loyalty ID because if they do I don’t get my points. I have to enter the table number manually and have it search for my account. That is when the app is working. Today it just keeps saying ERROR so I can’t access my rewards. It is So Frustrating considering I eat there AT LEAST once a week. I’ve lost out on a lot of points because of this.
Last update said better queuing 1/5
The queuing seems to have stopped entirely 😬.. lol.. I added myself to the waitlist n showed up at the restaurant, to hear they don’t see me on the list. App hangs, timeouts.. people fix it ..!!!
Too bad for wait times 1/5
The app takes the order only if it can provide status like Dominos pizza to show that the order is ready and can go for a pickup
Bitmoji Keyboard 1/5
On this BJs app for two years now and with 3 Different iPhones models the Bitmoji keyboard pops up when I’m trying to type/select my table ticket number and to add rewards...very annoying! This occurs almost randomly but always! Please fix this bug!
Bad app not able to use preferences. 2/5
Bad app some features do not work. Tried to add a beverage preference and it didn’t work. We can do better What else would we use it for. But I like the food and the service is the best.
Payment Processing 2/5
Ordered, one item not available. Completed order then tried to pay, it said failed. I thought since it was my ATM card it might have thought it was fraud so I tried a different card and it also failed. I then tried to complete processing without the payment and the app crashed. Had to go back in again and choose to pay at pickup. You need to make this more convenient for people if you want them to use it.
We had a terrible experience tonight. We have been about 5 times since the Warwick location opened and have loved it so far, but tonight really changed that for us. Our waiter was terrible and took over 10 minutes to come by and acknowledge we were there and take our drink order. My husband had the broccoli soup bread bowl with boneless wings and apparently the bread bowl dropped on the ground before coming out, so they had to make another which took over 20 minutes to come out and we were done with our meals by then. It wasn't even the time, it was that the waiter never addressed the wait until right before it came out and was extremely slow and could have cared less that we had already finished our meals by the time the soup came out. We were also charged for all of our soda refills. On our other visits we had never been charged for refills on soda so that was very confusing? Are there only free refills on certain nights? Very disappointed and saddened bc we really thought we found a new place that would always be decent.
Works great 5/5
Makes payment easy
App slow, food disappointing 1/5
Since the last update, the app runs slower, tired of watching that pizza icon go round and round, update erased all saved info. No update on delivery progress like there used to be. And this is the second time the gravy with the fried chicken is not edible.
App not reliable 2/5
The app works properly less than half the time.
Bad app 1/5
By rl penwell
Needs work. 1/5
By BJs BS
Won’t find my bill using my table number and won’t let me redeem any rewards. Bs since they expire in a week
App is Glitchy, Slow, and Fails to Work in Restaurant 3/5
I have attempted to use the BJ app in various BJ restaurants around the country with the same results time and time again. It is consistently slow, freezes, and/or gives the spinning pizza wheel of death whenever I try to use it to order, get seating, or pay.
The app, at the barest of minimums should work in the restaurant it is designed for.
Excellent restaurant & excellent app! 5/5
Love how I can easily check nutrition values & pay the bill. Only suggestion is that sometimes the internet connection isn’t good in the restaurant.
By Joe black in the saddle
Only works about half of the time 1/5
The app finds my check but then fails to allow me to complete payment about half the time I use it. Always have a credit card with you. It shouldn’t be this difficult....
Gluten Free? 3/5
Can’t find option to sort for Gluten Free options. The website has a sort feature but haven’t found it on the app. Otherwise, easy to use app.
Works great 5/5
It works great! 5/5
Makes the BJ’s experience even better.
App rarely works. 1/5
I always have problems with the app. If I am with someone even on superset checks, you cannot use mobile pay as it cannot split the table. I try to enter my receipt after to track my points and it always rejects it. Love the food, but the poor app is worse than no app.
Poor service at the bar 1/5
Poor service the bar . We’ve been here 30 minutes since ordering and no food. Several people next to me have been served before me. 27 people at the bar and 1 bar maid. Order just showed up and it’s screwed up. No chicken on my wife’s salad.
Doesn’t work 1/5
Downloaded app to get 20% off. Couldn’t use app to pay. Dud
When it works, it’s great. Problem is it only works half the time. Twice I have lost my $10 reward. It just disappears (not expired) and there is no way to get it back.
The recent update.. 2/5
The app will not function thanks to the recent update. Frustrating.
Fix it 1/5
Keeps glitching on log in
Constant freezes 1/5
Piece of crap! Freezes up most of the time. Always downing again.
Be careful times you won’t get your points.
By Maritha Lynn
Our server was excellent ...... although the restaurant was crowded on Saturday night . He checked with us regularly and was a delight ...!!! I will definitely come more often . the Ahi salad was much better this time than last time . I almost didn’t order it , but was happy I did ❤️❤️❤️
Good Eats 4/5
I’m so glad we came here. The service was excellent and the food was great. Will be coming back here more often.