Terrible support 1/5
Password expired and I forgot my old password, went to app support link and it is a dead link. No option for forgot password anywhere in app.
Runs Better Now, but it needs more 3/5
Make the Calendar available as complications for the Infograph watch faces. Fantastical is exposed like this, but I have no way to view my business appointments unless I enter them twice: once in Work and once in iOS’ calendar. Your app is supposed to help me work more efficiently.
Slow. Sooooo slow 1/5
You have a WORK email! Simple, right? First, open the app. Then wait... and wait. See the symbol at the bottom saying “Connecting?” Still waiting. Sometimes my phone or iPad turn the screen off before I receive my email(3-5 minutes). These are WORK EMAILS and I wait up to five minutes for my emails.
DO NOT INSTALL UPDATES! 1/5
By remote wrkr
This app worked just fine until I “updated” it. Do yourself a favor, don’t update. Rather than reducing bugginess, the update has rendered the app useless. It is stuck trying to force notifications to be enabled even though they are already enabled for the app in settings. It’s unfortunate no QC seems to have been undertaken before releasing this “update”.
App is buggy and security is overly intrusive.
Dismal Experience - Slow, Buggy and Confusing 1/5
Organizations chose to inflict this app on their employees because it ticks boxes for security and allows us to bring our own devices ... another cost savings. However the app desperately needs some TLC. Here’s a few points:
1. The unread mail indicator never goes away even if I read the mail on another device. Why? Just send a “0” to the badge count when a user reads his/her emails...
2. It’s slow. Why do we need multiple apps and it has to flick back and forth. Everyone complains about this.
3. It’s buggy. I’ve crashed it just by jumping around screens in the app.
4. It’s limited. The calendar invite function in particular is a poor imitation of what Outlook offers - no option to only notify added/removed people from invite; no time zone support, etc...
5. They don’t seem to care - even the App Support link in the App Store goes to a page not found error.
As long as I’m stuck with this, I say to BlackBerry - please prove me wrong!
Can’t load the app on my iPhone X 1/5
After I logged in via Face ID the work app is crashing.
Really? This is app is being used by companies and cooperation.
Melting phone 1/5
By Great Oden's Raven
After a recent release, this app started really burning up my phone. Something is wrong with the power usage. Background app usage is also regularly 40% of my batter on iPhone X
App not refreshing 1/5
On the latest update. The app does not refresh emails. Started after the “schedule maintenance” yesterday. Restarting phone does not help.
Better than Good but Not Great 2/5
Being better than Good is like saying you like something better than being waterboarded. Not exactly a high bar.
This app is clunky and has just the basic features of email, calendar, contacts. It has about 60% of the capabilities of the iOS Mail, Calendar, Contacts. And it’s Notes and Reminders are... missing.
Then it puts what is there all together Frankenapp style, so you are in “BlackBerry World” like you were in “Good World” before. Isn’t like an iPhone, isn’t like a BlackBerry, has pieces of each with pieces missing from both. Frankenberry
We also notice that once loaded, battery life takes a nose dive. My iPad could sit, off power for an entire week, and still have plenty of juice when I picked it up later to do something. Now that same iPad can’t sit a day without exhausting the battery completely. Still tracking this down but getting reports from others of same battery issue only after they have installed BB Work. Caveat Emptor
From the appearance of the admin console, this solution caters to the IT department needs vs the actual end user. Just because you can implement something to provide a new restriction doesn’t mean you should. End users hate things like having the app hide its display when using AirPlay... esp vision impaired users who might need a flat screen TV to read the text.
If IT has the ability, provided by Blackberry, to put a restriction in place, they will. This reflects in the reviews of the mobile app, as it should.
The approach of catering to the IT department at the detriment to the endpoint user didn’t work so well for Blackberry before... is the reason iPhone (and others copying iPhone) were able to crush the Blackberry market.
Do developers actually fix any bugs? 1/5
Despite countless updates to this app, blackberry continues to fail to provide the most important function of this app, letting me know when I have an email. Push notifications are inconsistent and I can’t trust this app or this company at all.
Limited compatibility 2/5
I have been using it for my official account however it’s very limited format support especially while reviewing PowerPoint slides or emails. A lot of content is not visible if you were to download and review data on this Blackberry Work.
The Worst - Avoid if possible 1/5
This app is very difficult to set up and receive emails. My work productivity has tanked because I have to use this app.
I do not recommend this app what so ever.
It was half working and then I got a new phone and now it doesn’t work at all.
Do not install. Breaks your iPad 1/5
It boggles the mind why the developer adds new features without fixing a critical bug where having this app run in the background causes the entire iPad to slow down significantly. Home screen swipes, launching new apps, scrolling within existing apps, scrolling within native iOS functions all slow down. If this weren’t the only option I have to access work email on my iPad it would be deleted immediately. Please fix this!
