Kills cell connection to internet 1/5
When camera is connected to iPhone XS by WiFi, phone drops data connection to cell tower. I suppose phone is stupidly trying to get internet connection from camera.
Only works half the time if that. 1/5
By The Phoster Dad
If you need a quick upload to your smartphone or tablet, I wouldn’t count on this app. Perhaps Canon should put just a tad bit more research and development. This is the worst by far.
Having hard time in connecting 1/5
By Raj trp
System design should be quick and user friendly, I’ll return my camera
App from hell 1/5
By fed up 52
I have been trying to connect my Elph 190 for over an hour. I am still working at it. There seems to be missing steps in the app’s instructions. The camera is top notch for it’s price point, but the app is the worst I have ever used or attempted to use. Maybe it works well once it is operational. But this app is reason enough to avoid Canon point and shoot cameras.
The worse 1/5
My camera battery actually died while I was waiting for my videos to transfer to my iPhone.
Slow live view 2/5
By DJ Bambam
This app was one of my favorite features for my 5d mk4. I could use it as a remote trigger with live view on my phone. But the latest update has slowed that view down to maybe a frame per second. It’s like stop motion. Please fix this app. I miss the old version that worked flawlessly.
Having issues 4/5
I can not find the code that it is wanting and that it is a small cannon Camara I can not find wee the WiFi Botton is please reply
Never Reliable 1/5
I rarely am able to connect to the app and use my smartphone as a remote. Over the past two years of using this app it’s maybe worked 25% of the time. It’s not worth the frustration.
The app just looks bad 1/5
The old app had a better icon. Now it is all marketing and ugly. The old UI and UX of the old app was better. They need a lot of work. I would go back to the old team or old designer and get the old app working. Worst part you are force to use this app and not the old one.
Good but not clear 3/5
I love this app to transfer my photos but when I tried to connect my camera to my phone today it asked for a password which I don’t have access to😣 Somebody help
Would give it ZERO stars if I could. 1/5
Spent 2 hours trying to get this app to work and it was a complete nightmare. The camera would connect to my iPhone and as soon as I opened the app it would disconnect. 15 times in a row with the same result. Well at least it consistent sucked. Never purchasing another Canon product again.
Doesn’t work! 1/5
By The Ed-man
Th Canon Connect app USED to work on my iPhone 8 but does nothing on my iPhone 11 Pro Max. Awful, awful, awful! 👎🏻
Fails to stay connected 1/5
Never stays connected with my iPhone 11 Pro
As a professional, I tried it once. Not for pros. 1/5
I would not recommend this app to any professional photographer. I was within eyesight of my wifi base station, and it connected fine the first try. When I tried to reconnect, this app couldn't see my Wi-Fi. Also, it is very slow even within 100% signal range of very fast Wi-Fi. When was the last time Canon updated this app?
Used to work perfectly with my R until the update 2/5
Used to work perfectly with my R until the update, now it doesn’t connect and the camera doesn’t even show up on the app
I’ve never experienced anything worse 1/5
Extremely unreliable!! Works few times, then suddenly stops working in a critical time. It’s infuriating at the least.
Screw you canon 1/5
What a headache. It used to kind of work but now I just stare at a spinning wheel until the battery dies. I guess it’s time for a Sony A7
Interesting feature 4/5
By DA b3st773
Not sure how to open a support ticket. I found that every time you move files between the camera on the ipad, it creates a separate album folder. I just discovered I have hundreds of empty albums from Canon on my ipad. May not take up space but feels very untidy. I do like the software.
Doesn’t work 1/5
Doesn’t work with 90D & iPhone 8+. Will not connect. Acts like iPhone connects to camera then camera try’s to connect to iPhone, then iPhone starts searching for a network. Canon has never been able to develop phone apps that actually work.
Definitely selling this camera now 1/5
This app always sucked and was super buggy, but now it doesn’t work at all.
