Not great 3/5
The speakers are top notch, but not worth getting if it’s with this system. It’s as if every time I open the app I expect some problem to occur. Whether it’s the music stopping and starting without end or the commands on the app not working well with Spotify. I do like, however, that they’re not Bluetooth, so I don’t need to be close to the speakers for them to work.
Horrible experience with the app 1/5
I have the SoundTouch 10 system for a couple of years now and still couldn’t achieve a reliable connection between the app and the speakers. I have this problem now where the app wouldn’t recognize one of the speakers even though it’s connected to the network. I have tried everything they recommend on the Bose webpage and nothing works. I see the speaker connected to the network in the router app but still, the SoundTouch app won’t recognize it. I have spent a considerable amount of time already trying to fix this very frustrating situation but I came to the conclusion that the best next steps are to throw the Bose speakers in the trash and buy Sonos instead.
In love 5/5
By Lady T Philly39
The best ever so I love would recommend to all ♥️
App is worthless! 1/5
Bose has been my favorite for YEARS!!! I have bought many products from them. This app is totally worthless and nothing is ever done about it. It NEVER connects properly, despite multiple reconnects and reboots. Can’t find speaker or says it can’t play my chosen music platform. I have thousands of dollars in speakers that I CANNOT listen to all together because Bose does not make it possible or refuses to make needed changes. I hate it. I’m a loyal customer, but it maybe time to part ways with you Bose. Shameful.
By Dino son of Fiorino
Love my SoundTouch. I keep adding to my configuration and the sound is great and it's easy to manage and use. Highly recommended.
It’s pure... 5/5
Bose. My house is full of great sound. The manner in which the speakers sync is awesome. The same sound everywhere. You will never be sorry you bought Bose... very happy listener !
I don't care for the UI of the app. It is buggy and laggy and the sound touch speakers (10 and 20) always seem to have connectivity issues and Bose seems to have some privacy issues, requiring that you enable Location Services in order to use the (very expensive) speakers. This would have been a non-starter for me if they had disclosed this at purchase, which they should be required to do for any contingencies of use. WTH do they need to know my location for, just another company overstepping it’s bounds.
Sound quality of speakers is okay.
Bose system 5/5
By Dmennis 61
Love my Bose SoundTouch 520 system and auxiliary system.outdoor speakers all work really great with the app also bought the portable speaker system for upstairs
Gets the job done 4/5
The app has improved tremendously over time. But one thing I’ve wanted since day 1 is for the music to show up on the Lock Screen while playing. I hate having to open my phone to adjust the volume, see what song is playing or change songs. Every other music app can do this. Other than that, the app works as designed.
Love the Bose sound hate their tech /app 2/5
Let me start by saying the Bose speakers are of high quality but that’s about all the positive feedback I can say about Bose. They are an antiquated sound company that has stopped innovating years ago and have been left far behind in innovating it’s software to work seamlessly with their own hardware. I wish I could say they are catching up and if you call Bose they will claim to have a “quality” software team. Unfortunately years of hoping and waiting for Bose to catch up with its competitors has left disappointed. They are not only not catching up but falling further and further behind the competition. This app is a great representation of malfunctioning and incompatibility. Rarely updated and when it is updated they are fixing bugs from 6 months to a year from when they are first reported.
As for the app it rarely connects to the speaker even when streaming works and speaker is able to connect to the internet app always and I mean always gives an error stating speaker cannot be reached. Compliantly and utterly useless unless you reset wifi and spend 10 to 20 minutes every time to reset it.
No update 1/5
Why is telling me to visit the app store for an update when there isn’t an update available in the store? It keeps popping up in the app and i cant use it right now.
This app is so finicky. It works. Then it doesn’t. Then it works fine for months. Then it doesn’t again. Maybe it’s the device (Soundtouch) but whatever it is I can’t recommend the device or the app and I’m really disappointed. All the other wireless devices in the house work just fine except this one is so finicky!
Dysfunctional App 1/5
When it works, it’s great. But it only works about half the time. The app frequently can’t find one or more of my speakers and sometimes cuts in and out while playing. Every other wifi device we have, including devices much farther away from the router than our Bose speakers, work just fine.
Hey Bose, can I have half my money back?
App Need much work 1/5
By Maher ishak
Poor app for great device
I love it, please don’t discontinue support. 5/5
Great system but really worried that they will move on and leave me with $1,000’s of worthless bricks.
Every, single, time, I try to use the app I need to add the speakers. I mean come on!!! Add speakers one day, and next day same thing. Sure I can connect if I go to the speaker directly but in order to have them ‘play all’ they MUST be connected. I would expect this from other manufacturers, but not Bose. It’s supposedly why they’re so high priced. Their stuff is ‘supposed’ to work. Well, this app is an EPIC FAILURE. Get your act together Bose!!!
