App freezes 1/5
Currently at a Blaze with an app that doesn’t work. I tried to order in the app and kept getting an error message. Fine. I ordered in the store and went to get my flames and the app opens to a black frozen screen. The lady told me something was wrong with my phone (no, it’s your app).
Flames don’t update 1/5
Went to Blaze twice already, scanned my barcode at the register everytime. My flames never showed up.
Won’t load. 1/5
This has to be the worst app, I have yet to be able to use it. I have deleted it, reinstalled, still won’t work. Good Pizza, horrible app.
Please fix it 1/5
It’s not working. I had a free pizza to get and I haven’t been able to redeem because it’s not working.
App This 1/5
By Old pizza lover
Sick and tired of apps that don’t work. Either fix it or just give me a punch card that they can punch when I make a purchase. We don’t need high tech for everything especially getting pizza points. PS tried to rate with no stars but the pizza gods will not allow.
Unable to log in 1/5
I earned a free pizza and I have not been able to log in to the new app. Also it will not send my email a reset password. Please fix
Deleted my account 1/5
By Maximilian L
Worst food ordering app ever 1/5
By Jimmy cee3
I just don’t get food from them, even though I like it because both their site and their app are terrible. Forgot your password? Good luck getting an email about it.
No Payment Option 1/5
The previous version had more features. I really liked the convenience of being able to add a credit card so I could pay and earn points when I scanned the barcode. There is no longer a way to store a credit card and use it to pay while earning points (like other popular restaurant apps.)
New Update Kills Everything 1/5
The new updates kills everything good about earning flames before. Now you need to wait much, much longer before earning your free pizza. The app itself, while previously quite simple to use, is now overly complicated to use.
Ordering in app is still pretty broken. And can you please add an option for adding oregano, sea salt, & such for orders made through the app? I can write “Please add oregano” in the comments for the order but no employee has ever done it.
Won’t open 1/5
Get error “app could not be launched”
Haven’t received a single flame since the update. 1/5
Since this new update, I haven’t received any flames. I’ve gone back 4 times now and they can’t even help me inside.
Won’t log my points 1/5
I entered my code for points. It said I earned 12 points. Next time I opened the app my points were gone.
Doesn't work 1/5
By John T Huss
Says "the app could not be launched" and exits.
Great pizza, terrible app. Crashes, inaccurate, user-unfriendly. Skip the app and just go grab it yourself
Barcode scan for points 1/5
By Ibs mot
The app says you can scan barcode or manually enter from receipt . The receipt does not have a bar case . Bought in San Jose Almaden blvd . Bad design management and product development
NO star 1/5
Was working great before but NOW it won’t open anymore.
Fire your devs, can't login after updating the app.
Conveniently logged me out and deleted my account after I earned a free pizza reward 1/5
I go to Blaze a lot. I’ve accumulated a bunch of stars and finally earned my reward. However, the app decided to log me out and won’t let me log back in despite my log in info being correct. I tried resetting my password through the app but Blaze refuses to send the password reset email. My credit card is saved on my account that I cannot access. Screw this scummy company. I’m going to Pieology from now on.
Updated app 5/5
At first the app wasn’t all that great but now after this update its wayyyy better. You earn your flames based on the amount of dollars spent instead of visits...AWESOME!!! App seems to be working great and doesn’t lag when I open it like before :D
Update deleted all my flames 1/5
I had earned 8 flames on the old app and (when you earned one flame per visit) and was really close to a free pizza. This update just reset my balance to zero.
Update removes rewards 1/5
By Krazy Ka0s
The app updated and removed rewards, including the pizza I earned. Haven’t heard back from customer service.
Say goodbye to your progress 1/5
I had the previous rewards program, was one pizza away from getting a free one. App updated. Clicked the option to upgrade my points. They literally went no where. So all of the money spent, gone. Have to start all over with the new app.
Need to create new account 1/5
WTH? Looks like you have to re-register or otherwise create a new account--neither the app nor online recognizes my email address that I used prior to this whole Blaze rewards revamp.
App crashing on launch 1/5
I’m jailbroken, so maybe that’s why? But seriously why stop jailbroken users? I don’t mess with your app. No one does. Stop blocking us...
Several much needed functions 2/5
By Dazalia 102994
Needs a place to put credit card information (using Apple Pay or Venmo), view order history
This Company Has No Clue 1/5
Update your app, migrate your info. And they take away all of your previously earned rewarded flames - back to zero. Great improvement - you couldn’t dream up a better way to drive off customers.
