Ugh 2/5
By Bossbeau
This app was okay until it started charging me, if free to download and you purchase credits why is the app trying to charge me....
BEST APP EVER 5/5
By justpuppy12
Best app in the world I can use this if I don’t want to give someone my personal phone number out and it it very useful for other thing like if you need an extra phone number #1 best app out of all the apps I’ve installed for this purpose 👍
How do you use this app without getting charged 4/5
By ChrisDofNJPA
Can anyone help me with this question I have? If I download this app, what is the actual fee they charge? Also if I do download it how do I cancel the subscription? I’ve been reading the comments and see it has good ratings.
Needs work 1/5
By Sukrat
Love this app but the only annoying part when someone calls you it shows your number as of I’m calling myself so a lot of time when someone is calling me from that line I really don’t know who’s calling me. And it’s very annoying. Please fix this problem and I’d be happy to update the review to 5 stars
Can no longer paste a phone number in to the Burner dial pad 2/5
By EnragedMuppet
App was great before the recent change. It’s a much bigger hassle to use now. Hopefully this is fixed.
Terrible Customer Service & Functionality 1/5
By 1234 dont purchase
Don’t waste your money. I had paid and service was disconnected. I am still waiting to hear from customer service.
Horrible app 1/5
By Epsonchik
I bought this thinking to have a second line for my personal life. It worked for like a day. One of the people I gave this number to called me and went through fine. I called back and all was fine. The next day another person tried to call me and got the voicemail for someone else that I was communicating with on this app!!! Needless to say he thought I was pranking him. I also could not call out or send pictures under the 4.99/month plan even though this is what they promised. DO NOT Buy or Use this app! What a waste of time and money!!!!
Unreliable customer service 1/5
By RaghavJ
I was using burner for 6 months and suddenly I was not able to login. It asking to reauthenticate my number. But there was no SMS.
Contacted customer service multiple times with no proper solution. Unable to use the app for the past 2 weeks!
I did contact the legal team. It’s been almost 3 weeks. There is no response.
Pretty good 5/5
By ShadowHawk aka Herbert Zinn
It’s an amazing app and I’ve found it very useful. Works on both iPhone and Android OS. Yes I’ve had an android before but I’m currently using the iPhone. Simple to use and very amazing
The worst ever app to buy 1/5
By meerakaul
Twice kicked me out without giving me reason had to change number but never gave reasons or a path to reset the phone . Phone verification fails. Phone recovery fails. They take money and then halfway through the subscription terminate your access.
Burner app is awful 1/5
By eurjtjdudieirjd
App doesn’t work. Reloaded 2x and still nothing. Email support? We will see about that. Stay away
No verify 1/5
By Radrome
I’m currently returning to the application but the Application won’t send the code to verify my number.
Keep getting random calls 1/5
By 21_PILOTS_ARE_BAE
I signed up last night and this morning I got 12+ calls from a random number and 3+ from another. I’m not sure is this is the app doing this but I deleted it and they keep calling.
Even though Australian numbers are "supported", the app doesn't 1/5
By arleigh9
The creators of this app clearly have no clue what an Australian number looks like so that's cool
Show me the difference 1/5
By The Tumblins
I tried setting up appearance background different from my regular calls so I can tell the difference but they still come thru as regular calls. Ex: my normal background in my iPhone is purple; I set up my burner background as red. All calls come in as purple so I can’t tell the difference. I tried contacting support for help
This app does not work 1/5
By kyle30310
This app is totally unreliable and has cost me money and time. Sometimes you don’t get calls or texts. I paid for this subscription and I want a refund. This app does not work. iPhone XR
Doesn’t work without an existing number 1/5
By josh_hill
This app supposedly gives users new numbers, but it won’t do so unless you give it your number first, so it can’t be used on an iPad or other devices which don’t have a cellular number to get calls. Doesn’t really fit the voIP purpose.
Subscription 2/5
By leeleebost
How do i cancel my subscription?
Kanji...or something 2/5
By Sashastar4
Downloaded the app, needed to send photos and lots of text, purchased the year unlimited only to begin receiving texts in kanji or something. I reached out to their support and was told that was how they received the text. Talked to the friend that sent it and it was 100% in English. Support said they checked their back end and saw the same thing. Blamed it on the senders method of sending whether it was too long of a text or a third party keyboard. Regardless, do not feel like I’m getting what I paid for.
