Uninstalling reinstalling 2/5
By Talk slot
I am finding myself uninstalling the app and reinstalling the app to get it to work. Every time I go to use it it’s never consistent. I wish they would fix this! It’s very frustrating, I tried to print from my XS max And it shows no air printers found and I have to go through the whole process all over again and I don’t have time for this!
Terrible conectivity 2/5
I ised to have an HP ..multi printers..now problems at all but expensive cartridges...switch to canon tank..what a nightmare... need to configure everytime I use my Samsunf phone or Ipad...
Worst app! 1/5
By Nikki Jerrett
I’ve had to remove the app multiple times since I’ve purchased this printer (bought it last week) and then reinstall the app to get my printer to work
Rarely Ever Works 1/5
By Bri-Ann M.
I was excited about being able to print wireless from my iPad. Unfortunately, it rarely ever works. The app is constantly closing unexpectedly and every single time I try to use it, I have to go through this long drawn out process just to get the printer to POSSIBLY connect to the app. It was supposed to make things easier but has been more a source of frustration than anything else. Very disappointing...
Mx490 crashing app 2/5
Every time I hit scan the app closes
Printing shouldn’t be this hard 1/5
A printing press would take less time than trying to print out something from your smartphone.
Want a doc from iCloud? There’s an option. Trouble is, once selected, you get a screen saying there are no printable docs on your iCloud. Funny, I though pdfs were printable. Silly me.
This is truly awful. I’ve spent an hour trying to print two pages of a pdf using two different phones. On one, the app crashes as it’s trying to print. On the other, it just won’t even connect to the printer. The canon printer, through the canon app.
Then, somehow, the second page printed but not the first. That’s when the whole thing just stopped functioning completely.
Who thinks up this rubbish? This is horrible. Did anyone even test this?
One star. Awful app. Canon should be not only ashamed but embarrassed by this travesty.
The worst 1/5
20 minutes of messages like “communicating with printer” and “acquiring printer information” only for it to fail and not print. I’ve tried via WiFi and with direct connection, nothing works. Best part is the printer gives me a “easy connection successful” and it still won’t print.
Tired of this 1/5
By Dante Danis
Keep disconnecting. It works 1 out of 10 tries. I bought new printer for upgrade, but I feel like I downgraded it. Air print is not working with this printer too. Going back to HP
Not working at all,such.
crap design 1/5
Works great on MX922 5/5
It worked great on my MX922. It needs to be linked to your WIFI router not only to your computer or just to the WIFI. Once the WIFI connection was complete the App worked fine on my Apple IOS 6s phone. I think my phone is connected to my WIFI and that is why it has to have that connection.
If I had no WIFI and no computer, just a printer on a stand it might link direct. I have not tried this as My phone is linked through my WIFI, allowing me to print from around the house.
Highly recommend, this my second cannon MX and they both work great. Just never let the ink run out, the heads overheat and warp. Replace tanks early.
Stupid app keeps closing and it’s stupidly annoying
Absolute junk 1/5
I have never left an app review before but had to because this app is a nightmare. Problem after problem, every time you get one issue fixed another arises.
Stopped communicating with printer MaG5220 1/5
By wii it etyr
Android app still works, but iphone does not. Piece of crap.
App won’t connect to my printer. Says “acquiring printer information“ for 15 minutes and still doesn’t connect. Fix the app or take it off the App Store.
Worst wireless app ever!!!!! Won’t connect... fails every time ! When i go to print it takes me out of app !
Only gave it 1 because zero isn’t an option. Freezes every time I open it. AWFUL.
Works great 4/5
Works great, just wish it would have the ability to show the DPI when scanning
Works well 5/5
Works perfectly with my Canon Pixma TR
8500 with no issues so far.
Every time I try to ad my 2nd photo it freezes and I have to start over
No work with iphone 1/5
No work with iPhone please update the app very difficult to conect
I hate this app so much 1/5
It doesn’t work most of the time and the printer is trash
It works 4/5
It works pretty well my only qualm is that it doesn’t have an option to scan legal documents.
So easy to use!! 5/5
I had to print some things from my phone and the settings were set wrong, and there was nothing I could do about it. I downloaded this app and it help mrs so much!!
The app crashes a lot 1/5
By Jessy Alva
Anytime I try to print anything, a message shows that there is no communication with the printer. After that the app crashes
No double sided print or 3x5 paper size? 1/5
By Fix the badge count
When printing through the app, why is there no option for double sided prints? Also, why is there no 3”x5” index card paper size option?
