Love it normally 2/5
By letitsnow1601
I use this app all the time, and normally, it’s great! Lately, though, the only thing I can get it to do is show me a black screen. My phone and software aren’t the issue, as I’ve tried everything from turning airplane mode on/off to full restarts, but nothing’s working. Please fix this quickly- I hate that I can’t get my Flames!
Don’t forget your password! 1/5
By Rcnikas
It doesn’t happen often but I seemed to have forgot my password and now I can no longer login. I’ve clicked the reset password link numerous time, double checked my email address and still don’t receive an email to reset it. Horrible app management.
Terrible App 1/5
By blemoi
The app constantly glitches and does not track earned points properly. Additionally I have had issues submitting orders online. When attempting to process via phone I waited on hold for 15 minutes before hanging up. Terrible customer experience.
Barcode never works 1/5
By f23415727235
It is very disappointing past 3 times I bought pizza and par code I scan never works not even in the at store . If I could give zero star I would .
Not working 1/5
By Los_1017
App could not be launched iPhone 7 Plus
App 1/5
By Xz T3rrOr zX
Doesn’t even open
Crashed on Open 1/5
By wilsonlee1
The old app always worked fine, but ever since switching over it’s been terrible. Now it just crashes on start with the message “app could be launched”. This has been an issue for the past 6 months and it seems like the devs don’t care about fixing.
Where’s my flames 1/5
By TheStrickers
This app needs a lot of fixing. I have been cheated out of over 50 flames due to the malfunctioning of the app. Ugh!
Good app but glitching recently. 4/5
By I used to like this app.
I’ve never had a problem before but recently when I select the app it doesn’t work. I have been able to access the app for 2 weeks and I couldn’t record 2 purchases.
Absolute garbage! 1/5
By TriHealth
The app is completely useless. Spend about 15 minutes on choosing the pizzas at the end the payments option doesn’t work. What idiots designed this app? Don’t you know how this reflects at the company? What a joke!
Favorite Orders not available 1/5
By UPSRN
I’ve always used this app to order mine and my husbands favorite order. The app said OOPS, favorite order unavailable. I’ve never had any problems in the past. It was very easy to use and my husband would stop by and pickup pizza on his way home from work! What happed???
Can’t even place an order 1/5
By Ellie Maee
Can’t even place an order. It told me to restart the app in order to do so. I restarted the app and pressed order but it never progressed from there. Tried multiple times but couldn’t place an order.
Love the Pizza, terrible app and website. 1/5
By Mdnkl
We’ve been coming to Blaze Pizza since it opened. Great food, very nice employees. But the app is just terrible!!!. And so is the web site! You can’t get gluten free crust except on a “build your own” pizza. You can’t get a half and half pizza, you can’t get a mix of sauces, such as part spicy sauce and part pesto mix. You can’t call the store when they forget part of your order. (Everyone makes mistakes).
The same thing goes for the web site, lots of “you can’t” things.
You are in a lot of College towns and yet you can’t make it so College people can order on line. You need to catch up with the world.
SCAN RECEIPT, NOT PHONE CODE 1/5
By wedge36
I never receive rewards points for my purchases when scanning my phone at checkout. Make sure to get a printed receipt and scan the barcode at the bottom of the receipt. I’ve missed out on two free pizzas so far.
Bad app 1/5
By lil_ae
This app has not worked on multiple occasions. The screen just goes black.
Wroste app ever 1/5
By cynthiadreaming
This app stupid would give it a zero if I can wroste app ever No option to pay in cash lame n dumb n no option for extra chesse r extra toppings
I can’t get rewards 1/5
By mahmoud kutmah
I’ve tried scanning the barcode and everything but I never get the rewards. I’m stuck at 80 flames because of this.
Sent order to wrong location 2/5
By Jimtobincan.
Pizza is good. PLEASE MAKE THE APP BETTER. I chose a location. Then chose it again as my preferred location. Then submitted order. Then, standing at the location I thought it would be at, the attendant had no record of my order. So I checked the confirmation email only to find it was at another location a half hour away. At first the attendant said I’d have to cancel the order at the other location then stand in line to get my pizzas made again and then pay again. I asked for manager who expedited things and handled the cancelation.
Broken 1/5
By ChaisD
This app is broken most of the time.
Horrible app 1/5
By dobbyisfree1111
This app always logs me out and when I log in with the correct information it says wrong information i press the button that says reset password and they will send an email I have pressed that button about 10 times and haven’t gotten an email (it has been 3 hours )
Crapshoot 1/5
By kbbash
I tried deleting this app from my phone due to space, and the app icon stayed but is a white graph spiral instead and not only will it not completely erase but I can’t even re download it on the App Store it just has the open button. This is ridiculous and I have plenty points to use.
Gift Cards 3/5
By Jermija
It’s great that you can add gift cards to the app but it would be even more helpful..... wait for it....
If you could apply it to an online order! For normal people who work this would be a fantastic feature to add to your app.... smh.
Please add Apple Pay support!! 3/5
By Brain
Please add Apple Pay support. Otherwise app works fine
So dumb 1/5
By dp1793
This place makes u call in to cancel an order and then doesn’t answer the phones for 30 minutes. No other support except via email. Absolute joke
Goes Black Right After Opening 1/5
By CRX Driver
Just entered Blaze in Palm Springs for the first time in a year and wanted to use my app. Every time I open it the opening screen pops up for 2 seconds the. The entire app goes black. Associate behind the counter, “Thats really weird.” Told me to delete it and download it again. This is 2019 — that should not be the solution.
