Expensive but has the needed if you’re transiting 3/5
You have to go through customs and follow signs to “Jewel” (a beautiful mall within the airport), hotel is on 4th floor. Has its own bathroom, bed, TV. No windows so it’s a little stuffy. Very tight if you’re two people and suitcases.
Price was 206 USD for one night (Jan 2023), for a hundred more you can stay at the Crown Plaza with pool and closer to customs. Might be worth it if you have big suitcases…this hotel is ok for carry-on as it’s a bit tight.
Bought take out at “Mama Mia”, it was delicious and fast. When you come out of the hotel go right on the same floor, restaurant is on the same side. I recommend it if you are in the mood for Italian food!
Great stay 5/5
Great place to stay clean and front desk is very helpful not far from anything. You can also cook your own food in the shared kitchen
Customer Service 1/5
By Brad Kendrick
Customer Service with this company is horrible
Easy to book 5/5
Great and easy to book a room!!
By امير ولد امير
جدا جدا هادي ومريح واستقبال جيد وموقع ممتاز 👌🏻
Smooth & Easy 5/5
By Live, Laugh, Travel
I have been traveling for approximately 30 years and for the last few years my go to app is Booking.com. Everything is easy and goes smoothly when finding and reserving my hotels and at the best price. 🤩😊😎
افضل موقع في العالم 5/5
By حسين بن سالم
من افضل المواقع لحجز كل شي يخص السفر
By Tiffany 1981
Polite and understanding.
Horrible customer service and functionality 1/5
It’s been over an hour since I’ve gotten confirmation of my booking and I’m still here at the hotel not able to check in because it’s not in their system. And I’ve been on hold for close to 30 minutes for a “5 minute call that just had to be made.” With an app and service of such low quality, I would not recommend anyone to use it
It’s a fraud 1/5
I have used booking.com and I thought it’s a reliable app to book my trips till My boyfriend and I booked a trip to Salt Lake city, Utah from Dec 24th to Dec 31st and at the time we were booking this trip we were able to cancel with full refun till December 23rd. We got sick with Covid a week before our trip and when I tried to cancel our trip it showed that it cannot be canceled and we will be charged the whole amount. I tried booking.com customer service and let them know about the situation and they told me I have to call the hotel and ask them to send an email to booking.com and say they are ok to cancel our trip free if charge. I called the hotel and they said they already gave verbal consent to cancel our trip and they replied to the email that it’s ok to cancel. I called booking.com again and they said they didn’t receive any email and they can’t cancel with verbal consent. We had to pay the full amount because we were sick and couldn’t go and booking.com chraged us for the whole amount. I recommend not to use booking.com at all or if really wanna use it make sure you take pictures of everything when you are makings your booking so you won’t get scammed like us.
P.S: it has the worst customer service ever
Booking.com app 5/5
Excellent navigation and great listings !
Good hotel in the bethlehem areas and close to airport 5/5
Great stay 5/5
Nice place to stay, must give a shout out to Krystalynn. She has the best customer service and went above and beyond to help us get a cab. Hotel was clean weekend breakfast was great.
Lo mejor 5/5
By la sangui
Llegar a esta app es lo mejor es segura y fácil nunca eh tenido inconveniente y súper fácil no mejor de lo mejor .
Best application for reservation 5/5
Best application ever
Amazing Alternative to AirBnB 5/5
With the strange updates/fees associated with Air BnB, I made the transition over to Booking.com and have been using for about 3 years now.
Amazing experience and quality or bookings for the price! Appreciate the customer service through booking.com to help with hotel reservations overseas and have had great support where language barrier limitations only get you so far.
Will continue to use over Air BnB for international travels and more.
Very nice location 5/5
The stay is amazing and staf is helpful especially furkan he make it easy with the concierge
And Maten help me with staying
The room was clean and nice and quiet
Help with booking 5/5
I somehow booked the room twice for the same night. I sent a question about it and in a minute or so I got a call from Singapore. The representative for booking. com fixed it immediately. She was great😀
No costumer service 2/5
By tiki -tiki
No body to assist you with any issues with
They have the best prices the more you book the better the rooms get and the better the price gets. It’s that simple. Nate Washington - NJ
Don’t use this app 1/5
They don't deserve a single star. Customer service is horrible & i was told i was meant to get a full refund because my original booking was changed without my consent, from multiple representatives & the claim was never submitted called 4 seperate days to resolve the issue & they transferred me more than 6 times each without a solution & my money is gone without an explanation & no one would transfer me to someone with a solution. They kept claiming to “accidentally” send me to the same department. Sending me in circles this company deserves to be reported don't waste your trust or money on this company.
Booking.com is truly the best 5/5
Wonderful and easy bookings and what you see in the pictures is what you get.
The best 5/5
By Mr heineken
The best app in the biz
Convenient! Delivers. 4/5
Love this app. Does what an app is supposed to do. Easy booking/cancellation/modification
ابو عبدالله العدواني 5/5
By ابو عبدالله العدواني
اولاً قبل لا ابدأ التقييم
اشكر الاخ سعد على حسن الاستقبال والضيافه وسرعة الخدمه ويعلم الله ان الفندق جداً ممتاااز وقيل من المجمع وكل شي قريب منك. للاسف اني ضيعت وقتي بالايام اللي طافت في فنادق ثانيه. انصح اللي يبي يجي الدوحه يسكن بولمان ولازم يمر على الاخ سعدويشرف بعينه الخدمه وحسن الضيافه🇰🇼
Booking.com is awesome 5/5
By Rich Alberts
Love using this app.
