Frustrating check in and luggage payments 3/5
Besides the fact that the baggage fees are a total rip-off, trying to get the online check-in to work was very challenging. I’ve prepaid for the luggage and have an email confirming this but it doesn’t seem to have registered on the BA app. It seems intuitive until you actually use it.
Nearly the best airline app 4/5
Have always liked this app but got a bit miffed on a recent business trip when trying to get the final mobile boarding pass for my last flight. Not able to do so apparently because the overall itinerary of flights was too long to display.....what??? Those flights are gone already. Should be an easy bug to fix and then you get that extra star back 😄
Terrible airline 1/5
They cancelled my flight and did nothing to help me get where i need to go. I don’t understand how they are still in business.
Doesn’t let me use my booking number 1/5
I can log in online with my computer just fine. The app hasn’t let me do so once. Quite frustrating when BA only lets you get a mobile boarding pass through the app. Hope this is fixed. I’ll gladly reassess when and if it is.
Flights from Philadelphia to London’s and to Mumbai with same return 5/5
By Nashville on the Way
British Airways is top notch. The service is fantastic and the facilities in their London Concord club make traveling abroad a more pleasant experience.
My favorite airline 5/5
By Kha 357
I hope for the next version update , developers add a multicity option in book a flight section
Flight from London to Tokyo 5/5
I had an excellent flight from London to Tokyo Haneda on Saturday July 6.
In particular, Jillian, my attendant in First Class, was very kind. Thanks to her, I was able to sleep most of the way and arrive in Tokyo refreshed
Very easy check in 5/5
Thank you for the ability to check in using this app and to check in both travelers at once!
Online app 1/5
This is a poor application, i tried to upgrade using either points or cash and it would not let me. Navigation and use of points is poor
Was very good but there are better 3/5
The BA app used to be the gold standard until I tried the lufthansa app. Baggage tags are stored in the app which makes life a lot easier. Recently quite a few problems loading bookings. I get notifications of gates and boarding on the Heathrow app before I get them on the BA app.
Not a native app 1/5
Checking in launched a clunky and slow web view. Disappointed.
AA / BA mobile App 2/5
App does not work, is completely tangled up and confused between AA and BA flight#s and signin. After a lot of tenacity, got to the point of entering my passport information only to be rejected again with “invalid passport information “ error message (incorrect msg since passport is valid and information typed in was correct). Finally had to wait in line for 45 minutes and representative got my boarding pass printed in seconds. I did not check any bags therefore the wait in line was only to avoid dysfunctional/useless app.
Check In AP 1/5
By frustrated travel
This is the most confusedAP for check in that I have used in all of my world travels
Fix it our go out of business!
Frustrating experience 1/5
On a recent flight from London to Barcelona, it took me FOREVER to check in, pay for my luggage and get my boarding passes. I needed to use the Mweb experience to be able to interact with the app. Seriously slow and it gave me several error messages. I was finally able to get my passes after more than 12 hrs -not continuos, I was constantly checking to see if the app was working correctly.
Worst app I’ve ever used 1/5
So bad, I’m done flying with this airline
App very slow and poorly designed 1/5
By boston software guy
Not showing all my bookings 1/5
I have several bookings for this trip, and trying to navigate between them was difficult. I had to exit the app, find the reference numbers and log back in for each separate booking. Not sure why they can’t all be available for me to choose from one screen.
This site doesn’t take private email addresses:(
Glitchy slow app 1/5
The BA app is painful to use because it’s slow, glitchy, and again, mainly slow.
BA the new no frills high cost experience 1/5
By General DK
Like flying with easy ket...online/app experience a joke as well...check in and change seats nut there are never any available unless you want to pay! Thats the way to the bottom...
Waste of download 1/5
I thought the website was bad and was hoping the app would be better. But it isn't. Its worse. Cant book a multi city flight on the app. If you can its definitely not intuitive or user friendly. British Airways website and app both are terrible. I hope this doesn't mean my $1000 flight will be terrible as well.
BA easy checkin! 5/5
Best App - streamline process and easy to use.
Never fly BA 1/5
I will never book a flight with British Airways. I spent $1,100 on tickets but booked a spontaneous flight to Italy. I planned on missing one of my flights with plans to meet the second flight in London. When I called BA to inform them I was going to be a no show at the first location they informed me my second flight would be canceled due to a changed itinerary. THIS WAS NEVER MENTIONED IN MY CONFIRMATION EMAIL. I would have never booked my other flights. To make a long story short, I threw away over $1,000 trying to fix this mistake. When requesting a PARTIAL refund they simply informed that there was nothing they could do. Basically robbing me, while other passengers took advantage of my “no show” seats. Unbelievable! I will never fly BA again and will make sure my friends and family are aware as well.
By have an apple watch
More excuses for internet error to a booked and paid confirmed preferred seat.
Change seats 1/5
I could not change seats - hen I selected the seat I wanted, it would not select. I got stuck with an unwanted middle seat.
Membership to wallet 4/5
Love the app, but since 5.40 (8months ago) how long till the membership adding to wallet going to take.
