Ch’king 1/5
By Nick_chilean
They got rid of one of the best chicken sandwiches I’ve had and replaced it with a smaller more expensive version that isn’t even half as good. Great job BK, way to ruin something good you had going since every other sandwich is average.
No Bun 2/5
By Jsalters
Need to be a way to customize order for no bun, croissant and biscuit .
Refunds Need Work 2/5
By Drewbear1983
I ordered through the app from pick up. We ordered two original chickens which is about all my wife eats from there. Pull up in the drive through and they are out. Of course they can’t refund there, so I have to go through the app. I put in my request and all I get is a lousy 15 dollar coupon. We barely eat there as is, so now I’m forced to still use the money there. I was told because my purchase was under 15 all they can do is a coupon. That seems shady. If all someone has is a few bucks and they pay for it then they are basically stuck either asking for something else or have to deal with it. That isn’t right and there needs to be a change. Until then I’ll use the coupon and never use the app or eat there again.
Edit: what the response from BK below shows is they don’t really read these reviews. When going through the app for a refund you have to contact support. If your amount is under $15 they won’t give you your money back. That is exactly my issue. Support is useless. Give your stores and support refund capabilities!
It’s 2022 1/5
By Yu_uji
It’s 2022 and Hawaii can’t order on mobile from this app smdh. Get up to date BK
It doesn’t work 1/5
By Errova
Simple, you’re lucky when it works properly.
Never works 1/5
By luis wwwwwww bbbbbb
Horrible App, never works. Please fix it.
Terrible 2/5
By nickname99962685729736374
This app will NOT send verification codes if you get logged out, tried multiple times over the past two months to get back in, not once have a gotten a code, tried 3 different emails that apparently have accounts linked to them already, don’t remember making more than one account.
Poor service. 1/5
By ghjfgbfg
The guy dropped some of my order on the floor and was not happy to remake it. No apology but they make joke about it
Bad 1/5
By SwellSanitizing
App won't stay signed in. Makes you do a verification every time that takes 10 minutes to get emailed. Useless unless I'm planning to go an hour before, which isn't typical for fast food.
Slow! 1/5
By #SoooOverThis
Slowest running app I’ve used! It takes forever to load the page when you’re trying to check out and freezes on a blank page. I’ve never been able to fully place an order after taking out the time to select all the items wanted just for me to get stuck on a frozen page at the end. The absolute worse!
The Best 5/5
By titoCorte
Love The App
App. Coupons 2/5
By Rascal lishous
Been having trouble with the app coupons. I select them an customize and when I go to try to pay. It goes to a blank page with just the 3 lines in the left corner. So for the past few weeks I try to use it doesn’t work I even tried to update the app but it doesn’t finalize the purchase so I go to another restaurant
Poorly designed and unreliable app 1/5
By nickcode007
Worst app I’ve ever had to work with. It’s bad enough Burger King customer service is horrible so my only way to place my order accurately is to place through an app. Unfortunately numerous times I’ve tried to redeem things or had things into order to find out that it never made it through to the other end at the location because of unreliable API calls that just time out and can be missed if you don’t pay attention. I’ve given up reaching out to customer service that give me endless credits, but never address the elephant in the room, being a broken mobile app, that is not reliable to use. Avoid using this app and if you want a reliable fast food mobile app order, so far McDonalds or Wendy’s ones I’ve never had issues with.
Wish there was a to remove the bun 2/5
By Sci-FiFanatic
Love that you can customize the sauces & toppings, but being gluten free means I can’t order any burgers through the app, since there’s no way to order it without the bun 😡😤
Stinks! 1/5
By RedSkyMan
Just placed an order tonight and had sooo many bugs, I thought an intern created it. For the app developers, here’s what happened: 1- bacon and cheese added to the impossible whopper were “removed” when adding the item to a cart from a T-Mobile Tuesday deal, 2- didn’t matter if I was on WiFi or not, after completing the items in my cart and right before choosing payment, the screen would get stuck on a blank screen with only lines on the top left (app menu) and the BK logo at top - after navigating back to the cart from the app menu, the T-Mobile Tuesday deal would mysteriously disappear from the cart, 3- it took about 30 minutes to finally place an order on the app after about 10 tries. Definitely buggy! 🪳
Wouldn’t work. 1/5
By Edoc1120
Saved the T-Mobile Tuesday deal. I walked a mile to the Burger King closest to my doctors office but it wouldn’t let me check out. Looks like I’ll be deleting the app since I only downloaded it because of the deal.
Able to order, I think 3/5
By Jollypenguin
Seemed to work fine until payment. Stuck on “*continue” spinning loading symbol. I went to Wendy’s across the street, but while in line I received my BK email receipt. So had to go back, but app stayed stuck.
Going to delete and reload, but Wendy’s and McDonald’s will likely get more of my business.
