Repeatedly asked me to enter the same information again and again.
Hate this app 1/5
Whoever designed this is a sadist!
Worst airline app 1/5
By Sean E.P.G.
I’ve used many (United, Delta, American, *even* Allegiant) and this is the worst I’ve used. It takes you to the web to do most of the functions, the whole time then advising you to use the app. And if you hit the wrong button, while using the web application, you’re backed out and all your info is erased and you have to start over. The pay for bags feature and collect boarding pass on mobile feature are super buggy and just…don’t work. British engineering is by and large better than American counterparts, but this app is the pits.
Cannot download boarding pass 1/5
It’s too difficult to download a boarding pass if you are an international traveler.
I’ve spent hours trying to navigate between app and website. I repeatedly get emails and texts saying to upload my Covid documents which I have done multiple times. I use the tracking number for Covid documents and it says verified go and check in. When I check in it says not verified go add them. At this point I’d rather cut off my own fingers than use British Airways. I’m using the app and it suddenly takes me to their website where I get a pop up that says “open the app”. I was in the app. At this point the experience is a never ending circle of madness.
I’ve finally checked in for 1 leg of the flight and the stupid app still tells me I can’t check in and I have to wait another 3.5 hrs to check in for second leg of flight. All the other airlines let you check in for all legs.
LOOK ELSEWHERE FOR A CARRIER 1/5
By BC Traveler
WILL NEVER FLY THERE’S AIR WHERE IS AGAIN !!!!!
Due to poor service in the air and on the ground. No in-flight service for flights 2 1/2 hours or less besides 1 small water bottle & small bag of pretzels, unless you want to pay almost $4 for a Coke unless you are in first class.
We’re stuck in London for two days due to a late arrival and the next flight leaving prior to our arrival. we were unable to retrieve any luggage. Therefore, we had no clothing work to go buy something new if you wanted to change.
Worst airline app 1/5
It’s slow, frequently crashes or can’t open the right page. Half of the time I can’t get anything done.
My upcoming bookings disappear most of the time.
Appalling. Worst Airline app and website I have ever used. 1/5
Can’t compete a process once you get though it.
Lack of information 1/5
Usually airline apps, let you track the status of your flight and you’re given information about my delayed flight. However, in the BA app it’s information it’s not provided. This makes this app worthless. Instead, I have to toggle to Google to get up-to-date information about the status of my flight. The only thing to be a flight says is “your flight is delayed“ how is this useful?
Bad seats 1/5
By Six Mile
Checked in as early as possible and was assigned the worst seat on the plane. No one to help. Very disappointed.
Not easy to navigate at times 1/5
By Diane Lanevi
Doesn’t always work properly, making it unreliable.
Worst travel app 1/5
The only thing worse than this app is Heathrow airport. The app is just as frustrating to use as Heathrow and must have been designed by the same team of monkeys. The functionality of this app is awful. The online check-in function is simply an exercise in futility. You have to end up going to the checkin desk at the airport anyway so why bother. Tried uploading CoViD travel documents. The app said I had done so correctly and was now ready to checkin. Yet when I tried to checkin the app stated I needed to upload CoViD documents. I went online to ba.com. No better than this app.
Cancelled flight 1/5
By Bears Fan 51
You cancelled my flight from the UK to Nice but not my husbands. You rebooked him and not me. Now our flights are 4 hours apart on separate flights. This was supposed to be a family vacation. In addition, I was never notified of the cancellation. I found out about it through my husbands rebooked flight. By this time, BA was closed for the day and I wasn’t able to talk to anyone. Of course my flight was scheduled for the next day. Very disappointed in BA and their app.
Horrible app 1/5
It does not work properly you do everything asked and he keeps asking for same info for COVID provided info was verified and had a tracking number and had to do this 3 times- it does not let you checkin to your final destination which is absurd when flying BA all the way!
About app 1/5
By Shani walls
Very unfriendly and difficult to use. Hope you’ll change it soon.
About app 1/5
It’s present to me as very unfriendly and complicated.
this app is difficult 1/5
y’all gotta work on this app it’s pretty confusing and difficult to use. it was hard for me (a digital native) and impossible for my elderly friend.
Could not check in 1/5
Tried numerous times to check it or view seat a day before and up to arrival at airport and app did not work.
Tried to check in. Kept saying i needed to verify even though i was emailed saying i was. Keeps going back between app and safari telling u to download the app. Can’t do any upgrades on it. It’s even worthless from a flight status.
Not intuitive 2/5
Lots of typing, harder than other airline apps to use.
Pay for business class, get economy 1/5
3 cancelled or delayed flights, kept getting bumped. No refunds offered
A bad app from a poor airline. 1/5
3/4 of the functions simply don’t work. Refreshes fail 2/3 of the time.
Instructions for anything outside the normal flow simply don’t work - “please use the app to get a mobile boarding pass” -
“Sorry can’t find your eticket info, let me open the website” endless circle.
BA Support can’t tell us anything about cancelled flights…
Simply a poor experience.
At least the flight attendants are polite and prompt… if you can manage to get on flight.
Digital id 2/5
Facial recognition will aid app experience
The app seems terribly buggy 1/5
I am flying from Germany to the US tomorrow. The app let me check in for the flight to London, not for the flight from London to Boston. There was no comment or explanation. Also, it looked like the app seemed to think there were two people by my name flying together.