Canon Should Be Ashamed Of This App 1/5
By Pro Studio
Of all the apps I associate with professionally this has got to be the absolute worst. I tested it for one week at various photo shoots. My iPad was inches away from my Canon R. It lost connectivity every few minutes. The iPad was set to stay active and had an external power supply. I tried it with Canon 5D Mark IV - same drop of connectivity every few minutes. I attended a Canon workshop where the Canon photographer was using his iPad to show the students the images as taken. He spent most of the workshop trying to reconnect to this app. I was hoping this latest app version may have improved connectivity - it does not.
Way better on Android 1/5
When I used this on my old android phone, it worked just fine. Now on this new phone, I am unable to even connect my camera to my phone. A real let down.
Just can’t connect 1/5
Disappointing is a polite way to say it. Connecting the camera to the app is a pain. I’ve been sitting here for 20 mins going through different ways to connect. And that considering I’ve connected the same phone to my camera previously. I had similar issues about an year ago. It’s amazing that they haven’t fixed it for so long.
After a lot of effort, I was able to connect to Bluetooth. When I click the icon to retrieve pictures, it asked me to connect to WiFi! Why do I need to connect to Bluetooth AND WiFi? Anyway, I just wanted it to work. So I went ahead and allowed it. After waiting for ~2 mins, I gave up.
Camera tech has caught up. And if canon is going to not care about their app, it’s time to move on to Nikon or Sony.
By Alexis Vilai
I’ve used this before and it worked great. But then when I tried to connect my camera to my phone, it keeps failing and saying that it’s not in reach when they are literally right next to each other.
Bluetooth Connection ti iPhone Stopped Working 1/5
For the first couple of weeks, my canon m50 would connect to my smartphone with ease over Bluetooth. I updated my iphone’s software last month and now the Bluetooth connection does not work. It’s always stuck at “pairing” or “operate the camera to connect”. The only way to connect to the camera now is over WiFi but that’s extra steps that make it much less convenient. I am disappointed with Canon’s software experience. This experience goes against why I bought the camera.
Update soon 1/5
it doesn’t even work, it loses connection to the camera and won’t let me save photos. please fix this and include video transfer in the next update.
Doesn’t work 1/5
It refuses to connect, my camera sits there saying it’s waiting for connection.
App not locating Camera that is sitting in my lap 1/5
I was excited for this app to be able to show clients images on a larger screen (iPad/iPhone) without the need of a laptop and cables. I know there is some recognition of my iPhone occurring on the camera end as the screen changes on the camera telling me to open the app once I’ve connected to the camera’s WiFi. However the app is not finding the camera that is right below it. Ive uninstalled, rebooted, switched off and spun around three times but still nothing. Time to get to work on the app glitches Canon.
Atrociously bad. Unlike Canon to have something so useless. 2/5
This app can not be counted on at all. If you can get connected and often you can’t, you’ll lose connection the split second your phone goes to sleep.
Then instead of just launching the app normally like when I got it I manually must select WiFi click menu settings, etc etc essentially going through about five or six steps to get it connected again.
A dinosaur cable is far more effective this app is so frustrating I want to give up digital photography and join an exclusively film 4x5 commune.
Canon has never let me down with a product but this app is total junk and makes their brand look out of touch.
I don’t want an extra trigger when I have a phone right here with me at all times.
I don’t like this app at all it works very slow!!!
So this is what I never had a problem wit this app until I updated my phone and the it said I open setting and verfiy use bc I was tryna download my clip and I won’t let me so I u have any advice please help ASAP 🤦🏾♂️🤷🏾♂️
The application does not work 1/5
The application was working for my iPhone 7 Plus, upgraded to iPhone 11 iOS 13 and the application does not work, I have an 80D camera... poor support
You’re better than this, Canon 3/5
I rarely write reviews, but I have to echo the other reviews as of late. This app is just too difficult to navigate. Even for the expert it’s far too many steps. I came to the App Store to see if I maybe missed an update or if maybe this app was retired. Then I ended up looking for a replacement app. I used to love using remote live view. It came in extremely helpful on many occasions. Unfortunately, I’ve not even been able to maintain a solid WiFi connection to the camera from 3 feet away. The app tells me I should move closer. If I were any closer I could release the shutter myself. I have small trigger remotes for that sort of thing. That’s not the point of the app. The point of the app is to allow usage of the technology in a way that makes it more convenient to catch a great shot of landscape without freezing near to death. Or getting the shot of a certain bird if you’re a bird watcher. Great feature for nature photography. If it would work. I’ve kind of just given up on it.
