Finally!!! ...and thank you ;) 5/5
While I generally do dislike the layout of the UI for the app, I must say the biggest feature that had been missing has finally arrived. Kudos and thank you. The ability to change back sources to the TV from within the app had been a critical flaw. Whoever gave the approval and bandwidth within the development sprint to add-you deserve a raise. Bravo the app is now fully functional. Please focus on UX in the next round. This app still deserves the 5 stars now. If you have a Bose Soundbar 700 and completely want to ditch the remote, this latest update is for you.
500 Soundbar and surround speakers 5/5
FABULOUS!!!! I wish I had these before buying my home theatre system. The Samsung home theatre only accommodates what’s connected to it. I could not listen to my Roku or Apple TV through it. I can make adjustments the Bose Music App.
Does not connect to MacBook Pro 1/5
I got these headphone specifically to listen to audio on my Mac and it does not connect. I have tried all the tricks in the forums to connect with no luck. It shows up as connected but does not give audio from iTunes nor videos. It was a complete waste of $$.
So frustrated 1/5
I can’t get my Bass 500 Module to pair!!! My app doesn’t even look like the one shown to setup. I have an IPhone 8+ someone please help!!!
Worst experience of my life 1/5
By Kyle Iske
Worst experience of my life
EQ on Bose NC 700 Headphones 5/5
Gyeah! My NC 700 Headphones finally got a 3 band equalizer on the Bose App. I can tweak the sound and put more BASS in it! It's not the best EQ but it’ll do. Bose came through on this software update 👍🏼
Grouping shouldn’t be a temporary configuration 4/5
I have yet to find a guide on how to group speakers permanently. Seems like every time I get it grouped, all is good till I turn off the system. After listening I will tell it Alexa off. When I tell Alexa to play music again, only the speaker I’m telling Alexa to run, has sound out of it. I am using a Bose 500 and a Bose 300 as my speakers.
Also, one day the integration of the amazon dot to play as well would be nice.
Sound is great on the devices though.
Bose App 5/5
Rarely Connects 1/5
On most occasions, the Bose Soundbar 500 does not connect to the app. This is especially irritating as I have the soundbar paired with the Bose 500 Sub and rear surround speakers. The app is the only way to control the speakers’ output.
Was great now it’s useless 1/5
By dor love of music
Bose recently did an update where I can no longer listen to music from iHeartRadio. My only options now are amazon and prime. Bluetooth and AUX options are gone!!! This is not what I paid for!
No Apple Music option?! 1/5
Why is Apple Music not available??
Bugs bugs bugs 1/5
App AND firmware have been super buggy since the last couple updates. App won’t connect to device even as it works over Bluetooth on same device. Battery time is always misrepresented and device will claim to be at 10 noise cancellation at startup even as it is providing a 0 cancellation.
Unique Precision 5/5
I am a great fan of Bose. Always ahead of technology and precision is unique. This portable is very enjoying and Alexa is fun.
Confusing garbage 1/5
Terrible for a high end product 1/5
By Bose needs fo step up
One of the worst app ever. Slow, buggy...says I am connected to my iPad when I start the headset but my iPad cannot connect. Cycles through connections even when devices are deselected in the app. Frankly, I am amazed how Bose can release something so unreliable. And the equalizer is a joke. It was built in to address negative feedback and competent having a better product. I cannot tell the difference at all.
Suggestions to developer 3/5
A few suggestions to make the app and hardware better.
1. I would like the option to turn off the power-on and power-off chimes. Plus the chimes when it disconnects or connects to Bluetooth devices. If anything, the ability to moderate that decibel level would be helpful. I think the chimes are too loud.
2. In my settings I turned off “background app refresh” for the Bose Music app. I notice when I launch the application it doesn’t connect to the headphones. I need to “swipe up” and completely close the Bose Music app, then re-launch and the headphones will be connected to the app. Sometimes I need to power cycle the headphones too. -I wish the connection between headphones and application were more immediate-
3. Serious bug with changing the noise canceling settings in the app. It won’t let me set the pre-sets appropriately. I would like my noise canceling favorite-presets to be 0,10,0 or 10,0,10. It won’t let me do this pattern. Please fix.
