Easily Hackex 1/5
This card is easily hacked. I experienced this personally. I loaded my card at Walmart and the very next day $3000 was withdrawn . Customer service is of no help. You basically lose your money. If there was 1/2 a star that’s what I would give them. Yet I’ve had this card for years.
Not user friendly 2/5
I signed up for this card
through the app. had to wait like 5 business days to get it. Always experiencing “technical difficulties” window. 10 day check image deposit is RIDICULOUS. Charge $5.00 for give me MY money Now. Trying to add funds by adding a debit card - surprise! Technical difficulty window — cannot be done - sorry for inconvenience try again later. Going to close this soon — NO ONE TAKES AMEX ANYMORE!! Useless.
If you NEVER need any costumer service they are great 1/5
If you don’t ever have a question or need costumer service they are great. I have tried for 2 Days to speak with a human to no avail. When did after 4 hours of hold time they could not answer my question they hung up on me. I recommend they you stay away from Amex bluebird and Walmart. They love to take you money but provide no service. Don’t believe me try their costumer service number 18774865990. There is NO option for you to speak to a human. If by the luck of the draw you push enough buttons it switches you to a human, they bearly speak English and hang up when they can’t or don’t understand you question. This card should be labeled use at your own risk.
Shut down 1/5
They shut down my account after my first direct deposit also can’t talk to anyone wants me to write them but they stole my money took a whole direct deposit
Great !!! 5/5
I’ve been using this card since it was first introduced. I love the ease of adding money without any hassle.
The app is okay. I recently ran into a log in problem. But hopefully that won’t happen again.
The app is bad. Won’t recognize my login nor password. Keeps telling me I have wrong characters, but I followed what is required. The same username and password I set up works fine online, but not the app. Very frustrating.
WORST APP 1/5
This is the worst app!! I set my security question and it won’t accept it!! It keeps telling me that my answer doesn’t match the answer on file!!! TERRIBLE app 🤬
Nice for teens 3/5
But seriously do your app maintenance at night not 5 or 6 pm smh .. i cant transfer early to my teen. Down for maintenance too often
Worthless App 1/5
App asks for security answer, but doesn't show the question 🤔
I have a long secure password that I store in Lastpass. This app doesn’t allow me to paste the password into the password field. Then I tried to type it in manually but as soon as I switched back to get the next few characters of my password, it cleared the field. So basically this app does not support secure password entry!
By Sender of reviews
They closed my account while i still had $250 in. I’ve called but there is no way to get my money back. I’m only sent through loops
Just started 1/5
Loaded yesterday set up yesterday. No funds they said until today but no balance known yet.
Called customer service twice, both times I was hung up on.
This doesn’t bode well.
Will not be adding more money ever.
Needs some updates. 2/5
The app helps you keep track of any transactions, however it doesn’t contain the ability to be notified by push notifications when a transaction involving the card is made. Such as when the card is loaded or when money is subtracted from it. Emails are sent when it’s loaded, but that’s about it.
Needs a lot of improvement 2/5
I understand that this is a prepaid service but the card is lacking! I dont know why Amex got in the prepaid game if they werent going to offer a great prepaid product! Customer service is horrible! Card does not work with Apple Pay. There are better prepaid services out there.
Replace Card link doesn’t work 3/5
By .: LoveFire :.
When using the Bluebird app for iOS when you select the “replace a card” link on the left side menu, and complete the steps, it always fails do to a technical error, this happens on my other phones as well. (This needs to be fixed, so u don’t have a huge call volume) i had to do this on the website on my computer when i got home and that work thankfully.
Technical difficulties 1/5
For months now, this app has been reporting technical difficulties whenever I have attempted to do anything other than view transactions. I must always log in from my computer in order to fund it from another source, or pay bills. Very frustrating!!!!!
I didn’t get my deposit and couldn’t get to my money so I’m stranded 👎🏾👎🏾👎🏾 few days before Christmas
Blue Bird 2/5
Blue bird needs to learn how to do Maintenance at proper times and in a timely manner ! I’ve been trying to access my account since this morning 7am & have yet to succeed! I can’t even reach customer service 24 hour phone line it hangs up after saying I’m being transferred to a bluebird customer service representative! That’s unprofessional & very trashy! I’m so mad at their service right now I’m just going to another company when access is granted to account! Do not bank with this company!
Website ALWAYS SHUT DOWN! 1/5
The website shuts down like every few weeksYou can’t take no money off, log on or even call customer service for help. I will be ending my account VERY SOON!
Login is Rough 2/5
The app periodically forgets you login, and you can’t paste you password. Boooo
Apple Pay please!!! 3/5
Please get support for Apple Pay! I would like to have it set up on my phone so I don’t have to carry the physical card.
Text alerts please 3/5
Is there any way possible you could make it have text alerts when I use my card. Then I wouldn’t have to run back to the app every time to check my balance and transactions. Please and thank you
So I was logging on the Bluebird app to check my balance because I wanted to see how much I have before I add more money on to it. As I put in my logins, it says my account is locked. So I called customer service and it keeps saying my 15 digit account number is wrong and my SSN is wrong. Would not recommend Bluebird at all. They also didn’t notify they were locking my account either.
Lately my app has been shutting down as soon as open it. Please fix this issue.
