Does not issue 100 points for Downloading 2/5
Don’t waste your time downloading if you are trying to use the 100 point offer for downloading. I tried to log in multiple times.
This has happened for years to multiple people according to the app reviews. Scam offer, very disappointing.
WARNING: IF YOU ARE A HEALTH CARE PROVIDER DO NOT INTEGRATE THIS PROGRAM INTO YOUR PRACTICE. WORST MISTAKE EVER.
Typically an app is developed BEFORE it is released. Trying to help patients understand this app, and to go along with all the updates and changes and TERRIBLE USER INTERFACE AND TERRIBLE BROKEN CODE has been the worst part of my job for a while now. It frustrates the patients and when Allergan promises them promotions but ANYTHING goes wrong, guess what? The patients don't really care who made the silly app or empty promise, you're gonna lose money making sure your valuable patients stay happy no matter what. The support is a joke, and unable to help due to the circus rings Allergan set up for all of us. The programming is so bad that maybe a fourth of our patients were allowed to create multiple accounts and we have to call together with the patients (because God forbid we as the provider try to do anything productive or easy involving this program) to combine them. And that's only after the patients call us angry that they don't have their points and we discover that when they downloaded the app, they created an account we have no idea about. So the account on their phone is empty and the one we put points into they no longer have access to, and this issue REQUIRES a call to support and REQUIRES the patient to be present. Then we've spent 30 minutes of our time and 30 minutes of the patient's time making sure they can get $20 off their next visit??? In the end, BRILLIANTDISTINCTIONS MAKES YOUR PRACTICE LOOK BAD.
This app and rewards program has left me disappointed and frustrated for years but this week trying to help our patients keep their rebate in the midst of the pandemic was the last straw on the camel's back. Yes, they have extended some expiring coupons but I had a patient lose a rebate for 50 units of Botox. That is over $600 and I know it's going to happen to more of our patients. I wish we could get rid of BD but all I have left to make me feel better is leaving this review that won't matter much longer because BD is rebranding. Can't wait to see what's in store for us!!!!!!!!!!!!!!!!!!! :)
Needs a lot of work 3/5
By Alyssa N. Obie
I love being able to see my points. But I can’t shop at the mall and I keep trying to refer friends but they are not getting the referral emails! Please fix these
What does this app even do besides give errors and crash randomly? I’m a brand new user and it’s been a hassle the whole time. It says it doesn’t recognize my provider, yet the provider is showing on the SCREEN. So stupid.
Maybe they’ll fix it in the future, for now, useless.
Your app is useless, non functioning, full of impossible bugs!
App is user UNfriendly. Nearly impossible to navigate thanks to giant ads & unresponsive links. Savings look good but I gave up. Seems like the business plan.
The worst App ever! 1/5
The worst app ever!
Always issues with logging in.
Face login 5/5
By la huera 76
For some reason it’s not letting me login after this step of me saying “no thanks”.
Most useless app I have. Never updates, never shows my provider, and always have sign in issues. The latest where it won’t allow you to not enable Touch ID but then when you do out of force, app still doesn’t work. Make a real app that’s useful or stick to your website only.
By Leave Me Alone 987654321
Downloaded the app and logged in only to find I could not get past the “enable Face ID” page. Tapping “no thanks” did nothing. Just a waste of time. Why bother creating an app that does nothing?
Won’t let me locate my doctor. Every time I type in a zip code, I get an error message or a pause then an error message. My doctor says she logged in points. Hours later, they’re still not on the app
Super sketchy 1/5
I cannot move forward with logging into the app if I select “no thanks” when asked to use Face ID.
Photo Id does not work 2/5
The app is frozen after I hit No Thanks on the photo id screen. I can go no further. When will this be fixed?
Not very useful 1/5
I was supposed to get 100 points for downloading and signing in. Didn’t get the points. Went to update my last name and address on my profile and nope, wouldn’t let me make the changes.
Malfunction app 1/5
After opting out of phone ID and Touch ID it won’t let you select any other options! Can’t even get in account with password! App needs to revise!
Terrible today! 1/5
In the past the app has worked but today wouldn’t load while at doctor attempting to redeem points. Doctors office connected me with customer service so I could redeem my reward. Very frustrating. Customer service said delete app and reload. Did that. Then like prior reviewer mentioned, screen just froze when I said no to Touch ID. Now it appears I still cannot log on to my account. Worthless!!
Great Reward Program 5/5
This App was super easy to use. I can use Touch ID to login and I set my provider to the office I see for my BOTOX and Juvéderm treatments. I love saving money and you can also donate your points to charity through login into your account online!!
Where’s my 100 points after installing app and log in 1/5
I have installed app and logged in to receive 100 points
No rewards..come on BD
Don’t scam me to use my cookies. Now I have to call.
Where is my $10 reward? 1/5
Don’t let them fool you, you’re not getting that reward for downloading their app.
Awful App 1/5
Didn’t do anything even after I said ok to Touch ID froze on a picture of a woman. Why bother? App is worthless!
Does not allow access to the app! 1/5
After entering your email and password, you are presented with a screen to allow Touch ID. The “No Thanks” option does not work, and if you try to enable Touch ID that does not let you enroll, nor does anything allow you to launch the app!! Roll back the old version quickly!!!!!!!
I downloaded the app hoping to find a provider close to me, but every business listed comes up blank - closed every single day and no information listed other than a name and phone number. This is useless. Clearly the app needs to be updated, these businesses near me can’t ALL be closed?!?!