4. I would like to charge the headphones and still use them. Currently the headphones cannot be used while charging.
5. Idea: I have a computer with a usbC port. I would like the option to connect the headphones to the computer via usb-C (male-male cable) so to charge, send audio and even send voice data. This could make them a wonderful business headset. Teams, Skype, Zoom etc.
5. Auto pause music when you take the headphones off.
This app is completely unusable. My Bose 700 headphones have been great, I use them all the time- but this trash app that’s supposed to be so easy to use gives me nothing but a whole lot of “connection failed.” Nothing I do makes it work.
Thank you for equalizer 5/5
Hey Bose team, i really appreciated your hard work and thank you again for the bose nc700’s equalizer
The Bose software/app is very bad 1/5
I had my Bose 700 Headset connected then a new app comes out and now it is impossible for me to connect. I have tried all the combinations of turning off, disconnecting etc. No Luck!
Sadly this app has always been finicky from the first time I used it.
Bose, please get your software engineering to test and code robust apps. The poor quality and reliability of your software makes your great hardware look bad.
I will keep trying to find a way to get my headphones to connect to the app. If I do I will return here to give you all the update. Till then I wish you all good luck.
Ok tried more options on the Bose website. Was able to update the firmware, but again the Bose website is very bad. Bose firmware updater can not use Safari, it can only use Chrome. And if you click on Chrome, it takes you to the download Chrome website instead of checking and launching Chrome from my desktop.
Once there, it can only update your headset if you know the s/n which is very small and hidden under the covering on the right ear cup. Thankfully the update worked. Now back to my iPhone to try the Bose app.
Well this time I am able to get the app to “see” the headset 700. But, and this is so difficult to believe, it still will not connect. I tried again with reboot phone, log out log in, disconnect/reconnect Bluetooth many time in many sequences. The best I can get is the app sees the headset but can not connect.
Well I guess there could be a hardware problem.
Overall I am very disappointed with Bose software design and quality. Guess Bose is a hardware company and not a software company. Good headset very poor supporting software. I hope a product marketing manager reads this as the software team needs help!
Best Bose home theater 5/5
By Crusty nutts
I love how the app is so easy to use & it works so good can’t get easier then this good job Bose 👌
No Settings in Bose App 1/5
Well auto download screwed me again. I had the latest app ver and settings does not show up in my app. How am i to add groups or even my Alexa So much for technology. Hope the hell there is a update fast. You know this Bose app never worked right from day one. I was having some problems so I deleted my sound bar 700 from account to reset it all and just have more problems. UGH!
New update works great!! 5/5
The app version 3.3.4 fixes lot of issues. I have having a mic drop issue on Windows 10 Skype meetings and that has been fixed! Been in continuous meetings for 3+ hours and no mic drops. This is what is needed during the current pandemic, thank you Bose!
Works but frustrating 2/5
I have the Bose NC 700 headphones. This app is ok but there are some bugs that are consistently annoying that make this app frustrating to use. The app was recently improved with an update but still has some issues.
- Settings are not persistent. I want to set wake work for Alexa to default to false, and have the shortcut (long press on tap pad) report battery life to me. On a reboot these settings are lost, wakeword turns on, the shortcut defaults to toggle it.
Other suggested improvements (this may be specific to NC700s not the app):
- Allow a shortcut to force swap the “streaming device” so I don’t have to interact with the app or try to do weird things with my media players to get my headphones to switch from playing on my phone to my laptop
- Allow a shortcut to disconnect the secondary device. This would help so if my headphones are hooked up to my tv and I want them to connect to my laptop I can hit connect on laptop rather than touching app.
Complaints before most recent update, mostly fixed after update:
- App frequently can’t find headphones when they’re connected over BT. Solution is to close app from multitask pane and re-open. This takes about 10 seconds and I have to do it frequently.
