It’s always offline! I’m opening an account at the credit union next week! It’s impossible to bank without the visuals!
They told me they would refresh the account so the app works, Never happened!
Do not purchase this card 1/5
By jsam iam
Very poor customer service the number on the back of the card is useless.Do not purchase this card!!!
Launched with the most important part missing 1/5
What kind of idiots would release a new version of their app without the ability to add money directly? This is for a prepaid card, and the only money you can use is money that you have added. The previous version of this application worked just fine, but I’m giving them a one star rating because they should have never launched this version without the feature available. Absolute idiots.
UPDATE 11/18/21: The app has been going down for maintenance left and right without any advance notice whatsoever. You can’t add money or even check your balance when the app is down making it extremely inconvenient for all customers. The latest update is a complete piece of garbage.
App is not easy to use 1/5
Every time I try to login, it gives me an oops your username and password don’t match. So when I try to change my password (if the email link actually works bc sometimes it doesn’t) it tells me I can use the password I already have. Beyond frustrated and will likely discontinue use.
Ready to switch 1/5
I’ve had this card for years. Even though I eventually also got a regular account, this has been my main one because it was great. Not anymore. Between this stupid new app that never wants to work and the poor customer service, it’s just not worth it anymore. The only good thing about it is that I still get my paycheck 2 days early. I’ve been told I can do the same with Chime so about to check it out. They should have just left the app the way it was.
Don’t even deserve 1 star. 1/5
Customer service is terrible.
I have a deposit that has been pending for 11 days. Get stuck on hold for ever. Rudest people ever. Go elsewhere!!!
Paper trail 1/5
This app will not allow me to pull up my previous account transcripts. I went online and it’s says oops something went wrong. I need it asap and no one answers the phone when you call customer service
The app has been offline for weeks now! Smh. Never seen such problems on any banks before. It’s frustrating and tiring
Y’all should better work faster and getting that fixed
Money gone forever 1/5
If your money is in the account its gone forever and you can never have it back . They have literally no convinience to send it to other bank accounts
Purchase Protection 4/5
Only feature I love about this card, is the purchase protection, you have up to $1000 per claim and up to 50K a year, PP has come through like crazy!
Customer service is awful 1/5
I’ve been trying for 30 minutes to get help with my account and I don’t know my card number - well the contact number is useless without that number, and AMEX’s main customer service is useless because they just redirect you to that number. No idea how I’m going to rectify this situation.
Always something 1/5
By wheres my money $!
I use this as a supplement account but there is always something with them.
Most recently I have been trying to access my funds for now almost a week and can not use my card or get anyone on the phone due to “high call volumes” .
As soon as this is resolved I’m closing account.
This is unacceptable.
This is the worst prepaid card I’ve ever had in my life and thank goodness it wasn’t depended on because that would be so bad. You can’t really get in contact with them without super long wait times, will permanently suspend your account without even speaking with you about it what so ever. Horrible don’t sign up I’d give it 0 stars if I could
Prefer the old app to this new one 3/5
I actually prefer the old app to this new one cause it was simpler and not so glitchy all the time. I can’t tell you how many times I get booted out to the log in while I’m in the middle of transferring money. I hate how you took the money at a glance away. Too many bugs and glitches and crashes
Blue Bird 1/5
By fakesights shouldget shutdown
This company is the worst to use they have zero customer service skills in order to talk to somebody on the phone do you need an act of God there is nobody on the phone 24 hours for customer service and if there is any issues with your card or if anybody does any unauthorized transactions you are screwed because they will not help you at all or pay back the money that was taken from you I definitely do not recommend using them for anything
Person reading this, use something else. 1/5
By Jamie Reese
I have used Bluebird for more than a decade but unfortunately this ride is coming to an end. This was a good service in the beginning, but as other card issuers came along — Bluebird seemed to remain stagnant.
