Good with a few coupon bugs 4/5
By Crystalclear84
I like the app overall. The biggest bug is trying to use a coupon on the say it expires for an order through the app.
BJ review 5/5
By LJS from Plymouth
I love everything about BJ’s…. Their prices are great…. The quality of their food is awesome…. They are my go to place for just about everything seasonal… like cards,decorations, gifts… they have terrific selections. The employees are helpful and pleasant…what can I say….their terrific!!! Oh and their gas prices are good also!
CVV 2/5
By Wyatt's Burp
I don’t like having to get out my card to enter the CVV Code each time
Coupons 1/5
By Char 66
I can’t get in to the app to clip coupons , very upsetting. I didn’t have a problem until a few months ago !
CANNOT SEE CHECK MARK OF ITEMS ALREADY ADDED IN CART 1/5
By Anayansia
WHEN IM SHOPPING BJS APP OR ONLINE THEIR WEBSITE IS SO OLD AND OVERDUE FOR AN UPDATE. WHEN I’M ADDING ITEMS FROM DIFFERENT DEPARTMENT AREAS AT BJS, THE BJS APP OR WEBSITE DOES NOT SHOW A CHECK MARK TO ITEMS YOU ALREADY HAVE IN THE SHOPPING CART AND SO YOU HAVE TO GO BACK TO THE SHOPPING CART TO CHECK TO SEE IF AN ITEM YOU CLICKED TO BE ADDED WAS ACTUALLY ADDED TO THE CART BECAUSE THE ITEM DOES NOT SHOW A CHECK MARK DURING THE BACK TO SHOPPING WINDOW AREAS.
BJS FIX THIS PROBLEM
[email protected]Awesome Experience 5/5
By battleship2257
What a pleasure to place and pick up my order at the Jensen Beach store. The program is easy to use. I like it gives me my previous purchases, and the staff is fabulous and polite.
Check out app 5/5
By RealtorAna
I love the BJ’s app for checking out. It’s wonderful not to have to stand in line. You should have signs of telling people they have that option.
Really fast and easy 5/5
By Lunablu1125
It so easy to use
Such a convenient way to shop 5/5
By QueenzPoundKakez
I love my local BJ’s although they’re instore staff may be at times a bit crass. The needs of my usual items are there!
Skipped the line!!! 5/5
By Jcmesa
Excellent way to pay when you have less than 20 items
HORRIBLE APP 1/5
By JSE0027
I’d leave 0 stars if I could
Doesn’t allow to pay when finished for online shopping very annoying. So I called “customer service “ and they are closed even though it says they are open from 11-6. So I called the store and the person didn’t have a clue. Her answer was “ yeah I’m not sure but you can come and shop in store “
Definitely not renewing my membership after this.
Hard to sign in 3/5
By janerbp
Took me 20 minutes to renew my membership. I kept signing in but the site would bring me back to another page.
Iffy app 2/5
By Varin57
Too often trying to use the app, the screen freezes where I have to force close the app and open it back up again. I’ve given up trying to pay for the food in the store through the app. I either get a blank page or when it comes up to the billing information I can’t scroll anymore. I even have problems using the coupons where the screen goes blank I won’t show me anything anymore. I’m glad that booklet comes in the mail with the coupon codes I can bring to the store.
Great Way of Getting Needed Items 5/5
By LesiaSV
User friendly app with ability to get the items you need and pay for them on the spot without worrying about product shortages. Everything is at your fingertips!
Great Experience every time 5/5
By Barkston11
Most often has what we need, either in store or available to ship it
Unbeatable Convenience! 5/5
By RoxieRN12
I’m a working mom going on 14 days straight tomorrow! You cannot beat the convenience of pulling into a parking spot and someone rolling out your groceries! A large variety of coupons makes it more enticing! Thank you, thank you, thank you!
Crashing 1/5
By Ohhmom
The app would be great if it would stop crashing EVERY time I use it.
Can BJs please start posting MEANINGFUL release notes for the new versions? 3/5
By greenmi
Instead of the canned copy paste
Clunky - Needs improvement 2/5
By ddfun13
Search function is awful. Considering BJs limited choice options search should be more intuitive, like when you chose deli and no deli meats from the deli counter appear.
Does not save your notes, delivery instructions, item preference (thin sliced, organic okay), you must put them in every time you place an order. Same is true if you are in checkout and go back so you can add items, you must read all instructions. Worse thing is when you have chosen same day delivery yet every item gets added to your cart as pick-up. You must manually chose same day delivery for each and every item every time.
Johanny 5/5
By ClevG
Excellent
Convenient 5/5
By Renee957
Love the convenience of shopping on line and picking up. Saves soo much time. Orders are always right!
Not enough 3/5
By C C Russell
Can’t get more than 20 items
Not always the best price 4/5
By rin for fun
Don’t get me wrong I still love BJs, but sometimes they hook you with a good price and it continues to inch up until buying in bulk is not worth it.
Easy peasy 4/5
By cinthec
So easy to order on line for pick up and keeps me from impulse buying. 😱😹. Only issue was BJs would not allow me to add a certain refrigerated item for pick up even though I had other refrigerated and frozen items in my order. Only option was delivery - NO. Guess I will have to purchase when I get to warehouse (and maybe some impulse items! 😹)
Needs work 1/5
By TheBalancedTeacherLife
The app did not have an easy sign in process for the person who is not the primary account holder. Trying to sign in with a secondary card was impossible. Trying to reset. The password for the primary account was difficult. I wanted to set up a pick up person that was not the primary card holder and it would not let me. This app needs a lot of work.