WiFi dropping/images not downloading to iPhone 1/5
After about 5 minutes I can barely connect to WiFi from my camera and then if the WiFi doesn’t drop, I can’t download any photos from my camera to my phone because the WiFi function seems to be poor since iOS 13.
I have iPhone 7, iOS 13.2, deleted and reinstalled this app to day, cleared the WiFi connect settings on my camera to re-establish a new WiFi connection to my iPhone and none of this has solved the problem.
The camera is almost pointless to me if I can’t seamlessly download photos from the camera to my iPhone.
Please resolve this issue.
Connection is TERRIBLE 1/5
By molson molson
When will the developers make the connection work easily and consistently!?!?
It never ever works!
It should be able to send videos more than 2 minutes 3/5
By Mr. Ocelot Guy
I have long videos I want on my iPod touch 7, but this app won’t let me
Awful, complicated interface 1/5
Too much configuration. This should be seamless but it’s a never ending display of text, menus, and dead ends. There’s a good app in here somewhere. Make it simpler and more reliable, Canon. You’re better than this.
Inability to connect via WiFi 1/5
Since iOS 13, this app has been useless on WiFi with my 5DMIV.
It’s hard to connect 1/5
By Xianbo Liu
The connection with the phone is too hard for me each time when I wanted to use.
Almost can’t use for the latest version.
Absolute Crap 1/5
The app keeps freezing on my iphone. Also, phone keeps disconnecting. As usual, no contingency instructions in the tutorial. If it doesn't go perfectly you're on your own.
Nice camera: horrible software 1/5
I like my canon sx740 but the camera connect app is just horrible. Interface is from the 1990s and WiFi and Bluetooth functionality is incredibly awkward, unreliable and hard to use. Come on Canon - get a grip. If you can’t make software, find someone who can. No wonder people are abandoning small cameras and just using their smartphones.
Very Poorly Designed 1/5
Bought a brand new 6d Mark 2 and was really looking forward to using the WiFi connectivity since none of my older Nikon sales had that. Really really disappointed. After spending an hour or two trying to get the thing to work I just gave up. Needs serious improvements.
Wont connect 1/5
I used to be able to connect my camera with ease. Looks like they updated it and now I cant gain access to my photos.
Won’t download CR2 images from G5X 2/5
It does download CR2 images from my 80D. It does download JPG images from either camera.
Disappointing App 2/5
Not user friendly at all with any feature especially connecting app with EOS-R.
Loses Bluetooth connection frequently one you are able to connect.
Functions can be laid out more succinctly
Please Respond ASAP 1/5
By A Troubled Man
I got the app and the photos were getting transferred but the videos aren’t, Idk why they’re not getting sent or why you guys haven’t fixed or said something about it but I really need to send the videos to my phone so if you guys can fix this or I’m doing something wrong, please tell me ASAP
Photos load blurry 2/5
The first photo loads in focus. Any after that are blurry, so I’ve had to load them one at a time. This is a recent issue.
It will test your patience! 1/5
By Louise Z.
The functionality is great but this app is really going to test your patience especially when trying to connect.
It will randomly disconnect, crash or will have a really difficult time connecting to it. It's honestly very annoying and needs major updates ASAP.
App needs work to improve 1/5
This app always drops camera connection, many times while I’m right in the middle of selecting and/or importing images, causing me to have to restart the process time and time again... and that’s if I can even get to this step. Lately, even though my camera and the app will connect to each other, the images do not appear in the app. Sometimes there are just blank squares where the photos would be, while many times it’s just a completely blank screen with nothing at all. As if I didn’t have any photos on my camera or something. Please fix this application!!