Complete Scam 1/5
By OriginalGuy5
Do NOT give these people you’re money
Bad changes 1/5
By Rickycen
Great app. Used it for years. BUT…. Now you cannot add on more credits to the number your using, so you have to pick a new number every month.
You are also NOT able to subscribe for just one line. This is unhelpful.
I will have to look around and see what other apps or sites will allow me to do this.
Disappointed.
Not guaranteed to work with Twitter 1/5
By Shadowfox1
Website advertises it can be used with a Twitter account but my provided number could not be used.
Support is the worst 1/5
By tech585
The length of time it takes for support is respond leaves much to be desired.
Don’t use 1/5
By LilLynn1010
If you are using this as a business line please don’t you can’t forward the calls paid for a service to answer my calls and couldn’t forward it to them also you can’t port the number. I can’t call certain clients because number shows up as spam for them.
Don’t do it! 1/5
By poo it tgirbjufgjnb
This is one of those companies that just want you to pay the $5.00 or more (if you’re a sucker) and once you realize it’s a scam, it’s too late. Just don’t even get suckered in, it’s not free and your account will get hit for $9.99 in 6 days, not 7, and when it’s over, all your messages are deleted like they never existed so you have no proof if you used this for a business number.
There is no notifications
There is extreme lag between receiving
There is no support
Do yourself a favor and pass this app right by
Message problem 2/5
By Lanre spender
Good but I can’t text anymore it’s saying I’m unable to send messages 😢
Best of it all 5/5
By Lloyd_Troy231
Best number ever
Not good for verification, missing texts 1/5
By truthretailerofjustice
This app was working well for verification codes, then, it just stopped receiving texts from automated verification systems even if the texts were sent and some numbers given were not recognized by social media companies at all
Where can I cancel this subscription…. 1/5
By chaneljl
Where can I cancel this subscription they giving me “the run-around”
Tried 20 numbers. None worked for google 1/5
By pab1000
If you are using this to setup another google account, I wouldn’t waste your time. I tried over twenty numbers and none made it passed verification. Lucky it was a seven day trial. I simply cancelled the subscription.
GARBAGE 1/5
By Love is on the move
These people are a complete joke. You pay for a subscription and everything is fine, then all of a sudden you get told to renew for no reason because they will expire, when they shouldn’t. No one emails you back and they drop. They then tell you your history can’t be retrieved lol. They have updates and your phone completely stops working. This app used to work fine. I think they have garbage people working there who like to be rude. Guess what? You need us, not the other way around. There are plenty of burner apps.
Not working and customer support run around 1/5
By Compassionate Libertarian
It tried to buy a 7 day trial. It charged me immediately. Strike one.
But then it didn’t ever work. It won’t connect any calls or texts. I’ve tried deleting and re-downloading but that didn’t fix it. I’ve tried deleting and reissuing phone numbers. That didn’t work either.
I contacted customer support. They told me, before they even asked me what the problem is, that it’s not meant to be used on more than one device or on a device not associated with my cell number.
The thing is, I’m not trying to do that. Not even close. I said so in response.
They apparently don’t read because they responded with another long email with the same advice and no solutions. Twice more.
I have requested a refund and they are ignoring that so I’ve had to go through Apple.
I never write bad reviews unless I’m being ripped off.
Good++++ 5/5
By Amayowa48
👍👌
Verification code 2/5
By joechad1
If your gonna charge for a app it needs to be bug free ,, the price has went up drastically over the past year for this app,, the texts are slow coming in, you can’t receive or send video, and it kicks you out of your account at least 2 times a day and you have to get a verification code to get back in .. I have emailed about the kicking out problem but no response back
LOVE IT 5/5
By Carebear Happy
This is a great app! I can burn any number I create and make a new one very quickly without any problems at all. I like being able to have three numbers at a time to use let alone if I want 10 I can have 10 if I subscribed that particular plan. It functions perfectly. I haven’t had any problems at all with any glitches or anything. I can’t say enough good things about this particular app when it comes to burning and creating numbers quickly without having to re-purchase, over and over and over again.