Bad service 1/5
By khabfjfj
I ordered a 5$ snap box and that’s not what they gave me they gave me a cheese hitter meal and then had a additude
Love the app 5/5
By bkeater
Great rewards and deals
Don’t use the app 1/5
By JerBear1734
Every single time there is a coupon to a free item only when making a mobile order the app will freeze and when you reload it the offer is missing and replaced with a offer that you still have to pay for The free mobile offer is a scam
App doesn’t work, website doesn’t load 1/5
By D3m0nAng3l
App fails to place order and website just freezes. Poor UX. Supposed to save me time but wasted it instead
Can’t log in! 1/5
By emp92747581
Had the passcode resent 8 times. Sign in function won’t recognize the passcode
What good is mobile ordering if you can’t checkout 1/5
By Snsethy
Won’t load payment screen. Uninstalling and going to McDonald’s I guess.
Slowwwww 1/5
By Kimmungkim
The app works like 1% of the time. The other, it just keeps loading and loading and loading
Rewards 3/5
By Just a name21
Your reward point system is terrible compared to McDonald’s app
Inconsistent performance 2/5
By Mooneye14
Can take multiple tries to find and select the location, adding food is fine. Often when I go to confirm the order and checkout nothing happens. Can't complete the purchase so I go elsewhere.
Doesn’t work 1/5
By blabbersnapper
Very frustrating experience. Offers won’t show up. Annoyed to the point that I went to Wendy’s instead - at least their app works
I can’t cancel an order. 1/5
By can't cancel my order
I made an order in the app.
When I made the order it showed that the store was open, but when I arrived to pick up the order it was closed.
I wanted to cancel my order because I didn’t receive my order, but I couldn’t cancel it. I haven’t received my money back. I payed 101 for my order, now my back will communicate with them.
Update your app to were you can have the option to cancel orders when the store closes.
It does not work with my phone 1/5
By #1JJS
It does not work with my phone. Don’t even bother to download anymore
Really messed up! 1/5
By Esummey
This app is really bad. Completed order. Submit spun & spun. When I got to pickup there was a duplicate order but without the meal. I got charged for both orders.
Burger King personnel could only say “that’s really messed up”.
Yeah I agree “really messed up”!
Can’t place an order 1/5
By JSBach-wanabee
You really ROYALLY screwed up this version of the app. Didn’t anyone bother to test all the options. Some things just go into a continuous loop and never return.
Can’t order through this app 1/5
By FlyBoy1968
Most of the time this app won’t even bring up the menu to order and if it does, it says none of the items are available at my store. This app is totally worthless to me!
Fantastic app 5/5
By Talakajsa
I love it
Constant issues 1/5
By bobbylax227
Always run into issues ordering from the app. Freezes at check-out. iPhone 14 Pro Max with iOS 16.0.1
Cant check out 1/5
By NeptuneHiP
Hugh disappointment, dont bother with this app anymore, wasted hour waiting after hitting checking out. Such a waste of time and effort.
Slow and unresponsive app 1/5
By Po-HC
Latest update is so bad that I can’t open the app now. Every time I try to order, it crashes. McDonald’s has a way better app than this one.
Slow, never works 1/5
By Brendan Rosa
Can’t change location. Just sits on loading forever.
iOS 16 bugs 1/5
By MmmmhmOkaySurenotWhatever
Too many problems iOS 16 can’t even order . McDonald’s is just across the corner , order there . Their app works
Slow app 1/5
By phillip9
The app has been horrible all weekend long. I’m guessing the servers are overloaded from the free cheeseburger promo
Menu? Really$ 3/5
By TheGuitarMedic
Ok, so I’m going to church at 10 am. I want to see the all day menu to determine what I want for lunch to order ahead for pickup. The app will not allow me to even SEE that menu, but only allows me to see the breakfast menu. If I click on the all day menu I get a response that it is still breakfast time.
Burgersss 5/5
Love the food. Highly recommend the app has lots of offers!
Great people 5/5
By mjioknee
Every time I go I. The staff is very friendly and helpful.
Broadway BK 5/5
By xenasleepyprincess
Great staff. They are friendly and fast.
Useless App 1/5
By Kitosoma
The app is the worst fast food app out there right now. Coupon codes don’t calculate, pages don’t load, app crashes. Thumbs down BK.
Stopped working 1/5
By bjdjdjdbhdhdb
Not even the latest update helped. Refuse to eat at BK until it’s fixed!!
Bummed to realize that you aren’t reading these reviews 1/5
By jensequitur
Any review I leave will not be read by the people in charge. But I gotta tell ya this app was great until I just updated it, now it does not work at all. It’s slow to respond, eats up my data, is unnecessarily cumbersome, and the deals aren’t good enough to justify my time spent ducking with it. This is a you problem.
Absolute garbage app 1/5
By Graylorcubed
It freezes every time I try to order. Even with plenty of signal.
Offer says “Item Unavailable” for every location 3/5
By Zakar627
Is this a glitch?? There’s 5 BK’s in the city & not one uses BK Offers ? What’s the point of having the app if there’s no proper way to use it ? When checking out from all 5 locations, it says “item unavailable”… so these BK stores don’t have whoppers?? THIS HAS TO BE A OFFER GLITCH🤨
Great 5/5
By Tsmall123
Great for ordering and very simple with customizing nothing fancy