- BT connections take a long time to load adding to this wait time. When I want to switch connected BT devices or simply switch which one is streaming I don’t want to have to wait 30 seconds every time.
How can my iPhone happily connect to my Bose headphones and play all audio outputted yet this app will not recognise the same headphones 9 times out of 10?
Connectivity problems 3/5
Update to my review. Latest app update and firmware update have made connectivity a lot better and the sound issue has been met by adding an equalizer to the app. Those are an improvement, I hope to see in the future a app that can connect to all the soundbars and the Bluetooth speakers and also that setting the noice cancelation to zero will disable the mic so that the wind does not disturb the audio when I’m outside . For some reason the headphones always forget my settings to have NC off
I am updating my stars from 1 star to 3
It takes this app forever to find my qc 700 headphones. I have to force close it and try again and again. Bose you have lost my respect and this was my last Bose product in this life time. You used to be cutting edge and Therefore all my devices are Bose but now you are sloppy, releasing crappy software and second class devices. You don’t respond to your customers concerns and wishes.
Why do I have to use 1 app for my headphones 1 for my soundbar and another one for my portable speaker.
What!!! Bose is Listening!!! 5/5
Nice work Bose! I see the WFH has got your engineers actually fixing issues your existing customers have instead of us all fleeing to Sonos. I can now change the input on my Bose Soundbars (500/700). I can even add non Bose products to the music app via Bluetooth! It works ok but you get 110% just for doing it! Now today I get EQ on my Bose NC 700 headphones! It’s like Christmas during a pandemic!
I have 3 last requests...and these all have to do with smart controls.
1. Siri Shortcuts....please just make this work! Think about it...I would say most of your customers are Apple customers too. This should allow me to turn on and off the Soundbar. And Apple did all the work for you...you turn need to press a toggle switch and update your app.
2. Let me change the wake up word when using Alexa on the smart home products. Just ask amazon and say “pretty please”. I have 5 of your devices on my first floor and you make me turn half of the smart features off and the other half I switch from amazon to google...seriously? Why do I have have to be in alphabet soup to use your product feature I pay a pretty penny for.
3. Better voice controls when using Alexa or Google Assistant. Your app in the Alexa store is rated like 1.9/5 star. One of the worst. I want to be able to turn on and off the Soundbar using any smart design by word.
These last 3 requests I feel are small and your customer base has been asking for some of them for 1-2 years in your forums.
Thank you and keep up the great work!
P.S. This is a very positive review...not negative.
Maybe I got a lemon 1/5
By Sullinator 07
App will almost never connect to my Bose 700. For months now It’s always a hassle to get working and I’m just done with it at this point. No issues connecting to devices to be clear just this app.
1 Star has just been my experience. Still love Bose <3
Great after most recent updates 5/5
This app used to be so buggy and slow that I would not bother installing it on family’s devices. Recently, though, this app has been very much improved. Thank you, BOSE.
Great system 5/5
Bose hands down knows audio like no other! Had a Sonos and it was sub par so switched to Bose. Could not be happier with set up and sound quality on all ranges.
App worked. Updated. Stop connecting. 1/5
Well, as soon as I got the headphones I charged it and connected it to the app. no problems. Then the app did an update. Now it won’t connect to my headphones no matter what I try. I wish I could go back to an older version. When it connects again I will change my rating to 5 stars as it was really nice before it stopped working. On the bright side you don’t need the app to use the headphones with a idevice.
Needs better connectivity and Bluetooth range
Doesn’t work on iOS 1/5
Very aggravating spending $400 on headphones that can not connect to its own app. Every time I reset the list, try connecting or following the instructions the Bose 700 never connect to the app.
New changes for input are horrible. 1/5
Was working fine but the new update just removed the shortcut to Bluetooth and airplay screens? Now it takes 3 steps to get to them? Was much better on the main screen.
