Pick up 5/5
This app makes it so so easy to order breakfast and it always ready and never an issue.
Friendly service 5/5
The staff are always friendly even at 6 am also bagels are good and coffee is hot and fresh
Great food Great People 5/5
Nice Clean place to eat Great Food
Dennis Pasch 5/5
Born and raised in Queens New York it wasn’t until we realized living in the South without real Bagels
Prices up quality down 2/5
Not the same as before less tuna higher prices. Time to move on.
Staff is always professional, courteous and friendly. They accommodate the customers need with a smile. Love the bagels and the rewards. Keep up the good work
Brooklyn Bagels 5/5
Best bagels....maybe even better than NYC!!!
❤️ Love ❤️ 5/5
I come all the way from Citrus county to enjoy
Brooklyn Water 💦 Bagel 🥯
The best bagels 5/5
The best bagels that I can get in Florida being a Jersey Girl i know good bagels.
Difficult to use 1/5
Online ordering doesn’t work if you want to pick it up later in the day
Friendly and efficient 5/5
By bagel everything
The service is always friendly and you receive your order in a timely manner.
App order 1/5
Second time I’ve ordered with the app and the order isn’t ready when it’s supposed to making it kinda pointless using the app, had to wait in line to ask for my app order that wasn’t even ready.
They do not apply your reward 1/5
This app has a great purpose, but watch your receipts. They will apply your reward in store and your receipt will say so, but the app will charge you the full amount. Tried speaking with customer service and got absolutely no where. If you are still being charged even when you have a reward there is no point in using this app for rewards. Customer service did not seem concerned at all with this issue. Who knows how many people they have done this to.
I usually get a muffin. Today it was about two thirds the size that they were previously and it was stale like it was from the day before.
The best bagels 5/5
Best bagels in South Florida. Great place immaculate friendly staff.
The best soft warm yet toasted bagels . The water is also crisp and clean to taste .
Manager is a very sweet lady. Clean and fast . Will come again
Best Bagels Around 5/5
Always fresh! Feel like I’m back in NY
Best bagels in Florida 5/5
By Telmo M
I’m from New York and one thing that I miss is good bagels. It takes me an hour to go get bagels and come back home and worth every minute. Go out and get these. They are so good. Best bagels ever!!!
Great!! But needs an urgent change 3/5
I’d give this app 5 stars in a literal heartbeat because of how easy and intuitive it is.. it’s also very fluid and works beautifully. That being said there needs to a be a section where I can specify “for here” or “to-go” or simply a “special instructions” section where I can make a request like that. A “special instructions” section already exists but it’s in a weird location and seems out of place (after you select a drink there’s a quantity selector and a box for special instructions). Once that fix is made I’ll change my review to 5 stars immediately.
Please remember my location 3/5
I would love the first screen to be a button to place my favorite order at my favorite location. Currently I have to tap about 5 times to complete the transaction. Please make it easier for you to take my money!! :)
Worth every penny 5/5
By Bagels r Me
Brooklyn Bagels is our favorite breakfast spot
Friendly smiling service fresh bagels amazing
Delicious bagel special sandwich!
The greatest variety of coffee and milk!
Quick professional friendly!
I was in the bagel business in NY!
I always buy bagels and bagels sandwich specials from Brooklyn Bagels!
By Cawfee Man
Best Bagels in Florida
Manager chase is so awesome!!
I love this place I feel like I I’m New York again
By Sea Gypsy Beauty
A+++ Love it there!!! The best in Fort a Lauderdale!
Love the manager and staff at Lake Mary 5/5
I frequent the Lake Mary Florida location and really appreciate the friendly atmosphere the manager, Ms Frankie, and the employees have there. Although the Cubsta is what brings me in to the restaurant, I really miss the bagel holes/bites that you used to sell.
Thumbs Up.......But...... 5/5
The app is great. Very convenient. Been using the app since they created it.
However, I don’t like the fact that the discount went from 10% to 5%!!!
Great food great customer service 5/5
Best bagels in the world greet service
Why would u ever go anyplace else!!!!
Luv Brooklyn Bagels Military Tr, DELRAY Beach!!
Love my sesame flagels 5/5
Beware of splinters 1/5
By Leonard's Dad
About a month ago I found a pice of wood about a quarter the size of a toothpick in my bagel. When I complained to the manager his response was “That happens from time. To time.”
