Thumbs Down 1/5
I’ve have trouble with this app for YEARS. It’s so glitchy and I always have trouble staying signed in. Not a fan.
Logs you out 1/5
Has logged me out 7 times without warning or telling me. Then i order food and get no points. I have probably lost 100k points because the app logs me out for no reason and defeats the purpose of the entire app
The best 5/5
Love the app. It’s super easy to order.
How does this app have 5 stars? It constantly logs you out and throws random errors about items not being available even when they are.
Love it 5/5
I Love this place
Waste of time 1/5
Don’t bother even getting reward points. You build it up to try and get the best item just for someone to easily hack your account and steal all your points. No matter how many time you change your password, they just keep getting back in. There is no 2-factor login or any high security to protect your information. This app and the rewards program is just a haven for hackers to steal your information. Save yourself cause this company doesn’t care about your information.
No Sauce 1/5
I attempted to order a takeout order on the app for my construction workers. When I had the order complete, I had all my traditional wing orders pop up stating that they were unavailable. I changed all those wing orders to boneless and all the boneless orders came up as unavailable. I called the store that I was ordering from online and asked what was wrong. The app neglected to say that the store did not have the sauce for one of the orders. The app needs to have a way of each store being able to list what sauces, dry rubs, or anything else are available or unavailable at said location. The employees and the lady I talked with on the phone receive five stars in my eyes so thank you to them but to the app developers, I found a flaw in the system so it needs a little change added please and thank you!
APP NOT WORKING! 1/5
the app won’t let me sign in to my account. It keeps saying “the system is unavailable at this time. We are working hard to resolve please check back shortly”. Its been saying this for about a week now!
Last couple times I tried to use the app I had to call the store and place the order.
App Never Works 1/5
Every time we try to order through the app it says selections are not available. How are you a wing place but have no wings available to order?
NO FACE ID ? 3/5
BWW is my go to for game time bar food. Good concept on app and with rewards and pick up.
Reward points have been “stolen” a couple times before. (Customer service seems to be a great help though). No security codes hooked to phone so passwords won’t get taken or hacked.
In my opinion, set up two factor authentication through our phones to get a code when originally signing in, then incorporate FACE ID, it’s the 21st century, I’m tired of trying to remember all my passwords that have different necessities to be “safe”. Much easier when I don’t need to sign in every time I order food ! My bank has Face ID and that has financials in it. Step up the App game BDubs! Then this app will get a 5 star ! Thanks for reading, please listen though !
Always wrong order 1/5
By Chitti Morampudi
This is second time in a month, ordered traditional wings and they ended up with boneless. Always frustrating.
Can’t sign in 1/5
Haven’t been able to for months. Pretty sure all the positive reviews are from bot accounts
Love the food and service
System has been down for months 1/5
How is this restaurant chain still functioning? It can’t even provide an online rewards system that works
Annoying login 1/5
Keeps making me type in my email and password every single time. Even if I check the box to remember me.
Joke of an app 1/5
By Pengo win
EVERYTIME I pay with gift card, it deducts as it should, order shows complete. I arrive at location, they have no order for me. I open the app, it shows where item is still in bag.
I try to check gift card, get an error, max inquiries made for day. I guess the limit is zero.
Fix this freaking app!!!
Difficult app… 1/5
Cannot check in to app, difficult to navigate, cannot scan receipt, and after entering receipt number … the app says 0 points applied with receipt info….
By big homie boomin
i love this place and app
Using the app is so great! You can easily add gift cards/gift certificates for use. Perfect for a “mom doesn’t want to cook” night.
Horrible app 1/5
By el pipirisnice
The app use to be great but now it’s just horrible. I don’t know how many times it asked me to change my password. I ended up uninstalling the app and ordered wings from Pizza Hut. This was 3 months again (end of November 2022)and it hasn’t been updated(March 2023).
Poor design 1/5
They log you out all the time “for your security” as if anyone cares about a wings password. And they only allow you to select one flavor now on the 20/20. Awful. Junk. No thanks
App never works 1/5
When trying to use it. Constantly crashes or message saying they have technical difficulties pops up. End up phoning in my orders.
Takes too long to redeem points
Super fire 5/5
Wings are always on point! Best sauces in town for sure!
$1 takeout fee!?! 1/5
Seriously y’all are going to charge me for ordering on your dumb app that is saving you time and money? Greedy corporate fat cats I hope y’all get what’s coming to you.
Would not let me use ApplePay (failed twice)
Terrible app, baited point system, auto-include tips 1/5
Just call em to put in your online order. Don’t use this terrible app to have them swindle your money.
Always signs me out, never remembers password 1/5
Never once have I used this app and not had to sign in again. It never remembers my password and it’s a pain to reset.
Never consistent 1/5
Always crashes when trying to pickup/deliver, constantly has issues where it won’t let you login to use rewards
Love the easy process 5/5
Super easy to order from love the process able to place order from sideline at kids soccer match and have food ready for pickup when it’s done.
Absolutely worst app on the planet 1/5
I have an account, receive emails and messages regarding points and offers. When trying to log into the website and app, both error out constantly and it will allow me to reset my password without issue. I have tried creating a new account and it won’t bc of my phone number. Have deleted and reinstalled the app as well. What’s the point of having an app if it won’t allow you to log in, EVER!!! Trash! Zero stars would be way more appropriate.
Won’t show the prices until you put the item in the cart. 1/5
Won’t show the price until you put the item in the cart.