New version on iPhone does not work 1/5
By Tempe customer
I downloaded the new version because opening my Blaze app notified me the version on my phone is no longer supported. The new version opens to a nice picture and nothing else. Simply does not work. This app is an embarrassing waste of time and money for Blaze.
Broken Update! 1/5
I’m being prompted to migrate my account after the “update” that just installed. It keeps telling me I’m offline, yet I’m on my phone and able to leave this review. Whoever wrote this app needs to be let go! I’ve had nothing but issues from paying, ordering, receiving flames and now this.
Doesn’t work. 1/5
New upgrade doesn’t work. Jung up Let’s fire it up. Not useable.
Currupted app update 1/5
Yesterday I updated the Blaze Pizza app and it has not functioned ever since. The application does not recognize my email or my password and repeated messages from Blaze Pizza tell me I will get a reset email but that has yet to occur 24 hours later. I emailed the Blaze Pizza through their contact us link on their website explained what happened and told him I’m not able to get into the app or onto the website any longer and I’m concerned that there are rewards that I had earned that will not make it through their lame migration and still no response from them.
Why did they change app? 2/5
By It's crap...
Why did they change the app app so that now I can’t use my credit card on the account??
Updated to new app - lost flames :( 1/5
I updated the app and tried to “upgrade” my account. That didn’t work. Then tried to reset password and never received email. I’m feeling pretty sad about the Blaze app and am about to pay for four pizzas now.
By Roaf Htun
How did this get through Apple? Screenshot here shows optimized for iPhone X screens and the actual app itself is from like iPhone 4 screen lol!
It crashes 1/5
The app could be so much better. Doesn’t open when in the store to pick up. Isn’t currently working with recent iOS update. Just so many things. Could be great! Looking forward to a refresh.
Terrible update 1/5
This app has been struggling since it began. This latest update was incredibly dumb. Not only does the app no longer fit the screen (too small and doesn’t adjust), how it’s harder than ever to get free pizza. Let’s do some simple math. Before buy 10 pizzas get one free, simple pie is 6 dollars, so spend 60 get 6 dollars free. Now each dollar spent is 1 flame. 120 flames get you a free pizza. So now I have to spend 120 DOLLARS IN ORDER TO GET 6 dollars free. What a scam.
App frozen 1/5
Can’t get past the splash screen. App is frozen even after redownloading and force stopping.
Good pizza Bad app 1/5
So frustrated with this app I’m about to leave Blaze and eat lunch anywhere else!
You sent me a push notification to update the app? 1/5
Are you nuts? You interrupt my day to tell me to update a pizza app-which updates automatically. Uninstalled!
Not Very Functional 1/5
By Dee Kat
Though I am an active user of this app, I believe it is now the least functional it’s ever been. The only problem I really had was mobile ordering (the orders hardly ever went through). However, since the update, my app has continued to freeze, crash, and I have been unable to link my account to “migrate” my previous purchases/flames. Also, a dollar a flame sounded great until I did the math... if each pizza costs about $9, ten flames to free pizza costs about $90. The new update requires 120 flames for a free pizza, so $120... not cool, Blaze 👎🏽👎🏽
Version 3.0 Does not load! 1/5
Did Blaze even test this app before release??? The brand new version 3.0 doesn’t load at all for me on iPhone 7 Plus! I have uninstalled and reinstalled and it does not load past the opening screen when you first launch the app! 👎
This app is hot garbage 1/5
By Me myself and I ahahaha
Keeps telling me to restart anytime I want to online order (the only reason for having this app).
Dead upgrade 1/5
Just sits at the loading page.
Spend $120 to finally earn a pizza 1/5
Hardly a rewards program. You have to spend $120 to earn a pizza
App is terrible 1/5
Lose rewards and when assistance is requested they tell you to get the new version
Complete waste of time
Bring back the old rewards system 1/5
Now you have to spend $120 for a free pizza instead of the previous $80. Not that the other app ever actually added stars, but I’m really upset about this new strategy from Blaze. You pretend it’s to make it easier for us to earn rewards, but really it’s just more expensive to earn less.
Worst restaurant app ever created 1/5
This is the absolute worst app ever created by a restaurant, ever. It’s not designed for the iPhone X/Xs screen after more than a year. It barely works. Save yourself time and go to Mod Pizza or Your Pie or Pieology or any of the other, better restaurants that make your pizza.