Terrible buggy app 1/5
Not a bad email app, but the problem is that at least once a week, it starts crashing when I try to open it, requiring me to delete it and reinstall it, going through the entire provisioning process. Hugely annoying!!
Still BROKEN! 3 months and going... 1/5
This App is STILL BROKEN.
When exiting the app it renders the UI of the iPad Itself as glitchy. The negative impact of running this app leaves the iPad severely impacted. UI swipes are skipped, slow, jerky and overall glitchy. Killing this app from the ‘background’ ALWAYS solves the issue. Multiple people have reported this issue. Multiple Devices exhibit this issue. BB site has OPEN tickets on this issue and Apple has open RADAR issues on THIS APP’S ISSUES!
BlackBerry is stuck in 2003 1/5
It’s 2019 and blackberry can’t figure out how to let me change the font while writing an email, or paste something formatted vs unformatted. Also don’t get notifications for emails in any of the sub folders in the inbox. The OOO tool is not even html.
Please add apple watch functionality!! 3/5
At least for notifications
Just like their phones...... 1/5
By Nflx 123
This Blackberry app is worthless junk. Doesn’t open seamlessly. Takes ages to update email.
Microsoft - perfect opportunity to wipe this company off the last leg they have to stand on. An Outlook for work app would surely blow these guys away.
Update : 12/12/18
Now after even reinstalling, the application just doesn’t want to open. I don’t understand how this app is even trusted to be utilized by multi billion dollar companies. Sales person must be good, because that’s all this company has going for them.
Could use improvement but still not terrible 4/5
I really do not have an issue with this app overall, but I do wish that on my iPad, I could find a way to make it where if I delete an email it does not automatically open the email underneath it. On my cell phone, I have no issues with this but I cannot seem to locate a way to do that on the iPad. Otherwise, I find it helpful to see mine and my executives calendar and the email on the go. The biggest downside is that I notice a lot of times my calendar does not update on the fly. I’ll get meeting notices, when the meeting has been canceled already for a couple of hours. Overall, it is still nicer than having to carry two phones.
It was working fine, however, now I can’t open it without it crashing.
So many crashes 1/5
This app has crashed on me and forced me to delete and re-download once a week. Just terrible
BBW App good...when it works 1/5
I can count on BBW to stop working about every two weeks. You open the app, it acts like normal then closes. The only solution I have found is to delete the app and reinstall it. DON’T DELETE THE UEM CLIENT...just the crappy Work app. Follow the prompts to activate. Be prepared to do the same procedure in 1-2 weeks. #POS
Yet again, I have to delete and reinstall BBW app. What a piece of crap! WHY DON’T YOU FIX THIS APP?!
Again, again, and again I have to delete and reinstall BBW app. What a piece of crap! WHY DON’T YOU FIX THIS APP?!
Blackberry - you should have just gone out of business before you totally embarrassed yourself!
Why does face unlock not work 1/5
Why is this app dependent on UEM. The Face unlock option hardly ever works when it switches to UEM to authenticate. Horrible app.
Killing Swipe / Touchscreen Performance on iPad Pro 1/5
I recently purchased an iPad Pro 12.9”. When Blackberry Work app is open it causes swiping to freeze or glitch. When is this going to be fixed?
Consistently Crashes 1/5
This app crashes every time I open it. Had to reinstall it on multiple occasions to get it working.
Calendar Sync 2/5
Issue with syncing calendar on app with Outlook on my desktop. IT Dept says it is a known issue that requires a software update to fix. Was expected in November but not yet available. When will update be available? Thanks.
What’s up with the email notifications? 2/5
When I first installed this, I was getting email banners and notification counts. Then that started getting weird by not refreshing. Now none.
Blackberry Work 1/5
By blckbry scks
This app constantly crashes. I have to reinstall it everyday. If my employer didn’t use it, I’d get rid of it. How is this company still in business?
Pathetic UI! 1/5
By Sailesh Tulluri
Never seen such a bad UI, that too for a Corporate app that is used by millions. Was expecting a much better experience overall. Definitely not something that I would recommend unless there is no other choice of being able to stay without accessing your work emails remotely. GOOD and Blackberry need to do better if they need to continue staying up.
Push notifications gone 1/5
App is fine until push notifications broke. Now I have to check it every few hours which is incredibly annoying. Would increase my review if they fix this but highly unlikely so far.
Worst app security ever 1/5
By Bones Justice
Whoever designed the “security” layer of this application is a sadist. Touch ID only works as long as you keep the battery-draining Blackberry Work app running in the background. On a fresh launch, you have to enter your password manually.
This is made infinitely worse by the fact that the app does not integrate with password managers or the iCloud Keychain, nor will it let you paste your password. You have to key in the whole thing manually. No problem, you say—I’ll just switch back and forth and enter my password a little at a time. WRONG. As soon as you switch out of the app and come back, it clears whatever you’ve entered so far. Are you kidding me?
