BK APP 5/5
By Starving Sambo
Best idea ever!!!
Have never gotten it to work for mobile order 1/5
Payment will never go through with any card. Always an error. Something funny with the payment system.
Great experience 5/5
By Gif saves
Our experience was very pleasant Oscar and the lady black shirt were so patient and kind the restaurant was so clean and had a welcoming vibe thank for allowing us to have it our way😀
Easy to use 5/5
By derrick forelaz
Simple and straight to the point best app for food
Needs work 1/5
Least user friendly of all the fast food apps. Also check your prices vs subtotals. They always sneak .75-1.50 in on each item.
The king 5/5
One of the best apps out there, once you know how to navigate it.
Inconsistent ability 1/5
Fully loaded breakfast croissant you can only order coffee as drink. Can’t change to soda like you can with other combinations. I just downloaded the new version and this has not changed!! Every meal needs to be reviewed and make sure the drink can be modified. 3/18 offered loyalty upsize drink. I picked it. But on receipt in history and at store it was not applied. App is buggy also no ability to adjust order by me in app or by staff at store no ability to cancel either. 3/26/23. Still no update to allow drink selection on some meals.
It was perfect, now it’s screwed. 1/5
It suddenly stopped working in Puerto Rico, it deleted my old account, and it can’t find any restaurants nearby even with the suggested cities. This was such a huge convenience and now it’s destroyed.
I can’t believe how much money 5/5
I can’t believe how much money I save with this app and when I cash in my points I’m getting entire meals free! Why… didn’t I download this app sooner!
Doesn’t work 1/5
You give me crown points and when you try to cash them in the counter person says she doesn’t know how they work.
Great app 5/5
I use it often and it's got a great way to save money and even delivery options!
By Joseph Halverson
Service here is great! Very well staffed and serviced every time I come here.
By bbg mp
Most restaurants are doing okay with their lack of staff, my only concern is missing food when I get home. I’m sure (hope) they will get back to regular operations soon
The best 5/5
Simply the beat of all
By EagleHead Ed
A Double cheeseburger should not total $3.47 , That’s just ridiculous .especially, when McDonald’s sells a triple cheeseburger for $3.00….
Love Whopper Wednesday!! 5/5
Horrible online service 1/5
I placed an order at 7:05pm its 7:50pm and my order is still not ready.
You can’t cancel an order!!!! 1/5
Who makes an app like this where I’d you realize a mistake right after hitting order you can’t immediately cancel it?!?! In fact, if you order from the wrong place and call the BK directly they can’t cancel it they tell you to do it in the app which btw you can’t do.
You have to get support on the order. Choose other since nothing is relevant and still choose other options that are no match and finally leave a msg on their “chat” screen which doesn’t have chat. It’s all automated without the appropriate options.
It’s ridiculous and frankly I’ll probably simply avoid BK in the future because of it.
Lost perk points on an order I never received.
Terrible I store service! 1/5
Your employees are playing games, I order all the time drive thru and walk in.
This morning I ordered a sausage bacon and biscuit meal without egg I’m allergic.
I paid for food and delivery.
I got a bacon and egg biscuit! No sausage , no hash browns and no coffee!
Really! This is disturbing i doordash for you people every week.
I expect the same courtesy and service that I give your customers when delivering far and near!
Shame on your people.
I want results! If not I’m calling corporate if you have failed to read my review!
I already notified doordash.
But it’s on your end of making my meal properly.
When I called she said the ticket said biscuit only with bacon and egg. Ha! I’m allergic to egg and requested otherwise.
Get it together BK!
Coupon NOT accepted-San Marcos 1/5
I went in to redeem a coupon after taking the BK survey and was told my “code” was incorrect and they wouldn’t honor it!
Worst customer service 1/5
The worst Manger his name is Andrew I could have ever dealt with I told him I was missing a drink to my order he said i can't help you there I ordered thru the app very unprofessional I don't know how is he in customer service not willing to acknowledge between the app and what was printed in his end
It says small drink and he refused to give me my drink there is no way to order that wrong and that's what he claimed it's the only 7 dollar deal they have on the app
Decent app, meh deals 4/5
I’ve had this app for a few months now and it works well enough but the deals are pretty lack luster compared to the ones in the McDonald’s and Wendy’s app. They don’t get updated as often and just generally aren’t as good. I’d use it more if they had better offers (for example they never have deals on large value meals, only small and the occasional medium)
By Sein Maestro
This app does what it should. Order food, get points, and get deals.
