Return problems 1/5
They won’t let me return through phone so they told me to go to post office and they tried to make me pay 100+ dollars to send back to warehouse basically if you think you can’t fit it don’t buy it bc ur return isn’t always guaranteed I will personally never be ordering from then again.
Wrong sizes 1/5
Do not order from here I waited almost a month before I got my items I ordered a 14 an all my jeans they sent a 18 an it looks no ways like the pics that I preserved from
It’s okay 2/5
If there’s one thing that truly made me not want to continue shopping on the app, I would have to say that it was the models and how they were posing in every photo that annoyed me most!! It seemed as though every shot was in an angle with the models posing in a way that did not even show what they were wearing! I had to scroll through 2-3 views just to see what the entire front of a dress looked like on some occasions. I started to feel my eyes straining after 5 min on the app. So I would suggest for the photographer to change up the shoot style and perhaps choose better models. Please forward this to the appropriate person in charge if anything. Other than that the app was great! Thank you for your time!
Boohoo the best 5/5
It is the best company. It has my size. Finally something good in a online shopping. I recommend getting this app and getting NICCEEEEE clothes and feel confident.
Consistently good place to shop 5/5
So it’s been what feels like forever a store that caters to plus size women with consistent quality and price and every time I buy something from there it’s been a great experience app works great too.They have a little bit of everything for everybody so there are many styles to look through it’s not just basic thottie fashion. Would recommend to every women especially on a budget. ❤️
Love the clothes 3/5
I love this app! But please allow us to leave reviews on the clothing!
Sent me the weong size shoe 1/5
Horrible. I clearly ordered a size 9 shoe and they sent me a size 7. I never had this happen to me. Its a scam. I willl never order from them again
Why the heck is there always 60%off all the time is It cause it’s cheap clothing material ?
Address conformation 1/5
I saw on a tik tok a girl who was 6’2 buying clothes from boohoo and they actually were long enough. I got excited because I’m 6’0 so I thought I’d check it out. I found a bunch of cute clothes but it never could confirm my address. No matter what I did nothing would work. There was no phone number to call so I basically got screwed.
Shipping is trash 1/5
Paid for express shipping for no reason it’s still not here it’s been 6 days
i love it 4/5
By review IT!!
I ordered from boohoo.com then decided to look at the app reviews after ( horrible decision). The reviews stated that boohoo was a scam, took their money, etc. I was so scared because i thought i was the next victim. But surprisingly I had great service. My order shipped out a day or two after ordering which is very fast. The tracking was pretty scary though, because on the website it said tracking unavailable after depart which is weird. But i put the tracking number in fed ex carrier and tracked my package just fine. i would suggest everyone to order from the official website instead of the app because the app just seems fishy. My clothes were great though everything was the right size and the quality was good for its price. I put 4 stars because i didn’t like that you couldn’t cancel your order at all which is very weird, there is also no reviews on items, and there is no direct customer service. But i would probably order from them again just not spend anything over $100.
App is so crashy and returns are impossible along with help feature 1/5
By Rickey L
This app crashes all the time especially if you’re trying to do a return or need “help”. I have a faulty item and wanted “help” because that’s where they instruct you to go if you receive a faulty item. I typed out all of the details and clicked on send and it doesn’t give me a confirmation of it was sent or anything. It just takes me back to the blank screen to start over again. So I don’t know if it sent or not. It’s so incredibly frustrating that such a huge company doesn’t invest in bettering their website and app. 🤯 If you’re clothes don’t fit right you have to pay to ship it back to them and then have to pay to get the new size or replacement product shipped to you. This company is such a scam company and if regular stores sold similar clothes I would never deal with these online scam stores again. 😱
Great clothes BUT reviews? 3/5
By leiana lutui
Boohoo sells great clothes it seems, however not being able to see reviews prevents me from buying there clothes. I wish it showed and allowed its customers to post their reviews and try ons just so I’m more confident in buying! But overall, great.
SCAM Artists 1/5
This website charged my credit card and denied that I ever shopped there. I sent my tracking number and my order ID number and they told me there was no such purchase. The only way to communicate is by social media which takes hours to get a response and they don’t look at screen shots so in their own little world they say that there is no proof. I had to call my bank to try to get my money back and now I am waiting. FAKE FAKE FAKE ADVERTISING. I should’ve known by the prices that it was too good to be true. Smh
Needs a upgrade 3/5
Its very frustrating that I cant speak to anyone for costumer service even I waited more than the “waiting time”. Please add a quick way to edit our recent order address so it can be ship on the right address right away.
If you can make that happen ill update my review and we would have to worry less or stress less about it.
