0253a Great food 5/5
When we are in Tyler we always eat at BJs!! Great service great food and great visit with Greg and Brandon! Samuel S did a great job making sure we were taken care of. Prime rib was excellent. Go on Friday night and have the prime rib. Always exactly like I like it prepared. More food than I could eat and then we had a pizookie!! Very good! I’ll give The restaurant a 10. Thank you all for a great time with my 92 year Old Mother. She loved it too. JP
The food and drinks are always great but the service is awful. I’ve been to this restaurant many times and I’ve never once had good service. I worked in the restaurant business for years and I know good service, it’s a real shame.
Can’t pay online 2/5
A mobile order app isn’t much use if you can’t use it to pay. The app instead tells you to wait ‘til closer to pickup time, check back, and THEN you can be redirected to their pay site. Except it doesn’t really let you. BJ’s, you really need to either fix this or just require pay on pickup. This is too much work.
Great service 5/5
We have always loved BJs and the service has at the Menifee location has always been really great. This app only makes it all so much better !
Love it 5/5
By Word Lover Two
By Snide remarks
The app has some nice features and is easy to use. However, there were at least two big problems we had: 1. Using free items-I got an email with the free item, I was able to select it to use it, but it never took it off the ticket. Not much of a free item if you can’t use it. 2. Gift cards- no ability to use them when paying through the app.
Of course, nobody at the restaurant would help with it.
Bjs food is fine, but the wait is on par with BWW when I go.
Quick and Easy 5/5
Enjoy using the convenience of BJ’s app for paying the check. I always check with the waiter to make sure that the payment gets processed, which is what they recommend (although not necessary), and I’ve never had a problem with the payment not being processed correctly. Love the quality of the food too!
Love it 5/5
I love this app. And this restaurant. It’s easily my go to place and the food is always amazing. I love it
Delicious And Fun Atmosphere 5/5
Love coming here! The choice of ahi ( fish), chicken or hamburger adds to the ease of ordering and then every one is happy!
Easy to order but pickup service could be faster 3/5
It takes at least 10-20 minutes to get my order when I reach the place
Lost points 1/5
Had 2 $10.00 rewards. Tried to use mobile pay option and apply the reward. App said reward was successfully applied but it did not show on my total. Proceeded with mobile pay anyway since the app now told me I had only 1 reward remaining...was charged without the $10 reward applied and still only have 1 reward. So basically the app deleted one of my $10 rewards
Can’t load receipt for rewards 1/5
Been trying to load receipt details for rewards for several days now with no luck.
Won’t let me order through app 1/5
By Tamu Mommy
Trying to get delivery and all I get is that my address is not verified but doesn’t say what to do? Grrrr
Don’t use Apple Pay 1/5
I had a great experience with the dining and drinks, but when it came time to pay using my Apple Pay, it automatically left the tip. It was set to the hottest amount without any clarification. It automatically tipped for me. Don’t use Apple Pay in this establishment!!
App is pointless 1/5
By Party of 10
The *idea* of the app is great - check in online, order food so it is ready, wonderful! The problem is in the execution.
First, we have a large family - 6 kids under 10. We have never been able to reserve seating ahead of time because we are a party of 8 and the app only allows reservations up to a party of 6. I have to believe larger parties frequent the restaurant enough for this to be a frustration.
However, with the newest update, you can order your food through the app (even for larger parties!!), it tells you when to show up, and you are seated with food prepared for you more quickly. So... our party of 10 (we had two guests with us) ordered the food, waited at home for 15 minutes before driving to the restaurant and we showed up exactly at our “time given.” Unfortunately, because our party was larger than 6, the restaurant was never notified. So we had an *additional* wait of 45 minutes. Ok, so we finally sit down and this is the part where our food should come out more quickly because we ordered through the app. Nope. It still took 20+ minutes for food to arrive.
Meanwhile, I see signs throughout the restaurant touting how easy having the app makes dining. If you want to make it easy, allow for bigger parties to reserve a table, actually communicate to the restaurant even when said larger parties order, and for goodness sakes, if you give a time to show up at the restaurant, follow through!
App does not apply offers 1/5
We went to BJs tonight and used the app to pay. We attempted to redeem our free Pizookie coupon and the app said applied. Then when the app put us back to the bill to pay, it still charged for the Pizookie and then it deleted my coupon. Not a big deal, but probably not going to use the app again.
Also, the app offers a free Pizookie when you pay with app, but once again it did not work.
Either fix your app or don’t offer free or discount items for using the app.
Useless app 1/5
We placed an order as we were waiting for more than an hour for a 30 min wait time. Expected that we’ll have the order on the table when we get the table. However, server looked at the order in the app and created a new order and told that the app doesn’t work.
Why create expectations that can’t be fulfilled?
Can’t rate it lower than this, unfortunately.
Friday night at BJ’s 5/5
The prime rib meal deal is truly a deal! And our waiter Josh never let my glass get more than half empty.
Can’t track visits or edit profile to add email promotions 3/5
Waitlist has worked around half of the time. The other half, I’ve had to phone the restaurant.
I don’t use mobile pay, so I can’t track my visits on the app.
App shows “Profile updated successfully.”, but the switch for Emails with Promotions, Offers & Events keeps resetting to the off position. Haven’t gotten It working since noticing it a few updates ago (so it’s not just the last BJ’s or iPhone updates).
Always having issues 1/5
BJ’s better get on the ball. Ordered my food through the mobile app. My friend went to pick up the food. And guess what??? My label didn’t print so my food wasn’t ready for curbside pickup. So she had to wait for them to make my lunch.
