App doesn’t work 1/5
App doesn’t work
Calling is more reliable 1/5
I was only able to order my prescription twice using this app. Every single time it states my password or username is incorrect and I have to create a new one. When I do I try to use the old password and it tells me I can’t. So if that password was correct why can’t I use it. Other times it says I have a refill and to check the box to submit my order but there is no box to check and I have to call instead. Call times take between 10-40 minutes, just to order a script. Please fix this app, as other people have same complaints.
Briova is a negative 10 1/5
Briova is horrible... the app is always down and if you call you are on AT LEAST a 30min waiting list before some one picks up the phone...
Spawn of Satan in App Form 1/5
This is undeniably the worst healthcare app there is and deserves ZERO stars. The whole system is useless as I cannot access any information. The screen is stuck on loading and the people on the other end are somehow even less helpful. I haven’t received my medication for a week despite calling daily for over a week in an attempt to refill a simple prescription. And of course, the app won’t let me check to see what new story they made up today as to why they cannot provide me with the medication prescribed by my doctor to literally keep me alive. Website is garbage, app is garbage, the whole system is garbage. From the bottom of my heart, BriovaRx can go to hell.
Same crappy screen-scraper wrapper as before 1/5
By Alejandro-San Ramon
It’s 2019... please write a mobile app that takes advantage of local resources. I am a patient and (try to, unsuccessfully most of the time) use this app to place orders and track shipments - why do I need to tell you, every time, that I’m a patient (using the hamburger web menu)? Why do I need to sign in, then validate my identity every time? Why don’t you use Face ID like everyone else has been doing for years? Finally, the page with my prescriptions (if I even get to it) is very confusing, with multiple records for the same medication (2 of which I already called you to remove because they are not valid, yet they continue to show up...) The experience is absolutely terrible. It is painfully clear that this is no mobile app - but rather a poorly designed wrapper for web content (none of the information appears to be cached locally; none of my settings can be saved; no use of camera [“scan your prescription”]; etc.)
Useless waste of time. 1/5
I cannot use this app to get my drug. Why? Because it has a shipping address showing up that is 2 years out of date. And you cannot change the shipping address! I’ve been promised (lied to) by Briova phone staff 5 times that the old address has been removed from the system. If they don’t know how to do something, they just lie and tell you that it’s done. The phone just tells you that it’s “longer than usual” (ha) wait times. This monopoly should end. We shouldn’t be forced to rely on a company this bad to get our meds.
Update: I finally got them to update my address, by waiting an hour on the phone. I ordered the drug, and received an email confirmation that my order was received and would be delivered. It never came. I called in AGAIN, and was told that the online ordering doesn’t really work!
Don’t waste your time.
Pop up prevents use 1/5
Once you sign in the app tries to launch the pop up that appears in the website version. It freezes the app and makes it completely unusable
No stars 1/5
By carl who is waiting on phone
This app has been useless for over a month. It never opens. I’ve tried reloading. I’ve tried waiting. Nothing works. Three months ago it worked fine. I could have easily given it a 4 then, but it’s only a waste of time now. Camping on the phone is the only choice now.
Help I’m sick and I can’t get my refill 1/5
I use multiple software programs all day at my job. This is horrible. I just want to refill my chemo prescription. The phone system was wonderful. They sent me a text with the number, I called and my refill was confirmed within minutes by knowledgeable people. This app I can’t even find a link to a refill screen. All the info is about how great the app is. It isn’t. It really, really, isn’t.
The literal worst!!! 1/5
This is the most frustrating horrible app. The password is not remembered by your keychain and the interface is populated with old style radio buttons from ye olden days of internet forms. So be prepared to click tiny little buttons until you hit the one you wanted. I can’t imagine anyone older than me actually being able to use this app successfully. My parents certainly could not. As bad as this app is the company is worse. BriovaRx is a nightmare to work with. I have had nothing but hassle and countless hours on the phone with these people. My insurance forces them on me. They are beyond infuriating.
App is as bad as phone customer service 1/5
Tried to use app to reorder meds, because it takes over 25 minutes to get a rep to answer to reorder by phone. The app only allows two options for delivery: to self or care provider. No option to send to local pharmacy for pickup. Other reviews with low ratings are valid as well.
1 star because 0 isn’t an option 1/5
Clunkiest, most ridiculous excuse for an app I’ve ever experienced. Might (?) work 1 out of every 6 tries. Always end up having to call, where the reps are nice but there’s too much repetition. Hold time before reaching a rep today: over 20 minutes. Glad I can get my script but sure wish there was a better way.