Worst app 1/5
I got this app because it seem like it was a good app to buy clothes and also because it had nice plus size clothes. I order some clothes on i think last of December and or early of January and I have not received any clothes at all. I emailed them and they have gave me up to January 27 to see if anything would come nothing came , I emailed them again that said to see if and thing will come Fed 1 which is today nothing came now i had to ask for a refund and for surely hope i get my money back.
No customer service 1/5
By Todd B Duncan
my orders have been late and the only form of customer service they provide is having the forms of social media?? i don’t want to pubicly tweet Boohoo to have to talk about my order or make a whatsapp account they have no number to call and get it doné immediately. if you order anything here don’t order for an occasion because you will be stressed out not thinking it’ll arrive.
Not what i expected 1/5
Its been 3 weeks and i have not received my package nor any tracking updates, Im truly upset with this company
Customer service is absolute garbage! 2/5
By It's okay:)
When they get your order right, it’s amazing! Clothes are great quality, etc. but if you’ve received a wrong item or need customer service of any kind, don’t plan on getting it!
NO REVIEW OPTION FOR ORDERS 1/5
By Mr. crab it is!!
There should be an option to leave a comment for any orders purchased so future buyers have an idea for what they are buying or else people will end up not buying at all because they are not confident with every items being sold on this app. And also pls be accurate to sizing.
A SCAM!!! Don’t buy anything from here! It will say it’s dispatched and then never ship. I even called fed ex and they can’t track where it is. On the app is says my package was transferred into a whole other country. Also, there is no one you can get in contact with. DONT DOWNLOAD!!!! DESERVES 0 STARS!!!!
I waited like 2 months for the stuff I ordered to come in. And the app was saying that it was already shipped, so I contacted the customer service and about 3 days later my stuff came. When it came I ordered some heels and other stuff, the heels were 2 different sizes...
Big Girl Friendly 4/5
Although I love that this website is big girl friendly, the tracking on the app is absolutely horrendous. When I put in my order number and press check order nothing ever happens. I have to end up using my computer.
HORRIBLE customer service 1/5
By Kim fly
If I could give it 0 stars trust me I would. The customer service is HORRIBLE!! I placed an order November 25th and once the order was placed I quickly realized that I put the wrong address which was to my school in another state, after realizing that I quickly contacted their customer service on Whatsapp they then told me they couldn’t change the address because they have no contact with the warehouse, I was then told to wait until it goes to the carrier and to let them know after waiting for a week it was receive by the carrier and BooHoo customer service then told me they couldn’t do nothing about it and I lost $62.25. Now I had to reorder again on November 30th and my package has been sitting in the same spot since December 8th and once again they told me to wait until the 14th to see if it’ll come, it is now the 14th and the tracking has not changed after contacting customer service once again they tell me to wait until DECEMBER 30TH!! BooHoo now had $116.75 of my money and I have none of my items yet. If you decide to order with boohoo make sure you have the patients to deal with terrible customer service.
I LOVE this app and I love this online boutique . I am a big girl and finally, I’ve found clothes my size that are well made and fit well. Bye bye SHEIN!
Love itttttt !!! 5/5
First time ordering and I loved it everything fits well, nice fabric looks exactly like the pictures ! Great customer service ! Highly recommend this app 👍
Women’s clothing 5/5
I’m a size 14 this site has nice and stylish clothes
For women like me. Order from this site two more times. The first I was watching my daughter wear a sharp sweater from boo boo ! Then I immediately went to boohoo and order the icon dress with the hoodie and feel in love!
Then I ordered the apricot V-back sweater the croppedCrisscross back top. Now I’m waiting for 10 more items to come any day. LOVE the site the clothes fit and wear very well can’t wait to get all my items and I will send some pics. Thank you boo for clothing in a size 14 , for woman like me.❤️❤️❤️
literal ✨perfection✨ 5/5
By Maddie Chanel
I’m just now really finding my style as a freshman in high school and i LOVE this app. It’s perfect for all style types and the prices are really affordable. I definitely recommend this shopping app to anyone with an empty closet or anyone that doesn’t know there style yet. The only critique I have is that i wish we could leave reviews as pictures on the individual clothes. Sometimes it is easier to tell you size by comparing on other people but other than that this app is AMAZING 👍🏾
Shipping issues 2/5
I payed for the 3-4 day shipping it’s past the date and navigation for service is completely awful I’ve searched the website and attempted contact but nothing
Do not order from this company ! They scammed me and never sent my order. I tried contacting them and they told me they can’t do anything about it. Please do not order from boohoo
Happy but then not happy 2/5
By Aka herbs church
I was so excited to order from here, especially wing a first time mom I wanted some cute maternity clothes! I got great pricing and such cute clothes! However after I washed everything and dried all my stuff shrank and became so dingy :( I won’t even be able to wear anything a second time. Such a disappointment with the amount of money I spent :/
The sweaters were kind of short and weird material but lesson learned! I just suggest washing and air drying I guess if you purchase shorts from here!
