Customer service is absolute garbage! 2/5
By It's okay:)
When they get your order right, it’s amazing! Clothes are great quality, etc. but if you’ve received a wrong item or need customer service of any kind, don’t plan on getting it!
NO REVIEW OPTION FOR ORDERS 1/5
By Mr. crab it is!!
There should be an option to leave a comment for any orders purchased so future buyers have an idea for what they are buying or else people will end up not buying at all because they are not confident with every items being sold on this app. And also pls be accurate to sizing.
A SCAM!!! Don’t buy anything from here! It will say it’s dispatched and then never ship. I even called fed ex and they can’t track where it is. On the app is says my package was transferred into a whole other country. Also, there is no one you can get in contact with. DONT DOWNLOAD!!!! DESERVES 0 STARS!!!!
I waited like 2 months for the stuff I ordered to come in. And the app was saying that it was already shipped, so I contacted the customer service and about 3 days later my stuff came. When it came I ordered some heels and other stuff, the heels were 2 different sizes...
Big Girl Friendly 4/5
Although I love that this website is big girl friendly, the tracking on the app is absolutely horrendous. When I put in my order number and press check order nothing ever happens. I have to end up using my computer.
HORRIBLE customer service 1/5
By Kim fly
If I could give it 0 stars trust me I would. The customer service is HORRIBLE!! I placed an order November 25th and once the order was placed I quickly realized that I put the wrong address which was to my school in another state, after realizing that I quickly contacted their customer service on Whatsapp they then told me they couldn’t change the address because they have no contact with the warehouse, I was then told to wait until it goes to the carrier and to let them know after waiting for a week it was receive by the carrier and BooHoo customer service then told me they couldn’t do nothing about it and I lost $62.25. Now I had to reorder again on November 30th and my package has been sitting in the same spot since December 8th and once again they told me to wait until the 14th to see if it’ll come, it is now the 14th and the tracking has not changed after contacting customer service once again they tell me to wait until DECEMBER 30TH!! BooHoo now had $116.75 of my money and I have none of my items yet. If you decide to order with boohoo make sure you have the patients to deal with terrible customer service.
I LOVE this app and I love this online boutique . I am a big girl and finally, I’ve found clothes my size that are well made and fit well. Bye bye SHEIN!
Love itttttt !!! 5/5
First time ordering and I loved it everything fits well, nice fabric looks exactly like the pictures ! Great customer service ! Highly recommend this app 👍
Women’s clothing 5/5
I’m a size 14 this site has nice and stylish clothes
For women like me. Order from this site two more times. The first I was watching my daughter wear a sharp sweater from boo boo ! Then I immediately went to boohoo and order the icon dress with the hoodie and feel in love!
Then I ordered the apricot V-back sweater the croppedCrisscross back top. Now I’m waiting for 10 more items to come any day. LOVE the site the clothes fit and wear very well can’t wait to get all my items and I will send some pics. Thank you boo for clothing in a size 14 , for woman like me.❤️❤️❤️
literal ✨perfection✨ 5/5
By Maddie Chanel
I’m just now really finding my style as a freshman in high school and i LOVE this app. It’s perfect for all style types and the prices are really affordable. I definitely recommend this shopping app to anyone with an empty closet or anyone that doesn’t know there style yet. The only critique I have is that i wish we could leave reviews as pictures on the individual clothes. Sometimes it is easier to tell you size by comparing on other people but other than that this app is AMAZING 👍🏾
Shipping issues 2/5
I payed for the 3-4 day shipping it’s past the date and navigation for service is completely awful I’ve searched the website and attempted contact but nothing
Do not order from this company ! They scammed me and never sent my order. I tried contacting them and they told me they can’t do anything about it. Please do not order from boohoo
Happy but then not happy 2/5
By Aka herbs church
I was so excited to order from here, especially wing a first time mom I wanted some cute maternity clothes! I got great pricing and such cute clothes! However after I washed everything and dried all my stuff shrank and became so dingy :( I won’t even be able to wear anything a second time. Such a disappointment with the amount of money I spent :/
The sweaters were kind of short and weird material but lesson learned! I just suggest washing and air drying I guess if you purchase shorts from here!
Just one thing 5/5
I ordered on Tuesday and got everything in a week including weekends. The only problem is im missing one item. I just contacted customer service on whatsapp and am now waiting to hear back
Horrible experience 1/5
This is the first online clothing app which hasn’t sent me any emails or any updates after I order stuff. It says it takes up to 8 days to deliver but it’s been 6 days now I haven’t receive any updates! I’m scared if it’s a scam!