What is going on 1/5
By Kim loves R+
There is supposed to be an update that came out on 27 April 2021 but I haven’t gotten it yet. They have discontinued this product line and I am worried that it will be unsupported soon and I will have wasted a lot of money for nothing. These speakers have worked off and on since I’ve had them. When they work it’s great but most of the time they’re just searching for the speaker I have to unplug it and plug it back in several times a day to get it to work it is very annoying. When is the update going to be available and will it resolve the multitude of issues that are manifesting right now.? Nothing stays connected it’s much worse than usual.I am worried that Bose is just abandoning us, customers who have spent a lot of money on this product I have three sound touch speakers and the sound bar. Very very very disappointing so much money spent for a product they are probably not even going to support anymore obviously they’re not supporting it. I will never buy another Bose product again they have lost a customer.
Bose 4 SoundTouch 5/5
Unnatural and uncanny how such resonant sound can come from a small device. And good from any angle. Even now it’s coming through the windows to our back terrace with superb sound and imaging. It enhances our life daily. Go for it!
SoundTouch in my opinion 5/5
I have several BOSE products across the house. Some use SoundTouch, the new ones use BoseMusic. SoundTouch is always responsive and provides all the control you need. My favorite feature is the AppleWatch app. You can control volume as well as music selection using AppleWatch! Great app!
Simply doesn’t work 1/5
By Mildly Disillusioned
I have tried to use this app several times. Now it is essential since the Bose remote is a piece of [email protected]
# and won’t work. But nope. This app does not want to connect.
Missing a Button 1/5
Why is there no option to switch your soundbar back to the hdmi input? It’s super easy to switch from it, but you absolutely need your remote to switch back. So don’t lose your soundbar remote, folks. Super frustrating and makes no sense.
Rarely works 2/5
I bought two of these speakers for my business. There are CONSTANT problems with the app. Sometimes one speaker fades in and out. Sometimes, like now, we can’t get Spotify to work for weeks on end. Sometimes the speakers refuse to pair and we only get sound from one speaker. Sometimes we just can’t get anything to work. It’s been a constant hassle since day one. I have literally called Bose at least 8 times in the last 2 years. I purchased these speakers because I thought they’d be simple to use and have less wires than a traditional stereo system but they’re just not worth the hassle. They do produce nice sound for 2 small Bluetooth speakers... when they actually work. It’s primarily the app that has the issues and getting the speakers and the app to communicate. If you’re looking a daily listening and consistent and reliable sound solution, look elsewhere.
Very upsetting product! For the longest time - years now- I’ve been waiting for Bose to improve the Sound Touch App. I’ve given up expecting that my audio will ever work well. I am constantly troubleshooting this dumb app. I don’t understand why, sooner or later, several or more speakers will not be found. Constant searching. I usually love Bose products. Not this one. Horrible waste of money. I paid over $5,000 for my Bose home audio system. Terrible (non-existent) tech support. Simply a failed product.
Great sound. Love the connectivity to my music apps
Not Working 1/5
By Thats About Right
This app is junk. Bose Speakers are great.
The App won’t keep all the speakers connected at once. If I have to listen to each speaker individually, what’s the point of the app.
My precise geo location? Really? 1/5
I’ve had this speaker for years on the same wi-fi network and the app could “find” the speaker just fine on those rare occasions when I had to re-add the speaker. Now, with the latest app -update - which supposedly addressed “bug fixes” - they need my precise geographic location in maps to add a speaker that is literally 3 feet away and on the same network!?! Info that it never needed before to work just fine. STOP SPYING ON CONSUMERS!!! I’m so tired of all the data grabbing.
Disappointed Bose 1/5
I’ve been buying your products for years. Wish I never invested my money I’ve tried everything come to conclusion it’s your app and products that don’t work. Stop blaming internet providers equipment and other apps. My speakers constantly drop out while listening to music even hard wired with aux I’ve even tried the speakers on other people internet same issues never had this issue until the last few updates which seams like forever
Need it back 5/5
By Dog Dogs
Hate that you no longer support the SoundTouch that works with the internet with several speakers.
Good app 5/5
I wonder if Bose will retire this app and just use the Bose Music app??
This product is the worst I have ever experienced, it does not stay connected it is always searching and now I cannot get the speakers to connect at all very sad for BOSE products. I have nine sound touch speakers throughout my house plus the Bose stereo sound bar and subwoofer and several other Bose products. I will never purchase another BOSE product again.
What’s the point of having Spotify? 1/5
The whole reason I got Spotify was because the lady at the Bose store sold me on its functionality within the SoundTouch app. Except every SoundTouch or Spotify updates their app it knocks things out of whack. Going on 2 weeks of SoundTouch not linking up with Spotify, but it’ll play all the other music services! I can Bluetooth Spotify on them through SoundTouch but then if I pick up my phone to send a text all of my device sounds play over the music. What’s the point?! 😡
By G Bose
I have been a fan of Bose for 40 years. Starting withe 901s. The software for the the Sound Touch is extremely poor. It is always searching even with great internet connection. I would appreciate a response to this review from Bose.