I have paid for Sears three times. I have been charged. Money taken and no seats assigned yet. It’s very frustrating.
Best I’ve seen yet 5/5
Great widgets for sharing your flight.
UX not intuitive 2/5
Most of the functionality require opening a browser within the app
App would not allow upload of documents 3/5
I always keep my BA account updated. Now the app will not allow me to upload COVID vaccine documentation so I can check in early. My vaccine information was updated last June, and it still won’t let me check in. It’s a real waste of time.
What’s the point of the app? 3/5
I downloaded the app to check in, and that process loads the mobile version of their web page. The funny part being that the top of every one of those pages prompts you to download or open the BA app. If it’s only loading the check-in process using the mobile site then what is the purpose of the app?
BA App 1/5
Complete PITA. Not up to date with COVID Regs. Not easy to get everyone’s boarding pass at the same time.
Can’t get mobile boarding pass 1/5
I’ve been trying to get a mobile boarding pass on this app for 12 hours with no luck.
Can’t get boarding passes 1/5
Literally nothing works 2/5
Nonstop errors. No point in using this app.
Never let’s me check in
Crashes often, unstable and not very user friendly
Worst App I have ever used 1/5
It is like being on a dysfunctional merry-go-round. I would not recommend it to anyone.
You made me hate the British more. 1/5
This app blows, I can’t check into my flight and have to do it at the airport and we have no idea what gates to go to until last minute. I can’t even reset my password properly or anything. Also the airport security is horrible and unorganized and there “guards” are rude for no reason.
Frequently out of sync with signage 1/5
Usually last to know assigned gate. It'll often contradict what the gate PA screen is stating, or be missing information that otherwise is available. Booking doesn't appear to work at all. Odd that refreshing the home screen is by "pull-down" where refreshing the timeline is hitting a red bar near the bottom of the screen, but that's just inconsistent UI, not functionality. Should probably be able to tell the luggage allowance for your booking or time of boarding, but doesn't -- instead the timeline helpfully (and I'm being sarcastic here) offers to share your flight info if you feel like providing BA with marketing information on your friends. Seat picking seems to be delegated to your browser, but no add'l log-in is incurred, so no biggie. Notifications would be useful (as long as they're related to your travel, not nagging for preregistration or flogging sales): todays 2h flight has been delayed three times totalling 3hours 10 minutes (and I lost my seat, so they're presumably looking for a new aircraft) ... that's what happens in todays air travel, but it would be nice if we could rely on being notified about changes, say if they finally found one and we had to rush to a gate, but the app doesn't alert about anything, even if it *does* know things before they happen. Update: it's now 4h50m since our plane was supposed to leave, and the app says I have no flights in the next 7 days. This is the time where getting some information would be useful, but don't expect any help from the app. Docking a star to 1. Recently the app logged me out and started refusing my password, with no other explanation than it was invalid. Turns out what it meant was that I should log into the website to accept new terms of service. It really could have explained that. Or asked me to do it before the lock-out point. It basically means that you cannot rely on the app being available, remember that before checking in from it (or at least squirrel the boarding pass away to your apple wallet). Checking in and getting a boarding pass is often relegated to a browser - basically, don't trust the app to do anything useful when needed - check in at the counter or well before going to the airport (and then save the boarding pass to your wallet). Tries to collect a creepy amount of information on you, some of it is fair for a company with which you have financial transactions, but others, like location is pretty frivolous (though you can, and should, deny it this).
Check In Process 1/5
Horrible. Felt like I was in a vicious cycle.
By Schnitger 1
Worst airline app I’ve used. It won’t update flight flight info following airline cancellation and rebooking and forget adding Covid documents—one gets stuck in an endless info entry cycle despite having done this when booking.
British Air, have a look at Delta’s app!!
By Ugh 134
This in the hopes it stops prompting me to do so in the future
Worst airline app by far. The text isn’t even showing up on this review. Awful.
The most circular non intuitive app ever 1/5
Unbelievably bad UX.
Please invest in updating the British Airways App 1/5
An embarrassment 1/5
Terrible and incredibly frustrating app! It is disgraceful, British Airways! Just like the rest of your costumer service! Error messages, asking for log in at every step (counted 5!), limited options, rabbit hole trips to nowhere! After entering my last name and my booking reference number, why, oh why do I need to also enter the date of my flight the departure city, and !!! The flight number?? Somehow other airlines can manage to find that data….
I thought Lufthansa sucked - no, they are at least in the 21st century. Shame on you! A business class costumer! The last time though.
Boarding passes 2/5
Boarding pass mgmt is cumbersome . Especially if two people are on one itinerary
Dumbest App Ever 1/5
By PLEASE READ!!!!!!!!! ^.^
90% of the time it doesn’t allow me to see my bookings and always says to use the website instead. How has this problem not been fixed in the last 3 months???
This is a prime example of why we won the revolution
Slow and clunky 3/5
The App is frustratingly slow and very clunky. It feels like 20 years old and no one cared to update it. It needs to be more robust and have more options such as changing/ checking seats, pay for luggage, upgrades, updates on your flights, delays, etc. so many unnecessary steps and buttons to go through just to check in. Would not recommend.
Fix Online Check-in 1/5
Couldn’t check-in online. Due to a known problem.