Boohoo tripping 1/5
I ordered two sweatshirts back in July and it’s now November and I still haven’t gotten my stuff nor was I able to cancel the order and get a refund I have to wait on the order to come THEN send it back to Boohoo to receive my refund. So disappointed y’all smh
I’ve ordered twice from this website to never have my items show. Although they did refund my money which I’m grateful for, I would have really have liked the clothes.
i ordered my package EXPRESS and it was supposedly shipped the following business day which was A LIE ! i’m totally disappointed because the dress i ordered was for my baby shower, keep in mind i’m mommy with twins on the way... on the app it says it’ll be here by the 3rd of november but when i called UPS the package failed inspection due to BOOHOO and it’s been sitting on the same pallet for almost over a week now because they never repackaged it ! my package won’t even be sent to the US until the 12th and that’s well over two weeks to say i paid extra for a reason .i would NEVER SHOP HERE AGAIN because for one , why is my package failing anything when i paid extra so it’d be handled with care .
I bought about 15 pairs of jeans and it was in size 2. Half of the jeans I bought was a bigger size and did not fit even close. One of the jeans were for a very large person, I just don’t appreciate waisting my money on something that I can’t wear. It just honestly seemed as if the company put tags on the pants to make it look like it was a 2 and it wasn’t. The jeans are now sitting in my room with tags until I can bear tossing my money down the drain. “Boohoo,” I guess I lost out on my money.
FAVORITE PLACE TO SHOP 5/5
Majority of my closet is now from Boohoo! Good prices and quality items
I tried deleting my account but for some reason it won’t let me
Where’s my order 1/5
I’ve been waiting for 2 weeks and I did the express shipping. As I track the package it came to Kentucky then went back to the warehouse I emailed the boohooMAN and they never said anything about my product nor my refund I spent well over a $100 for nothing. No customer service or anything
Okay needs improvements 3/5
Boohoo is a great store for inexpensive attire and clothing. I usually shop online once or twice a year, but browsed way more times than shopped. Sometimes they offer really great addition such as deals and further promotions. Down side is App keeps loading on and on for every content and product I went through. Tried phone service data and wifi both didn’t help. That needs fixing. Shipping also needs improvements; $9.99 is not worth having 2 different estimate time frame delivery. I was fixated about the estimated time transit for delivery because on the order purchases page stated “November 3” and order detail page stated “On or before October 30,” so which is it? The good side for this app is that browsing through listing makes it easy and payment is quick and simple.
- Fixable shipping cost (could try $19.99 for all year standard shipping)
- Shipping/delivery estimate detail
Wrong prices at checkout 1/5
By Maddie M94
I’ve been trying to place an order, but the numbers are not adding up when I go to checkout. The subtotal is either way higher than it should be or lower (I’ve tested resetting the app, removing all items from cart, and testing it with 1 item only- each number is wrong each time). Unfortunately, I can’t place an order if I’m going to be overcharged!
Contact your bank 1/5
I keep reading reviews regarding lost funds. Why? Your bank has a fraud department precisely for this reason. Use it. Explain your experience & they will refund your money.
not a fan 1/5
this app is stupid, i tried to make an account and it kept telling me that i couldn’t.
Lacking customer service 3/5
The app is for a company that is size inclusive, but the clothes are a hit or miss. I have had some nice items but also some items that are horrible made. Recently, they shipped my package without an address, it never came, and they will not refund shipping. They refuse to provide adequate service. I’m disappointed, I was hoping for better.
Wrong size 2/5
This was my first time ordering from here cause my best friend told me they have really cute stuff, i had to check it out for my self and it was true. I LOVEEE the men’s shirts. But they gave me the wrong size to not 1, not 2, but 3 of my sweat pants. it took a while to get to my house but i understand cause of corona virus. i’m most likely not going to shop here as much because if they were willing to make this mistake more then once what makes me believe it won’t happen in a future order?
Longest Wait 👎🏽 1/5
It takes way too long to get to my house. I understand COVID 19 or w/e but this is ain’t it 😐. It’s been almost a month since I ordered and purchased my clothing. Very much a waste of time, but ok prices 🤷🏽♀️.
By Massey Profile-Main
Not only did I revive horrible costumer device, but I also never recurved any tracking information. My package arrived three days later than the expected time of arrival even though I paid for express shipping. Clothing quality was horrible the material. Do not buy from this brand if you want quality clothing.
