READ FIRST – Not for business use, shady company practices 1/5
By tr1999
The company and the product are of too low quality to be used for business purposes.
Firstly the app is buggy. In the 8 months I've used it, I have reported multiple bugs and issues with voicemail and contact management.
Secondly, the app does not handle international numbers. Instead of properly parsing international numbers (country code, etc), the app simply truncates these numbers to 10-digit US format. You get the feeling that the programmers do these types of hacked up short cuts everywhere.
Thirdly there is no contact integration. You cannot copy contacts from Burner to iPhone and vice versa. This type of functionality is vital for business use.
Finally, during a trip overseas I noticed Burner wasn't working. On my return I contacted Ad Hoc Labs support and was told that my access was terminated due to some unspecified "abuse" and "there is no appeals process".
Given that I use the app for normal calling such as ordering takeout and not for spam or illicit practices, I asked for specifics as to what "abuse" was committed (time, day, and called party), and the company went silent.
If these guys were truly serious about the app being used for business purposes, they would have a better resolution process than an arbitrary termination without explanation.
Note also that they intended to also keep the last four months of my annual subscription by simply terminating my access, thankfully after much explanation, Apple provided me a refund.
Ad Hoc Labs has, as a result, been reported both to Apple and the BBB.
BURNT !!!! 1/5
By Dot sjvgo gdnych
First you buy Credits or Chits. Then when you realize if you change your # You’re BURNT !!!!
And then you realized you can’t send photos so you go to upgrade and discover your credits are worthless toward a subscription even though you spent $20 ! You’re BURNT !!!!
Feckless Drivel ~~~,~,,..> Grab aHold⚓️! !
You’re kidding, right? 1/5
By rosooki
Step 1: Choose your country
Step 2: Enter your cell phone number
Delete.
Texting Works, Phone Doesn’t, No Instructions 2/5
By Telar1
So some of this is probably operator error since I don’t see many others with the same complaints. However, with no instructions, you just fiddle with it until you figure it out or you give up.
Im giving two stars because the texting sort of works. Texts are sent and received when I send them. I do receive texts if I am monitoring the screen and see it come in. Otherwise I stumble upon it sometime in the future.
IN NO EVENT DOES THE PHONE MAKE A SOUND WHEN A CALL OR TEXT COMES IN!.
So you have to press “1” to accept a call? Good to know. I had to read about it in the reviews. I do hear just the END OF an announcement when I answer the phone because I see on the screen I’m getting a call.
I have everything “on” in settings for this app.
Didn’t allow texts 1/5
By Frustrated Doh...
I specifically got the app so I could get an sms text so I could verify my number without actually providing it. Didn’t work. They said the number was unsupported. Waste of time.
Great App for Dating in this Modern Age 5/5
By Storm Matrix
This app is super convenient while using dating apps. It allows you to carry just your regular phone instead of two separate ones and with the upgrade you can block numbers just like your regular phone. If you find that the person you meet is crazy you can just burn the number and not the entire phone! I used to have a cheap Walmart family mobile burner phone but it was $25/month where as this app is only $5/month, so it’s definitely cheaper and way more convenient!
Unimpressed 1/5
By Krsnadasa
When someone tries to call you it doesn’t even give you the option to answer it, it’s very annoying. It sends you a notification that someone’s calling you but doesn’t give you the option to answer it, it just sends you a notification.
Messes up sometimes but overall i dig it 5/5
By Carina cariñosa
If it ever gliches, send them a copy of your burner bill. My was hiding in icloud, which i never used, so that has slowed down some fixes before. Overall, i dig it though.
Get it!!! 5/5
By jackfrost661
This App is amazing! Exactly what I needed!
Hahah find water? 5/5
By Good Clean Water
Hi-
Hi-
Ready?
Good app if it let’s you in 4/5
By gconrow
I am subscribed member. I had to temp remove app. I re-downloaded the app and even though I have a paid subscription it will not text me a code to enter. I am locked out. Decent app if it will let you in. Obviously, I would score lower if I am paying for am app I can’t use. I am assuming it’s a glitch.
Great privacy number 5/5
By Doctor D 50
Works great. No complaints
Best 2nd phone line and text 5/5
By crtw88
This is by far the best app I’ve used for a second phone line and texting!
Should have separate text messages access, have call outgoing call issues 1/5
By Ghgftgjkk
When we click on messages option, it only creates a new message but doesn’t show the list of previous messages received. We should have separate messages section.