KEEP UP THE GOOD WORK!! I
“Account error” 4/5
By Matthewboymee
Your support service is the worst have ever come across. I’ve been writing your support about my account being suspended for no reason and anytime I want to login it keep saying account error and I should contact your support for help but have done that since last week and there is no response back about reinstating my account back.
I do have an active 3 line monthly subscription on it which you guys didn’t allow me to use because of your selfish interest, you also didn’t allow me to use another email to get another number since I have an active subscription for 3 lines which I find so absurd.
All I want to say is that you people are a scam and a sham for ripping me off my money
must sign up with phone number 2/5
By Alexwoods17
waste of time
Can’t even receive outside texts 1/5
By DrWhoAteMyBacon
Just got this app to make some new social media accounts and for each one it wouldn’t send me the verification codes for those social media apps on this.
Defective subscription process 1/5
By trying cmb
I used to enjoy this app but it keeps on giving me notifications that subscription is expiring even though the plan is active in Apple & I get charged. I lost two numbers so far..Not going to use this anymore. Not trustworthy
Switching lines 3/5
By RCA_KY
Issues switching from one line to another. It’s frustrating when you have messages you can’t access.
Great job! 5/5
By BLESSINGSCALLINGME
Best app to use if you really need to make an important phone call or text
Should say in description US-only 1/5
By UrbanUnbound.com
Lest wasting data
No more free use? 1/5
By rumham9
2/2023 UPDATE: I redownloaded this app after a couple years and am super sad that you can’t use this app for free anymore. You used to be able to use a number for up to a week at a time for free or keep a burner number(s) indefinitely for 4.99 a month. Now the price is up to 9.99 a month for a single line and you don’t have the option to use the app for free. Why does everything have to have a subscription these days?
I would still use this app if I had the option to use one line for 4.99 a month but the new pricing model and redesign of the app has turned me off from this app completely. Bummed because I used to love this app!
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My company doesn’t provide work phones but still expects us to use a phone for work. Burner has been a lifesaver for this reason and I’ve recommended it to a few of my co-workers who also love the app. I love being able to turn it on do not disturb mode during my non-working hours, as well as being able to record a custom voicemail and being able to set auto-reply messages. I only wish the app would have the option to set the do not disturb mode to set days/hours so I could set it for my work hours and not have to manually turn the do not disturb mode off and on myself.
Does Not Work for Verification 1/5
By muni_badnaam
Bought an annual subscription and never used it because verification codes do not work. It worked temporarily during trial and completely stopped after purchasing. Save your money and don’t use this app. Had this app worked I’d have stayed as a long time customer. Wasted $60.
Was told free trial for 7 days. Just got charged 19.99 and only had it 5 minutes 1/5
By tiredamerican2020
Was told free trial for 7 days. Just got charged 19.99 and only had it 5 minutes
Best way to buy and sell cars online 5/5
By Rover Droid
Fixed the issues. No worries
App crashing 1/5
By El Panda radio
It’s being 3 months since I contacted you about the app crashing , and still no answered .
Did not work on dating site 1/5
By Tmr12345678
Entered the burner number for dating site verification and it was rejected.
Stable connection 5/5
By Memory037
Have been able to make and receive calls with no issues.
Worst customer service (Updated) 3/5
By Timvvoss
Update: After posting this review they reached out and solved my problem however, it took another 2-3 weeks to get it solved.
Original review:
I changed my phone and can’t log into the app. Requested help from the support, after over a week of back and forth emailing they now they’ll me that they can’t help me and their team is working on a fix. So I can’t get access to my number although I’m paying monthly for the subscription. Absolutely unacceptable!
Awesome 4/5
By Akitid
I love the burner application,it’s literally the fastest and you can send any amount of texts in a single message if you want.
UNFIXED KNOWN BUG LOCKS YOU OUT OF ACCOUNT 1/5
By Girardian
I have been a Burner user for years and they have an unfixed known bug that auto quits the app after sign out. One month later, and any fixes her updates? No. TERRIBLE.
