Can’t check in 1/5
Redirect from app to a browser to check in. Long process of entering info and it didn’t work. App is useless without ability to get boarding pass
By Grant Headifen
If you like constantly having to retype your membership number and password and then having to constantly retype the booking reference to access different features of your booking then this is a top notch platform. I don’t know who at BA sits there and goes “great job” when the app developer does the walkthrough with them. I fly BA gold and their mobile site/app seriously makes me wonder if I should give Virgin a go.
Broken equipment 3/5
No working entertainment
Too bad British Airways does not have good operating equipment for passengers
I hope their airplanes are safe
It works when it wants to!!!!
Not very functional and full of fluff 3/5
Timeline is a waste. AO does not recognize status of passengers in the one world system and often requires calling in to avoid being charged extra for entitlements of ones status. Booking should display record number without having to search for it.
Fix it 1/5
It does not work. Such a basic ask to check it and get boarding pass. From with in the apps , after asking questions (that are already answered in the profile) the app (which I’m in) gives me the option to go to google app or apple app. One big circle jerk.
Not retrieving boarding pass 4/5
By Mom Mateo
When Iberia operates one flight.
Monkeys could write a better app 1/5
The app constantly crashes when paying for upgrades or flights, or when selecting seats. Maybe one of 20 times I get done what I intended to do with the app. I sure hope BA flies better than their app.
Frustrated BA Passenger 1/5
By Frustrated BA Passenger
Impossible to understand or navigate. They seem to not want you to use it.
BA app 3/5
By jay ssr
Not really friendly
Not easy to maneuver
The app is perfectly functional 4/5
Adding executive club card to Apple Wallet is the one feature missing.
Worlds 2nd worst airline app 2/5
By NYC Cre8ive
I thought LATAM had the worlds worst airline app but BA is competing. It’s almost as bad as their hard products. No gate information populates. Hard to use and confusing. Super disappointed
Need to see all bookings on 1 screen 3/5
I’d like to see all bookings on the home screen.
Also, your customer service over the phone is excellent.
Good options, poor UI 3/5
The app is clean and presents useful functionality, but it crashes so often you can barely take advantage of them.
By ƘÁƘÁ ÓmóÓƁÁ
The App has been very useful. Make checking in and seat selection easy to manage.
Great site! 5/5
BA app is easy, fast and simple to use.
Worst website ever 1/5
I don’t know how someone with an in morex than 1 could make a website that is so bad
BA App. 3/5
I love British Airways but their app. Is a bit lacking - it simply does not update frequently enough.
I use SW a lot and their app. Is amazing and always up to date - this can be super helpful when there are potential flight delays etc. it not I it keeps you updated with times, but with gates, which is very important when you have limited time.
The gate for BA/AA flight from London to DFW was shown in the terminal way before the app. In fact, we are not long before boarding and it still has not updated!!!!
This renders the app. pretty useless for the most part if it cannot be relied upon.
App not working 3/5
As usual with ba these days always an issue. Couldn’t check in as the app was down.
Better than any American Airline. 5/5
Just as I thought, European airlines are better. In America we do not know how bad it is until we use an airline like British Airways. The app works well, the plane clean and even in coach there is good legroom. The flight attendants are super attentive to your needs. Even if the ticket costs a bit more than an American carrier, buy it!
By Matt W.I.
App is so buggy, even American Airlines app is better. It’s easier to add boarding passes for an entire family with American.
User unfriendly 4/5
Passengers should have the opportunity opportunity to make changes after check in upon realization of an innocent mistake. Even when the system recommends calling customers service it takes 45 minutes to be able to speak to representative.
Unable to change seats 1/5
Not intuitive. Doesn’t allow to change seats while using the app (repeatedly redirecting me to the same “boarding pass” page. Hard to get to the mobile boarding pass section.
Worst Airline App in the Market 1/5
Poor UX, slow load time, slim functionality. A toilsome experience for users, and deserves a complete rebuild.
App works but causes a calendar mess 1/5
I use the app a lot but my use is not a complex one. It is simply to check in or to buy tickets. Both functions work ok. Not as well as some of the other apps, but does the job.
However, every time I open the app it causes a reshuffling of all the flights that are linked to my calendar and a torrent of notifications from my calendar saying that all the events have changed. Which means that now I fear opening the app.
Make a decent app please 1/5
No problem with the airline, but this app is comically worthless.