Great app horrible update 3/5
We eat here almost weekly. I love the app. I get to look at the menu and make a decision prior and the rewards are great! My problem is with the most recent update I lost the rewards I had. Honestly if it wasn’t for that I would have given it 5+ Stars.
Nice Place 5/5
Today was my first time here, the restaurant was doing a fundraiser for the Neurofibromas Network. The service was good, the food was good, and so was the atmosphere.
I highly recommend this place.
Love the app. So easy and no fuss! Meal is always how you ordered and no confusion!
Wish we could call our server from app 3/5
My waiter was MIA... it would be great to have the option to call him on the app
App doesn’t work properly 2/5
By Rich Zzzz
App is great idea but earned reward dollars keep getting erroneously deleted from my account. Restaurant doesn’t know how to resolve and fix this. Need to fix this bug!
Horrible app 1/5
App indicates that your rewards have been applied but they never get applied. They just disappear from your available rewards.
I love BJs but this app charged an unauthorized tip on my online order.. last time I called it in and it was much easier and didn’t tag on a tip.
My Experience: 5/5
By Sockloverman DeviantArt
It’s not only the Mobile Pay that is to my pleasure; it is the friendliness of the people who I can relate to. I Thank God for them especially Bradley.
Can't redeem rewards in new app 1/5
Couldn't redeem rewards/points with new app update. Had to deal with staff to apply rewards which took a long time
Have been here a handful of times. The food has always been very good and the service friendly and attentive.
It tells me I have rewards but it won’t apply it to my check! Then when I paid it told me the wrong amount was paid.
Works as advertised 5/5
Haven’t encountered bugs or issues with app.
By Melvin - Global Strategist
The app is pretty good but needs to be more efficient in options to make mobile payment based all option versus link to table
New rewards program stinks 1/5
Previous program was great - we ate there way more often due to the quality of the rewards. New program is awful. Rewards expire after 60 day’s? Really? Boo on you, BJ’s. We’re dining elsewhere now.
One Of The Best Restaurant Apps On The Market 5/5
By JMORGAN PHOTOGRAPHER
Easy and simple to use with the customer in mind.
Everything is good except the app 1/5
food at BJ’s is always good but this app is always wrong. Gives you the wrong amount after you pay. Doesn’t deduct discounts or promotions.
Do NOT pay via the BJs App 1/5
On 2 separate instances I ordered online and attempted to pay via the app and received and error message that the payment did not go through. However, the payment immediately showed up on my credit card statement. The store did not have a record that I paid. I had to go inside of the store (which defeated the point of me doing curbside pick up) and show the store manager proof that I already paid and true money hit my account. BJs you need to fix this ASAP 😡
Very Disappointed 1/5
Bad service all around. Spoke to two different people just to place my order. Watch out for those extra fees charged when ordering out. And on top of all that...... still got my order wrong!!! Not happy at all!
User friendly app 5/5
Out of a few restaurants that also have apps, this is one of my favorites. Easy to order take-out and select from various menus. The mobile-pay option has not failed on me yet. A search feature might be nice, but overall the app is quite user friendly.
Like the look and feel but had issues 2/5
I created an account for some reason it won’t go past 55 percent in safari on my iphone. Tried a few times to get it to 100 percent no luck.
I gave the waiter my rewards number.
It was nice it was nice the bill came up on my phone. I selected to redeem free pizzaz (sp? Dessert.
Said successful and it never took ot off the bill.
The place was way busy and waiter had to many tables to wait and figure this out since i figured it took it off and i paid.
Not happy. Liked the place and food. App gave me a bad taste not sure if it will stop me from going or not. Like to get a refund first.
Rewards points not working 1/5
Ever since the change we have not been able to use the points.
We always pay on-line, when it comes to redeeming the points it says we have 0 points; however the app and e-mails received show a $10.00 reward available plus 90 more points!
We already lost a $5 reward and $10 reward.
Never had a problem redeeming points in the old system.
We like the food, the service, and the drinks, but hate the app!
We go to the Pembroke Pines location in Florida.
Not happy 1/5
I’ve had much better steak at Applebee’s, but my complaint isn’t with the food. Our waitress wasn’t the best, so with that said I downloaded the app to pay and go and I put in a lower tip amount in and the app doubled the amount I put. Not happy
Overall good experience with the app 5/5
Mobile pay, pre-registration and points tracking all add to the overall opinion. It's a restaurant app so if it works, makes my life easier and takes less than a few minutes to set up to accomplish those positives I'm good with it.
The latest update is horrible 1/5
1. They removed Apple Pay support. Why ?
2. I always ordered on the app and instantly got order confirmation. Now whenever I order I have to keep waiting for the confirmation. My order is always pending. It is quicker for me to go to store and order vs ordering on app.
I loved its app but now very sad with it.
In & Out ! 4/5
By DJ DYNASTE
Works awesome, no hassle. They way it should be.
I hate their ap! 1/5
By Disney Diva123
Hard to use. Difficult to use!
Date is off in the ap. 3/5
Default is the date is for yesterday. Not able to enter my check info.
Best Brewhouse Beers and App 5/5
The Mesa location is our favorite brewhouse! I enjoy the Jeremiah Red and hubby likes the Nutty Brewnett. We have never been disappointed with the food and always try something new. The app is the best! Love paying through the app and getting points. The wait list is awesome and I highly recommend using it while driving to the restaurant. The waitstaff is very attentive and friendly.
One of the Best Apps 5/5
Love it. I love the salads, best I’ve found. Love the rewards and get preferred immediate seating in Pasadena on a Friday nite! The app works really well and pretty intuitive to use. Took a a screenshot of my rewards number to just show the waitperson and also used the remote pay with no problems.