Can’t connect to Apple? 2/5
By MaggyPauline
I have been trying to purchase another burner number, but the app rejects the purchase because the “connection to Apple won’t go through.” I don’t understand. I put in the correct password and my method of payment is up to date. I simply don’t understand why this is happening.
I have since found out that the app debited my bank account twice, but still has not provided me with any service that I requested. How can my request be received successfully enough to where my money can be taken, but not good enough that the app can’t provide the services it claims to be selling? My Apple account is up to date. I’m going to dispute these transactions with my bank.
Functional and Inexpensive 4/5
By Kaylinmaa
Great app, albeit a bit buggy. Oftentimes it doesn’t register when you’ve read a text, so it leaves it marked as unread. It’s also very frustrating that you can’t send videos through the app. Besides that, can’t complain.
Paid but no credit! Can’t use it 1/5
By Sales4lee
I paid for the one month unlimited plan, and yes I checked with my bank and it cleared. Yet I login to the app and it’s says no credits and I can’t create a phone number. I wrote to customer service and got an auto reply saying they will try and get back to me in 48 hours?
As I’ve tried everything I can think of they have sent me at least 6 verification codes and no change to status. Very frustrating
They are figuring out how to block 3/5
By Shap08
A lot of companies, like Twitter, seem block these numbers and not accept for account creation.
Bad customer support 1/5
By Idontneedanicknameiswear
I changed my phone and synced all the data, and this app wasn’t able to handle it. They simple deactivated my account and the support asked me to contact legal, and never heard back from them. Finally got frustrated and asked support to delete the account, which was done immediately. They are probably doing well, so a single account is no issue for them. All this happened when I had some text conversations going on while I was selling some items, and it was super inconvenient.
It’s okay 2/5
By PhatPJ
Cool having multiple phone numbers, with some downsides.
Pros:
-Keep your primary number anonymous
-Multiple phone numbers for excellent price
-Can use burner number for messaging apps like WhatsApp and Telegram
Cons:
-No group text (if your Burner number is used in group text you don’t receive a message)
-In-app calling over data doesn’t work if the app has been idle in background for 30 minutes
-No Dark Mode
-Cannot change text tone (defaults to Tri-Tone)
-Have to send pictures one message at a time
Since getting Burner I’ve used other 2nd phone number apps which I feel are superior and offer group text, flawless in-app calling over data, can change the text tone, etc, but the numbers I have with Burner are well established at this point and hopefully these downsides will be remedied.
Stalking Ex 1/5
By Brad Cathers
Yes. My ex has been using this app to stalk me for the last month. I would enjoy not pressing charges or fearing for my life Bc of this app.
GREAT APP FOR A 2nd phone line !! 5/5
By Mr.V XXIII
Great app better than line 2 and every other burner app I tried, which is most of them 😏. Very reasonable prices and have a huge selection of phone numbers in any area code you want !!!! A++++
Super good service so far!! Ty guys! 5/5
By Majsafe
Excellent service!
Easy to use but so many ads 3/5
By For Ena
Easy and cheap but a lot of inbound sales text. Annoying
Use for craigslist 5/5
By Elliot246
Was creating a Craigslist ad and wanted to use a phone number. CL asked if I wanted to use this app and I was a little hesitant but decided to give it a try. Boy am I glad I did! Within 10 minutes I had already been contacted by scammers 3 times!!! Without the app they would have had my real number and I would have had to spend TONS of time protecting my privacy. With the app I can just ignore them, delete the message, or delete the whole number and start fresh! Now that I have Burner, I’m already thinking of a few other uses.
Service failure 1/5
By Nixole2020
Was happy with the product while it worked; however, in the short 4 months of having the subscription service I’ve experienced unjust account cancellations.
The first time it occurred was shortly after the second month’s renewal, subscription fee debited from account yet I received multiple notifications about “buying” more time to save my line. Thought it was a system error but noticed no activity from the line for the subsequent weeks to follow. Was able to communicate with developer through app; they assured that nothing was wrong with the account.
Two months later, again, $ debited from my account for the subscription followed by notices about “saving my line by adding minutes” resulting in app terminating my number today. Now attempts to reach the app admin within the app, using help links, results in failure returning “page not found”.
I’ve since canceled my subscription and am hoping that someone reaches out to me about a refund....unable to find any other means of communicating with app admin at this point-hence the purpose of the review.
Love this App! 5/5
By Night Lion
So far it has been very reliable and the monthly subscription is at a perfect price. Very affordable. A big thank you to the development team. I think it’s the best. Don’t change a thing!
