Not working 3/5
It’s not working properly keep on crashing .
I have re installed still not working
Inaccurate badges, FaceID issues 2/5
The badges for unread emails is consistently inaccurate, and what’s the point of allowing faceid integration when it never works. I always need to enter my password
How a sophisticated business app like Blackberry work cannot correctly utilize apple’s FaceID is mind boggling to me.
Nobody would use this garbage if not forced by their company 1/5
How many times per day will you force me to renter a lengthy password for a “restarted” application that hasn’t been restarted in weeks?
Complete failure and horrible customer experience.
It never works. Everyone I work with is unable to use it. They need to do better.
Often Offline 1/5
This app had been somewhat stable until recently. At the moment, I can receive notifications but the moment I launch the app, it displays an offline message.
Separately, the interface is quite unintuitive. Switching between mail and calendar is wonky and too dissimilar from the more ubiquitous UI patterns.
Update causes crash 1/5
I updated the app and now it will not open at all.
Took away feature to view more than 30 days on calendar! 3/5
By Wacky Fool
Calendar view can only go back 30 days?!
More context in bug fix 1/5
Can you provide more context in what bug was fixed in your iOS releases?
Pure garbage 1/5
This app and its sibling "Blackberry Access" are pure garbage. They're so buggy and full of inadequacies, eg simple conveniences and features that one would normally expect but are missing. For instance, in the calendar, you would think you could just click on an hour row in the day view and create an appointment on that time. Instead, it just does nothing at all. You have to click the create button, and the appointment time is defaulted to today's date and the current time, so even though you scrolled to the date you want to make the appointment on, it's started out at today's date and if it's 11 PM, you have to be careful to scroll back to the right time in the AM. So ridiculous and would be so easy to implement little things like that. Pure laziness or lack of care for quality.
Good work should be called ‘Bad’ 1/5
This application is not reliable at all. It crashes early and often. I wish my employer would give us other options. True story.
No sub folder notifications 1/5
Can’t believe an email client in 2018 does not support sub folder notifications.
Notifications for emails and badges no longer appear 1/5
By New version keeps crashing
Since Friday I only get calendar notifications
A notable recent improvement 4/5
My beef with this app in the past was always its touch id’s issues with object permanence, forcing manual password entry at least once every 24 hrs. Well, whatever critical bugs they recently fixed, the Touch ID is now actually working as it should. Well done on that! Much less annoying to use now.
Please Add Touch ID!!!! 1/5
The app can be very unreliable, but has gotten better over the last few months.
PLEASE add TouchID!!!!!
What happened to notifications? 3/5
I have an iPhone and the badges, notifications and sounds all stopped working recently.
Cannot install 1/5
By Danielle KT
After having 5+ access keys generated I still am getting an access denied error message after the authentication process looks like it about to complete. Is this app incompatible with iPhone 7?
High battery consumption 1/5
Typical battery consumption, after adjusting settings to lower consumption, is 15 - 25%. Since installing, my iPad battery will be drained in 2 days without use.
functional battery hog 2/5
the App is functional. ..
...but it eats up my battery on iphone X — and that’s even with the battery saver feature turned ON.
The only way to stop the drain is to kill it from the app switcher — which clears it from memory completely but the downside is you have to login with your password instead of face ID next time.
It really shouldn’t have any background processing to do at all when sync is turned off within the battery saver feature. But it’s still doing something.
The device crash logs suggest there are cpu hog bugs in play here. My phone is full of entries like “work_cpu_fatal” where the system had to shut it down for misbehaving by hogging background cpu. hopefully blackberry is working on squashing these bugs as a matter of priority.
Do not update above iOS 11.2!!! 1/5
Warning if you update above iOS 11.2, this app crashes. Looks like it’s launching but then it doesn’t. Before my phone automatically updated, it worked okay. Now it just crashes with the occasional email notification. Shame on Blackberry!
Email notifications do not come through error messages on mobility server and network diagnostics. They need to update the app. My office IT has said this is a blackberry issue. Fix this!!!!
The app has become too slow 2/5
So far I was enjoying the capability of going through my work emails on phone with this app, however now it has become too slow. Login takes ages. The mail loads very slow. It is as if the app is stuck and then things start moving and then get stuck again. It is becoming very inconvenient.
Just today notifications stopped. Nothing. This is the worst app ever.
No Face ID 2/5
What happened to the Face ID on my iPhone X? Generally, I find the app pretty reliable but having to enter my password multiple times a day is a big hassle.
Killing battery 1/5
App is killing the battery; good app had flaws but didn’t kill my battery. One day with this app and my battery is depleted wining hours instead of days.
DO NOT GET THIS APP 1/5
GOOD definitely took 10 steps backwards with the Blackberry app suite. This is the worst app I have ever downloaded to my iPhone. My enterprise is currently testing this app and it is UNUSABLE. It takes an average of 2-3 minutes for email to update, with a maximum of 6 minutes one time; that is if you don’t have to close the app because it froze.
