Won’t let pre-approved customers to log in! 1/5
App is not working it will not allow pre approved /prequalified customers to loginWhich is horrible and the only reason that I downloaded this app as it makes it easier for us to make a decision on what vehicle we might purchase and would pre-populate my specifics as far as preapproved amount & estimated monthly car payment depending on length of loan. What a waste
Can’t log in 1/5
I can log in on the website but not the app.
Doesn’t work 2/5
The app doesn’t save your information. There is a sign-in screen but, after you put in your credentials, it doesn’t do anything.
Loan calculator 1/5
By Dom Hvac 101
Why can I not see what I will be paying for years I have worked on my credit and now it’s time to make a final move and my own bank Cap one will lead me blind into a dealership OT HAPPY I have called 5 to 8 times and every time they say they are working
Capital one auto navigator is the best app!!! So easy to buy and look for a car 5/5
I cI love capital one auto
I don’t understand why I can shop for a 2021 but not a 2022.on this app. It’s the same dealership but it won’t allow me to shop!!!
RETURN CUSTOMER 5/5
By HAPPY FIREFIGHTER
My title says it all my experience with you was so awesome before. I came back for a second time and I’ll probably come back in a few months for my daughter’s first car
Very simple 1/5
Won’t let you sign in
By Abuela Sarita
I enjoy utilizing this app to help me find the car I want. Thank you 🙏🏼
Very recommended if you are confused where and how to find your future car. 5/5
I would recommend to everyone who is looking to but whether new or used car. Really helpful by estimating your monthly payment, the APR and telling the history of your if you gone purchase used one.
login and up time issues 2/5
By tone tone.
I downloaded the app because of you use the browser- you get logged out if you navigate away for ten seconds. Download the app and can’t login if I selected “remember me”. Can log in without. But, again - cannot navigate away or be idle for too long before it times out. Also, if the APR and payments can’t be seen on the app then what is even the point of the app if it can’t be used for its purpose??
This app only gives approval for CapOne preferred/approved dealers, which of course have higher prices. Spent 3 days trying to deal with them and this stupid app. Don’t bother.
Needs Better Editing 3/5
By in val id
No ability to edit after submitting.
Wonderful Capital one 5/5
By Doodjoy Clermont
Don’t give up.
Doesn’t work at all for me 1/5
App doesn’t work at all on my phone. I’ve deleted and re-downloaded it. But it won’t even process my login.
Way Car Shopping Should Be 5/5
I’ve used AutoNavigator twice now to buy new cars. I love the fact that I can customize my payments, browse inventory at multiple dealers, and walk in with my financing done. The iOS app is nicely designed and works great, just like my main Capital One mobile app. Tell the product team to keep up the great work!!!
Got us a lower rate and monthly payment 5/5
I was able to use the quote from the preapproval to talk the dealer down on the monthly payment and rate from what they initially showed me. I know this is standard practice anyway but having the app quote as a benchmark helped a ton!
Cap one rocks 5/5
Everything about capital one is great. Including this app
Most cannot be calculated 2/5
By home hunter123
A lot of trouble when entering different info to recalculate
App is great. Just wish it had a features button to select what features I want.
It’s nice 4/5
By Darin 505
I like the app it gave information the website did not and the website gave information the app did not
Ie days on lot was on the app and website gave access to car fax.
So I was using both
Over all a good experience
Love my cap one
Got the app, got approved, however the app does not provide what you are approved for, interest rate, or amount. Also no communication in the app to ask questions or communicate with the company.
Rasby Mason 5/5
The best auto app yet!!!!
Love it! But....... 4/5
Love the app and all of the features. Easy navigation and filters. With that being said. The saved cars feature does not work. After saving your cars to track they vanish after closing the app. If your saved cars were Saved, this is a five star app.
Cap 1 auto was great I highly recommend going through cap 1. Got a used car through them
And the experience was great
This app was a god send. I could be prepared ahead of time what kind of vehicle would fit my budget based on expected APR and estimated monthly payment. Once I selected a vehicle I went to go test drive and decided to purchase. I already had a loan through my credit union but decided to ask the dealer if they could offer me anything better. I don’t have horrible credit but I am working on it. Once I mentioned to the sales rep at the dealer I was also pre approved through Capital One he smiled and said “let’s see!”. NOT only did Capital One save me money compared to the dealer financing but ALSO though my own credit union! Capital One offered me 5% less APR than even my credit union could. Such an easy and seamless buying experience. I can even make my car payment right through my Capital One app. Thank you Capital One!
Not all features available on mobile app 2/5
By Juliana Marquez
You can’t change car price on app. You can only change car price through website. This is frustrating because you might be able to negotiate on a price but can’t see your payment and interest rate because the app will not allow the price to be manipulated. Please fix.
Second class citizen no more 5/5
Cap One kept sending me letters about pre-approval letters. After the second $2000 repair in 18 months to the car my wife drove I though ok put your $$$ where the rubber meets the road.
I was able to get online work the financing into a deal that fit our budget. Contacted the dealer with the paperwork. Sure no problem. No more shady car lots or buy here pay here crap for us. As my wife put it, it feels good to be able to walk through the front door of a real dealership. Even purchased our second car through them.
