Worst app & horrible customer service 1/5
By mb29182019
Don’t buy
No verify 1/5
By Radrome
I’m currently returning to the application but the Application won’t send the code to verify my number.
Cancel Subscription 1/5
By TaurinaDuchess
I have been trying to cancel my $4.99 subscription since I don’t need it at the moment and it’s impossible.
Great Concept - Unreliable 2/5
By MrWufz
Love the idea for this app. I sell things on Craigslist and using my actual # was getting me added to massive SMS spam groups. Worked great the first month. Just renewed and notifications stopped working. Only other thing that changed was update the other day to 12.1.4.
Sometimes I'll get notified of texts, sometimes I won't. Even when I do, upon opening the conversation, the app hasn't updated with the text (even if it was present in the notification)! The only way I can see it in those instances is to force-close and reopen the conversation. Other times, I never get a notification and when I go back to check, the other person texted me what seems like hours ago. It only shows me the last time I sent a message, so I'm not sure.
This needs to be fixed. I won't be renewing this month if it's not. Also, there should be a time stamp on every message. Either via pulling to the side like in Messages or long/3d-touching a message.
They sell your personal phone number 4/5
By robtbbbb
I noticed this more because this phone doesn't belong to me. So when I got the telemarketing calls from a unique area code I'd only used in burner I knew someone had taken the number I'd entrusted them with and given it to someone else. It's always unethical to give someone's private info out. Otherwise it's a five star app.
They sell your number to telemarketers 1/5
By Danapie1
Ever since I got this number I get daily incoming calls to the burner number trying to sell me sh’t. They sell you out I guess!?
doesn’t work 1/5
By Coolkid2287
i signed up for this app so i could connect this number to a tinder account but whenever i send the tinder code to the number, it doesn’t pop up.
Love it for my Inbound Client Number BUT...... 4/5
By Themikenoble
This is going to work great for the calls I get for my clients. I would love to see a whole different background when someone calls my burner number.
Also it would be great to assign a different Ringtone to alert me that someone is calling the burner number. I don’t put my clients in my Phones Address book. Could you please make this happen before I start paying for it. You guys do that I will definitely stay. If not.m for 5 more dollars I can get another sim for my iPhone XS Max. Thank you.
How do I cancel a line????? (ERGENT) 3/5
By King Unicorn
Just wondering, how do I cancel a line?
Takes customers $$ then claims account is not active! 1/5
By StDJ
I just paid $8 on credits via the Burner app today. After purchasing a temporary number that would give me 20mins of call time and a certain amount of text messages, I found I was unable to make phone calls. Any number I would call gave me a "this line has been disconnected" message even though the numbers were confirmed to be active.
I made sure I was connected to WiFi & cellular and restarted the app -- the issues persisted. I then followed the FAQs by deleting and reinstalling the Burner app and upon attempting to sign-in using my phone number I get an error --> "Oops this account is not active" message.
** Update **
- like other reviewers, they apparently banned my account after months of inactivity. But can’t explain why except that the have the right too. 🤔 A bunch of scumbags these guys...
A couple complaints. 3/5
By kaylanicole93
Overall, I love this app. I do wish sending video was supported. Also, when I try to add a note to a contact, it doesn’t save.
Lost credits 1/5
By metroalex
Don’t buy this app. The app has crashed over 3x. The final time it crashed I was told because I was banned. No reason given except they have the right to. Meanwhile they keep any credits you had.
Impossible to cancel 1/5
By Dgdghetbdxhdgdxhgsydgydhrh
I have made several attempts to cancel my subscription via the developers and ITunes instructions and there is no way to unsubscribe. The Developers/ company just keeps hitting my card. Please delete my account, whereby Apple will not feel obligated to bill me
Thank you
I have been locked out for days now 1/5
By Ryansal333
I used this 2nd phone number for sales calls and other work related calls. This is the 2nd time I have been locked out in the last few months. But this time, I am locked out for days!!
Is It Too Good To Be True? 5/5
By Night Lion
An incredible app that does what it says it will do with very little, if any struggle for the user! Truly...this is a great app. What would make it even better is if the developers could update it to work with Apple Watch as well. This would make me love it even more.
Scam!!! 1/5
By Iamdinadd
Do not download this app!!!!! This app is a scam!!!! No matter how many credits you buy you will continuously have to buy an extension or they will delete your account even with hundreds of credits!!! I asked for customer service and someone logged into my account and logged me out on my end!!! So I lost all my credits due to me having a new number and not being able to log back in... do not trust this app
Sad Day 1/5
By atyyvhobgd
Invested over $30 into this app only to have my account banned without explanation. These companies need to start being held responsible for their shortcomings. The app directs you to a support email that no longer exists...
