Scheduling Improvement Suggestion. 4/5
I like the app, but I don’t like the way it requires you to cancel all future donation appointments in order to schedule a new one immediately. I like to get my appointments scheduled well in advance, but once in awhile something comes up at the last minute and I need to cancel/reschedule my next one. Currently, I’m forced to cancel all future appointments in order to reschedule my next one. Very inconvenient. Please remove this cancellation requirement.
Bloody brilliant! 5/5
Love this app and the easy access to use it!
Gamified Blood Donation 4/5
Stable, functional, user-friendly app with social features that make me want to donate more often. Well done!
By Garden plant
I wish there was a way to get the app on my dashboard so I don’t have to go through the App Store every time.
App Issues 1/5
Can’t access account. Can’t reset password. Comes up with error message.
No Rapid Pass Completion Available?? June 17 1/5
I went on the ARC website but can find no way to report a tech problem there, so I’m coming in here to describe this:
I have used the blood donor app and Rapid Pass numerous times. This morning when I went to complete it, I was sent up to the ARC website (online) to do the form completion. I got as far as reading the materials and assuring them that I’m feeling well, then added my name, birthdate, and zip code of the blood drive. From there it gave me a button to “Start Questionnaire.”
After clicking this button, I was taken to the general ARC website entitled, “The Blood Donation Process.” This has just very basic info for people who don’t understand donation, and has no way to click through to get to the questionnaire.
I think there is a broken link on your website, or some glitch. Very frustrating to go through the preliminary steps and be unable to complete the process.
User friendly 5/5
Easy to make appointment, do rapid pass prior to arrival and then you follow your blood’s journey through the app. Pretty cool.
Easy to Donate 5/5
The process is simplified and very convenient
App issues. 1/5
By App login issues
Since the last update my app now shows two lines for username and two lines for password but access to only one or each. Not that big of an issue. I tried numerous times to login and it says it’s wrong. So I clicked the forgot info and put my email in, twice. I never got an email and not in my junk folder either. I get the emails from RC but can’t access my app acct. I clicked the “app support” and it takes you to the website with no help available there.
Sad that this app is so horrible 1/5
The Red Cross developers are incredibly incompetent at building their web site and mobile apps. Horrible workflow. Poor user interface. The ratings are inflated, I’m sure, because so many think it’s wrong to criticize a “non profit that does so much good”. Forget that. We donors and the front line staff deserve better than the [email protected]
that the developers put out. Likely an insider who got the contract, because there is no excuse for an app this bad.
1977 and says I’m not even 17 1/5
I donate regularly and I get tired of waiting for all the questions in person not a donation time. So I got this app I’m trying to create an account and it asked me for my birthday and I put it in and it is correct but then when I hit proceed it says oops it looks like you’re not quite 17 yet. I’m 42 and I know my birthday I put it incorrectly so how am I 16 years old?
Help for login issues 3/5
App support could be better .. only sends you to main Red Cross website. It’d be helpful to have an app FAQ page.
For those with login issues (example: works on WiFi, but not on cell network), check this on your iDevice:
- Launch Settings app
- Find & touch Blood Donor app
- Make sure “Cellular data” is on
If Cellular data is off, you will get the 4G/LTE message: “Internet connection appears to be offline.” I noticed this setting after reading tech articles on how to make your iPhone more secure by disabling services you don’t truly need.
Blood donor 5/5
App is easy to use!
Janky and hard to use 2/5
This app is a fantastic idea to get people out and donating and I really love that you can see all of you stats and your donor card. However, scheduling appointments via the app never works and is an extreme hassle. Why even have a feature in your app if it doesn’t work? The app in general has some clunky aspects and is in bad need of an update.
New update 1/5
I can’t schedule appointments anymore from app.
A usable app 2/5
I’ve been donating for 45 years and just hit the 100 pint mark. I like the app for the donor card and rapid pass. Impossible to find what my next eligibility date is. Put it right on the main screen! Making an appointment is a little weird but gets easier as one gets closer to eligibility date. Just tell me upfront when I’m eligible next and I’ll make an appointment as close to that date as I can. I don’t need a program to do it for me and I don’t need all the social media garbage. Just tell when I’m eligible next and where and when are the blood drives. Perfectly capable of the rest.
I will continue donating no matter what. The Red Cross is a phenomenal organization and it’s well worth the time and ever so slight inconvenience to donate. I wish everyone felt it was their personal responsibility to donate.
Not happy 1/5
The app won’t let me log in!! I know that all of the information that I have entered is correct, but it still won’t let me log in! Please update!!
Great app 5/5
This app is great for what it’s for. Scheduling donations. Seeing your donation history. Donor card. I had issues with the Rapid Pass during my last donation (and first using the app). It didn’t seem like it was made for smartphones, just monitors. I wish it would go more I depth with “your blood journey”. I’d really like to know where my blood is...which storage facility/which hospital. I’d also like to know when it gets checked out for use. I think it would be just awesome to be sitting at work and get a notification that my blood has been checked out...at this very moment, I’m helping someone.
Unfriendly app 1/5
It took be down two dead end line of questions and could not abort. So deleted the app. Hope the blood donations go better than the app.
Pretty good 4/5
By Xela Ortsac
Useful for rapid pass on days of donation.
By Fool's Errand
Won’t let me log in anymore. I made multiple attempts... tried cutting and pasting the info and re-installing. Wife tried, no dice
One Problem 4/5
Although there is a great deal to like about this app, I recently recognized one problem. I had made an appointment but two days before the appointment I realized I had a conflict. I was unable to go into the app and cancel the appointment and I did not want to be a no-show. I ended up calling the Red Cross and going through the typical series of prompts to finally get to a real person. At that point I was able to easily and quickly cancel the appointment. If I am incorrect and cancellations can be made on the app, I would sure like knowing that.