Sometimes when I make an outbound call to someone from my burner phone, it calls my own phone number instead of calling the recipient.
It doesn’t recognize contacts saved using the iPhone dialer app when an incoming call comes on burner. Either it doesn’t save a new contact into my iPhone contacts list when saved using the burner app.
Should have ability to provide feedback within the app.
Inconsistent texts 2/5
By dmleong
I have a subscription for a permanent number for my business and it’s incredibly flaky. Texts don’t always come through, so I miss important information from people or they don’t receive it from me. The app is also slow and doesn’t load very fast. If you need a quick number, Burner is great. If you need a long-lived secondary number, look elsewhere.
A paid texting app? 1/5
By GSPatton
Give me a break, this should be free!!! NO NO NO!
Worked fine till terminated 1/5
By karno123
I had been using this app flawlessly for the past year till I was away on international travel. As soon as I left the country, I was not able to use the app. It kept asking to verify my number. I figured this was due to being away and figured I would tackle this upon my return. As soon as I got back, I kept getting the same error messages. Keep in mind, I am an auto renewing monthly member. I had to contact customer support who replied by saying my account was terminated for violating their terms of service. This seems like a vague response. Too bad, It was good while it lasted.....
Good 4/5
By alecyoga
The app is very good, it works and its cheap honestly, but when sending text messages, is there a way to know if they’ve been read or not? Thats the only thing that bugs me.
Great for Craigslist Tranactions 5/5
By markbyrn
Long time user
Can’t even log in 1/5
By mommoestrong
Every time I try to log in it says my international setting need to be turned on. They are turned on. I can’t even get into this app much less figure out how to make it stop charging me. This is a rip off!! Don’t download!!!!
It’s good. 5/5
By macarthny 101
This app was great I got a lot of pranks I for April fools! I do recommend this app if u want to scare or prank a friend or family member
Great app but could you add this feature 5/5
By Pixelwizard
I use my burner lines for my business and set it up so the burner number appears to my phone, however it would be useful if I could keep my setup the way it is but the phone number of the caller is displayed in the description screen of the incoming call from burner as I need to be able to separate my incoming calls per burner number and the only way I can do that is by maintaining the incoming calls to display as the burner number but I’d like to see the incoming callers number displayed somewhere on the screen that displays my burner number as well.....
My other feature request is I make 100 calls per day using my subscribed burner number and I’d like to be able to search my history of phone calls by the last 4 digits of the incomings phone number. That would allow me to easily search through my history of phone calls to find a call I may have made earlier....
Otherwise great app....
I wanted to add I realized I could search last 4 digits of a phone number in burner past calls using search of iPhone and it locates number in burner app and takes me right there. That allows me to do what I have to do :)
No Bluetooth? 3/5
By Bobby T.
For some reason I can’t listen to voice mail messages when using bluetooth headphones.
What’s more is my bluetooth headphone pretty much cease working with my phone all together when I try.
I eventually figured out I can get my headphones back if I force close the app. At least that’s better than restarting my phone every time I use the app.
I even made sure to go into privacy bluetooth settings, but there was no entry for the burner app,
Ap stopped working after 24hrs. No answer to support questions, just locked out. 1/5
By Ellmore James
NEGATIVE INFINITY STARS!!!!
I guess the folks at Burner must have asked themselves: “How can we make a simple phone app experience so horrible that an ordinary person will want to spend 20 minutes writing a one star review on the App Store? Here’s how.
This is a glitchy app that clearly doesn’t run smoothly on the latest iOS. This seemed to be working great at first, but after a few hours the app locked up, deleted messages, told me my phone number wasn’t valid, and basically just stopped working at all after less than a day. Instead of attempting to fix it or possibly do something useful or productive, I was asked over and over to let Burner send my phone a verification code, which it was never able to send because, I guess, the crew at Burner is terrible at making functional apps? The app keeps telling me to try again later, so I kept trying for several hours, mainly because the app also won’t let me retrieve several messages regarding a truck I’m selling on Craigslist, the reason why I downloaded this app in the first place.
Anyway, about 24 hours after I sent the email inquiring why my account wasn’t working, I got the vague, accusatory response saying I had violated the terms of use agreement, without any further explanation. I’m told I can contact their legal department for further explanation but I have a hunch that it would be a better use of my time to lick maggots out of a dead raccoon.
