Can’t connect 1/5
After connecting to my phone I can’t connect to my ipad
Doesn’t reliably connect 2/5
This app has problems connecting through Bluetooth to the ear phones. I don’t understand why it is so difficult. I can be playing music through the earphones and then try to connect the Bose hear app and it won’t connect. Now, why is that? If the music app can connect, then why can’t the Bose hear app connect? Can’t the Bose Hear app just look at what the music app is doing and then use that channel? It is annoying when I am listening to music through the earphones from the iPhone and then the Bose hear app tells me to make sure that the earphones are turned on.
Also, sometimes it just won’t connect at all. The music app can’t find the earphones and neither can the Bose Hear app. So I tell the iPhone to forget the Bose Hear app and then try to pair. Often, that does not work either. And so what I have to do is delete the Bose Hear app and then reinstall it. So far, that has always worked. But, it is an annoying five minute delay to whatever I am doing. I have to do this about once every month or two.
Wow, Love Hearphones! 5/5
My 96 yo Mom has had the most expensive hearing aides and got a new pair every two years for last 15-20 years. She always complained about moving from one environment to another how difficult it was to get them adjusted. These headphones have been a godsend. She can hear tv and conversation much better. I would highly recommend them. Just know when you purchase they need to be paired with a smartphone.
About time! 4/5
By Older but better
Ever since startup HearOne closed, I’ve waited for the “big boys” to get into the “PSAP” (personal sound amplification product) business. Who better than Bose. Only request for next software update? A full range equalizer. Some companies already offer this. Midranges need to be tweaked too, if we are trying for optimal hearing assistance. Plus more ads targeting us geriatrics.
No equalizer 1/5
By Un plug yourself from them!
$250.00 ᑭᒪᑌᔕ ᖴOᖇ TᕼEᔕE & ᑎO EᑫᑌᗩᒪIᘔEᖇ.
Love I can hear 4/5
I can hear again my daughter doesn’t have to yell for me to hear her is give 5 stars the only reason and I truly mean it I wish there was an Apple Watch app. All I want the app to do is change my preset settings I already have saved in my iPhone app so I don’t need to pull my iPhone out every time I need to change a pre-saved setting. I’d like to get out of my car and go from driving Mode to tv , movie theater, live theater ext.. all without have to pull out my iPhone
External sound leaks thru even at -50 setting 4/5
I like the way the HearPhones enhance listening to the TV or in groups. For enhancing hearing they are very good.
However when using as Bluetooth connected listening to music with World Sound set to -50, external sound is still coming thru. So noise cancellation is only so so. I have Bose 700 noise cancelling headphones which do so much better.
Tried all three tips, no difference.
Another issue is that at -50 World setting, bass/treble selection seems not to work.
Finally, the music boost settings seem to be of little use. Neither the + or ++ settings makes much difference in volume.
Great hearing aid 5/5
By Mac Fly Fish
I have spent a lot on hearing aids. Never been real happy with them.
The Bose Hearphones are different. I can finally listen to music. I can hear and understand my little grand kids. At parties, using the front setting I can hear others.
They are pretty obvious, but hearing is more important to me than looks.
The app’s finicky 2/5
Bought the Hearphones and they are great. The app on the other hand cannot keep the connection up. Im using iphone xs with ios13. Everytime i try to adjust the world sound via app, i need to wait for several minutes for it to connect again with the device. App needs update to fix the connection issue.
Work great except for phone calls in noisy environments 3/5
Works great except for phone calls in noisy environments where I can hear fine, but the people i'm talking too hear all the background noise and have a very hard time hearing me. Very odd that Bose, who is famous for noise canceling wouldn't cancel noise on the microphone as well as the speakers...
Latest iOS has broken the app 1/5
By iOS teacher
Since the most recent iOS update (December 2019), the app does not work. It says it’s connecting to my phone, but then never does. Very annoying. Please fix this ASAP Bose!
No right side sound 1/5
Love/Hate relationship 3/5
By Hound dog Jake
They defiantly work for hearing enhancement, I just can’t seem to get over constantly trying to adjust them for differing conditions. The App is slow to respond to hook up and sometimes won’t , yet my phone says they are connected, frustrating when your having trouble hearing and can’t immediately adjust the controls. Never like something in my ears but these are tolerable and getting better. Battery life could be a little longer, won’t last all day. I am going to call support to see if they can help me fine tune these things. Not very wearable on a boat as wind noise is an issue. I’m 50/50 right now about keeping them.
App doesn’t work with latest iPad update 1/5
I’ve tried deleting and reinstalling and the app still doesn’t recognize my headphones which are connected to the iPad. So I’m unable to change the volume, direction, etc. 10/26/19
Exactly what I needed. 5/5
I have about 10% hearing loss primarily on my right ear. I can’t hear Hugh pitch noise too on both ears. I’m really ok with general conversation as long as there’s no noise around me. But when the atValley is on or in a car or in a restaurant I have difficulty hearing a conversation. I saw this Bose Hearphone and wanted to try it. It’s perfect. I can focus the Hearphone to hear directly in front of around me. Hearing volume is also adjustable. Love it.