MiA all of it 5/5
By littlewizardsideawizardsloudge
Carpeta
Great Customer Support! 5/5
By Theorizer
I had a situation with my line expiring, and lost my phone number. The CS guys got back to me within 24hours and we’re able to reassign it. Very happy with that.
Over Billed! 1/5
By 15quamina
I signed up for a 1 line subscription some months ago. Everything was fine until last month, when my subscription suddenly changed to a 3 line subscription and I was billed for 3 lines. This just reminded me of the notorious “bill creep” back in the days of land lines. I immediately canceled. I will use another service from now on
This developer needs to add the Dark Mode for iOS 13 4/5
By poilkj1245$$
Great app overall. The dev does listen to reviews. I think it’ll be great to support the Dark Mode feature as more apps are now supporting it.
Did not work. 1/5
By KawaiiSweetPotato
I tried the free trial and the app did not work as well as the reviews said. I am not willing to bet my money to pay for something if it doesn’t even work during the free trial.
I set up a burner phone specifically so that public people can contact me… but alas, I get notifications ONLY for when I miss a call! When I open the app, I can’t refresh the page. It just stays the way it had been since I started the free trial. Not to mention, it also says “you have four days remaining!” even when my four days were done for the free trial.
There is something terribly wrong and glitched out here.
I checked the app settings both in my settings app and in the app itself— everything is turned on and SHOULD BE WORKING. It still does not work.
Sad to say I am extremely disappointed. I’m switching to another FREE burner app that actually works.
I would advise you to try out the free trial to the fullest before buying anything from the developer.
Great app! 5/5
By Teeteewee
I’ve been using this app for years and I saw it grow into a innovative new tool for my daily life. Thank you!
I would give 5 stars 4/5
By ingenuous_beauty
This app is wonderful.. I wish we could send videos as well.. that is the I my reason I didn’t give 5 stars.. please try and make that happen!!
Pic message 1/5
By pic message
Why can’t I send pic messages after I subscribed
I love Burner! 5/5
By PrettyMarieDiva
🌻☺️🌻This app is extraordinary!
OVERCHARGED 1/5
By kaymad96
They were over charge you for purchases like the 25 credits for 1199 I was charged 26 for one purchase and then 18 for another! I am far from being happy!
DON’T BUY!! YOU’LL GET BURNED!! 1/5
By R2;
You won’t be able to use the credits you purchased because they will force you into a monthly subscription. Classic predatory business tactic.
Does not receive long text messages 1/5
By Sammm696969
The app will not receive long text messages and will not notify you if the sender’s message was too big
Good burner phone 4/5
By SweetPeaJones
It’s a good burner phone. The one issue I’ve had is that every time I try to buy credits, it never works. I’ve had to email their customer service numerous times with the Apple receipt (I have an iPhone), but in the end they have been very reliable and manually add the credits to my account. It just takes a day or two.
Crap App! 1/5
By Edderd78
You pay for unlimited messages and guess what? They limit your messages and then don’t reply when you ask for help. They got my money. Lol.
I use it for a business line 5/5
By MaximillionBentley
Great app
Excellent App...Best EVER? 5/5
By Jte97653
Just simply amazing! I mean if you ever wanted a burner phone, you are set! This app has made what used to be a difficult task something that even the least technologically-advanced person could breeze through. If you don’t have this app...GET IT!
So far so good 4/5
By tl2saysFU
It works. No issues, but I just installed it today. We’ll see how it goes.
Bad! 1/5
By Nick j 1746
Voicemail feature never worked. Calls would only come through sometimes. Expensive rate for low quality service.
READ FIRST – Not for business use, shady company practices 1/5
By tr1999
The company and the product are of too low quality to be used for business purposes.
Firstly the app is buggy. In the 8 months I've used it, I have reported multiple bugs and issues with voicemail and contact management.
Secondly, the app does not handle international numbers. Instead of properly parsing international numbers (country code, etc), the app simply truncates these numbers to 10-digit US format. You get the feeling that the programmers do these types of hacked up short cuts everywhere.
Thirdly there is no contact integration. You cannot copy contacts from Burner to iPhone and vice versa. This type of functionality is vital for business use.
Finally, during a trip overseas I noticed Burner wasn't working. On my return I contacted Ad Hoc Labs support and was told that my access was terminated due to some unspecified "abuse" and "there is no appeals process".
Given that I use the app for normal calling such as ordering takeout and not for spam or illicit practices, I asked for specifics as to what "abuse" was committed (time, day, and called party), and the company went silent.
