Top class Airline 5/5
By chris Adubor MD
Fantastic staff . Top of the line .
Recommend highly. Now my #1 favorite
App speed 4/5
The response from one click to another is quite slow when checking in.
Can't do the basics 1/5
By The Mace
I have a valid BA confirmation code. I can't check in, change seats or get my boarding pass. It takes you to an in app browser to ba.com where you can accomplish those things but that's the same as using a web browser without this useless app. And neither way let's you download the mobile boarding pass. This app is useless/trash for me.
Pretty useless 1/5
Hoped to store my bookings so I can check in while traveling. Nope, “we can’t find your booking, try again later” for every booking. “Add bookings” button is useless.
on-line check-in 4/5
please don’t make clients with an account enter passport number everytime they check in during a 1, 2, maybe 3 month period! The site knows my Name, Birthday but always makes me put in passport and expiry date. Perhaps, you could write some code that interfaces/recognizes the expiry code.
Really not a functional app 1/5
It doesn’t let you save multiple bookings even if you have a login. It always crashes when you are trying to get boarding pass
Not clear you need to exit booking 3/5
Not clear you’re in a previous booking when you can’t collect your boarding pass or check in for a new booking. The ok reference number not flight details are visible. It just looks like a fresh screen. And the error when you try to find your new booking just makes it seem like there’s a fault with the app, not that you’re in an outdated booking. I quit and restarted the app several times and then tried ‘exit booking’ thinking the app may be trying to access outdated bookings and then everything worked. If they fix this it’ll be at least a 4 star app.
Very convenient 5/5
By Ruby Supporter
Easy step by step process. Great way to check in.
Excellent & Intuitive 5/5
Best airline app so far...
Links don’t work 2/5
Waste of everyone’s time. The links to select seats, meals etc don’t work. Close the app and reopen and you may have luck.
BA should do better.
Don’t waste you tome on this thing.
Super difficult to find things
Mao of airport
Mr Oware 1/5
By kwadwo oware
We procure business class tickets and your service is very very poor especially on luggage priority - we have to wait so long to get priority bags-
Secondly myself and my wife should be seating together automatically with our names and same booking reference
5 Star BA App 5/5
Navigating the application is very easy and user friendly. Instructions are straightforward and takes out the guesswork.
Thank you British Airways
Only needs one thing... 5/5
Great app! Just haven’t figured out yet how to save my passport information so i don’t have to type in every time. Is that possible?
Poor stability and functionality 2/5
Frequent crashes, freezes and delays make it almost unusable. One of worst airline or travel apps, needs major attention it seems.
How can i change the language 1/5
By 후..화가 난다!!
How can i change the language?
Goddamn it i cannot find it
I cannot speak french
Horrible when you need it, ok otherwise 1/5
The app consistently stops responding (unable to pull up my reservation) when I’m at the airport trying to check my flight status. When I need it the least, it works well. As someone that flies with BA twice a week, it’s getting quite old.
Very frustrating!!! 1/5
I have spent 2 1/2 hours trying to add 1 checked bag, check in, and add my boarding pass to my wallet. The checked bag was not added, and the boarding pass is not in my wallet. I did manage to get a PDF, but since I am on vacation without a printer, that isn’t very helpful. Now I will have to pay extra to check my bag at the airport. This app is a waste of time and money!
Usually fails 2/5
Spend lots of time entering information, then get stuck on a blank screen or kicked out to the Ba web page. Worse than every other airline app I’ve used - AA, UA, sw, etc ... this app is far worse than all the others.
Success rate in getting a boarding pass is less than 10 percent.
Successfully recognizing my reservation without my having to look up a 6 digit code for the itinerary - less than 20 percent of the time.
Annoying the entry of information the app already has - 100 percent of the time.
Way behind competitors 1/5
By peter griphon
This feels at least 5 years behind apps for comparable airlines
Love / Hate BA app 2/5
I am Gold - fly BA a lot — but this app never lets me see or book upgrades. So many times I have to call BA. On other airlines, easier to do via app or web.
Phenomenal ... 👍🤗👏🏻! 5/5
This App is simply amazing ... 👌!
Impossible to resolve any issues over the phone 1/5
By zaccaria's Cafe
Incredibly difficult to solve any issues
Not very good 1/5
Cumbersome, confusing, unreliable
Lots of unexpected questions 1/5
By Jed sch
Lots of unexpected questions which could’ve been answered and should have been asked before checking for seats.
Could be so much easier 2/5
Why do I have to put in my passport information, date of birth, sex, name, etc. EVERY TIME I FLY? Doesn’t the app know who I am? Can’t it remember my passport number and let me confirm it? Does it really need my name and sex again?
And then it makes me put in my contact information. I HAVE THE APP. Doesn’t the app know it’s on my phone? Can’t any part of this app have some memory?