Great app 5/5
By ctschris
So far I’ve had this app for almost 6 months I love being able to separate work from my personal phone, along with not giving my real number out to strangers while working I literally have no complaints and would recommend this to all jump on the subscription monthly plan it’s cheap and it works
Great but 4/5
By MKG-8k
Wish there was a way to search texts, and the notes for each contact don’t save. They disappear next time you open the app
No good for signing up 2/5
By Anon23232
Tried to use a phone number to sign up for a Twitter account. Didn’t work. Didn’t get an answer as to whether or not it would work. Now I’ve wasted my money on a subscription. I should have waited for that answer.
Does not work for me 2/5
By trcfes dtg
You can test and message, but the call function does not work on my iPad. When you receive a call it sends it to my cell phone. If I wanted it on my cell, I would not need a second number. Frustrating.
Great App ! 4/5
By teax388
Good 2nd number for hiding your real number but is anyone else experiencing lost or erased notes if you’re using the notes section for each profile number?
Perfect 5/5
By MissQueenCC
I give hardly anybody my real number because if I want to change it I don’t want to pay $15. I subscribe and block how I want too. My everyday number is not tied to my social media accounts. When people import their contacts I don’t get suggested as a friend. This prevents co workers and other from knowing my personal business. I have tried apps by pinger and google voice. I did not like them and this is by far the cheapest option. I highly recommend it.
Could not answer calls 1/5
By Do not care!!!
Not impressed at all. Would not let me answer calls.
Good idea poor execution.
No longer works 1/5
By sdb_1970
I’ve been using the Burner app for over a year. They must’ve instituted a software change in the app, but it no longer works for me - when I enter my passcode/fingerprint to pay for credits through PayPal (as I did with no issues in the past), I get a message that PayPal needs to send an sms to verify my account and then the App Store pops up with a blank window (and no sms is sent). I contacted their support and have a detailed description of the problem and my phone number and all I got was a generic response asking if my question had been answered (?!) My recommendation is to find another app.
Can’t register to log in 1/5
By Frustrated2.02
I need the 6 digit code to log in and it doesn’t send it to me after multiple resends.
DOES NOT WORK! 1/5
By Mrs. Roberson13113
When I make an outbound call from my burner number, my MAIN number pops up on the caller ID. My main number is not hidden. I made a test call to home number and the calls were forwarded to my main voicemail number.
Worst app & horrible customer service 1/5
By mb29182019
Don’t buy
Cancel Subscription 1/5
By TaurinaDuchess
I have been trying to cancel my $4.99 subscription since I don’t need it at the moment and it’s impossible.
Great Concept - Unreliable 2/5
By MrWufz
Love the idea for this app. I sell things on Craigslist and using my actual # was getting me added to massive SMS spam groups. Worked great the first month. Just renewed and notifications stopped working. Only other thing that changed was update the other day to 12.1.4.
Sometimes I'll get notified of texts, sometimes I won't. Even when I do, upon opening the conversation, the app hasn't updated with the text (even if it was present in the notification)! The only way I can see it in those instances is to force-close and reopen the conversation. Other times, I never get a notification and when I go back to check, the other person texted me what seems like hours ago. It only shows me the last time I sent a message, so I'm not sure.
This needs to be fixed. I won't be renewing this month if it's not. Also, there should be a time stamp on every message. Either via pulling to the side like in Messages or long/3d-touching a message.
They sell your personal phone number 4/5
By robtbbbb
I noticed this more because this phone doesn't belong to me. So when I got the telemarketing calls from a unique area code I'd only used in burner I knew someone had taken the number I'd entrusted them with and given it to someone else. It's always unethical to give someone's private info out. Otherwise it's a five star app.
They sell your number to telemarketers 1/5
By Danapie1
Ever since I got this number I get daily incoming calls to the burner number trying to sell me sh’t. They sell you out I guess!?
doesn’t work 1/5
By Coolkid2287
i signed up for this app so i could connect this number to a tinder account but whenever i send the tinder code to the number, it doesn’t pop up.