I travel the country and live in motels, had bad experiences with other booking companies, I’ve been using booking.com exclusively lately they have not let me down and the prices are cheaper than any of the other ones I think I’ve found the right company to do business with, thanks guys…….
Outdated hotel info, higher prices than direct reservation with hotels app 1/5
Booking.com was reliable 10 years ago. Now, and since 2021, most hotel info are outdated and does not not match what you may see and read in the app. Yet better, all respected and well maintained hotels have their own app or web site that gives better ratings than booking.com. In fact, you loose many features and reservation flexibility with hotel if you book through booking.com.
I regret my experience with Booking.com customer service which was also very disappointing as they keep returning back the issue to me to reslove by myself without them being useful. Funny enough, they send an email asking to rate the customer service afterwards! I am not going to use the application anymore. I encourage travelers and booking seekers to find better rates directly with the hotel.
Crystal Inn 5/5
Whole place looks nice and clean, feels secure as well! The room is amazing especially for its price. This place is a gem!!
Trip to Japan, so far so good 5/5
I have an upcoming trip to Japan in April, I will be traveling to three cities so I used the booking app to book all my stays. So far the app has made planning so easy and you can find so many deals with so many options! I love it
As my title says so far do good!
Great app. Funcional 5/5
The chat with the properties is very useful
من افضل التطبيقات 5/5
يسهل عليك امور كثيرة
By FU€K OFF...!!!
Too Easy - I use Booking.con globally in Asia, Europe, North America, Central America, South America, the Caribbean & the Arctic Circle …
By Le Tour junkie from Norfolk VA
I have always had good experiences using Booking.com over the last 11 years.
Easy to use! 5/5
I love booking.com. I use them for all my traveling!
How to Find the Best Lodging 5/5
This app makes it so simple to search for the type of lodging that you would like. Selecting criteria to filter the myriad options is quick and intuitive. This is a nicely configured app.
إقامة ممتازة جداً ومميزة 5/5
Gem of a hotel 5/5
By Africa On The Horizon
I’ve stayed at hotels around the world and always give a cheer when I find a hotel like Puedra Andina. Perched on a hill (yes, the walk is substantial) outside of the crowds in Copacabana, there are no shortages of terraces, balconies and decks where you can enjoy the views of Lake Titicaca to Peru and beyond.
The architecture is quirky but in an artistic way. Attention to detail is everywhere. And the staff bends over backwards to make you happy. And the value here is CRAZY great.
They could write a book on how to run a small hotel. Worth booking ahead for.
Saragossi Family 5/5
Easy convenient and good prices! Use it every time we travel.
I was using booking.com to get a hotel for the night and it asked for my location, clicked allow and typed in a town near us, booked a hotel for about 100$. Go to the hotel and they said I didn't have a reservation, so I looked up the hotel that I booked and it was 846 miles away from the hotel I was planning on staying at, called the hotel asked if they could cancel it, they could but couldn't refund my money, called booking and told them the mistake that was made by their website still said they couldn't refund it, glad someone got 100$ for free from me. Definitely not using this website again
Genius member!! 4/5
Really enjoy the EASE of this site! The only downfall is that we find our rooms seem to be the ones other people wouldn’t want. Close to the elevator, not renovated yet, on the higher floors WAYYYYYYY at the end in a corner, when there ARE other rooms available. I’ve started checking the room out and asking to be moved if necessary. Otherwise it really is SO easy to book a room especially when you are on the road and decide to need to get a room quickly!
Hotel stay Country Inn Hot Springs 4/5
By Jayda to be the first in line for a long time ago
I did enjoy my stay but I thought there was a hot tub in the hotel and I thought it would be bigger because of the pictures showed. It wasn’t the same. Aside from that it was a good hotel.
Worth it 5/5
By take, try again
More you use to book the bigger discounts
We use to book all our family vaca
Layover as an Art Form 5/5
I spent 2 separate layovers in one month at the Nairobi airport hotel the Crowne Plaza..it was truly a most pleasant experience on both occasions.. Firstly, I am a restaurant professional in NYC and i was more than satisfied with my experience.. Secondly, the staff and service were generous, genuinely kind, and gracious.. The hotel itself is modern and posh..with a beautiful penthouse house pool .. on my layover i arrived tired and ill tempered..after a lovely lunch and some sunbathing, a dip in the pool and a nap in a most comfortable room.. I departed refreshed and rejuvenated ready for my 15 hour flight back to NYC.. I spent both layovers here coming and going en route to and from Zanzibar and this was definitely a highlight of my travels.. I m still thinking about my stay there 2 days after my stay whilst home in NYC.. I urge anyone that is traveling to Nairobi to stay there( the free shuttle to the airport is a bonus) you will create a memorable experience and meet some truly wonderful hospitality professionals.. I know ill be back..
In case of scam booking.com will not be on your side 1/5
I booked a hotel that turned out to have fake reviews. When I checked in, paid for the entire stay and saw the room I realized that it’s not possible to stay there, so I had to leave to another hotel. But the hotel with the fake reviews contacted booking.com and said that I never showed up (they lied). So booking.com marked my reservation as cancelled and now I can’t leave a negative review for the hotel. This is a scam, if people can’t leave negative reviews then I can’t trust the rating on booking.com. I contacted customer support, explained the situation and their response was “we will send your message to the property”. Good job, booking, working together with the scammers. Time to delete the app.
Thank you so much 5/5
By راجي التوبه
Your support is highly respected and appreciated