Does not work as intended.Full of spam messages 1/5
By matitzabk
I just got this app to use for business as a second number but I am thinking of dropping it altogether. I kept getting spam text messages despite not giving my new number to anyone. When I tried to burn the number and got a new number the same thing keeps happening. I keep getting this messages with a link to a website. The website could be full of virus for all that I know. On top of all this the new number that I got after burning the old one does not work. I am not able to get any text messages or calls and the calls go to voicemail. Forget about support. There is not any phone number to call to alleviate this concern.
Smarter than publicizing your real number 5/5
By Jennkay83
The app does work well. I’m using it as a number for people to call during our fundraiser at school so I don’t have to give my number out to 200+ families.
Never received my 6-digit code😔 1/5
By HappiPlaya
I wantd a second number for business so that I can control business after hours. I read the reviews and downloaded the app. It asks for my country and p.number. An alert box pops up and says it is about to send me a 6- digit code, and gives yes or no options as to whether all looks correct. However, I never received the code, and there wasn’t any option for that. Sincerely , Lost & second lineless .
Bogus 1/5
By McDonalds Worker
Why it says free but after 7 days I gotta pay
THAT IS NOT FREE THIS FOOLISHNESS
Too many numbers and they close your account. 1/5
By Flyleaf24
Too many numbers and they close your account with no warning and no explanation. They also ignored my refund requests for my credit packs I had purchased so I had to contact Apple directly. Customer service is non-existent with no phone number and email responses are copy and paste.
Wasn’t even able to send verification number to phone 1/5
By Ryan100cm
Literally on step 1 of signing up, it didn’t work. I put my phone number in correctly and am in the United States, it said it could not send the verification code.
Idea great, but pricing is hidden and confusing 4/5
By Alexfromsanjose
I got to burner through craigslist, and I love the idea. From what I can tell so far, the app is well executed and covers all my needs. The one thing that really tripped me up was the pricing. Looking at the website burnerapp.com I quickly got the idea that this is a paid subscription service, but where are the dollar amounts??? I scrolled up and down, up and down, no mention. Without craigslist I wouldn’t even have downloaded the app without knowing if the pricing makes sense. I finally saw the pricing in the app itself; subscription is easy enough, but the credit system is super complicated, it doesn’t help that the bundles don’t match the costs of the different services (for example, there is a 5 credit service, but only 3 and 8 credit bundles) I felt like at the price booth in an arcade...
Eventually I found pricing on the website deep in the support hierarchy, but this must be the best hidden pricing in any subscription service offering, which looks kinda shady. So, great app, but clean up your pricing!
Somehow, twitter knows it’s a fake number 3/5
By Darvin614
This is probably not an issue with the app, so I changed my review to 3 stars instead of 2. So I wanted to use it as a second number to give people I don’t want to deal with. Twitter demanded I have my phone number on file but there’s no way in hell im giving my cell phone number out to them. So I tried burner. I’d figure it’s worth $5 a month , a very reasonable price btw. Anyway, I’m not sure how but Twitter knew the number wasn’t my actual number. It said something along the lines of “invalid phone number”. How do they know? I tried another one. Same result. So, I still don’t have Twitter because , frankly, I don’t want my real phone number stored on their servers. I can live without twitter. It’s ridiculous that they require a phone number anyway. No wonder they’re going under. Aside from that, Burner does what it says. Anytime I sell something on Craigslist, etc, I use a burner number.
Buggy app, missing texts and calls, can’t text multiple people 1/5
By Dr. Neuroscience
Really buggy app, many missed calls and text messages, not suitable for professional use. I work in a hospital and missed so many calls and messages. Wish I had used the trial instead of paying for the full year. I want my money back!
It’s not helping, useless. 1/5
By prit421
When I download this app for Craigslist, so many calls coming from unclear numbers and try to do scam & fraud to my account. This app can’t even delete or filter the scammer number. I don’t like this, it’s useless.
Getting hooked up 1/5
By Big Dell 42
I’m waiting for almost an hour for my code to verify my account..
Not a good way to start off
Share numbers 3/5
By Nuketroop
So I got the 3 number subscription. One number started getting calls immediately. One guy said is this the bank. Uhmm sure, give me you account number (kidding). I look up the number I got and it’s listed as an ”Personal Loan Scam” on Nomorobo (Whom they partner with).
What give Burner? This is unacceptable.
-update. I guess they cannot tell who had the number last. I just went in and burned the old number and requested another and seeing the choices, googled the one I was interested in, made sure it was clean, and created it. We’ll see how it works. However, how do you delete a background? You can select a background, but once created, how to remove it...?
Little Help via Email 1/5
By PleaseRespondImAngry
I downloaded this app because I wanted to reroute scam phone calls to this number, but then I saw that it costs $5.00 a month. I deleted the number and the app like it said to if I wanted to cancel, and I also sent an email to the listed email to cancel the account. I got an automated response and then an email saying that the account was no longer active. Still don’t know if I’m going to be charged or not. I’m irritated.
