Loading forever 1/5
Can’t even open the app, what’s wrong with it. It’s always spinning at the first page
Unstable app 1/5
Tried using the app with T-mobile Tuesday app for free Whopper. Supposed to be able to copy and paste code from T -Mobile Tuesday app and open BK app and scroll to trending and past code and go to order screen and customize order and check out either in restaurant or drive through. Three weeks ago it worked fine. App was updated and now you can’t order free Whopper for drive through only works for in restaurant. Thought it was overwhelmed by too many people using app. Called T-mobile and they advised me to delete app and reinstall. Did and no better. Kept giving me errors msg to try back later or click try again. Tried 4-5 more times to. no avail. Had to click link and go to email and click link. Asked to sign in on app or on computer. Clicked log in app, but because junk email address at Excite.com I can’t access it through a mobile device I had to access email was on computer instead of my email on phone it would’ve not work. Had to sign up on app for my good email on my phone b4 it would work. It used to allow you to log in w/user name and password. If you don’t have access to your email on your phone you can’t log in. Should have left the app the way it was.
Placed an order through the app and claimed my T-Mobile Tuesdays code only to have it freeze and not load, and after several attempts at deleting and reinstalling the app, it finally loaded. Then it gave me an app code which wasn’t redeemable at the restaurant and forced me to redeem my Free Whopper code without getting anything.
Doesn’t work 1/5
Just 3 dots on screen. Never loads. Shame, I like the king.
Imaginary stores 1/5
Downloaded the app to use the T Mobile promo as was intrigued by the Impossible Whopper. Walked 10 minutes to what the app said was my closest restaurant. No sign of a Burger King anywhere. Deleted the app and went to McDonalds.
Stuck, does nothing 1/5
The app opens to 3 dots in the center of the screen and nothing ever loads. When I click on “app support” in the App Store, it just takes me right back to the BK app in limbo. Disappointing as this is the only way I am able to redeem my free whopper from T-mobile Tuesdays.
T mobile Tuesday 1/5
By Jimmy John 05
Whenever I click on it it never works this always happens and the app never works properly
Not T-Mobile Tuesday’s friendly 1/5
I have coupons from T-Mobile to get a free whopper once in a while, but I gave up on trying to use it because the app is glitchy, and doesn’t load my offer. I enter the code where I am supposed to but this app is just not helpful. I know for a fact it’s not T-Mobile’s fault, they’re only trying to appreciate their customers and this app makes it extremely difficult
This app hides the Impossible Whopper in the disgusting “Flame-Broiled Beef” category, thereby demonstrating that they don’t know or care how ethically and gastronomically repugnant that ‘B’ word is to much of the Impossible Whopper’s customer base. And then when I try to place a mobile order the app complains every time that it’s unable to connect to my chosen restaurant. The latter is probably the fault of the restaurant staff - I live in the backwoods of Albany NY where nobody’s ever seen an electronic device before. But it’s a disappointment either way. The app, for whatever reason, is not doing what it’s supposed to.
And what is this preposterous nonsense whereby I need to be sent an email every time I want to log in to the app??!? WHAT???
Not working no free T mobile Whopper at BK 1/5
Lousy app so can’t redeem my free whopper at BK because BK app not working Feb 18, 2020
So frustrating!!! 1/5
I put in the TMobile Tuesday’s code on the Burger King app to get my free whopper, and the BK app said I have 15 minutes to redeem this code — but the code never appeared!!!!! I waiting 5 minutes and it STILL never appeared. So I exited the app and tried to get back in, within that 15 min timeframe, and it said “sorry” you already redeemed this offer. What a crock!!!! No wonder Chick Filet kicks BK’s butt.
Regularly double charged 1/5
Garbage app consistently double orders!
Won’t refund error orders 1/5
I accidentally ordered from the wrong location. I thought the geo locator would fix it. Customer service didn’t refund and sent me an email telling me to next time pick the correct location. Pretty crazy customer service even though I reordered and paid again from the correct location.
Lo mejor 5/5
By el rey de la hamburguesa
Les encomiendo esta App súper útil para delivery no tendrás que salir porque puede pedir y disfrutar una deliciosa hamburguesa y mucho más en casa
Not working 1/5
App completely stop working. Keeps saying something went wrong while trying to both sign in and sign up
Doesn’t offer full menu 1/5
Every time I use the app I have to change my drink order at the restaurant. The app doesn’t offer simple things like tea, lemonade, or even Dr. Pepper as options with meals. That’s an unbelievably unprofessional oversight for such a huge company.
