Login broken on iPhone 13 Pro + iOS 16.0 1/5
Every time I try to login using my password keeper it fails. Reset my password and tried multiple times but never works. I can login fine via browser but the app is broken.
Crashes every time I try to clip a coupon 2/5
I’m using a recent model iPhone, and this app crashes every time I try to clip a coupon. This is been happening for a year now. When I called customer support, they told me to go to the desktop website, clip coupons there, and then bring my phone to the store to redeem the coupons. Is that seriously their solution?
No matter what card I use directly or via Apple Pay, it fails and tells me to call their 800 member services number. My membership is up to date and all cards are valid. The Sams Club app works fine, so I just ordered there instead and will just cancel my BJs membership.
This saved me a lot of time!
Monthly online shopper 4/5
By Mom, kids needs
I enjoy the delivery service provided. It’s great since I really can’t go shopping(now I don’t pester my family for grocery shopping help).The individuals I have a had the pleasure of interacting with thus far have been great.
Thank you keep up the great job
By pain i-t-b
I wish my location wasn’t out of so many things. Things like Tide detergent or Chinet paper plates. I don’t think it is fair for the customer to pay shipping on an order when the store was out of the product.
Express checkout is not intuitive 3/5
Scan the products doesn’t work always as expected. Finger slide by mistake on cast page removes the item from cart and no undo option. Need some improvements.
This recent update must have a bug because the app crashes every time I try to use it. I can’t even sign back in.
Failing customer service! 2/5
Great convenience and fair, but not great, selection of products . I ordered sale items but didn’t receive them. Then, I went into the store to purchase them but they weren’t available. I checked with Customer Service and she confirmed the items were listed in-stock but no one, including acting manager whom also verified they were listed in-stock, would provide products nor a substitution. Lately, the Dedham store is always under-staffed and the customer service is terrible and lacking.
Not so much anymore 2/5
When I moved further away from a BJ’s location, it was the app that I turned to to continue ordering, but lately it has been more of a pain than a help. Most often recently it will take me to the end of the checkout process and not process the order because something in the cart is out of stock. It’s happened on multiple occasions and I am just done with it. Why not a) alert me at the start of check out or b) inform me and remove it from the cart? Today it stopped the process of checking out because the shipping address did not have a valid phone number. After going back twice to find and edit the number, I gave up and had to add a ‘new’ address and phone number. It’s too bad that something once so easy is now frustrating.
Been a member 20 years. Why signing up AGAIN. How come some coupons are not in the app.
What a smooth experience! 5/5
The app did give me some glitches at the beginning to log into with my correct credentials however, once I was able to get help with BJ’s customer service to update my member circle ID, everything was a breeze to get through. The line at BJ’s went towards the back of the store and I was able to easily skip the line and make my way out at my own time. Love the experience I had with this updated BJ’s app. Thank you!
Super Convient 5/5
The app makes things very convenient and it’s easy to navigate
Love BJs 5/5
We love the value product selection and your awesome staff! Thanks BJs Jacksonville!!
If I could give this 0 stars I would! 1/5
So BJs has gone to digital coupons! After years of physically clipping BJs coupons that had differing dates on them…we now have the digital system. So I clipped what I wanted to use thinking this should be better…NOT SO! Out of the 4 items bought using the digital coupons, 1 coupon worked, 2 didn’t get picked up by the register, and the third customer service said was not on sale…even though I had a coupon clipped in the system! Why do I purchase a membership in the first place, if I have to clip a coupon to get the sale price!! As a member when you have a sale price, all members should get that price…not just those who cut or clipped!
Need more than 20 items!! 4/5
By 20 + item woes!!
Please oh please let us purchase more than 20 Items!!! It’s really not hard to find more than 20 Things I need at one time!! Why punish me for that!!
Hitting search button crashes coupon page 1/5
The coupons page never works when you try to search for a coupon and hit the search button, it always goes blank and the search bar disappears. The only way to get the search bar and coupons back is to force close the app. Uninstalled the app and it didn’t fix the problem.
By King's Kidd
Never knew just how much I could do and save with having both coupons and items right at my fingertips. No more having to run from to club to club only to find out they don’t have what you’re looking for in stock. This might just be the future of shopping for me!!!
Great store!! 5/5
I’ve been shopping here at BJ’s for years and this is my go-to store for groceries. The staff is very friendly and helpful. I’ve been using the pickup option and it’s wonderful. The employees have always been courteous and kind. The store has a lot of variety and if I run into a problem or a missing item, it’s always quickly resolved.
Second order 5/5
I’m waiting on the first order to be processed
Alway kicking me out 2/5
App is always kicking me out.Could never sign back even though my credentials is correct. While trying
to sign in on app it tell me wrong info.
Wrong Credentials error and keeps logging me out 1/5
By Most Mo D
App worked fine until a few days ago. Now, it keeps logging me out of the app. When I try to sign in, I am getting a wrong credentials error.
Using iPhone 13 Pro on iOS16.
Works fine on desktop.