PLEASE fix your voicemail feature. 4/5
By khehkymoliehky
I absolutely love this app, I don’t know what I would do without it or how I would run my business. BUT. The Voicemail feature is absolutely atrocious. If I press play, then press the speaker button, it will play perfectly fine over my speaker. If while it’s playing I turn the speaker option off, click pause, then play again.. it will have an aneurism and start playing the voicemail over itself 2 or 3 times. I have tried everything to fix this so clearly it’s something on the developers end. Other than that it’s amazing!
Unreliable 1/5
By YourGhostInMyMachine
Lots of messages fail to come through or go out. “I was messaging you and never heard back.”
Didn’t work 5/5
By Soccerfrost
Works perfectly
Very useful application 5/5
By 26Nada
I’ve been very pleased with this app. It works as advertised. I regularly use it so I don’t have to give out my real number on sites like craigslist. The service isn’t free, but I would not expect it to be. I like how it gives me the option to get rid of a temp number right after use, or keep it for as long as I may choose to. I can also have multiple lines active at once.
The only issue I have had has nothing to do with the developers. Some of the numbers it activates receive an excessive amount of spam callers. This is annoying at times but that is a risk you will always run into when getting a new phone number, as it has most likely been used by someone else before.
Spam 1/5
By SJSGFKGKVSKAKSOEOBRV
After having installed app, started getting tinder spam texts. Deleted app!
Burner is NOT FREE 1/5
By quiltinglucy
I like your app idea. However, I HATE when you and others say product is Free. It is NOT FREE! Only the download is Free. Then after 7 days, you have to decide which plan you want to subscribe to, or delete app.
Many seniors, such as I am, are on fixed income. Our group is bombarded with this and that, all costing money. Or bombarded by scammers.
We are constantly asked to subscribe to one thing or another. If I added what I have to pay in subscriptions, it ends up being more than my monthly expenses for medical and RX.
Please erase the free app part. Unless, a new category is made stating: free app with download, BUT after trial period, must subscribe with a fee.
Otherwise say free download of app. Fees for subscribing.
Horrible app 1/5
By joestes709
Unresponsive. Makes you think it’s free but then u download it and have to pay. Calls don’t connect everytime. Overall bad experience.
New update renders app useless 1/5
By 173773725151781
Was working perfectly before. Now I keep getting an error message stating my phones intl settings are not supported.
Annoying APP 2/5
By LaLMT
APP is problematic, message counter display is stuck on 1 new message constantly, cannot get login code sent to my phone after logging out - this is a continual problem. have refreshed APP over and over, uninstalled the reinstalled over and over and over and over, restarted my phone over and over. what a headache. cant something just work.. UGHHH!!
Every day it glitch 1/5
By Why I can't purchase any movie
Almost every day I should to remove it and put it again, now they even can send verification code.. once a week it crashes...
Can’t even Sign Up 1/5
By Missed Lead
Says my phone number is invalid
Double Charging 2/5
By G$1970
I've tried using the support via the app and you can't send the email. I then used copy and paste of the email address and it was stated that a reply would come in 24 he? Well TWO WEEKS LATER no reply ? I'm being changed DOUBLE for one line which I paid for the year? Why is this???
Proceed With Caution! 1/5
By Nyjetssb3
I’ve been trying for months to cancel my subscription and they continue to charge me!! If you are looking to ever cancel this app, just know it may be a STRUGGLE to get them to stop charging you!
App has problems 2/5
By amarse877
Messages don't load.. Cannot receive videos.. This is 2018 and this app won't show me videos that were sent to me.
Next sometimes send just fails..
Message notification doesn't happen on time when i get the message..
App is poor with data management..
Cannot receive LTE data sometimes even when full signal and other apps loading fine
Canceling is ridiculous 1/5
By Daddy1111111111
Cancelation process is unreal, 6 different emails, and they give the wrong info to cancel. Good lord. And stop with all the follow up emails I already explained I want to cancel, how hard is it?
Not free at all 1/5
By M12356
Crap app they let you have it for free and then make you pay
scam 1/5
By Verry hard
this app tried to make it very difficult for you to cancel. I did not let you cancel it
Not consistent 3/5
By Familygirl1976
I have a consistent problem with my calls not going through. The number will ring and ring but then not connect to the other persons voicemail. I usually just have to try again later.
I have the monthly fee plan and once a month I end up switching to a new number to get things working again.
Not all my pictures go through and I’m often left thinking wondering if my messages went through or not.
When the app is working it’s nice but the unknowns are difficult to deal with.
NO SUPPORT FOR THIS APP! 1/5
By nanaajjdj
App worked great until I changed phone numbers... support wouldn’t help me change the number my account was linked to. Very dissatisfied!