I ordered and when I got it, it was incomplete and cold!
I called to the establishment but they never answered, I then called customer service but they didn't do anything about it!
How can I possibly ask for a refund if no one will answer me...
We are stupid and don’t know how to program a app to work correctly. Utter Garbage
Low carb 4/5
Please add low carb option on the mobile app!
Horrible customer experience 1/5
So apparently Burger King cannot cancel orders and they don’t issue refunds. I never heard of such nonsense in my life
Loading Problem 3/5
By Star Angel Babii
Really don’t understand why the app is taking forever and a day to load up like really wats the problem y’all my app is updated so y’all can fix it I need them deals man 😹😹😹
CANNOT LOG INTO APP AFTER LAST UPDATE 1/5
They changed the login process to “be more secure”, but it’s so secure I can now no longer even use the app because Incsnt login to it anymore. I have to use the website if I want to order now.
What happens now when you try to sign into the app is that you put your email address on the sign-in page. It then sends you an email with a button/link to “sign in now” that opens the website in your browser. From there, you’re supposed to be able to click on the button/link that says “open the app”.
However, it doesn’t work and instead returns the following error:
“Safari cannot open the page because it cannot redirect to locations starting with ‘burgerking’”.
When I click the link for App Support to report this issue, it takes me to an error 404 page on the Burger King website.
Hopefully someone at BK sees this review and can resolve.
I didn’t know how to contact y’all about the app 3/5
By my name is optimus prime
I can’t press the back arrow button in the top left corner on my iPhone XS Max. I’m sure it’s because of the notch. Please fix ASAP.
Burger King doesn’t care about its customers 1/5
I’ve tried using this app twice and I’ve gotten burnt twice. The first time half of my items were missing or incorrect. About 2 weeks later they finally issued me a small, partial refund. The second time my order never came and BK told me I need to contact the delivery company. But it’s impossible to reach anyone and direct my complaint with door dash since I don’t have an account and technically I’m not the person who placed the order (it was BK who chose them for my delivery). It’s a shame I gave them two chances and their customer service for these deliveries is awful, slow and I refuse to ever use it again. I’d rather order at the physical location or use their competitors Grubhub or Uber Eats.
Email link 3/5
I hate having to send a link to my email every time I try to order. It never opens the app then I have to use the website.
Avoid this app at all costs 1/5
If your wanting to give away money and not receive back any kind of product or merchandise back, this app is perfect for you. You can’t upgrade your order at all; it does not give you any kind of wait time. When you arrive at the restaurant, expect to wait well over one hour for food even when it is very slow or no customers. Expect for management to tell you that in order for you to obtain your food, you have to call customer service for them to approve the order for them to make it. Also expect to pay double the amount of what you anticipated to pay for one order on the app and for burger to refuse to refund you back the amount they double charged through the app. Have fun with fraud from Burger King.
App doesn’t load offers
App errors 1/5
Everyday it’s a new error with the app. Whether it won’t load at all. Some days it won’t allow me to login. Sometimes it won’t load the menu. Then other times the restaurants are offline. Hardly ever does it work
Used to be a good app. Have NOT been able to get the update for a month! Takes 5-10 minutes to get to 91% then says there was a problem with the update.
Money taken after “processing error” when using mobile order. 1/5
I downloaded this app for the coupons/deals and mobile ordering feature. I used mobile order at least 5 times. Most of the time the app was slow at processing & placing the order but the last time I used it on 1-22-2020 the app said there was an error processing the order so it was not placed. Well, the order was not placed but Burger King still took the $16 out of my bank account. I didn’t notice they still took my money until 3 weeks later so I had to call my bank to get this disputed. I’m no longer using their app again after that happening.
Doesn’t keep modifications for both sandwiches. 1/5
This iOS app is not keep the modifications for both Impossible Whoppers in the 2 meal deal. I have tried over and over again. For example, when I try to order no pickles on both, it doesn’t keep them off on both...only on one.
Update: App could not connect once again with the Main St location in Alhambra, CA.
Caused my phone to be really warm 1/5
Even with the app totally quit (triple click to switch apps, swiped up to quit), this app caused my phone to be really warm. When I turned off background update for this app (the only change I made), my phone quickly cooled down.
I’m guessing the app is trying to monitor location or microphone or something else and that’s why my phone was so warm.
App Simply doesn’t work 1/5
The app doesn’t work for its intended purpose. I can’t locate stores, nor can I sign in to place an order.