Have it my way 5/5
Love this Burger King and the new app
Love Burger King 5/5
I love Burger King and the crown system even more. Please add the option for stacker/xl sauce on regular whoppers and etc!!!!
Easy and quick 5/5
I love the morning ham sandwich 2 for deal it gets my day going and you know breakfast is the most important meal too fuel your body
Options in app 1/5
This has always been annoying. Burger King has the freestyle drink machine, but in the app you can’t select those different drinks. You also can’t select sauces unless you get something like nuggets.
When I am looking at the the menu, I select a category or food item. I try to go back, but the arrow doesn’t work. It’s located right where the time is and doesn’t register. Original review I wish I could look at the menu (and prices) without having to order. When no bk is open, I can’t see the menu.
Crashing nonstop since the update 1/5
By lil earth
I never leave reviews but Id like this crashing bug fixed 😅 It will open but that’s it, a second later it crashes.
Breakfast biscuits 5/5
By Pappy Sam
Best ham egg and cheese biscuit I have had in a long time thank you Burger King for the quality
By Baron Sharp
Good deals on the App 5/5
By Loving the App deals!
Good deals. Helps to save money when my wife and I are traveling. She loves the $1 large onion ring deal!
Not user friendly 1/5
By stop trxting
App is not user friendly
Burgher king app 1/5
By Vito gal
Never able to get what’s o your app. The code was always wrong. What is your problem????
Rodeo burger 5/5
McDonald’s App Better 1/5
Geo Location on this app should be a basic function. also with that being said u shouldn't charge people till orders are made and confirmed by customer like McDonald’s. BKs app saves last location so it sent my order 30 mi away from my road trip. attempted to cancel and reorder but the only resolution support gave me was to call bank and dispute, which bank will be blocking them indefinitely. their loss i guess!
Too much inconvenient to use app or online ordering 2/5
Both online methods take multiple steps to place an order. It took approximately 4 minutes between getting onto the store Wi-Fi, signing in, entering the order and check out. Compared to using a human order taker, it’s a very poor user experience and unless you’re regularly ordering at BK and have your information stored, is not quick, pleasant or convenient.
By dandt road
They are always great. Food is good
Wrong coffee 1/5
By Average Jimbo
I recently received the wrong coffee, which was a small thing, yes, but still was quote an inconvenience.
Thank you 5/5
App works great!
Was useful up until lately…. 3/5
I used to like using this app. It was easy to navigate and the coupons used to be better but I understand times have changed. My issue comes from the fact that when I want to order from my usual store the app tells me that the store does not sell items that they most definitely do have like double cheeseburgers. All the time it tells me this. If I were to walk in the store and order one they’d have it but the inventory counter for the app is super faulty so I can’t order what I want from the app making it pointless.
Oak harbor 5/5
By Jackson Sebring
The staff friendly and food fresh hot, the store needs a makeover
The app never opens properly. I have an iPhone 13 promax so it should. 3/5
By Maine man 337
I have been using this app for a few years now and never one time Does it open on the first attempt. I always have to close it out and then re-open it three or four different times before it will open so I end up sitting at Burger King for 20 minutes before I’m able to use the app to place an order or even just get my points. The offers that I get are not anything that I would ever order either. I don’t know if they’re trying to get me to order things that I don’t normally get or if it just doesn’t understand that I don’t eat those items. I’m not sure but I think giving this to stars is probably reading it a little bit higher than I should I think. I see the potential this app has but right now it’s not giving me what I needed to give me.
Flame broiled burgers 😋
Taking money 1/5
By Megan McFatten
If anything ever goes wrong with a payment you can expect them not to return your money. I had an issue where I pulled up to Burger King and I didn’t feel comfortable getting the food because the staff was nasty. They told me I had to go through the app to get my money back. When I did that, the app customer service gave me a credit instead and told me if that didn’t suffice I could always go to the restaurant to get my order. Do not order and pay through the app.
I would like to say a big Thank You to all the employees at the Louisa, KY. Burger King. This has to be the best BK in Eastern Ky, everyone that works at this location is happy to serve our community. Each meal is perfect to order and I can always count on the food to be hot and right the first time. In today’s fast food this BK does it right, they take pride in their work. Keep it up.
Thank you very much;
Doesn’t allow me to change toppings 1/5
By Gino Gameros
Doesn’t let me change or remove toppings on certain items? I thought their whole motto was have it your way?!?