Once I finally got connected 4/5
It’s great! Omg I thought I would never get it to complete setup and recognize the Bose Home 300. I think it was a cord issue...the main power cord. I moved it around a bit and all of a sudden the Bose app is telling me to finalize setup! I finally saw a new screen with all kinds of options! My Alexa music is connected and I can just say “Alexa” and the Bose speaker does what I say.
Now if you want to set presets while playing music from Alexa (not sure about other services) you can’t just tap “Set preset” in the app. You have to actually start your music from the app, not speaking telling Alexa to play whatever. But FIRST you have to tap the speaker image in the lower right corner, then select your Bose speaker, go to the music you want to play and you’ll see a “Set Preset” button...go from there. Maybe if it’s bluetoothed, like to play through Apple Music...then you could just press and hold to preset? Haven’t tried that yet. I’m afraid I might mess up the setup I finally completed if I switch to Bluetooth. I see in the latest update that you can now log in through your Apple ID...I haven’t seen that yet or how to change it rather and my app is up to date: 3.3.4. Hm....
I’m just so happy to have it set up and be able to play music and adjust the sound through the app while I’m outside!
Great hardware. So so app 3/5
The app is lacking some serious functions. The lack essential functions such as an alarm clock , and sleep timer are huge minuses.
Terrible. Never works. 1/5
By Mikel Eduard
This app is absolutely terrible. I have had my headphones for 4.5 months now and the app has connected to my headphones twice in that time. No matter how many times you refresh, turn the headphones on and off, even restart your phone and nothing. The fact that some features of the $400 dollar headphones can’t be accessed unless your device connects to a worthless app is absurd.
I am in love! 5/5
By mr leal
I love it!
Bose Music App Review 1/5
By A. Tiloki
I am avid Bose fan who owns and loves many of their products. While their headphones are amazing this app is absolutely terrible. It’s never able to find my headphones which means I have to manually adjust what it’s connected to; super frustrating. For a premier product at a luxury price I expect their devices to integrate seamlessly and work flawlessly. Bose - you need improvement with your apps and please make one app for all of your devices. Why do I need 3 different apps for you?
Can’t connect to 700s. Shows up in app or Bluetooth but can’t go within app and modify settings or see connected devices.
App perfecta 5/5
Que bien Bose se caracterizan por ser los mejores y exquisita calidad de productos y música audio fidedigno son francamente prestos y saben satisfacer a sus clientes me incluyo saludos suerte cuídense !!!!
N700 EQ still missing 1/5
Still no N700 3-band EQ as you teased earlier. Totally uncool to show it on your official Instagram and then delete the post. Extremely unsatisfied with this move of yours that I ended up returning the headphones and never to buy another Bose product again. Lost a loyal customer, keep that up! Soon many will follow.
APP does not work 1/5
Headphones disconnect from the app and i have to uninstall and reinstall - my old headphones sound was Breyer and noise reduction was amazing.
I do not recommend and i am returning them as they are not cheap in price.
NCH 700s won’t connect 1/5
Widespread problem with the app that has been voiced for nearly a year on online message boards that bose hasn’t fixed or provided an alternative for. Just hoping enough negative reactions will get them to do something.
Your app isn’t working 1/5
I’ve had the Bose 700 sound bar for 4 months and can not connect the universal remote to my TV. I Also cannot turn off my tv because the Bose power overrides it and turns the tv back on. I have called and emailed and still nothing!!! Terrible customer service. Terrible app. I’m very disappointed. Do not buy!
Keeps crashing 1/5
Keeps crashing on new ipad
Log In 2/5
I can’t log back into the app now. Please fix it.
No music share? 2/5
Why would they go backwards on the music share. It was so dope, if anything add more headphones to the mix so you can music share with 4 people. That would be amazing. Seems counter intuitive, hopefully it gets introduced again soon.
By dollar poorer
Bose 700 System 5/5
I appreciate that the app showed me how to set up my entire system. The sound is amazing. I like using the app to connect, change the sounds, and literally everything that I need to do, with the comfort of my cellphone. Much appreciated app!!