Poor customer service 1/5
I ordered the double cheeseburger meal which there are signs on the outside as being $3. When I got to front they told me that I had to provide a coupon and they made me start over in drive thru which it 20 additional minutes.
App is horrible. 1/5
Can’t order - get payment error at checkout. This app is worthless. Developer’s standard reply about “hit us up for more help” is useless. FIX YOUR APP! Read the reviews - if hundreds of people are saying the same thing for over a year, guess what? It’s the app, not the user! Uninstalled. Total garbage.
Cue the copy/pasted canned lazy response from BK saying “We’re bummed that the app didn’t work ...” in 3...2....1...
Over and Over 1/5
Every other time I try to use the app, it wants to send me an email to log me in. I shouldn’t have to do this especially when I’m sitting at the drive thru trying to place an order. This app should have an option to stay logged in.
Won’t let me update my phone number in my account.
I wasted so much time trying to use this app 1/5
Saw an offer on the app and thought “hey! What a great deal!”
I spent about the next thirty dang minutes just figuring out how to apply the offer, encountering buttons that did nothing when pressed and inexplicable error screens.
Finally, my efforts seemed worth it. My order was ready, with a nice free burger included in my cart. All that was left to do was drive to Burger King and click on the “I’m here!” button.
Once I arrived and clicked that button... you guessed it, more unexplainable error screens. No matter what I did, I could not actually order anything off the menu. I drove off bitter and hungry.
Burger King... never again.
Don’t work 1/5
Just take it down until you fix it never have been able to use always shows store closed but ITS NOT app just doesn’t work at all
Garbo App, garbo company 1/5
By Dvda 12345
I ordered using the app and it charged me twice and when I pulled around, they didn’t have the food I ordered. Told them to cancel it and they said have to do it in the app. That was three days ago. The company doesn’t care about customer service or anything. Never getting a dime from me again.
This app never works whoever made it should be fired 1/5
By MMMof AUG
Don’t waste your time downloading between the terrible service and App provided go elsewhere
Options removed, payment fails 1/5
I was using the old version of the app for a while, and the newer version removed most of the drink options. Why can't I order tea anymore? I submitted feedback ages ago and have yet to see anything related to updating the drink options.
In addition to the loss of drink options, the payment portion recently stopped working. Now, I have to remove my card and add it again every time I order. Apple Pay also no longer works.
T-Mobile Tuesdays offer never works. 1/5
By Mot ThoNg May Bay
The offer is never work.
Waste of time 1/5
Won’t accept my payment. Not Apple Pay, not a credit card, not a debit card. It takes payment and immediately refunds it back. “Oops something when wrong” No kidding - Your app stinks!
Love it! 5/5
This is the only way I order now!🥰
Dose t always work and sometimes you have to place order four or five times.
Your app never works 1/5
By Isabella Labrador Issy
Been trying for two months to use your app. Will not take delivery orders with my cards... no cards which are all funded & valid. I’ve checked settings with Apple and my bank. Everything is correct in settings! I have called at least 7 times. I HAVE NEVER HAD AN EMAIL OR CALL BACK FROM YOUR TECH PEOPLE. The average order from us has been $25-30. So at this point you’ve missed over $200 in our business. And we can never use our TMobile Whopper offers because our orders don’t go through. Just sick of this. Not going to waste my time resubmitting orders over and over until you fix this terrible app. Nor will we patronize the stores either. Been eating at BK since forever. No
I just read the reviews... your app has been doing this since last year... not taking card payments through the app... WHY DONT YOU FIX IT or hire tech people that know how to fix it??
STOP WASTING OUR TIME WITH A WORTHLESS APP.. you know it’s not working.. has not been working and you obviously could care less!
Love the Offers here in Phoenix! 5/5
By Manny in NYC
Rediscovered how great BK is!
really good coupons 5/5
Most days of the week there are some really good deals on food.
Not full menu 3/5
No way to order a kids meal via the app. What’s up with that? Outside of that app works fine. You need to add kids meals to the online menu though.
Kept refreshing 2/5
By Lynx 73729
Kept refreshing coupons and the discounts wouldn’t work. Cart wasn’t accurate. Close to being great.
Garbage app 1/5
By burgerkings blows
Just straight trash
3 stars 3/5
It was a little hard to connect to the store. Took about 7 mins and multiple reorders to connection.
Good deals 5/5
App is easy to use and always has good coupon deals
Don’t get delivery 1/5
Waited an hour for my order to still be pending and the store is now closed. Have to wait until tomorrow to even get a cancelation. The app doesn’t let you customize good either and ordering is not easy. The offers don’t load and if signs you out often.
Why do you let orders go through to restaurants that are closed.... 2/5
By iphone user 20202020
The offers are pretty good, except they don’t work when you try and add them to your cart. It can be a really experience.
The MOST annoying thing, though, is the app lets you place orders at restaurants that are closed, so you have no idea until you show up to pick up food. Hangry-ness to the max.
App is not very customer friendly.
Pain in the ass to use. Doesn’t remember settings, and have to log in every time!
Mobile order doesn’t work 1/5
You can find a location near you, but you can’t actually order even though there is a button that says order! Frustrating! Other competitor apps work much better.
Never works 1/5
Anytime I try to make an order for pick up at a store that I know is open, it gives me errors and then tells me that store isn’t open. App doesn’t work at all!!!