If these guys were truly serious about the app being used for business purposes, they would have a better resolution process than an arbitrary termination without explanation.
Note also that they intended to also keep the last four months of my annual subscription by simply terminating my access, thankfully after much explanation, Apple provided me a refund.
Ad Hoc Labs has, as a result, been reported both to Apple and the BBB.
BURNT !!!! 1/5
By Dot sjvgo gdnych
First you buy Credits or Chits. Then when you realize if you change your # You’re BURNT !!!!
And then you realized you can’t send photos so you go to upgrade and discover your credits are worthless toward a subscription even though you spent $20 ! You’re BURNT !!!!
Feckless Drivel ~~~,~,,..> Grab aHold⚓️! !
You’re kidding, right? 1/5
By rosooki
Step 1: Choose your country
Step 2: Enter your cell phone number
Delete.
Texting Works, Phone Doesn’t, No Instructions 2/5
By Telar1
So some of this is probably operator error since I don’t see many others with the same complaints. However, with no instructions, you just fiddle with it until you figure it out or you give up.
Im giving two stars because the texting sort of works. Texts are sent and received when I send them. I do receive texts if I am monitoring the screen and see it come in. Otherwise I stumble upon it sometime in the future.
IN NO EVENT DOES THE PHONE MAKE A SOUND WHEN A CALL OR TEXT COMES IN!.
So you have to press “1” to accept a call? Good to know. I had to read about it in the reviews. I do hear just the END OF an announcement when I answer the phone because I see on the screen I’m getting a call.
I have everything “on” in settings for this app.
Didn’t allow texts 1/5
By Frustrated Doh...
I specifically got the app so I could get an sms text so I could verify my number without actually providing it. Didn’t work. They said the number was unsupported. Waste of time.
Great App for Dating in this Modern Age 5/5
By Storm Matrix
This app is super convenient while using dating apps. It allows you to carry just your regular phone instead of two separate ones and with the upgrade you can block numbers just like your regular phone. If you find that the person you meet is crazy you can just burn the number and not the entire phone! I used to have a cheap Walmart family mobile burner phone but it was $25/month where as this app is only $5/month, so it’s definitely cheaper and way more convenient!
Unimpressed 1/5
By Krsnadasa
When someone tries to call you it doesn’t even give you the option to answer it, it’s very annoying. It sends you a notification that someone’s calling you but doesn’t give you the option to answer it, it just sends you a notification.
Messes up sometimes but overall i dig it 5/5
By Carina cariñosa
If it ever gliches, send them a copy of your burner bill. My was hiding in icloud, which i never used, so that has slowed down some fixes before. Overall, i dig it though.
Get it!!! 5/5
By jackfrost661
This App is amazing! Exactly what I needed!
Hahah find water? 5/5
By Good Clean Water
Hi-
Hi-
Ready?
Good app if it let’s you in 4/5
By gconrow
I am subscribed member. I had to temp remove app. I re-downloaded the app and even though I have a paid subscription it will not text me a code to enter. I am locked out. Decent app if it will let you in. Obviously, I would score lower if I am paying for am app I can’t use. I am assuming it’s a glitch.
Great privacy number 5/5
By Doctor D 50
Works great. No complaints
Best 2nd phone line and text 5/5
By crtw88
This is by far the best app I’ve used for a second phone line and texting!
Should have separate text messages access, have call outgoing call issues 1/5
By Ghgftgjkk
When we click on messages option, it only creates a new message but doesn’t show the list of previous messages received. We should have separate messages section.
Sometimes when I make an outbound call to someone from my burner phone, it calls my own phone number instead of calling the recipient.
It doesn’t recognize contacts saved using the iPhone dialer app when an incoming call comes on burner. Either it doesn’t save a new contact into my iPhone contacts list when saved using the burner app.
Should have ability to provide feedback within the app.
Inconsistent texts 2/5
By dmleong
I have a subscription for a permanent number for my business and it’s incredibly flaky. Texts don’t always come through, so I miss important information from people or they don’t receive it from me. The app is also slow and doesn’t load very fast. If you need a quick number, Burner is great. If you need a long-lived secondary number, look elsewhere.
A paid texting app? 1/5
By GSPatton
Give me a break, this should be free!!! NO NO NO!
Good 4/5
By alecyoga
The app is very good, it works and its cheap honestly, but when sending text messages, is there a way to know if they’ve been read or not? Thats the only thing that bugs me.
Great for Craigslist Tranactions 5/5
By markbyrn
Long time user
