Clipped coupons disappearing 3/5
By J Dog H
I love BJ’s and clipping coupons is fast and easy. But lately I’ve started noticing that I’ll clip coupons, go into the store and only “some” of them show under “clipped”. Then I’ll try to find the coupons again under “available” and they’re gone. Then those coupons will show up the next day under “clipped” This is very frustrating. I have not been purchasing those items because I have no proof I have a coupon for it if it doesn’t come off at the register.
By mary anne coffin
I thought I had a code for an outdoor chair which was not available I. Store it only came in so I ordered online did everything correct for free shopping. Couldn’t get it to work. Tried and tried. So disappointed
The Best! 5/5
Great customer service
Basketball Hoop 5/5
Excellent app to send it for my grandson birthday ! Jacks
Very good application to order things and pickup later
Needs improvement 3/5
The delivery checkout didn’t work right. Could not leave instructions.
Fairlife chocolate protein shake 4/5
By Mrs mommamc
I’m very disappointed that I cannot find the fair life protein shakes in my BJ’s store in Chesterfield Michigan. I had to order them from Madison Heights.I am requesting that chesterfield order more in the future so when people come in they can get them
Scanning products 2/5
Not able to scan Frito Pick N Pack, nobody in the store could help.
Easy online ordering 5/5
By best discovery
Easy go find items, coupons and checkout.
Efficient service 5/5
Worked well through the pandemic.
New member 5/5
By Gustavo , hijo de Dios
Good start shopping in this store
Curbside pickup is terrible in most stores 1/5
By mad shopper 345
Curbside pickup is absolutely terrible. Waited as long as 45 minutes for them to bring order out and I was only one at curbside. Today I waited and waited and had to go into crowded store even though I’m immuno compromised and that is why I do curbside pickup. This was after I got a text saying the order was already picked up. No one in store ever picks up phone. When I got in no one would help. Finally I see person with my items. They said that they knew I was waiting outside but superior told him to let me come inside store for the pickup.
They have coupons but when you make the order the coupons don’t work please check this and fix it
Good overall, has some drawbacks 3/5
When the “Add to Cart button works, it’s great. Otherwise your items get shipped instead of free pickup!
By soyyyyyyyy ❤️
Much easier now 5/5
Much easier when it referenced prior items I bought
Rotten, moldy produce 1/5
Too many instances of receiving rotten and moldy fresh produce when I use curbside pickup and don’t get to choose the items myself. I’m done buying produce at BJ’s
App is so easy to use
Locked out 1/5
By jeff gazetti
Was working great for months. Then all of a sudden, locked out and password no longer works. Called 800-BJS-CLUB and could not understand foreign accent. (Way to outsource jobs you morons).
Reset password didn’t work.
Bottom line: leave it alone. It wasn’t broken, stop screwing with it.
Unable to submit order on website 2/5
Website was fine until I tried to submit order. Tried on chrome and edge. Cleared cookies, cache, etc. no good. Worked on phone app but was sluggish. Now I am writing a review where I can see the title but can’t reD my comments.
Glad to try for 1st Time 5/5
First time trying this so hope to always enjoy using this method
Buy It Again 5/5
By B. Shep
I really like this feature, especially when you buy something frequently. You can go to a previous order and purchase again without searching for it.
Good store 5/5
I love to shop in this store , because they have a great prices
A few bugs but great & convenient when it works 3/5
Great concept & I love it when it’s working properly but when it’s not it’s annoying to have to go inside when you only intended todo a car pickup
Every time I try to use a coupon they are sold out. I dont think they want you to save any money.
Easy ordering 5/5
This coffee maker is the best. We’ve had it for years but it’s starting to leak & needs to be replaced. The price is the lowest we’ve ever seen.
Poor app!!! 1/5
Another update: the developers either can’t or don’t want to fix the problem listed below about accessing the app in their store.
Also it’s extremely difficult to find out how to review a product both on the app and on their website. I guess BJ’s doesn’t want you to review anything.
Update: I communicated with the developers because I can’t open the app in the store. According to them, you have to use BJ’s Internet to use it in the store. Since I don’t use public Wifi EVER!!!, I downgraded my rating to 1 star. Not everyone is comfortable using public Wifi. What good is an app you can’t use while shopping in the store. I used to be able to access it so it must have been part of an update changing it. You can’t access your lists or coupons.
Original response: If I don’t open the app before I get in the store, it won’t do anything in the building. I can’t see what’s in my list and the coupons I clipped. It will open but the location is Akron, and I live in Florida and it won’t let me sign in. What’s the problem with the app?
Be prepared to have your items rescanned at the door!
