Constant problems ordering 1/5
I have tried on multiple occasions to order through this app and been told that the traditional wings I’m trying to order are unavailable. I tried changing the size of the wings ordered as well as the sauce and ended up ordering something else each time and when I asked at the location they said the item should have been available. This is not easy or convenient
Too many bugs 1/5
NEVER works. I get “error messages” that just say uh oh. No resolution to the issue, impossible to go forward and order. I have to call the location to order every single time bc this app is so janky. It runs like something on iOS 4. 1 star is infinitely too high.
Good but all of a sudden buggy 3/5
I generally love this app and find it easy to use, but recently I’ve had issues with lots of bugs. I’ve not gotten credit for meals I know the waitress put in. It won’t let me check in. It crashes all of the time. Doesn’t matter what I’m doing. And I tried to send a support ticket through the app and it wouldn’t let me, it kept saying ooops etc. Up until like two weeks ago I would have given this a five. I loved it but recent issues are very frustrating.
By NMN Perez
This place when it slow or when it’s busy the wait staff are always attentive and detail oriented. Great ethic.
Keeps crashing on iPhone XR with latest iOS.
Door dash 3/5
I don’t like independent runners. I wish company’s like this would hire their own drivers. Last time they forgot my side, hopefully not this time, but we’ll see.
Crash city 1/5
By Mighty buddah
App constantly crashes on my iPhone 10. Very frustrating to try to place an order
Watch your pick up time!!! 1/5
Used this app to place a pick up order an hour before my restaurant closed, normally we call to order and the food only takes about 15 minutes so our store is ok with ordering that close to closing time, but we thought we’d start using the app to earn rewards. Bad idea. After picking out our food and setting the pick up time to (today ASAP), then moving on to contact information the app changed our time to tomorrow. I changed it back to ASAP, which by the way WAS ALLOWED BY THE APP, it wasn’t grayed out or not an option. Then I went on the put In my payment info and hit pay now only to find out it put my order through for pick up when? TOMORROW!! We only figured out it would be ready tonight when we got there to pick the food up. Won’t be using this again as I don’t like playing the game, “guess what day your order will be ready?”
Online ordering not working for my location. 1/5
I keep getting the error “Online ordering unavailable at the location. Please try another location.” But when I call the store directly, they tell me that I can only make delivery orders via the app. See the problem?
I get rewards for free wings every month and I’m shocked! Best place to receive free items!
Won’t load on 5G or regular data 1/5
I had to use the website because this app wouldn’t work - even after opening and closing it 4 times !
b dubs 5/5
By b dubs lover
best ever !!
Can’t place order 1/5
Have been trying to place an order for a week now and doesn’t let you. Just trying to use my points I redeemed and can’t. Fix the app 😒
Great App BUT 5/5
I would like it if you made a way to tip in app, please. I would like to be able to support the workers and show my appreciation for their efforts in more ways than just leaving a nice review or survey. You can’t spend compliments!
Newest release crashes if you touch the screen during the countdown in trivia.
BWW app 3/5
There should be an option for sauce on the side to include dry seasoning. I like dry seasoning on it and use a wet sauce for dipping. Need to be allowed to type more characters in the comment section when ordering.
I love the app 5/5
By SK8MAN TV
I love the app but they always forget my drinks
Best wings 5/5
Great food, good service !
Buggy after recent update 1/5
Used to be decent - but after either iPhone or app update won’t let me log in.
Cool app, doesn’t work 1/5
None of the 7 stores in jacksonville Florida do online ordering. Worthless app.
By II Qwwn II
It’s good 😏
Rewards system needs fixed. 1/5
There seems to always be an issue with the rewards feature in this app, in restaurant and logging in online. It almost seems as if it’s intentional from Buffalo Wild Wings to keep from giving a free side but if it’s a legitimate issue it needs fixed. Don’t tell people they get rewards for free food then not let them use the rewards.
One Star For Not Being Able To Change Times 1/5
It should be a simple courtesy feature to change the pick up time of an order. Life happens and is so simple that I can’t believe it is not an option. Would be a very handy feature for a future update.
App doesn’t let you load a credit card, but it doesn’t let you know that until you’ve ordered all the food. Then it directs you to call the store. The store is too busy to answer the phone. I started trying to order dinner. Couldn’t order it until I got to the store. So I had to sit and wait almost an hour for food...guess it would of been faster to just sit down and order the food and then take it to go. So much frustration it wasn’t worth it at all.
0 stars 1/5
By no nickname left1
Can’t pay at store and as soon as I was checking out it said “technical difficulty’s” gave up and ordering dominos instead🔥🤷🏼♂️
Doesn’t save your CC info. No Apple Pay.
Never lets me enter my points 1/5
App is buggy and never lets me scan my receipt in or lets me input my claim numbers. It always comes up “subtotal invalid”. I have no idea what that means and i don’t know why it will not input my information. This needs to be fixed it is annoying to the point I don’t want to eat here anymore.