Good app but please fix the bugs 1/5
By peterp416
In iOS 13, each time I launch Burner it does nothing and I need to return to the icon screen then go to the Burner app again, then it asks for Face ID. Consistently.
Text messages also often don’t appear in the right order. And the refresh is awful. Sometimes I have to return to the conversation list to get new messages.
And when I click into a conversation it doesn’t scroll to the bottom (most recent). Stays at the top.
Please fix these.
Paid for texts but got none 1/5
By Jablochko76
Trail app said that I was out of texts, I paid for 3 credits or $1.99 and still not texts, basically paid dolor nothing. I I Want a refund Burner.
This app is amazing 5/5
By pupperpetter99
Omg this app is amazing, super quick and easy. It worked exactly for what I needed it for and I’m very greatful!
Stay far, far away! They will continue to bill you after deleting your acct, not answer emails 1/5
By Michael Robert Dolgon
I am only writing this review out of desperation, because it seems that although my emails to all of the support and any additional email addresses I could find for the burner team (at their new domain, as well as older ones like the adhoclabs one) have gone unanswered, despite now being sent multiple times over the last few weeks.
About 2 weeks ago I logged into my burner account to find that my (fully paid for, and yes, I still have the original receipt from the iOS App store from apple, as well as screenshots from inside the app and screenshots from inside my ‘subscriptions’ area on my App Store profile) account that I have held with burner since they first came onto the iOS app store had been inexplicably DELETED. This was awful, even more so because unlike others who have reported similar things happening to them in the many negative reviews I have read on here, I never received so much as an email from burner informing me that my account was going to be closed or anything of the sort. Apparently others have had their accounts closed for violating the terms of service and have been told to email the legal department at another email address, which typically results in them hearing no replies either from that email, and if they do get a response it’s usually along the lines of “sorry, nothing we can do”.
I have had one of the burner lines (it was a 3 line subscription, which I have the receipts and records of paying monthly for the last few years now, prior to which I was on a 1 line subscription and prior to that I had purchased more ‘credits’ than I can even count). So, I was spending a good deal of money and had this phone line’s info printed onto business cards as well as promotional materials I use for my business, in hindsight this was stupid of me but I never had any problems with burner before, so I’ve got no idea why all of a sudden they deleted my burners.
I can still log into the app no problem, there’s just no burners showing. I am hoping (praying) that this review - as these 1 star reviews seem to be the only way to get a hold of anyone at Burner - gets the attention of the developers and they reach out to me/help me recover at least the one line in question that I am desperate to get access back to. I had it hooked up to all of the various integrations like evernote, soundcloud, ghosting reply, even to some custom webhooks with your API. Also, I foolishly had signed up and used the number for a few backup 2FA recovery options on some accounts of mine. Not exactly sure what accounts because I have yet to discover the horror that awaits when I realize that I’m locked out of one of them.
So please, Burner, please, let me know what I can do to get my account back. I am more than happy to send you yet another email, from the same address that this app store account is associated with, with all my info - the phone number that is tied to the account, screenshots of the App Store receipts confirming the purchases going back many months, screenshots from within the app itself showing it empty, screenshots of the subscriptions area of my app store settings page (I had to cancel the subscription because it was set to renew again on the 20th and I’m not going to spend another 15 bucks for this when my account has been nuked for no reason but I am happy to re-subscribe if this problem gets fixed)...anything that is needed. My email address is the one that this apple ID is, the account leaving this review. I’ll try sending you another email with the subject line (so you know it is me, and to look for this specifically): “Desperate for help from Michael, regarding my deleted burner account-from my App Store review (with attachments)” - I’ll copy and paste this verbatim.
Happy to update this to 5 stars and change my review if/once this problem is able to be rectified. It certainly is of no doing of mine.
My account was disabled for no reason. 1/5
By M R Sharma
My account was flagged by some kind of algorithm, however I was using the app for legitimate business purposes. Nevertheless, they shut my account down with no chance to appeal. This is disrupting my business. Knowing what I know now, I would not have used this service.i would have used another service. I reached out to support and they told me without explanation that the decision was final.
Outstanding! 5/5
By *Blackhawk*
Simple Easy To Use!
Great Customer Service!
Highly Recommended!
Do not use this app 1/5
By A guy who cares about privacy
This app is designed to expose you to scam callers. I engaged with two of them for an hour do not download or click links they send you.