I was pretty happy with the whole process until I reached the door. All my items (but 1) scanned and I paid with ease with my credit card. I get to the door and the greeter was required to scan 10 of the 15 items on my receipt. He lost track of what he did and did not scan. I had to unload half my groceries onto the floor in order to make all the barcodes accessible. I got to skip the line at checkout but created a huge line behind me at the door while this process occurred. I use a similar scan and go feature at a different store locally and you just walk out the door when you’re done.
It works about 10 % of the time 1/5
It works about 10 % of the time.
Chaotic mess 2/5
There’s no order to anything and you can’t search your cart!
Can’t even see the text I’m typing here. Buggy app.
Make chip options 3/5
I don't like that you can't pick which chips you want in your 2 pack
Getting better! 4/5
Too bad you can’t scan wine, you must go to check out.
App is worthless; tried to scan items for express pay, still had to make the long register line because one food item would not scan. The employee in the meat department who very kindly tried to help tells me it’s been a problem and he doesn’t know how to solve it.
Bjs Furniture 5/5
I have been purchasing BJs furniture for years. The products are durable, the quality is good and all of my family members are surprised when I tell them where I purchased the products from. My children are grown now and they buy from BJs as well. I’ve never been disappointed.
Worst UX ever 1/5
By dee see eff
This app makes getting out of the store a nightmare. If you use it to check out, the person at the exit has to scan Everything. In. Your. Cart. Again!
Express pay 4/5
I’ve used express pay a few times since it was available. While it saves time in line, it takes more time than it saves when I exit bc the person checking me out has to first scan they QR code, then scan every item I am buying, so it takes much longer. THEN if I need to return an item, it is a a challenge bc customer service is not sure how to do it. I’ve been told the receipt is supposed to come up with scanning the membership card but each time that has been unsuccessful. And they Have to return as if there is no receipt. Frustrating for all. I won’t be using it again till it is a handier process.
I like the fact that you can add the coupons to your account and they apply automatically at check out. You can browse the specials at home, add coupons, check gas price, order online etc. Express pay was the best of all features IMO when I was in the club and wanted to skip the line and touchless pay now in covid times and I love the fact that Freeport was one of the selected clubs that offer this feature. I take one star since I found out that the last two times that I used express pay I was charged $3.50 fee (wth?) and I stopped using it. The only think that I don’t like about the express pay is the limit of 15 items that it is too low when you are shopping at bjs. I can’t find a reasonable rationale why bjs will be interested in charging you for making yours and their life easier in decongesting the lines at the register? No sense. My 2 cents, use the app but stay away of express pay. Peace
Quick checkout 5/5
I love the fade check out and coupons were loaded in the app already
Organize and put things together 3/5
Put all of one thing together. Like paper plates. Don’t spend them
Out on your app
Coupons don’t work on iPhone SE 1/5
Coupons do not load when using an iPhone SE. however on my old Samsung, it works flawlessly.
By Marvelous Future
I am so thankful for BJ’s Curbside Pick-Up, because sometimes I just cannot make it to the store. This location gets a lot of business and the parking lot be packed. I am so happy when I can order my items and drive up to Curbside get my gas when needed. Thank you, BJ’s for being my family favorite Club Warehouse Store.
BJ’s Rewards 1/5
Please add the ability to see progress to the BJ’s rewards again! It was very helpful before!
Alimentos frescos 5/5
Shipping is a problem 3/5
I love the app and how easy it is to use for online order for store pickup. The only problem is how often something is out of stock and I don’t notice it will be shipped. I’ve paid for shipping on ridiculous items like a bag of chips (total cost $14) too many times. Not to mention it’s a huge waste to ship something like that. I should slow down and review my 40 items more carefully but I’m a busy working mom, hence why I order my groceries online.
Shopping in store 4/5
Prices are higher in the app vs the sign in the store.
Quick and caring delivery service 5/5
By Fussy Food Fan
Jay Steinberger 5/5
By crazy jay stein
Excellent place to shop for value and service
More items 5/5
Should be able to scan more than 299
The app needs a lot of work 1/5
The app is terrible it freezes all the time and it moves very slowly. I add things to the cart and BJ’s never has it definitely needs some work
The pros & Cons 5/5
The ordering system works pretty well. The delivery system could use a bit of work. The last worker brought my items out on some kind of bakery looking tray & dropped some stuff into the ground. It was a very warm day & I was not going to wait for them to go get another item. I took the damaged items. I get home to find I had 2 of an item I only ordered one of & items I ordered were missing. That requires calling to reconcile the discrepancies. Which requires going over the list & insuring you have what you paid for. But, it beats going through the store yourself when you are disabled. And, you get to keep whatever you get that you didn’t order. So, I feel o.k. with the process overall & would recommend it, all things considered.