Worst app EVER. 1/5
I want to give it negative stars but cannot. When I first tried to check in, I couldn’t for scream hours. This app is the slowest one I’ve ever used. Have to get back in multiple times because it crashes constantly. Why do I have to put my passport number in every time? Why won’t it save it? Same for email. Also, why after I’ve checked in and gotten a boarding pass do I get a push notification telling me to check in and then it shows I’m not. This app is worthless. I’m deleting it after I get home and never using it again. Absolute waste of time. You should fire the designer and whoever works on it. They are not qualified to maintain an app and are stealing money from your company.
Ps. Nickname? What the hell?
Can’t get mobile boarding pass 1/5
This app is ridiculously frustrating. Been trying to get my mobile boarding pass for 20 minutes and it keeps sending me in circles. Definitely going to avoid British or American Airlines from here on out.
The App writers need to try 1/5
Of the various Airline Apps I have used this is by far the worst. It cannot remember the emergency contact it demanded a week earlier. Fails to save multiple boarding passes, and makes no attempt at checking passport in advance.
It succeeds at letting the traveler know which gate to use, at least some of the time. It mostly appears to be a cash grab by misleading that a bag will be charged for and asking for the money upfront. Not sure if the App writers were trying for anything more. At least it is free.
Check in process 5/5
The application is very straightforward, very easy to understand, very easy to use, very happy with it overall
Terrible check in process 1/5
I keep getting RE-directed. It’s not allowing me to checking my entire party. I have 2 children under 8 and their seats are not with me. I can’t find how to add checked bags.
Waiting for service in Boston flight to London 1/5
By disaappointi BA flight
Asked twice for assistance for help with the broken cabinet next to my seat - still nothing and no sign of any cabin attendant
Will have to find someone and ask a third time
Cabinet is broken and my personal are belongings as in it With no help Also seat is broken
Very disappointing for the price I paid for this flight
Good but so sluggish 3/5
Confirming seats, getting boarding passes etc all far too slow. Unpleasantly slow. I’m on WiFi. Other than that, no complaints.
Change Seating 4/5
By App and Tokyo Haneda
I recommend to improve the app to allow changing seats at any point after ticket purchase, regardless of class of ticket or frequent flyer status. Additionally, for contracted tickets with US Armed Forces need to allow for excess baggage and weight.
All in all, exceptional service from Tokyo to London; particularly the check in attendant. She was very polite and helpful (90lb lady lifting 70lb pelican cases).
Keeps asking me to write a review. Done. Happy?
Death spiral 1/5
App is death spiral of unclear options. Goes in circles of frustration.
By B.B boy G's
Why do I have to re-enter my passport details every single
Great service 5/5
We are always so pleased with the quality of service we receive through BA. Customer service is top notch and App is easy and convenient to use!
Unable to change or view seats
3 star 2/5
Inability to choose seats at ticket purchase adds effort and stress to the booking. Also, multiple reservation numbers are needed if booked through American airline.
Runnning latest ver of both IOS and BA app starts but blows up. Redownload same thing
Good but not Royal 4/5
App is pretty easy to follow except phone numbers should automatically be formatted as (123) 457-7890 not just squished together as 1234567890
I hate apps with rollers at the bottom of the screen that you have to select, as people look elsewhere to continue and get frustrated
Smooth and convenient!
British Airways app not good 1/5
Simply said, this app has never allowed me to pay for a ticket. I have always had to phone in to accomplish the simple task. For more than a year it has behaved in this manner. When I called, they say it is a known issue and will be fixed. After more than 12 months, I’ve become cynical. I don’t appreciate them.
Good App, but.............. 4/5
I think it is a good app, but it’s somewhat basic in what it offers users. There is not an ability to search for a vacation package, I.e., a flight and a hotel or a flight and car. It takes an inordinate amount of time to search for those individually, then bundle them.
I’d like to have an ability to view more detail in my account as well.
Overall it is a good app, but a bit more tweaking would make it much better.
So Confusing!!! 1/5
By NCAL Gardener
I have a trip booked with BA but it is “managed” by American. When I tried to get boarding pass had to go to AA app. I can’t tell if the flight is with BA or AA. So confusing. Traveling used to be fun. Not anymore. I’m going to keep my expectations very low so they don’t get too frustrated. It is outrageous that I have to pay a fee to pick my own seat now.
Bleak customer service and flights 1/5
I have booked a flight on (economy)British airways and it was cancelled due to engineering issues, again the next day after contacting customer service they rebooked a flight which got delayed by 2 hours , which affected the boarding of connecting flight. When asked customer service for rebooking they said no tickets were available. Dint upgrade when there were tickets available in other class. Dint respond properly when asked about refund. Had worst experience and 2 days waste of time.
Getting better 3/5
Sometimes for inexplicable reasons doesn’t allow access to parts of the app. Still too much use of Iframe type technology eg seat allocation which means you may as well be on the BA website.
Top class Airline 5/5
By chris Adubor MD
Fantastic staff . Top of the line .
Recommend highly. Now my #1 favorite