Go Bluebird!! 4/5
I’ve been using Bluebird for quite awhile now. So far, I’ve really had no issues, and I love using it to pay my bills. Everything comes out right away, so there’s no mistaking overdrafts as I know exactly how much I have available to spend. However, the app is spotty and needs an entire revamp or at the very least add new features. For example, I used to get notification of when my direct deposit hits via text message but it doesn’t work anymore. Hey Bluebird, keep up the good work...but let’s get going on updating, fixing issues with the mobile App please?!
Unable to open app 2/5
I usually love this app but since the last update I am unable to open the app I open it and it crashes immediately
By todopoderoso por mil
the application does not let you register the card, and you have to call customer service, I am young and I feel lazy to talk to banks, I have not registered the card, maybe I do not
This bank may work for some people but I promise that you will be sorry if there is a problem, and when it comes to your money you definitely don’t want to have to find out the hard way as I did. This bank will randomly decide to “hold” refunds issued back to your account. Security is a major concern, my account was hacked soon after opening. Customer service is absolutely worthless, can not provide answers to even basic concerns. I even attempted reaching out to Amex executives but received no response. I never imagined that anything affiliated with Amex would be operated so poorly. Please read the negative reviews, I feel fairly certain that the positive reviews were written by employees.
It’s nice getting checks early 1/5
I had a transaction canceled and have all the confirmation numbers and pictures saying funds were canceled and sent to my account 3 days ago and they say that they cannot do anything about it cause it is only a prepaid card and I will have to wait 8 days for my money
Would love to rate high 5 1/5
By Man without an account
Don’t make a human error mistake on submitting a check image or they will shut your account down. Everyone makes mistakes, everyone has those days.
Where’s the question? 2/5
It was fine until you started requiring the answer to a security question. The only thing is, it never asks you the question. If you only had one maybe I could remember, maybe not since all of my accounts want answers to questions. But it’s very helpful to know the question so I can know how to answer it.
Bad Business 1/5
I’ve had this account for years and now it’s being closed by Amex for not verifying my identity when I created it. Umm, how have I had this for 6 years and you don’t know it’s actually me? Also, why don’t you request verification instead of closing my account? I would never reapply for this. No way it’s secure after this.
Do not use! Security is sub standard 2/5
I have used bluebird since 2013 and haven’t had a problem until this year. My card has now been compromised twice this year leading to a lose of over 450$. It’s ridiculous. I am switching everything away from blue bird so hopefully this doesn’t happen again. Bluebird I think you need to do an internal investigation to see what’s going on. Why are random people able to use my card? This is no good
Awful app and bad service 1/5
Nothing but regret with this service. I’ll be canceling credit account as well.
This is one of the worst banks , I’ve had them for over 3 years and it just gets worst , they also get slower and slower every year . And when you need assistance it takes forever just to talk to a real person first you had to find out how to get in contact with them . Then after that once you do talk to somebody they don’t know anything just the words sorry I can’t help you , so what’s the point of you being there obviously you can’t do nothing I’ve had money on hold for over 3 weeks and when I call the company they said they release it the day after it the bank that won’t accept it yet
App will not open 1/5
I have used Bluebird for a few years now and now the app will not open. I’ve updated everything and still will not open. When I select the app it acts like it will open then takes me back to my home screen.
This is a great card to have and it has a lot of great features
Do. Not. Use. This. Service. 1/5
The customer service is atrocious. You’ll have to deal with some one in some third world country who gives you some American name and can’t understand a lick of English. You’re better off putting your money under a mattress.
Great App 5/5
Been using bluefird for years no problems with the app or customer. I love you can load your card at Walmart and remove money at 7/11. Keep it up !
Constantly crashes when clicking on details for mobile check depositing.
Can’t Log In Anymore 1/5
It won’t let me use my fingerprint anymore and when I put in my password it asks for the answer to a security question but THERE IS NO QUESTION! How am I supposed to get in?!?
This app is perfect in everyway. Thanks. I recommend this to everyone
Security answer 2/5
To bad it doesn’t say what the question is and now I cannot log into the site via the app.
Shouldn’t have changed it......it was perfect the way it was!
I’ve used this app for years now all of a sudden it keeps shutting down. Maybe there was too big of a rush to get a new UI but now it just doesn’t work properly. After 4 days of not being able to use this app to check my balances , I think I’ve had enough! So frustrating!!
DO NOT SIGN UP FOR THIS CARD! It is a rip-off!
Apple iTunes Charge 2/5
I have just purchased this card yesterday and just set it up. Before I know it, I was being charged by iTunes for $4.99 but they should have no chance of even knowing my card number! This is insane! I do owe them $4.99 but I always pay with my regular debit card!
this has been my favorite card for years but now i’ve recently got these notifications that money is being taken out of my account and i can’t find out why they don’t have a real person i can get a hold of in customer service and it’s really annoying it won’t even tell me what exactly the money was taken out for it just says what amount was taken out and on what day but it doesn’t tell me exactly what was purchased so i’m confused and i’m about to deactivate this card because it’s stupid.
Bring back Touch ID! 2/5
I never had any problems with this app until its last update where some idiot decided to get rid of Touch ID it’s so inconvenient!!! Get with the times every app has Touch ID
The app has been acceptable. But all of a sudden I can’t view my account with my finger print anymore. The setting to even activate it disappeared as well. It’s extremely frustrating