Question 5/5
By delknows
So like if I call someone with this number on burner if they called me back would they be able to hear my voicemail or no?
Awesome 5/5
By jishua w
Love the app
Just let me delete my account/number 1/5
By Sndndkdjhddjhchxhdhd
I keep getting spam
BURN THE HOUSE DOWN 5/5
By BoardLife310
This app is my most favorite app. ZAP y’all can’t find me no more.
Ripoff Artists 1/5
By bob bobberson 1234567890
Tried to upgrade to a 3 line subscription from a one line subscription, they charged me for both subscriptions, and I never got upgraded to 3 lines, and they won’t authorize a refund. Subscribe at your own risk!
Spam 1/5
By natashadarling
Within minutes of signing up, spam group texts. No subscription, no plan, no number. All I did was sign up and verify my phone. Coincidence? I think not.
Unacceptable. 1/5
By fbnwhebgkuevwn197473
Someone has been using this app to send me unwanted messages. I blocked the first number and they just create a new one, this has happened over 5 times. Is there anything i can do to stop receiving messages ?
Payment 5/5
By Lilddl903474937
It says it’s got a free 7 day trial,does that mean by the end I will have to pay even without premium?
Been paying for this for a year now ruined 1/5
By Bunnyfear
You took away picture sending even on my lines I’d prepaid for 90 days. Just to sell your subscription service. Dude. You’re not the only one in the game.
This App doesn’t work 10/3/19 1/5
By game 2 game
Don’t waste your money this app doesn’t work plus you can’t connect with customer service 🤦♂️🤦♂️🤨🤨
This is very frustrating 1/5
By iamfrustrated🤬🤬
I made an account. My phone number is not working because I put it into an app and it is not sending me the texts so I can verify. It is very frustrating. Please someone help me!!
Number stopped working 1/5
By reg20008
Had an ad on Craigslist and didn’t get any calls. Found out the burner number was giving a busy tone :/
Don’t waste your time with this app!! 1/5
By naija4life
No customer service number. No live voice to speak with. They will terminate your number at their discretion for no reason. They will claim that you violated ‘terms of agreement’ but will not pin point any particular clause that you violated. The fact that you pay on time via auto bill is irrelevant to them. In a way it feels like a type of Ponzi scheme. This happened to me twice already and I’m considering legal action. My account number is 3014537177. A word is enough for the wise!!!!! Stay clear of burner app!!
Great app 5/5
By donkey-butt
Great for weeding out the scammers on dating sites like pof give a fake number get free nudes then when that ask for money see-ya
Pretty good, but.. 4/5
By bumble scam
It would be five stars if you could send video.
Great and Easy 5/5
By cooliob4u
This is an easy use of app as well as the prices they allow you can just add it your regular mobile plan awesome! Will continue keeping this as well as will keep an update.
9/28/19
Cuts down on robocalls 4/5
By Nickey000
Lag between texts. Also can’t send video, only pics.
Use a different faux number app, they work better! 1/5
By WhoCaresGirl9000
(Update 2):YES, it is a problem with your app. No other app has this problem but you. “Second texting number” doesn’t have this problem.”Text me” doesn’t have this problem. “Phoner” doesn’t have this problem, but YOUR app does. I’ll just use those applications, I don’t want anything from you. Stop writing me and go fix your app. Thanks!
(UPDATE): To the developer- STOP spamming the same response to every reviewer and fix the issue with your application. None of the other faux number apps I’ve used have had this problem, only yours. It’s a problem with YOUR app.
Everything was going fine until I received a call at 5 a.m. It wasn’t a number I recognized, so I let it ring. I texted the person asking who it was and it was a complete stranger. I thought it was odd as I don’t give out this number and hadn’t posted it anywhere. I brushed it off as a coincidence. Just a few moments ago, I received two texts from two different numbers. Both asking who I was as I had “called” them. I was confused as I hadn’t and had no idea who they were. One person even sent a screenshot of the missed call from my burner number.
I don’t know if the app has a glitch wherein it’s calling random numbers or something more nefarious is going on. Either way, it was enough for me to “burn” the number and request the deletion of my account even after paying for more credits. I’ve used other number generator apps( Second texting number, Text me, or Phoner) and NEVER had an issue like this. After reading other replies, I see I wasn’t the only one with this issue.