Exceeding my expectations 5/5
No way I was going to spend 6,000.00 on hearing aids. What a gift these units are
Used to be great 1/5
By Tim Ferrell
Used to be great, but as of iOS 13 it won’t let me configure my headphones anymore. The app won’t even connect anymore.
First two hrs 2/5
So far not impressed due to difficulties in using. the corded controls are very difficult when you cannot see them. Right now I am having trouble getting the ap to work, maybe the cord controls override ? It worked before.
Usually when I find difficulties with a device it does not get better, but we will see. I am in $550 with tax right now so want to give it my best shot.
Pretty good but App needs work 4/5
I have tinnitus and am a hearing aid user. These headphones are better than the hearing aids by far. The App can be a little finicky at times. Sometimes, even though it’s been connected several times, it asks you to pair it. Then you have to delete it from your phone and start over. Then, randomly, you may have to do that again the next time you connect. Connecting to a new MacBook Pro was a real hassle. Took like 7 or 8 attempts after clearing Bluetooth device list in headset. I’m still learning but I wish there was a way to turn down world volume but turn up a targeted volume, like conversation or TV. Well worth the investment so far. TV mode is awesome
Great for home 5/5
These headphones are great for home use and at the park.
Not working well 2/5
By Uncle Steve
Sometimes works but then doesn’t work. Not sure why. But will keep trying different settings.
Better than my $3000 Phonak in-ear-canal hearing aids! 5/5
By Ronnie McD
I haven’t heard so well in years—and can adjust the settings on my Hearphones to different environments. My only complaint is that they take only ten hours’ charge. I’m actually considering buying a second set as a “relief” device for when the charge on the first pair dies out. I love that the Hearphones also allow me to take phone calls and listen to podcasts or music through the earpieces!
Not working as I would like 2/5
I got the app to boost the sound on my Bose AE2 Soundlink opened it and then it told me to connect my “earphones” I already had them on so then I disconnected disconnected them and then connected them again via the Bose connect app then I went back to this app and it still told me to connect them in conclusion it doesn’t work.
Life changing. 5/5
The flexibility and clarity I experience -at a fraction of other hearing aids. And I can’t lose them And I get BOSE quality headphones for music. What could be better. I tell all my friends.
Good idea. Terrible implementation. 1/5
There could not have been a usability study on these headphones. Use is awkward and clumsy. Downright dumb at times. For example power button is located on inside of collar. Instructions say put the collar on insert ear buds then press power button until pairing led turns blue — but you can’t see it because it’s located on the inside of collar.
To top it off the speaker for right ear doesn’t work. I’ll be returning it tomorrow.
I had high hopes for the Bose Hearphones and if everything worked as put forth in manual then it would have been a very successful interface for hearing impaired folks. However the pair I bought were very inconsistent in staying paired and the range of ear bud sizes very limiting making my experience with the Bose Hearphones unsatisfying.
Love love love but having trouble 5/5
By Kiki Morgan
I absolutely love my hearbuds but I’m having issues with the app. It keeps wanting me to re-pair the device. Every once and a while it will connect. I have cleared the list and removed the device from my phone and paired it again. But still having the same issue. Help
Nice app, but not wonderful 4/5
It can work well on Bose headphones, but cannot work on QC series... Wish this app can be able to support QC series, because QC users really need this app to make their headphones sounds better
Better than my hearing aid 5/5
The Bose Hearphones are by far the best hearing device that I have ever used. The range and sound pattern, particularly in public areas, is so much easier to manipulate than my very expensive hearing aids. What’s more, they are also the best sounding music earbuds that I have ever used. Have you ever tried listening to streaming music from an iPhone using hearing aid software? Don’t, the quality is horrible. The only advantage that most expensive hearing aids have over the Hearphones is their size. Hearphones look just like QuietControl 30s in your ears, but so what?? All my friends already know I have a hearing problem, so who am I kidding? Why spend 1,000’s of dollars to wear “invisible” hearing aids, which sound horrible when you try to play music or take a phone call, and aren’t really fooling anybody anyway?
I have needed digital hearing aids for over 30 years due to damage from gunfire, and at $4000 an ear I could never afford them. Wearing these things to me is like giving a blind man sight again. I sat out on my back porch and for time in over thirty years I could hear the birds singing. I’m in awe of my new world!
Quit working 1/5
The app no longer works as shown. It is now virtually impossible to use!!!
I have two pairs, one in need of repair. E-Mail me where to send for repair.
Like it but 4/5
Good app but need to change the design and the color styles.
The app keeps disconnecting from the headphones 1/5
Every time I open the app it wants me to connect to the HearPhones. What that entails is having to forget the phones, press and hold the button on the HearPhone to initiate a connection then select the device in the selection list. No other connection process works. Essentially this app has made a $500 pair of headphone worthless.
App always slow to detect hearphones when there’s literally nothing else it can connect to. Why don’t you just give access to the controls while connecting in the background and applying changes once connection is established?!