Great app 5/5
Great app, easy to use!
Love the App 5/5
So easy and essential to have and use.
Rapid Pass does not sync 3/5
Had to do Rapid Pass several times. Wasn’t rapid
By SBUX Mocha
Easy to use and user friendly. Nice looking. Would like ability to add appointments to a calendar.
Great App 4/5
This app is easy to navigate and provides all the info you need for donations and your history.
Only portrait in iPad. I never use the iPad in portrait. Forgets my password and login. Strange navigation
By Who cares about the nick name
Easy to use, great reminders for donating, follows your donation on its journey.
My blood donation went to Augusta, GA 5/5
I’ve been donating blood on/off since I was 17(‘97) I really like this app! It keeps a log of all my donations/most of my vitals dating back to ‘01. I also like how I can ‘track my blood journey’. Checked this app yesterday, my most recent donation made it to a hospital in GA. Since human blood is one of the things that cannot be synthetically made, I feel like I helped the greater good.
Good, but some easy steps for improvement 3/5
Good for the basics: to quickly confirm when/where my next appt and schedule an appt.
I do wish it was more straightforward to schedule appts. Preferred User flow: pick a donation type (show when I can give again for each type), location (recent locations / favs on top), date, and pick available time.
I think the Smart Scheduling is incorporating when I can give again based on the type, but just tell me what those dates are up front and avoid frustration.
Always seems to be down 2/5
Keeps track of your donations but never seems to work when you show up for appointments to donate.
Great app 5/5
Love the app and how fast you get through with the app
A really good app 5/5
By Gas crazy
It’s a really great app I just wish it would let you know of upcoming events that you had already participated in before because I like giving in the places I’ve already gave but I don’t always know when they are having a blood drive.
Adequate app, when it works 3/5
By CLE donor
I use the app to schedule platelet appointments, but it is often glitchy and frustrating to use. This particular time, after choosing a day/time/location for donating, the log-in page wouldn’t load no matter what I tried. So I closed the app and started all over again, only to find that the appointment I was trying to schedule HAD been confirmed — even though I hadn’t “logged in” which was described as a required step. Confusing, but typical.
The previous time I tried to schedule a same-day appointment. Three time slots were available, but the app wouldn’t confirm any of them so I called the scheduling department and was told (after a lengthy delay) that the staff didn’t want to stay around for the last two open times. So why were they shown on the app???
Easy to use 5/5
I was able to find donation locations very easily. People are just lazy as hell, complaining about how they had to google the names of certain terms. Honestly this app is way higher quality than any other health apps I’ve seen on iOS, so honestly, just be happy about it.
Difficulty opening app 4/5
I seem to have some issues logging into the app after being logged out. Must’ve occurred after the latest update. I hope it’s being looked into.
Won’t let me log in 2/5
I liked this app until it wouldn’t let me log in. I even tried to reset my password and tried to get an email. They haven’t got my email on file even though I just gave blood TODAY! Frustrating to say the least!
I like it! 5/5
Used to donate frequently, but life got busy. This app allows me to schedule a donation wherever I am and that’s great for me!
You go American Red Cross!!!
Slightly Disappointed 2/5
By :) Annie 99
The app has a lot of useful and interesting information, but it’s so hard to navigate!
Easy to use 5/5
I have enjoyed using this app. I started donating blood a couple months ago. This app makes it very easy to remember when I’m eligible and find a place to donate. I also enjoy knowing the status of my latest donation and whether it’s being used or stored.
Good tool. 4/5
Great app to schedule your appointments for donations. Needs to add a notification if the drive is canceled to prevent people from wasting their time.
Poor app, not connected with donation center. 1/5
Twice now a confirmed appointment did not show up on the blood drive schedule. One of those times my appointment was scheduled for the time they were closing! Scheduling through the app is pointless, maybe it’ll work, maybe it won’t. Why bother?
Love being able to feel like I’m helping someone 5/5
Love that I can see where my blood has gone my blood type my donation card and can schedule another appointment when it’s time to.
Completely Useless app... 1/5
Just got a text from Red Cross about donating & downloading their app, figured I would give it a try...
First time the system freaks out because my Donor ID doesn't match their specifications (even though I'm reading it off my card)
Second time the system says that my email is already in use... so I tried the "forgot my username" send me an email... "email not found in system"
Third time the system says that I picked a username that's already in use, so I go back and change it... still already in use, so I spell it backwards... still in use, so I pick a random string of characters... you guessed it - still in use.
This app is crap. Oh and when I tried the "chat with a person" on the website they connected to the chat and without even asking what my issue was sent me a "We cannot help with that issue here please call our help center..."
Well I frankly don't care enough about it to call. So when you actually want my blood... fix your app and train your chat reps to do something helpful.
Easy donation 5/5
I have worked with professional staff at the Greece location and donated many times and never disappointed
Makes donating so much more time efficient!! 5/5
Love the App! Makes donating during work breaks much more time efficient !!
Best App on my phone! 4/5
Booking appointments is easy and simple, especially with being able to complete the Rapid Pass day of donation. The only short fall is tying rewards (gift cards etc) to your account.
Easy to use! 5/5
The Red Cross App is very easy to use. Find donation locations around you, book in app. No extra card to carry. Fill out Rapid Pass in app, scan & go. Easy Peasy!