Stupid app 1/5
The worst app in history. U literally cannot play songs from your Apple Music. You can only play dumb music from the app which is stupid
Sad I Purchased 5 Of These 1/5
Terrible product. The speakers constantly lose wireless connectivity, even the one next to the router. Bose is a company known for a fantastic listening experience. However, the app does not play TAO. So if you listen to a live album or a concept album which requires continual play, between each song you get a 2 second pause. Totally ruins the experience.
Hate this app 1/5
I love my Bose, but I despise this app. Basically every third time I connect my Amazon Music with the Bose Wave Sound System, it will not connect. I have to delete the app, and then get it again. That is a giant pain in the rear. Every. Third. Time.
God forbid I would use it while working, then turn off for a few hours, and try to return. Every third time, it won’t allow it.
The Bose Wave is a good thing, but for the amount of money, I wanted to be able to stream from my Amazon account. In fact, that’s the ONLY reason I bought this expensive thing. To stream my Amazon music, instead of playing my Amazon on the iPad, which doesn’t sound good.
By Mike Osterman
As an audiophile of many years, the perfect home app for music lovers of all genres.
Bose SoundTouch 5/5
My review a few years ago: “Not sure if it’s hardware or App but both are Bose and the system often drops connection requiring moving system to PC and setting it all up again. This is a weekly occurrence.” But for last 6 months it has been perfect. My thanks to software team that never quits on upgrades and fixes.
Updates needed 1/5
I couldn’t connect my Iphone 12 PRO-MAX after attempting to connect multiple times. It is very frustrating. As expensive as their products are, you would expect an app that would have an up to date firmware AND seamlessly connect to devices. The issues I was having was connecting with the “wifi” feature of the Soundtouch 30 via the app. When you completed the set-up and completed renaming it, it just goes back to square one and say “connection is not recognized” and would ask you to either retry or start over. I even started to ask myself if I was putting the correct wifi password. I just gave up after multiple tries. I don’t understand why people would rate the app with 5 stars.
Bose SoundTouch and lifestyle 650 5/5
This has been amazing step up from my previous Lifestyle system. It’s very nice to be able from one application on your phone to control all speakers in your house, garden, and backyard. Bose has done very well. I highly recommend the lifestyle 650 and the sound touch application.
Unreliable. Losing connection every now and then 1/5
Bose must work really hard to fix the problem.
Bose is Best - 6 year user 5/5
By Bham guy9
I just been very pleased with the Bose sound touch app over the years. The app has undergone many changes and so much improvement over the past 2 years.
It’s clear Bose cares about its customers and is making a user experience that is best in class.
Thank you Bose.
Works for a little while. 1/5
This app is disappointing, it works great for a little while and then not at all.
Unable to Use Spotify 2/5
By Mon chat ma bataille
Since the last update, I am unable to play Spotify using my BOSE speaker. I found a workaround for now (connect to the speaker via Bluetooth and then play Spotify) but it is frustrating. Please let me know if there is a solution. I tried 1) selecting my speaker in the Spotify app but it does not show up. 2) play Spotify through the SoundTouch app but it does not work and does not give me an error message.
Bose Soundtouch is the best 5/5
I have been using the Bose Soundtouch App for quite sometime. It is great and very user friendly. I hope BOSE doesn’t eliminate it. It will be great to see the return of the SOUNDTOUCH speakers. I am sure that Bose will gain and mantain users like me if they keep both apps (Soundtouch and Bose Music App) working.
Junk App 1/5
Unless they're buying positive reviews I don't understand why this app is rated so high. It's constant problems. I initially bought a second SoundTouch speaker so I could pair them for stereo. The app constantly bugs out anytime they're paired and drops playback. I had to separate them, and not I only use one at a time — even then the connection constantly cuts out while I'm using Spotify. Their troubleshooting and customer service is a nightmare and doesn't solve anything. Here's an idea: stop trying to force me to use this terrible app. Just give me Bluetooth speakers that I can connect direct. I wish I could rate zero stars.
This could be such a great platform but Bose has completely dropped the ball. The most frustrating part for me is that the volume for whatever reason is tied to my phone. If I turn the volume up on my phone so I can hear it ring, the volume of the music goes thru the roof. I will ask for a fix, but I know that Bose has dropped this platform for Airplay 2. They could have just added Airplay to the soundtouch like for they best of both world, but they would rather you buy more equipment.
Refuses to connect 1/5
The connection drops every time. I am able to connect over AirPlay to my SoundTouch speaker, but this app does not detect it.
Lemon of an app for a great product.
Ever since you changed platforms and are forcing us to use an third party platform(tunein) the app doesn’t recognize the station and gives 3031 error. The station works on the phone or computer, but not bose through tune in. Ruined the Bose experience! Horrible app
App not working for months 1/5
This app has always been finicky. For the last little bit I can’t get deezer to work, none of my preset playlists work. I’ve reconnected the sound touch to my Wi-Fi many times because it can’t find my speaker after I try to get into deezer. The preset for tune in radio works just fine. But again I can’t seem to keep the app working over Wi-Fi and especially when trying to use deezer. This is a recent issue and has nothing to do with my home network. As a sidenote when you hit app help on the App Store, the website that it takes you to doesn’t even work. Very disappointing for Bose.