I’ve recommended CapOne to anyone who will listen.
Great help 5/5
By jimboknows huntsville
Thank you for the extra help!
Not working 3/5
App was working fine until I updated now crashes every time i try to change the year of the car im looking for
Terrific Car Buying Experience! 5/5
When I decided to get a new personal car to replace my older family car, beginning with getting pre-approved with Capital One was my first choice to ease the car buying process. Following my pre-approval, installing this app to begin my car search made my life much easier. Not only was I able to search the many new and used options, but seeing the APR right next to my payment made me happy to know what kind of deal I was truly going to get without the hassle of haggling about financing at the dealership. At the dealership, I found the exact vehicle I wanted from online, test drove it and told the salesperson I wanted to get it. Instead of the usual “let’s sit down and run some numbers” spiel, it was “yeah I’m pre-approved with Capital One” and his smile grew a little larger and said “Perfect! This will make it much easier!” Ran the credit check and the financing came back exactly the same at the dealership as it was on the app. My next car purchase will be done exactly the same way when the time comes!
Why limit my search to 500 miles? 2/5
Auto Navigator is great, I guess, if you don’t know what you want. It’s very limiting if you’re conducting a narrow search for a specific make/model. Biggest barrier is limiting my search to 500 miles. I can do nationwide searches on every other car app I use. And why am I forced out of the app to the website all the time? This whole experience just complicates financing for me.
I can’t believe it was real 5/5
I haven’t shopped for a vehicle in some time because I was scared of the rate I would get. After being with Capital One for a couple of years as a cardholder, I received an invitation to apply for pre qualification. I was prequalified and I got so excited. So many options and participating dealers were shown when I started shopping for my dream car. After finding the vehicle I wanted, I was so nervous because I just knew that there would be some sort of a hiccup at the dealership and I wouldn’t be able to get my car so I frantically searched all over the internet for reviews and all of them seemed legit about using this service.
When I arrived at the dealership, I showed my sales person the deal I had pre made and he took it to his sales manager and they agreed to the terms right there on the spot. But then of course there is the hard credit pull. I got nervous again. Boom! Approved!!! I couldn’t believe this was happening. 2 hours later I was driving away with a brand new convertible at a low interest rate all thanks to this app. The pre qualification is real! The rates are real!!! It works! Just double check your deal the day you go in because you might get a better price on the car. Also, don’t forget to add a little extra for tax title and license. That can make a little difference in your payment.
After the deal was signed, I was still nervous that I would get a call that my loan was being declined after having the car for a few days but no call came. Today I checked and my loan is showing up on my capital one app. All done! I can enjoy my car now with no worries. Thank you for existing Capital One!!!! If you are good to Capital One, they will be good to you. I am living proof!!!!
Can not sign in 1/5
Can not sign in. I am able to sign in on my laptop but not the mobile app. Apple Iphone7
I enter my credentials but page does not redirect.
Car shopping made simple 5/5
Capital One made finding the right car online a no surprise endeavor.
Missing digits 1/5
My last name has a - (dash) in it and the app only shows the 26 alphabets and 0-9 digits and so I am unable to log in or past my last name or even talk to text my last name into the login process.
No special characters so can’t sign in with my hyphenated name. 1/5
No special characters so can’t sign in with my hyphenated name.
Missing Features 2/5
Bring access to the CarFax link like you have on the website!
Best way to buy a car! 5/5
I had not so great credit wasn’t getting approved for auto loans below 11% got pre approved and found the car I wanted. Called customer service before I went to the auto place to have everything solid. Went to buy the car, the dealer told me it was sopposed to be $71 more dollars than what capital one had said. I called cap 1 customer service back from the dealership and put them on speaker. Suddenly the dealership changed their mind and was ok with my price and payment. Dealers will always try to get money out of you. They will do it in finance. I ended up getting a loan for 6% thru capital one!
Unbelievably fantastic and I cannot wait to try one on for size
T Coston 5/5
It worked perfect 5/5
I just bought a car last week using this app. I found the car, printed the offer letter and give to the dealer. They knew how to use it... 2 hours and I leave the dealer with my car.
This App is Awsome 5/5
Great App 5/5
By big daddy PUN
Still shopping but
Nice Try. 3/5
Can’t narrow down options
Easy to get my Rates even with good / bad credit 5/5
Auto Loans made easy
But I may be bias as a *Capital One Employee
The remember me button never works. The app has to many glitches. My searches do not save even though I follow the appropriate steps.
By thereareno nicnames available
This application is deceptive. It give you cars and interest rates on the advertised amount which is never the actual price and never the actual interest rate. The interest rate you get depends on car. Credit you tells you how much you are approved for and interest rate snd then you go shopping. This app made my car buying experience a nightmare. Depending on VIN Number the interest rate changed so it made it very difficult to see if dealer was being honest. This app is certainly not honest. I do not recommend.
By naol b2
First started of good with a smooth interdace but after just a day of using the app then next day it wouldn’t let me search cars i tried closing the app and starting again but it just won’t let me which is a but of a frustration for me because i already applied and invested my time. But i’m hoping they’ll see this review and update the app. I have an iphone xr with the latest software (13.1.3).