At some point I started having more recurring issue as years passed; they seemed to be always have technical difficulty, unannounced maintenance, etc.. The downtime was absurdly long, often leaving me to question when I would access to my funds again.
I think the straw that broke the camels back was the new app they launched which was half-baked and missing many features that were in the previous version, even going as far as redirecting you to the website to use a feature that was not implemented in the app yet, because it wasn’t finished. This coupled with downtime, aimless errors messages that have no specifics and the app glitching constantly…I have to call it quits. I will be moving to Venmo and so far it’s a much better outlook.
Terrible app never works 1/5
Always says oops we are experiencing technical difficulties and cannot transfer our money😡
Worst banking app EVER 1/5
By Mrz. Money
We’ve had this account for over 5 years and the only consistencies that you can expect from this account is immediate withdrawal from linked accounts with no electronic option for reversal so you’ll have to waste time and gas going to the ATM to replace funds that are taken in error and the fact that their customer service department is worth less than pig feed and have no concept of service or security! Closing this account and we’ll NEVER tell or encourage anyone to subject themselves to this crap!
Bluebird amex 1/5
This is a horrible horrible card company it holds onto your money until you work your way through the system and try to find a human being to even cancel the account. It is impossible you have to call regular American Express to scare them a little bit with law suit or government complaint. All just to get bluebird amex which are all the same as Amex, to release a hold on your money, they have had for eight days. The biggest deal is they act like they can’t do anything about it blaming the company you purchased from until you bring up a lawsuit or the government finance committee or anything like that and then they canal of a sudden release the hold on your money magically back in your account and then say thank you have a nice day.
Corruption at its finest, dishonest at the least.
Bad card 1/5
I have not been able to use an atm for a year, and they I have tried everything, even sending me new cards. Their customer service is horrible, with one man today even admitting he had no idea what to do. I also can’t use the thumbprint option.Stay away from Bluebird, it’s a joke and a scam.
Login doesn’t work at all 1/5
I can use the American Express Bluebird website with no problems. But can’t login via this mobile app at all. It simply doesn’t work period. Total waste of time. I’m an iOS developer and don’t understand why any company would allow their name on an app this awful.
Poor quality and support 1/5
When I first started using this app it worked OK but for the last three weeks it will not work. It just keeps giving me the oops error message. I have deleted it and reinstalled still having the same issue. You can’t get anyone live that can help you with the issue
Doesn’t see a way to install blue bird on my phone 2/5
By Chelsea Jalayne
I looked at the blue bird app in the AppStore but I do not see anywhere that say install or get. I cannot install this blue bird app on my mobile phone.
Terrible app 1/5
This used to be a great app but with the “new” changes it has become impossible and frustrating. Always loading errors and you can do nothing within the app like before. I absolutely hate it!
Poor service 1/5
I opened account with bluebird over more than one month I have not gotten my card what a shame 😰😰😰
Can’t bluebird each other 1/5
Since the new app we can’t bluebird each other anymore and you can’t ever get in touch with someone ugh
why bother having ? 1/5
went to set up card on app only to find out that its a waste of time..called the number on back of card and spoke to a very rude csr who hung up on me after asking him if he can give me a minute while i set up account…best to use the website to set up and activate card
There is no real reason to have this ap 2/5
There are links to monthly statements on one of the screens, but when you click on one to view the statement, it gives you a message saying to log into the bluebird website to view the statement. Why have the links in the app if they’re not available in the app?
Baby Steps, I Guess 1/5
They had a functional app and totally wrecked it. They have at least added back in apps transfers, so i added a star back. It is still very clunky and only works in one direction, so transferring between sub-accounts takes 2 different screens. Also, if you pick the wrong account, the whole app freezes.
Yea!! I found MOVO! Much better option. BlueBird gets the boot!
Needs work 1/5
The old version was much better. I can’t find a list of transactions in this version or in the web site. They give me a balance and that is all. This needs to be fixed
Poor Performance 2/5
After months of not being able to transfer money or use billpay via the app for months, I now can’t use the Face ID feature and have to put my password in every time I open the app. I wish Bluebird/American Express would get their act together.