This App is Perfect 5/5
By Be do bedo
this app is perfect for me to print out my picutres
By Lastar Rushon
I can’t print ANYTHING! It looses connection with the printer every time it reconnects. Don’t waste your money! I have to send mine back!
Really upset about this app 1/5
By Angie Kendrick
Really don’t like this app every time I open it to try to print a photo it freezes. If I am able to print a photo I can only print one and it Hass to be quick. If I linger inside the app for too long to select a photo it freezes. Worst app I’ve ever had to deal with
Scans Perfecty 5/5
Got this app to scan direct to my phone instead of open my computer every time and for that it works perfecty, even converting to PDF.
App crashes 2/5
I can never seem to open my app without it crashing seconds later. I’ve updated and deleted the app and had to re-download it to get it to open. Crashes every time and it is very upsetting
It doesn’t connect through wifi 1/5
I’ve an iPhone 7 plus and that printer has worked only once through Bluetooth, icloud, wifi, etc.. since i got it.
It’s just awful
Not worth it 1/5
By Suckered Purchaser
The app is not the time. Printer never connects to WiFi, but will print with USB cable.
Works good 5/5
First you have to install on PC with the printer cable in order to activate wirelessly working now it's working on every device wirelessly and I can print anything I want I am happy with it
Unreliable crap 1/5
By sunny bottom
Jittery display 3/5
This latest release is very jumpy in ink status screen on my iPhone 6sm
Just a question 4/5
Are you able to print multiple photos on one sheet? Where can you find a print layout feature in the app? Or how do you choose photo size of the one you want to print?
Does What It Says 5/5
I have an older Canon MP495 wireless printer and this works great for printing things from my iPhone XR.
App does not work.
Upgraded to iPhone max 1/5
Ever since I upgraded to the newest iPhone from iPhone 8 Plus is has yet to connect. Through router nor direct connect
Freezes. Doesn’t work, iPhone X 1/5
Freezes upon selecting a photo to print. Must force close every time.
Best printer app you can not print with. 1/5
By The HVAC Guy
Update to review;
Still not much help. App does not recognize either of two printers in the office and rarely finds the one at home without fiddling. One of the two printers show up on air print. Both show in printer settings that they are on the network.
The app is frustrating though it does save on ink and paper.
To wirelessly print a photo with this app is almost always a struggle.
Turn on, turn off, reconnect, restart, reinstall. Around and around, but few printed photos.
The app is very good at trying to sell paper and ink but there are no need for those, it rarely prints anything.
Why do large companies such as Canon with what would be good products have no concept of a USER friendly app? (Not my opinion only look at the ratings)
The app probably deserves better than (1) star, though with the resources of Canon it Should be much better than it is.
keeps crashing 1/5
pls fix. i can’t use and if i can it makes me delete and redownload to get it to work ONCE
Doesn’t work on my IPad Pro 2/5
Works great on my phone and my old iPad mini, but for the iPad Pro, whenever I click the “print” button, it opens Apple’s print utility which looks for an air print enabled printer. My printer is not AirPrint enabled, which is why Ihave this app. So now I have stop what I’m doing, and switch devices to print.
It doesn’t work 1/5
Ever time I try to print from my iPhone I get a message that it cannot find an air printer. I have a canon MG6120. I registered it on the app. The app found it to register it, but when I print I receive same message- no air printers found. Very frustrating.
Saving to files is annoying 2/5
By Ｓａｓｓｙ Ｃａｓｓｙ
When you scan something and hit save to files, they're saved somewhere only this app could see. To even access them I had to go to document/photo print and select them there.
Too limited 1/5
This app is way too limited I cannot print from my emails or notes. Definitely not easy to use or useful to my personal needs.
Prints amazing quality photos 4/5
The app and printer worked great right out of the box. Easily started printing and I’m so in love with the quality of the prints. I only wish that the paper had a sticky option like my HP Sprocket prints do. I love the WiFi direct print capability with my Canon EOS, makes it great to treat this like a “photo station” when I’m at events.
Some areas to improve:
• clarify that photo paper should be loaded face up within the app and on the paper pack
• selection of photos in canon app is clunky and when you accidentally choose a photo, you can only remove it in the final page before printing. Additionally, the pop up message to remove a photo for printing is unclear
• the fact that the photo editing/layout app is different and not integrated into this printing app is peculiar and unnecessary. HP Sprocket app allows you to edit, create and print all in the same app
Works great for me 5/5
This app works great for me. I have an older printer (MP495) so I did have to restart my phone before the app would find the printer, but once I did that, worked like a charm. As mentioned in other reviews, make sure you give the app access to your photos if you want to print photos.