While I commend BA for employing the mentally handicapped to design their app, the functionality suffers greatly.
Endless, circular, nonsense menu trees.
What is going on?
Boarding pass and 2 last names 1/5
It added only my boarding pass. I had to add my family boarding pass manually one by one. In American Air app it does for all in one click.
Second concern, my wife has 2 last names but you have merged them which is auto correct feature in the webapp. You need to ask your developer to fix it.
Disastrous app. 1/5
Buggy. Unstable. Slow. An embarrassing app
Calendar notifications 1/5
By Dan A B
Just terrible. Please issue update to fix calendar notification glitch. Every time the app is opened the calendar reminds me multiple times about each upcoming flight.
Keeps crashing when trying to get mobile boarding pass 3/5
BA app 2/5
Very difficult to get access to changing seats without circumventing other pages.
Why is BA app worse than AA app 3/5
By Former Loyal BA Patron
As a 20+ year BA traveler I continue to be amazed that AA’s electronic & mobile interface is always more advanced than BA’s.
Terribly made app 1/5
Whoever made this app should be fired or made to spend long hours of unpaid work for making a de functioning app in the first place. Horned toy how come I need to sign in 14 times to see my bookings and then need to enter the code and last name AAGIN. It is very broken, please fix it. Overall, worst airline app I’ve used to date
Nice app but a little slow 3/5
Interface is good but load times is a little slow between menus. An easier way to add your frequent flyer codes within the app would be helpful as well.
This app is not user friendly 1/5
1) why ba doesn’t provide boarding time?
2) why does the app, despite having my name and booking and flight info still require me to put in booking number to change seat???? It pops up a PROMPT asking me to if I wish to change seat but then the process to do so is a nightmare
3) same for adding luggage...I assume you want my money right?? Why don’t you make it easier for me to pay for these amenities??? It just took me 30 min to check in, pay add luggage and change seat. 30 min!!!!! Other apps are way better in this respect and frankly I will demand that my agency never books me ba flights again
There is a glitch where Siri keeps sending me the same calendar suggestion/ notification for the same flight. Over and over. Even when I turn off Siri it carries on. Please fix it. I had to delete the BA app to stop it.
Very Poor 1/5
By Gerald hemlines
I tried over and over again to “check in” ahead of time and it kept prompting me to enter my passport information. Once I did, it brought me back to the original screen to start the process all over again (this also happened on your website). I was hoping to upgrade our seats before a long international flight. After trying over and over again, I gave up and figured I would just ask at the airport. Once I got to the gate, I was told I should have “checked in” ahead of time for an upgrade. Very disappointing.
Tracking of checked in baggage’s 1/5
Please do something about this
Constant vibrations from BA app 1/5
By Brian Thurston
For some reason when I open this app, my phone starts buzzing while I use it AND when I switch to any other app. Even if I hard close the app. It will then continue to buzz randomly until I lock my phone and it takes another 10-15 seconds for it to stop buzzing me. It’s not continuous it’s pulses as if it’s an alert but there are no alerts. And yes, I’ve isolated all other apps and it’s this one. Fix it please!
Ikpa Ray Ogwuche Emmanuel 5/5
I so del
Better than iPad. Version 4/5
As bad as the iPad version is , this app for the iPhone provides the functionality needed
Doesn’t show bookings... 1/5
By Jacob Petersen
Never works... can’t find any bookings... it was this way a year ago, and still is today. Embarrassing!
Practical App 5/5
By Dr. Bakr
The most practical user friendly App compared to all other airlines internationally. Reflecting British excellence in service so you are excellent in air on the ground and now in the virtual digital domain. Well done keep calm an continue progressing.
Seating Unethical 1/5
By laurel house
The seating practices are unethical in that they charge extra money for seat selection at the time of ticket purchase and then ignore their prior commitment when you check in by giving you entirely different seats. Truly appalling, certainly frustrating and clearly unethical .
Bloody Awful! 1/5
It can’t find reservations, and when you finally get to your reservation it won’t complete the checkin process — it just hangs after confirming seat assignments. When it finally does start going again it’s forgotten everything you just entered and you have to start the whole bloody process over again. Bloody useless app.
Great App 5/5
BA has the best app of any airline - well organized, easy to use and it provides information I need when I land like the weather forecast. Great job, BA!
Poor app 1/5
I have used much better apps like Delta or American and doesn’t have the lack of reliable this has