New update 3/5
The new update doesn’t have the Twix pie on there and BK still sells them
By myriahh m
App doesn’t load
Not working 1/5
It hasn’t been opening or loading for almost two weeks
Mobile Ordering Rarely Functions 2/5
The deals are fine, the Mobile Ordering function almost never works and is hot garbage.
Whatever you don’t don’t order through the app 2/5
I made an order selected that I’m here when I reached the store and they have no receipt of my order so I’m out of my money and plus no food. I had no issues with using coupons in store but trying to cut the wait time and ordering through the app is a no go. I can’t believe this!!
Can’t sign in and no app support! 1/5
By Anonymous 22223333
Can’t sign in and no app support!
Apple Pay? 1/5
What happened with Apple Pay that was available on previous version. It is easier to use and SAFER. McDonalds app has this and I don’t know why BK did not keep that feature. Please bring it back!
I hate this new way!!! 1/5
By I love your coupons BUT!!!!!
My email never comes when I send, yes I check spam, promotions, and inbox I check them all! Burger has the best coupons however I can never use it when I don't have my card! Plus I order different I hate to say no this and that or change fries to onion rings when I do the in-app order I can do all that with no worry, please change back! Thanks!!!!
APP ISNT FUNCTIONAL ANYMORE 1/5
App updated well over 3 or 4 months ago and the ridiculous login process is still I place. Login STILL ISNT FUNCTIONAL AND I HAVE TO LOGIN USING WEB!! When selecting the login in through email, you click on the login button in the email, and there is a message stating “safari can not open the page because it cannot redirect to locations starting with “BurgerKing”. This is the most dumbest thing I have seen for a good app. They know this is a current issue but yet they refuse to correct the situation! As I stated before, why would users need to request a login through email EVERYTIME JUST TO USE THE APP!!???
I used this app without problems, but after the update I am unable to login. The login request tries to redirect to app but then is blocked by safari. There aren’t any content blockers that is preventing it from opening. It defies all common sense that in order to use the app I have to request a login through email every time to access the APP!? Who has time for that!? I really can’t understand why this would be the login process. Please fix.
I also sent in a help request for the above problem and have yet to receive a response also.
I also did not receive my gift card from the Stranger Things Sweepstakes. Called your customer service over a month ago and was given a case number, and to date no one has followed up! I want my gift card as I played daily and won the free items. It’s a shame that BK runs promotions that they do not honor and also use HelloWorld for their promotions, which is the worst!!
You ruined the app 1/5
By Geno Clark
The app used to work great and load quickly. I can’t even get the app to load at all anymore. PLEASD FIX IT.
Passwords are so last Year??... Ever tried App developerment?? 1/5
Once the app update removed need for passwords, I have no point of using this app as it sends a verification link and hat cannot launch and verify in the app. BK no one should be eating your food but when they choose to it shouldn’t require 10 steps to redeem something as simple as a coupon. Nothing is perfect but McDonald’s, Sonic, and Hardee’s/Carl’s JR got a development team that can figure this stuff out and they are competition, so try competing rather than stand out as a P.I.T.A.
Customization fail 1/5
When using a coupon that includes more than one sandwich you can only customize one of them. For example, when I order the 2 original chicken sandwiches for $5 and go to add cheese to both of them it will only add it to one. Anytime I try to add it to the second sandwich it removes it from the first.
I wanted to have my order delivered. I didn’t care if it wasn’t a special offer.
How does delivery work? It’s not a blanket option? Only with certain offers?
You need to make it much clearer! Or make delivery a lot more available, please!
Karen Ryan Tigard, Just south of Scholls
Ferry Rd. We frequent the BK store at Nimbus.
App not properly working 1/5
Don’t work! Tried different ways - nothing. Used my friend”s app and It worked . I have an iPhone 11. Checked for updates - none.
Fix please 5/5
I was wondering if u guys can fix the apps so it will load on iPhones 10 and higher cuz right now once u open app the all it dose it shows is like a buffering sign and u can’t use the app
App only works with WiFi not Cellular 1/5
The app doesn’t work with cellular while I’m at the BK location, Only works at home with WiFi, The BK location WiFi they’re always having issues, and I’m unable to open app at BK in Alabama. I use to be able to open app, prior to the UPDATE two months ago. That UPDATE since only allows me to open app at home with WiFi...BURGER KING, PLEASE FIX THIS LATEST ISSUE.🤬