I have the latest iOS on a non-jailbroken Apple device with the latest app installed. It still doesn’t work. Weeks later, after repeated attempts to contact customer service and request for affix. I received an acknowledgment that the bug is known. Nothing is being done about it. And yet the company is still happy to take my money on a monthly basis. Boo Burner. Bad form. Get your house in order and stop turning tabs into haters!
It’s….? 2/5
By GongVibes
Just went to the Burner website to read sbout updates snd fixes.. did not see anything related to iPhone not ringing when Burner is installed. This has been going on for a long time. Maybe I could keep it installed on the iPad only? Any ideas?
Thanks
Dialpad Common Sense 1/5
By ShutYourAppTrap
Updated: The support email address they provided in their developer response bounces, and the contact link on their support page doesn’t do anything.
For crying out loud, on the dialpad, if I hold down the backspace button, clear out the entire phone number so I don’t have to press the backspace button ten times to start another call. This is common sense UX stuff.
Broken App 1/5
By Uber_Rider000000001
I made a purchase for $14.99 in the app. After taking my money I received error messages stating the products could not load & sorry for the inconvenience. I tried on my own and there is no way to remedy this error. I emailed support for a refund. This application had many errors & needs to be fixed!
Not working 1/5
By flextara75
One been using the all for years and while I’ve had a couple things i wasn’t happy about they’ve hit a new low, it doesn’t work at all anymore and hasn’t for days. When i send messages they don’t go through at all. I want my money back from the last two years.
Crappy Scam 1/5
By VickyLanell
Purchased 12 credits won’t give me a number.
It’s bad now. 1/5
By Useless
Used to be a solid app, but unfortunately it’s bad now.
Burner 5/5
I really love the app infact the app is the best among all
horrible app scam 1/5
By Denzel McKinney
paid for the app to change my banking information, and waited for hours to receive verification number.. don’t fall for the SCAM!!!!!!! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Used to Work - crashes all the time 1/5
By yldevo
Crashes every time I open it. I emailed support and they said they would not help until I wrote a review - so here it is.
Didn’t work for me 1/5
By 31.jay follow me
Made new account. Wanted free trial. Apple ID payment method declined. Added new good card. Free trial no longer available at all. Tried deleting account and re create it for shot at free trial. Number blocked from service after deleting account. Good bye burner. Good thing I didn’t spend money because I was so close.
I purchased 3 numbers and they don’t receive messages sometimes it’s only one number 1/5
By n hi inhhhjkjj
This app is on its last feet since the latest update. Please fix this to where you can use every number you purchased and receive all messages now. Fix this ASAP.
Stopped working 1/5
By Doesn’t work. Shocker.
Since my prior review was taken down, let’s try again. Do not buy a one year subscription because when the app stops working two months later, you can’t get a refund. You also can’t cancel your subscription within the app because - you guessed it - the app stopped working! Meanwhile, you miss lots of messages befor you realize the app isn’t working.
Awful now- used to b good 1/5
By Nora4201981
This app must be losing money and tries to force you to subscribe that’s why I ditched it for a different Burner app.
I used to purchase credits get a burner number & if I wanted to keep using it for phone calls and text I could just purchase more credits. Now you have to subscribe for some reason or get another number. Also since they started forcing subscriptions I’ve been getting tons of spam calls and texts. Thumbs down. Way to run ur app into the ground.
It needs to be fixed a it won’t let you use all of the phone numbers 4/5
By Matt8282727732
The update messed the numbers up as you can’t use all of your numbers after this new update. Please fix this and update it again so we can use everything properly as it was before this new update.
Meh 2/5
By mh95008
Frequently does not work and can’t update. Missed a lot of calls and texts.
Does not work - comm error 0 - known flaw 1/5
By Burner user (former)
This app has a known flaw that does not allow it to work on iOS. I have contacted support numerous times and they tell me it is a known flaw, but they continue to sell it and take your money through subscriptions.
Fix it or delete it burner. Shame on you. App Store should delete you.