Bag check in options and understanding whether you added or not when you check in is nuts. Then to add boarding passes takes forever. Really thought it would be easy!
British airways 5/5
I enjoyed riding with British Airlines so much. All the flight attendants were very sharp with their beautiful appearance and very helpful. Beautiful accents and smiles. Thank you so much. Heading out again tomorrow back to the states.
App is slow 1/5
App is very slow and is unable to retain multiple reservations.
Good functionality except... 4/5
By Miss mia m
When you try to book multi city apps. Cannot compute! And to be fair, even their website can’t always handle it either, so not entirely the app’s fault.
Needs improvement 2/5
No easy way to change a flight through the app and sometimes there are issues with accessing boarding pass on the app
Mr.khaled Alragem 5/5
By k alragem
It’s the best app and the best airline I love to fly with British Airways because they are the best thanks for everything brutish air
Worst App doesn’t show my bookings 1/5
I booked my tickets and logged into app to check the flight details but unfortunately I didn’t find any information regarding the booking. I tried to add my booking and it’s showing some error. Tried on website and works fine for me. Uninstalling app right now.
Too slow 1/5
Super slow and i felt lost, could not change my seat, too complicated
Seattle to Barcelona 5/5
Incredible customer service all the way around. Can’t wait to fly with them again
Upgrade letdown 1/5
At check-in I was offered to upgrade to world club on a special offer. It was impossible to pay for the upgrade on both the app and website. I also spoke to agents twice on the phone who tried to provide the upgrade that was offered to me, and they were unable to change to world club. This is terrible advertising and I’m very disappointed that I would be promoted something in this way and not be able to purchase it. I normally love the service at British Airways but this was a true disappointment.
Great Service 5/5
Great service cordial staff and clean environment
Unfortunately a number of features give wrong info. e.g. if I request special services it goes thru the motions but then displays that none requested when in fact they are registered and show up on the laptop version as registered.
There are too many limitations to passengers with mobility issue which when these issues are easily enforced by the system without such blanket limitations.
SPAM SPAM Spam lovely Spam wonderful BA SPAM 1/5
This app is so full of SPAM I can barely see the important flight information. Cut out all the hotel and car rental SPAM and just try to do what people came to your app to do, manage flight information.
Don’t update! 1/5
As soon as I updated I lost my upcoming flight - useless!
Don't do March 21st update-Glitch! 1/5
By Firsr world problem
When clicking into view/change seat it only leads you to booking information and ads about additional add ons like extra luggage and luggage delivery and car rental. Please fix.
I would expect more than an embedded browser as an app 1/5
Very hard to navigate and use. Probably the worst app from an airline that I’ve seen.
Fast n’ easy 5/5
Works just fine. Gets the job done.
Difficult to add loyalty number 4/5
Hard to add loyalty number in the process of checking in. I have to call customer service each time. Everything else
Good, but.. 3/5
1. Could do with a way to book award flights using Avios.
2. Desperately needs an option to add the Executive Club card to Passbook. BA employees at lounges usually can’t scan the barcode off the small card that displays in the app because either a) the barcode doesn’t show or b) when it does show, it’s grainy.
3. The “retain (insert BAEC tier here)” never matches the website. Apparently to retain silver, I need 230 more tier points and 0 of 4 flights have been completed. The “or” says 3 of 50 eligible flights have been completed. The website correctly states I need 230 more tier points and 1 more flight (it shows 3 of 4 flights have been completed).
4. Progress to the next tier could be a nice addition to the app along with what I need to retain the BAEC tier I’m in.
5. Getting to the seat selection page is a ballache. You click select seats and it takes you to the manage booking page, click select seats there and it’ll take you back to the same page. You have to select the flight within manage my booking to find select seats in the drop down under a particular flight (even though you already did that in the app under a particular flight before it sent you to the browser), and then choose them there. All the while, the top of the screen above the mini browser says “select seats”... I could be adding my passport number or selecting a meal in that and it’ll still say “select seats” up the top...
Cannot book flight 2/5
Useless app. Cannot book a flight. Booking page displays flights but cannot select any nor can I continue to the return flight.
No Terminal Info 1/5
Poor clarity on departure terminal at London Heathrow. Less than 1.5hrs before departure boarding pass shows no terminal info. Went to terminal 5 and, only after seeing 3 different BA reps, I was told my flight was out of Terminal 3. Cost me more than 1hr!!
Lots of Lag 2/5
Way too long to pull up information. Has the makings of a good app but needs works.
Trying to check into my flight, it gets stuck in a loop telling me there is a problem with Passbook. I had to delete and reinstall the app.
Further, there are screens where it asks me to download the app, while I’m in the app. Sometimes it gives me instructions to use the mobile app, even tho I’m already on the mobile app.