Can’t Log In 1/5
Every time I try to log in it gives me the same error message. No wonder this has 2.2 Star average
Now compatible with iOS 12 5/5
remember I tried to download this app and it was just for iOS 13 and above but today I found out that they had changed it back to normal and I’m happy I can finally use it on my iPhone 6 Plus.
Love it 5/5
I absolutely love this app
I have had a bluebird for about 3 years and it has been one of the best online style bank accounts ever. They are the most secure, and the service flexibility is amazing. They have gone above and beyond to address my needs even during a pandemic. I really like having an amex in my arsenal of payment methods. ✌️
Still getting the “oops something went wrong” message when I open the app. Before this started the app was bool tho, nice and simple.
Finally 6+ months later after they “upgraded” the app is it back to previous functionality. Now able to transfer funds to sub accounts without going through their website. Version 7.1 appears to be stable and workable!
By RGD LRD
What is going on, I can’t send out money with the Bluebirs2walmart pick. It keeps saying “TECHNICAL ISSUES” for over 5 hours now. What is the problem please.?
Ever since they relaunched this app, it HAS NOT WORKED. I can’t access my account from the app EVER. You have to go online, log on without it remembering your username to get your balance. And, you can only do this from ONE device, or it will get frozen or think you’re trying to hack yourself from a previously recognized other device and shut down! This has happened so many times, no matter what advice I get from them, I don’t try anymore. I call for my balance when I’m out- and this is also difficult depending on when you call and who you get. I’ve been refused my info and insulted for not knowing it myself, when ease of access to account balance was a major factor in choosing the card to begin with. Any time I ask when are they going to fix the problems they say say they are working on it. It’s been well over a year, and it is NOT BETTER. AWFUL!
Haven trouble with spp 1/5
Just having trouble logn on to the app. They need to update
Poor service 1/5
By sunshine kitten
When trying to get into my account, keeps giving me an error message. Says having technical difficulties. This has been going on since they started this upgrade. Worked great before the upgrade. Now it has been nothing but trouble.
Problem with their system 1/5
By blind jerry
I was trying to link a debit card to my account only to get a message saying that the expiration date was invalid. Now I know that wasn’t true. You call the company and they want to give you the run around. I think that they are in denial. Need to do better Businesswise.
Broken company. 1/5
After using this app for quite sometime the updates and website keep getting worse to me. I I haven’t been able to get on the app since the last update and I dare not try to log on to the website. It’s the constant spinning from the log in button for me. I have not been able to log in for 2 months so at this point I’m fed up. It’s suppose to be convenient to be able to log in from the app, but it’s not.
Terrible Customer Service and App 1/5
Going to move to Visa prepaid, this use to be a decent service, but the App fails often and I can’t transfer money in. I have called customer service, they are worthless to help. They didn’t even attempt to try to resolve it.
They just give the excuse that it is a “server issue and to try again later”.
I’m Soo upset 2/5
Just got the bad news that bluebird will stop using checks! That feature was the only reason why I kept this account. I can write checks and it’s automatically removed from my balance. The ease of not having to balance a check book will forever be gone in Nov. I guess there no reason to keep this service after Nov because there is no local atm’s in my area.....:( Did I meant no more checks, please bring it back!
Doesn’t work 1/5
It won’t let me log in
Why would anyone launch an app that is NOT COMPLETE! Dumbest thing I’ve ever heard of. Seriously switching to a different online bank system because I have gotten so many late fees from a crap app.
Add money at Walmart 3/5
The app seems to be back to normal I think but when I add money at Walmart it says pending and stays that way for 5 days. And I'm not sure if that means I can't use that money or not because my current balance and available balance so 2 different things.
Bad app at best 2/5
By Exec app guy
Bluebird had a good app then decided to make everything difficult and force you use the website.