Not a good answer. I should have been offered an apology and a replacement bagel.
I sent a letter to corporate but apparently they didn’t think it was important to respond.
Poor customer relations Brooklyn Bagel!
Can’t order head 1/5
The order head feature does not work at all. Absolutely no store location show up as an option to order from.
A charge on my cc appeared on a day I did not visit store bank reversed and store states I made charge. I email customer service and yet to get response. Will never use app again
This app is horrible it asks you to preload $25 before you leave and set up your account and give you the option to remove a credit card now you have to jump through hoops to get your $25 back what a scam
Poorly done. 1/5
By fellung scammed by bwb
The staff at the location totally misrepresented the app and how you can add points from a purchase. I've sent emails and a request on the site and they have yet to respond. Don't believe what these people tell you. Always remember actions speak louder then words.
App is pretty weak 2/5
I hope Brooklyn Water Bagels paid a minimum for development of this app. The functionality is extremely minimal. It has more information than functionally but hopefully that changes. I use Dunkin' Donuts app and it's light years ahead. A full menu with ordering ahead, which is important to save time, saves your favorite orders, and you can customize sandwiches and coffees. You guys have work to do on this to catch up with competitors. We absolutely love your product though and will continue to eat here, just not daily due to prices and inefficiencies.
Worst app ever!! 1/5
Stay away. They require a minimum $25 deposit and a credit card. You cannot place carry-out orders or even look at a menu with this app. The worst part is that my local BWB does not accept this app for payment so I can't even use the $25 dollars I was forced to deposit. I have been trying to get a refund for over a week and have not received a single response from their absolutely terrible customer service. This is criminal in my opinion.
Terrible App 1/5
DON'T USE THIS APP TO PAY! Payment settings on this app are AWFUL. They let your charges accumulate over the month and then charge your cc a lump transaction on the 2nd of each month, EVEN THOUGH it says that for the first month they'll charge your cc for each individual purchase. Or, if you change your settings to set up a prepay balance on the app, it'll automatically add $25 to the app, and I have not been able to find a way to adjust these settings to choose a different increment/amount or stop it from automatically reloading $25 if your prepaid balance goes below $10. Complicated rules, inconvenient payment options, poor navigation, difficult to change settings (if the ability to adjust these settings even exists--I haven't found it). Not happy.
Doesn't work!!! 1/5
I have had this app for a couple months now, but haven't been able to use it because it won't update! All of my other apps update fine, but this one doesn't update it all so I can't use it!
Jupiter store 5/5
By Frogs and chickens
This new app might be fine for some but for my family its doesn't work. My husband often buys the bagels and goodies as the store is closer to him. I know it's hard to believe but he doesn't have a cell phone . So now we get zero points for his many visits. This idea is not useful at all.
Atlanta store 1/5
Good bagels but service has gone way South. Lost all my points with this app. Lost a customer.
Bad customer service. 1/5
By cat brad
Horrible customer service and the food certainly doesn't make up for it.
Delray Beach Location 4/5
I love BB. The Delray Bch location looks great. But, the renovation lost the warm of the old location. Miss having booths. There are no longer napkins on the tables. The Delray location is not in a hip young neighborhood. The demographics of the area is at least 75 yrs plus. Warm it up a little( lot) and put napkins back on the tables.
One of the worst 1/5
This app is linked to another account I do not want to use and do not want to have a cc stored. The rewards program shouldn't have to have me store cc in the phone. Unsafe
New app 3/5
I spent like $31.00 and used the new app and paid cash. When I look at my history it says my last transaction was zero. That is not right. Also the website and menu advertises cappuccinos and espresso and when I was at the store on Stirling Rd in Hollywood, FL they said oh it's only certain stores. It doesn't say that on the menu.
Terrible, lost all my points 1/5
Well, gonna delete the app and give up on the points seeing on how my balance was reset to zero.
3 weeks of trying to migrate points from home & cell phone as directed. I can't seem to get my loyalty points. 5 instead of 25 I earned. The "zen desk could give you an ulcer! No customer appreciation.
App quality 2/5
Great food but app needs lots of work. Coupons in paper but not on app.
Terrible app 1/5
Great food terrible app