Not bad, but needs a way to select xx-crispy 3/5
Nothing is grosser than soggy chewy rubbery chicken skin. When I’m in the restaurant I tell the waiter to hit the crispy button three times. That needs to be in the app. You can’t even add it in a comment. Two stars off for nasty rubber skin.
This App is Horrible. 1/5
I’ve been able to place take-out orders from my app but I have never -NEVER- been able to do claim any of my “rewards”. It. Is. BOGUS. A big, fat lie. All of the “free” items I’ve “unlocked”, I have never received. And *today*, Super Bowl Sunday (2/12/2023). The one day out of the year I always order BW3, the app keeps telling me I’ve 410 rewards points because I went to claim two rewards late last night trying to place another takeout order when I began with over 2500 and I don’t have any food to show for it. Piece. Of. Crap. Always has been. I look at my rewards history and I never received any of the items I’ve “claimed”. Never. What a lie.
Takeout Fee….. 1/5
So BWW expects me to pay for the ability to order to go…… well guess i wont go there anymore
Complete waste of time 1/5
This app is ALMOST completely useless. The only actual reason to use this app is to scan your receipt from the restaurant once you get home and hope they apply the points. Online ordering never works. Their menu is not accurate to the location you are ordering from. I’m appalled by the lack of attention to fixing this app by a company that has a strangle hold on the market. If I could give a zero I would. Also would like to add that trying to submit a review for this app works about as well as their non existent online ordering system.
No! I don’t want marketing material 1/5
By Dr. Reality
You can’t sign up for an account without clicking “Yes! I want offers and marketing material sent to me.” I’ll eat your food, but I won’t allow you to spam me (and to collaborate with other corporations to do the same). If you want my attention, YOU should pay ME.
Nothing Works 1/5
By Mr. Lomardi
Can’t view rewards tab. Cant view Play tab. Just getting constant errors or messages telling me to sign in (already logged in). Can’t even submit a report, because the form to fill out a request for help errors out.
The app is hit or miss 3/5
My single biggest complaint with the app is that you have to sign in every time there is an update to it. Other apps automatically remember your information but this one requires you to sign in every single time there is an update. It has also frequently told me that my password is wrong when it is not. I have had issues checking in at restaurants and I have had issues with points being generated. It needs a lot of work. The final criticism does not have to do with the app itself, but Buffalo wild wings. I think it is ridiculous that you are now charging one dollar if you order to-go orders through the app. Why am I paying you a dollar if I am placing my own order and coming and picking it up myself. I think it is ridiculous and indulgent.
Not user friendly 2/5
Who designed this App, an eighth grader?
Placing an order for more than two items is difficult. Try placing an order for a side, an appetizer, two different wings and another side. Modifying size of order, adding or changing a sauce is frustrating and it won’t let you make tweaks on the final, pre-payment page and does not give you a final detailed breakdown of your order. Ended up getting 60 wings instead of 30 because BOGO confuses the App.
They need to have a focus group and redesign this App.
Order Processing 1/5
By Cassie Sumrall
I have tried ordering food for pickup through the app on many different occasions, and I have never been successful with payment confirmation. I have updated the app, tried multiple payment methods, including gift cards, but it will never go through. I tried a $25 gift card the other day and attempted to pay the other half with a credit card, but the order never went through (I received an error code) but it charged my gift card. I’m not sure if this is a location thing or an app glitch, but I always end up having to call and place the order by phone or just go in person. Very disappointing.
Rewards NEVER work 1/5
Error messages left and right, unable to make a new account, unable to change password, unable to login with correct password. I can’t even use this app, let alone try and use the coupons I get in my email because of all this nonsense. Disgusting piece of trash, you just lost a lifetime customer.
My email address is not recognized as valid. Vendor refuses to help. 1/5
With the latest update, their web site and this app no longer recognize valid emails. They falsely assume all domains end with three letters (.com, .net) when, in fact, they can be up to 63 characters long (.church, .marketing, .apple, .co.uk, etc.).
Now I’m permanently locked out of my account, though they still email me deals I can’t use and warnings that my points are expiring (which I also can’t use). I emailed support and they refuse to help me. I called and was told to log in and change my email — which would be nice if I had a second email address.
Until this bug is fixed, BOYCOTT! I’m getting my wings from a local restaurant instead. Guess B-Dubs got sick of my money.
Take out few 1/5
I think it’s ridiculous that you have to pay a fee when you order pick up
Account was leaked and hacked 1/5
I normally don’t write comments, but today I was forced to. Looks like my account information was hacked, and someone located in a different state was able to get access to my account, and make a purchase with the reward points. I initially thought it was a scam email, until i logged in to the account and found that the personal information in the app was hacked.
I had created the account in the restaurant.
I looked up form online and it looks like this has been happening to many people since October 2022. The IT department must fix this or whoever is selling this information!
App not working 1/5
So many fraudulent charges 1/5
This just started occurring, but 3 times now in the past month, I’ve gotten an email that says a purchase was made using my reward points in my account that wasn’t made by me. I have to go in and change my password each time. BWW is quick to respond and give me the points back, but their system seems pretty fragile. I wouldn’t save your credit card information because their system is apparently quite easy to hack and anyone could make a purchase if your credit card info is saved. I love BWW so I’m not complaining about the restaurant, but the app isn’t secure at all and seems to be recent.
By Mi _Mi
I wish they have the option to pay half and half