Does not work 1/5
App will not allow you to log in. Useless!
Yes. The app will not let you login. I have had this issue for over 2 months. Spent 40 min on ph with support and nothing was remedied. At end of call all they said it is a known issue and said the issue had no time frame on when it would be resolved. Seems as though 2+ months time would be a sufficient time to repair or have a backup in place.
Fix the bugs!!!!! 1/5
Have been unable to log in for weeks because it won’t enable Touch ID or change screens when u press no thanks. It’s been far too long since this bug first occurred. It should’ve been fixed by now.
Unable to use app without using face recognition 1/5
Unable to use app without using face recognition
Malfunctions on the app, not allowing you to see your account. 2/5
Why will it not let you continue after you click “no thanks” to enable Touch ID? The app doesn’t allow you to do that. If you click no thanks, it does nothing and does not allow you to see your account even after you’ve entered your password. Also, If you do enable Touch ID, this feature doesn’t work on the app either. This needs to be corrected by the techs over this app. I am still unable to log in even after I said no thanks to Touch ID, after you click no thanks, the app still doesn’t refresh to your account page. Very frustrating when you need to see this info.
Freezes on login 2/5
Can’t login without being prompted to try touch login. Freezes on touch login page and doesn’t do anything if”no thanks” option is tapped instead.
No reward 1/5
It says you get 100 points/$10 for downloading app and I’m another person who didn’t receive it.
I couldn’t be happier from all of my purchases of CoolSculpting.
Doesn’t work properly! 1/5
By Lulu & demi
After I log in to the app, it asks if I want to enable Face ID. But the “No Thanks” option doesn’t work! You can click on it forever and nothing happens. And you can’t get off the page without clicking on the yes I want Face ID option. You’re just stuck there.
App has bugs 1/5
Freezes up and doesn’t navigate when you touch the options. Little value as an app.
Fake 100 points 1/5
Downloaded app and did NOT get the reward!!
No points 1/5
I downloaded the app for my extra 100 points and received nothing.
App is pretty much worthless 1/5
When the app doesn’t lock up when you login, you get stuck on the facial recog ID. When you say ‘no thanks’ it doesn’t resolve to the next page. If you’re lucky enough to get past the ID page, the font on the locate physician page is the same color as the background. 🤦🏼♀️ Honestly, there are so many issues with this app you might as well use the webpage and save your sanity.
Inprvments needed 2/5
By Mikey T Ward
Rewards card needs to be linked to the Apple wallet app so it would be easier to find and use.
Face ID 2/5
Annoying that this app is trying to force me to use Face ID.
Worthless app 1/5
It says on their website that you get 100 points ($10) if you download and log on but it doesn’t actually do that. Deleting now.
No points for downloading 1/5
I downloaded this app and I never received The 100 points. After reading reviews, I saw I’m not the only one. Hopefully they will improve it but for now I’m deleting it.
Not Brilliant, actually stupid 1/5
Frustration! Every time I try to book an appointment the app freezes up & I have to force quit it. I reinstalled to make sure my app wasn’t corrupt and updated. No success. The business I’m trying to book with used to use MINDBODY which is much more reliable & intuitive. This app will cost them a lot of business if their clientelle is like me who have no time to deal with this horrible app.
Downloaded the app did not receive 100 points 1/5
I did not receive the 100 point for “just logging in through Mobil app” contact tab is unusable.
I’d give no stars if I could 1/5
Like so many others who got this app I too did not receive the points. So very disappointing & completely unnecessary.
No different than the BOGO offer they had where you could purchase a $100 gift card for Botox & get another one for free. This was a one day only offer & apparently they didn’t expect it to be so popular....their site crashed. Once the site was back up they announced that the limited number offered was no longer available. How convenient for them.
Another disappointing experience brought to you by Brilliant Distinctions.
Latest Update is terrible 1/5
The latest update is terrible. Redeem rewards options display in white font on white background-invisible. I receive email offers from BD that I can’t use because they are nowhere to be found on my account, and I can’t contact BD in the app because...the form comes up with white font on white background. Unhappy!
I can’t log in, it sends me on a vicious loop to reset my password then stops. Garbage. Garbage. Garbage.
Will not save passwords 2/5
By Not alot of exposure
The app is always telling me to update or I have an invalid password even after I just changed it! Love the program, hate the App!
App Text is white on white 1/5
By frustrated user 67
This app is terrible. The text when building your profile and selecting your provider is set to white text on white background. You can’t see to enter your information. It’s especially hard when trying to enter your birthday and select provider, and select state. These are scrolling selections to complete the field and you can’t see what you’re selecting. Stupid, unusable design!
Not user friendly 1/5
Text in the app is white in many areas over a white background. Cannot read. Also get a “Provider could not be found” error. My provider is listed and I use brilliant distinctions there all the time! Also, my points aren’t showing up from my appointment yesterday.
No $10 reward 2/5
By New to BD
On the Billiant distinctions website, it states you will receive a 10 dollar reward for downloading the app. I did just that and logged in to be disappointed as no reward is listed in the app. Am I doing something wrong ?
White font on white background 1/5
I attempted to fill out my profile and the font is white on a white background. So I have no idea what is being typed or what info is being selected. Every box that pops open is the same thing. It looks like a plain white box. Is there a way to fix this from my app or is this poor design?