Same goes with the widget.
Hearphones always have a faint static sound even when world volume is muted.
Sound quality is mediocre at best since the hearphones always fall back to the SBC standard.
There’s no way to disable the mic during calls to force the computer/phone to use its own mic instead and let the hearphones deliver the sound.
Life changing 5/5
I feel like I have control over my hearing now. Before I felt so out of control. Now I can determine who and what I want to hear. It is so liberating.
Bose Hearphones - Like binoculars for the eyes 5/5
The ability to focus on what I want to hear and diminish distracting background noises and voices - phenomenal!
Bose Hearphones 5/5
I have had them for just over a week and love them. Using the medium ear pads they are so comfortable I forget they are in my ears. Sound quality is great, and has really improve my ability to hear conversations that I normally would not even know were happing around me. I can keep the TV at a really low level and still hear everything fine, I have even turned off close captioning and finally have a full view of my programs now. Recommend not going above a 50 volume wise as at that point any sudden loud sounds are very loud.
Great product, but 1/5
I have had mine for about six weeks and they are great! Better than any hearing aid I have ever had. I give the hear phones a 10, however the app needs work. The hear phones connect but the app stops working randomly and only rebooting it will make it restart. This happens several times a day. I have reported this to Bose and they have not provided a solution. This happens both on iPhones and Android
Hopefully this bug will be repaired soon!
What a difference 5/5
By land baron
These things are amazing!!!!
I can turn off the close caption on the tv and finally can stop saying “WHAT?”
Nice to hear again! 4/5
I’ve had my Bose hearphones for about a month and really am quite satisfied. So many instances where I feel like I’m part of life again, like sitting in the back seat and being involved in conversations, enjoying TV at a normal volume and being able to hear when taking a call to list a few. I like how I can adjust the settings to my personal needs depending on my environment.
My only issue was when I went from an iPhone 7 to the 10 Xr and the new phone would not recognize the app. Customer support helped me to perform a system update and once I deleted the app and reinstalled, I was back up and running. (Hold time was inordinately long, but the support was great.)
My plan is to use the hearphones at least until 2020 when hearing aid sales will be deregulated. At that time I am betting (hoping) Bose will have a traditional hearing aid developed at a fraction of the $5000 cost of the best ones today!
For me, Hearphones are great! I have almost no hearing in my left ear and reduced hearing in my right. I drive people crazy asking them to repeat themselves. I have to play the TV too loud for everyone. In restaurants and other public settings, I can't hear most conversations. With Hearphones all these issues go away. Using the iPhone Hearphones app, I can tune the Hearphones to the environment I am in.
A surprise feature for me was the ability of the Hearphones to function as high quality headphones for my iPhone. When I get a call on my iPhone and I am wearing my Hearphones, the call rings in the Hearphones. When I play music on my iPhone the music plays through the Hearphones.
Updatee for iPhone XS Max 5/5
You need to update the app to fit the new iPhone XS max phone. It does not integrate seamlessly as it did with previous versions of the iPhone. The app is outstanding it works extremely well to improve my hearing and I can’t enjoy the music. Unfortunately it is frustrating to try to pair the app to the new iPhone XS Max iphone. would highly recommend this application and this headset for anyone who has minor hearing loss. I have no trouble with wearing it in public especially if I explain upfront that it helps my hearing. I’ve had no negative reaction to me wearing the headset in public.
Better Than Expected!!!! 5/5
Wow, I tried then at the Bose store. They were very incredible. But now that I tried then in real life, better than at the store. Anybody that has trouble hearing your friends or family, these are
Worth every penny. Sure they are not than normal headphones but worth every penny.
Won’t connect 1/5
Mine will no longer connect with the app. It will play music and work with phone but one cannot use the app to adjust settings.
Bit quite right but getting there. 3/5
The headphones do a good job of making sounds more clear but they also make other sounds louder such as, friction noises ( rubbing), water running, tea spoon making contact with with coffee cup. Things you don’t normally notice.
My Bose earphones. 5/5
By Criminal watchers
Best sounding buds I’ve ever heard by far, in terms of true musical fidelity. The only thing more I could ask for would be for the buds to retract. Bose has done it again great superior product!
Bose Hear Phones 5/5
By Bed n Bones
Ok- saw the special on CBS Sunday Morning and knew I needed this for our 85 year old mom who sets the sound bar on the TV to stun. It is amazing. I wore it for the first night to get use to the controls so I could set it up for her because I knew she would deny she needed it. What I found out, I wanted one. I listened to music and found that I could hear EVERY LYRIC. Amazing. So I took it w me to the Keith Urban concert and was elated w my great sound and poor seats. Believe me, the Staples Center is not know for the sound quality. It is no Hollywood Bowl. So my mom is using them and the family is no longer hostage to the TV but I may have to get my own!!!
Amazing after just 1 hour 5/5
I’m hearing things that I never realized had a sound associated with them - putting on clothes, my dog drinking water from his bowl, the electric kettle boiling! I’m enjoying this wonderful new world of hearing, thank you Bose!