Just one thing 5/5
I ordered on Tuesday and got everything in a week including weekends. The only problem is im missing one item. I just contacted customer service on whatsapp and am now waiting to hear back
Horrible experience 1/5
This is the first online clothing app which hasn’t sent me any emails or any updates after I order stuff. It says it takes up to 8 days to deliver but it’s been 6 days now I haven’t receive any updates! I’m scared if it’s a scam!
Boohoo tripping 1/5
I ordered two sweatshirts back in July and it’s now November and I still haven’t gotten my stuff nor was I able to cancel the order and get a refund I have to wait on the order to come THEN send it back to Boohoo to receive my refund. So disappointed y’all smh
I’ve ordered twice from this website to never have my items show. Although they did refund my money which I’m grateful for, I would have really have liked the clothes.
i ordered my package EXPRESS and it was supposedly shipped the following business day which was A LIE ! i’m totally disappointed because the dress i ordered was for my baby shower, keep in mind i’m mommy with twins on the way... on the app it says it’ll be here by the 3rd of november but when i called UPS the package failed inspection due to BOOHOO and it’s been sitting on the same pallet for almost over a week now because they never repackaged it ! my package won’t even be sent to the US until the 12th and that’s well over two weeks to say i paid extra for a reason .i would NEVER SHOP HERE AGAIN because for one , why is my package failing anything when i paid extra so it’d be handled with care .
I bought about 15 pairs of jeans and it was in size 2. Half of the jeans I bought was a bigger size and did not fit even close. One of the jeans were for a very large person, I just don’t appreciate waisting my money on something that I can’t wear. It just honestly seemed as if the company put tags on the pants to make it look like it was a 2 and it wasn’t. The jeans are now sitting in my room with tags until I can bear tossing my money down the drain. “Boohoo,” I guess I lost out on my money.
FAVORITE PLACE TO SHOP 5/5
Majority of my closet is now from Boohoo! Good prices and quality items
I tried deleting my account but for some reason it won’t let me
Where’s my order 1/5
I’ve been waiting for 2 weeks and I did the express shipping. As I track the package it came to Kentucky then went back to the warehouse I emailed the boohooMAN and they never said anything about my product nor my refund I spent well over a $100 for nothing. No customer service or anything
Wrong prices at checkout 1/5
By Maddie M94
I’ve been trying to place an order, but the numbers are not adding up when I go to checkout. The subtotal is either way higher than it should be or lower (I’ve tested resetting the app, removing all items from cart, and testing it with 1 item only- each number is wrong each time). Unfortunately, I can’t place an order if I’m going to be overcharged!
Contact your bank 1/5
I keep reading reviews regarding lost funds. Why? Your bank has a fraud department precisely for this reason. Use it. Explain your experience & they will refund your money.
not a fan 1/5
this app is stupid, i tried to make an account and it kept telling me that i couldn’t.
Lacking customer service 3/5
The app is for a company that is size inclusive, but the clothes are a hit or miss. I have had some nice items but also some items that are horrible made. Recently, they shipped my package without an address, it never came, and they will not refund shipping. They refuse to provide adequate service. I’m disappointed, I was hoping for better.
Wrong size 2/5
This was my first time ordering from here cause my best friend told me they have really cute stuff, i had to check it out for my self and it was true. I LOVEEE the men’s shirts. But they gave me the wrong size to not 1, not 2, but 3 of my sweat pants. it took a while to get to my house but i understand cause of corona virus. i’m most likely not going to shop here as much because if they were willing to make this mistake more then once what makes me believe it won’t happen in a future order?
Longest Wait 👎🏽 1/5
It takes way too long to get to my house. I understand COVID 19 or w/e but this is ain’t it 😐. It’s been almost a month since I ordered and purchased my clothing. Very much a waste of time, but ok prices 🤷🏽♀️.
By Massey Profile-Main
Not only did I revive horrible costumer device, but I also never recurved any tracking information. My package arrived three days later than the expected time of arrival even though I paid for express shipping. Clothing quality was horrible the material. Do not buy from this brand if you want quality clothing.
Wrong wrong wrong 1/5
I was so excited about Mickey jacket going on sale. It came today wrong color wrong size , not happy 😞