Wins the worst app award 1/5
It crashes, and It takes a long time to load.
Worst APP Ever 1/5
THE most confusing, non-friendly, incomplete App I’ve ever downloaded. Bottom line, it seldom works! God forbid you enter an incorrect password or mistype a password like I did just now. That’s it, I’m locked forever. It ONLY gives you one shot at it. Now, how idiotic is that?!?
Until I go back In and recreate a new password I won’t get anywhere. Well I don’t want nor do I feel that it’s necessary to create a new password once again. This App was created by High School students. Boy do I ever miss going to CVS or Walgreens or any local retailer to get my pills. Those were the days when you could get your pills hassle-free, in your hands the same day or even same in-store visit and didn’t have any problems.
I gave no clue how a mid-managed company with zero customer service and closed weekends even stays in business!
After a year (no exaggeration)the app still won’t open on my iPhone 6.
... ummmm why can’t I give it a zero rating? Worthless
Don’t even bother 1/5
Over a period of 4 months I was successful at refilling my prescription through this app one time. All other attempts ended in errors or dead links on submit request button. Page layout and navigation are atrocious. Whoever designed this app should be ashamed because there is nothing good about it.
could have a better interface that runs smoothly
So much easier than phone reordering! 4/5
This app has worked perfectly for me. I love being able to avoid the lengthy phone reordering that I had to do before this app. I would give it 5 stars if it allowed for multiple patients/other family members to use it simultaneously.
Very simple to use 5/5
I usually phone in my refills on the 1-800 number. The representatives are always nice and helpful, though I do feel like the calls take a long time.
I decided to use Briovarx app this refill. It was quick and easy to set up my profile and get my refill requested. It was definitely faster than calling it in. I’ll continue to use the app for refills now.
Might as well use the website 1/5
I couldn’t get past the loading spinner screen.
Needs update 3/5
Sign in process is tedious without Touch/Face ID. No reason an app in 2019 that requires sign in doesn’t offer this option. Three stars since I was able to complete my order once signed in. UI is not very intuitive, kind of clunky, seems like it’s just based on the website. Please make an actual app.
No help at all 1/5
By Laura D R
Entered all of my information, including prescription number and it found NOTHING! Had to call anyway - Useless!
Not yet...use the phone 1/5
I deleted it for months then tried again. Worked the first time, seems the order went through. Tried to login to check the order and I get a blank screen.
In logging into site, I forgot my password. So I clicked on forgot password. It goes to a blank screen and just sits there. Unable to log in to reorder script! Must sit thru a 30 minute phone call to reorder! Frustrating!
It just doesn’t work 1/5
By Daniel's iPod Acount
Pulls up a blank white screen when requesting refills. App is incomplete.
App won’t even open up. This just started. 1/5
Terrible app when it opens.
So far so good 4/5
I was able to download the app, sign on and complete my order with no problems. The only issue I had was when I had inadvertently skipped a question and tried to continue with my order. It just looked like it wasn't working, as it just didn't give an error or do anything. I had to scroll up to see that there was red text where the skipped question was with no message telling me it was skipped. It was just in red font. I figured it out and was able to continue, but it would have been easier and nicer if there was something to point out what the error was.
bad news 1/5
Not an app, but a clunky dumbed-down miniature of the website. Even the app icon logo is low resolution. Ugly.
Just starting 5/5
When I found out through my insurance that there were a pharmacy named BriovaRx for my new medication I called and they registered me and I was all set up very simple and no time wasted great!!!
Super easy to use 5/5
I don’t want to naysay everyone else’s experience; maybe they’ve fixed the app since all the bad reviews? Anyway, I downloaded the app while I was waiting for someone on the phone to refill my Rx. Then I read the reviews while it was downloading, but figured I’d try it out to see just how bad it was before I deleted it.... There was a “Patients-Request Refill” button on the screen. It then had a screen to login, or register if you didn’t already have an ID. I couldn’t remember so I clicked register and entered a few lines of info. It told me I was already registered so I requested a new password. When I logged in, there was my med, and it showed the pending order I’d just made on the phone. Easy-peasy! Now I wish my other med was with BriovaRx lol
This is not an app! 1/5
This “app” doesn’t offer anything more than the company website. The worst part is the company website is complete garbage.