Love it for my Inbound Client Number BUT...... 4/5
By Themikenoble
This is going to work great for the calls I get for my clients. I would love to see a whole different background when someone calls my burner number.
Also it would be great to assign a different Ringtone to alert me that someone is calling the burner number. I don’t put my clients in my Phones Address book. Could you please make this happen before I start paying for it. You guys do that I will definitely stay. If not.m for 5 more dollars I can get another sim for my iPhone XS Max. Thank you.
How do I cancel a line????? (ERGENT) 3/5
By King Unicorn
Just wondering, how do I cancel a line?
Takes customers $$ then claims account is not active! 1/5
By StDJ
I just paid $8 on credits via the Burner app today. After purchasing a temporary number that would give me 20mins of call time and a certain amount of text messages, I found I was unable to make phone calls. Any number I would call gave me a "this line has been disconnected" message even though the numbers were confirmed to be active.
I made sure I was connected to WiFi & cellular and restarted the app -- the issues persisted. I then followed the FAQs by deleting and reinstalling the Burner app and upon attempting to sign-in using my phone number I get an error --> "Oops this account is not active" message.
** Update **
- like other reviewers, they apparently banned my account after months of inactivity. But can’t explain why except that the have the right too. 🤔 A bunch of scumbags these guys...
A couple complaints. 3/5
By kaylanicole93
Overall, I love this app. I do wish sending video was supported. Also, when I try to add a note to a contact, it doesn’t save.
Lost credits 1/5
By metroalex
Don’t buy this app. The app has crashed over 3x. The final time it crashed I was told because I was banned. No reason given except they have the right to. Meanwhile they keep any credits you had.
Impossible to cancel 1/5
By Dgdghetbdxhdgdxhgsydgydhrh
I have made several attempts to cancel my subscription via the developers and ITunes instructions and there is no way to unsubscribe. The Developers/ company just keeps hitting my card. Please delete my account, whereby Apple will not feel obligated to bill me
Thank you
I have been locked out for days now 1/5
By Ryansal333
I used this 2nd phone number for sales calls and other work related calls. This is the 2nd time I have been locked out in the last few months. But this time, I am locked out for days!!
Is It Too Good To Be True? 5/5
By Night Lion
An incredible app that does what it says it will do with very little, if any struggle for the user! Truly...this is a great app. What would make it even better is if the developers could update it to work with Apple Watch as well. This would make me love it even more.
Scam!!! 1/5
By Iamdinadd
Do not download this app!!!!! This app is a scam!!!! No matter how many credits you buy you will continuously have to buy an extension or they will delete your account even with hundreds of credits!!! I asked for customer service and someone logged into my account and logged me out on my end!!! So I lost all my credits due to me having a new number and not being able to log back in... do not trust this app
Sad Day 1/5
By atyyvhobgd
Invested over $30 into this app only to have my account banned without explanation. These companies need to start being held responsible for their shortcomings. The app directs you to a support email that no longer exists...
Does not work as intended.Full of spam messages 1/5
By matitzabk
I just got this app to use for business as a second number but I am thinking of dropping it altogether. I kept getting spam text messages despite not giving my new number to anyone. When I tried to burn the number and got a new number the same thing keeps happening. I keep getting this messages with a link to a website. The website could be full of virus for all that I know. On top of all this the new number that I got after burning the old one does not work. I am not able to get any text messages or calls and the calls go to voicemail. Forget about support. There is not any phone number to call to alleviate this concern.
Smarter than publicizing your real number 5/5
By Jennkay83
The app does work well. I’m using it as a number for people to call during our fundraiser at school so I don’t have to give my number out to 200+ families.
Never received my 6-digit code😔 1/5
By HappiPlaya
I wantd a second number for business so that I can control business after hours. I read the reviews and downloaded the app. It asks for my country and p.number. An alert box pops up and says it is about to send me a 6- digit code, and gives yes or no options as to whether all looks correct. However, I never received the code, and there wasn’t any option for that. Sincerely , Lost & second lineless .
Bogus 1/5
By McDonalds Worker
Why it says free but after 7 days I gotta pay
THAT IS NOT FREE THIS FOOLISHNESS