My password is a long, secure, random string of letters, numbers, and symbols. I will never manage to commit it to memory. I have two choices: pick a simple, easy to remember password, or write it down. Both defeat the purpose of these “security” measures.
BlackBerry, fix your horrible user experience, because it’s seriously broken.
Why no notification alert?!?! 1/5
By Ju-LA 2010
Why do I not get any notification alerts recently???? This is really frustrating that it happens every now and then for a period of time, you are delaying me from getting important work emails!!! You need to fix this ASAP and be reliable!! This is a matter of corporate emails, not personal!
Horrible App 1/5
By Fouad MD
My university uses this app. It is awful. Not innovative and not user friendly. Too many security features. I hate double authentication.
This should be called CrapApp. Not good app
App keeps crashing and needs to be re-installed 1/5
I hope the developer is reading this. My employer switched to this from Good and the software has literally gone from GOOD to BAD! Good wasn’t the greatest but it was reliable. This app has now crashed TWICE in less than a month and has had to be re-installed which requires my IT department to provide me with a new log-in code. And then I have to reset all of my settings. This is unacceptable. I have over a hundred apps on my iPhone and ALL of them are more reliable. Do you idiots not test your software at all? Why can trivial games and stupid apps like My Talking Pet be more reliable than an app used for WORK?! You are lucky people are forced to use your software by heavy-handed IT departments, you Silicon Valley rejects!
Causing extreme lag if left open in background on 2018 iPad Pro
Complete junk! 1/5
I don’t know who at your company convinced some moron at my company to force us to use this but the app is garbage!! Every time you do an update I need a new access key...which doesn’t work!!!
Ruins iPad Pro Functionality 1/5
I’ll add my voice to the other complaints that if this app is running in the background, you can barely even swipe to another page of apps. The lag is astounding. Having installed this app just a few days after getting my brand new super-powered iPad Pro, I was horrified to discover the effect and was worried there was something wrong with the device. Now that I know what it is, I’m just profoundly annoyed that I have to force quit this app every single time I use it in order to make this very expensive and very powerful piece of technology work at all. Developers should be working on a fix ASAP. The idea that the iPad Pro would have an easier time editing 4K video than swiping to the home screen with this app in the background says everything you need to know about the disastrous programming here.
Poor implementation of a BYOD app 1/5
Maybe it's how it is put into production at your particular place of work but I've found this application to be a kludgy attempt at delivering a much needed service for a corporate user. 1) I can't turn off notifications on my device without completely disabling the app, 2) why on earth does the UEM Client have to run simultaneously with the Work app? Just adds to battery drain (I suppose) and adds yet one more app running in background on my phone that's as useful as a 6th toe. 3) useless biometric login - even though I have fingerprint authentication enabled the app requires I manually enter a password every time I open or after a few hours of not using. 4) by default I can't access applications outside of the Blackberry environment via Work (e.g. Safari or Webex). My guess is this is a veiled attempt to get corporate users to stop using mobile devices as a cost saving measure . Really a huge step backwards from the Good app.
It works, mostly. Lots of quirks though. For example, when it says I have new mail, and go to check I have to open the app, close it, then reopen it for the Inbox to update. This has been the case for some time. Just wish they’d make some under the hood improvements to speed this app up and make it more reliable.
Piece of crap 1/5
This app freezes, won't updated email list, and crashes all the time. It's spyware for your work. My system admins told me so.
Need this for work and have to reinstall every 2 days.
By This app blows now
Enterprise friendly app 5/5
Ever since my company turned on the enable Touch ID policy, all my complaints of long passwords vanished. The recent additions to access shared mailboxes has been great as well.
Crashes every 2 weeks? 1/5
Why does this app crash repeatedly until you uninstall and reinstall it about every two weeks?
One star because it is the minimum allowed to review.
Always Crashing 1/5
I’m forced to use this useless app to connect to our company Email. It constantly crashes and I have to reload it 1-2 times per week. So frustrating.
Makes work emails a breeze 5/5
By Mike Polizzi
Love this app, I can now securely check and send emails on the go!
Will LAG your iPad out and eat battery life like CRAZY 1/5
I honestly bought a new iPad thinking that my old one had just gotten too old to be functional. My brand new iPad Pro was also laggy. Deleting this stupid freaking app fixed it immediately.
It’s insane that this app can make an 8-core device run slower than an original iPad Mini. FIX THIS. And delete their app until they can.
Unmitigated garbage 1/5
How hard can it be to provide secure email that actually syncs in real time? Apparently very, as this app continues to fail to deliver even basic functionality. From phantom unread items to slow and stalled sync to the desktop, this app is beyond frustrating. IT continues to “work with BlackBerry“ to resolve these issues, but after months nothing has improved. I’m counting the days till we can replace this garbage.