No stars 1/5
I have to use this company for my MS meds through my company insurance. I downloaded the app, hoping it would be an improvement on the web. It wasn't. It's the same except smaller. The app/Webb is highly confusing. You can't see what you've ordered. They never give you an order number. They don't offer any shipping info. You won't get a delivery confirm until after ups has left. If I order underwear from Victoria's Secret online, I can print an order confirmation sheet. It will have the line item I ordered, the cost of item, the date I ordered, an order tracking number, when it ships I will get a UPS track on number. I really don't understand why they even went through the the trouble of a website and now an app, both not really usable.
I will continue to use as I have to. This company has never made me comfortable. Every order is a wish and a prayer.
Complete disaster 1/5
This app is a complete train wreck! I contacted support and they were unable to even get me signed in, they had to escalate to second level support. This is just to get registered to use this app, fiasco from the beginning!
Good Company, Poor App 1/5
I really like using BriovaRX to fill my prescriptions, but this app is so substandard. I would love to rely on this for managing my account, however it’s just so bad.
The interface is NOT friendly for mobile devices. Cascading menus you have to toggle open and close? No. Don’t. An app “home page” that really serves no useful purpose for customers? Yeah, they’ve got it. No modern login interface with support for TouchID in 2017? That’s not something anyone needs.
Seriously BriovaRX, get your app game together. Make your app as pleasant of an experience as it is talking to one of the phone agents. They’re wonderful. Your app should be too.
This company is shady af 1/5
I have no idea how good this ap is - the only reason I downloaded it was to let others know about the company.
Over 9 months ago November 2016 my ortho ordered ortho-visc shots for my knee. They ordered through the briova specialty rx.
In a march or April this year (2017) I called back my ortho to see what was up with the shots - they called me back about a week later after finally getting a hold of the rx - and said that briova told them that they'd been calling me and leaving messages (they hadn't). I got briova' # from my dr and called them. Talked to a lady who said my prescription wasn't approved by my pharmacy benefits - I explained how last time it was through my medical benefits - I 'approved' for briova to see if it was covered by my med benifits and was told they would call me back.
2-3 weeks later in may - I called briova back to see what was up. They told me my prescription had been approved but I had to have my dr send a new prescription because the other one had expired!
So I did that. I called and made sure they got the script at the very end of May and they said they had to recheck my benefits which should be fine cause it was approved before.
In June I got a call from my Drs office saying I needed to call briova again to 'approve' them sending my med to their office! So in the third week of June I called briova again talked to someone who verified that I had a valid script, that was approved by my insurance and all I had to do was 'approve' to have them send it over to the office - I did. Was transferred and did it again. They told me it would be sent over and to call my dr for an appt.
my Drs office waits til they get the med to schedule appts - so I waited.
Now - my benefits are through my husbands work where he is a teacher - our benefits renew on July 1st. Which means all our copay and out of pocket started over.
In June I had no copay - we had already paid all of our out of pocket costs for the year
At the end of July - I called my Drs office to see what was up with my injections - the assistant called me back and told me they talked to briova and they needed me to call them to approve sending it to the office!! Wth!! I had already done this in June - the shots should have already been sent to the office!
I called briova to see what was up - I was on hold for over half an hour - the lady came back on to tell me that they had to recheck benefits every month - and that they would have to recheck my benefits again, I get put on hold again. After anothe 10-15 mins she comes back in and tells me that they were approved by my insurance, I just had to 'approve' to have it sent to the Drs office and pay the copay of over $700.
Ya - they had me jump through hoops for months, didn't do their job, and held off sending me the shots I needed for my knee (I have been limping around and not able to fully straighten my knee for about a year now because of grinding cartilage) so that they could collect more money. 😡😡
This pharmacy is shady af - don't do business with them!!
Doesn't work 1/5
Can't log on or go past the first screen.
Lovely customer service 5/5
By MATTHEW STONE
I recently used Briova for the first time and I was pleasantly surprised at the care and time the service agent gave to me. She was able to enroll me into a program that would help cover 100% of my copay costs! This is going to save me $1800 a year! My copay is normally $150 a month, but this program she enrolled me into will cover it all. I was first annoyed that I would have to get my medication every 30 days instead of 90 days, but the advantage now is that I can maximize this manufacture offered coupon program. Thank you Briova for saving me all this money! I think I'll plan on going on an Alaskan cruise with the extra savings!!