I dread having to switch between my calendar and mail - more times than not it freezes and again I have to close out. I have told my enterprise that because this app has so many performance issues and usability issues that we should not be moving forward with this and I have opted to switch back to GOOD messaging.
I honestly cannot believe this app suite was ever release.
This app. is terrible 1/5
The Good app was great then Blackberry Work takes over and on several occasions the email doesn’t come through. I’m notified of the email but it won’t open. It has done this too many times. Only option is to uninstall and reinstall the app?
Worst email app ever! 1/5
Positively the worst email enterprise app ever used. Only works 10% of the time with continuous outages.
Terrible and prone to fail 1/5
I've had to delete and reload this app so many times I feel like I work in the IT department. My company uses this software unfortunately.
Absolute Garbage 1/5
Once again, the app is “offline.” My agency switched from Good to Blackberry and its one of the worst decisions made. This app is garbage and is offline just as often as it works. What’s more frustrating is, somehow, the banner and app notifications still work.
What is the point of having FaceID if it only prompts for it 1 out of 10 times? Very annoying. I have to log in almost EVERYTIME! Please fix this and it would be so much more useful. Thanks!
If I had a choice... 1/5
I would not use this application. It is a necessary evil of my job.
I have not gotten a notification for over a month, except for a random one five days after a message. Our IT department has been attempting to fix the issue and has no idea what is wrong.
And now, I have just discovered that the Apple Watch application has disappeared from my watch. Zero explanation.
As bad as it *was*, I didn’t actually think it was possible to make this application have even worse functionality. Apparently I was wrong.
New email no bueno 3/5
Had to reset my entire blackberry suite account in order to change my email.
Ohh blackberry 1/5
With this latest update I receive no notifications for new email and meetings and I’ve made sure they are turned on. Please fix this, for this is the one reason I have this app.
Keeps shutting down 1/5
iOS 11.3. App keeps closing after login rendering it useless since I can’t see any emails if the app will not open.
Face ID not working after upgrade 1/5
Face ID is no longer working after the update.
Apple Watch app removed 1/5
Why??? iPhone app is also terrible. Extremely slow push, miss my blackberry work phone terribly
Not working!! 1/5
By Fitbit pro
Continues to say I’m offline. Fix it!
Why do I “have to” turn on notifications? 1/5
By Red in U.S
Would not work unless you turn notifications on. Some of us are not married to our phones and we would like to also get some break from work. The app now does not open my email because it wants me to turn notifications on.
Badges stuck - Issue in latest update 1/5
Ever since latest app update the badge count won’t reset. I have NO unread emails but it says I do. FIX THIS. It causes me great pain!
Everything requires a workaround 1/5
Update 3/30/18 ... App description says SIMPLE + ELEGANT! ... Interesting because I doubt ANYONE forced by their employer to use it agrees!
*Syncing takes a lifetime IF notification comes. Open app. “Connectinggggggggg”
* “144 unread emails” even tho ALL read
* Badges + notification sounds DONT always work. Frequently have to manually open to see UNREAD email
* Sadly, reset = going back to IT, request re-licensure, wait for approval, LABORIOUS + time consuming set up AGAIN
Cannot wait until my IT completes their search for NEW email client. Like FORD did!
Formatting Tools 3/5
The App generally does what is required and permitted by Admins. A few formatting tools when writing emails would be very useful (bold, underline, bullets etc).
Mostly ok 3/5
The app is functional. The only thing that concerns me is that my custom folders are not receiving emails automatically. These custom folders get emails based on certain rules. Only when i go to each and every folder, the corresponding folder gets synced. Otherwise I miss important emails. This is a serious bug.
At least once a week, the app stops working and I have to delete it and reinstall.
Hate, hate, hate this. Painful experience each time I attempt to use. Wish my employer would publish something else for us. I recommend it to them each time I have to contact them when I attempt to log in.
Crashes and crashes and crashes 2/5
I can’t open the app
Been using the app for awhile now. I must say it’s finally at my expectations. iPhone X Face ID is perfect. I don’t get the sometimes it works and other times it doesn’t anymore. It always works and it’s fast. The rest of the notifications works well as well. Overall it’s great for keeping me in touch and the speed keeps me from having any downtime.
Calendar and tasks are not good 2/5
This app is ok, but lacks some important features.
Tasks do not link with Outlook so are no longer a usable feature for pairing with your mobile device. This is a very negative aspect.
Monthly view on calendar does not show appointments, it is just a calendar. Many in my agency have been disappointed by this, we would like to see a monthly view with appointments.
My agency had the GOOD app in the past and are disappointed with the loss of function we now have with this app.
Crashes, and i still dont know why i have 6 apps insead of previously one... 1/5
First they went bankrupt with their devices and now with their software...
Push notification fail 1/5
Forced to download this app and I did not get any email notification. Missed out on some really important emails bc of this. For a company with this level of resources, it’s almost embarrassing to not be able to get push notification out, especially considering how their customers are mostly business oriented with time sensitive requests.
No option to auto advance to older message 1/5
Workflow is normally that you start at the newest message. This is mildly infuriating.