Bjs just doing me wrong 3/5
By ChrisP Rd
It’s just wrong and no one offered me any compensation for twice I got vacuumed sealed ribs the smelt rotten then recently I got milk that was off before the due date, now a charge bjs can’t find when I call nor do I have a purchase matching the amount and it stays pending for days the disappears and comes back, I never get contacted about substitution options and I think that is it
Why 50dollar extra charge at check out? 2/5
By R000000007
Why BAIT AND SWITCH
???!!!
Your site info clearly says u accept Apple Pay, yet at checkout u didn’t give that option.
Only to bill a credit card?
What kind of outfit are u running?
When I come for pick up, I expect u to switch payment from the card to Apple Pay, as I have money in Apple Pay expressly for that purpose.
Oakwood BJs 5/5
By Barbaree K.
Great customer service, clean, with fast service!
E Z 5/5
By ez12play
Checking out with the app made life a bit easier.
Thank you.
Online coupons great, express pay not so much. 2/5
By Uhnawn
Express pay requires the person checking receipts to basically rescan half the items in your cart. One time the scanner would ‘t load, so what was supposed to be an easy checkout turned into an episode of embarrassment as the staff tried to figure out what was wrong and the line backed up behind me. Either fix express pay, trust your customers or remove the function.
Best thing ever 5/5
By jpl bx
This express Checkout is the best thing as it makes your time at BJs more efficient. BJs needs to add more items, 20 is not enough.
too expensive for delivery 2/5
By KazumiSunMoon
Food is not always fresh
Grateful 5/5
By fidgewidget
Thanks for offering curbside pickup. I’m recovering from surgery and unable to walk through large stores .
This app is a nightmare. 1/5
By Ingrid💛💛💛
This app doesn’t allow us to remove coupons from our saved coupon list. It freezes entirely way too much. Info if never accurate when it comes to sold out items
Used to be better 2/5
By JOKEGOOGLIA
For some reason, once you “Save for Later” on an item, you can’t “Move to Cart” like before. You tap repeatedly but nothing happens.
It’d also be very useful if an item is out of stock, to note the nearest store that has that item available.
Buggiest App Ever! 1/5
By PCLuis04
I work in IT and I have never dealt with a more poorly developed app in 10+ yrs. For the hassle its taking me to just update my account info tge perks better be worth it.
Crappy app 1/5
By Simple life1
Took 5 times to get my credit card info in.
Ordering on line .. 5/5
By clearlynana
Always soo pleased with your products and service .. Your prices are the best !! And delivery is soo quick !! Thank you !!
Great web site 5/5
By Judeaous
I’m a member of BJ’s & Cosco. I find them pretty equal in comparison, when shopping in the store. Although I rarely shop in the store, I order from the app, and pick it up. BJ’s app is 100 times better & easier to shop!! They are milestones ahead of Cosco on line.
Website 1/5
By mets50
Keep shopping on me
Outstanding Service 5/5
By OTEGNana
My local BJs has been fantastic with their online ordering and pickup throughout these difficult years. The employees are always so friendly and offer superior service. Thank you so much.
Falls short 1/5
By Klavier1us
Great idea, currently poorly executed.
Here’s why:
1. Membership card should be accessible w/o data connection. The “competition” does this.
2. Membership card needs to be immediately accessible. It’s not- it’s buried several levels deep.
3. Once you find ur card in the app & b4 u can scan it for a transaction it jumps elsewhere to try to get u to pick a warehouse location.
This backs up the line and makes the app much slower than using a membership card- which is exactly what it forced me to do.
These things should be easy to fix - other warehouses make it simple & quick to access & use ur card in the app. Looking fwd to posting a review that says this is all fixed.
Checking out cart doesn’t work 2/5
By LadyDCam15
Tried several times to check out my cart for pick up in store, nothing happens just a blank screen. I eventually tried Applepay it seems to have gone through hopefully the order is in.
20 item limit 3/5
By axo1998
This is a great feature on the app, but it is to low an item limit. When I come here, I do a big shopping and would like to scan and go, not have to choose between how much I buy and waiting in long lines.
App 4/5
By MDfor me
I like the App however as far a functionality I would like to be able to have additional function to place cart items to my list. The save for later is not functional as far as save to list or to remove items. No matter how hard I try. Even deleted app and reloaded.
Mrs F 2/5
By annoyed intensely
App is terrible. Always have one problem or another. Sometimes it won’t let me enter the cvs code. At other times, when I’m trying to pick up the items it doesn’t let me. It won’t let me input my car color or make. At other times, I can’t connect at all. This happens all the time.
Very Convenient 4/5
By Pastor "J"
Love the app. And express pay just takes it to another level. No lines in and out as fast as you can find your merchandise. Great!!!
Very Easy and Convenient 5/5
By nicknamedinna
I use the app for pickup orders and it is simple to use and pickup is quick. Orders have been accurate always.
Express Pay a joke 1/5
By Kimjgel
Using the express pay does not save time. After scanning and paying through the app the attendant still had to scan all our items before we left the store …where is the ‘express’ in this!!