Can’t use 1/5
App logged me out and wont let me log back in. Don’t know if it is because of the update or ios 16. The regular website logs me in fine.
Login Broke 5/5
Why in the world was the login for the app limited to 8 characters in the latest update along with other limitations. Of course, no one can log in - and certainly no one should have to provide a less secure password. Is an upcoming fix a priority?
App stopped working 1/5
All of a sudden the app stop working. It logs me out every time and then it’s unable to accept my password. I have to delete app from my phone and reinstall to log back in. But as soon as I close app it logs me back out and stops working. A major pain!! Please fix asap. And can’t believe the awards was broken for months. Who’s this development team? Ridiculous ☹️
Not working right 3/5
This app was working properly before the update. I Have to keep signing in now? Someone please fix it
Bug issues 1/5
Ever since the most recent update I can no longer use the app. Keeps saying wrong credentials even after changing password on website.
Can’t log in 1/5
The app does not let me log in. I have the correct login info as I am able to log in on the webpage but the app continually tells me I have the wrong credentials even when I hit the “eye” icon next to the password to verify I am sticking in the right password (which I am) app really needs to be updated because there is clearly a glitch. I have already tried uninstalling and reinstalling.
App messing up 3/5
I think your app needs an update, earlier today I was in the club to buy something and the app wouldn’t load for me to access my card to check out. When it finally did load it wanted me to login again. When I tried to on my iPhone it said wrong credentials. And has continued to do so for the past 4 hours since I tried to go shopping at my BJs. Please fix this. It’s a headache!
App is broken. 1/5
Cannot login to the app what do ever. Also can’t send a password reset (even though the password is correct). Was able to login via safari without issue using same email and password.
Login does not work 1/5
After the recent update, I’m unable to login. I tried reinstalling app as well as force restarting the device.
Won’t stay logged in. When I try to login it says wrong credentials. There’s nothing wrong with my credentials they’re just fine on the website they just don’t work in the app consistently. Tried uninstalling and reinstalling sometimes that works most of the time it doesn’t. Hit or miss. It’s too bad because when you’re at the club and you want to do the coupons the app makes it easier. So I just have to use the mobile website.
App login 1/5
Maybe an update? I cannot login into the app says wrong credentials yet i can login on the actual website and it works fine. Just wish the app was back up and running
App is garbage 1/5
No longer lets me log in. Completely non responsive once username and password is entered.
App continually logs me 1/5
By Minister Love
App continually logs me
Out and will not let me log in unless
I disconnect from Wi-Fi
Won’t let me sign in 1/5
App used to be good, but now it’s telling me I don’t have the right sign in credentials, even though I am able to use the same login credentials on their website. Frustrating.
Poor program 1/5
How do you not allow people to purchase purchase over 20 items is ridiculous, the whole purpose of using the app.
Sams os much better.
Login Feature no longer works!! 3/5
The app won’t let me login. But if I use my browser I can login with the same username and password.
This has been happening since iOS 15.7 was installed.
App is broken 1/5
It worked great up until this week. Can’t log in please fix.
NOT WORKING 1/5
I’ve been trying to Log Into the APP ALL DAY & IT KEEPS TELLING ME IT’S THE WRONG CREDENTIALS !!!
I can log in on .com with NO PROBLEMS !!!
Wont let me log in 1/5
By Not Tested release?
The latest version 11.0 does not recognize my log in. I am able to log in through web browser with no issue.
Needs bug fixes 2/5
This app was working fine and then while I’m the club I opened it and was using it, I was signed in and everything was working but later I opened it and I’m signed out and I can’t sign back into the app now. I changed the password twice, turned my phone on and off , uninstalled and reinstalled the app and nothing. It keeps saying credentials wrong but that are not because I can sign into the site on my browser on my phone, just can’t sign into the app anymore. What a headache.
Can’t sign in 1/5
With the new update, I got signed out and can’t sign in again. I have no trouble with the website. I have uninstalled and reinstalled as well as restarted my phone per developer recommendations to no avail. This needs to be addressed ASAP as I’m clearly not the only one having issues.
By frustrated mommy!
The new update doesn’t allow me to log in. I’ve uninstalled and reinstalled plus turned my phone off and on. Still nothing.
By Gerardo 0000012345
App constantly crashes and removes items from my cart. It’s been like this for months, seems like they never fix this issue.
App unusable with latest update 9.17.22 1/5
I’m unable to place any orders in the app. After hitting checkout, I get an error. Unsure if related to latest app update or iOS 16 release. iPhone 13 Pro / iOS 16.0 / BJs 11.0.0
Last update broke the app 1/5
Can’t sign in to the app after the last update. Have delete and reinstalled and restarted phone. Nothing works except logging into the website. The app is awful.
Latest update wrecked the app! 1/5
Can sign in online and on iPad (update not installed) but my iPhone app is now useless. Since that’s how I notify the club I’m there for curbside pickup this is unacceptable. Please fix it or I’ll use my Sam’s Club membership instead.
Login failure 1/5
I have used this app frequently over the course of years, but it must have had an update as my valid login no longer works. I can access my account through the full site fine though