App is frustrating 1/5
Signing in and making orders can be very frustrating. Very glitchy app.
Literally can’t get past loading screen 1/5
Tried uninstalling and reinstalling etc
Terrible App Experience 1/5
App crashes every time I try to place an order. This time is charged me but neither the store or the delivery partner are able to see the order. So my money is floating in outer space and I have to call my bank to be refunded. For such a big chain incentivizing ‘no delivery fees,’ they really should have a better app.
By Ellissa Peterson
This app doesn’t want you to redeem rewards; I had 1,600 points to redeem. I went to redeem an order of mozzarella sticks for 750 Points.
Clicked to order online- then the app takes me the main menu and suddenly I have 100 points flat... really disappointing.
Claim rewards 1/5
Terrible app, when you try to scan your receipt it pops up as an error code, and when you try to enter it manually it doesn’t work. I tried calling and someone did end up helping me but it was still a hassle, and the way I was helped wasn’t even a proper way to claim your points. The app is broken.
Can’t use to order at store 3/5
So far app looks great but couldn’t use it yet? Because don’t work for every store.
The one I have near by where I order food almost every week, I can’t order there using the app, which is inconvenient. But it tracks my points and rewards fine.
Decent app but room for improvement 3/5
App usually works fine, but there is room for improvement. Ability to save credit card information would be the biggest improvement. I use this app quite a bit and it’s irritating and time consuming to re-enter my CC info every time. Ability to pay with a gift card or to select option to pay at pick-up would also be a big improvement. The other thing that is frustrating about the app is the inaccuracy on pickup time. I am typically sitting at BWW waiting for my food for 15+ minutes after the app says it will be ready. Either improve the accuracy or have some sort of function that alerts you when the food is actually ready so I can utilize my time better.
Can’t even view the menu unless you select a location, and every location in my 50 mile radius (including major metro) triggered a message “online ordering not available”. Could advance no further than that message screen to even see what my menu options were.
Steals data from your clipboard 1/5
Why do you need to copy whats on my clipboard??????
Wing ding a ling 5/5
By Big Chief R
Best wings besides mine. Beer colder than Hillary Clinton.
Hard to use 2/5
This app lags and makes ordering hard. Plus I have lost all my points because of an issue with the app.
Terrible App Capabilities 2/5
Their food is always spot on, so I gave them an extra star from the bottom score for that. But if I am strictly rating their app, it’s pathetic. For a restaurant that is as modern as BWW to have an app that consistently glitches and absolutely refuses to complete an order, it’s unacceptable. Their website does fine, a tad slow, but when you try and do the same processes on the app, you just sit there and watch a circle spin around a Buffalo indefinitely then find out when it finally finishes spinning, it never completed the task you were waiting all that time on.
Gave y’all a 1 star because y’all took away the hot bbq sauce. Bring it back
App is a joke 1/5
By IT Developer X
It clear that the developers of this application do not actually use it. Otherwise it would not be so horrible!
1) Credit Card information is not saved on the app. I don’t know if any other application that does not save your credit card information.
2) You cannot specify the quantities for each sauce when ordering multiple sauces in a single order.
3) Sauce on the side can mean the wings are made with no sauce, or that you want extra sauce n the side. This is something that should be OBVIOUS to the user!
Games are fun when they’re not played on you 2/5
I enjoy the competitive sports challenges and reaping those rewards but why do our rewards evaporate when we don’t frequent the store every single day of our lives? I earned all those through devotion to your brand and checking in etc but if I don’t cash them in they’re trashed. Hmm. Seems pretty dam unforgiving in 2020.
Furthermore I always have login issues, again if I am not toady loyal. Gimme a break I know how to cook and have other restaurants in my life! Could be a good side hustle we have going on but you want too much commit, Bee Dubs
Kelli and Hanna are dee best so is chyna
Bad app 1/5
The screen just got white on me I try to restart the app but the same thing continues to Happend
This app has worked for me about 1% of the time since Buffalo Wild Wings sold out. The owners of the company care very little about customers and mainly only focus on profits (which is why the quality of the food declined around the same time). I used to love coming to bdubs and getting rewards for my loyalty. Now all I can really do is hoard points and hope that next time I come I’ll be able to log into the worthless app so I can actually use them. That is, of course, if my account doesn’t get hacked first (I’ve read many cases of this happening).
Do not go 5/5
Kansas 138 th st Overland Park location Johnson county is rude and disrespectful I recommend not going even going at this time until the economy goes back to normal
Wont save CC info 1/5
I order on the app 2-3x a week and it is super annoying that it will not save my credit card info OR let the autofill feature on my phone come up either. Defeats the “convenience” of having an app
Does not let you order food. 1/5
It never lets me complete my order. Gets all the way to the end and then has an error. Years of this... the restaurant doesn’t care because they have nothing to do with the app. App developers for BWW need to correct this bug.