App doesn't even open. Crashes all the time 1/5
By blazecustomersobay
App doesn't even open. Crashes all the time
Low tier app, God tier restaurant 1/5
By 1234567890spaceface1234567890
I love blaze, but app is doodoo garbage trash tier. Gimme more free things thanks.
Doo Doo Cheeks App 1/5
By JWVogel
This app is Doo Doo Cheeks.(Blaze is Great Tho)
Password reset never works! 1/5
By Sagiking
Was never able to reset the password! It’s too frustrating coz lost all my Blaze flames that I had earned during last year..
Only standard options 2/5
By Milstarman
This app has a notorious tendency to crash. Not only is that frustrating but after recent updates (6 mo ago) you no longer can place special instructions. This means you take the standard options but can’t request things like “extra cheese” or “extra sauce”. This was a great feature they removed. I have also seen several instances where it didn’t give credit for purchases but even with a receipt it won’t accept it unless you provide the “bar code” which of course the is t on the receipt (at least not at either of our two restaurants)! Ps: not all the restaurants even show on the app. For a place that has such outstanding quality in pizza, you think they would recognize quality in other areas—not in their app.
Can’t cancel order on APP 1/5
By AlexMares50
Need to call to cancel an order and they don’t answer the phone so yeah. Unhelpful
Super easy to use 5/5
By Bunny8545
Fun, interactive, and I’ve never had an issue with it. Good offers and they aren’t pushy/annoying with notifications.
Black Screen 1/5
By sjyfhhgffjjgffhh
App loads a black screen since new version a month ago. What’s up? Tried uninstalling and installing, still blank screen.
Atrocious App 1/5
By bitmojiboy
First off, we love Blaze Pizza, their pizzas, their in store staff and service.
BUT this horrible excuse for an App? Pathetic to say the least. Buggy, inconsistent. And the app has decided to just ‘Black out’ these past couple of weeks.
Do the developers even read these comments on here?
Do yourself a favour. Don’t use this App. You’re better off ordering off your laptop or better still drive to the store.
Hasn’t worked on my 8+ since the last update 1/5
By IronStarGazette
Screen is just black. Please fix, I eat here a lot and am missing out on rewards!
Thanks!
HORRIBLE 1/5
By haileyvc
In its current version, this is the worst app. The screen turns black as soon as I click it, & there’s nothing i can to do change it. I had a free pizza reward that I wanted to use on my birthday but couldn’t because nothing would load. This is so frustrating, & I am very disappointed with Blaze.
No comments or requests option 2/5
By Fair foods
So wanted to love this App! Avoiding the line, and having it available when you arrive in theory sounds great.... But....there is no where to add a comment, for example I’d like my pizza well done, or add extra cheese or toppings, which is available in store. The other HUGE complaint I have is there is no option for BBQ sauce to be a base sauce. Most BBQ chicken pizzas use this as an option, and a should definitely be added to the App as an option. Please Blaze Pizza, Fix your App. This will allow us to eat here way more often if we’re able to avoid the long lines! Thanks!!
Would not process my online order 1/5
By ZeCrayon
Got through the whole ordering process then it said “order volume high cannot process order”. We drove to the store and it was practically empty (on a late Sunday night). The staff did not know why the app wasn’t working.
No option to add sea salt or oregano 2/5
By phil stevonseon
Title
App won’t open :( 1/5
By Jenksanator
As of 5/4/19 I can only see the black screen of death... won’t be using the app, not by choice but because I literally am unable to.
Easy to use 5/5
By Gold no more
I don’t understand the bad reviews either. I down loaded the app and ordered a pizza in 2 mins. Pizza was ready in 10 mins and it was great. Just finished 😀
App doesn’t open! 1/5
By Cialyjxndngks
It errors out saying- App cannot be launched!
App won’t launch 1/5
By .1waiter
Doesn’t deserve a single star. Click the app and the launch image comes up for a second then black screen. Been this way for weeks. Giving up.
Bring back Special Instructions text box 1/5
By Ms72588n
Until Blaze brings back the Special Instructions box, my family won’t be ordering via the app.
Useless App 1/5
By scouter
I downloaded App at restaurant & worked fine during 1st use - since then I only get a black screen & can’t get rewards recorded or order online - waste of time & effort - will go to other pizza chains that have working Apps
Choosing delivery on the app doesn’t work. 2/5
By JVav
I chose delivery on the app and received a message that I had to pick up my order. Very frustrating.
If you are picking up, the app works great.
Flames Didn’t Work 1/5
By hansoo17
I referred three friends and didn’t get flames.
Screen goes black when opened 1/5
By worthy opinion
I was one pizza away from a free pizza then this thing decided it never wanted to work again, not only on my phone but also my friends
App crashes all the time 1/5
By Briana H. 💜
There have always been issues with the app crashing. However now, I can’t even get the app to launch. I attempted to reach out to the customer support multiple times for help with this issue and haven’t received any feedback. I am on the latest IOS and I have an iPhone X. I am a frequent customer of Blaze and can’t get any flames because of this 😡