Always HS great deals!! 5/5
By B. Banks
Food is made to order and fresh
Love it 5/5
So convenient love it
Somehow, BK turned a 2 star app into a 1 star app. After the most recent update, the offers no longer work, my credit card was forgotten, and the login page was completely screwed up (it took 3 tries to login via the new email system and the old user/password screen was removed). To cap off a truly garbage update, the bugs below were not fixed.
Not sure how this app has a 4.7 rating. Click Sides -> click any item -> click back. Instead of going back to the previous screen (Sides) it dumps you onto the main menu.
Deductions: 1 star for mediocre UX, 1 star for some painfully obvious bugs, and 1 star because those bugs have not been fixed for months.
At least it looks like they finally added Apple Pay so kudos for that.
WASTE OF TIME AND BATTERY!!! 1/5
By Vry impressed
Went through all the step to sign up and what have you l, only to find out it won’t let me order. APP IS FULL OF CRAP!! Don't put it out if it do ‘t work.
Nothing like a company stealing from you. No support. 1/5
I placed an order several months ago which I ended up not being able to cancel. I was charged anyway. There is no feature to modify or cancel your order. You are charged immediately- not after checking in to the location, not based on your proximity. $20 isn’t a lot of money but I’m still not willing to give it away to some company. I called customer support and they said I’d receive an email with refund details. That never happened. I wrote 3 emails to customer support explaining my problem only to be completely ignored. Horrid, clunky, inconvenient app design.
Edit: After a phony apology and no action taken, the app now won’t accept any form of payment for either pickup or delivery. A true sizzling bowl of excrement of an app.
Total waste if time 1/5
I place order. Credit card was charged order. When drove to store to pick up order I was told they closed. What a complete waste of time. Placing order, driving to pick up order, then waiting in drive thru to pick order and arguing with employee that my order was placed 30 minutes ago. How could you be closed with a drive thru line full. This app and location in Hamilton, NJ is not set up to succeed. I love Burger King but after this experience I don’t think I’ll ever go back. Now I have to get my credit card refunded. What a complete waste of two hours!!!!
App to browser for log in 2/5
Why am I directed from the app to log in using the browser and then not able to use the app???!! What's the point of having the app? Very frustrating!
Fix your login process - negative stars 1/5
How am I supposed to use the app if I can not get the app to open after requesting via EMAIL to login in to the app?!!
Get with the program and allow a password so I am not tortured trying get a burger!!! Every other food companies apps are not this frustrating.
Es muy tardada esperar una hamburguesa
Credit card issue 1/5
Worked well when first downloaded in March. Then began issues when got to credit card payment. Doesn’t take my debit or credit cards. Deleted cards and re-entered. Nope. Deleted app and went through whole process again. Nope. Gave up.
Payment Failures 2/5
It took me about 7 tries to finally pay for my meal. The app kept on saying there was a failure charging my credit card. Finally went through even though my credit card info was saved and correct the whole time.
sunday may 31 9pm burger king no whoper omg the big burger no burger
Could be better 3/5
Wish the app would allow you to see breakfast special offers, like the ones in the restaurant location. It appears to only show non breakfast menu item deals.
WARNING: Do Not Download this App 1/5
Hello. This review should serve as a warning, please don’t download this app. I placed and order through the app and my card was automatically drafted for the order total. When I went to the store to collect my food, I was informed by the extremely rude employee “We out of meat”. I asked if I could substitute something because I was hungry and had already paid and was told “No, you need to call the app if you want a refund”. After calling the 800 number given on the app I was informed I would be getting a phone call to refund my money, it has been a week and that call has never came. I will never use this app or eat at a BK again. Will be filing a complaint through the App Store, my bank and the BBB if I don’t receive my refund this week.
App Offers Don’t Apply 1/5
I applied some of their offers and the app said they were applied in the checkout screen but I ended up being charged full price. Guest relations denied my refund request and said it was up to me to make sure offers applied correctly.
Bad design 1/5
Can’t order in advance. Can’t even look at the menu since they’re closed
Keeps rejecting my order after confirmation 1/5
So the app does this thing where every time I confirm my order, it gives me an error and tells me to update my card information. What’s really crazy though is that it charges my card every time I press confirm order.
It’s really upsetting because the app has so many good deals, and it gave me a reason to go to burger king every day last summer but now I can’t even use it. Very disappointing and I hope they actually try to fix this in the future. I will probably change my review in the future if I ever feel the need to try and order from the app again.
Have it your way....with bugs and glitches 2/5
Ordering what you want has never been more difficult. With waiting time adding up and Apple Pay not working properly, I rather wait in line at the Golden Arches
Witty and Delicious 5/5
So much better than other fast food apps and the notifications make me laugh out loud. Never had an issue with order, unlike other apps that seem to always get it wrong.
Love it my way 5/5
By 91913 Hector
They’re so awesome!
Thanks for being open and delicious
Completely unreliable 1/5
By The Worthless Protoplasm
This app rarely works correctly. Restaurants randomly participate and then unparticipate with mobile orders. If you try to use Apple Pay you’ll get a “something went wrong” error. And the wonderful T-Mobile Tuesday free/cheap Whopper deals can rarely actually be redeemed — the button which is meant to allow redemption has its link removed. As an end user it’s seemingly to prevent too many people from actually redeeming the offers.
Get your act together please.
I didn’t get my order complete. It was my first time ordering😡