Wrong wrong wrong 1/5
I was so excited about Mickey jacket going on sale. It came today wrong color wrong size , not happy 😞
Terrible Quality & Bad Customer Service 1/5
Never order here, everything i’ve ever gotten from here has been damaged so quickly. I tried to get this situation fixed but their customer service has the same quality as their cheap clothes
I’m HOOKED 😁 5/5
By Cheesehead Mouse
Let me begin with I was scared to order from Boohoo because I’ve never heard of it.But I took a chance and ordered and let me tell you I am hooked 😁 I am so hooked I placed another order!!I love the fact that you can put your height your weight and it tells you what size to order. I’m 5’8 120lbs it told me size 4 or small in tall ... so I went by what it told me and everything is perfect 😁❤️🥰 I thought for sure it would have taken for ever to arrive but it didn’t I got half my Oder on a Sunday 😁 left at my door 😁 I have worn two of the outfits already and got lots of compliments!! Now 3 of my friends are going to be placing Oder 😁🥰 I wish there was a place I could put a review on each of the items I bought because I would highly recommend them and put pictures on them to show that it’s true to size true to colors so far😁 I recommend give Boohoo a Oder you will not regret it!! I’m hooked thank you boohoo ! Oh did I mention the prices are really good too ! Hope you don’t go up in prices after you start getting more orders like one other site I used 🙃 September 15,2020 ! Oh can’t wait it’s saying September 16th my other half of my Oder will be here! Then I placed a new Oder 2 days and 😁 I review again when I get all of them to 😁
i love your guys price's but every jean i want to buy are out of stock and its been like that for more than 3 months...
Website on lock 4/5
The only place where I can not log in for a year and my wish list is still present —AND I’m still logged in. Thanks boohoo for always being a bomb place to shop for the past 5+ years.
Wayyy better than the website 5/5
By petite love
I love the app
Worst Service 1/5
They take so long I still haven’t got my clothes Ann it’s been 3 months going on 4 I was trying to get my money back it’s basically saying no refunds so they then took my money and I don’t even have my clothes I will NEVER shop here anymore.
Payment Doesn’t Work for some strange reason😑 1/5
I've always wanted to order from here but for some reason it won't accept my card. I've tried two times already but it won't go through and it's not my credit card company they told me that's it was nothing wrong with my card. I don't know what's going on with your guys website but if you guys don't fix that particular issue you might end up losing clients
Change in Price 1/5
I got an email with all the items left in my cart. Everything was 60% off. I then click checkout from the email, and everything is no longer the same price. Instead of $207 total, it is now $265. They have lost my business, just because they don’t want to give the price they originally gave me. Now they’re losing hundreds of dollars instead of giving a simple discount. Bad business!
Ugly Clothes, Scam 1/5
By SolitaryWolf857 (deviantArt)
Fyi the clothes are NOTHING like the pictures. Bad quality, don't waste your money on their ugly rags.
Order Taking a Month to Arrive... 1/5
By Kate Breide...
I placed an order on August 5th and it’s been nearly a month and I still don’t have my order. Customer service just keeps tellling me to “hang tight”! Absolute ridiculous, especially considering I paid almost $12 for shipping.
Can’t get enough!!! 5/5
I love this company! I’m a size 14 and I am in love with the dresses... I can’t get enough! I always get compliments. They’re unique and I feel beautiful every time I wear them. The jeans didn’t fit as well but I still love this company!!
Love Love LOVE this store!!! 5/5
I have been shopping at this store since May and I have NOT been disappointed!! These are some fashions and I love the way compliment my shape and it’s all so comfortable. It’s like once I get the notification that my order has been shipped, I’m working on my next order lol. My wish list is always growing 😁
Items Clearing From Cart 1/5
This app is terrible
I’ve tried multiple times now to add things to my cart but it keep disappearing and i have to start all over. Beyond frustrating
Plus size opinion 3/5
Honestly their sizes are way off I’m a plus size (11) and I had order four pair of jeans, only one pair fit me and the rest fit me so big and two of the jeans I order looked exactly the same but with different sku on them. So I was kinda confused about that! I also order a few black blouses and none them fit! And I had order a size 12! The shirts didn’t even fit my sister and she’s a size XS in the US. So I was bumped. I don’t like to return items so I’m going to keep them & hopefully I can give it away to someone that can actually fit into them.. so sad though none of my items worked out 😭😭😭
The models 4/5
the clothes are cute and cheap which is nice. I haven’t bought anything from there yet because since the models don’t pose with the clothes normally, it’s hard to guess how the clothes look in real life. The app would be better if the they let the models pose in a more natural way.
DO NOT ORDER FROM HERE 1/5
If I could give this place 0 stars I would.. they never deliver your packages to you.. and their customer service is Terrible! I warned you.
By hdhen thrjadwsjf
I had ordered a 3 pack of mask that where black for about 20 dollars and not only did it take about a month to get here but when it arrived the bag was half open and the mask weren’t even the the right color and the material was just terrible and I would not recommend getting anything from boohoo and instead order from pretty little thing or Missguided they have much better quality shipping and clothes